Overall
4.7
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Mconnect

Mconnect Verified Reviews & Ratings

Based out of Longwood, FL, MConnect specializes in providing both residential and business users with VoIP service. In doing...
2001
Year Founded
100%
Recommend It
1
User Reviews
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Extremely satisfied with Mconnect…

Extremely satisfied with Mconnect Service. They have many different features that the bigger VoIP companies offer at a cheaper rate. They also have a support team that is very friendly and work efficiently to fix any problems I’ve experienced in the past. Its much nicer not having to jump through hoops to talk to someone in the support department like brighthouse and other telecommunication companies.

Extremely satisfied with Mconnect Service. They have many different features that the bigger VoIP companies offer at a cheaper rate. They also have a support team that is very friendly and work efficiently to fix any problems I’ve experienced in the past. Its much nicer not having to jump through hoops to talk to someone in the support department like brighthouse and other telecommunication companies.

Pros: So many different features for both my Home Office and Regular phone. There devices come configured already so you just have to plug it in.
Cons: None.
Would Recommend: Yes
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Provider Overview

Based out of Longwood, FL, MConnect specializes in providing both residential and business users with VoIP service. In doing so, users connect to the provider’s  high speed, broadband Internet connect and use it to make and receive calls. Users can choose to connect via cable or DSL modem or by using the provider’s ATA/Router along with any regular telephone or softphone. With their business solution, MConnect offers users Standard Business Lines, Premium Business Lines, SIP Trunking, a host of standard business VoIP features (vary between standard lines, premium lines, and SIP Trunks)—i.e. do not disturb, call forwarding, call hold, call intercept, etc.—and fax services ($9.95/month plus $19.95 one time activation fee). With their residential solution, MConnect offers Voice Connect Plus ($14.95/month), Max Connect ($24.95/month), which includes messaging features, and Select Connect—which is ideal for Small/Home Office use. Residential services also include a host of features—i.e. web portal, do not disturb, call transfer, call hold, call return, call trace, etc.  Aside from basic pricing of both business and residential plans, there are additional charges for some services and all add-on features. These include 411 directory assistance ($1.50 for each occurrence), Operator Assistance ($1.50 for each occurrence), International long distance (see rates), Phone Number Porting ($15.00), One-Time fee for any customer premise equipment costs including shipping and handling, a la carte items, and any activation fees. All business and residential plans DO feature unlimited local and long distance calling to the US, US territories, and Canada. Aside from service, MConnect also offers various hardwares too. In regard to customer support, MConnect offers VoIP troubleshooting guide, account portal, FAQs, installation guides, configuration guides, as well as email support. Support is available Sunday through Saturday from 8:30am to 10:00pm EST.

 

MConnect Pricing and Services

 

Business Plans:

Feature Business Standard Business Premium Enterprise
PRICE $24.95/month $29.95/month Contact MConnect
Auto Attendant
ADD-ON
ADD-ON
ADD-ON
Hunt Group
ADD-ON
ADD-ON
ADD-ON
Fax Services
ADD-ON
ADD-ON
ADD-ON
Unlimited Local
YES
YES
YES
Unlimited Long distance
YES
YES
Metered Long distance
YES
Voicemail
YES
YES
YES
Online Portal
YES
YES
YES
Account Codes
YES
YES
Alternate Numbers
YES
YES
YES
Anonymous Call Rejection
YES
YES
YES
Busy Lamp Field
YES
YES
Call Forwarding
YES
YES
YES
Call Hold
YES
YES
YES
Call Intercept
YES
YES
YES
Call Park
YES
YES
YES
Call Return
YES
YES
YES
Call Transfer
YES
YES
YES
Calling Name Retrieval
YES
YES
YES
Calling ID Block
YES
YES
YES
Call waiting
YES
YES
YES
Do Not Disturb
YES
YES
YES
Extension dialing
YES
YES
YES
Hunt Groups
YES
YES
YES
Last Number Redial
YES
YES
YES
Voice Message Notification
YES
YES
YES
Voice Message Waiting Indicator
YES
YES
YES
Voice Message To Email
YES
YES
YES
Music On Hold
YES
YES
Online Call Records
YES
YES
YES
Pre-Alerting Announcement
YES
YES
Preconfigured Devices
YES
YES
YES
Selective Call Acceptance
YES
YES
Selective Call Rejection
YES
YES
Sequential Ring
YES
YES
Shared Call Appearance
YES
YES
Simultaneous Ring
YES
YES
Speed Dial 8 & 100
YES
YES
YES
Three Way Calling
YES
YES
YES

Residential Plans:

Feature Voice Connect Max Connect Voicemail Only
PRICE $14.95/month $24.95/month $5/month
Unlimited Local
YES
YES
Unlimited Long distance
YES
Metered Long distance
YES
Voicemail
YES
YES
YES
Online Portal
YES
YES
YES
Alternate Numbers
YES
YES
Anonymous Call Rejection
YES
YES
Call Forwarding
YES
YES
Call Return
YES
YES
Calling Name Retrieval
YES
YES
Calling ID Block
YES
YES
Call waiting
YES
YES
Do Not Disturb
YES
YES
Last Number Redial
YES
YES
Online Call Records
YES
YES
Preconfigured Devices
YES
YES
Speed Dial 8 & 100
YES
YES

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