|User Reviews||Read Reviews||Read Reviews||Read Reviews||Read Reviews||Read Reviews||Read Reviews|
|Headquarters||Scottsdale, AZ||Atlanta, GA||San Mateo, California||Pleasanton, CA||Ontario, Canada||Orem, UT|
|Service Availability||United States||USA & Canada||USA, UK, Canada||United States||Worldwide||United States, Canada|
|Types of Service Offered||Business Phone Service, Hosted PBX, SIP Trunking, Call Center||Business VoIP, Hosted PBX , Residential VoIP||Business VoIP, Hosted PBX, Web Conferencing, Team Collaboration, Unified Communication, Paperless Fax||Internet Access, Hosted PBX, Unified Communications, SIP Trunks, PRI & Analog Lines, Network & Security, Cloud IT Services||Business VoIP, Unified Communications, Hosted PBX, Contact Center, Enterprise, On prem/Core||Business VoIP, Hosted PBX, Cloud Communication|
|Popular Service Plan||Office Pro Plus||Unlimited Extensions||Office Premium||$29.95 includes unlimited national calling and UC||MiCloud Business||Hosted IP|
|Money Back Guarantee||Cancel Anytime for a Full Refund||Cancel Anytime, No Fees.||30 day free trial. Cancel anytime.||30 days (and no contract promo offer)||No||Cancel Anytime, Fees May Apply|
|Free Trial||30 Days||Not Offered||30 Days||30 day sat guarantee (and no contract promo offer)||No||Not Offered|
|Hosted PBX Provider Services & Pricing Overview|
|Monthly Cost of Cheapest Service||$19.95||$19.99||19.99||$19.95||$17.50||$19.95|
|Amount of Lines Per Price Tier||1-4 Lines: $34.95/mo/user|
5-20 Lines: $29.95/mo/user
|New customer promo - Unlimited Users $19.99/mo/extension||1 Line: $34.99/mo/user |
2-19 Lines: $24.99/mo/user
20-99 Lines: $21.99/mo/user
100+ Lines: $19.99/mo/user
|No user minimum. Flat price any size||$17.50 for 5 users and under, $20 for 5+ users||1-4 Lines: $29.95/mo/user|
5-9 Lines: $25.95/mo/user
10-24 Lines: $23.95/mo/user
25-49 Lines: $21.95/mo/user
50+ Lines: $19.95/mo/user
|Month to Month Option||Available as promo for new customers only|
|Metered Plans||Starts as $8.95 100 Minutes||$14.99/mo + $0.03/min||Yes, Ask rep for current pricing||$0.04 cents per min|
|Number Porting Fee||Free||Free||Free||Free||Free||Free|
|Works with 3rd party Softphones|
|Toll Free Numbers||Number Provided Free (Incoming calls are $0.02/min)||$39.99/mo, No per minute charges||$5/mo (2500 Mins Included, Add||$0.04 cents per min||$1.75/mo (Incoming calls are $0.019/min)|
|BYOD Option||Works with most IP Phones|
|Hosted PBX Providers - Compare All Available Features|
|Advanced Call Forwarding|
|Anonymous Call Rejection|
|Auto Attendant||1 included, $9.95 each additional|
|Busy Lamp Field|
|Call Queuing||$14.95/mo/user||$14.99/mo plus $0.03/min|
|Call Me Now|
|Call Recording||$5.95/mo/user||$4.99/mo for 15 hours recording time||$9.95 per month||*Free to all new customers|
|Do Not Disturb|
|Find Me/Follow Me|
|Group Paging||$4.99/mo per group|
|Hunt Group||1 included, $4.95 each additional|
|Paperless Faxing||Starts at $4.95/mo/500 pages||$4.95/mo Unlimited Virtual Fax||Starts at $7.99/mo/500 Pages||$4.95/mo||Free V-Fax Only|
|Push To Talk|
|Selective Call Acceptance|
|Selective Call Rejection|
|Shared Call Appearance|
|Switchboard Software for Live Receptionist|
|Video Conferencing||$35 per user, min of 5 users|
|Number of Server Locations||8||5||7|
|Fully Redundant Network|
|Service Level Agreement|
|Uptime Guarantee||Varies||When over a MegaPath QoS enabled circuit||99.99%|
|Realtime System Status Monitoring|
|Hours||Mon-Fri: 5am - 6pm (MT) Sat: 9am - 1pm (MT)||24/7||24/7||24/7||24/7||24/7|
|Online Ticket Submissions|
San Mateo, California
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Don’t Forget To…
Make Arrangements Regarding Your New (Temporary?) Phone Number – This can vary depending on what your decision is regarding porting your number. if you are porting over your existing number, DO NOT cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know, say, with an email blast; if you have a temporary number (which is needed during the number porting process), it may be easiest to have all calls routed to your cell phones for the brief time that your number is being ported. More on Number Porting.
Tip: If you cancel your service with your old carrier before your number is ported, you’ll lose it.
Configure Your Dial Plan – One of the first things you need to do is organize how your calls will be routed. You’ll have to define a number of call rules, including:
*What hours for your desk phones to ring
*How to handle off-hours—whether calls go to voice mail or another phone, such as your cell
*How to handle faxes
*What buttons activate certain features, like pressing 1 for voice mail
*Setting your dial-by-name directory
*Simultaneous and sequential ringing/Find me & follow me rules
Tip: Be sure to configure your E-911 settings when you first set up your PBX
Review Your Bill – Review the first and second month’s bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees. If there’s something you don’t understand about your bill, be sure to call in to customer support, as they will explain it to you or fix the problem.
Write a Review – Share your experience with the world. Other people will get to gain from what you learned along the way. Talk about pleasant and unpleasant surprises, too. Other potential customers will want to know your experience. Leave a review here.
Hosted PBX Telephony - Additional Resources
- What is Cloud Hosted PBX?
- What is a Hybrid PBX Phone System?
- 5 Crucial Factors To Consider When Selecting a Hosted PBX System
- 5 Signs That Your VoIP System is Hacked
- 8 Tips for Improving VoIP Call Quality
- How Unified Communication Tools Have Transformed the PC Desktop
- Are VoIP Providers Allowed to Charge for Number Porting?
- Big Challenges to Consider When Switching Telephone Companies
- Business VoIP Buyer’s Guide – 10 Questions to Ask
- 8 Types of Integration Your Business Phone System Should Have
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