Vendor
Rank
Five9
#1
Genesys
#2
NICE inContact
#3
Aspect
#4
ChaseData
#5
Convoso
#6
dialerAI
#7
User Reviews
4.4
Read Reviews
4.3
Read Reviews
4.2
Read Reviews
0
No Reviews
4.9
Read Reviews
4.8
Read Reviews
5.0
Read Reviews
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Provider Overview
Monthly Costs RangeRequires Quote3 tiers, ranging from $69.99 - $129.99Requires QuoteRequires QuoteSmall Business $89, Professional $139, Enterprise $169Requires Quote10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo
Requires Contract
No
No
No
Yes
No
No
No
Types of Call Center Solutions OfferedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedOutbound
Customizable Plans
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Setup Fee
Yes
Fees Vary
Yes
Varies By Plan
No
Free Setup
Yes
No
No
No
Number Port Fee
Yes
Yes
Yes
Yes
No
No
No
International Calling Options
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Money Back Guarantee
No
N/A
No
N/A
No
N/A
Yes
Yes
Free Trial
Yes
Free Trial
No
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Available Features
Call Recording
Yes
Yes
Yes
Yes
Yes
Yes
No
Callback Options
Yes
Yes
Yes
Yes
No
Yes
Yes
Campaign Specific Caller ID
Yes
Yes
No
Yes
Yes
Yes
Yes
Cloud APIs
Yes
Yes
Yes
Yes
Yes
Yes
Yes
CRM Integrations
Yes
Yes
Yes
Yes
Yes
Yes
No
Customizable Dashboards
Yes
Yes
Yes
Yes
Yes
Yes
No
Data Reporting
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Dialer List Management
Yes
Yes
Yes
Yes
Yes
Yes
Yes
DNC Compliant
Yes
Yes
Yes
Yes
Yes
Yes
Yes
FCC Compliant
Yes
Yes
Yes
Yes
Yes
Yes
No
FTC Compliant
Yes
Yes
Yes
Yes
Yes
Yes
No
Location Specific Caller ID
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Preview Dialer
Yes
Yes
Yes
Yes
Yes
Yes
No
Power Dialer
Yes
No
Yes
Yes
Yes
Yes
Yes
Reporting & Analytics
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Script Design Options
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Smart Retry
No
No
No
Yes
Yes
Yes
Yes
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Network
Number of Data CentersUnder 1044N/AN/A30N/A
Fully Redundant Network
Yes
Yes
Yes
2 in the US, 2 in Europe
Yes
2 in the US
Yes
Yes
No
N/A
Service Level Agreement
Yes
Yes
Yes
Yes
Yes
Yes
No
N/A
Uptime Guarantee
Yes
Yes
99.99%
Yes
99.99%
Yes
99.99%
Yes
99.99%
Yes
99.99%
No
N/A
Realtime System Status Monitoring
No
Yes
Yes
No
No
No
No
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Customer Support & Service
Hours of Operation24/7/36524/7/36524/7 emergency care, 12p-5p standard customer care. Care plus increases to 24/7 customer care, plus a dedicated rep24/7/3658am to 6pm ESTMon to Fri: 5am to 6pm PST, Sat to Sun: 6am to 5pm PSTMon to Fri - 9am to 7pm Sat: 9am to 7pm Sunday: Closed
Telephone Support
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Instant Chat
Yes
No
Yes
Yes
Yes
No
No
FAQs Section
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Online Ticket Submissions
Yes
Yes
No
Yes
Yes
Yes
Yes
In Person Training
Yes
Yes
Yes
Yes
No
No
Yes
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Requires Quote
4.4
Read Reviews
Get Quote
3 tiers, ranging from $69.99 - $129.99
4.3
Read Reviews
Get Quote
Requires Quote
4.2
Read Reviews
Get Quote
Requires Quote
0
Read Reviews
Get Quote
Small Business $89, Professional $139, Enterprise $169
4.9
Read Reviews
Get Quote
Requires Quote
4.8
Read Reviews
Get Quote
10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo
5.0
Read Reviews
Get Quote

Predictive Dialer Software Reviews from Users:

  • Overall, I like the Genesys products...

    Overall, I like the Genesys products and service. I do think it’s a bit expensive to license users which...

    - danielle c.
    More Reviews
  • It is the worst call center VOIP...

    It is the worst call center VOIP application I have ever used. It never works as intended, support gives...

    - LUIS P.
    More Reviews
  • sorry for the second submit, closed out...

    sorry for the second submit, closed out before i could get a screen cap.
    overall, i like genesys service...

    - danielle c.
    More Reviews

What to Look for in Predictive Dialer Software Providers

While all predictive dialer software aims to accomplish the same goal, every solution includes different features. When searching for a predictive dialer product, these are some of the best functions that your business will want to be on the lookout for.

1. Support For Major Phone Providers and ACD

Call centers need automatic call distributors to stay competitive. These tools direct calls to the agents and keep the ball rolling.

Your business should ensure that the predictive dialer software chosen will integrate well with existing business VoIP solutions. It should also work with your ACD systems to provide the best possible service and avoid any configuration issues.

2. Regulatory Compliance

Outbound call centers must follow specific regulatory compliance. This includes compliance with the national Do Not Call Registry.

Your predictive dialer software must comply with these regulations to avoid potentially calling the wrong number. With built-in compliance, your agents no longer have to worry about calling the wrong number, as the system will weed out numbers automatically.

3. Local Numbers

To offer your callers with the best experience possible, your predictive dialer solution should include support for local numbers.

This enables your call center to dial out to clients with a familiar number, increasing the chance of a call connecting with a lead.

4. Pacing Algorithm Adjustability

Predictive dialers utilize “pacing algorithms” to best determine how quickly to dial new calls by estimating agent availability at any given time.

With the ability to adjust the pacing algorithm, your business can gain a stronger grasp on how effective and efficient your predictive dialer software will be.

5. List Management Capabilities

Predictive Dialers should have the ability to effectively track manage campaign lists. This allows you to prioritize hot leads while shelving colder leads.

Sometimes your call center might even need to redial a specific lead and this can be done through campaign list management.

Important Predictive Dialer Features to Consider

When searching for a predictive dialer solution, these are some of the key features that your business should be on the lookout for. Not every single business will need every one of these features but a complete solution needs more than simply standard calling functionality.

1. Answering machine detection

While this may seem like a standard, it’s possible to find predictive dialers without answering machine detection. Since dialers are routinely calling numbers one after the other during the day when people aren’t home, it’s possible to connect to an answering machine.

To prevent this waste of time, some predictive dialer solutions can determine when they receive an answering machine, hang up, then dial a new number.

2. Disposition Codes

Disposition codes allow agents to label the status or outcome of calls with a quick note. These could include “busy signal,” “disconnected,” “call transferred,” “answering machine,” or other labels.

They allow managers to quickly glance through a list of calls made that day to see the day’s progress and the outcome of all calls.

3. CRM and WFO integration

Both customer relationship management and workforce optimization tools are important to any call center. By integrating your predictive dialer into these two solutions, your business gains even deeper insight into every call.

Your call center will also maximize agent efficiency through the combination of WFO and predictive dialing.

4. SMS and email integrations

Phone calls are still an incredibly important aspect of any call or contact center. However, they’re not the only contact method used by customers.

SMS and email are quickly becoming popular channels for clients to communicate with a business. Integration with these channels would allow agents to send follow up messages, or even automatically generated responses when a phone call ends.

5. Time Zone Restrictions

Not everyone lives in the same time zone and calling at the wrong time can make or break a sale. With time zone restrictions, your predictive dialer solution will only place calls in certain time zones at certain times.

This helps improve overall connection rates and call center performance.

6. Adjustable Scripts

If your business is utilizing a predictive dialer without agents, then it will be crucial for the predictive dialer to support adjustable scripts. Not every single call will be the same. Using the same script for different regions, different products, or different demographics just doesn’t cut it.

With the ability to customize and adjust scripts, your business can ensure each call leads to a closed deal.

7. Smart Retry

Phone calls are dropped and disconnected accidentally all the time. With a smart retry function, your predictive dialer solution will be able to automatically redial the number as soon as a call is lost.

This frees up the agent from having to call back or asking the client to provide a call back number. It also helps save crucial time when a dropped call does occur.

8. Call-back features

Calls won’t always go smoothly and sometimes they can accidentally end prematurely. With call-back features included in a predictive dialer system, your agents can automatically be reconnected when a call drops. They’ll never have to interrupt the flow of calls or even dial the number themselves.

How to Choose Predictive Dialing Software

It’s easy to be persuaded by a feature list or a great price. However, searching for the cheapest solution can land your business in a contract with a solution missing critical functionality. Buying based on the biggest feature list can have your business paying extra for features that aren’t even going to be used.

To find the best predictive dialer solution for your business, you have to find a solution offering the features you need at a low price.

With the wrong solution used improperly, agents might be entering calls blind without any context. On top of that, there’s increased consumer backlash against the use of predictive dialers.

However, they’re a powerful solution that, when used correctly, offer a massive efficiency boost to any outbound call center. Check out our comparison of on-demand versus subscription-based dialers to find the pricing structure best for your business.

Use our QuoteMatch™ tool to get started with call center software.

Instantly compare bottom line quotes from award-winning providers.

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