Home Unified Communications

Unified Communications as a Service Guide

Unified Communications (UC) streamlines business communication and offers increased flexibility for customers and employees. This guide to unified communications systems provides a comprehensive breakdown of the most popular providers, features, pricing and plans, and user experience. We’ve tested hundreds of unified communications services to bring you the information you need to make the right choice for your business.

Advertiser Disclosure
Features
Reviews
More Details
Editors' Choice
  • Unified Phone, Messaging, Collaboration, Ticketing, CRM.
  • Voice calling and video conferencing with HD call quality on any device
  • Mobile and desktop app to stay connected with teams and customers
  • Proven Reliability - No Reported Outages in 3 Years
4.6
3171 Reviews
Get Pricing
Best Value
  • One App for Team Chat, Phone, Whiteboard, Meetings & More!
  • Scalable and Reliable Communications of All Sizes
  • Mail & Calendar included with all Zoom One Plans
  • Zoom AI Companion Available at No Additional Cost with your License
4.2
99 Reviews
Get Pricing
Top Picks
  • Secure solution that can be deployed and scaled up or down in minutes
  • Team members can work from anywhere on any desktop or mobile device
  • Integrates voice, video, team messaging, and a host of business apps
  • RingCentral MVP Offers Flexibility and Scalability To Improve Collaboration
3.9
550 Reviews
Get Pricing
  • 99.999% uptime reliability and Quality of Service (QoS)
  • Powerful and flexible with 50+ business phone features
  • Supported in 40 + countries and 96+ world numbers for local inbound calling
3.8
258 Reviews
Get Pricing
  • Voice Over IP Calling - Bring Your Own Carrier
  • Collaboration - Shared Projects & Goals, Share Files, Team Channels, Real-time Coauthoring
  • Instant Messaging - Rich Text, Chat Translation, Priority Notifications, Group Chat
  • Online Meetings - Video & Audio Conferencing, Virtual Events, Screenshare
3.8
15 Reviews
  • Webex UC Suite - Meeting, messaging, calling, events
  • Named a Leader in Collaborative Meetings by Omdia Universe
  • Enable participation in meetings with quizzes, polling, and Q&A
  • Digital whiteboarding solution for everyone, on any device
4.5
13 Reviews
  • Built-in AI transcribes calls, analyzes sentiment and creates call summaries
  • Analytics that give perfect visibility into usage and adoption across global offices
  • Move Seamlessly Between Conversations and Channels in One Platform
4.6
264 Reviews
  • AI-powered workflows for every interaction
  • HD video with desktop and mobile screen-sharing
  • Integrated Contact Center, Voice, Video, Chat, and APIs
4.3
701 Reviews
  • Deploy quickly across teams and time zones with super-simple setup
  • Top-of-the-line security and adherence to standards like SOC 2 Type II, GDPR
  • Integrates easily with Slack, Outlook, Salesforce, Microsoft Teams and more
4.3
155 Reviews
Nextiva
4.6
Editors' Choice
  • Unified Phone, Messaging, Collaboration, Ticketing, CRM.
  • Voice calling and video conferencing with HD call quality on any device
  • Mobile and desktop app to stay connected with teams and customers
  • Proven Reliability - No Reported Outages in 3 Years
Zoom
4.2
Best Value
  • One App for Team Chat, Phone, Whiteboard, Meetings & More!
  • Scalable and Reliable Communications of All Sizes
  • Mail & Calendar included with all Zoom One Plans
  • Zoom AI Companion Available at No Additional Cost with your License
RingCentral
3.9
Top Picks
  • Secure solution that can be deployed and scaled up or down in minutes
  • Team members can work from anywhere on any desktop or mobile device
  • Integrates voice, video, team messaging, and a host of business apps
  • RingCentral MVP Offers Flexibility and Scalability To Improve Collaboration
Vonage Business
3.8
  • 99.999% uptime reliability and Quality of Service (QoS)
  • Powerful and flexible with 50+ business phone features
  • Supported in 40 + countries and 96+ world numbers for local inbound calling
Microsoft Teams
3.8
  • Voice Over IP Calling - Bring Your Own Carrier
  • Collaboration - Shared Projects & Goals, Share Files, Team Channels, Real-time Coauthoring
  • Instant Messaging - Rich Text, Chat Translation, Priority Notifications, Group Chat
  • Online Meetings - Video & Audio Conferencing, Virtual Events, Screenshare
Webex
4.5
  • Webex UC Suite - Meeting, messaging, calling, events
  • Named a Leader in Collaborative Meetings by Omdia Universe
  • Enable participation in meetings with quizzes, polling, and Q&A
  • Digital whiteboarding solution for everyone, on any device
Dialpad
4.6
  • Built-in AI transcribes calls, analyzes sentiment and creates call summaries
  • Analytics that give perfect visibility into usage and adoption across global offices
  • Move Seamlessly Between Conversations and Channels in One Platform
8x8 Inc.
4.3
  • AI-powered workflows for every interaction
  • HD video with desktop and mobile screen-sharing
  • Integrated Contact Center, Voice, Video, Chat, and APIs
GoTo Connect
4.3
  • Deploy quickly across teams and time zones with super-simple setup
  • Top-of-the-line security and adherence to standards like SOC 2 Type II, GDPR
  • Integrates easily with Slack, Outlook, Salesforce, Microsoft Teams and more

Though compliance and security may vary according to provider, high-quality UCaaS systems will have: 


  • HIPAA compliance
  • PCI compliance
  • GDPR compliance
  • TLS and SRTP secure
  • Two-factor authentication
  • Third-party security testing 
  • Encrypted
  • Tier III data centers with SOC 2 certification 

VoIP (Voice over Internet Protocol) refers primarily to voice calling and audio conferencing. Though VoIP software is a part of UCaaS, not all VoIP phone systems will offer unified communications.

In most cases, yes, and you’ll likely sign a contract for a minimum of one year up to three years with the provider you select. That being said, an SLA is a good thing. It allows you to have written documentation of guaranteed uptimes, functionalities the tool must be able to complete, and other specifications.


Instantly compare Unified Communications providers for your needs

Personalized quotes 6 clicks away

“GetVoIP’s comparison guides made it easy to summarize services and make an informed and cost-effective decision.”

user
Richard J.
Founder & CEO, Fanology Social
How many employees do you have?
We'll match you with services for your company size.
Lines
What features do you need?
We'll narrow down providers that offer these features.
Features
Who should we send the information to?
First and Last Name
Your Company Name
What is the best number to reach you?
100% Privacy. We'll Never Spam You!
Almost Done!
Where should we send your quotes?
Next
or press ENTER