Vendor
Five9
#1
Genesys
#2
NICE CXone
#3
Aspect
#4
ChaseData
#5
Convoso
#6
dialerAI
#7
User Reviews
4.3
Read Reviews
4.2
Read Reviews
4.3
Read Reviews
0
No Reviews
2.4
Read Reviews
0
No Reviews
5.0
Read Reviews
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Provider Overview
Monthly Costs RangeRequires Quote3 tiers, ranging from $69.99 - $129.99Requires QuoteRequires QuoteSmall Business $89, Professional $139, Enterprise $169Requires Quote10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo
Requires Contract
No
No
No
Yes
No
No
No
Types of Call Center Solutions OfferedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedInbound, Outbound, BlendedOutbound
Customizable Plans
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Setup Fee
Yes
Fees Vary
Yes
Varies By Plan
No
Free Setup
Yes
No
No
No
Number Port Fee
Yes
Yes
Yes
Yes
No
No
No
International Calling Options
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Money Back Guarantee
No
N/A
No
N/A
No
N/A
Yes
Yes
Free Trial
Yes
Free Trial
No
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Available Features
Call Recording
Yes
Yes
Yes
Yes
Yes
Yes
No
Callback Options
Yes
Yes
Yes
Yes
No
Yes
Yes
Campaign Specific Caller ID
Yes
Yes
No
Yes
Yes
Yes
Yes
Cloud APIs
Yes
Yes
Yes
Yes
Yes
Yes
Yes
CRM Integrations
Yes
Yes
Yes
Yes
Yes
Yes
No
Customizable Dashboards
Yes
Yes
Yes
Yes
Yes
Yes
No
Data Reporting
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Dialer List Management
Yes
Yes
Yes
Yes
Yes
Yes
Yes
DNC Compliant
Yes
Yes
Yes
Yes
Yes
Yes
Yes
FCC Compliant
Yes
Yes
Yes
Yes
Yes
Yes
No
FTC Compliant
Yes
Yes
Yes
Yes
Yes
Yes
No
Location Specific Caller ID
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Preview Dialer
Yes
Yes
Yes
Yes
Yes
Yes
No
Power Dialer
Yes
No
Yes
Yes
Yes
Yes
Yes
Reporting & Analytics
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Script Design Options
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Smart Retry
No
No
No
Yes
Yes
Yes
Yes
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Network
Number of Data CentersUnder 1044N/AN/A30N/A
Fully Redundant Network
Yes
Yes
Yes
2 in the US, 2 in Europe
Yes
2 in the US
Yes
Yes
No
N/A
Service Level Agreement
Yes
Yes
Yes
Yes
Yes
Yes
No
N/A
Uptime Guarantee
Yes
Yes
99.99%
Yes
99.99%
Yes
99.99%
Yes
99.99%
Yes
99.99%
No
N/A
Realtime System Status Monitoring
No
Yes
Yes
No
No
No
No
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Customer Support & Service
Hours of Operation24/7/36524/7/36524/7 emergency care, 12p-5p standard customer care. Care plus increases to 24/7 customer care, plus a dedicated rep24/7/3658am to 6pm ESTMon to Fri: 5am to 6pm PST, Sat to Sun: 6am to 5pm PSTMon to Fri - 9am to 7pm Sat: 9am to 7pm Sunday: Closed
Telephone Support
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Instant Chat
Yes
No
Yes
Yes
Yes
No
No
FAQs Section
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Online Ticket Submissions
Yes
Yes
No
Yes
Yes
Yes
Yes
In Person Training
Yes
Yes
Yes
Yes
No
No
Yes
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Requires Quote
4.3
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3 tiers, ranging from $69.99 - $129.99
4.2
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Requires Quote
4.3
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Requires Quote
0
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Small Business $89, Professional $139, Enterprise $169
2.4
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Requires Quote
0
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10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo
5.0
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