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Best Cloud Hosted PBX Providers for 2024

Hosted PBX providers include a wealth of business communication and collaboration options that will transform your business phone system and the way you operate. Our comparison chart below breakdown award-winning hosted PBX solutions, some of which are from our partners, their pricing, all available cloud PBX features, as well as user reviews.

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Provider
User Reviews
3171 Reviews
99 Reviews
550 Reviews
258 Reviews
155 Reviews
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Provider Info
HeadquartersScottsdale, AZSan Jose, CABelmont, CAAtlanta, GAOrem, UT
Year Founded2006April 21, 2011200320002006
Service AvailabilityUnited States & Canada40+ CountriesWorldwideUSA & Canada50+ countries
Types of Service OfferedBusiness Phone Service, Hosted PBX, SIP Trunking, Call Center, Video Meetings, Web Conferencing, Team MessagingBusiness Phone, Hosted PBX, Video Meetings, Web Conferencing, Webinar, ChatBusiness VoIP, Hosted PBX, Web Conferencing, Video Meetings, Team Collaboration, Unified Communication, Paperless FaxBusiness VoIP, Hosted PBX, Residential VoIP, SIP Trunking, Call Center Software, Web Conferencing, APIsBusiness VoIP, Hosted PBX, Cloud Communication, Video Meetings, Web Conferencing, Team Messaging
Popular Service PlanProfessional PlanUS & CA UnlimitedAdvanced PlanPremium Unified Communications PlanStandard Plan
Money Back GuaranteeCancel AnytimeCancel Anytime30 days free trial. Cancel anytime.Cancel Anytime, No Fees.30 day free trial, cancel anytime
Free TrialNone7 Days free trial30 DaysNot Offered30 day free trial
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Hosted PBX Provider Services & Pricing Overview
Monthly Cost of Cheapest Service$17.95$10$19.99$14.99$22.00
Communication ChannelsVoice
SMS
Team chat
Video conferencing
Voice
SMS
Team chat
Video conferencing
Voice
SMS
Team chat
Video conferencing
Voice
SMS
Team chat
Video conferencing
Voice
SMS
Team chat
Video conferencing
Amount of Lines Per Price Tier1-4 Lines: $23.95/mo/user
5-20 Lines: $21.95/mo/user
21-100: $18.95/mo/user
100+: $17.95/mo/user
No tier restrictions. Same price per user for all sizesCore plan: $20/mo/user
Advanced plan: $25/mo/user
Ultra plan: $35/mo/user
1-10 Lines: $24.99/mo/user
11-20 Lines: $27.99/mo/user
21-99 Lines: $24.99/mo/user
1-10 Lines: $29.00/mo/user
11-20 Lines: $26.00/mo/user
21-50 lines $26/mo/user
51-100 lines $24/mo/user
100+ lines $22/mo/user
Month to Month Option
Yes
Yes
Yes
Yes
Yes
Metered PlansStarts as $8.95 100 Minutes$10/mo + pay per usage
No
$14.99/mo + $0.03/min
No
Customizable Plans
Yes
Yes
Yes
Yes
Yes
Setup FeeFreeFreeFreeFreeFree
Number Porting FeeFreeFreeFreeFreeFree
Mobile App
Yes
Yes
Yes
Yes
Yes
Desktop App
Yes
Yes
Yes
Yes
Yes
Works with 3rd party Softphones
Yes
Yes
Yes
Yes
Yes
Toll Free Numbers
Yes
Number Provided Free (Incoming calls are $0.02/min)
Yes
$5/mo
Yes
$5/mo (2500 mins included)
Yes
$39.99/mo, No per minute charges
Yes
Local Numbers
Yes
Yes
Yes
Yes
Yes
BYOD Option
Yes
Works with most IP Phones
Yes
Yes
Yes
Yes
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Hosted PBX Providers - Compare All Available Features
Advanced Analytics
Yes
Add-on
Yes
Add-on
Yes
No
Yes
Advanced Call Forwarding
Yes
Yes
Yes
Yes
Yes
AI Coaching
No
Yes
Add-on
No
No
No
Anonymous Call Rejection
Yes
Yes
Yes
Yes
Yes
Auto Attendant
Yes
Yes
Yes
Yes
Yes
Business SMS
Yes
Yes
Yes
Yes
Yes
Call Logs
Yes
Yes
Yes
Yes
Yes
Call Queuing
Yes
Yes
Yes
Yes
Add-on
Yes
Call Monitoring
No
Yes
Yes
Yes
Add-on
Yes
Add-on
Call Notifications
Yes
Yes
Yes
Yes
Yes
Call Parking
Yes
Yes
Yes
Yes
Yes
Call Recording
Yes
Yes
Yes
Yes
Add-on
Yes
*Free to all new customers
Call Waiting
Yes
Yes
Yes
Yes
Yes
Caller ID
Yes
Yes
Yes
Yes
Yes
Conference Calls
Yes
Yes
Yes
Yes
Yes
Dial-by-name Directory
Yes
Yes
Yes
Yes
Yes
Do Not Disturb
Yes
Yes
Yes
Yes
Yes
Find Me/Follow Me
Yes
Yes
Yes
Yes
Yes
Hunt Group
Yes
Yes
Yes
Yes
Yes
IVR
Yes
Yes
Yes
Yes
Yes
Live Call Transcription
No
Yes
Add-on
No
No
No
Mobile/Deskphone Sync
Yes
Yes
Yes
Yes
Yes
On-Hold Music
Yes
Yes
Yes
Yes
Yes
Paperless Faxing
Yes
No
Yes
Starts at $7.99/mo/500 Pages
Yes
$4.95/mo Unlimited Virtual Fax
Yes
Free V-Fax Only
Push To Talk
Yes
Yes
Yes
Yes
No
Shared Call Appearance
Yes
Yes
Yes
Yes
Yes
Simultaneous Ring
Yes
Yes
Yes
Yes
Yes
Three-way Calling
Yes
Yes
Yes
Yes
Yes
Unlimited Extensions
Yes
Yes
No
Yes
Yes
Video Conferencing
Yes
Yes
Yes
Yes
Yes
Virtual Extensions
Yes
$4.95/mo/ext
Yes
Yes
Yes
$14.99/mo/ext
Yes
Voicemail Transcriptions
Yes
Yes
Yes
Yes
$4.99/mo/ext
Yes
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Collaboration and Video Conferencing
Breakout Rooms
No
Yes
Yes
No
No
Built-In Calendar
Yes
Native and Integrations
Yes
Native and Integrations
Yes
Integrations
Yes
Integrations
Yes
Native and Integrations
Concurrent Team Rooms3UnlimitedUnlimitedUnlimitedUnlimited
File sharing
Yes
Yes
Yes
No
Yes
Live captions
No
Yes
Yes
No
Yes
One-Click Team Huddle
Yes
Yes
Yes
Yes
Yes
Screen Sharing
Yes
Yes
Yes
Yes
Yes
Team Chat
Yes
Yes
Yes
Yes
Yes
Video Conferencing Capacity25050020025250
Video Conferencing Length45 minutes30 hoursNo time limitNot listedUnlimited
Whiteboards
No
Yes
Yes
Yes
No
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Network
Number of Server Locations817 worldwide19 in North America and 28 worldwideN/A10
Fully Redundant Network
Yes
Yes
Yes
Yes
Yes
Service Level Agreement
Yes
Yes
Yes
Yes
Yes
Uptime Guarantee
Yes
99.999%
Yes
varies
Yes
99.999%
Yes
99.999%
Yes
99.995%
Realtime System Status Monitoring
Yes
Yes
Yes
Yes
Yes
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Integration
Box
No
Yes
Yes
Yes
No
Dropbox
No
Yes
Yes
No
No
Google Apps
Yes
Yes
Yes
Yes
Yes
Hubspot
Yes
Yes
Yes
Yes
Yes
NetSuite
Yes
Yes
Yes
Yes
No
Office 365
Yes
Yes
Yes
Yes
Yes
Oracle
Yes
Yes
Yes
Yes
Yes
Outlook
Yes
Yes
Yes
Yes
Yes
SalesForce
Yes
Yes
Yes
Yes
Yes
SugarCRM
Yes
Yes
Yes
Yes
No
Zendesk
Yes
Yes
Yes
Yes
Yes
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Support
Hours
Yes
24/7
Yes
24/7/365 Live Agent Support
Yes
24/7
Yes
24/7
Yes
24/7
Email Support
Yes
Yes
Yes
Yes
Yes
Instant Chat
Yes
Yes
Yes
Yes
Yes
FAQs Section
Yes
Yes
Yes
Yes
Yes
Video Tutorials
Yes
Yes
Yes
Yes
Yes
E-Guides
Yes
Yes
Yes
Yes
Yes
Online Ticket Submissions
Yes
Yes
Yes
Yes
Yes
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Nextiva
4.6
  • Call Center Solutions
  • Unlimited Calling (US/Canada)
  • Expandable PBX Trunks
Zoom
4.2
    RingCentral
    3.9
    • Unlimited Calls & Fax (US/CA)
    • 30-Day Money Back Guarantee!
    Vonage Business
    3.8
    • Includes 40+ Calling Features
    • Unlimited/Metered Plans
    • Virtual PBX Extension
    GoTo Connect
    4.3

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      What to Look for in a Hosted PBX Provider

      When you rely on external services to host, manage and maintain your phone system, it’s important to ensure you choose a provider you can rely on. You also want to pick a provider that offers the communication channels and features that fit your company’s needs, while meeting your budget. Use the categories below to refine your search and pick the best hosted PBX provider for your company.

       

      Communication Channels

      Many hosted PBX providers offer more than VoIP calling. In addition to phone, providers often include SMS texting, internal team chat, and video conferencing. Some hosted PBX providers offer just a few of these channels and some offer channel access that varies according to each plan’s tier.

      If your team only needs to connect with customers via phone, you can save money choosing a provider that only offers phone, without other channels. However, if your team wants to message internally or collaborate via video, opt for a provider and plan that offers all those channels at an affordable rate. Many providers provide all 4 core channels for less than $25 monthly per user.

       

      Routing Features

      Routing features enable you to handle incoming calls efficiently, helping callers reach the right agent and organizing calls in queues. Providers offer a variety of helpful routing features that enable you to serve your customers better, and help your agents receive calls that they’re well-suited to receive.

      For example, IVR menus help you provide callers with self-service options they can navigate to reach the right destination. Ring groups help you link multiple agents together, so that they share inbound call responsibility in case one is busy. Automatic call distribution uses intelligent routing rules–even skills-based routing–to determine where inbound calls should go. Call queues help you distinguish agent groups with different specialties or departments, to meet specific caller needs.

      Check out a provider’s pricing page to study their routing features, to find one that offers the intricacy you want.

       

      Collaboration Features

      If a hosted PBX provider offers video and team-chat messaging, they likely also offer collaboration features. Alongside team chat, some providers offer file sharing and team threads, where users can tag each other and even assign tasks on some platforms.

      In video meetings, providers offer real-time collaborative features like breakout rooms, whiteboards, screen sharing, team chat, and polls. Remote, hybrid, and international teams may especially benefit from these tools, as they mimic the immediacy of face-to-face interactions.

       

      Analytics

      A cloud-based phone system’s analytics are invaluable in helping administrators evaluate agent performance, gain insights about call activity and usage, and make informed business decisions. While some providers merely offer call logs that record call history, many hosted PBX providers offer highly intelligent analytics platforms with real-time and historical data metrics and KPIs.

      Popular KPIs include the following:

      • Call and message volume, sorted by time of day
      • Channel usage statistics
      • Customer sentiment scores
      • Queue statistics, like wait time and queue length
      • Average call length

      Advanced analytics platforms also include trends with this data, enabling you to see how it varies by hour, day, week, month, or season. You can sort this data by department or user, to focus in on how particular agents are performing. Some providers also include real-time call monitoring, enabling supervisors to listen or barge in on live calls.

      While many providers reserve advanced and real-time analytics for their higher-tier plans, some providers include advanced analytics on all plans.

       

      Cost

      Pricing varies widely between providers. Some hosted PBX providers offer plans as affordable as $10 monthly per user, while high-tier and feature-rich plans can often reach above $30 per month. Each provider offers multiple pricing tiers, with unique suites of communication channels and features.

      When comparing providers, examine each tier’s cost and features to find one that fits the number of users your company has.

       

      Reliability and Network

      The features included with your service won’t matter without a solid, reliable telephone network. If the provider’s servers go down, your phones go down. Your chosen provider must have a redundant and robust network with a high service level guarantee. Providers should guarantee over 99% uptime.

      Further, each provider offers a unique unlimited calling area. While most support unlimited calling in the US and Canada, some include unlimited calling to Mexico and other countries.

      Find a provider that operates data centers in multiple locations. You need redundancy around the world but you also need an east coast and west coast data center in the U.S.

       

      Customer Service

      If your provider’s servers go down or you have any other issues with your service, you need consistent and accessible customer service. Certain providers offer US-based customer service, while others are based abroad. Some providers even offer 24/7 customer service, but may limit this to their higher-paying customers.

      Methods of contact can vary with phone calls, email, online tickets, or web chat.

       

      Flexibility

      As one of the major benefits of adopting a hosted PBX, you would want a provider that is as flexible as the service can be.

      With a hosted solution scaling up and down is very simple. A provider that allows this flexibility at little to no cost will be much easier to scale with. When it comes to expanding not only users but also features and overall service, you need a flexible service.

      Some providers may charge extra fees for adding lines, removing lines, or turning features on and off.

       

      Benefits of Hosted PBX Solutions

      Below are the main benefits of using a hosted PBX phone system, instead of an on-premise or legacy PBX system.

       

      Features

      Compared to a legacy PBX system, hosted PBX offers a much wider and more dynamic suite of features that support many use cases.

      Hosted PBX systems include many types of features: 

      • Collaboration tools like file-sharing and video meetings
      • Analytics that drive evaluation and monitoring
      • Automations that save users time
      • Communication channels that enable you to connect with customers on their terms, through their preferred methods
      • Routing tools that organize calls and help your inbound callers connect with the right agents

       

      Cost Savings

      A legacy PBX system can rack up costs with its Initial setup, ongoing maintenance, and upgrade expenses. Since your hosted PBX provider handles each step of this process, it saves your company’s funds in multiple ways.

      Further, hosted PBX systems unify a host of features and communication channels–such as video conferencing and analytics–that would cost substantially more if you added them to your phone service individually, from separate apps.

       

      Ease of Use and Setup

      As the initial setup is handled by the service provider, there won’t be many headaches on your end to get your system running. Adding lines or changing features is as simple as logging into the online account management portal and ticking different boxes.

       

      Local Presence

      Hosted PBX providers have access to an unlimited amount of local numbers, and many providers also offer numbers based around the globe. This allows you to assign numbers from a unified area code to all employees, no matter where they’re based, retaining a cohesive business identity.

      You can also use local numbers to establish a familiar presence where your customers live, even if your company is based far away.

       

      Location Flexibility

      With desktop softphone applications and even mobile phone applications, your workers can access your phone system from anywhere. You’re no longer tied down to just your desk phone, as you can also set one number to ring every device.

      Users can work remotely, from a coffee shop, and even on vacation internationally. Using the VoIP phone system requires just an internet connection.

       

      Scalability

      Hosted PBX providers offer tiered subscription packages, which you can mix and match for each user in your company. When you sign up for a new subscription, you can purchase and assign a phone number to the new user to have them up and running in minutes. All the new user has to do is log into the application portal.

      Your system won’t be limited by what hardware you have on-premise, and you can scale up or down at the flick of a switch to best fit your needs.

       

      Credibility

      When you use hosted PBX, your business projects your professional image with a robust fail-proof phone system. It will come packaged with features normally reserved for large enterprise systems, like multiple communication channels, an auto-attendant, and call routing. These robust features can make even a small operation look like a substantial enterprise.

       

      Integrations

      On-premise PBX systems are limited by the hardware that you have set up. Hosted solutions, on the other hand, let you streamline your workflow by integrating the SaaS tools that are already in your stack.

      Popular hosted PBX integrations:

      • CRM systems like Salesforce, HubSpot, Sugar CRM and more
      • Contact Centers like Zendesk, ServiceNow, Zoho, and more
      • Collaboration apps like Asana, Slack, Microsoft Teams, Google Workspace, and more

       

      Security

      Any service provider worth their subscription price will ensure top-notch security on all their cloud-based solutions. Telecom providers offer protection like encrypted data, user authentication, password-protected meetings, and more.

      This will ensure that both your information, as well as the data of your customers, remains safe at all times.

       

      Reliability

      Most of the popular PBX providers guarantee 99% uptime or greater in their SLA which ensures customers can always reach you. Furthermore, this also eliminates the need for preventative maintenance or costly repairs that on-premise PBX systems require.

       

      Setting Up Your Hosted PBX System

      Here’s how to get set up with a hosted PBX system:

      1. Prepare for a new number
      2. Assign a subscription plan to each user
      3. Configure your dial plan
      4. Evaluate performance
      5. Review your bill

       

      Step 1: Prepare For a New Number

      If you are porting over your existing number, don’t cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know.

      Send out an email blast, change it on your website, and make the change to any social media accounts you have. If you have a temporary number during the porting process, route calls to your cell phones for that brief time. Number porting can throw a wrench in your sales and customer service efforts so be sure you plan carefully.

      While most hosted PBX providers allow you to port in your pre-existing numbers, you can also purchase new virtual numbers around the world–including toll-free and vanity numbers.

       

      Step 2: Assign a Subscription Plan to Each User

      Hosted PBX providers typically offer two to four pricing plans, each with a distinct suite of features. As you port and purchase numbers for your company’s users, you also must select a subscription plan for each user.

      Many providers allow you to mix and match plans, but some providers require that your whole phone system uses the same plan. Carefully review each plan’s routing options and channel offerings, choosing an option that provides each user with the capabilities and channels to meet the needs of their role.

       

      Step 3: Configure Your Dial Plan

      One of the first things you need to do is organize how your calls will be routed. You’ll have to define several call rules.

      Make a plan for which hours your desk phones will ring. You’ll also need rules to handle simultaneous and sequential ringing. During off-hours, decide whether to send them to voicemail or to another phone. If you choose to send them to your cell, make sure it’s reliable.

      Use your phone system’s IVR menu customization tool to input greeting messages and create routing paths for inbound callers. Assign users to queues to receive inbound calls.

       

      Step 4: Evaluate Performance

      Establish a weekly or monthly routine for evaluating your phone system’s performance using analytics and reports in the Administrator portal. Periodically check the quality of service (QoS) reports to make sure that call quality is good, and keep an eye on queue wait times to make sure that customers are being routed effectively.

      Finally, review customer sentiment scores to ensure that your support strategy is continually improving.

       

      Step 5: Review Your Bill

      Review the first and second month’s bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees.

      If there’s something you don’t understand about your bill, be sure to call into customer support, as they will explain it to you or fix the problem.

      Use our QuoteMatch tool to find a Hosted PBX solution.

      Instant quotes from top providers:

      “GetVoIP’s comparison guides made it easy to summarize services and make an informed and cost-effective decision.”

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      Richard J.
      Founder & CEO, Fanology Social
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