Best CRM Software for 2022: Compared & Reviewed

With so many CRM software to choose from, we've put together this comprehensive guide to help you compare and identify the top CRM systems. Our analysts have researched and tested over 40 CRM solutions, filtering out industry-leading products with the most advanced features, backed by unparalleled customer service, and aggressive pricing.

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Easily Build, Run, and Scale Workflows On One Platform
  • Get started fast with hundreds of visual and customizable templates
  • Easily automate the repetitive work
  • View data as a map, calendar, timeline, kanban, and more
4.5
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Let's Go
One Powerful Suite To Manage All Your Customer Interactions
  • Intelligent case routing to manage workloads more efficiently
  • Multi-channel support including Email, phone, live chat, social media, & SMS
  • Advanced IVR that runs on Conversational A.I.
4.5
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Let's Go
Complete View of Customer Interactions to Personalize Engagement
  • Understand interest and engagement levels with the Activity Timeline
  • Automate time-consuming tasks
  • AI-powered Chatbots to chat with visitors in real-time
4.3
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Let's Go
Polished CRM with Aligned Sales & Marketing Tools
  • Integrated email and calling with real-time notifications
  • Automatic communication logging and unlimited users
  • Native integration with HubSpot Sales and Marketing
4.3
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Let's Go
Bring Sales, Marketing, IT, and Analytics Together With Digital Workflows
  • Shared view of every customer so that your teams can deliver
  • One-of-a-kind learning hub to help your workforce learn essential skills
  • Take data-driven actions with suggestions from "Einstein AI"
4.1
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Let's Go
Sleek, Powerful CRM with Extensive Integrations
  • 2-way email, 2-way telephony and social media monitoring
  • Sales insights and email tracking built into marketing campaigns
  • Native integration with Zoho's Cloud Application Suite
4.0
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Let's Go
Powerful Cloud-Based Platform with CRM Tools for Small Businesses
  • Offers a host of third-party app integrations
  • Easy to use and can be customized to fit any workflow
  • Built-in click-to-dial call and recording
3.8
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Let's Go
Combines CRM, Marketing and Sales Automation Into One Platform
  • Tightly integrated sales and marketing functions
  • Extensive knowledge base for small business growth
  • Dedicated onboarding with software expert
3.8
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Simple, Effective CRM with High Adaptability
  • Includes contact management, email tracking and key integrations
  • One-click calling with preferred VoIP built into the platform
  • Flexible and convenient pay-as-you-go pricing
3.6
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Monday.com
4.5
  • Get started fast with hundreds of visual and customizable templates
  • Easily automate the repetitive work
  • View data as a map, calendar, timeline, kanban, and more
Nextiva
4.5
  • Intelligent case routing to manage workloads more efficiently
  • Multi-channel support including Email, phone, live chat, social media, & SMS
  • Advanced IVR that runs on Conversational A.I.
Freshworks
4.3
  • Understand interest and engagement levels with the Activity Timeline
  • Automate time-consuming tasks
  • AI-powered Chatbots to chat with visitors in real-time
HubSpot
4.3
  • Integrated email and calling with real-time notifications
  • Automatic communication logging and unlimited users
  • Native integration with HubSpot Sales and Marketing
Salesforce
4.1
  • Shared view of every customer so that your teams can deliver
  • One-of-a-kind learning hub to help your workforce learn essential skills
  • Take data-driven actions with suggestions from "Einstein AI"
Zoho
4.0
  • 2-way email, 2-way telephony and social media monitoring
  • Sales insights and email tracking built into marketing campaigns
  • Native integration with Zoho's Cloud Application Suite
Zendesk
3.8
  • Offers a host of third-party app integrations
  • Easy to use and can be customized to fit any workflow
  • Built-in click-to-dial call and recording
Keap
3.8
  • Tightly integrated sales and marketing functions
  • Extensive knowledge base for small business growth
  • Dedicated onboarding with software expert
Capsule
3.6
  • Includes contact management, email tracking and key integrations
  • One-click calling with preferred VoIP built into the platform
  • Flexible and convenient pay-as-you-go pricing

 

What is CRM Software?

CRM software (customer relationship management software) is a cloud-based system that is used for managing, organizing, and automating your company’s customer relationships, sales data, customer interactions, leads, marketing, and much more.

CRM software is the technology counterpart to the business strategy of customer relationship management. Customer relationship management, usually simply shortened to CRM, is a strategy where organizations leverage data to better understand their customers. This strategy takes many forms and processes, but at its core focuses on businesses knowing the needs of current and potential customers to increase overall sales.

  • The Software – When mentioning CRM in today’s business environment, the term usually refers to the software that organizations use to make their CRM strategy work. While CRM systems has roots dating back to the 1970s, modern customer relationship management software leverage advanced cloud-based tools and solutions that organize and automate customer information to provide a seamless customer experience.
  • A Customer-Centric Approach – CRM takes many forms, but at its core, it is the principle that creating good ongoing relationships with customers drives profits. This customer-centric strategy focuses on presenting customers with a unified face and a seamless experience.
  • Shared Customer Information – CRM tools provide customer collected information – such as past purchases, customer service experiences, etc – that team members can easily access. This ensures that any customer-facing company representative has up-to-date information to serve the customer. This continuity helps customers feel respected and valued, leading to longer partnerships. It also creates a steadier business flow, allowing organizations to be better at forecasting future profits and expenditures.
  • Cross-Department Integration – Customer management tools help synchronize real-time customer communications across business units, such as sales, marketing, and customer service. With these departments working together, customers receive an enhanced customer experience. They no longer need to explain challenges multiple times or repeat information. For large organizations with multiple departments and large support staff, this ability to integrate communication data can help retain customers. While CRM systems do also feature collaboration capabilities, the market is filled with robust collaboration technologies if that is your primary meed.

 

Why Use CRM Software?

The global CRM market was valued at $43.7 billion in 2020 and is expected to expand at a compound annual growth rate of 10.6% from now until 2028. This continued growth comes alongside the rising demand for automated engagement with customers as businesses continue to see the value CRM brings to operations.

Businesses institute cloud CRM systems to overcome traditional shortcomings in business processes. Many CRM features can help businesses solve the following challenges:

  • Lack of centralization. Without a unified task management system and customer communication log it is difficult for even small organizations to provide an exceptional customer experience. This lack of information hurts the customer as tasks inevitably get lost or overlooked. For businesses, they also do not have a central repository of customer information to base larger decisions, which can hurt the bottom line.
  • Customer retention. When a customer comes to your business with a problem they want it fixed. The easier an organization can make this process, the happier the customer will be. CRM platforms improve customer management and ensure that customers’ needs get met quickly and efficiently.
  • Improve workplace efficiency. A solid solution can improve team collaboration, allowing for the needs of a customer to be passed seamlessly from one department to another. With a CRM, a customer’s information can easily become misplaced or the customer may need to repeat their needs several times, lowering their overall experience. Organizations looking for free collaboration tools should look exclusively at an outside solution.

 

CRM Software Essential Features

Below, we’ll cover the most important CRM functions and essential features to look for.

Customer Data and Contact Management

Contact Management

Source: Teamgate.com

The ability to collect, organize and access customer data is vital to all types of CRM. This tool allows users to segment contacts into groups and improve marketing strategies when introducing new products. CRM unifies all customer and client data in one place, simplifying and centralizing everything a business needs to know about them.

 

Marketing Automation

Marketing Automation Dashboard

Top CRM platforms allow organizations to automate parts of their marketing efforts. CRM marketing tools and functions include sending emails to customers in certain buying stages or company demographics. As a result, marketing teams can strategically reach target audiences with reduced effort. This helps a sales rep generate a higher number of sales leads in a shorter period of time by leveraging things like email marketing, dynamic pricing, and even social media outreach on sites like LinkedIn.

 

Customer Support

Customer Support CRM

Source: Zoho

CRM systems integrate with help desk and contact center software to streamline customer interactions, phone calls, and help desk cases. This continuity helps with customers who make multiple calls for support. It also helps ensure that information customers entered elsewhere, such as into an online form or with an AI chatbot, is available when speaking with customer service teams. Organizations specifically looking for the best free help desk software should check out these options if that is their primary goal.

 

Lead Management

Lead Management CRM Dashboard

Source: Kapture

Part of the CRM benefit includes the ability to use analytics for lead generation. This can include metrics and scoring prospects to determine the best opportunities to follow up with based on their profile. By using available data on a customer’s needs, purchase history, and larger industry trends, salespeople can create marketing campaigns to better target those more likely to make a purchase. Along with improving efficiency, these processes can help improve the function of your sales team.

 

Accelerated Sales Funnels

CRM Sales Acceleration

Along with recording customer interactions, these products can improve overall sales enablement and operations. Sales force automation features include the ability to create quotes, process orders, update contact information, send and track emails, evaluate employee performance, and create a sales management protocol.

 

How to Get Started with CRM Software

Selecting a CRM software can feel overwhelming for businesses looking to make the first step. Like all large technology decisions, picking these types of tools requires organizations to answer a series of small questions and then find the solution that best fits their needs.

Let’s look at some things businesses must consider.

  • Infrastructure Requirements – When these products initially hit the market it was largely available on-prem, but in recent years cloud-based solutions have become the norm. Cloud-based platforms do not require organizations to make any additions to their existing IT infrastructure. Cloud-based software only requires a browser and a working internet connection. This is opposed to on-premises solutions, which would require additional servers.
  • Accessibility – Businesses want employees to access CRM data wherever they work. With remote work becoming more popular, the need to access data anywhere has become that much more important. Cloud-based CRM software can be accessed anywhere from any device. This makes it simple for employees to access information in a timely manner no matter where they work.
  • Costs – Some CRM platforms offer their service for free. However, these free options typically only include a base level of service and come with continuous sales pitches to increase functionality. A free option can be a good place for businesses just starting out as they can test the core of a CRM system before making a financial decision.
  • Customization – Customer management solutions offer a range of additional tools based on customer needs. Thankfully, these services come as add-ons that can be tailored for an organization’s specific needs. Businesses looking to implement a CRM should consider what customized solutions work best for their needs, along with creating a list of services that would be nice to have. Determining these two factors will help in picking the best solution while keeping costs in line.
  • Ease of Use and Integration – Like all software, the benefits of CRM software can only be realized if employees can integrate them into their daily work. Businesses want to ensure that any CRM system they select works with their existing systems. While many CRM solutions are built to work with a variety of technologies, businesses will want to make sure adding a certain CRM will not have integration issues.
  • Security and Privacy – The security of your data and the information of your customers should be a top priority. Not only is this information a competitive advantage, exposing customer data is simply bad business. With cloud-based CRM software, the vendor bears responsibility for security and has likely invested heavily in keeping data secure.

 

Free vs Paid CRM Software

As businesses look to implement a CRM software they may be overwhelmed by the volume of choices available. The CRM marketplace includes a wide variety of vendors from established players to start-ups looking to disrupt the market. One of the big questions technology executives face is whether to select one of the myriad of free CRM software on the marketplace as opposed to a paid option.

While a free option may seem preferred at first glance, you must understand that most free offerings only include basic functionality. For small businesses just starting with CRM, this may be enough. For large and medium-sized companies, or for small businesses looking to quickly grow, these free platforms may fall short.

Here are some key differences between free and paid CRM software businesses should consider.

Free CRM Software

Paid CRM Software

  • Sets a cap on the number of users
  • Offers basic functionality
  • Limit on the number of customer records
  • Limited native integrations and features
  • Unable to use third-party features
  • Limited email tracking
  • Limited notifications and reminders
  • No or minimal lead scoring and marketing functions.
  • No or limited support
  • No or limited reporting
  • Ability to easily add users as operations expand
  • Provides businesses with additional features and functionality that can be added as needed
  • No limit on the number of customer and client records
  • Expanded native integrations to allow for simple adoption
  • Able to add third-party features as needed
  • Expanded email tracking and data collection from targeted email campaigns
  • Robust automated notification system and task reminders to help ensure customer satisfaction
  • Lead scoring and marketing ability that integrates with current collaboration platforms

 

The Best Free CRM Software

Free products come with limitations, but that does not mean they can’t still be valuable for the right business. These solutions can help startup companies or small businesses looking to leverage these types of tools. A free solution may not suit an organization’s long-term needs, but it can provide a low-risk way to see if these tools can help improve your business.

When looking at the marketplace, these are currently the best free CRM options on the market:

HubSpot CRM

Zoho CRM

Capsule

Insightly

Agile CRM

G2 Rating 4.3/5 4.0/5 4.3/5 4.1/5 4.0/5
Capterra Rating 4.5/5 4.2/5 4.5/5 3.9/5 4.1/5
Trustradius Rating 8.3/10 8.1/10 8.5/10 8.2/10 7.7/10
Contacts Free up to 1,000,000 Free up to 50,000 250 Free up to 2,500 Free up to 25,000
Data Storage Unlimited 1 GB 50 MB per user Free up to 200 MB 2 GB per user
Pricing $0 forever $0 forever for up to 3 users $0 for up to 2 users $0 for up to 2 users $0 per month for 10 users
Learn More Hubspot Free CRM Zoho Free CRM Capsule Free CRM Insightly Free CRM Agile Free CRM

 

 

Best CRM Software for 2022 – Pricing & Features Breakdown

The marketplace includes dozens of leading products. Businesses may feel overwhelmed in deciding which one to use for their organization. Since picking a solution can greatly impact a business’s bottom line it is imperative that technology leaders make the right choice. Let’s look at some of the best CRM tools currently on the market.

 

Monday.com

Monday.com is a team collaboration platform that focuses on project management through the use of a collection of spreadsheets that track tasks, assignees, the status of the tasks, due dates, and more. It is highly user-friendly with a simple UI and an aesthetically pleasing color scheme to make the quick sorting of tasks easier.

Monday.com Pricing and Plans

Monday.com offers 5 different pricing plans starting at $0.00 per month for the individual plan

Individual Basic Standard Pro Enterprise
  • $0/month
  • Up to 2 seats
  • Unlimited Boards
  • Unlimited Docs
  • 200+ templates
  • Over 20 column types
  • Up to 2 team members
  • iOS and Android apps
  • $8.00/seat per month
  • Total $24.00/month billed annually
  • Includes individual, plus:
  • Unlimited free viewers
  • Unlimited items
  • 5GB file storage
  • Prioritized customer support
  • Create a dashboard based on 1 board
  • $10.00/seat per month
  • $30/month billed annually
  • Includes basic, plus:
  • Timeline and Gantt views
  • Calendar view
  • Guest access
  • Automation (250 actions per month)
  • Integrations (250 actions per month)
  • Create a dashboard that combines up to 5 boards
  • $16/seat per month
  • $48/month billed annually
  • Includes standard, plus:
  • Private boards and docs
  • Chart view
  • Time tracking
  • Formula column
  • Dependency column
  • Automation (25,000 actions per month)
  • Integrations (25,000 actions per month)
  • Create a dashboard that combines up to 10 boards
  • Contact for pricing
  • Includes pro, plus:
  • Enterprise-scale automation & integrations
  • Enterprise-grade security & governance
  • Advanced reporting & analytics
  • Multi-level permissions
  • Tailored onboarding
  • Premium support
  • Create a dashboard that combines up to 50 boards

What we like about Monday:

  • Real-time information and updates from the team
  • Clear and concise explanation of new features from the developers
  • Thorough IT and customer support
  • User-friendly UI through dashboards and views
  • Variety of templates offered

What we dislike about Monday:

  • Lack of integrations with more obscure emailing software
  • Permissions for 3rd party app integrations could be improved

Expert Review:

Monday.com does a good job of managing tasks for small businesses, though it still falls more heavily into the role of team and project management for most companies. The CRM side of the software is growing rapidly, and new features are regularly released for client management and sales tracking. This is a great option for its customizability and wide range of use.

 

Nextiva

Nextiva is an all-in-one business communication and customer relationship management solution primed for businesses looking to improve their customer service across all customer communication channels. Nextiva also simplifies your company’s workflow by automating menial tasks and gaining insights from data automatically, making it the perfect partner to a busy team. Additional features like Artificial Intelligence tools and the patented SmartTopic technology give those extra bits of insight to allow you and your business to truly thrive and build a stronger customer base.

 

Nextiva Pricing and Plans

Nextiva offers 4 different pricing plans starting at $18.95 per month for the Essential plan

Essential Professional Enterprise Ultimate
  • $18.95/user per month
  • Unlimited voice & video calling
  • Auto-attendant & toll-free numbers
  • Integrations with Outlook & Google Contacts
  • Voicemail to email notifications
  • Unlimited internet fax
  • Mobile & desktop app
  • 24×7 customer support
  • $22.95/user per month
  • Everything in Essential, plus:
  • Unlimited conference calls, 40 participants
  • Unlimited video conferencing, up to 250 participants
  • Call Pop, up to 250 contacts
  • Mobile SMS/MMS
  • Extended integrations with Salesforce, Hubspot, Zendesk
  • Professional setup
  • $32.95/user per month
  • Everything in Professional, plus:
  • Unlimited participants on voice & video conferencing
  • Unlimited video conference recording & call recording
  • Unlimited call pop
  • Voice analytics & voicemail transcription
  • Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow
  • Single Sign-On
  • $57.95/user per month
  • Everything in enterprise, plus:
  • Sales productivity & pipeline management
  • Service productivity
  • Helpdesk ticket management
  • Customer surveys
  • Customer journey analytics

 

What we like about Nextiva:

  • Fast and efficient customer service is always at the ready to help you and your business
  • Easy to use, intuitive platform for both desktop and mobile
  • Native unified communications and contact center software baked right into the CRM
  • Different tiers of plan with noticeable differences in amenities, allowing you to pick what works best for your business

What we dislike:

  • Simple integrations with a lack of options for more obscure 3rd party applications
  • No free option
  • CRM software isn’t at the core of their product offerings

Expert Review:

Nextiva is an excellent VoIP solution for small to large businesses looking to manage their messaging and call logs in a unified database while providing collaboration and data analytics tools as well. It does a great job of allowing your company to improve customer relationships with their customer service CRM, messaging system, and to hone your team collaboration through video conferencing, screen sharing, messaging, and more. 

 

Freshworks

Evolving from the customer support-centric platform Freshdesk, Freshworks is a user-friendly CRM software with a robust free plan to get started, and multiple additional features with each additional tier of the paid plans. The primary focus placed on this CRM system is the ease of use and approachability for your company or small business. 

 

Freshworks Pricing and Plans

Freshworks offers 4 different pricing plans starting at $0.00 per month for the Free plan

Free Growth Pro Enterprise
  • $0.00/user per month
  • Chatbots
  • Chatbot Analytics
  • Inbox Views 
  • Topics 
  • Groups
  • Conversation Labels
  • Bulk Actions 
  • User Properties
  • Mobile SDK
  • WordPress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account
  • $15.00/agent per month – billed annually
  • $18.00/agent per month – billed monthly
  • Everything in Free, plus:
  • Up to 2000 bot sessions/month FREE
  • Assignment Rules 
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global) 
  • Offline experience 
  • Basic Dashboard 
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files 
  • Marketplace (App Store) 
  • 100K MUV/agent
  • $39.00/agent per month – billed annually
  • $47.00/agent per month – billed monthly
  • Everything in Growth, plus:
  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business POPULAR
  • Apple Business Chat
  • Auto-resolve
  • IntelliAssign 
  • Business Hours (by Groups) 
  • Co-Browsing 
  • Live Translate 
  • Advanced Dashboard 
  • Advanced Automations  POPULAR
  • Team Performance Report
  • Agent Availability Report 
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 300K MUV/agent
  • $69.00/agent per month – billed annually
  • $83.00/agent per month – billed monthly
  • Everything in Pro, plus:
  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent

 

What we like about Freshworks:

  • Built-in native cloud PBX phone system 
  • Integrations with social media and other 3rd party applications
  • One-stop native portal for customer service ticketing, sales, and marketing CRM and automation
  • Email tracking and detailed reporting
  • Ease of use

What we dislike:

  • Lacks advanced features compared to competitors at similar price points
  • Lack of variation in user permissions
  • Formatting reports and emails can become tedious

Expert Review:

Freshworks is an excellent choice for businesses looking to connect their call center with customers and potential clients and provides the tools needed to create detailed reporting on your call center and individual agent performance. There is even an integrated incentive system in the form of a sort of “game” that makes monotonous work feel more rewarding and enjoyable!

 

Pipedrive

Pipedrive is an easy-to-use, small business-focused CRM software with more advanced features and capabilities made available to the user. It is helpful in integrating chatbots for your website and developing robust yet efficient reports on your customers and sales team.

 

Pipedrive Pricing & Plans:

Pipedrive offers 4 pricing plans starting at $12.50 per month

Essential Advanced Professional Enterprise
  • $12.50/user per month – billed annually
  • Lead, deal, calendar and pipeline management
  • Simple data import and easy customization
  • 24/7 support and 275+ integrations
  • $24.90/user per month – billed annually
  • Everything in Essential, plus:
  • Full email sync with templates and scheduling
  • Group emailing plus open and click tracking
  • Workflow builder with triggered automations
  • $49.90/user per month – billed annually
  • Everything in Advanced, plus
  • Upgraded reports and visual dashboards
  • Revenue forecasts and win projections
  • Document and contract management
  • $99.00/user per month – billed annually
  • Everything in Professional, plus:
  • Unlimited user permissions and teams
  • Tailored security settings and preferences
  • Implementation program and phone support
  • No feature usage limits

 

 

What we like about Pipedrive:

  • A robust workflow with an intuitive interface
  • Easy synchronization with mobile apps
  • Strong alerts to ensure tasks are completed

What we dislike:

  • Limited tools for the cost

Expert Review:

Pipedrive is best for Small and medium-sized businesses due to its ability to visualize the sales process from start to finish, which can help improve efficiency. It is also a great option for businesses looking to scale, as the customizations on more advanced features can provide additional value as your clientele and company grow.

 

Hubspot

Hubspot is another CRM aimed at small businesses with its simple dashboard and the freemium model. The base platform can provide basic customer management to a small business on a budget, and add-ons can be purchased to develop the platform into a comprehensive, end-to-end solution for customer relationship management.

 

Hubspot Pricing and Plans:

The Hubspot CRM platform consists of five core products combined into one unified platform should the user choose. The five products, Marketing Hub, Sales Hub, Service Hub, CMS Hub, and Operations Hub, can be purchased individually at three price tiers, varying depending on the product, or as a complete bundle known as the CRM Suite. In this review, we’ll be looking at the three pricing plans of the all-inclusive CRM Suite. 

CRM Suite – Starter CRM Suite – Professional CRM Suite – Enterprise
  • $45.00/month – billed annually
  • Marketing Hub Starter – Starts at 1,000 marketing contacts
  • Sales Hub Starter – Starts at 2 paid users
  • Service Hub Starter – Starts at 2 paid users
  • CMS Hub Starter
  • Operations Hub Starter
  • $1,600/mo – billed annually
  • Marketing Hub Professional – Starts at 2,000 marketing contacts
  • Sales Hub Professional  – Starts at 5 paid users
  • Service Hub Professional – Starts at 5 paid users
  • CMS Hub Professional 
  • Operations Hub Professional 
  • $4,000/mo – billed annually
  • Marketing Hub Enterprise – Starts at 10,000 marketing contacts
  • Sales Hub Enterprise  – Starts at 10 paid users
  • Service Hub Enterprise – Starts at 10 paid users
  • CMS Hub Enterprise – Starts at 10 paid users
  • Operations Hub Enterprise

 

What we like about Hubspot:

  • Very strong freemium offering that can help new customers easily add on new features as they grow
  • Quickly integrates with all email clients to easily run larger email campaigns

What we dislike:

  • The freemium model can have customers quickly rack up a high cost if they do not manage add-ons appropriately
  • Purchasing the CRM suite as a bundle gets very expensive very fast, making it less ideal for small businesses seeing rapid growth in clientele

Expert Review:

HubSpot specifically targets small and medium-sized businesses and has gained a reputation for its innovation. It is great for companies that know what their needs are, and how to align those needs with the products offered. 

 

Salesforce

Salesforce was the first CRM software offered to the public on a SaaS (software as a service) model and has long been the platform of choice for businesses large and small. Not only has Salesforce continued to innovate in the space of CRM software with features like interoperability and AI, but their list of partners offers additional benefits and potentially game-changing tools for a business of any size.

 

Salesforce pricing and plans:

Salesforce offers 4 pricing options, starting at $25.00 per month.

Essentials Professional Enterprise Unlimited
  • $25.00/user per month – billed annually
  • Account, Contact, Lead, and Opportunity Management 
  • Email Integration with Gmail or Outlook 
  • Salesforce Mobile App 
  • $75/user per month – billed annually
  • Everything in Essentials, plus:
  • Lead Registration and Rules-Based Lead Scoring 
  • Collaborative Forecasting 
  • $150.00/user per month – billed annually
  • Everything in Professional, plus:
  • Workflow and Approval Automation
  • $300.00/user per month – billed annually
  • Everything in Enterprise, plus:
  • 24/7 Support

 

What we like about Salesforce:

  • Large and robust service offering aimed at integrating many departments across large organizations.
  • Perhaps the best-known CRM provider, Salesforce has a history of customer satisfaction.

What we dislike:

  • Salesforce can at times be too big for its own good and some users pay for services they do not use or even know to exist.

Expert Review:

Salesforce is the premier option for large enterprises that want a complete end-to-end CRM system and are not afraid of a high price tag to get what they want. It offers a wide array of integration options, and has innate capabilities to manage every facet of Customer Relationship Management, client databases, customer service, and more. 

 

Zoho

Zoho has created an all-in-one solution that is easy to use and integrates additional features with. Zoho has a long list of products that can be used in conjunction with their software and offers their service at a competitive price making it a great choice for small and large businesses alike.

 

Zoho Pricing and Plans:

Zoho offers 5 different pricing options starting at $0.00 in the Free plan.

Free Standard Professional Enterprise Ultimate
  • $0.00/user per month
  • Up to 3 users
  • Lead & Contact Management
  • Deal management
  • Account management
  • $14.00/user per month – billed annually
  • Everything in Free, plus:
  • Scoring Rules
  • Workflows
  • Multiple Pipelines
  • Mass Email
  • Custom Dashboards
  • Canvas (1 view/org)
  • $23.00/user per month – billed annually
  • Everything in Standard, plus:
  • SalesSignals
  • Blueprint
  • Web-to-Case Forms
  • Validation Rules
  • Inventory Management
  • Canvas (3 views/org)
  • $40.00/user per month
  • Everything in Professional, plus:
  • Zia AI
  • CommandCenter
  • Multi-user Portals
  • Advanced Customization
  • Mobile SDK & MDM
  • Canvas (5 views/module)
  • $52.00/user per month – billed annually
  • Everything in Enterprise, plus:
  • Advanced BI – bundled with Zoho Analytics
  • Enhanced Feature Limits
  • 30-day Trial
  • Canvas (25 views/module)

 

What we like about Zoho: 

  • An innovative platform that offers clients a wide array of features and complimentary services
  • Strong analytical integration that allows for data-savvy organizations to dig deep into customer data

What we dislike:

  • Zoho is seen as a CRM for tech-savvy organizations, so might not be right for smaller organizations just starting on their CRM journey.

Expert review:

Zoho is an excellent choice for businesses that require advanced analytics or want to take a heavier hand in the customization of their CRM. It sports a proprietary AI and advanced customization at higher price tiers, making it an excellent canvas for tech-savvy organizations to impose their needs on.

 

Zendesk

Zendesk, formerly Base CRM, offers an affordable sales and customer relationship management software at a low starting price of $19 per month. Zendesk looks to expand on their Base CRM software to provide additional features that make sales and customer relationship tracking easy and efficient.

 

Zendesk Pricing and Plans:

Zendesk offers three sections of product offers, with a few pricing options available within. You can go with just their support options, the suite of products, or even beyond the standard suite options with enterprise options that allow for more choice and customization. For the sake of simplicity, and to make a suggestion, we will stick with the price tiers for Suite-based plans.

Suite Team Suite Growth Suite Professional
  • $49.00/agent per month – billed annually
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – SINGLE
  • Easy-to-set up automations & workflows
  • AI-powered automated answers – UP TO 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage – STANDARD
  • 1,000+ apps and integrations – PREBUILT
  • Robust APIs – STANDARD RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • $79.00/agent per month – billed annually
  • Everything in Team, plus:
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 50
  • Service Level Agreement (SLA) guarantee
  • Multilingual support and content
  • $99.00/agent per month – billed annually
  • Everything in Growth, plus:
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services

 

What we like about Zendesk:

  • Zendesk easily integrates its sales and support platform in a plug and play fashion without external IT requirements
  • Works great for companies with simple CRM requirements and sales cycles

What we dislike:

  • Zendesk offers a simple and straightforward product not suitable for businesses with multiple sales pipelines

Expert review:

Zendesk is a great option for businesses of all sizes looking for an easy-to-use CRM software that will work right out of the box. With a simple UI and clear features, this CRM will work without the headache of more complex options.

 

Keap

Keap combines efficiency and ease-of-use into one software solution intended for the entrepreneur and business owners seeking long-term growth. It takes marketing, sales automation, CRM, and payments in one platform, streamlining the workflow and simplifying meticulous work.

 

Keap Pricing and Plans:

Keap offers three pricing options starting at $79.00/month, with the added bonus of a discount on your first 5 months of service. In addition, each plan is meant for 1 user, with additional users costing $30.00 each per month. 

Lite Pro Max
  • $79.00/month – $56.00/month for the first 5 months
  • Includes:
  • Contact Management
  • Email marketing
  • Lead capture
  • Automation
  • Appointment Setting
  • Mobile app and business line
  • Automated text messaging
  • Payments and invoicing
  • $169.00/month – $119.00/month for the first 5 months
  • Includes everything in Lite, plus:
  • Landing pages
  • Advanced automations
  • Sales pipeline
  • Text message broadcasts
  • A/B testing
  • Checkout forms
  • Sales reporting
  • Pipeline analytics
  • $199.00/month – $140.00/month for the first 5 months
  • Includes everything in Pro, plus:
  • Sales funnels
  • Lead scoring
  • 1-click upsells and cross sells
  • Recurring upsells
  • Promo codes
  • Native Shopify integration
  • Marketing performance analytics
  • Engagement analytics

 

What we like about Keap:

  • Automated lead capture and follow-up
  • Automates repetitive tasks and simpler workflows
  • Campaign building and reporting

What we dislike:

  • Dashboard reporting is somewhat bare
  • Lack of social media integration

Expert review:

Keap is the perfect CRM software for entrepreneurs looking to maximize work hour efficiency by automating the more redundant, meticulous work tasks in the day. It is the CRM solution that has long-term growth of smaller companies in mind at the very core of its function.

 

Capsule CRM

Capsule CRM was built with a focus on being a smart, streamlined CRM that helps your business build better relationships with your customers and clients. It provides a litany of filters and data tags, integrations with popular software, and security through multi-factor authentication in order to make customer relationship building a simple and easy process.

 

Capsule CRM Pricing and Plans:

Capsule CRM offers 4 pricing options starting at $0.00/month for the free plan.

Free Professional Teams Enterprise
  • $0.00/user per month
  • Includes:
  • 250 Contacts
  • 50MB storage per account
  • Calendar and task tracking
  • Sales milestones and visual pipeline
  • Filtered lists for reporting
  • Email integration
  • Multi-factor authentication
  • Non-premium add-ons and integrations
  • Customer support
  • $18.00/user per month
  • Includes everything in Free, plus:
  • 50,000 Contacts
  • 10GB Storage per User
  • Premium Microsoft 365 and Google Workspace integrations
  • Microsoft and Google Single Sign-on
  • Premium Integrations including: Xero, QuickBooks, MailChimp, Zapier & many more!
  • Activity Reporting
  • $36.00/user per month
  • Includes everything in Professional, plus:
  • 100,000 Contacts
  • 20GB Storage per User
  • Multiple Sales Pipelines
  • Advanced Sales Reporting
  • User Roles and Restrictions
  • Team or Individual Record Assignment
  • Custom Activity Types
  • Important Fields
  • $54.00/user per month
  • Includes everything in Teams, plus:
  • 200,000 Contacts
  • 40GB Storage per User
  • Implementation Support
  • Import Assistance
  • Custom Training
  • Dedicated Customer Success Manager
  • Ongoing Priority Support

 

What we like about Capsule CRM:

  • Budget-friendly
  • Easy to use
  • Email and other integrations across all tiers of service

What we dislike:

  • Can be too simple and lacking in features for some companies seeking customization

Expert review:

Capsule CRM presents an excellent option for small businesses with its low cost and myriad of features at even the free price tier, which only improves when paying more for the higher tiers. It is simple, easy to use, and a great starting point for many looking for a base CRM solution.