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Bandwidth

Bandwidth Verified Reviews & Ratings

Founded by David Morken in 1999 as a home office start-up, Bandwidth has since grown into a massive platform...
1999
Year Founded
100%
Recommend It
12
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I would recommend Bandwidth as a…

I would recommend Bandwidth as a solution for any small to medium telecommunications enterprise. I do not see us using any other platform anytime in the near future. Bandwidth tends to listen to its users and we appreciate that. Its probably the level of support you get when problems arise that is most beneficial. I have no complaints, as Bandwidth seems to be making constant improvements all the time. Writing emails takes up too much time. Having Bandwidths automated porting system reduces lengthy emails and keeps me from having to wait on hold on the phone. The customer is probably the most important part. I know that when I put in a trouble ticket for an issue, it will be worked on regardless of if I am in the office or not. Bandwidths ability to work with the losing carrier to solve porting related issues with the losing carrier has proven invaluable. Via G2 Crowd with permission from Bandwidth

I would recommend Bandwidth as a solution for any small to medium telecommunications enterprise. I do not see us using any other platform anytime in the near future. Bandwidth tends to listen to its users and we appreciate that. Its probably the level of support you get when problems arise that is most beneficial. I have no complaints, as Bandwidth seems to be making constant improvements all the time.

Writing emails takes up too much time. Having Bandwidths automated porting system reduces lengthy emails and keeps me from having to wait on hold on the phone. The customer is probably the most important part. I know that when I put in a trouble ticket for an issue, it will be worked on regardless of if I am in the office or not. Bandwidths ability to work with the losing carrier to solve porting related issues with the losing carrier has proven invaluable.

Via G2 Crowd with permission from Bandwidth

Pros: I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases). The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order.
Cons: I wish we could look at more than 500 DIDs for a customer. We look for certain kinds of numbers that would make for good BTNs and sometimes these numbers seem cherry picked on the first 500 results. It would be nice to be able to see the next 500 DIDs if possible. I wish porting dashboard showed a little more detail at a glance. It would be nice if there were more Porting tracking features explicit for LNP personnel to use. Automatic reminders for when an order hasnt been touched in awhile. Porting statistic breakdowns. I'd like my porting order statistics to be separate from other order types. If I am tracking porting, Id prefer not to have New DID orders lumped in when searching for orders.
Would Recommend: Yes

Support Team is very helpful and the…

Support Team is very helpful and the Dashboard Tool is very easy to use. Bandwidth often assists us in obtaining CSR’s for customer’s when we are unable to get them. They also make ports go very well. Via G2 Crowd with permission from Bandwidth

Support Team is very helpful and the Dashboard Tool is very easy to use.

Bandwidth often assists us in obtaining CSR’s for customer’s when we are unable to get them. They also make ports go very well.

Via G2 Crowd with permission from Bandwidth

Pros: When I call in the employees are very friendly and always do their best to help.
Cons: We recently had a problem when supplementing a port, the request date would change to first available instead of the date we requested. This caused our customer's to have some outages and made us have to scramble to "snap back" the numbers.
Would Recommend: Yes

If you want to choose a right direction…

If you want to choose a right direction in setting your business, choose Bandwidth they truly help out with solutions Availability of US numbers, guidance, business development to ways we would never imagine back in 2005. Via G2 Crowd with permission from Bandwidth

If you want to choose a right direction in setting your business, choose Bandwidth they truly help out with solutions

Availability of US numbers, guidance, business development to ways we would never imagine back in 2005.

Via G2 Crowd with permission from Bandwidth

Pros: Simplicity, transparency and quick support, our relationship with Bandwidth goes back to 2005, when our business has just started, since then we were building a company that has an outstanding customer support around the globe and mainly in US thanks to, Bandwidth solutions!.
Cons: There is nothing to dislike about Bandwidth, everything is top notch. We have been using their services for a long time and never we had any issues with them.
Would Recommend: Yes

We use Bandwidth in our service areas…

We use Bandwidth in our service areas where it doesn’t make financial sense to try to establish costly & lengthy interconnection agreements. We have been able to save quite a significant amount of money by using them to deliver voice services in some areas. Via G2 Crowd with permission from Bandwidth

We use Bandwidth in our service areas where it doesn’t make financial sense to try to establish costly & lengthy interconnection agreements. We have been able to save quite a significant amount of money by using them to deliver voice services in some areas.

Via G2 Crowd with permission from Bandwidth

Pros: Ticketing responses & response times are very good at Bandwidth. Regardless of your issue or request, the various groups there that work tickets are very responsive. Can't guarantee you will get what you need in the response but the ease of use when opening a ticket & getting a response from their support are in my opinion an 8 out of 10. They do also have a lot of API functionality. And it's a very quick process in my opinion on setting up connections for APIs, testing & moving to production.
Cons: The lack of consistent & constant updates during a catastrophic outage. Of course the focus should be on resolving the issue but hourly updates when more than one LATA is impacted would be nice. We had to escalate to the highest of levels just to get an RCA after an outage. Their support reps disconnect your call constantly when calling in for support. And there does appear to be a lack of redundancy for the bulk of their service areas, at least for the DFW Data Center.
Would Recommend: Yes

911 fee’s and setup was a challenge….

911 fee’s and setup was a challenge. Pay attention to those details. We use bandwidth for all of our voice traffic and sms integration with our hosted PBX solution CloudWorx. Via G2 Crowd with permission from Bandwidth

911 fee’s and setup was a challenge. Pay attention to those details.

We use bandwidth for all of our voice traffic and sms integration with our hosted PBX solution CloudWorx.

Via G2 Crowd with permission from Bandwidth

Pros: Bandwidths uptime and transparency into operations has been clutch in our continues use of their voice and sms services. Support is always responsive and always helpful.
Cons: The portal could be more responsive. Being unable to open links or DID's in another tab make it difficult to mass manipulate items using programs like MouseRecorder. Using multiple locations has been problematic and forced us to include all DID's into one location.
Would Recommend: Yes

Do it – They’ll make your lives…

Do it – They’ll make your lives easier, especially if you’re dealing with downtime or reliability issues with your current carriers. Business continuity and carrier reliability. Bandwidth’s service has never faltered for us, and our customers enjoy the consistency of service as well. Via G2 Crowd with permission from Bandwidth

Do it – They’ll make your lives easier, especially if you’re dealing with downtime or reliability issues with your current carriers.

Business continuity and carrier reliability. Bandwidth’s service has never faltered for us, and our customers enjoy the consistency of service as well.

Via G2 Crowd with permission from Bandwidth

Pros: We love how easily and quickly we're able to get ahold of support staff at Bandwidth. Everyone is knowledgable, everyone is committed to our joint success. It's very much a partnership rather than a simple vendor-customer relationship. The development APIs are also very easy to work with, with plenty of documentation and testing capability.
Cons: Their developers really need to do some testing with the Safari browser - Strange portal bugs come out when using Safari. Other than that, their portal works nicely to allow us to conduct normal day-to-day operations with ease.
Would Recommend: Yes

We are a telephony provider so we rely…

We are a telephony provider so we rely on companies like Bandwidth to always have a working SIP trunk in our platforms. With Bandwidth there is never a worry and we attribute our 99.9% uptime to them. Via G2 Crowd with permission from Bandwidth

We are a telephony provider so we rely on companies like Bandwidth to always have a working SIP trunk in our platforms. With Bandwidth there is never a worry and we attribute our 99.9% uptime to them.

Via G2 Crowd with permission from Bandwidth

Pros: Bandwidth far exceeds our expectations for a SIP trunk provider. I submit a request and it is always handled the same day, sometimes within the hour. With our other providers it's submit an email and wait, sometimes days. We never have issues with Bandwidth that require technical support but their provisioning team outshines them all and have won me over. I now use Bandwidth for all of our new customer needs.
Cons: There is nothing to dislike, they're great!.
Would Recommend: Yes

If you want a solid service with great…

If you want a solid service with great support, than Bandwidth is the route you need to go. The cost is very comparable, but they provide great support and an easy to use interface. I would highly recommend to give Bandwidth a try, as you won’t be disappointed. My company was looking for a great service, at an affordable cost that we could include with our hosted PBX system. Thanks to Bandwidth, we have that service now. They are very competitive in rates and provide really great quality of service. They also have a very easy to use dashboard interface. Via G2 Crowd with permission from Bandwidth

If you want a solid service with great support, than Bandwidth is the route you need to go. The cost is very comparable, but they provide great support and an easy to use interface. I would highly recommend to give Bandwidth a try, as you won’t be disappointed.

My company was looking for a great service, at an affordable cost that we could include with our hosted PBX system. Thanks to Bandwidth, we have that service now. They are very competitive in rates and provide really great quality of service. They also have a very easy to use dashboard interface.

Via G2 Crowd with permission from Bandwidth

Pros: Bandwidth makes sure you have everything setup properly and will go the extra mile to help you, if you need it. Bandwidth support is amazing and super helpful. They are very quick to respond to any support requests.
Cons: There really isn't much to dislike about Bandwidth, but if I had to choose 1 thing, then it would be all the paperwork involved, but it is digital signature done, so that helps.
Would Recommend: Yes

If you’re looking for a number…

If you’re looking for a number ordering portal, Bandwidth is great! Porting numbers is more tough for a non-telephony industry individual, but the friendly support team is there to help. We order all of our DIDs from Bandwidth, and their number ordering portal has improved our Tier 1 support turnaround on number orders. Via G2 Crowd with permission from Bandwidth

If you’re looking for a number ordering portal, Bandwidth is great! Porting numbers is more tough for a non-telephony industry individual, but the friendly support team is there to help.

We order all of our DIDs from Bandwidth, and their number ordering portal has improved our Tier 1 support turnaround on number orders.

Via G2 Crowd with permission from Bandwidth

Pros: I like ordering new numbers from bandwidth. Their new Pain-Free ordering is really streamlined, and has greatly reduced the number of clicks involved in ordering numbers. Everyone I work with at bandwidth is friendly and professional and willing to help, which is also great!.
Cons: While porting numbers into Bandwidth is usually only tough because many customers do not have the correct info for a port, it seems that it takes quite a long time to get updates on port requests, and the errors presented are almost always incomprehensible by a normal user of the portal. If a port request is rejected, I usually have to call in and speak to a specialist in order to receive the full explanation for why, and in order to get enough information on what is needed. I would appreciate better error responses and more complete explanations of what is needed. I shouldn't have to in-depth interview the support specialist in order to understand the status and next steps of a port request. I do understand that if customers had the correct info to provide, back-and-forth would be greatly reduced. Any way Bandwidth could help the average person better understand the porting process would help get more numbers onto the Bandwidth network faster!.
Would Recommend: Yes

We manage a lot of port requests. The…

We manage a lot of port requests. The difficulties of the porting process can be bothersome for our customers. The Bandwidth team provides their expert knowledge of the process to simplify this task for us. Via G2 Crowd with permission from Bandwidth

We manage a lot of port requests. The difficulties of the porting process can be bothersome for our customers. The Bandwidth team provides their expert knowledge of the process to simplify this task for us.

Via G2 Crowd with permission from Bandwidth

Pros: The team at Bandwidth provide exceptional customer service. Their top-notch team is always willing to assist with any needs we have. They bring the knowledge of their industry to every issue which makes to easier for my team to do our best work.
Cons: No dislikes! This is a truly exceptional company with a great support team.
Would Recommend: Yes
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Provider Overview

Founded by David Morken in 1999 as a home office start-up, Bandwidth has since grown into a massive platform utilized by businesses, and even other service providers. By offering API services, organizations can utilize Bandwidth’s platform to add communication channels to their applications or websites, including calling, texting and 911 support.

Bandwidth powers some of the largest communication names, including Skype, RingCentral, UberConference and even number assignment of Google Voice. In 2017 Bandwidth had an initial public offering on the NASDAQ, and continues to operate as a Publicly Traded organization. Located in Raleigh, North Carolina, Bandwidth’s headquarters is located on the Centennial Campus of North Carolina State University.

Bandwidth Pricing and Services

  • Inbound calling
  • Outbound calling
  • Toll-free Support
  • Domestic and International Long Distance
  • Expanded Local Calling
  • E-911 Support
  • White Page Listing
  • 24×7 Network Operation Centers
  • Multiple Pricing Models
  • Inbound Caller ID and Location
  • 4-1-1 and Operator Services

Editor’s Bottom Line of Bandwidth

 

Bandwidth’s SIP Trunking services provide a greater level of control and flexibility not found in most providers on the market. Since Bandwidth owns their own nationwide, all-IP network, they can provide users with enhanced management and administrative control. Of course, one of the main selling point of Bandwidth’s SIP Trunking service is the inherit cost savings that come from utilizing a SIP Trunking service of standard or analogue telephone connections. Overall, SIP Trunks are not only less expensive than analog circuits, but they also maintain the same level of service quality we have come to expect from standard telephony solutions.

Unlike most vendors, Bandwidth does not share their pricing on their website and instead requests that prospects directly contact a sales agent to learn more about the multiple pricing models available. This also brings the added benefit of truly custom-tailored solutions and platforms. Bandwidth’s service of course includes all the necessary features for a complete SIP solution, including toll-free number support, both domestic and international long-distance calling, and even E-911 support.  To ensure nothing goes wrong, or that when things do go wrong users can receive the help they need, Bandwidth provides 24/7 support, 365 days a year.

Your organization can also have piece of mind with Bandwidth’s platform, knowing that the provider powers some impressive customers and solutions, including aspects of Skype, RingCentral, UberConference and even Google Voice. Overall, Bandwidth’s SIP Trunking solution offers a seamless integration with an existing IP PBX, to carry over existing functionality while expanding the solution at the same time. In fact, Bandwidth offers interoperability with the vast majority of IP PBX available around the world.

Screenshots
  • Bandwith Dashboard
    Bandwith Dashboard
  • Bandwith Number Importing
    Bandwith Number Importing

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