If your business is handling a large number of inbound calls then you might be using a business VoIP phone service like Grasshopper to keep up with all of them.
Not only does VoIP make your business communications more efficient, but it also boosts your credibility. When someone calls your business and is greeted by an automatic system ala “press 1 for billing”, they’ll perceive your...
In this mega guide, we breakdown what you need to know about the best VoIP phone solution. With numerous office phone systems on the market, it can be tough to choose the right one.
Before we dive right in, it is best to review your small business communication goals. You want to ensure the business VoIP provider you decide to use has what you need to meet them effectively.
Full of helpful...
Business telephony went through a massive transformation with the introduction of cloud-based VoIP office phone systems. One of the best features of modern cloud-based VoIP solutions is the call logging systems that enable advanced reporting, analytics, tracking, and so much more.
Nowadays, all of the best business VoIP providers include a robust call logging system as part of their business...
Ever came out of a meeting feeling like nothing was accomplished? You may remember sitting through a meeting and constantly checking your phone, discussing the same things over & over again, or wondering why you were there in the first place. Well, you’re not alone.
In the current business climate, it’s hard to find anyone who actually enjoys the casual, routine meetings that keep...
Customer satisfaction is the one thing every business wants to maximize, and having a dedicated call center software is a great way to achieve that. Increasing customer expectations require businesses to stay up to date with the latest innovations. For example, watch for changes at Mitel since they partnered with Google to use artificial intelligence, taking their virtual agents to the next...
Standing around the office fax machine is never a good look. To avoid this, you need to secure a VoIP fax solution. VoIP, or Voice over Internet Protocol, is a secure and easy way to send and receive paperless faxes on any device. Using the internet to transfer your data, VoIP also allows you to save all your messages safely online. Nextiva vFax is a VoIP service that can handle all of this...
RingCentral, one of the early veterans in the business VoIP scene is still going strong to this day with new technologies on the horizon. RingCentral is a business communication provider with a complete UCaaS platform to offer, and much more than that.
Presenting their products as business communication solutions to businesses of all sizes, RingCentral pricing and plans offer something for...
Launched in 2006 with just a few employees including founder and CEO Tomas Gorny, Nextiva has expanded to a team of 1,000 people, earns an annual recurring revenue of $170 million and counts more than 150,000 businesses among its customers, including well known clients such as Delta Airlines, Taco Bell, Ashley Furniture, the Buffalo Sabres and Conan O'Brien.
While Nextiva began as something of ...
It's no secret that Amazon is secretly heading towards world domination, right?
After developing numerous successful platforms within AWS, Amazon also took a step forward in the call center software space, publishing its own cloud-based contact web center — Amazon Connect. Amazon struggled to find the right match for their own needs, so they decided to build a whole contact center platform...
