In coordination with this year's Enterprise Connect, Vonage has announced a new feature that will significantly enhance the capabilities for its business services.
Customers who subscribe to the company’s Vonage Business Cloud (VBC) platform can look forward to the addition of “Number Programmability,” which taps into API-based features and enables a range of new capabilities that can...
Customer service has always been an urgent priority for companies of all sizes, but in 2019 it’s more important—and more complex—than ever. Today’s consumers demand a fully individualized, wrap-around customer experience: from the research stage to purchase and beyond. Customer experience while shopping and customer support when things go wrong are both equally vital. Getting either one...
Chatbots are becoming more and more powerful as AI and advanced automations start to take hold in Unified Communications, but the issue of getting your customers to interact with them still exists. If you’re a business owner, support agent, sales agent, or even a marketing agent, you understand the potential chatbots bring to a business strategy that prioritizes the customer experience.
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At the July 24 Google Cloud Next Conference, they announced a new expansion to their Google Cloud product suite, the Google Cloud Contact Center AI. The system includes elements of Google’s existing Dialogflow text-to-speech and speech recognition software, The WaveNet raw audio speech engine from DeepMind, and the routing capability based the Genesys Predicting Routing.
The goal is to have ...
There aren't many certainties in life, but one thing you can be sure on is that failure will be a major stepping stone on the road to success. In fact, the road to success will almost never be smooth and freshly paved. It is through our failures that we learn what doesn't work, and how to improve and grow. Even some of the most successful Billionaires throughout the world have hit a road block or ...
The list of the most valuable companies by market capitalization is a dynamic and constantly reorganizing list as some companies continue to grow while others begin to languish. When we think of large corporations we typically conjure up the vision of a totalitarian state where behemoth brands continuously compete for market share. While it is true that these companies have shown sustained...
In both our personal and our professional lives, the very definition of the term "communication" has proven to be quite fluid over the last decade. There was a time where, if you wanted to get in touch with someone, you simply picked up the phone and gave them a call. Then, Steve Jobs walked across a stage in Cupertino in 2007 and introduced the iPhone to the world and changed everything for all...
If you were to see a human brain, you would see a 3 pound, walnut-shaped, most unlikely candidate for the complexity that is the source of human knowledge and understanding. The human brain utilizes about 100 billion neurons and trillions of synapses to process external stimuli and communicate information to the body.
For every neuron, there are about 10,000 synapses, or connections between...
The stories of famous inventors, innovators, writers, entrepreneurs or any other creative may appear to be a glamorous overnight success. What is not obvious are the countless hours that were dedicated to their craft and how many years their efforts were met with rejection and failure. In Silicon Valley, this success fallacy has been coined the “ten-year overnight success,” because although...
