We moved our business to a new location. No downtime and keeping our existing numbers were very important to us. The team over at Voiply excelled in every aspect of the project. Communication about porting, new hardware, and the project in general was amazing. We ordered the phones online, arrived at our new location, plugged them in and all phones worked as we configured them online. Once our numbers ported the new phones started to ring to the call scenario we picked. Call quality and ongoing support have been great, no complaints with this company
When I needed help with porting my…
When I needed help with porting my number, the customer service rep was so dismissive like she didn’t want to help at all. This service charges you 2 months upfront but I had NO access to any service for 2 weeks. They did not give me any log-in information for 2 weeks. Didn’t bother to mail my installation unit for 2 weeks, and I did not receive it for 3 weeks. So I am paying for 3 weeks, nearly a month of nothing. Then I found out that you cannot disable voicemail. I get voicemails emailed to me in a file and I have to download the audio file just to listen. I further found out that I have no access to call logs, so I can’t keep track of my calls, which is incredibly important in my work. When I started to search for a new service, VOIPLY disabled my service for several days, costing me calls and money. All of a sudden, one day the service was just magically turned back on a few days before my new service took place. When I needed an invoice that showed the number and service I purchased so I could get the line approved for work they were unable to produce one. It’s been one bad experience after another with this company.
Love the product. Love the price…
Love the product. Love the price. Love the support staff. The only thing is the portal is difficult to learn although the staff helps to get things setup. I just wish it was a bit more user friendly so I didn’t have to rely on them as much since my voicemail greeting change.
We switched to Voiply about a year ago…
We switched to Voiply about a year ago and have been pleased with the service and communication we get from them.
I have been a customer of Voiply for…
I have been a customer of Voiply for about 5 years with both my former employer and current employer and they have been exceptional. They provide quality products and services. When support is needed, they will work with you until the issue is fixed. They go above and beyond what is expected to make sure their customers are happy. They give a very personalized customer experience.
I would highly recommend Voiply. I was…
I would highly recommend Voiply. I was extremely apprehensive about switching from copper phone lines to VOIP. They made the process so easy. I want to especially thank John in there customer service department who went above and beyond to make sure that our phone system was up and running the same day with all of the specifications that we had requested. Every time I call or email them with a question I get an immediate response. We are so pleased and thankful that we chose Voiply as our new VOIP provider.
I just wanted to say that your…
I just wanted to say that your system is excellent and also your customer service.
I would recommend Gohar sultan from your support team as he is always there to help me if i have any issues . He will go out of his way to help me to fix my issues. Very patient guy and very dedicated . Cheers to him.
Have used VoIPLy for over a year…
Have used VoIPLy for over a year, I think it’s safe to say that the service leaves much to be desired. The biggest problem is certainly that you have a 50/50 shot of actually being able to place an outgoing call. It seems to be a relatively new service as many features are missing and the support staff is unfamiliar with the system. I’d highly recommend looking at a different service until VoIPLy matures.
When it comes to customer service…
When it comes to customer service, Jodie is the queen. It makes the service so much better when the customer service is astounding. I do like the portal. It’s convenient also.
Every company says that their…
Every company says that their customers are their #1 priority, this company proves it. This business “walks the walks” when it comes to delivering the kind of service that wins a customer over for life. They reaffirmed that there are still companies out there focused on great service, and they’ve made a lifelong fan out of me. I needed my phone service up like yesterday and they delivered. I can not sing their praises enough. Awesome service.
I can’t say enough good things…
I can’t say enough good things about this company, everything they do and provide is well above average. I have recommended this company to all my friends. Try it, you won’t be disappointed. Tell Jesse sent you.
Very professional staff, reasonable…
JJ Very professional staff, reasonable price. Always there when you need them. They listen to what I need. Always improving and take feedback well
The customer service is awesome…
The customer service is awesome. The calls are clear and precise. Felix goes above and beyond. They are always there when I needed them. Just awesome awesome. Can’t ask for any better.
This customer service is beyond any…
This customer service is beyond anything I could’ve imagined. Jodie was so sweet and kind. She stayed late to get me setup and she was just wonderful. The rest of the staff is very professional and so lively. I would recommend to anyone.
With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a focus on Unified Communications, leveraging the latest technologies, VoIPLy’s mission is to be at the forefront of servicing SMB’s worldwide. With over 5,000 businesses served, VoIPLy’ proudly claims their hard work has paid off — but continues to work towards innovation and remaining at the cusp of communication technologies. With their own proprietary solution, VoIPLy has been building, changing, and expanding their platform for the last 10 years.
With core values highlighting “simplicity, reliability and customer service,” VoIPLy manages to hit the trifecta of a quality VoIP provider. VoIPLy includes the major features any business would need, racking up over 60 included features, all included in even the most basic Business Pro package. VoIPLy claims to cut phone bills by 50%, through the vast number of included features, no contracts and setup fees, and more importantly free phones included with service. If your business is just looking to switch to a Hosted PBX provider, VoIPLy might stand as one a very cost effective entry the Cloud market for SMBs.
VoIPly Pricing and Services
Business Pro – $15 per month
- Unlimited US Calling
- Free Auto Attendants
- HD Voice
- Free Hold Music
- Voicemail to Email
- US Based Support
- 99.99% Uptime
- Standard Phone: Free
- 2 Line Keys
- HD Audio with Speakerphone
- 3 Way Conference Calling
- Dual Switch 10/100 Mbps
- Warranty -1yr
- Deluxe Phone: $50.00
- 8 Line Keys and 32 BLF/Speed Dial
- HD Audio with Speakerphone
- 4 Way Conference Calling
- Dual Switch 10/100/1000 Mbps
- Warranty – 1yr
- Cordless Phone: $75.00
- 100ft Range Outdoors, 150ft indoors
- 20hr Talk Time, 250hr Standby Time
- HD Audio with Speakerphone and Handset
- 3 way Conference Calling
- Gigabit Ethernet and POE Support
- Warranty – 1 yr
- Conference Phone: $300.00
- 4.3 inch (800 x 480) Touch Screen
- Access to Google Play Store
- 7 Way Conference Calling
- Bluetooth for Headsets and Phones
- HD Speakerphone with 3 Microphones
- Built in WiFi and Gigabit Ethernet
- Warranty – 1 yr
All Features Available:
- Auto Attendants
- Ring Groups
- Dial By Name Directory
- 911 Emergency Calling
- Toll Free Numbers
- Voicemail to Email
- Business Hour Rules
- Extension Dialing
- Busy Lamp Field
- Enhanced Music on Hold
- HD Conference Suites
- Paging and Intercom
- International Dialing
- Click to Call
- Operator Panel
- Call Center Queue
- Call Recording
- Call Screening
- Call Detail Records
- Missed Call Notification
- Visual Voicemail
- Email to Fax
- Video Conferencing
- Online Meetings
- Business SMS
- Developer API
Editor’s Bottom Line of VoIPly
With headquarters based in Pittsburgh, PA, VoIPLy is dedicated to the mission of providing reliable, simple, and cost effective Unified Communications. With a major focus on the SMB market, VoIPLy offers a very competitive Business plan that rivals some of the largest providers. With such a low entry cost, no contracts or setup fees, and 60 included features, VoIPLy already has a recipe for a compelling offering. However, add in a 30 day money back guarantee, and on top of it free IP phones for your new service, and VoIPLy brings to the table one of the best solutions for any business migrating over to a Hosted PBX.
While the free phones are basic, VoIPLy helps remove some of the initial barrier to entry VoIP, and even allows users to upgrade to more advanced phones. But if phones aren’t all you need, then VoIPLy should have you covered with a massive feature set — including Auto Attendants, Toll Free Numbers, International Dialing, Call Recording, Online Meeting and even Video Conferencing for no extra cost. VoIPLy themselves explain how the provider aims to stay at the forefront of technology and innovation, and that is evident in the inclusion of not only Online Meetings but even a Developer API to build your own unique integrations.
In fact, the inclusion of access to a Developer API helps set VoIPLy apart from other similar providers, aiming towards the SMB side of the market. While a cost effective VoIP solution isn’t very difficult to come by, one that includes as much as VoIPLy does (including IP phones and a Developer API) is fairly unique. For the teams that still need it, Virtual Faxing is included with VoIPLy service as well — which can be a major factor for certain SMBs, depending on the industry.
Support should have you covered as well. VoIPLy offers both 24/7 email and live chat, along with phone support for 8am to 8pm EST. While a relatively new company into the Hosted PBX and VoIP industry, VoIPLy still manages to offer one of the most compelling Business plans for the cost conscious SMB. While not their main audience, VoIPLy does have a strong enough solution for even larger sized teams that need a simple and easy VoIP solution, especially when migrating from a legacy system.