VoIPLy

With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a...
4.3
Pittsburgh, PA
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Ronald Z.'s review for VoIPLy

I find that Voiply was a very good choice in my cord cutting away from Optimum. The price is right and the few problems that I have had have been cleared in the chat. Let me just say the problems were few. I have and will continue to recommend Voiply. On another note, there have been times in a long conversation where the call is dropped. I am sure some of the reasons are on the other end and not a Voiply problem. Still, that is not enough to nor recommend the service.

Pros: Price, support.
Cons: Sometimes a dropped call.
Would Recommend: Yes
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Leah helped me today and she was so much fun to talk to on the chat feature. Friendly, funny, but most of all was knowledgeable! Took care of what I needed and made me laugh at the same time. If all companies had people like Leah, they would be much better off. Leah is an asset to Voiply! Give Leah a raise, Voiply!

Pros: Customer support is awesome! Extremely friendly and helpful. They have always assisted me and answered all my questions and fixed anything that I needed to change.
Cons: None.
Would Recommend: Yes
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I had a quick question about setting up new service and Paul at Voiply responded rapidly. Not only that, he provided an excellent solution to my issue and got me set up in a very short time. So far, I’m extremely pleased with the support and service. I have yet to use it long-term, but if the first day is any indication it will be great.

Pros: Fast tech support.
Cons: None.
Would Recommend: Yes
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Switching my phone service from Vonage to Voiply has been a journey with lots and lots of contacts with your customer service staff. Your staff has been most helpful in getting me on board. On a scale of 1 – 10 I give Voiply a 10. Thanks for all of your hard work on my behalf. Please pass this message on to your CEO. He/she needs to know what a great job your team is doing.

Sincerely, Dick Bowen 360 678 1167

Pros: Good Customer Support.
Cons: Patience required to get up to speed.
Would Recommend: Yes
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had verizon for 20+ yrs. and they would charge if i had a problem OUTSIDE. Got the internet a few yrs ago and had nothing to loose to try voiply. very happy. easy to set up, they ported my number, and the price is 1/3rd the price i was paying. the scambot (i think) is great. the phone rings about HALF as much as it used to. scam feature cuts the call before it even rings in the house. the peace and quiet alone has made it worthwhile and for 12 bucks, you can’t beat it plus i can see all the calls coming and going on the call log page. great, very happy

Pros: customer service, price, scambot.
Cons: None.
Would Recommend: Yes
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We recently switched over from Vonage. Main driver was price but Voiply has some other advantages. Everyone talks about their customer service. It’s not BS. In the past month I have chatted with them several times. I believe you can get a real human in minutes 24/7. And they help resolve issues extremely well.

One feature that seems it should be better is the SpamBot. In our Vonage set-up, we used NoMoRobo via simultaneous ring. The SPAM call would ring once and then hang up. Voiply’s SPAM management is supposedly an integration on NoMoRobo right into Voiply’s system. Why on earth then would it take 2 and occasionally 3 rings to shut down a SPAM call. If it’s not as fast or faster than setting up a simultaneous ring (like Vonage) then why not just do it that way and give customers a better experience.

I would also like to see better call log features. Number one on the missing list is the ability to download into Excel to slice & dice the calls.

A feature that we like better in Voiply than Vonage is how the app works in receiving calls on our mobile devices. With Vonage, it was a straight simultaneous ring where as in Voiply it comes into the Voiply app as data. Maybe a subtle difference but several advantages to this approach: 1) by not coming in as a call, it will never go to the mobile’s voice mail if unanswered or if the mobile is turned off; 2) you can set a different ring tone from calls so you know it’s a forwarded land line call; 3) If you are in a foreign country with no or expensive cell service, the home calls will come in as data. We were also pleasantly surprised to see that the app still connects to Bluetooth in the car.

Pros: Customer Service; Price; App.
Cons: NoMoRobo Integration is Slow; Call logs Need More Details & Options.
Would Recommend: Yes
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Just switched over from a cable supplier and was very pleased with the support team getting number ported and setup. One clitch when switching over from temporary number. Notified the support team and the problem was resolved in less then 10 minutes. Vern caught that the number for faxes had not been assigned yet so she took care of that and everything is up and running now. I would give Vern and the rest of the support team an 10+

Pros: Very quick to respond to chats an an.
Cons: None.
Would Recommend: Yes
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I have been a VOIPLY Extra Line Customer for half a year now and just added the VOIPLY Fax service. VOIPLY offers the features I need at a reasonable price. Most of all, I appreciate the outstanding customer service. Each time I have a question, the customer representatives are knowledgeable, thorough and helpful. They answer my questions in detail and make sure I am comfortable and have all the answers I need. Such exceptional customer service is rare in this day and age.

Pros: Outstanding customer service, good prices, flexible featurs.
Cons: Occasionally spotty phone service.
Would Recommend: Yes
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John M.'s review for VoIPLy

Great Price! Great Service! After nearly two years of uninterrupted service, my VoiP Adapter failed. We could not make calls out, and all incoming calls went direct to our Voicemail. Thankfully, with Voiply’s email notifications that we have a voice mail, we never missed an important call. The technicians at Voiply helped I.D. the issue, and immediately shipped a new Adapter. Upon the easy change of Adapters, our phone was back to proper working order within minutes. Thanks Voiply!

Would Recommend: Yes
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I really tried to work with these people and to push them to support their products and their offered services. In the end (three months) I failed to get any of the features they promise to be reliable, although the call quality was better than others. I changing my service, waiting for the porting to clear with the new provider.
The cons outweighed those features:
Incoming calls do not ring the local phone.
Voice mail doesn’t work on their app.
Features have bad side effects (fail for no reasons).
Support’s job #1 is to blame you for a problem. And to not tell what they did attempt to fix a reported problem.

Pros: Quality.
Cons: Features, failures, operations.
Would Recommend: No
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Provider Overview

With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a focus on Unified Communications, leveraging the latest technologies, VoIPLy’s mission is to be at the forefront of servicing SMB’s worldwide. With over 5,000 businesses served, VoIPLy’ proudly claims their hard work has paid off — but continues to work towards innovation and remaining at the cusp of communication technologies. With their own proprietary solution, VoIPLy has been building, changing, and expanding their platform for the last 10 years.

With core values highlighting “simplicity, reliability and customer service,” VoIPLy manages to hit the trifecta of a quality VoIP provider. VoIPLy includes the major features any business would need, racking up over 60 included features, all included in even the most basic Business Pro package. VoIPLy claims to cut phone bills by 50%, through the vast number of included features, no contracts and setup fees, and more importantly free phones included with service. If your business is just looking to switch to a Hosted PBX provider, VoIPLy might stand as one a very cost effective entry the Cloud market for SMBs.

 

VoIPly Pricing and Services

 

Business Pro – $15 per month

  • Unlimited US Calling
  • Free Auto Attendants
  • HD Voice
  • Free Hold Music
  • Voicemail to Email
  • US Based Support
  • 99.99% Uptime

Available Phones

  • Standard Phone: Free
    • 2 Line Keys
    • HD Audio with Speakerphone
    • 3 Way Conference Calling
    • Dual Switch 10/100 Mbps
    • Warranty -1yr
  • Deluxe Phone: $50.00
    • 8 Line Keys and 32 BLF/Speed Dial
    • HD Audio with Speakerphone
    • 4 Way Conference Calling
    • Dual Switch 10/100/1000 Mbps
    • Warranty – 1yr
  • Cordless Phone: $75.00
    • 100ft Range Outdoors, 150ft indoors
    • 20hr Talk Time, 250hr Standby Time
    • HD Audio with Speakerphone and Handset
    • 3 way Conference Calling
    • Gigabit Ethernet and POE Support
    • Warranty – 1 yr
  • Conference Phone: $300.00
    • 4.3 inch (800 x 480) Touch Screen
    • Access to Google Play Store
    • 7 Way Conference Calling
    • Bluetooth for Headsets and Phones
    • HD Speakerphone with 3 Microphones
    • Built in WiFi and Gigabit Ethernet
    • Warranty – 1 yr

 All Features Available:

  • Auto Attendants
  • Ring Groups
  • Dial By Name Directory
  • 911 Emergency Calling
  • Toll Free Numbers
  • Voicemail to Email
  • Announcements
  • Business Hour Rules
  • Extension Dialing
  • Busy Lamp Field
  • Enhanced Music on Hold
  • HD Conference Suites
  • Paging and Intercom
  • International Dialing
  • Click to Call
  • Operator Panel
  • Call Center Queue
  • Call Recording
  • Call Screening
  • Call Detail Records
  • Missed Call Notification
  • Visual Voicemail
  • Email to Fax
  • Video Conferencing
  • Online Meetings
  • Business SMS
  • Developer API

 

Editor’s Bottom Line of VoIPly

 

With headquarters based in Pittsburgh, PA, VoIPLy is dedicated to the mission of providing reliable, simple, and cost effective Unified Communications. With a major focus on the SMB market, VoIPLy offers a very competitive Business plan that rivals some of the largest providers. With such a low entry cost, no contracts or setup fees, and 60 included features, VoIPLy already has a recipe for a compelling offering. However, add in a 30 day money back guarantee, and on top of it free IP phones for your new service, and VoIPLy brings to the table one of the best solutions for any business migrating over to a Hosted PBX.

While the free phones are basic, VoIPLy helps remove some of the initial barrier to entry VoIP, and even allows users to upgrade to more advanced phones. But if phones aren’t all you need, then VoIPLy should have you covered with a massive feature set — including Auto Attendants, Toll Free Numbers, International Dialing, Call Recording, Online Meeting and even Video Conferencing for no extra cost. VoIPLy themselves explain how the provider aims to stay at the forefront of technology and innovation, and that is evident in the inclusion of not only Online Meetings but even a Developer API to build your own unique integrations.

In fact, the inclusion of access to a Developer API helps set VoIPLy apart from other similar providers, aiming towards the SMB side of the market. While a cost effective VoIP solution isn’t very difficult to come by, one that includes as much as VoIPLy does (including IP phones and a Developer API) is fairly unique. For the teams that still need it, Virtual Faxing is included with VoIPLy service as well — which can be a major factor for certain SMBs, depending on the industry.

Support should have you covered as well. VoIPLy offers both 24/7 email and live chat, along with phone support for 8am to 8pm EST. While a relatively new company into the Hosted PBX and VoIP industry, VoIPLy still manages to offer one of the most compelling Business plans for the cost conscious SMB. While not their main audience, VoIPLy does have a strong enough solution for even larger sized teams that need a simple and easy VoIP solution, especially when migrating from a legacy system.

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