Best Unified Communications Systems & Solutions

This buyer's guide to Unified Communications systems provides a comprehensive breakdown of the most popular UC solutions, system features, pricing and plans, and user experience. We’ve tested hundreds of Unified Communications services to bring you the information you need to make the right choice for your business.

Features
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Top Rated
UCaaS + CCaaS
  • Auto Attendant routes inbound calls to the right teams quickly
  • Voice calling and video conferencing with HD call quality
  • Mobile and desktop app to stay connected with teams and customers remotely
  • Proven Reliability - No Reported Outages in 3 Years
4.6
2775 Reviews
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Best Value
UCaaS + Whiteboard
  • Collaboration Tools for a Hybrid World with Seamless Cross-Platform Integrations
  • Scalable and Reliable Communications of All Sizes
  • Meetings of up to 1000, Webinars of up to 50,000, Chat Channels of up to 10,000
  • Simple to Manage and Delightful to Use
4.2
61 Reviews
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Team Collaboration
  • Secure solution that can be deployed and scaled up or down in minutes
  • Team members can work from anywhere on any desktop or mobile device
  • Integrates voice, video, team messaging, and a host of business apps
3.8
486 Reviews
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  • 99.999% uptime reliability and Quality of Service (QoS)
  • Powerful and flexible with 50+ business phone features
  • Supported in 40 + countries and 96+ world numbers for local inbound calling
3.4
172 Reviews
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  • Deploy quickly across teams and time zones with super-simple setup
  • Top-of-the-line security and adherence to standards like SOC 2 Type II, GDPR
  • Integrates easily with Slack, Outlook, Salesforce, Microsoft Teams and more
4.2
138 Reviews
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  • Built-in AI transcribes calls, analyzes sentiment and creates call summaries
  • Analytics that give perfect visibility into usage and adoption across global offices
  • Web Portal for administrators to setup and manage the platform
4.6
262 Reviews
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  • Video, Voice, Chat, Contact Center and more
  • Easy Set-up, Simple to Use, One Platform
  • Free Business Phone + Mobile App for Every User
  • J.D. Power Certified 24/7 Support
4.3
11 Reviews
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Nextiva
4.6
Top Rated
  • Auto Attendant routes inbound calls to the right teams quickly
  • Voice calling and video conferencing with HD call quality
  • Mobile and desktop app to stay connected with teams and customers remotely
  • Proven Reliability - No Reported Outages in 3 Years
Zoom
4.2
Best Value
  • Collaboration Tools for a Hybrid World with Seamless Cross-Platform Integrations
  • Scalable and Reliable Communications of All Sizes
  • Meetings of up to 1000, Webinars of up to 50,000, Chat Channels of up to 10,000
  • Simple to Manage and Delightful to Use
RingCentral
3.8
  • Secure solution that can be deployed and scaled up or down in minutes
  • Team members can work from anywhere on any desktop or mobile device
  • Integrates voice, video, team messaging, and a host of business apps
Vonage Business
3.4
  • 99.999% uptime reliability and Quality of Service (QoS)
  • Powerful and flexible with 50+ business phone features
  • Supported in 40 + countries and 96+ world numbers for local inbound calling
GoToConnect
4.2
  • Deploy quickly across teams and time zones with super-simple setup
  • Top-of-the-line security and adherence to standards like SOC 2 Type II, GDPR
  • Integrates easily with Slack, Outlook, Salesforce, Microsoft Teams and more
Dialpad
4.6
  • Built-in AI transcribes calls, analyzes sentiment and creates call summaries
  • Analytics that give perfect visibility into usage and adoption across global offices
  • Web Portal for administrators to setup and manage the platform
Intermedia
4.3
  • Video, Voice, Chat, Contact Center and more
  • Easy Set-up, Simple to Use, One Platform
  • Free Business Phone + Mobile App for Every User
  • J.D. Power Certified 24/7 Support

As with any software subscription, UCaaS pricing depends on the number of users and the specific plan that you choose. Additional features will also incur extra charges. 

That being said, expect to pay anywhere from $15/mo/user from a company like Zoom, up to $39/mo/user from a company like RingCentral for a basic UCaaS system. 

Though compliance and security may vary according to provider, high-quality UCaaS systems will have: 


  • HIPAA compliance
  • PCI compliance
  • GDPR compliance
  • TLS and SRTP secure
  • Two-factor authentication
  • Third-party security testing 
  • Encrypted
  • Tier III data centers with SOC 2 certification 

VoIP (Voice over Internet Protocol) refers primarily to voice calling and audio conferencing. Though VoIP software is a part of UCaaS, not all VoIP phone systems will offer unified communications.

In most cases, yes, and you’ll likely sign a contract for a minimum of one year up to three years with the provider you select. That being said, an SLA is a good thing. It allows you to have written documentation of guaranteed uptimes, functionalities the tool must be able to complete, and other specifications. (Learn more in our SLA post.)


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Richard J.
Founder & CEO, Fanology Social
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