The Best Predictive Dialer Software: Expert Guide 2025

Why You Can Trust GetVoIP + Our Research

At GetVoIP, we follow strict editorial guidelines to bring you independently-researched, up-to-date, and unique perspectives on business communications software.This list of predictive dialer providers has been updated regularly for several years now. Every month, we re-test the tools to ensure pricing, features, and quality accuracy. We shopped and signed up with each vendor on this list, validating every data point by directly contacting providers to obtain quotes, sign up for service, and evaluate the quality of provider support teams.

Editorial Note: We may earn a commission from partner links on GetVoIP guides. Commissions do not impact our opinions or evaluations. For a complete list of partners, please click on the advertiser disclosure link above. If there is something you'd like to see on this report or further assessed, please email Reuben Yonatan at ry@getvoip.com.

An Overview Of Top Best Predictive Dialer Providers

This guide offers in-depth reviews of each predictive dialer provider’s pricing and plans, features, ease of use, ideal user base, and potential drawbacks. However, if you're short on time, here's a quick overview of 2025’s best business predictive dialer providers:

How We Evaluated And Tested Predictive Dialers

In addition to conducting hands-on testing, we used the following criteria to evaluate and select the best predictive dialer software:

• Pricing and Plans: We evaluated the overall value of each provider’s available plans, considering included/add-on features, pricing flexibility, and overall platform scalability. We also looked at the maximum number of simultaneous calls allowed, as well as additional outbound calling limitations.
• TCPA Compliance: We examined how providers ensure TCPA compliance via automated DNC compliance, manual one-touch dialing, consumer privacy, etc.
• Included Features: We reviewed the efficacy of key predictive dialer features like list management, lead qualification, call dispositioning, adjustable call pacing, voicemail drop, call scripting, live agent assist, and call monitoring.
• Additional Dialing Modes: We looked for additional outbound dialing modes like preview dialing, progressive dialing, and power dialing.
• Third-Party Integrations and BYOC: We reviewed available APIs and pre-built integrations with popular business communication apps like CRM and helpdesk solutions, UCaaS platforms, marketing tools, etc. We also determined which providers include VoIP phone service in their packages, and which support BYOC support
• Analytics and Reporting: We evaluated the quality of each provider’s reporting and analytics tools, especially live and historical monitoring for KPIs like average talk time, call volume, cost per call, etc. We also looked for agent performance management features and conversation analytics.
• Customer Service and Support: We examined the quality and availability of provider customer support, looking at customer service hours and channels, premium support, and self-service tools like online tutorials and user guides.
• Network Security and Reliability: We reviewed provider uptime SLA, compliance certifications, access controls, network monitoring, and global points of presence. We also evaluated security features like multi-factor authentication, end-to-end encryption, and more.

The Best Predictive Dialer Software

In this section, we’ll explore the top predictive dialer solutions available, highlighting their key features, pricing and plans, what we like about each solution, and areas for improvement.

• Five9
• Nextiva
• RingCentral
• Genesys
• NICE CXone
• DialedIn
• Convoso
• DialerAI

Five9

Choose Five9 If: You’re an enterprise-level business ready to increase your daily outbound call volume and optimize the lead qualification process with a predictive dialer. You need features that make agents more effective and efficient sellers, like in-conversation Agent Assist, performance management, deep CRM integrations, and automated after-call work.

Five9 Dialer combines predictive, progressive, power, and preview dialiners with AI-powered workflow automation. Users can take advantage of agent scripting, voicemail drop, answering machine detection, dynamic local caller ID, automated in-call agent guidance, and AI post-call summaries. Five9’s predictive dialer automatically adjusts the dialing pace, includes vertical and list penetration dialing modes, and lets admins prioritize campaigns. Admins assign specific skills to individual agents or agent groups, ensuring team members work on campaigns they’re qualified for.

What We Like

• TCPA Compliance: Five9 Dialer includes manual touch mode, real-time DNC compliance with list scrubbing, STIR/SHAKEN compliance, and third-party number management service integration. Time zone dialing rules ensure outbound calls are placed during appropriate hours based on the customer’s geographic location.

• Performance Management and In-Call Coaching: Five9 Dialer integrates with CRM systems and internal knowledge bases to provide automated next-best-action suggestions via AI Agent Assist. In addition to live call transcription and call/agent screen recording, Five9 automatically coaches individual agents during active calls. AI Checklist prompts agents to complete specific tasks during live calls, like reading disclosure statements or collecting contact information. Admins can create custom agent scorecards, assign agents relevant training modules according to their scores, and coach agents during active calls.
• Web Callback: Places an automatic callback immediately after website visitors submit a request, connecting live agents only when the prospect is on the line
• Call Summaries: Five9’s AI call summaries dramatically decrease after call work time and simplify the lead qualification process. Summaries are automatically created after calls. Agents can add their own notes or translate, condense, and categorize summarizes.

What Needs Improvement

Because Five9 Dialer is part of an omnichannel contact center and not a standalone predictive dialer, some users may end up paying for features they don’t need. Five9 has a somewhat complicated interface that, combined with Five9’s advanced AI tools, leads to a significant onboarding time. While Five9’s call summaries are helpful, they don’t include suggested next steps or customer sentiment analytics.

Five9 Pricing

All but one of Five9’s plans include predictive dialing. The Core Plan ($119/user/month) includes Five9 Dialer, but lacks Workforce Engagement tools. The quote-based Premium Plan adds basic quality management, while the Optimum plan adds Enterprise QM and workforce management. Only the Ultimate Plan includes AI conversational analytics.

See our Five9 pricing guide for more details.

Nextiva Enterprise

Choose Nextiva If: You’re a medium-sized call center struggling to identify top-tier leads and convert leads into customers. You need a user-friendly predictive dialer solution with flexible pricing, strong campaign and lead list management, dynamic scripting, and high-level customizability.

Nextiva Enterprise is an omnichannel customer experience solution with built-in predictive, quarterback, and progressive dialers plus campaign and lead list management. Users can add first-party and third-party agent skills, assign groups of agents to relevant campaigns, and set a maximum number of automated calls per agent. Admins can reserve a number of agents for inbound calls, customize no answer timeouts, set a maximum number of attempts per contact, and specify how long the system should wait to place the next call. Nextiva’s predictive dialer includes AI-powered automation and agent coaching, plus standard features like answering machine detection, voicemail drop, and dispositioning.

What We Like

• Workflow Automation: Nextiva Enterprise includes in-call coaching, AI Agent Assist, automated call summaries, call notes, and live call transcription
• Flexible Pricing: Nextiva Enterprise users can choose between per agent/month pricing, pay-as-you-go pricing, and concurrent pricing for better cost savings.
• Proactive Outbound Notification: In addition to automating outbound sales calls, Nextiva’s predictive dialer proactively calls customers for appointment reminders, service alerts, and other key updates.
• Lead Management: Nextiva lets admins create filters for lead lists to prioritize specific leads and remove leads that haven’t been contacted after a set amount of time. Nextiva collects leads from multiple channels, shows agents lead history before calls, and analyzes interaction data to identify top-tier leads.

What Needs Improvement

As with Five9 and other providers mentioned here, Nextiva predictive dialing is only available as part of an omnichannel contact center plan–making it too expensive for small or new businesses. Because Nextiva is a digital-first platform, its voice calling capabilities aren’t as robust as other providers on this list, meaning it’s ideal for teams needing a more basic predictive dialer. Finally, there isn’t much information available on the Nextiva website regarding many of its AI-powered features, making it difficult to assess their quality.

Nextiva Pricing

Only Nextiva Enterprise plans include predictive dialers, not Small Business plans. The Enterprise Essential Plan ($129/agent/month) includes predictive dialing, campaign management, and scripting. The mid-tier Professional  Plan ($159/agent/month) adds digital agent supervision, agent screen monitoring, supervisor coaching, and more advanced automation. The Premium Plan ($199/agent/month) adds CX analytics and complete workforce management.

See our Nextiva pricing guide for additional details.

RingCentral CX

Choose RingCentral CX If: You’re a remote/hybrid call center that needs a predictive dialer tool with a complete suite of UCaaS and agent monitoring tools. You train and coach employees mostly via video calling, and use team chat for real-time team communication. You rely on a dialer with advanced call summaries and conversation analytics to identify high-value leads and top performers.

RingCentral CX is an omnichannel contact center solution with a predictive dialer. Dialing features include advanced agent scripting, live call monitoring and coaching, call tagging, dispositioning, lead list scrubbing, and the option to use preview or progressive dialing modes. Like most other providers here, RingCentral also includes AI Agent Assist, call summaries, outbound voice IVAs, and agent forecasting/scheduling tools. Lead management tools show the number of times leads have been contacted, the last date of contact, CRM data, customer contact info, and the current lead state.

What We Like

• RingSense AI: An add-on feature for sales teams that includes AI-powered live coaching, competitor monitoring, automatic CRM syncing, and conversational intelligence.
• Call Summaries: RingCentral has the best call summary feature of any provider here, going far beyond simple dispositioning. Automated summaries include call transcriptions and recordings, key conversation topics, AI coaching history, customer objections, decisions made, and action items. Performance feedback for agents, including agent monologue monitoring and conversational AI insights, is also included.
• Real-Time Analytics: RingCentral comes with built-in live monitoring tools ideal for remote team monitoring. Admins can view current agent status, average talk time, the number of agents on active calls, the number of contacted leads, and more. Supervisors can coach agents in real-time via call whisper, or listen in using call monitoring.

What Needs Improvement

Because RingCentral limits predictive dialers to its contact center solutions, the platform is usually too expensive for new or small businesses. RingCX’s AI coaching features aren’t as strong as competitors, meaning RingCentral isn’t a good fit for teams heavily reliant on automated agent upskilling and training.

RingCentral CX Pricing

The RingCentral predictive dialer is available only to RingEX and Contact Center users.  RingEX ($65/user/month) includes predictive/progressive/preview dialers, customer surveys, agent screen recording, AI summaries, Agent Assist, speech analytics, and WFM management. The RingCentral Contact Center plan, which is quote-based, adds outbound IVAs for voice and digital channels, proactive outreach, keyword tracking, and agent-facing notifications.

See our RingCentral pricing guide for additional details.

Genesys

Choose Genesys If: You’re an enterprise telemarketing or sales firm looking for a predictive dialer offering outbound Intelligent Voice Agents to entirely automate the earlier steps of the cold calling process.

The Genesys Cloud Dialer, a feature of the Cloud CX contact center, is one of the few predictive dialers on this list that offers entirely automated outbound calling via voice IVAs. It also integrates with numerous third-party CRM systems to automatically create and segment lead lists based on specific customer attributes or events. In addition to the predictive mode, Genesys Cloud Dialer supports preview and progressive dialing. Automated lead follow-up reminders, DNC list management, AI call summaries, and Agent Assist are included.

What We Like

• Outbound Voice IVAs: In addition to standard voicemail drop, Genesys leverages outbound intelligent virtual agents to completely automate two-way customer conversations and let agents create outbound IVR call flow and routing paths that voicebots will follow. These voicebots streamline lead qualification process, schedule customer callbacks, or transfer top-tier leads to a live agent.
• Script Design Tools: Users can create, edit, and assign multi-page scripts to specific campaigns. Write and save custom script templates with specific call flows and actions, or save only part of a script to reuse. Genesys knowledge optimization tools create internal and customer-facing knowledge base data from relevant scripts and outbound interaction transcripts.
• Customer Opt-Ins: Genesys sends and manages customers opt-in requests across multiple channels, ensures calls to mobile and landline devices are both TCPA compliant, and scrubs lead lists according to DNC lists.

What Needs Improvement

Although Genesys Cloud Dialer has excellent outbound IVAs and automation tools, its live agent support features are limited compared to competitors. Employee performance management tools are restricted to the most expensive plan, as is agent scheduling/forecasting. While Genesys integrates with third-party CRM and UCaaS solutions, all Genesys plans require users to pay add-on fees to access integration capabilities.

Genesys Pricing

All 3 Genesys Cloud CX contact center plans include predictive dialing and engagement , additional dialing modes, campaign management, interactive recording, and live agent assistance via Agent Copilot. The Cloud CX1 plan ($75/user/month) is a voice-only planwith built-in UCaaS, live call monitoring, text-to-speech, virtual agents, and scripting. The mid-tier CX2 plan ($115/user/month) adds digital channels, knowledge base optimization, agent evaluations, and customer-agent cobrowsing. The top-tier CX3 plan ($155/user/month) adds VoC surveys, forecasting, and advanced employee performance management tools like real-time live coaching and gamification.

See our Genesys pricing guide for more details.

NICE CXone

Choose NICE CXone If: You’re looking for an predictive dialer tool with extensive conversation analytics to understand what customers want, what makes a campaign successful, and areas for improvement. You want to leverage AI insights to identify top-performing agents, upselling/cross-selling opportunities, and to optimize agent schedules to make more outbound calls.

NICE CXone is an omnichannel cloud contact center with agentless and agent-led predictive dialing optimized by best-in-class AI analytics and automation. When dialing, agents can view each lead’s current customer sentiment and experience scores, account value, and recent survey responses. Admins can customize outbound call flows within a drag-and-drop interface, create agent scripts, and integrate knowledge base and CRM data for live agent assist. The NICE predictive dialer also includes skills-based campaign management, built-in TCPA compliance, and lead filters.

What We Like

• Third-Party Integrations: All NICE CXone plans include 140+ third-party integrations, 400+ APIs, making it an ideal choice for teams want to add predictive dialing capabilities to their preferred marketing, workforce management, and CRM software.
• Workforce Management: Leverage 40 intelligent forecasting algorithms to optimize agent schedules, ensuring top closers make more outbound calls during peak sales hours and dates. Manual and automated intraday management is included. NICE also includes live agent assist, knowledge base optimization, and post call summaries to help sales and support teams improve performance.
• Enlighten AI Conversation Analytics: NICE Enlighten AI provides GenAI-powered insights based on contact center data and industry-specific LLMs. Agents and supervisors can ask Enlighten AI, in a ChatGPT format, for specific insights into outbound call volume, agent performance, trends in customer behavior and sentiment, etc.

What Needs Improvement

While NICE CXone is a feature-rich platform, it is expensive compared to other options. Users must pay at least $209/user/month to access outbound IVA voicebots, intelligent GenAI analytic insights, and customer surveys. Small businesses, or any teams prioritizing affordability and ease of use, should consider NICE CXone alternatives.

NICE CXone Pricing

NICE’s predictive dialer is available on 6 CXone Mpower contact center plans, which range in price from $94-$249/user/month. The most affordable plan is restricted to voice calling only, while all others are omnichannel. To access agent voice and screen recording, quality management, agent coaching, and live monitoring, businesses should choose the Essential Suite ($135/agent/month.) Teams that also need agent forecasting/scheduling tools, agent time utilization insights, and customer surveys should choose the Complete Suite ($209/agent/month.) Only enterprises needing GenAI insights and proactive outreach with two-way conversation automation should choose the Ultimate Suite ($249/user/month.)

See our NICE CXone pricing guide for additional details.

DialedIn

Choose DialedIn If: You’re a small, mostly in-house telemarketing firm with a high agent turnover rate. You need an affordable predictive dialer to automate routine agent tasks, preventing agent burnout and increasing agent retention. You also need a dialer with built-in gamification and coaching tools to keep agents engaged.

DialedIn is a call center software with a built-in predictive dialer including campaign management, DNC compliance, call recording, live reporting, detection technology, and a visual script builder. Preview, power, and progressive dialing modes are also included.

It is designed to optimize outbound calling efficiency by intelligently predicting agent availability and reducing wait times between calls. Its detection technology helps filter out voicemails, busy signals, and disconnected numbers, ensuring that agents spend more time speaking with live prospects.

What We Like

• Trainee Mode and Gamification: Increase agent engagement via gamification with a top-10 leaderboard, visual dashboards, and real-time updates. Use Trainee Mode for live call monitoring, screen sharing, and call recording.
• Skills-based Routing: The voicemail drop feature uses skills-based routing to connect leads that requested to be transferred to a live agent to the best available team member.
• Lead Management: Create and upload existing lead lists, review lead call history, access predefined fields or customize your own

What Needs Improvement

DialedIn has the most basic feature set of any predictive dialer on this list. For small call centers, this may be an asset, but it’s not a good solution for growth-focused telemarketing firms. Additionally, much of the information on the DialedIn website has not been updated in years, making it difficult to evaluate the true quality of the product. There is no online customer knowledge base, and details on features are extremely limited.

DialedIn Pricing

DialedIn offers 4 plans from $25-$79/user/month with an annual commitment and $35-$99/user/month with month-to-month billing. Plans for 5-200+ agents are available. All plans include the same features, the only thing that changes is the maximum number of agents.

The DialedIn pricing page has additional details.

Convoso

Choose Convoso If: You’re an outbound-only call center that mainly collects new leads via automated voice IVAs, voicemail drop, and pre-recorded messages. Understaffing is an issue for you, so you need to rely on automated progressive dialer features to qualify leads. Due to your reliance on automated tools, you also need a platform with excellent compliance tools.

Convoso is a call center dialing software with predictive, power, preview, and progressive dialing modes. It offers dynamic scripting, personalized voicemail drop,  intelligent lead management, automated voice and digital follow-up, and outbound voice IVAs.

Real-time analytics let supervisors and agents view the current number of active calls, the number of available agents, the number of inbound and outbound callers waiting to be connected to a live agent, and more. inbound call queue. Admins can view hourly call drop rates, revenue, agent wait time, and contact rates.

What We Like

• Compliance Features: Click-to-dial compliance that requires agents to manually touch a button to  initiate an outbound call, TCPA compliance, RND lookup, and by-state TCPA regulation tracking
• Caller ID Reputation Management: In addition to giving your predictive dialer a local presence  number, Convoso’s ClearCallerID manages your numbers reputation to look for TCPA complaints against you and shows if and when your number has been blocked or flagged. Flagged/blocked numbers are automatically removed from your account.
• Smart Voicemail Drop: Personalizes voicemail messages and determines the ideal time to drop pre-recorded messages to top leads

What Needs Improvement

Convoso’s lack of transparent pricing makes it difficult to estimate its overall value for money. Unlike most of the other providers on this list, Convoso has limited inbound call center features. This means it’s not a good fit for blended call centers or customer support teams with a high daily call volume.

Convoso Pricing

Convoso’s pricing is not listed publicly. Contact them directly to obtain a quote.

DialerAI

Choose DialerAI If: You need a standalone predictive dialer software that grows alongside your business, offering scalability regarding the maximum number of agents, simultaneous outbound calls, tenants, and daily outbound calls and text messages. It’s also a good fit for call centers that want to bring their own VoIP provider and want to avoid long-term provider contracts.

DialerAI is a predictive dialer platform including voicemail detection, text to speech, DNC compliance, outbound call scheduling, automatic redials, and dynamic caller ID. DialerAI supports multiple UI languages, white labeling, multi-tenancy, and BYO VoIP provider. Its simple, user-friendly interface and voicemail drop features make it popular with political campaigns and debt collection companies.

What We Like

• Voice Broadcasting: DialerAI includes voicemail drop and outbound voice broadcasting tools with one-touch transfers to live agents, customer callbacks, and lead list integration
• Phone Surveys: Users can send out multiple types of phone surveys, customize multi-level outbound IVR, and collect speech or touch tone customer responses. Review real-time survey reports, monitor the number of sent vs completed surveys, and more.
• Campaign Management: Create and manage multiple simultaneous campaigns, view campaign progress, see the current number of live agents working on each campaign

What Needs Improvement

DialerAI’s biggest drawback is that all plans include a daily outbound call limit–and place limits on the number of simultaneous calls. Additionally, the two most affordable DialerAI plans only allow for one tenant per account, forcing businesses needing multi-tenant systems to purchase expensive plans from $899/month. Finally, the most affordable DialerAI plans do not include inbound calling, making it far more difficult for interested leads to understand how to contact your business.

DialerAI Pricing

All 5 DialerAI plans include almost the same features, but offer scalable amounts of users, ports, tenants (maximum number of simultaneous calls) and daily outbound call/SMS limits. Pricing starts at $299/month for 5 agents, 25 ports,10,000 daily calls/texts, and 1 tenant. The top-tier plan, priced at $2250/month for 100 agents, 1,000 ports, 40 tenants, and 500,000 daily calls/texts. White labeling, custom domains, and APIs are restricted to the top 3 plans.

What Is a Predictive Dialer?

A predictive dialer is an algorithm-based automatic dialer mode that places simultaneous outbound calls to lead list phone numbers while the agent is finishing up their current phone call–transferring agents to live prospects only.

Predictive dialers eliminate the process of manually dialing numbers and automatically filter out voicemail boxes, disconnected or busy phone lines, and unanswered phone calls. They dial multiple phone numbers simultaneously, but only transfer calls to agents when a live prospect is on the other line and ready to speak with a representative.

Predictive dialers speed up lead list scrubbing and penetration, increase outbound call volumes, and free up live agents. They also help contact centers increase conversion rates without overburdening agents.

Predictive dialers are only one type of autodialer. Other auto dialing modes include progressive, preview, power, and TCPA safe dialer.

How Does a Predictive Dialer Work?

A predictive dialer works by developing and continually improving a call pacing algorithm, a calculation that automatically adjusts outbound dialing speed and the number of simultaneous outbound calls.

The pacing algorithm is also adaptive, meaning it will adjust automatically based on the number of agents available.

In addition to automatic algorithm adjustments, admins (and sometimes agents) can manually adjust the outbound dialing speed.

Manual adjustments, especially slowing the pacing ratio, can reduce agent burnout and ensure contact center agents are compliant with TCPA (Telephone Consumer Protection Act) regulations.

Three main factors impact the performance and efficiency of predictive dialers:

• Call Abandonment Rate: Predictive dialers are designed to minimize call center abandonment rates and reduce agent idle time. As call abandonment rates rise, predictive dialers automatically slow the call pace
• Campaign management and call center size: Predictive dialers perform best with large campaigns and plenty of statistical data, as they leverage machine learning to continually improve over time
• Agent statistics: Predictive dialing software uses significant real-time agent and call center data to optimize the campaign management process and improve call pacing. Current agent status (user presence) and KPIs like  average call duration, ACW time, and real-time inbound: outbound call ratios are especially influential.

Predictive Dialer Key Features

Whether you opt for an on-site or cloud-based predictive dialer system, look for top predictive dialer features and functionality like:

• List Management And Lead Filtering: Lets admins create, monitor, update, tag/label, and work through multiple call lists at the same time, adding a unique workflow to each (add automated SMS messages, enable outbound IVR, provide automated customer callbacks, etc.)
• Call Disposition Codes: Allows agents to select one of several preset “codes” based on the customer’s response or call outcome, speeding up after-call work
• Adjustable Pacing: Admins can manually adjust the dialing rate to reduce agent workload, or switch up the number of simultaneous calls
• CRM Integration: Uses CTI screen pops to automatically display relevant Customer Relationship Management (CRM) data on agent screens during active calls–no app switching required
• Answering Machine Detection: Determines if an outbound dialer is being transferred to a voicemail box or a live person
• DNC Management: Automatically filters out lead lists and customer phone numbers that are registered with the Do Not Call database
• Local Presence: Includes local virtual phone numbers that create a local presence in the areas where your target markets live
• Agent Assist and Call Scripts: Searchable/automatic call script database with automated agent assistance pulled from the integrated internal knowledge base data
• Voice Broadcasts: Automatically send mass pre-recorded messages to all the numbers on a campaign list (also called voicemail drop)
• Call Monitoring: Call monitoring lets managers listen in on real-time calls, speak to the agent via call whisper, or use call barge to take over calls
• Call Recording: Records and often transcribes inbound calls and outbound calls, allows admins to set customizable call recording rules and retention periods
• Call Metrics and Analytics: Real-time/historical analytics with template-based and custom call center KPIs offer insight into customer behavior, agent productivity, peak call times, agent performance, etc.

Benefits of Predictive Dialers

Below, we’ll examine the top predictive dialer benefits.

• Lower Operating Costs: Significantly decrease call center operating costs by eliminating the need to hire additional sales agents, lowers the average cost per contact, shortens Average Handle Time (AHT)
• Increased Sales and Productivity: On average, sales reps only spend about 28% of their time actually selling. Predictive dialers automate time wasters like manual dialing and post-call data entry for outbound campaigns
• Decreased Agent Turnover: Eliminates tedious work tasks like manually dialing numbers, filtering out busy signals and unanswered calls, uses automated CRM CTI screen pops and in-call Agent Assist, automates follow-ups and post-call work
• Improved Lead List Management: Streamlines call center management and increases contact rates by ensuring quality leads are followed up with, tracked, and updated
• Scalability and Flexibility: Tiered, pay-as-you-go pricing models ensure call centers only pay for the features they need–never the ones they don’t
• Automated TCPA (Telephone Consumer Protection Act) and Regulatory Compliance: Automatically updates Do Not Call Lists, and regularly updates and maintains TCPA compliance documentation for your phone system

Predictive Dialer Software Use Cases

Predictive dialers can greatly increase call center efficiency, but they aren’t a perfect fit for every situation. Here are some popular use cases for predictive dialers.

• Software/IT: Predictive dialers let companies reach a large number of contacts in a short amount of time–especially ideal for proactive customer support and outreach, product update notifications, contract renewal, and data breach management/notification
• Sales: Predictive dialers only connect agents with live calls, enabling sales teams to more easily upsell, cross-sell, and confirm/update customer contact information without wasting time leaving voicemail messages
• Political Campaigns/Nonprofits: Predictive dialers make multiple calls at once and use voicemail drop, ideal for collecting donations, providing polling and election information, playing pre-recorded candidate statements or other information, sending out event invitations, and making thank you/follow-up calls
• Marketing Research: Predictive dialers help marketing research teams administer customer experience surveys and collect feedback across multiple customer journey touchpoints
• Healthcare: HIPAA-compliant predictive dialers assist healthcare teams with appointment reminders, follow-up scheduling, insurance processing, medication updates and reminders, and patient information collection and verification
• Debt Collection: Predictive dialers help debt collection agents reach as many debtors as possible without getting burned out by answering machines

Limitations of Predictive Dialer Software

Though predictive dialer software can greatly increase daily call output volume, average talk time, and sales revenue, potential limitations include:

• Lack of contact information: Predictive dialers do not give live agents the opportunity to review caller history/CRM data before speaking with a lead, which can lead to a lack of personalized, skill-based customer service
• Answering machine detection isn’t always perfect: Software may incorrectly detect a voicemail box and disconnect a call with a live person. The quality of the detection is dependent on the provider
• Lack of agent control: Predictive dialers do not give agents as much control as other dialers. For example, agents cannot choose whether to accept a call as they are automatically connected
• Large data set required: Predictive dialers base their algorithms on call center data such as abandon rates and AHT. Smaller call centers may not have enough data for a precise algorithm
• Calls are placed before agents become available: While this is also a strength of predictive dialers, if too many calls are placed before agents become available, contacts will hear a long silence before an agent is connected, and they may abandon the call

How to Choose an Auto Dialer Software

To choose the best predictive dialer for your needs, use the following process:

1. Consider your business needs
2. Ensure customer relationship management compatibility
3. Make sure to get the best value within budget
4. Request a demo or sign up for a free trial

Step 1: Consider Your Business Needs

Each business is unique when it comes to short and long-term goals, customer demographics, and how team members communicate. No dialing solution will be a perfect fit for every company, but thankfully, there are many options.

To find the best fit for your company, some things to consider are your daily call volume, whether agents need to preview contact information before speaking with customers and which predictive dialer features are the most important to your business. It's also important to know who your ideal customers are and how you can best cater to them. For example, some auto dialers are better for providing personalized service, while others allow agents to reach as many contacts as possible.

Step 2: Ensure Customer Relationship Management Compatibility

All auto dialers are made to work with CRMs, as this is how your auto dialer will know which numbers to dial. Most auto dialers also display essential information such as contact details and purchase history to agents either during or before an active call.

If you already use a CRM like Salesforce, Zendesk, or Hubspot, make sure the auto dialer is compatible with the platform you use to avoid having to train employees on a new system. Check that any VoIP hardware you use, such as desk phones and headsets, is compatible with the auto dialer.

Step 3: Get the Best Value Within Budget

While it’s vital to keep to your budget, keep in mind that many providers in the same price range differ regarding available features, security standards, and network reliability.

Similarly, cheaper plans may end up being expensive if you have to pay extra for auto dialing capabilities. If using a full service CCaaS solution, it’s generally cheaper to upgrade to a higher tier that includes auto dialing than to purchase the tool a la carte.

Look for a provider and pricing tier that includes all your must-have features while minimizing unnecessary extras.

Step 4: Request a demo or sign up for a free trial

Once you have narrowed down your top choices, use the provider’s free trial and demos to evaluate ease of use and ensure the platform meets your business needs. Free trials let agents learn the software and give their feedback.

• Free trial: Have your agents test the interface and see how easy it is for them to make pacing adjustments, accept calls, etc. Have supervisors and admins generate analytics reports and experiment with algorithm modifications. Collect employee feedback.
• Video tutorials and demos: Although there is nothing like using a product in real-life situations, you can get a general sense of platform usability by watching tutorials or during a provider demo. Watch several videos if possible, and pay special attention to the dashboard and admin screen.

2025 And Beyond Trends of Auto Dialers

The predictive dialer software market was valued at 3.20 billion in 2024 and is expected to grow at a CAGR of 42.3% from 2025 to 2030.[*]  Advancements in AI and cloud telephony will undoubtedly have a large impact on auto dialers, strengthening their ability to improve business performance and productivity and resulting in higher adoption rates.

Here are a few trends to look out for when it comes to auto dialers:

• Smart Skills-Based Routing: Auto dialers can leverage AI to automatically guide customers to the best agent based on predefined skills such as product knowledge and language adeptness.
• Real-time transcription: Call transcription is a critical tool for reviewing escalated calls and training new agents. When managers have the ability to see what is happening on a call in real-time it enables them to intervene before it’s too late. As voice recognition and NLP continue to improve, call transcription will become more precise and accurate.
• Generative AI: Advancements in generative AI are having a huge impact on contact center software. Auto dialers are already starting to leverage generative AI to analyze large data sets, such as transcripts and call data, and use this data to generate summaries, coach agents through calls, predict staffing needs, and more.
• Greater Regulation on Consent: Consent is an important issue when it comes to auto dialers. As auto dialers become more efficient, there will likely be more inquiries into how consent is gained, kept, and handled. Businesses and CCaaS providers will have to implement clear and strong consent management procedures.
• AI-driven Lead Conversion: Conversational AI can be used to help callers process simple tasks and provide better lead qualification so that live agents only deal with the leads that are most likely to convert.

Implementing auto dialer software is a great way to ensure your contact center is future-proofed and equipped to handle the changing expectations of modern customers.

FAQs

Below, we’ve answered the top predictive dialer FAQs.