We are using Sinch as a provider of our int. calling business. They give us the flexibility to offer very competitive prices and services.
Via G2Crowd with permission from sinch
I especially like their full API call log, so I could follow back some conduct we didn't sign on our back-end. Scalability is one of the significant issues when utilizing such devices, which this platform appears to handle appropriately.
Via G2 Crowd with permission from Sinch
I would also use the GCM as it provides native support, AWS is popular, Firebase
I solved my issue with instant messaging communication as well as being able to send media over the network
Via G2 Crowd with permission from Sinch
Sinch is a communications platform as a service (CPaaS) provider that is designed to make adding communications channels to apps easier. Sinch is very developer-friendly; using APIs, the software permits the adding of voice, SMS, MMS, chat, video conferencing, and verification (to prevent fraud) into applications for desktops and smartphones.
Sinch states that you can “Reach every mobile phone on the planet, in seconds or less” on their page, which is integral functionality for those trying to create global communications. Using Java, Python, or PHP, your development team uses code to seamlessly add extra channels so that your customers have the means to reach your brand. Sinch has powered applications for several major brands, including Toyota, Clarins, Nespresso, Macy’s, Estee Lauder, and TUI.
Remember, based on a study from Marketing Week, customers use as many as six touch points to reach their favorite brands. So, adding communications channels to your apps is going to present more opportunities for engagement.
CPaaS solutions like Sinch have functions for marketing, service delivery, and customer care, and there are several tools provided by Sinch that help developers add these APIs. For example, their page has how to sections, software development kit (SDK) and helper libraries, and tutorials that are all designed to make the back end development experience more convenient.
As a CPaaS provider, Sinch has a few important aspects that make it a good solution for a brand looking to expand their application capability. Here are some to consider:
Sinch allows your applications to implement several communication channels and add application integration. Here are a few to consider:
Sinch customers also have data calling features to consider. These include:
Finally, Sinch’s number features also present businesses with critical tools:
Sinch is a provider that has free app-to-app calling for businesses to use for the first 2,500 minutes that are used each month. After that number has been reached, there is a change for both inbound and outbound calling. The same is true for SMS messaging; once 2,500 messages are sent, users will be required to pay a fee for any additional sent messages. Since there are no dedicated pricing plans for this communication service, let’s take a look at some of the API pricing that give Sinch a pay-as-you-go structure.
| Type of Contact | Pricing |
| Inbound Phone Calling | $0.004/minute |
| Outbound Phone Calling | $0.01/minute |
| SMS Messaging | $0.01/message |
| App-to-App Data Calling | $0.002/minute |
| Landline Data Calling | $0.01/minute |
| Mobile Data Calling | $0.01/minute |
| Video Calling | $0.003/minute |
| SMS Verifications | $0.0064/verification |
| Flash Call Verification | $0.0023/verification |
In addition, a phone number that makes and receives calls costs $0.8 per month. If your business is located outside of the United States, prices could vary. Prices could also differ slightly based on the service provider that your business uses to connect to customers.
Sinch is a solution that adds a lot of simplicity to the app-building process – you begin by naming your app and then decide the precise channel functions that you want to add to it. The software is also multi-platform, so it works for those developing on web-based browsers, desktops, iOS, Android, or Javascript.
Software support is also a pretty significant benefit of going with Sinch. Their in-house team is available 24/7 and can be reached by their email, their telephone number, or through two Sinch customer portals. Sinch employs a service level agreement (SLA) that guarantees 99.9% uptime for their services. While this isn’t quite as good as those providers that offer 99.99% or even 99.999% uptime guarantees, this does mean that their service is relatively reliable and available.
Their app-to-app calling is very convenient for small businesses as well. If you’re going to be using less than 2,500 minutes per month, this style of communication comes at no charge other than the cost of the phone numbers each month. For those exceeding this limit, the price of $0.002 per minute is very manageable, even if the company is fairly small. Their verification services go a long way for protecting businesses from fraud, and these services cover voice, SMS, and flash calls, which should provide a safety net for businesses.
Sinch is a CPaaS provider that has embraced creating dedicated resources for businesses that are forced to social distance. They have articles that highlight using technologies like video conferencing and chat bots to engage with customers and how to use the platform to negate the effects of SMS fraud. Features like number masking also help protect the anonymity of employees that work in service delivery. They communicate with your customers while keeping their private numbers separate.
As a provider, Sinch provides businesses with the needed channels, tools like REST APIs and SDKs, and a strong support system for developers.
