Overall
4.2
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1VoIP

Oklahoma City, OK
Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain...
2005
Year Founded
84%
Recommend It
19
User Reviews
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Gaither S.'s review for1VoIP

This is a great service at a good…

This is a great service at a good price. I really like that they use standard Cisco equipment. Switching to 1-Voip from Ooma due to call issues. Now there are no complaints from my family.
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Overall
4.7
Quality
Installation
Support
Reliability
Features
Price

This is a great service at a good price. I really like that they use standard Cisco equipment. Switching to 1-Voip from Ooma due to call issues. Now there are no complaints from my family.

Pros: Call quality, ease of setup and use.
Cons: Phone support could use help. Long wait times.
Would Recommend: Yes

Unfortunately, I’ve paid for a years…

Unfortunately, I’ve paid for a years service in advance. The delays on the calls (3-4 seconds) make the service unusable. I’ve measured internet upload speeds that range from 1.9 MPS to 4.5 MPS, which is plenty to handle VoIP calls. I’ve called support on my cell phone, but can’t call them on my VoIP line to troubleshoot because the call quality is so bad. FIND SOMEONE ELSE!!! I will probably end up eating the $125 I paid up front and finding a service that works.
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Overall
2.0
Quality
Installation
Support
Reliability
Features
Price

Unfortunately, I’ve paid for a years service in advance. The delays on the calls (3-4 seconds) make the service unusable. I’ve measured internet upload speeds that range from 1.9 MPS to 4.5 MPS, which is plenty to handle VoIP calls. I’ve called support on my cell phone, but can’t call them on my VoIP line to troubleshoot because the call quality is so bad. FIND SOMEONE ELSE!!! I will probably end up eating the $125 I paid up front and finding a service that works.

Pros: I don't know, call quality is so bad that I've not been able to complete a call.
Cons: Terrible delays make the service unusable. Support was not helpful. he.
Would Recommend: No

Price from cheap to expensive…

Price from cheap to expensive made without my permission. When not working I was sent to a web site to learn to fix and set up my modem. REALLY? Calls from my doctors office were not to be had. Was told this was their problem. REALLY? Calls would be dropped. They apologized for this. Doesn’t fix the problem of dropped calls. Would not work AT ALL sometimes. Was told this was a maint. problem. REALLY? NOW LETS SEE HOW THEY DO CLOSING MY ACCOUNT AND WITH THE SIGNED RETURN OF THEIR EQUIPMENT…
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Overall
1.4
Quality
Installation
Support
Reliability
Features
Price

Price from cheap to expensive made without my permission.
When not working I was sent to a web site to learn to fix and set up my modem. REALLY?
Calls from my doctors office were not to be had.
Was told this was their problem. REALLY?
Calls would be dropped.
They apologized for this.
Doesn’t fix the problem of dropped calls.
Would not work AT ALL sometimes.
Was told this was a maint. problem. REALLY?
NOW LETS SEE HOW THEY DO CLOSING MY ACCOUNT
AND WITH THE SIGNED RETURN OF THEIR EQUIPMENT…

Pros: cheap at first.
Cons: many many.
Would Recommend: No

We started out knowing nothing…

We started out knowing nothing about voip service. This company has the best customer service we’ve seen in years. All emails and phone calls are quickly and completely answered by folks who know what they’re talking about – refreshing! We learned about and experienced the ease of the equipment hookup and -best yet – found we have had clear, consistent phone service. All in all you won’t go wrong with these folks – HIGHLY recommend.
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Overall
5.0
Quality
Installation
Support
Reliability
Features
Price

We started out knowing nothing about voip service. This company has the best customer service we’ve seen in years. All emails and phone calls are quickly and completely answered by folks who know what they’re talking about – refreshing! We learned about and experienced the ease of the equipment hookup and -best yet – found we have had clear, consistent phone service. All in all you won’t go wrong with these folks – HIGHLY recommend.

Pros: GREAT customer service and good line quality.
Cons: None.
Would Recommend: Yes

Long distance calls dropping…

Long distance calls dropping regularly after 30 seconds. Local calls (same area code) connection so poor that my clients keep on asking me to call them using the Cell Phone! I have 4 lines and one can not tell which one is worse than the other. They blamed on IP. I have 100Mb/s now, and it is still horrible. They advertise as Canadian supplier but charge in USD. And it is expensive. Searching for new supplier. I would not recommended 1-VoIP even to the enemy. They do try to help but useless. I wasted time, money and my reputation with them.
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Overall
2.0
Quality
Installation
Support
Reliability
Features
Price

Long distance calls dropping regularly after 30 seconds. Local calls (same area code) connection so poor that my clients keep on asking me to call them using the Cell Phone! I have 4 lines and one can not tell which one is worse than the other. They blamed on IP. I have 100Mb/s now, and it is still horrible. They advertise as Canadian supplier but charge in USD. And it is expensive. Searching for new supplier. I would not recommended 1-VoIP even to the enemy. They do try to help but useless. I wasted time, money and my reputation with them.

Pros: none.
Cons: None.
Would Recommend: No
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Provider Overview

Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain customers than long-term contracts. To that end, all of the services they offer are contract-free. 1-VoIP is so confident in their network that they offer a 99.999% uptime SLA, and take care that the audio is of the highest quality. 1-VoIP offers both hosted VoIP and SIP trunking to SMBs, and residential service as well.

Prices Start At

  • Residential: $8.97/mo for 500 outbound minutes
  • Business: $49.97/mo 3,000 minutes for 1-5 users
  • SIP Trunking: $25/mo each 2,000 minutes.

Available Products and Services

Residential:

  • Premier Basic, $14.97/mo: Unlimited incoming minutes; 500 outbound minutes.
  • Premier Unlimited, $23.97/mo or $189/yr: Unlimited inbound and outbound minutes.
  • Premier Global: $29.97/mo or $233/yr: Unlimited inbound and outbound minutes plus unlimited calls to 30 countries.

Business:

  • Lite, $49.97/mo (plus $9.95/add’l user): 1-5 users can call up to 3,000 minutes, unlimited inbound calls.
  • Professional, $99.97/mo (plus $9.95/add’l user): 5-15 users can call up to 5,000 minutes, unlimited inbound calls.
  • Enterprise, $179.97/mo (plus 9.95/add’l user): 15-100 users call use up to 10,000 minutes, unlimited inbound calls.

SIP Trunking:.

  • $25/mo for every 2,000 minutes
  • $4.95/mo for local number.
  • $5.95/mo for toll-free number.
  • Optional Cisco RV082 Router for $99.99, or Cisco WRV4400N for $149.99, shipping $30 extra for either.
  • $24.90 activation charge.

Free Residential features include:

  • 24/7 US-based support
  • 99.999% Service Level Guarantee
  • Music on hold
  • Paperless fax-to-email
  • Call routing
  • Digital softphone
  • Reject/accept calls from certain numbers
  • Virtual number (up to two phone numbers)
  • Custom announcement to inbound calls
  • Wake up call

Business Features include:

  • Music on hold
  • 24/7 US-based support
  • 99.999% SLA
  • Extension transfer
  • Auto attendant
  • Call treatment, including business hours
  • Paperless fax-to-email

Editor’s Bottom Line:
1-VoIP stands out from the pack with a very impressive 99.999% SLA. Their hosted PBX features are no more or no less than I would expect from a top-notch VoIP provider. Their SIP trunking rates are a good deal. Their residential service is average, but I’ve seen better prices on similar services.

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