1VoIP

Outstanding all the way around, call their 24/7 support line and you get an American on the phone. They get your issue immediately and find solutions very quickly.

Cannot say enough good things about this company. I asked the outstanding support person Justin “how can I help your company?” and came here on my own initiative to spread the word.

Great sound quality, a portal that lets you block numbers, forwarding, etc. Great value you cannot go wrong!

Very good value ! Very reliable and filters unwanted calls very well. I switched from Vonage to 1-VoIP 6 months ago and was welcomed by friendly support team who answered all my questions with professionality and found the solutions the very first time. I have not experienced any difficulties of any kind ever since.

I switched to 1-VOIP because I rarely use my home phone and wanted an affordable option. The setup was simple. I ported over my home phone number, and they communicated to Quest to close my whole account. I’m not sure whose fault that was, but my internet got shut off in the middle of the pandemic when we were working from home and doing online schooling with five kids. 1-VOIP said it wasn’t there fault and there was nothing they could do. My phone number couldn’t receive calls through 1-VOIP even after my account was shut down. I called many times and it was never resolved. I had to switch internet companies because of this whole mess, and the new company offered me a phone with no additional costs. So, I tried to cancel it the next month. They said okay, but kept on charging me. I called again and they said it was cancelled, but I got charged again. In total, I paid for three months and the setup fee without ever successfully using this. We are working on a refund now. I would avoid using this company ever again.

Other than not being able to get the time server for my caller ID, everything works great. I did call for support, but it couldn’t be figured out. Not your fault, probably something on my end that’s doing it. I’ve just decided to ignore it. Your support staff is still wonderful, having spent much time trying various remedies. Thank you for being such a wonderful company.

It took some fiddling to configure my own device (a model used by 1VoIP), but otherwise installation/support was good–probably simpler if you just use their device. My only issue with reliability has been the discovery that any time the device that connects the 1VoIP access device to the internet–in my case, an Asus router–is rebooted, the 1VoiP device must be rebooted too, i.e. it will NOT reconnect on its own once the router is back on line. Once you know that, not a big deal, but it knocked our phones offline once or twice before I figured it out.

Overall, a good deal: I shopped pretty thoroughly, and I’m happy with my choice.

I have been using the service for about 6 months, after removing the “all in 1” packages pushed by the major internet providers. I dropped all but high speed internet, and now stream video content and use VOIP for landline phone service.

Ordering, delivery and setup was simple. I was able to port my existing phone number to VOIP, though there is a slightly cumbersome process to do that (set up a temporary number, activate service, transfer the old number, remove the temporary number). A minor one-time procedure.

I like the features, such as ability to send voicemails to email addresses. I have not used fax but it’s useful to some. It really has more features that I need, very comprehensive.

I call a lot to the UK. The price and quality is good, but at first calls could not go through. A short message to Support and the issue was quickly resolved, VOIP needed to set the option on my account. Calls to land lines in the UK are affordable, calls to mobile phones in the UK are expensive – avoid.

I had some trouble with VOIP voicemail picking up unanswered calls too quickly – I prefer to have my home answering machine handle that. I resolved this issue by setting the answer count in VOIP to be a really high number.

I noticed that if I lose internet service, the VOIP modem does not automatically reconnect. Picking up the handset gives the recorded message “device is not registered”. The fix is simple enough, just power cycle the VOIP “modem” (for want of a better term). That’s fine, but if you are not aware of the problem you won’t receive any calls until you pick up the handset and hear that alert. That may or may not be an issue for you.

All in all, I am happy with the service. We don’t use the landline much anymore, everyone calls us on our mobile phones. Some places still call home, such as the kids schools, and CVS – I could change the contact numbers I suppose. As such, I saw no reason to pay the high Comcast/Verizon prices. It works for me !

Really great system. We got the system because of office closing. Could not see paying over $100 month for very low usage phone. As it works out, we are glad that we have the system Landline has been cut twice in last three months…. so much for reliable. Just glad that our internet is not with same company as Landline.

This system works so well, we do not realize that it is VOIP protocol instead of landline when we make calls. ….it is transparent.

I have been very happy with 1-VoIP as my phone service. I mostly use my cell phone, but having the 1-VoIP line allows my child to call me, if I’m out of the house. good value for money, and has been quite reliable. also offers fax, which is helpful. lots of customizable options which I haven’t even explored fully yet!

A very patient and knowledgable customer service/support agent named Justin C. (Justin, I hope your supervisor sees this!) stayed with me through all my questions and trouble shooting during my initial setup. I’m an old lady and his support was invaluable. I’m into day 3 and so far everything is as promised.

I chose 1-VoIP because each time I called them for information about the service, setting it up, or trouble-shooting, I got an actual live person on the phone who seemed responsive and knowledgeable. Many of the other services I investigated did not even seem to offer a phone number where you could call to ask questions.