At the July 24 Google Cloud Next Conference, they announced a new expansion to their Google Cloud product suite, the Google Cloud Contact Center AI. The system includes elements of Google’s existing Dialogflow text-to-speech and speech recognition software, The WaveNet raw audio speech engine from DeepMind, and the routing capability based the Genesys Predicting Routing.
The goal is to have ...
There aren't many certainties in life, but one thing you can be sure on is that failure will be a major stepping stone on the road to success. In fact, the road to success will almost never be smooth and freshly paved. It is through our failures that we learn what doesn't work, and how to improve and grow. Even some of the most successful Billionaires throughout the world have hit a road block or ...
The list of the most valuable companies by market capitalization is a dynamic and constantly reorganizing list as some companies continue to grow while others begin to languish. When we think of large corporations we typically conjure up the vision of a totalitarian state where behemoth brands continuously compete for market share. While it is true that these companies have shown sustained...
In both our personal and our professional lives, the very definition of the term "communication" has proven to be quite fluid over the last decade. There was a time where, if you wanted to get in touch with someone, you simply picked up the phone and gave them a call. Then, Steve Jobs walked across a stage in Cupertino in 2007 and introduced the iPhone to the world and changed everything for all...
If you were to see a human brain, you would see a 3 pound, walnut-shaped, most unlikely candidate for the complexity that is the source of human knowledge and understanding. The human brain utilizes about 100 billion neurons and trillions of synapses to process external stimuli and communicate information to the body.
For every neuron, there are about 10,000 synapses, or connections between...
The stories of famous inventors, innovators, writers, entrepreneurs or any other creative may appear to be a glamorous overnight success. What is not obvious are the countless hours that were dedicated to their craft and how many years their efforts were met with rejection and failure. In Silicon Valley, this success fallacy has been coined the “ten-year overnight success,” because although...
If you find that public bathrooms are a stressful experience, you likely also have very particular views about bathroom etiquette. However, for some, it seems that the office bathroom is the gateway to another dimension where generally accepted rules of conduct no longer exist. Most people would argue the same respect should be applied when using the office bathroom as when using your home...
Negative feedback can be difficult to hear but can also be an especially difficult subject to discuss with a colleague, friend, or family member. While the person giving negative feedback probably believes it to be constructive, the recipient may disagree. If there is anything that can be done to eliminate this discrepancy, it is through internal understanding, reflection, and procedural...
The unemployment rate in the United States currently sits at about 4.1 percent, the lowest it has been in nearly two decades. That has put job seekers back in control of the job market, particularly in the tech industry. While there are reports that salaries are finally on the upswing after years of stagnation, it’s not just about the money for many employees.
Career site Glassdoor reports...
