Provider Overview
Convoso offers the fastest, most powerful dialer for sales and lead generation teams, boosting contact rates by up to 3X. Convoso’s omnichannel solution is best for contact centers with 20+ outbound agents.
Convoso’s unified contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview/progressive) along with two-way texting, voice broadcasting, outbound emailing, and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. This eliminates any hardware or software investment for users while being able to support users based in different locations.
The solution supports customer-centric industries, including insurance, financial services, home services and more. It helps users increase call volume, improve conversion rates and qualify sales leads faster. The predictive dialer helps users predict agent availability and maintain the pace necessary to maximize call volume while balancing agent idle time and drop rates.
Convoso’s mission is to maximize productivity and minimize hassle by housing your enterprise’s outbound call/contact center operations and processes in one intuitive end-to-end platform. Convoso houses a suite of communication applications that are aimed at boosting contact rates, conversion rates and profitability. Convoso’s automation capabilities makes life easier for admins and allows staff to focus on what really matters: customers.
Convoso Pricing and Services
Solutions Available
- Outbound Call Center
- Blended Call Center
- Omnichannel Contact Center
- Intelligent Outbound Dialing
Features Offered
- Caller ID Reputation Management
- Speed to Lead Tools
- Skills Based Routing
- Voicemail Detection
- List and lead management tools
- White-glove customer support
- Predictive Dialing
- Dynamic Scripting
- ACD intelligent call routing
- Custom dashboards
- Real-time and historical reports
- Automatic report distribution
- List scrubbing
- Texting
- Training
- Call recording
- Post-Call Surveys
- Reminders
- Agent-to-agent transfer
- Email templates
- Performance monitors
- Call back scheduler
- Custom hold music or sales message
- Speed dial numbers for transferring
- Customizable CRM contact form
- After-call custom reminders and notifications
- CRM Light
- Hosted IVR
- CTI Screen pop
- Softphone
- Custom call time rules
- Custom inbound numbers
Editors' Bottom Line of Convoso
While they might be a newer player in the space, Convoso manages to deliver a complete sales and communication platform, built from the ground up to work flawlessly in the cloud. Convoso provides the necessary functionality to run either an outbound or blended contact center, including omnichannel communications beyond just phone support.
Convoso offers an integrated suite of solutions that enables your business to provide the best customer experience possible. Agents gain intense control with advanced automations including workflows, call routing, call flows, and even detailed reporting. Supervisors will enjoy the 100% web-based platform, powerful monitoring and real-time reporting, and rapid training and onboarding process.
For outbound call centers, Convoso includes a powerful auto dialer within its Outbound solution, enabling your business to completely transform dialing campaigns and efforts through preview dialing, progressive dialing, predictive dialing, or power dialing. With predictive dialing specifically, your business can customize the number of simultaneous outbound calls placed in order to optimize agent efficiency to the max. Another powerful tool, preview dialing, allows agents to see a customer record when a call is received.
Convoso offers its own calling service built off of existing Tier 1 partners to offer a complete call center solution. Since a CRM solution is also incredibly critical for call centers, Convoso not only integrates with existing CRM providers but also offers its own lightweight CRM directly integrated into the platform. Overall, Convoso offers a complete platform for outbound campaign efforts.
