Intelligent call routing (ICR) is a business telecom innovation designed to increase efficiency of automated call management and improve the customer experience for callers. ICR is today's state of the art in call routing, offering businesses handling high call volumes incomparable responsiveness, accuracy, speed. In fact, the extraordinary overall efficiency of ICR has made the best manual call ...
The novel coronavirus, COVID-19, is having a massive effect on how business is being done on a global scale. The government is urging parents to home-school, and these same parents are working almost exclusively from home. Social distancing is critical during the COVID-19 timeline, and fortunately, there are several tools available from VoIP providers to help keep businesses running.
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Some companies prefer to find a physical conference space for face-to-face meetings rather than using a video-based alternative like WebEx. However, did you know that 40% of employees waste 30 minutes every day just trying to find that meeting room?
With the help of virtual meetings from WebEx, you can hold collaborative meetings via mobile devices, Macs, or Windows desktops with an ease...
“With one click and no downloads, 8x8 Video Meetings is the new way people meet. Come and see for yourself.” That was the tweet from 8x8’s official Twitter page that caught the eye of many.
“The #futureofwork is changing and you need a way to collaborate faster and work smarter. Try 8x8 Video Meetings now. No free trial. Just free. Period.” read the second tweet.
That’s right,...
If your business is handling a large number of inbound calls then you might be using a business VoIP phone service like Grasshopper to keep up with all of them.
Not only does VoIP make your business communications more efficient, but it also boosts your credibility. When someone calls your business and is greeted by an automatic system ala “press 1 for billing”, they’ll perceive your...
In this mega guide, we breakdown what you need to know about the best VoIP phone solution. With numerous office phone systems on the market, it can be tough to choose the right one.
Before we dive right in, it is best to review your small business communication goals. You want to ensure the business VoIP provider you decide to use has what you need to meet them effectively.
Full of helpful...
Business telephony went through a massive transformation with the introduction of cloud-based VoIP office phone systems. And while the utility of call center analytics is no secret, the availability of call logging systems in VoIP solutions in general has been steadily increasing. These systems enable advanced reporting, analytics, tracking, and so much more.
Nowadays, all of the best...
Ever came out of a meeting feeling like nothing was accomplished? You may remember sitting through a meeting and constantly checking your phone, discussing the same things over & over again, or wondering why you were there in the first place. Well, you’re not alone.
In the current business climate, it’s hard to find anyone who enjoys the casual, routine meetings that keep happening ...
Customer satisfaction is the one thing every business wants to maximize, and having a dedicated call center software is a great way to achieve that. Increasing customer expectations require businesses to stay up to date with the latest innovations. For example, watch for changes at Mitel since they partnered with Google to use artificial intelligence, taking their virtual agents to the next...
