We ported one number to VOIPly as a test and it went very badly. We couldn’t log in to the “portal,” couldn’t control any feature, couldn’t reach the tech support line, the customer service line was no help whatsoever, the chat person sent idiotic suggestions that didn’t work (clear you cache, try a different browser, etc.). Avoid this hot mess in a dumpster fire and save yourself some aggravation.
I have four accounts with VoIPLy. The voice quality is great. The APP is very easy. I am able to make phone calls and send massages in everywhere (even outside of US while traveling). I must emphasize that the helpdesk service is excellent. The efficiency and taking ownership of helping customers is better than many major carriers based on personal experience.
Only had my service a few days, and awaiting the porting of our old number. Using it over FiOS internet service, so domestic quality is excellent. HOWEVER, we chose Voiply (reps pronounce it “voy -plee”, BTW) for the included international service. Unfortunately, they do not disclose in any of their limited advertising I have seen, nor did the rep on the chat helpline I asked before subscribing, nor did the PC Mag article that recommended it as best VOIP for international calling, that CALLS TO MOBILE PHONES in our countries of interest ARE NOT INCLUDED. So calling to international landlines is all you get. We have extended family in five different countries, primarily cell users only, so this is very disappointing. We already signed up for the one-year offer, so I will reevaluate our options at the end of the subscription period.
Installation is a no-brainer, as expected. I suggest a power supply backup for your router and Voiply box if the service is important to you in the event of an outage – in all likelihood your network does not provide power for your service. Depending on where you are, cell phone coverage may only last a few hours in the event of a widespread power outage (https://www.lightreading.com/security/5g-providers-reject-mandates-for-backup-power-at-cell-sites/d/d-id/774260).
I am a recent subscriber to VolPLy. I switched over from another Volp provider who did provide good service and decent rates. I switched to VoLPly as the rates were better and the reviews were very good. So far, the voice quality and service, as well as the price, have been excellent from VolPLy.
I like the fact that I have several options to add on as well, should I need them. I recommend this service with no reservations.
Never followed thru on the three port requests I submitted. Each time they said the carrier was rejecting the request. Checked with the carrier and they said otherwise. When they told me to submit a 4th port request I gave up. Would not refund any money even though I never made one phone call. Stay away.
Moving to voiply was easy.
And price is good.
Guess you get what you pay for.
Voices sound broken and sometimes robotic. When calling Cust Serv, they read you the FAQs and force the same square one troubleshooting each time. Then they put me on hold. And come back 10 minutes later telling me that they made a backend change. Reboot and wait. Works for 6 days or so then back.
Service doesn’t provide basics, like stutter dial tone is voice messages.
Time to switch.
Signed up online was a breeze. Easy to install, my number ported seamlessly, crystal clear sound.I only needed support for the app on my Android phone and was able to use the chat with support of Paul the tech whom helped me with the issue I had and solved my problem. All done within 15 minutes. I’m a satisfy customer.
Looking to reduce our costs and improve on the over all functionality of our telephone, we looked at VOIPLY. From the start the online ordering wed page was easy to process our order. support group were absolutely great… Responded almost immediately to all our questions, and kept us informed on the number porting (keeping our existing number) process.
The instructions for the installation was so easy to connect to the network and our existing telephones… The entire process took less than ten minutes…
I would Recommend this company and product to anyone.
Thanks Veronique
I have had two occasions to reach out to Voiply for help. Each of the Voiply representatives were very knowledgeable, polite, friendly and helpful while answering my questions and giving me solutions. I could not be any happier with my Voiply service and the installation process was quick and easy. The support staff is the crowning glory of the Voiply community.
Thank you all for your kindness and services.
Steven L and Jeanne E KILLICK
I’ve gotten support three times. All agents were good but Franz was superlative. Very attentive to the flow and the issues I was raising. Great understanding of the problems I raised. Respectful. Just wonderful in every way.
Filler: to get the 300 minimum characters.
Filler: to get the 300 minimum characters.
With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a focus on Unified Communications, leveraging the latest technologies, VoIPLy’s mission is to be at the forefront of servicing SMB’s worldwide. With over 5,000 businesses served, VoIPLy’ proudly claims their hard work has paid off — but continues to work towards innovation and remaining at the cusp of communication technologies. With their own proprietary solution, VoIPLy has been building, changing, and expanding their platform for the last 10 years.
With core values highlighting “simplicity, reliability and customer service,” VoIPLy manages to hit the trifecta of a quality VoIP provider. VoIPLy includes the major features any business would need, racking up over 60 included features, all included in even the most basic Business Pro package. VoIPLy claims to cut phone bills by 50%, through the vast number of included features, no contracts and setup fees, and more importantly free phones included with service. If your business is just looking to switch to a Hosted PBX provider, VoIPLy might stand as one a very cost effective entry the Cloud market for SMBs.
Business Pro – $15 per month
Available Phones
All Features Available:
With headquarters based in Pittsburgh, PA, VoIPLy is dedicated to the mission of providing reliable, simple, and cost effective Unified Communications. With a major focus on the SMB market, VoIPLy offers a very competitive Business plan that rivals some of the largest providers. With such a low entry cost, no contracts or setup fees, and 60 included features, VoIPLy already has a recipe for a compelling offering. However, add in a 30 day money back guarantee, and on top of it free IP phones for your new service, and VoIPLy brings to the table one of the best solutions for any business migrating over to a Hosted PBX.
While the free phones are basic, VoIPLy helps remove some of the initial barrier to entry VoIP, and even allows users to upgrade to more advanced phones. But if phones aren’t all you need, then VoIPLy should have you covered with a massive feature set — including Auto Attendants, Toll Free Numbers, International Dialing, Call Recording, Online Meeting and even Video Conferencing for no extra cost. VoIPLy themselves explain how the provider aims to stay at the forefront of technology and innovation, and that is evident in the inclusion of not only Online Meetings but even a Developer API to build your own unique integrations.
In fact, the inclusion of access to a Developer API helps set VoIPLy apart from other similar providers, aiming towards the SMB side of the market. While a cost effective VoIP solution isn’t very difficult to come by, one that includes as much as VoIPLy does (including IP phones and a Developer API) is fairly unique. For the teams that still need it, Virtual Faxing is included with VoIPLy service as well — which can be a major factor for certain SMBs, depending on the industry.
Support should have you covered as well. VoIPLy offers both 24/7 email and live chat, along with phone support for 8am to 8pm EST. While a relatively new company into the Hosted PBX and VoIP industry, VoIPLy still manages to offer one of the most compelling Business plans for the cost conscious SMB. While not their main audience, VoIPLy does have a strong enough solution for even larger sized teams that need a simple and easy VoIP solution, especially when migrating from a legacy system.