Ever came out of a meeting feeling like nothing was accomplished? You may remember sitting through a meeting and constantly checking your phone, discussing the same things over & over again, or wondering why you were there in the first place. Well, you’re not alone.
In the current business climate, it’s hard to find anyone who actually enjoys the casual, routine meetings that keep...
Customers satisfaction is the one thing every business wants to maximize, and having a dedicated contact center is a great way to achieve that. Dealing with customers is always a tough task, especially since customer expectations are getting higher and higher. To keep customers happy, businesses need to stay up to date with the latest innovations & technologies. For example, Mitel has...
Standing around the office fax machine is never a good look. To avoid this, you need to secure a VoIP fax solution. VoIP, or Voice over Internet Protocol, is a secure and easy way to send and receive paperless faxes on any device. Using the internet to transfer your data, VoIP also allows you to save all your messages safely online. Nextiva vFax is a VoIP service that can handle all of this...
RingCentral, one of the early veterans in the business VoIP scene is still going strong to this day with new technologies on the horizon. RingCentral is a business communication provider with a complete UCaaS platform to offer, and much more than that.
Presenting their products as business communication solutions to businesses of all sizes, RingCentral has something for everyone. Whether...
Launched in 2006 with just a few employees including founder and CEO Tomas Gorny, Nextiva has expanded to a team of 1,000 people, earns an annual recurring revenue of $170 million and counts more than 150,000 businesses among its customers, including well known clients such as Delta Airlines, Taco Bell, Ashley Furniture, the Buffalo Sabres and Conan O'Brien.
While Nextiva began as something of ...
It's no secret that Amazon is secretly heading towards world domination, right?
After developing numerous successful platforms within AWS, Amazon also took a step forward in the call center software space, publishing its own cloud-based contact web center — Amazon Connect. Amazon struggled to find the right match for their own needs, so they decided to build a whole contact center platform...
Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes. Whether you're looking to set up a business phone service, customer support center, outbound sales call center, or a web conference software for your team, Dialpad offers a solution at various price ranges.
With revolutionary, cloud-based, VoiceAI software, Dialpad ...
Customer service has always been an urgent priority for companies of all sizes, but in 2019 it’s more important—and more complex—than ever. Today’s consumers demand a fully individualized, wrap-around customer experience: from the research stage to purchase and beyond. Customer experience while shopping and customer support when things go wrong are both equally vital. Getting either one...
Chatbots are becoming more and more powerful as AI and advanced automations start to take hold in Unified Communications, but the issue of getting your customers to interact with them still exists. If you’re a business owner, support agent, sales agent, or even a marketing agent, you understand the potential chatbots bring to a business strategy that prioritizes the customer experience.
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