Overall
4.5
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1VoIP

1VoIP Verified Reviews & Ratings

Oklahoma City, OK
Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain...
2005
Year Founded
85%
Recommend It
78
User Reviews
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We’ve been using 1VoIP for about two…

We’ve been using 1VoIP for about two years with absolutely no problems. Easy setup, smooth service, and great customer service for the few questions We’ve had. The service is feature-rich and it’s easy to turn features on or off either online or by calling 1VoIP Cost is far less than our Verizon FIOS “landline” was, which is essentially just a different VoIP service.

We’ve been using 1VoIP for about two years with absolutely no problems. Easy setup, smooth service, and great customer service for the few questions We’ve had. The service is feature-rich and it’s easy to turn features on or off either online or by calling 1VoIP Cost is far less than our Verizon FIOS “landline” was, which is essentially just a different VoIP service.

Would Recommend: Yes

Outstanding all the way around, call…

Outstanding all the way around, call their 24/7 support line and you get an American on the phone. They get your issue immediately and find solutions very quickly. Cannot say enough good things about this company. I asked the outstanding support person Justin “how can I help your company?” and came here on my own initiative to spread the word. Great sound quality, a portal that lets you block numbers, forwarding, etc. Great value you cannot go wrong!

Outstanding all the way around, call their 24/7 support line and you get an American on the phone. They get your issue immediately and find solutions very quickly.

Cannot say enough good things about this company. I asked the outstanding support person Justin “how can I help your company?” and came here on my own initiative to spread the word.

Great sound quality, a portal that lets you block numbers, forwarding, etc. Great value you cannot go wrong!

Pros: American support, value.
Cons: None.
Would Recommend: Yes
Charles B.'s review for1VoIP

Very good value ! Very reliable and…

Very good value ! Very reliable and filters unwanted calls very well. I switched from Vonage to 1-VoIP 6 months ago and was welcomed by friendly support team who answered all my questions with professionality and found the solutions the very first time. I have not experienced any difficulties of any kind ever since.

Very good value ! Very reliable and filters unwanted calls very well. I switched from Vonage to 1-VoIP 6 months ago and was welcomed by friendly support team who answered all my questions with professionality and found the solutions the very first time. I have not experienced any difficulties of any kind ever since.

Pros: SPAM FILTERING !!!.
Cons: NONE.
Would Recommend: Yes
Jennifer G.'s review for1VoIP

I switched to 1-VOIP because I rarely…

I switched to 1-VOIP because I rarely use my home phone and wanted an affordable option. The setup was simple. I ported over my home phone number, and they communicated to Quest to close my whole account. I’m not sure whose fault that was, but my internet got shut off in the middle of the pandemic when we were working from home and doing online schooling with five kids. 1-VOIP said it wasn’t there fault and there was nothing they could do. My phone number couldn’t receive calls through 1-VOIP even after my account was shut down. I called many times and it was never resolved. I had to switch internet companies because of this whole mess, and the new company offered me a phone with no additional costs. So, I tried to cancel it the next month. They said okay, but kept on charging me. I called again and they said it was cancelled, but I got charged again. In total, I paid for three months and the setup fee without ever successfully using this. We are working on a refund now. I would avoid using this company ever again.

I switched to 1-VOIP because I rarely use my home phone and wanted an affordable option. The setup was simple. I ported over my home phone number, and they communicated to Quest to close my whole account. I’m not sure whose fault that was, but my internet got shut off in the middle of the pandemic when we were working from home and doing online schooling with five kids. 1-VOIP said it wasn’t there fault and there was nothing they could do. My phone number couldn’t receive calls through 1-VOIP even after my account was shut down. I called many times and it was never resolved. I had to switch internet companies because of this whole mess, and the new company offered me a phone with no additional costs. So, I tried to cancel it the next month. They said okay, but kept on charging me. I called again and they said it was cancelled, but I got charged again. In total, I paid for three months and the setup fee without ever successfully using this. We are working on a refund now. I would avoid using this company ever again.

Pros: Installation was easy, Sounded like a good deal.
Cons: Port was never successful, Could not get my account canceled, Terrible customer service.
Would Recommend: No

Other than not being able to get the…

Other than not being able to get the time server for my caller ID, everything works great. I did call for support, but it couldn’t be figured out. Not your fault, probably something on my end that’s doing it. I’ve just decided to ignore it. Your support staff is still wonderful, having spent much time trying various remedies. Thank you for being such a wonderful company.

Other than not being able to get the time server for my caller ID, everything works great. I did call for support, but it couldn’t be figured out. Not your fault, probably something on my end that’s doing it. I’ve just decided to ignore it. Your support staff is still wonderful, having spent much time trying various remedies. Thank you for being such a wonderful company.

Would Recommend: Yes

It took some fiddling to configure my…

It took some fiddling to configure my own device (a model used by 1VoIP), but otherwise installation/support was good–probably simpler if you just use their device. My only issue with reliability has been the discovery that any time the device that connects the 1VoIP access device to the internet–in my case, an Asus router–is rebooted, the 1VoiP device must be rebooted too, i.e. it will NOT reconnect on its own once the router is back on line. Once you know that, not a big deal, but it knocked our phones offline once or twice before I figured it out. Overall, a good deal: I shopped pretty thoroughly, and I’m happy with my choice.

It took some fiddling to configure my own device (a model used by 1VoIP), but otherwise installation/support was good–probably simpler if you just use their device. My only issue with reliability has been the discovery that any time the device that connects the 1VoIP access device to the internet–in my case, an Asus router–is rebooted, the 1VoiP device must be rebooted too, i.e. it will NOT reconnect on its own once the router is back on line. Once you know that, not a big deal, but it knocked our phones offline once or twice before I figured it out.

Overall, a good deal: I shopped pretty thoroughly, and I’m happy with my choice.

Would Recommend: Yes

I have been using the service for about…

I have been using the service for about 6 months, after removing the “all in 1” packages pushed by the major internet providers. I dropped all but high speed internet, and now stream video content and use VOIP for landline phone service. Ordering, delivery and setup was simple. I was able to port my existing phone number to VOIP, though there is a slightly cumbersome process to do that (set up a temporary number, activate service, transfer the old number, remove the temporary number). A minor one-time procedure. I like the features, such as ability to send voicemails to email addresses. I have not used fax but it’s useful to some. It really has more features that I need, very comprehensive. I call a lot to the UK. The price and quality is good, but at first calls could not go through. A short message to Support and the issue was quickly resolved, VOIP needed to set the option on my account. Calls to land lines in the UK are affordable, calls to mobile phones in the UK are expensive – avoid. I had some trouble with VOIP voicemail picking up unanswered calls too quickly – I prefer to have my home answering machine handle that. I resolved this issue by setting the answer count in VOIP to be a really high number. I noticed that if I lose internet service, the VOIP modem does not automatically reconnect. Picking up the handset gives the recorded message “device is not registered”. The fix is simple enough, just power cycle the VOIP “modem” (for want of a better term). That’s fine, but if you are not aware of the problem you won’t receive any calls until you pick up the handset and hear that alert. That may or may not be an issue for you. All in all, I am happy with the service. We don’t use the landline much anymore, everyone calls us on our mobile phones. Some places still call home, such as the kids schools, and CVS – I could change the contact numbers I suppose. As such, I saw no reason to pay the high Comcast/Verizon prices. It works for me !

I have been using the service for about 6 months, after removing the “all in 1” packages pushed by the major internet providers. I dropped all but high speed internet, and now stream video content and use VOIP for landline phone service.

Ordering, delivery and setup was simple. I was able to port my existing phone number to VOIP, though there is a slightly cumbersome process to do that (set up a temporary number, activate service, transfer the old number, remove the temporary number). A minor one-time procedure.

I like the features, such as ability to send voicemails to email addresses. I have not used fax but it’s useful to some. It really has more features that I need, very comprehensive.

I call a lot to the UK. The price and quality is good, but at first calls could not go through. A short message to Support and the issue was quickly resolved, VOIP needed to set the option on my account. Calls to land lines in the UK are affordable, calls to mobile phones in the UK are expensive – avoid.

I had some trouble with VOIP voicemail picking up unanswered calls too quickly – I prefer to have my home answering machine handle that. I resolved this issue by setting the answer count in VOIP to be a really high number.

I noticed that if I lose internet service, the VOIP modem does not automatically reconnect. Picking up the handset gives the recorded message “device is not registered”. The fix is simple enough, just power cycle the VOIP “modem” (for want of a better term). That’s fine, but if you are not aware of the problem you won’t receive any calls until you pick up the handset and hear that alert. That may or may not be an issue for you.

All in all, I am happy with the service. We don’t use the landline much anymore, everyone calls us on our mobile phones. Some places still call home, such as the kids schools, and CVS – I could change the contact numbers I suppose. As such, I saw no reason to pay the high Comcast/Verizon prices. It works for me !

Would Recommend: Yes

Really great system. We got the system…

Really great system. We got the system because of office closing. Could not see paying over $100 month for very low usage phone. As it works out, we are glad that we have the system Landline has been cut twice in last three months…. so much for reliable. Just glad that our internet is not with same company as Landline. This system works so well, we do not realize that it is VOIP protocol instead of landline when we make calls. ….it is transparent.

Really great system. We got the system because of office closing. Could not see paying over $100 month for very low usage phone. As it works out, we are glad that we have the system Landline has been cut twice in last three months…. so much for reliable. Just glad that our internet is not with same company as Landline.

This system works so well, we do not realize that it is VOIP protocol instead of landline when we make calls. ….it is transparent.

Would Recommend: Yes
Janaki K.'s review for1VoIP

I have been very happy with 1-VoIP as…

I have been very happy with 1-VoIP as my phone service. I mostly use my cell phone, but having the 1-VoIP line allows my child to call me, if I’m out of the house. good value for money, and has been quite reliable. also offers fax, which is helpful. lots of customizable options which I haven’t even explored fully yet!

I have been very happy with 1-VoIP as my phone service. I mostly use my cell phone, but having the 1-VoIP line allows my child to call me, if I’m out of the house. good value for money, and has been quite reliable. also offers fax, which is helpful. lots of customizable options which I haven’t even explored fully yet!

Pros: price, reliability.
Cons: None.
Would Recommend: Yes

A very patient and knowledgable…

A very patient and knowledgable customer service/support agent named Justin C. (Justin, I hope your supervisor sees this!) stayed with me through all my questions and trouble shooting during my initial setup. I’m an old lady and his support was invaluable. I’m into day 3 and so far everything is as promised.

A very patient and knowledgable customer service/support agent named Justin C. (Justin, I hope your supervisor sees this!) stayed with me through all my questions and trouble shooting during my initial setup. I’m an old lady and his support was invaluable. I’m into day 3 and so far everything is as promised.

Would Recommend: Yes
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Provider Overview

Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain customers than long-term contracts. To that end, all of the services they offer are contract-free. 1-VoIP is so confident in their network that they offer a 99.999% uptime SLA, and take care that the audio is of the highest quality. 1-VoIP offers both hosted VoIP and SIP trunking to SMBs, and residential service as well.

 

1-VoIP Pricing and Services

 

Prices Start At

  • Residential: $8.97/mo for 500 outbound minutes
  • Business: $49.97/mo 3,000 minutes for 1-5 users
  • SIP Trunking: $25/mo each 2,000 minutes.

Available Products and Services

Residential:

  • Premier Basic, $14.97/mo: Unlimited incoming minutes; 500 outbound minutes.
  • Premier Unlimited, $23.97/mo or $189/yr: Unlimited inbound and outbound minutes.
  • Premier Global: $29.97/mo or $233/yr: Unlimited inbound and outbound minutes plus unlimited calls to 30 countries.

Business:

  • Lite, $49.97/mo (plus $9.95/add’l user): 1-5 users can call up to 3,000 minutes, unlimited inbound calls.
  • Professional, $99.97/mo (plus $9.95/add’l user): 5-15 users can call up to 5,000 minutes, unlimited inbound calls.
  • Enterprise, $179.97/mo (plus 9.95/add’l user): 15-100 users call use up to 10,000 minutes, unlimited inbound calls.

SIP Trunking:.

  • $25/mo for every 2,000 minutes
  • $4.95/mo for local number.
  • $5.95/mo for toll-free number.
  • Optional Cisco RV082 Router for $99.99, or Cisco WRV4400N for $149.99, shipping $30 extra for either.
  • $24.90 activation charge.

Free Residential features include:

  • 24/7 US-based support
  • 99.999% Service Level Guarantee
  • Music on hold
  • Paperless fax-to-email
  • Call routing
  • Digital softphone
  • Reject/accept calls from certain numbers
  • Virtual number (up to two phone numbers)
  • Custom announcement to inbound calls
  • Wake up call

Business Features include:

  • Music on hold
  • 24/7 US-based support
  • 99.999% SLA
  • Extension transfer
  • Auto attendant
  • Call treatment, including business hours
  • Paperless fax-to-email

 

Editor’s Bottom Line of 1-VoIP

1-VoIP stands out from the pack with a very impressive 99.999% SLA. Their hosted PBX features are no more or no less than I would expect from a top-notch VoIP provider. Their SIP trunking rates are a good deal. Their residential service is average, but I’ve seen better prices on similar services.

Screenshots
  • Wake Up Call
    Wake Up Call
  • Voicemail
    Voicemail
  • Account
    Account

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