Features
Reviews
More Details
  • Offers 5 different customizable dialing modes
  • Automatically screens out unanswered calls and hang-ups
  • Calculates the number of calls to dial based on real-time data
  • Automatically leaves voicemails
4.3
39 Reviews
Get Quote
  • Algorithm-based and AI Automatic Power Dialer
  • Real-time Agent and Call Center Data
  • Automatically Adjusts Dialer pacing based on trends
  • List Management, Lead Filtering, Call Disposition Codes
4.6
3179 Reviews
Get Quote
  • Automatically calculates how long it takes agents to become available
  • Option to randomize the contact list records for a steadier contact rate
  • Persistent connection with Polycom and WebRTC phones
  • Users control max calls per agent, answering machine detection, etc.
4.2
53 Reviews
  • Simultaneously dials multiple calls per agent
  • Uses an algorithm to predict outbound agent availability
  • Constantly monitors connect rates, average talk time, etc.
  • Option to enable preview dialing
4.3
57 Reviews
  • Connected calls are routed to the nearest open agent
  • Automatically filters out busy signals and disconnects
  • Ability to send pre-recorded messages or faxes before connecting calls
  • Users control what number is displayed on caller ID
2.4
2 Reviews
  • Smart caller ID reputation management
  • User-friendly open API for endless integration opinions
  • Real-time customizable dashboards and reporting
  • StateTracker tool supports compliance with Mini-TCPA laws
4.6
51 Reviews
  • Dial rate adapts automatically to the number of agents
  • Outbound IVR with pre-recorded or synthesized voices
  • Send voice or SMS messages with interactive responses
  • Voicemail detection and phone surveys
5.0
3 Reviews
Five9
4.3
  • Offers 5 different customizable dialing modes
  • Automatically screens out unanswered calls and hang-ups
  • Calculates the number of calls to dial based on real-time data
  • Automatically leaves voicemails
Nextiva
4.6
  • Algorithm-based and AI Automatic Power Dialer
  • Real-time Agent and Call Center Data
  • Automatically Adjusts Dialer pacing based on trends
  • List Management, Lead Filtering, Call Disposition Codes
Genesys
4.2
  • Automatically calculates how long it takes agents to become available
  • Option to randomize the contact list records for a steadier contact rate
  • Persistent connection with Polycom and WebRTC phones
  • Users control max calls per agent, answering machine detection, etc.
NICE CXone
4.3
  • Simultaneously dials multiple calls per agent
  • Uses an algorithm to predict outbound agent availability
  • Constantly monitors connect rates, average talk time, etc.
  • Option to enable preview dialing
DialedIn
2.4
  • Connected calls are routed to the nearest open agent
  • Automatically filters out busy signals and disconnects
  • Ability to send pre-recorded messages or faxes before connecting calls
  • Users control what number is displayed on caller ID
Convoso
4.6
  • Smart caller ID reputation management
  • User-friendly open API for endless integration opinions
  • Real-time customizable dashboards and reporting
  • StateTracker tool supports compliance with Mini-TCPA laws
dialerAI
5.0
  • Dial rate adapts automatically to the number of agents
  • Outbound IVR with pre-recorded or synthesized voices
  • Send voice or SMS messages with interactive responses
  • Voicemail detection and phone surveys
A predictive dialer uses a pacing algorithm to make the next automatic outbound call during the wrap-up phase of the agent’s previous call, transferring agents to live leads only and eliminating the downtime of manual dialing and waiting for callers to answer.
The difference between predictive and progressive dialers is that predictive dialers do not display any information about a lead before connecting them to a live agent (though lead data can be reviewed enduring an active call) while progressive dialers do show agents key lead information and interaction history before connecting them to a live lead, but only for a preset amount of time.
Predictive dialers vary in cost depending on whether you choose an on-premises phone system or cloud-based hosted predictive dialer software. Premises-based predictive dialer business phone systems, including the necessary equipment, can easily cost up to $60,000 for 25 seats, whereas cloud-based predictive dialers cost an average of $20-200+ per agent, per month.
There are four types of auto dialers: - Predictive - Progressive - Power - Preview
While predictive dialers are not illegal, the FCC’s TCPA Compliance Act has set several regulations and limitations to prevent misuse, including: - Anyone on the Do Not Call registry may not be contacted via predictive dialers - No healthcare or emergency service providers may be contacted via predictive dialers - Predictive dialers cannot call cell phone telephone numbers without the number owner’s prior written consent - If agents don’t speak to the lead within two seconds after the lead picks up, that call must be categorized as “abandoned” - When predictive dialer calls are marked as abandoned, agents can only play outbound pre-recorded messages, not engage in two-way conversations with leads As TCPA and other auto dialer regulations vary from state to state, check your local laws to ensure compliance.

Instantly compare call center software.

Bottom line quotes from vetted providers.

“GetVoIP’s comparison guides made it easy to summarize services and make an informed and cost-effective decision.”

user
Richard J.
Founder & CEO, Fanology Social
How many employees do you have?
Lines
What features do you need?
Features
Who should we send the information to?
Your first and last name
Your company name
What is your phone number?
100% Privacy. We'll Never Spam You!
Almost done!
Where should we send your quotes?
Next
or press ENTER