Convoso

I like the simplicity of the contact organization. The auto-calling feature basically eliminates call reluctance by getting you on the phone immediately! It’s very user-friendly and the dashboard boldly displays your KPIs.
The only aspect I don’t love using Convoso is not having an outbound dialer for leads/contacts not already in the system. But I have found a way around this.
I’ve solved my call reluctance and overall touching/reaching people. After all, sales is a numbers game. This system has definitely been beneficial for expanding my business.

Pros — Product is good and support is good though it took awhile sometimes but they will try to resolve the issue even it takes some times.

Cons — need to fix the reports and export of data its laggy and hopefully they add some of our future request features on convoso to make it better in managing the dialer or reports.

Convoso is user friendly and has great customer service. Easy platform to work off of to streamline my business! Perfect for lead management by allowing me to easily organize lists and workflow automation. Great auto dialer which helps making more connections in a smaller time frame. Easy to use and keep track.

Excellent Service Thaddius and Edward are 2 of the most attentive professionals in the biz. They helped us register our numbers, create a call-call structure and increase our Dialers efficiency. Highly Recommend! If you are looking for a provider that puts their customers first, this is the option that I would go to. Truly. Thanks Convoso Team. Keep up the great work.

Convoso has been a great partner to our business. The software has allowed us to manage our call center 100% remotely.

The software lacks gamification and bonus compensation features that incentivize agent performance. However, they have been receptive to this feedback.

Overall, very positive experience working with Convoso.

I enjoy the layout and it is easy to navigate as an administrator. Reporting is also easy to use and customize. Not all 5 stars due to some issues with the workflow automation (it just stopped working and we had to find a workaround), but there have not been too many hiccups in our first year. Installation took some time, but that is to be expected for a process like this

Best Overall Dialer!
Convoso has everything you will need to get started as well as a very extensive set of features that will evolve and grow with your needs. It is by far the simplest to get your features implemented and the easiest to navigate around. Did I also mention the unbelievable support you have available 24/7 from their different and wonderful support departments? Besides that, they provide a knowledge base center with almost all the explanations and details you might need for all the different features they offer. Lastly, I’d like to mention that being browser based, you can easily manage to work from absolutely any device you have.

When we first started using Convoso it felt very overwhelming, but our business had the feeling that if we put the right time in learning and understanding the system it was going to be wonderful for us, and that’s exactly what happened. Thanks to their support team our business is now happily using a dialer that works for us all around and we are very grateful.

I’ve only used this dialer for about two weeks. So far it’s very easy to use and efficient. There are a few things I have issues with but they’re more suggestions than issues. Besides that it’s very well laid out. I’m sure the more I use it it there will be more and more I’ll find that will be useful. So far I highly recommend it!

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more. One of the major factors that places Convoso at the front of the industry is their focus on Compliance and Regulation, which is increasingly critical for call centers. Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.