Best Cloud Hosted PBX Providers for 2023

Hosted PBX providers include a wealth of business communication and collaboration options that will transform your business phone system and the way you operate. Our comparison chart below breakdown award-winning hosted PBX solutions, some of which are from our partners, their pricing, all available cloud PBX features, as well as user reviews.

Provider
User Reviews
2994 Reviews
61 Reviews
508 Reviews
173 Reviews
138 Reviews
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Provider Info
HeadquartersScottsdale, AZSan Jose, CABelmont, CAAtlanta, GAOrem, UT
Year Founded2006April 21, 2011200320002006
Service AvailabilityUnited States & Canada40+ CountriesWorldwideUSA & Canada50+ countries
Types of Service OfferedBusiness Phone Service, Hosted PBX, SIP Trunking, Call Center, Video Meetings, Web Conferencing, Team MessagingBusiness Phone, Hosted PBX, Video Meetings, Web Conferencing, Webinar, ChatBusiness VoIP, Hosted PBX, Web Conferencing, Video Meetings, Team Collaboration, Unified Communication, Paperless FaxBusiness VoIP, Hosted PBX, Residential VoIP, SIP Trunking, Call Center Software, Web Conferencing, APIsBusiness VoIP, Hosted PBX, Cloud Communication, Video Meetings, Web Conferencing, Team Messaging
Popular Service PlanProfessional PlanUS & CA UnlimitedPremium PlanUnlimited ExtensionsStandard Plan
Money Back GuaranteeCancel AnytimeCancel Anytime30 days free trial. Cancel anytime.Cancel Anytime, No Fees.30 day free trial, cancel anytime
Free TrialNone7 Days free trial30 DaysNot Offered30 day free trial
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Hosted PBX Provider Services & Pricing Overview
Monthly Cost of Cheapest Service$17.95$10/mo/user$19.99$14.99$22.00
Amount of Lines Per Price Tier1-4 Lines: $27.95/mo/user
5-20 Lines: $25.95/mo/user
21-100: $22.95/mo/user
100+: $21.95/mo/user
No tier restrictions. Same price per user for all sizes1 -20 Lines: $34.99/mo/user
21-50 Lines: $34.99/mo/user
51-99 Lines: $34.99/mo/user
100+ Lines: $32.99/mo/user
1-10 Lines: $24.99/mo/user
11-20 Lines: $27.99/mo/user
21-99 Lines: $24.99/mo/user
1-10 Lines: $29.00/mo/user
11-20 Lines: $26.00/mo/user
21-50 lines $26/mo/user
51-100 lines $24/mo/user
100+ lines $22/mo/user
Month to Month Option
Yes
Yes
Yes
Yes
Yes
Metered PlansStarts as $8.95 100 Minutes$10/mo + pay per usage
No
$14.99/mo + $0.03/min
No
Customizable Plans
Yes
Yes
Yes
Yes
Yes
Setup FeeFreeFreeFreeFreeFree
Number Porting FeeFreeFreeFreeFreeFree
Mobile App
Yes
Yes
Yes
Yes
Yes
Desktop App
Yes
Yes
Yes
Yes
Yes
Works with 3rd party Softphones
Yes
Yes
Yes
Yes
Yes
Toll Free Numbers
Yes
Number Provided Free (Incoming calls are $0.02/min)
Yes
$5/mo
Yes
$5/mo (2500 Mins Included, Add
Yes
$39.99/mo, No per minute charges
Yes
Local Numbers
Yes
Yes
Yes
Yes
Yes
BYOD Option
Yes
Works with most IP Phones
Yes
Yes
Yes
Yes
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Hosted PBX Providers - Compare All Available Features
Advanced Call Forwarding
Yes
Yes
Yes
Yes
Yes
Anonymous Call Rejection
Yes
Yes
Yes
Yes
Yes
Auto Attendant
Yes
Yes
Yes
Yes
Yes
Busy Lamp Field
Yes
Yes
Yes
Yes
Yes
Business SMS
Yes
Yes
Yes
Yes
Yes
Call Queuing
Yes
Yes
Yes
Yes
$14.99/mo plus $0.03/min
Yes
Call Me Now
Yes
No
Yes
Yes
Yes
Call Notifications
Yes
Yes
Yes
Yes
Yes
Call Parking
Yes
Yes
Yes
Yes
Yes
Call Recording
Yes
Yes
Yes
Yes
$4.99/mo for 15 hours recording time
Yes
*Free to all new customers
Call Return
Yes
No
Yes
No
Yes
Call Waiting
Yes
Yes
Yes
Yes
Yes
Caller ID
Yes
Yes
Yes
Yes
Yes
Conference Calls
Yes
Yes
Yes
Yes
Yes
Dial-by-name Directory
Yes
Yes
Yes
Yes
Yes
Do Not Disturb
Yes
Yes
Yes
Yes
Yes
E911
Yes
Yes
Yes
Yes
Yes
Find Me/Follow Me
Yes
Yes
Yes
Yes
Yes
Group Paging
Yes
Yes
Yes
Yes
$4.99/mo per group
Yes
Hunt Group
Yes
Yes
Yes
Yes
Yes
IVR
Yes
Yes
Yes
Yes
Yes
Mobile/Deskphone Sync
Yes
Yes
Yes
Yes
Yes
On-Hold Music
Yes
Yes
Yes
Yes
Yes
Paperless Faxing
Yes
No
Yes
Starts at $7.99/mo/500 Pages
Yes
$4.95/mo Unlimited Virtual Fax
Yes
Free V-Fax Only
Privacy Options
Yes
Yes
Yes
Yes
Yes
Push To Talk
Yes
Yes
Yes
Yes
No
Selective Call Acceptance
Yes
Yes
Yes
Yes
Yes
Selective Call Rejection
Yes
Yes
Yes
Yes
Yes
Shared Call Appearance
Yes
Yes
Yes
Yes
Yes
Simultaneous Ring
Yes
Yes
Yes
Yes
Yes
Switchboard Software for Live Receptionist
Yes
No
Yes
Yes
No
Three-way Calling
Yes
Yes
Yes
Yes
Yes
Unlimited Extensions
Yes
Yes
No
Yes
Yes
Video Conferencing
Yes
Yes
Yes
Yes
Yes
Virtual Extensions
Yes
$4.95/mo/ext
Yes
Yes
Yes
$14.99/mo/ext
Yes
Voicemail Transcriptions
Yes
Yes
Yes
Yes
$4.99/mo/ext
Yes
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Network
Number of Server Locations817 worldwide19 in North America and 28 worldwideN/A10
Fully Redundant Network
Yes
Yes
Yes
Yes
Yes
Service Level Agreement
Yes
Yes
Yes
Yes
Yes
Uptime Guarantee
Yes
99.999%
Yes
varies
Yes
99.999%
Yes
99.999%
Yes
99.995%
Realtime System Status Monitoring
Yes
Yes
Yes
Yes
Yes
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Integration
Box
No
Yes
Yes
Yes
No
Dropbox
No
Yes
Yes
No
No
Google Apps
Yes
Yes
Yes
Yes
Yes
NetSuite
Yes
Yes
Yes
Yes
No
Office 365
Yes
Yes
Yes
Yes
Yes
Oracle
Yes
Yes
Yes
Yes
Yes
Outlook
Yes
Yes
Yes
Yes
Yes
Quickbooks
No
Yes
Yes
No
No
SalesForce
Yes
Yes
Yes
Yes
Yes
SugarCRM
Yes
Yes
Yes
Yes
No
Zendesk
Yes
Yes
Yes
Yes
Yes
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Support
Hours
Yes
24/7
Yes
24/7/365 Live Agent Support
Yes
24/7
Yes
24/7
Yes
24/7
Email Support
Yes
Yes
Yes
Yes
Yes
Instant Chat
Yes
Yes
Yes
Yes
Yes
FAQs Section
Yes
Yes
Yes
Yes
Yes
Video Tutorials
Yes
Yes
Yes
Yes
Yes
E-Guides
Yes
Yes
Yes
Yes
Yes
Online Ticket Submissions
Yes
Yes
Yes
Yes
Yes
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Nextiva
4.6
  • Call Center Solutions
  • Unlimited Calling (US/Canada)
  • Expandable PBX Trunks
Zoom
4.2
    RingCentral
    3.8
    • Unlimited Calls & Fax (US/CA)
    • 30-Day Money Back Guarantee!
    Vonage Business
    3.4
    • Includes 40+ Calling Features
    • Unlimited/Metered Plans
    • Virtual PBX Extension
    GoToConnect
    4.2

      Latest Hosted PBX Reviews

      • Taylor G.
        May 23, 2023
        5.0
        Ring Central is a great phone service for any office job – I love how I can easily send texts and faxes all in the app, and I love being able to route ...
      • Mark F.
        May 23, 2023
        5.0
        Had a great experience from start to finish. My sales rep Karen, to the implementation team, the process is easy and interface is user friendly. The low...
      • Sheila A.
        May 23, 2023
        1.2
        We have used Ring Central for about 1 years. It is VERY pricey. We don’t use most of the features. What is unfortunate the business has to close for a...
      • Hassan B.'s review for RingCentral
        Hassan B.
        May 23, 2023
        1.0
        I recently had an unfortunate experience with Ring Central that compelled me to share my honest feedback and recount the challenges I faced with their...

      What to Look for in a Hosted PBX Provider

      When you rely on external services to host, manage and maintain your phone system, it’s important to ensure you choose a provider you can rely on. With promises of service guarantees and satisfaction rates in many hosted PBX solutions, it can be difficult to confide in one sole provider. However, when you focus on the objective points, it’s easy to see who provides the best service for your business.

      Features

      The features in your private branch exchange system determine the scope of what you can do with the system. When comparing providers, one of the easiest factors to locate and compare is the comprehensive feature lists found on the provider’s website.

      There should be a breakdown of every feature offered on the different plans. This first step offers an easy introduction to the services and allows you to write off providers that don’t suit your price point and telephony needs.

      Reliability and Network

      The features included with your service won’t matter without a solid, reliable network. If the provider’s servers go down, your phones go down. The provider you choose must have a redundant and robust network with a high service level guarantee. Providers should guarantee over 97% uptime.

      Find a provider that operates data centers in multiple locations. You need redundancy around the world but you also need an east coast and west coast data center in the U.S.

      If one goes down, your calls can be rerouted to the backup without interruption. Enter a service level agreement to ensure the status and reliability of your service.

      Customer Service

      If your provider’s servers go down or you have any other issues with your service, you need consistent and accessible customer service. Certain providers will offer U.S. based customer service while others are based abroad. Some providers even offer 24/7 customer service, but may limit this to their higher paying customers.

      Methods of contact can vary with phone calls, email, online tickets or even web chat.

      Flexibility

      As one of the major benefits of adopting a hosted PBX, you would want a provider that is as flexible as the service can be.

      With a hosted solution scaling up and down is very simple. A provider that allows this flexibility at little to no cost will be much easier to scale with. When it comes to expanding not only users but also features and overall service, you need a flexible service.

      Some providers may charge fees extra for adding lines, removing lines, or turning features on and off.

      Hidden Costs

      No one wants to be ambushed with hidden costs or cancellation fees. Many providers will supply transparent price quotes. However, keep an eye out for any extra fees or charges you may not have expected.

      Cancellation fees can also occur if you decide to interrupt your service before an agreed-upon date.

       

      Benefits of Hosted PBX Solutions

      Cost Savings

      Initial setup, ongoing maintenance, and upgrade costs are high with a standard PBX. A hosted cloud PBX removes most of the extra fees associated with establishing and running your phone system on-premise.

      Ease of Use and Setup

      As the initial setup is handled by the service provider, there won’t be many headaches on your end to get your system running. Adding lines or changing features is as simple as logging into the online account management portal and ticking different boxes.

      Local Presence

      Hosted PBX providers have access to an unlimited amount of local numbers. Customers won’t have to dial out to a big, faceless cooperate 800 number.

      Location Flexibility

      With desktop softphone applications and even mobile phone applications, your workers can access your phone system from anywhere. You’re no longer tied down to just your desk phone, as you can also set one number to ring every device.

      Scalability

      Your system won’t be limited by what hardware you have on presence. You can scale your system either up or down at the flick of a switch to best fit your needs.

      Credibility

      When you use hosted PBX, your business projects your professional image with a robust fail-proof phone system. It will come packaged with features normally reserved for large enterprise systems, like an auto-attendant and call routing. These robust features can make even a small operation look like a substantial enterprise.

      Integrations

      On-premise PBX systems are limited by the hardware that you have set up. Hosted solutions, on the other hand, let you streamline your workflow by integrating the SaaS tools that are already in your stack. This also makes the PBX system more versatile overall.

      Security

      Any service provider worth their subscription price will ensure top-notch security on all their cloud-based solutions. This will ensure that both your information, as well as the data of your customers, remains safe at all times.

      Reliability

      Most of the popular PBX providers guarantee 99% uptime or greater in their SLA which ensures customers can always reach you. Furthermore, this also eliminates the need for preventative maintenance or costly repairs that on-premise PBX systems require.

       

      Setting Up Your Hosted PBX System

      Prepare For a New Number

      If you are porting over your existing number, don’t cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know.

      Send out an email blast, change it on your website, and make the change to any social media accounts you have. If you have a temporary number during the porting process, route calls to your cell phones for that brief time. Number porting can throw a wrench in your sales and customer service efforts so be sure you plan carefully.

      If you cancel your service with your old carrier before your number is ported, you’ll lose it.

      Configure Your Dial Plan

      One of the first things you need to do is organize how your calls will be routed. You’ll have to define several call rules.

      Make a plan for which hours your desk phones will ring. You’ll also need rules to handle simultaneous and sequential ringing. During off-hours, decide whether to send them to voicemail or to another phone. If you choose to send them to your cell, make sure it’s reliable.

      If you get faxes, set something up for that.

      There should be a set of features connected to pressing certain buttons. If you want to let callers press 1 for voice mail, that needs to be set up. If you want to set a dial-by-name directory, you have to set that up in advance.

      Be sure to configure your E-911 settings when you first set up your hosted VoIP service.

      Review Your Bill

      Review the first and second month’s bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees.

      If there’s something you don’t understand about your bill, be sure to call into customer support, as they will explain it to you or fix the problem.

       

      Write a Review

      If you’ve had an experience with a VoIP provider or hosted PBX service, share your feedback. Tell users about pleasant and unpleasant surprises. Other potential customers will want to know your experience.

      Leave a review on our site and your feedback will help other businesses looking for their own PBX solution.

      Use our QuoteMatch tool to find a Hosted PBX solution.

      Instant quotes from top providers:

      “GetVoIP’s comparison guides made it easy to summarize services and make an informed and cost-effective decision.”

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      Richard J.
      Founder & CEO, Fanology Social
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