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Monthly Costs Range | Requires Quote | 3 tiers, ranging from $69.99 - $129.99 | Requires Quote | Small Business $89, Professional $139, Enterprise $169 | Requires Quote | 10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo |
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Types of Call Center Solutions Offered | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Outbound |
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Setup Fee | Fees Vary | Varies By Plan | Free Setup | |||
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Money Back Guarantee | N/A | N/A | N/A | Free Trial | Free Trial | |
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Call Recording | ||||||
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DNC Compliant | ||||||
FCC Compliant | ||||||
FTC Compliant | ||||||
Location Specific Caller ID | ||||||
Preview Dialer | ||||||
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Network | ||||||
Number of Data Centers | Under 10 | 4 | 4 | N/A | 30 | N/A |
Fully Redundant Network | 2 in the US, 2 in Europe | N/A | ||||
Service Level Agreement | N/A | |||||
Uptime Guarantee | 99.99% | 99.99% | 99.99% | 99.99% | N/A | |
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Hours of Operation | 24/7/365 | 24/7/365 | 24/7 emergency care, 12p-5p standard customer care. Care plus increases to 24/7 customer care, plus a dedicated rep | 8am to 6pm EST | Mon to Fri: 5am to 6pm PST, Sat to Sun: 6am to 5pm PST | Mon to Fri - 9am to 7pm Sat: 9am to 7pm Sunday: Closed |
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Predictive Dialer Software Reviews from Users:
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It’s clean, simple and very user-friendly. The online chat support staff are accommodating and explains everything in detail. The system has minimal...
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This is by far the worst VoIP system I’ve ever used. The web GUI is nice in that it allows integration with internal websites, but the communication...
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As a marketing manager, I highly recommend CONVOSO’s dialer. It has increased our team’s productivity and efficiency with intelligent call...
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Convoso team is great to work with and the system has been very useful for my team. Simple start up process. From the discovery call to roll out everyone...
A predictive dialer uses a pacing algorithm to make the next automatic outbound call during the wrap-up phase of the agent’s previous call, transferring agents to live leads only and eliminating the downtime of manual dialing and waiting for callers to answer.
The difference between predictive and progressive dialers is that predictive dialers do not display any information about a lead before connecting them to a live agent (though lead data can be reviewed enduring an active call) while progressive dialers do show agents key lead information and interaction history before connecting them to a live lead, but only for a preset amount of time.
Predictive dialers vary in cost depending on whether you choose an on-premises phone system or cloud-based hosted predictive dialer software.
Premises-based predictive dialer business phone systems, including the necessary equipment, can easily cost up to $60,000 for 25 seats, whereas cloud-based predictive dialers cost an average of $20-200+ per agent, per month.
There are four types of auto dialers:
- Predictive
- Progressive
- Power
- Preview
While predictive dialers are not illegal, the FCC’s TCPA Compliance Act has set several regulations and limitations to prevent misuse, including:
- Anyone on the Do Not Call registry may not be contacted via predictive dialers
- No healthcare or emergency service providers may be contacted via predictive dialers
- Predictive dialers cannot call cell phone telephone numbers without the number owner’s prior written consent
- If agents don’t speak to the lead within two seconds after the lead picks up, that call must be categorized as “abandoned”
- When predictive dialer calls are marked as abandoned, agents can only play outbound pre-recorded messages, not engage in two-way conversations with leads
As TCPA and other auto dialer regulations vary from state to state, check your local laws to ensure compliance.
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Bottom line quotes from vetted providers.
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Richard J.
Founder & CEO, Fanology Social