Overall
4.2
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VoIPLy

VoIPLy Verified Reviews & Ratings

Pittsburgh, PA
With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a...
2013
Year Founded
73%
Recommend It
40
User Reviews
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We signed up with Voiply 1 year ago…

We signed up with Voiply 1 year ago when we started looking into VOIP phone systems instead of POTS for our home. The pricing and order simplicity is what drove us towards Voiply, but they included long distance and that is really what sealed the deal for my family to go with Voiply. Within 2 months the money we saved with old POTS line paid for Voiply all year! One neat feature is that your order page is where you make any and all changes to your system. We really like that about Voiply, there is no confusing interface and even if you are not tech savy, Voiply makes it easy. We are still using this service today and it has been a very economical choice for my family.

We signed up with Voiply 1 year ago when we started looking into VOIP phone systems instead of POTS for our home. The pricing and order simplicity is what drove us towards Voiply, but they included long distance and that is really what sealed the deal for my family to go with Voiply. Within 2 months the money we saved with old POTS line paid for Voiply all year!

One neat feature is that your order page is where you make any and all changes to your system. We really like that about Voiply, there is no confusing interface and even if you are not tech savy, Voiply makes it easy.
We are still using this service today and it has been a very economical choice for my family.

Pros: Price, simplicity, user friendly interface.
Cons: None.
Would Recommend: Yes

I have been using the service for 2…

I have been using the service for 2 years. At one time the customer service was amazing but has since gone to non existent. They have outsourced customer service to the phillipines and good luck with them understanding what you are saying or resolving your issue. I am now looking for a new provider for my service.

I have been using the service for 2 years. At one time the customer service was amazing but has since gone to non existent. They have outsourced customer service to the phillipines and good luck with them understanding what you are saying or resolving your issue. I am now looking for a new provider for my service.

Pros: Price and easy to implement.
Cons: Customer Service and Reliability.
Would Recommend: No
Gore T.'s review forVoIPLy

We converted from Vonage about a month…

We converted from Vonage about a month ago. Performance is slower, call take 1-3 seconds longer to connect, whether you are calling, or receiving. Feature list is weak, some items are not features, e.g. “plug and play”. There are other features, they are for the Business sector of the business. Know that there is not much margin in residential service, so set expectations appropriately. In this case, what you get in price (great) you lose in features (so-so). Wish there was an option where the customer could build a set of features (lets say 10) from a list of 25 true features. That would let the customer really tailor the service to their needs.

We converted from Vonage about a month ago. Performance is slower, call take 1-3 seconds longer to connect, whether you are calling, or receiving. Feature list is weak, some items are not features, e.g. “plug and play”. There are other features, they are for the Business sector of the business. Know that there is not much margin in residential service, so set expectations appropriately. In this case, what you get in price (great) you lose in features (so-so). Wish there was an option where the customer could build a set of features (lets say 10) from a list of 25 true features. That would let the customer really tailor the service to their needs.

Pros: Price, especially for International.
Cons: Features (weak).
Would Recommend: Yes

I don’t write reviews often, but I…

I don’t write reviews often, but I must touch on this. I did my research about VOIP and decided to give Voiply a try to replace my dated home POTS line. Once I got my device, I plugged into my Verizon Actiontec GT784WN (which I found out later that its not a recommended router) the device wouldn’t work per their 3 lights on for it to be working, I was only getting 2 lights. I reached out to support on a Saturday. I let them know the issue I was experiencing, and we started with trying to disable SIP ALG (I’m not very techy, but their guides helped me) gave them my router model, and they realized you cannot disable SIP ALG on my router. They recommended I get a new supported router, which I did, and my service now works. In my research I didn’t realize how important your router is to make this technology work. I must give kudos to Mari since she helped me over the weekend and is the reason, I wrote this review. Thank you

I don’t write reviews often, but I must touch on this. I did my research about VOIP and decided to give Voiply a try to replace my dated home POTS line. Once I got my device, I plugged into my Verizon Actiontec GT784WN (which I found out later that its not a recommended router) the device wouldn’t work per their 3 lights on for it to be working, I was only getting 2 lights.

I reached out to support on a Saturday. I let them know the
issue I was experiencing, and we started with trying to disable SIP ALG (I’m not very techy, but their guides helped me) gave them my router model, and they
realized you cannot disable SIP ALG on my router. They recommended I get a new supported router, which I did, and my service now works. In my research I didn’t realize
how important your router is to make this technology work. I must give kudos to
Mari since she helped me over the weekend and is the reason, I wrote this
review. Thank you

Pros: Support was there for me.
Cons: None.
Would Recommend: Yes

Despite its quirks and bugs which are…

Despite its quirks and bugs which are there because it’s a young company delivering a cutting edge product, all issues are eventually resolved by stellar support. In my case, I had done a factory reset of my Grandstream WP820 Wi-Fi phone while being in Paris, France and for some reason, the Voiply settings could not be pulled from their server. However, Voiply’s 24-hour tech support was able to log into my phone and configure it remotely by hand. I feel at times a bit like a guinea pig but it’s so worth it because my issues help improve the service overall. What I like: (1) No login to a user interface – just using a secret link with built-in 2-step verification using my mobile phone. (2) The friendly and competent tech support is mostly the same guy, recognizable through a cute portrait avatar, accessible by a click of a button and providing an immediate email transcript. (3) The price is right and affordable, too. I can’t imagine any other company doing it better. Just 3 stars for installation because it was easy for me as a geek but the average Joe may have issues. Features just 4 stars because they are still working on getting voicemail directly through the phone (by email currently only). Reliability 4 stars because I had above-mentioned issues.

Despite its quirks and bugs which are there because it’s a young company delivering a cutting edge product, all issues are eventually resolved by stellar support. In my case, I had done a factory reset of my Grandstream WP820 Wi-Fi phone while being in Paris, France and for some reason, the Voiply settings could not be pulled from their server. However, Voiply’s 24-hour tech support was able to log into my phone and configure it remotely by hand. I feel at times a bit like a guinea pig but it’s so worth it because my issues help improve the service overall. What I like: (1) No login to a user interface – just using a secret link with built-in 2-step verification using my mobile phone. (2) The friendly and competent tech support is mostly the same guy, recognizable through a cute portrait avatar, accessible by a click of a button and providing an immediate email transcript. (3) The price is right and affordable, too. I can’t imagine any other company doing it better. Just 3 stars for installation because it was easy for me as a geek but the average Joe may have issues. Features just 4 stars because they are still working on getting voicemail directly through the phone (by email currently only). Reliability 4 stars because I had above-mentioned issues.

Pros: Fantastic live support.
Cons: Factory reset abroad prevented settings to load.
Would Recommend: Yes

I switched to this company due to the…

I switched to this company due to the cost of the service and the savings it was providing. First and foremost, let me say you get what you pay for. Your account is NOT secure with this company. I was given access to someone else’s account without any verification whatsoever. I figured this out before they did, and let them know many changes were made to this other account. The supervisor did not seem to think it was a big deal that the agent, a team leader at that, bypassed a couple steps in protocol to give me this access. Not only is the customer service bad, but the phone service is not stable. There is a 2 second delay when answering all calls before the caller can hear you, which means you’re constantly saying “hello” twice. You are also lucky if you can make it more than 4 minutes into a phone call without being disconnected due to the call dropping. This has happened consistently throughout the time needed to port my number back to my previous carrier. The phone options are limited as well. The deluxe phone is not worth the extra money. They also have a new portal that took away the option to change your hold music, so you must use their very loud and extremely unprofessional music, if you can even call it that. The very worst I have ever heard in my 20+ years of phone work. I would highly recommend you look elsewhere for VOIP phone service. It will be worth a little extra money to have secure and reliable service.

I switched to this company due to the cost of the service and the savings it was providing. First and foremost, let me say you get what you pay for.
Your account is NOT secure with this company. I was given access to someone else’s account without any verification whatsoever. I figured this out before they did, and let them know many changes were made to this other account. The supervisor did not seem to think it was a big deal that the agent, a team leader at that, bypassed a couple steps in protocol to give me this access.

Not only is the customer service bad, but the phone service is not stable. There is a 2 second delay when answering all calls before the caller can hear you, which means you’re constantly saying “hello” twice. You are also lucky if you can make it more than 4 minutes into a phone call without being disconnected due to the call dropping. This has happened consistently throughout the time needed to port my number back to my previous carrier.

The phone options are limited as well. The deluxe phone is not worth the extra money. They also have a new portal that took away the option to change your hold music, so you must use their very loud and extremely unprofessional music, if you can even call it that. The very worst I have ever heard in my 20+ years of phone work.

I would highly recommend you look elsewhere for VOIP phone service. It will be worth a little extra money to have secure and reliable service.

Pros: Cost.
Cons: Unsecure account, unstable service, lack of phone options.
Would Recommend: No

Exceptional, well thought out. We…

Exceptional, well thought out. We switched due to support and price, they have exceeded our expectations. The Support Team is patient and understanding, they provide great materials to get you through the process. Chat sessions are sent to you via email for reference back. We are not looking back, no regrets!

Exceptional, well thought out. We switched due to support and price, they have exceeded our expectations. The Support Team is patient and understanding, they provide great materials to get you through the process. Chat sessions are sent to you via email for reference back. We are not looking back, no regrets!

Pros: Well thought out.
Cons: Chat not always effective.
Would Recommend: Yes

Apparently I broke their terms by using…

Apparently I broke their terms by using “excessive” minutes, which according to support is 60 minutes per day. This is despite the fact that they advertise unlimited minutes. They disconnected my service but continued to charge my card. No resolve after multiple calls to support. Terrible company! Go with someone else who is honest! It also took me over a week to get my adapter even though they advertise 2 day shipping.

Apparently I broke their terms by using “excessive” minutes, which according to support is 60 minutes per day. This is despite the fact that they advertise unlimited minutes. They disconnected my service but continued to charge my card. No resolve after multiple calls to support. Terrible company! Go with someone else who is honest! It also took me over a week to get my adapter even though they advertise 2 day shipping.

Pros: Cost.
Cons: Cost.
Would Recommend: No

Voiply provides a critical service that…

Voiply provides a critical service that is simple to install and get up and running. The support people are responsive and prompt and knowledgeable. I have used several VoIP providers over the years, but this one is the most focused on customer satisfaction and support. The service is great, anjd the price is one of the lowest in the industry,

Voiply provides a critical service that is simple to install and get up and running. The support people are responsive and prompt and knowledgeable. I have used several VoIP providers over the years, but this one is the most focused on customer satisfaction and support. The service is great, anjd the price is one of the lowest in the industry,

Pros: Great service!.
Cons: The website is confusing.
Would Recommend: Yes

The service has been going out every…

The service has been going out every day so we are missing calls. The calls we miss don’t go to voicemail. The company has failed to respond to multiple requests for customer service. The voice quality also has a delay. Company blamed initial problems on our router. The device did not come with any instructions.

The service has been going out every day so we are missing calls. The calls we miss don’t go to voicemail. The company has failed to respond to multiple requests for customer service. The voice quality also has a delay. Company blamed initial problems on our router. The device did not come with any instructions.

Pros: cheap.
Cons: Voice lag / echoes; inability to receive calls, no response to concerns.
Would Recommend: No

I signed up for the service and…

I signed up for the service and received the unit with absolutely no instructions or documentation. The website portal is not very helpful and you have to contact customer support for every simple question. Voicemails were not being sent to my email address. All in all, it’s been a painful, frustrating experience.

I signed up for the service and received the unit with absolutely no instructions or documentation. The website portal is not very helpful and you have to contact customer support for every simple question. Voicemails were not being sent to my email address. All in all, it’s been a painful, frustrating experience.

Pros: Inexpensive.
Cons: Terrible documentation.
Would Recommend: No

We’ve been using Voiply’s service…

We’ve been using Voiply’s service for over 3+ years now. Service has been reliable, support has been fantastic to work with. All around a great company that has saved us a lot of money moving to a VOIP phone system. We highly recommend using Voiply, it’s a company you will love doing business with!

We’ve been using Voiply’s service for over 3+ years now. Service has been reliable, support has been fantastic to work with. All around a great company that has saved us a lot of money moving to a VOIP phone system. We highly recommend using Voiply, it’s a company you will love doing business with!

Would Recommend: Yes

Doesn’t work most of the times to…

Doesn’t work most of the times to landlines or cell phones randomly. Tried multiple domestic, international, landline and cell phones. Receiver(s) many a times don’t even hear a ring and the connection is cut. At times, where it did work, it took long time to connect and there was lag time when talking. I called their customer support. They logged an issue and there has been 0 follow ups since 7 days. All in All horrible service. I cannot imagine so many reviews being legit. Returning it now within the 30 day return policy. I’ll2 see if that is legit.

Doesn’t work most of the times to landlines or cell phones randomly. Tried multiple domestic, international, landline and cell phones. Receiver(s) many a times don’t even hear a ring and the connection is cut. At times, where it did work, it took long time to connect and there was lag time when talking.

I called their customer support. They logged an issue and there has been 0 follow ups since 7 days. All in All horrible service. I cannot imagine so many reviews being legit. Returning it now within the 30 day return policy. I’ll2 see if that is legit.

Would Recommend: No
Daniel J.'s review forVoIPLy

The company I work for has worked its…

The company I work for has worked its way through 4-5 providers. NO ONE comes even close to VOIPLY. Their product delivery is fast, their setup is very fast, uptime is almost 100%, Their service techs when needed are courteous knowledgeable and quick. If a problem does exist it’s usually corrected while your still talking to them. I believe they are the best VOIP company out there. I would recommend them 100%.

The company I work for has worked its way through 4-5 providers. NO ONE comes even close to VOIPLY. Their product delivery is fast, their setup is very fast, uptime is almost 100%, Their service techs when needed are courteous knowledgeable and quick. If a problem does exist it’s usually corrected while your still talking to them. I believe they are the best VOIP company out there. I would recommend them 100%.

Pros: All Great!.
Cons: No Bad.
Would Recommend: Yes
Mark C.'s review forVoIPLy

So they claim to have Android, IOS,…

So they claim to have Android, IOS, Windows, Mac support, in reality they have Chrome support. Their app ONLY works via an open browser window. Accidentally close the window and you have NO COMMUNICATIONS! There are also no Chrome extensions that currently work on their “new platform”, which seems to have fewer working features than their old platform. Customer service is good and responds quickly, and the website is very slick, but the product is simply lacking. AVOID this service unless you want to be frustrated.

So they claim to have Android, IOS, Windows, Mac support, in reality they have Chrome support. Their app ONLY works via an open browser window. Accidentally close the window and you have NO COMMUNICATIONS! There are also no Chrome extensions that currently work on their “new platform”, which seems to have fewer working features than their old platform.

Customer service is good and responds quickly, and the website is very slick, but the product is simply lacking. AVOID this service unless you want to be frustrated.

Pros: Slick website, good customer support.
Cons: Slick website, good customer support.
Would Recommend: No
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Provider Overview

With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a focus on Unified Communications, leveraging the latest technologies, VoIPLy’s mission is to be at the forefront of servicing SMB’s worldwide. With over 5,000 businesses served, VoIPLy’ proudly claims their hard work has paid off — but continues to work towards innovation and remaining at the cusp of communication technologies. With their own proprietary solution, VoIPLy has been building, changing, and expanding their platform for the last 10 years.

With core values highlighting “simplicity, reliability and customer service,” VoIPLy manages to hit the trifecta of a quality VoIP provider. VoIPLy includes the major features any business would need, racking up over 60 included features, all included in even the most basic Business Pro package. VoIPLy claims to cut phone bills by 50%, through the vast number of included features, no contracts and setup fees, and more importantly free phones included with service. If your business is just looking to switch to a Hosted PBX provider, VoIPLy might stand as one a very cost effective entry the Cloud market for SMBs.

 

VoIPly Pricing and Services

 

Business Pro – $15 per month

  • Unlimited US Calling
  • Free Auto Attendants
  • HD Voice
  • Free Hold Music
  • Voicemail to Email
  • US Based Support
  • 99.99% Uptime

Available Phones

  • Standard Phone: Free
    • 2 Line Keys
    • HD Audio with Speakerphone
    • 3 Way Conference Calling
    • Dual Switch 10/100 Mbps
    • Warranty -1yr
  • Deluxe Phone: $50.00
    • 8 Line Keys and 32 BLF/Speed Dial
    • HD Audio with Speakerphone
    • 4 Way Conference Calling
    • Dual Switch 10/100/1000 Mbps
    • Warranty – 1yr
  • Cordless Phone: $75.00
    • 100ft Range Outdoors, 150ft indoors
    • 20hr Talk Time, 250hr Standby Time
    • HD Audio with Speakerphone and Handset
    • 3 way Conference Calling
    • Gigabit Ethernet and POE Support
    • Warranty – 1 yr
  • Conference Phone: $300.00
    • 4.3 inch (800 x 480) Touch Screen
    • Access to Google Play Store
    • 7 Way Conference Calling
    • Bluetooth for Headsets and Phones
    • HD Speakerphone with 3 Microphones
    • Built in WiFi and Gigabit Ethernet
    • Warranty – 1 yr

 All Features Available:

  • Auto Attendants
  • Ring Groups
  • Dial By Name Directory
  • 911 Emergency Calling
  • Toll Free Numbers
  • Voicemail to Email
  • Announcements
  • Business Hour Rules
  • Extension Dialing
  • Busy Lamp Field
  • Enhanced Music on Hold
  • HD Conference Suites
  • Paging and Intercom
  • International Dialing
  • Click to Call
  • Operator Panel
  • Call Center Queue
  • Call Recording
  • Call Screening
  • Call Detail Records
  • Missed Call Notification
  • Visual Voicemail
  • Email to Fax
  • Video Conferencing
  • Online Meetings
  • Business SMS
  • Developer API

 

Editor’s Bottom Line of VoIPly

 

With headquarters based in Pittsburgh, PA, VoIPLy is dedicated to the mission of providing reliable, simple, and cost effective Unified Communications. With a major focus on the SMB market, VoIPLy offers a very competitive Business plan that rivals some of the largest providers. With such a low entry cost, no contracts or setup fees, and 60 included features, VoIPLy already has a recipe for a compelling offering. However, add in a 30 day money back guarantee, and on top of it free IP phones for your new service, and VoIPLy brings to the table one of the best solutions for any business migrating over to a Hosted PBX.

While the free phones are basic, VoIPLy helps remove some of the initial barrier to entry VoIP, and even allows users to upgrade to more advanced phones. But if phones aren’t all you need, then VoIPLy should have you covered with a massive feature set — including Auto Attendants, Toll Free Numbers, International Dialing, Call Recording, Online Meeting and even Video Conferencing for no extra cost. VoIPLy themselves explain how the provider aims to stay at the forefront of technology and innovation, and that is evident in the inclusion of not only Online Meetings but even a Developer API to build your own unique integrations.

In fact, the inclusion of access to a Developer API helps set VoIPLy apart from other similar providers, aiming towards the SMB side of the market. While a cost effective VoIP solution isn’t very difficult to come by, one that includes as much as VoIPLy does (including IP phones and a Developer API) is fairly unique. For the teams that still need it, Virtual Faxing is included with VoIPLy service as well — which can be a major factor for certain SMBs, depending on the industry.

Support should have you covered as well. VoIPLy offers both 24/7 email and live chat, along with phone support for 8am to 8pm EST. While a relatively new company into the Hosted PBX and VoIP industry, VoIPLy still manages to offer one of the most compelling Business plans for the cost conscious SMB. While not their main audience, VoIPLy does have a strong enough solution for even larger sized teams that need a simple and easy VoIP solution, especially when migrating from a legacy system.

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