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VoIPLy

VoIPLy Verified Reviews & Ratings

Pittsburgh, PA
With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a...
2013
Year Founded
72%
Recommend It
67
User Reviews
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I had online chat with a representative…

I had online chat with a representative while I was researching who was excellent and responsive. Didnt try to get me to buy asap like others did when doing my research. Once I was ready to buy and did, communication via email was awesome. Clear instructions it took me a total of 5mins including reading instructions. Service works well and I contacted customers service for help and just as great as they were before I was customer.

I had online chat with a representative while I was researching who was excellent and responsive. Didnt try to get me to buy asap like others did when doing my research. Once I was ready to buy and did, communication via email was awesome. Clear instructions it took me a total of 5mins including reading instructions. Service works well and I contacted customers service for help and just as great as they were before I was customer.

Pros: Customer service is awesome and responsive.
Cons: None.
Would Recommend: Yes

We installed our unit as phone line for…

We installed our unit as phone line for my in laws emergency medical alert. The system uses the Voiply connection to the alarm, giving us all better peace of mind for their needs. Thanks! The purchase, install and instructions were so easy, and immediately connected with our router. It worked perfectly the very first time.

We installed our unit as phone line for my in laws emergency medical alert. The system uses the Voiply connection to the alarm, giving us all better peace of mind for their needs. Thanks!
The purchase, install and instructions were so easy, and immediately connected with our router. It worked perfectly the very first time.

Pros: Easy set up.
Cons: None.
Would Recommend: Yes
John C.'s review forVoIPLy

Support was great, even doing the…

Support was great, even doing the onscreen chat, I found out all the information I needed before signing up. When I got the all clear to hook my modem up, I just plugged it in, of course it didn’t work, (just my luck!), however, I made a phone call, (lucky I still have a cell phone), left a voicemail, missed the return call, but I followed the instructions in the voicemail and my phone was up and running in about 5 minutes! Local calls that I have made have been clear and no echo’s, the same goes for calls to the UK! It was like they were next door! I can’t believe that I put up with an unpredictable phone service for so many years before! And for a little more money!!

Support was great, even doing the onscreen chat, I found out all the information I needed before signing up. When I got the all clear to hook my modem up, I just plugged it in, of course it didn’t work, (just my luck!), however, I made a phone call, (lucky I still have a cell phone), left a voicemail, missed the return call, but I followed the instructions in the voicemail and my phone was up and running in about 5 minutes! Local calls that I have made have been clear and no echo’s, the same goes for calls to the UK! It was like they were next door! I can’t believe that I put up with an unpredictable phone service for so many years before! And for a little more money!!

Pros: All good!.
Cons: Haven't found any, ........yet!.
Would Recommend: Yes

It was nice that before signing up I…

It was nice that before signing up I was able actually talk to someone about the service and chat online, Voiply gave me directions on setup my router for the service (last company didn’t), Chatting online or call a live person with any questions and responses were pretty quick, The voice mail is nice, speech to text and you get in an email or you can even download the voice mail and hear on your mobile device or computer. Service is great & Price is Great to!

It was nice that before signing up I was able actually talk to someone about the service and chat online, Voiply gave me directions on setup my router for the service (last company didn’t), Chatting online or call a live person with any questions and responses were pretty quick, The voice mail is nice, speech to text and you get in an email or you can even download the voice mail and hear on your mobile device or computer. Service is great & Price is Great to!

Would Recommend: Yes
Frank B.'s review forVoIPLy

I had been a 15 year voip customer of…

I had been a 15 year voip customer of that big company everyone has heard of but their price kept going up and up and the features and service all the same. Voiply has given me great service at a great price. The Voiply box plugs into and supports my wired phone network all over the house. Setup was a cool breeze. Voiply sends helpful and reassuring emails with step by step instructions and updates. Chat help was prompt, helpful and friendly. My service was up and number ported in a week. Been with Voiply a month now. Most people don’t seem to need a wired house phone these days but for those that do, Voiply rocks.

I had been a 15 year voip customer of that big company everyone has heard of but their price kept going up and up and the features and service all the same. Voiply has given me great service at a great price. The Voiply box plugs into and supports my wired phone network all over the house. Setup was a cool breeze. Voiply sends helpful and reassuring emails with step by step instructions and updates. Chat help was prompt, helpful and friendly. My service was up and number ported in a week. Been with Voiply a month now. Most people don’t seem to need a wired house phone these days but for those that do, Voiply rocks.

Pros: Reliable service.
Cons: None.
Would Recommend: Yes

I found Voiply via an internet search….

I found Voiply via an internet search. I researched them and found favorable reviews and decided to give them a try. Their pricing is great! It took a while to get my service going with them because I wanted to keep my number. That just gave me a better opportunity to learn how receptive that their customer service is. Every question that I had was answered in a friendly & timely manner. When I ran into an issue during my porting, Michael called me and took care of it immediately! I was paying 3 times more than I am with Vioply AND the customer service is TOTALLY better! I HIGHLY recommend!

I found Voiply via an internet search. I researched them and found favorable reviews and decided to give them a try. Their pricing is great! It took a while to get my service going with them because I wanted to keep my number. That just gave me a better opportunity to learn how receptive that their customer service is. Every question that I had was answered in a friendly & timely manner. When I ran into an issue during my porting, Michael called me and took care of it immediately! I was paying 3 times more than I am with Vioply AND the customer service is TOTALLY better! I HIGHLY recommend!

Pros: Same phone service better pricing.
Cons: I didn't switch sooner.
Would Recommend: Yes
Tim I.'s review forVoIPLy

My previous internet provider included…

My previous internet provider included the phone service, but my new provider didn’t so I looked at some VOIP options. Voiply was priced competitively and had free number porting, so I went for it. I have been extremely happy so far – equipment shipped quickly, number porting went through without a hitch, and I love the voicemail transcriptions in the email. Customer service has been great every time I contacted them. I would definitely choose Vopily again.

My previous internet provider included the phone service, but my new provider didn’t so I looked at some VOIP options. Voiply was priced competitively and had free number porting, so I went for it. I have been extremely happy so far – equipment shipped quickly, number porting went through without a hitch, and I love the voicemail transcriptions in the email. Customer service has been great every time I contacted them. I would definitely choose Vopily again.

Pros: Low Cost, International Calling, Works with existing phones, Ditched my phone company.
Cons: Doesn't work when the power goes out.
Would Recommend: Yes

As a relic from analog times I was…

As a relic from analog times I was reluctant to let go of my AT&T landline. I find it hard to trust things I can’t understand, but my $96 monthly phone bill made me take the plunge. This is the first company I’ve used where the chat support is actually efficient and effective. It has always been fast and almost like talking in person. Each issue I had that I thought was going to be a problem was able to be managed quickly. Most of these issues had more to do with my not fully understanding VOIP technology but the staff has always been patient and very helpful. I keep waiting for the “big problem” but so far none have been encountered.

As a relic from analog times I was reluctant to let go of my AT&T landline. I find it hard to trust things I can’t understand, but my $96 monthly phone bill made me take the plunge. This is the first company I’ve used where the chat support is actually efficient and effective. It has always been fast and almost like talking in person. Each issue I had that I thought was going to be a problem was able to be managed quickly. Most of these issues had more to do with my not fully understanding VOIP technology but the staff has always been patient and very helpful. I keep waiting for the “big problem” but so far none have been encountered.

Pros: Cheap, easy to install, excellent support.
Cons: Not directly compatible with my home alarm monitoring system.
Would Recommend: Yes

I found Voiply via an internet search….

I found Voiply via an internet search. I researched them and found favorable reviews and decided to give them a try. Their pricing is great! It took a while to get my service going with them because I wanted to keep my number. That just gave me a better opportunity to learn how receptive that their customer service is. Every question that I had was answered in a friendly & timely manner. When I ran into an issue during my porting, Michael called me and took care of it immediately! I was paying 3 times more than I am with Vioply AND the customer service is TOTALLY better! I HIGHLY recommend!

I found Voiply via an internet search. I researched them and found favorable reviews and decided to give them a try. Their pricing is great! It took a while to get my service going with them because I wanted to keep my number. That just gave me a better opportunity to learn how receptive that their customer service is. Every question that I had was answered in a friendly & timely manner. When I ran into an issue during my porting, Michael called me and took care of it immediately! I was paying 3 times more than I am with Vioply AND the customer service is TOTALLY better! I HIGHLY recommend!

Pros: Price and service.
Cons: I didn't get it sooner.
Would Recommend: Yes

I needed to keep our landline phone…

I needed to keep our landline phone number which had been my husband’s number for over sixty years. It took some time to port the number but it might have been lengthened by Comcast/Xfinity. I like the voice mail E mail option and so far, the service is doing an excellent job. The only thing I miss is seeing the phone number calls on the TV which was provided by Xfinity. However, the cost of our new service is excellent.

I needed to keep our landline phone number which had been my husband’s number for over sixty years. It took some time to port the number but it might have been lengthened by Comcast/Xfinity. I like the voice mail E mail option and so far, the service is doing an excellent job. The only thing I miss is seeing the phone number calls on the TV which was provided by Xfinity. However, the cost of our new service is excellent.

Pros: Easy instllation and start up.
Cons: porting our number took a long timeme.
Would Recommend: Yes
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Provider Overview

With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a focus on Unified Communications, leveraging the latest technologies, VoIPLy’s mission is to be at the forefront of servicing SMB’s worldwide. With over 5,000 businesses served, VoIPLy’ proudly claims their hard work has paid off — but continues to work towards innovation and remaining at the cusp of communication technologies. With their own proprietary solution, VoIPLy has been building, changing, and expanding their platform for the last 10 years.

With core values highlighting “simplicity, reliability and customer service,” VoIPLy manages to hit the trifecta of a quality VoIP provider. VoIPLy includes the major features any business would need, racking up over 60 included features, all included in even the most basic Business Pro package. VoIPLy claims to cut phone bills by 50%, through the vast number of included features, no contracts and setup fees, and more importantly free phones included with service. If your business is just looking to switch to a Hosted PBX provider, VoIPLy might stand as one a very cost effective entry the Cloud market for SMBs.

 

VoIPly Pricing and Services

 

Business Pro – $15 per month

  • Unlimited US Calling
  • Free Auto Attendants
  • HD Voice
  • Free Hold Music
  • Voicemail to Email
  • US Based Support
  • 99.99% Uptime

Available Phones

  • Standard Phone: Free
    • 2 Line Keys
    • HD Audio with Speakerphone
    • 3 Way Conference Calling
    • Dual Switch 10/100 Mbps
    • Warranty -1yr
  • Deluxe Phone: $50.00
    • 8 Line Keys and 32 BLF/Speed Dial
    • HD Audio with Speakerphone
    • 4 Way Conference Calling
    • Dual Switch 10/100/1000 Mbps
    • Warranty – 1yr
  • Cordless Phone: $75.00
    • 100ft Range Outdoors, 150ft indoors
    • 20hr Talk Time, 250hr Standby Time
    • HD Audio with Speakerphone and Handset
    • 3 way Conference Calling
    • Gigabit Ethernet and POE Support
    • Warranty – 1 yr
  • Conference Phone: $300.00
    • 4.3 inch (800 x 480) Touch Screen
    • Access to Google Play Store
    • 7 Way Conference Calling
    • Bluetooth for Headsets and Phones
    • HD Speakerphone with 3 Microphones
    • Built in WiFi and Gigabit Ethernet
    • Warranty – 1 yr

 All Features Available:

  • Auto Attendants
  • Ring Groups
  • Dial By Name Directory
  • 911 Emergency Calling
  • Toll Free Numbers
  • Voicemail to Email
  • Announcements
  • Business Hour Rules
  • Extension Dialing
  • Busy Lamp Field
  • Enhanced Music on Hold
  • HD Conference Suites
  • Paging and Intercom
  • International Dialing
  • Click to Call
  • Operator Panel
  • Call Center Queue
  • Call Recording
  • Call Screening
  • Call Detail Records
  • Missed Call Notification
  • Visual Voicemail
  • Email to Fax
  • Video Conferencing
  • Online Meetings
  • Business SMS
  • Developer API

 

Editor’s Bottom Line of VoIPly

 

With headquarters based in Pittsburgh, PA, VoIPLy is dedicated to the mission of providing reliable, simple, and cost effective Unified Communications. With a major focus on the SMB market, VoIPLy offers a very competitive Business plan that rivals some of the largest providers. With such a low entry cost, no contracts or setup fees, and 60 included features, VoIPLy already has a recipe for a compelling offering. However, add in a 30 day money back guarantee, and on top of it free IP phones for your new service, and VoIPLy brings to the table one of the best solutions for any business migrating over to a Hosted PBX.

While the free phones are basic, VoIPLy helps remove some of the initial barrier to entry VoIP, and even allows users to upgrade to more advanced phones. But if phones aren’t all you need, then VoIPLy should have you covered with a massive feature set — including Auto Attendants, Toll Free Numbers, International Dialing, Call Recording, Online Meeting and even Video Conferencing for no extra cost. VoIPLy themselves explain how the provider aims to stay at the forefront of technology and innovation, and that is evident in the inclusion of not only Online Meetings but even a Developer API to build your own unique integrations.

In fact, the inclusion of access to a Developer API helps set VoIPLy apart from other similar providers, aiming towards the SMB side of the market. While a cost effective VoIP solution isn’t very difficult to come by, one that includes as much as VoIPLy does (including IP phones and a Developer API) is fairly unique. For the teams that still need it, Virtual Faxing is included with VoIPLy service as well — which can be a major factor for certain SMBs, depending on the industry.

Support should have you covered as well. VoIPLy offers both 24/7 email and live chat, along with phone support for 8am to 8pm EST. While a relatively new company into the Hosted PBX and VoIP industry, VoIPLy still manages to offer one of the most compelling Business plans for the cost conscious SMB. While not their main audience, VoIPLy does have a strong enough solution for even larger sized teams that need a simple and easy VoIP solution, especially when migrating from a legacy system.

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