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The Best Live Chat Software for 2025

Live chat software facilitates real-time instant messaging conversations between consumers and businesses. These two-way conversations are managed by AI-powered chatbots, live (human) agents, or a combination of the two. This guide will introduce you to the different types of live chat tools, essential features, use cases, benefits, and more. Our team of experts researched over 50 live chat providers, hand-picking the industry leaders featured below. We’ve made it easy to find the live chat software solution that works best for your customers and your team.

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Richard J.
Founder & CEO, Fanology Social
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