Best Predictive Dialer Software & Solutions of 2022

Predictive dialer software simplifies and speeds up the outbound call process by using a pacing algorithm to eliminate downtime from manual dialing, disconnected numbers, and after-call work. Optimize available call center agents, take the pain out of cold calling, and increase talk time thanks to the benefits of predictive dialers. Discover key features, use cases, top providers, and more here.

Vendor
User Reviews
4.3
38 Reviews
4.2
53 Reviews
4.3
57 Reviews
2.4
2 Reviews
4.8
18 Reviews
5.0
3 Reviews
More Details Get Quote Get Quote Get Quote Get Quote Get Quote Get Quote
Provider Overview
Monthly Costs RangeRequires Quote3 tiers, ranging from $69.99 - $129.99Requires QuoteSmall Business $89, Professional $139, Enterprise $169Requires Quote10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo
Requires Contract
No
No
No
No
No
No
Types of Call Center Solutions OfferedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedOutbound
Customizable Plans
Yes
Yes
Yes
Yes
Yes
Yes
Setup Fee
Yes
Fees Vary
Yes
Varies By Plan
No
Free Setup
No
No
No
Number Port Fee
Yes
Yes
Yes
No
No
No
International Calling Options
Yes
Yes
Yes
Yes
Yes
Yes
Money Back Guarantee
No
N/A
No
N/A
No
N/A
Yes
Free Trial
Yes
Free Trial
No
More Details Get Quote Get Quote Get Quote Get Quote Get Quote Get Quote
Available Features
Call Recording
Yes
Yes
Yes
Yes
Yes
No
Callback Options
Yes
Yes
Yes
No
Yes
Yes
Campaign Specific Caller ID
Yes
Yes
No
Yes
Yes
Yes
Cloud APIs
Yes
Yes
Yes
Yes
Yes
Yes
CRM Integrations
Yes
Yes
Yes
Yes
Yes
No
Customizable Dashboards
Yes
Yes
Yes
Yes
Yes
No
Data Reporting
Yes
Yes
Yes
Yes
Yes
Yes
Dialer List Management
Yes
Yes
Yes
Yes
Yes
Yes
DNC Compliant
Yes
Yes
Yes
Yes
Yes
Yes
FCC Compliant
Yes
Yes
Yes
Yes
Yes
No
FTC Compliant
Yes
Yes
Yes
Yes
Yes
No
Location Specific Caller ID
Yes
Yes
Yes
Yes
Yes
Yes
Preview Dialer
Yes
Yes
Yes
Yes
Yes
No
Power Dialer
Yes
No
Yes
Yes
Yes
Yes
Reporting & Analytics
Yes
Yes
Yes
Yes
Yes
Yes
Script Design Options
Yes
Yes
Yes
Yes
Yes
Yes
Smart Retry
No
No
No
Yes
Yes
Yes
More Details Get Quote Get Quote Get Quote Get Quote Get Quote Get Quote
Network
Number of Data CentersUnder 1044N/A30N/A
Fully Redundant Network
Yes
Yes
Yes
2 in the US, 2 in Europe
Yes
Yes
No
N/A
Service Level Agreement
Yes
Yes
Yes
Yes
Yes
No
N/A
Uptime Guarantee
Yes
Yes
99.99%
Yes
99.99%
Yes
99.99%
Yes
99.99%
No
N/A
Realtime System Status Monitoring
No
Yes
Yes
No
No
No
More Details Get Quote Get Quote Get Quote Get Quote Get Quote Get Quote
Customer Support & Service
Hours of Operation24/7/36524/7/36524/7 emergency care, 12p-5p standard customer care. Care plus increases to 24/7 customer care, plus a dedicated rep8am to 6pm ESTMon to Fri: 5am to 6pm PST, Sat to Sun: 6am to 5pm PSTMon to Fri - 9am to 7pm Sat: 9am to 7pm Sunday: Closed
Telephone Support
Yes
Yes
Yes
Yes
Yes
Yes
Instant Chat
Yes
No
Yes
Yes
No
No
FAQs Section
Yes
Yes
Yes
Yes
Yes
Yes
Online Ticket Submissions
Yes
Yes
No
Yes
Yes
Yes
In Person Training
Yes
Yes
Yes
No
No
Yes
More Details Get Quote Get Quote Get Quote Get Quote Get Quote Get Quote
Five9
4.3
    Genesys
    4.2
      NICE CXone
      4.3
        ChaseData
        2.4
          Convoso
          4.8
            dialerAI
            5.0

              Predictive Dialer Software Reviews from Users:

              • Bridget A.
                September 19, 2022
                5.0
                Convoso is user friendly and has great customer service. Easy platform to work off of to streamline my business! Perfect for lead management by allowing me...
              • James M.
                September 19, 2022
                5.0
                Excellent Service Thaddius and Edward are 2 of the most attentive professionals in the biz. They helped us register our numbers, create a call-call...
              • Diego C.'s review for Convoso
                Diego C.
                September 02, 2022
                4.7
                Convoso has been a great partner to our business. The software has allowed us to manage our call center 100% remotely. The software lacks...
              • Matt Z.'s review for Convoso
                Matt Z.
                August 28, 2022
                4.4
                I enjoy the layout and it is easy to navigate as an administrator. Reporting is also easy to use and customize. Not all 5 stars due to some issues with the...
              A predictive dialer uses a pacing algorithm to make the next automatic outbound call during the wrap-up phase of the agent’s previous call, transferring agents to live leads only and eliminating the downtime of manual dialing and waiting for callers to answer.
              The difference between predictive and progressive dialers is that predictive dialers do not display any information about a lead before connecting them to a live agent (though lead data can be reviewed enduring an active call) while progressive dialers do show agents key lead information and interaction history before connecting them to a live lead, but only for a preset amount of time.
              Predictive dialers vary in cost depending on whether you choose an on-premises phone system or cloud-based hosted predictive dialer software. Premises-based predictive dialer business phone systems, including the necessary equipment, can easily cost up to $60,000 for 25 seats, whereas cloud-based predictive dialers cost an average of $20-200+ per agent, per month.
              There are four types of auto dialers: - Predictive - Progressive - Power - Preview
              While predictive dialers are not illegal, the FCC’s TCPA Compliance Act has set several regulations and limitations to prevent misuse, including: - Anyone on the Do Not Call registry may not be contacted via predictive dialers - No healthcare or emergency service providers may be contacted via predictive dialers - Predictive dialers cannot call cell phone telephone numbers without the number owner’s prior written consent - If agents don’t speak to the lead within two seconds after the lead picks up, that call must be categorized as “abandoned” - When predictive dialer calls are marked as abandoned, agents can only play outbound pre-recorded messages, not engage in two-way conversations with leads As TCPA and other auto dialer regulations vary from state to state, check your local laws to ensure compliance.

              Use our QuoteMatch to get started with call center software.

              Bottom line quotes from top-winning providers.

              “GetVoIP’s comparison guides made it easy to summarize services and make an informed and cost-effective decision.”

              user
              Richard J.
              Founder & CEO, Fanology Social
              How many employees do you have?
              Lines
              What features do you need?
              Features
              Who should we send the information to?
              Your first and last name
              Your company name
              What is your phone number?
              100% Privacy. We'll Never Spam You!
              Almost done!
              Where should we send your quotes?
              Next
              or press ENTER