|Monthly Costs Range||Requires Quote||3 tiers, ranging from $69.99 - $129.99||Requires Quote||Small Business $89, Professional $139, Enterprise $169||Requires Quote||10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo|
|Types of Call Center Solutions Offered||Inbound, Outbound, Blended||Inbound, Outbound, Blended||Inbound, Outbound, Blended||Inbound, Outbound, Blended||Inbound, Outbound, Blended||Outbound|
|Setup Fee||Fees Vary||Varies By Plan||Free Setup|
|Number Port Fee|
|International Calling Options|
|Money Back Guarantee||N/A||N/A||N/A||Free Trial||Free Trial|
|Campaign Specific Caller ID|
|Dialer List Management|
|Location Specific Caller ID|
|Reporting & Analytics|
|Script Design Options|
|Number of Data Centers||Under 10||4||4||N/A||30||N/A|
|Fully Redundant Network||2 in the US, 2 in Europe||N/A|
|Service Level Agreement||N/A|
|Realtime System Status Monitoring|
|Customer Support & Service|
|Hours of Operation||24/7/365||24/7/365||24/7 emergency care, 12p-5p standard customer care. Care plus increases to 24/7 customer care, plus a dedicated rep||8am to 6pm EST||Mon to Fri: 5am to 6pm PST, Sat to Sun: 6am to 5pm PST||Mon to Fri - 9am to 7pm Sat: 9am to 7pm Sunday: Closed|
|Online Ticket Submissions|
|In Person Training|
Predictive Dialer Software Reviews from Users:
Convoso is a good dialer. Its easy to use and gets the job done. Unfortunately, Convoso doesn’t know how to treat it’s customers. They act as if ...
This is one of those tools you really wish to have heard 4-5 years ago. You just need to set up your workflow, upload your leads and enjoy the show, if you...
I like the simplicity of the contact organization. The auto-calling feature basically eliminates call reluctance by getting you on the phone immediately!...
Pros — Product is good and support is good though it took awhile sometimes but they will try to resolve the issue even it takes some times....
A predictive dialer uses a pacing algorithm to make the next automatic outbound call during the wrap-up phase of the agent’s previous call, transferring agents to live leads only and eliminating the downtime of manual dialing and waiting for callers to answer.
The difference between predictive and progressive dialers is that predictive dialers do not display any information about a lead before connecting them to a live agent (though lead data can be reviewed enduring an active call) while progressive dialers do show agents key lead information and interaction history before connecting them to a live lead, but only for a preset amount of time.
Predictive dialers vary in cost depending on whether you choose an on-premises phone system or cloud-based hosted predictive dialer software. Premises-based predictive dialer business phone systems, including the necessary equipment, can easily cost up to $60,000 for 25 seats, whereas cloud-based predictive dialers cost an average of $20-200+ per agent, per month.
There are four types of auto dialers: - Predictive - Progressive - Power - Preview
While predictive dialers are not illegal, the FCC’s TCPA Compliance Act has set several regulations and limitations to prevent misuse, including: - Anyone on the Do Not Call registry may not be contacted via predictive dialers - No healthcare or emergency service providers may be contacted via predictive dialers - Predictive dialers cannot call cell phone telephone numbers without the number owner’s prior written consent - If agents don’t speak to the lead within two seconds after the lead picks up, that call must be categorized as “abandoned” - When predictive dialer calls are marked as abandoned, agents can only play outbound pre-recorded messages, not engage in two-way conversations with leads As TCPA and other auto dialer regulations vary from state to state, check your local laws to ensure compliance.
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