Provider
Rank
Nextiva
#1
Vonage Business
#2
Mitel
#3
RingCentral
#4
MegaPath
#5
Jive Communications
#6
User Reviews
4.6
Read Reviews
3.9
Read Reviews
4.6
Read Reviews
4.3
Read Reviews
5.0
Read Reviews
4.4
Read Reviews
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Provider Info
HeadquartersScottsdale, AZAtlanta, GAOntario, CanadaBelmont, CAPleasanton, CAOrem, UT
Year Founded200520001972200319962006
Service AvailabilityUnited StatesUSA & CanadaWorldwideWorldwideUnited StatesUnited States, Canada
Types of Service OfferedBusiness Phone Service, Hosted PBX, SIP Trunking, Call CenterBusiness VoIP, Hosted PBX , Residential VoIPBusiness VoIP, Unified Communications, Hosted PBX, Contact Center, Enterprise, On prem/CoreBusiness VoIP, Hosted PBX, Web Conferencing, Team Collaboration, Unified Communication, Paperless FaxInternet Access, Hosted PBX, Unified Communications, SIP Trunks, PRI & Analog Lines, Network & Security, Cloud IT ServicesBusiness VoIP, Hosted PBX, Cloud Communication
Popular Service PlanOffice Pro PlusUnlimited ExtensionsMiCloud BusinessOffice Premium$29.95 includes unlimited national calling and UCHosted IP
Money Back GuaranteeCancel Anytime for a Full RefundCancel Anytime, No Fees.No30 days free trial. Cancel anytime.30 days (and no contract promo offer)Cancel Anytime, Fees May Apply
Free Trial30 DaysNot OfferedNo30 Days30 day sat guarantee (and no contract promo offer)Not Offered
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Hosted PBX Provider Services & Pricing Overview
Monthly Cost of Cheapest Service$19.95$19.99$17.5019.99$19.95$19.95
Amount of Lines Per Price Tier1-4 Lines: $34.95/mo/user
5-20 Lines: $29.95/mo/user
21-100+: $19.95/mo/user
New customer promo - Unlimited Users $19.99/mo/extension$17.50 for 5 users and under, $20 for 5+ users1 Line: $34.99/mo/user
2-19 Lines: $24.99/mo/user
20-99 Lines: $21.99/mo/user
100+ Lines: $19.99/mo/user
No user minimum. Flat price any size1-4 Lines: $29.95/mo/user
5-9 Lines: $25.95/mo/user
10-24 Lines: $23.95/mo/user
25-49 Lines: $21.95/mo/user
50+ Lines: $19.95/mo/user
Month to Month Option
Available as promo for new customers only
Metered PlansStarts as $8.95 100 Minutes$14.99/mo + $0.03/min$0.04 cents per min
Yes, Ask rep for current pricing
Customizable Plans
Setup FeeFreeFreeFreeFreeFreeFree
Number Porting FeeFreeFreeFreeFreeFreeFree
Mobile App
Desktop App
Works with 3rd party Softphones
Toll Free Numbers
Number Provided Free (Incoming calls are $0.02/min)
$39.99/mo, No per minute charges
$0.04 cents per min
$5/mo (2500 Mins Included, Add
$1.75/mo (Incoming calls are $0.019/min)
Local Numbers
BYOD Option
Works with most IP Phones
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Hosted PBX Providers - Compare All Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
1 included, $9.95 each additional
Busy Lamp Field
Business SMS
Call Queuing
$14.95/mo/user
$14.99/mo plus $0.03/min
Call Me Now
Call Notifications
Call Parking
Call Recording
$5.95/mo/user
$4.99/mo for 15 hours recording time
$9.95 per month
*Free to all new customers
Call Return
Call Waiting
Caller ID
Conference Calls
$19.95/mo/user
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
$4.99/mo per group
Hunt Group
1 included, $4.95 each additional
IVR
Mobile/Deskphone Sync
On-Hold Music
Paperless Faxing
Starts at $4.95/mo/500 pages
$4.95/mo Unlimited Virtual Fax
$4.95/mo
Starts at $7.99/mo/500 Pages
Free V-Fax Only
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
Three-way Calling
Unlimited Extensions
Video Conferencing
$35 per user, min of 5 users
Virtual Extensions
$4.95/mo/ext
$14.99/mo/ext
Voicemail Transcriptions
$4.99/mo/ext
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Network
Number of Server Locations8
57
Fully Redundant Network
Service Level Agreement
Uptime Guarantee
Varies
When over a MegaPath QoS enabled circuit
99.99%
Realtime System Status Monitoring
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Integration
Box
Dropbox
Google Apps
NetSuite
Office 365
Oracle
Outlook
Quickbooks
$4.99/mo/ext
SalesForce
$2.99/mo/ext
SugarCRM
Zendesk
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Support
Hours
Mon-Fri: 5am - 6pm (MT) Sat: 9am - 1pm (MT)
24/7
24/7
24/7
24/7
24/7
Email Support
Instant Chat
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions
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What is Cloud Hosted PBX VoIP?

PBX stands for Private Branch Exchange, while the Cloud Hosted prefix refers to the manner in which telephone system hardware is stored and maintained virtually.  With a Hosted PBX, a service provider is responsible for the storage and maintenance of phone system hardware infrastructure, ultimately delivering you a completely virtual PBX system. As a result, the system is completely managed off-site, with no installation or IT costs to the subscriber. Businesses enjoy the ability to uniquely monitor and micro-manage their phone systems via their web-based control panel. Hosted solutions are popular among small to medium sized businesses (approximately 300 lines or less) looking to take their communications to the next level.

Hosted PBX System Features & Benefits

Hosted PBX systems offers a wealth of benefits such as cost, scalability, and redundancy. Additionally, solutions come standard with features like call routing, transfer, call waiting, on-hold music, and more. As this service has grown in popularity over the year, more exclusive offerings have rolled out, including extension dialing, ACD queues, and auto attendant to name a few. Hosted solutions make efficient use of office space, budgets, IT staff, as well as web connectivity. Hosted PBX services are also one of the most secure of offerings, where the provider has a vested interest in protecting your phone system and keeping it running at its best.

Communications are wholly unified, eliminating the need for multiple sets of wiring and other redundancies – simply plug VoIP hardware into a router. Newer applications from Hosted PBX systems are incredibly flexible, and in having an external party provide the service, employees may access their phone system anywhere there’s Internet; from their personal mobile devices. Adding features is typically as simple as a click or download, with flexibility and integration options constantly rolling.

Don’t Forget To…

Make Arrangements Regarding Your New (Temporary?) Phone Number – This can vary depending on what your decision is regarding porting your number. if you are porting over your existing number, DO NOT cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know, say, with an email blast; if you have a temporary number (which is needed during the number porting process), it may be easiest to have all calls routed to your cell phones for the brief time that your number is being ported. More on Number Porting.

Tip: If you cancel your service with your old carrier before your number is ported, you’ll lose it.

Configure Your Dial Plan – One of the first things you need to do is organize how your calls will be routed. You’ll have to define a number of call rules, including:
*What hours for your desk phones to ring
*How to handle off-hours—whether calls go to voice mail or another phone, such as your cell
*How to handle faxes
*What buttons activate certain features, like pressing 1 for voice mail
*Setting your dial-by-name directory
*Simultaneous and sequential ringing/Find me & follow me rules

Tip: Be sure to configure your E-911 settings when you first set up your PBX

Review Your Bill – Review the first and second month’s bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees. If there’s something you don’t understand about your bill, be sure to call in to customer support, as they will explain it to you or fix the problem.

Write a Review – Share your experience with the world. Other people will get to gain from what you learned along the way. Talk about pleasant and unpleasant surprises, too. Other potential customers will want to know your experience. Leave a review here.

Hosted PBX Telephony - Additional Resources

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