Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I’m definitely profitable.
-via capterra
What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold’s. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!
Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.
List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software.
-via Capterra
I love how flexible the system is and that a lot of changes don’t require an engineering background to apply.
Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot.
This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!
There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.
We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows.
I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.
-via Capterra
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it.
it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.
We spend less time waiting for calls and no other system has this kind of connect rate!! Love it
-via Capterra
I’ve used a couple dialers out there. The appeal in Convoso is their ability to complete calls.
They completely nearly 100% of my calls the bulk of the time…. It’s really impressive
Their administrative UI took some time to get used to.
I think the layout could be made a bit more user-friendly.
The biggest benefit was our call completion ratio.
-via Capterra
Being able to track our costs and conversion ratios better than ever before.
Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
The only thing I don’t like is the only thing it can’t do but no one else can either.
CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.
cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue
-via Capterra
We have a great customer support team there.
It feels like we are our rep’s only customer because she goes out of her way to help us customize to the extent that we can.
I also like the agent monitor setup.
Our campaign has very specific needs and the software struggles to customize to our needs.
In example, Reporting is restricted to dials when we need records as well.
-via Capterra
Great functionality and quality of service. I began using this software at the recommendation of one of my friends.
I’ve had some small difficulties with accessing the dashboard.
Pay attention to functionality and ability to interact with other web services.
-via Capterra
Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops, and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. This eliminates any hardware or software investment for users and minimizes training downtime, while being able to support users based in different locations.
The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users increase call volume, sell products or services, conduct market research and qualify sales leads faster. The solution helps users cut down on phone bills while improving staff productivity with call forwarding, conferencing and call transfer. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. The Conversation AI assistant automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.
Convoso’s mission is to maximize productivity and minimize hassle by housing your enterprise’s inbound and outbound call/contact center operations and processes in one intuitive end-to-end platform. Convoso houses a suite of communication applications that are aimed at making the customer experience as efficient as possible. Convoso’s automation capabilities makes life easier for admins by allowing agents to focus on what really matters: customers.
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While they might be a newer player in the space, Convoso manages to deliver a complete sales and marketing platform, built from the ground up to work flawlessly in the cloud. With a WebRTC based softphone, your business can shed the need for costly IP desk phones, and cut costs by switching to a cloud first provider. With an entire marketing and sales platform rolled into one, Convoso provides the necessary functionality to run either an outbound, inbound or even blended contact center, including omnichannel communications beyond just phone support.
Convoso offers an integrated suite of solutions that enables your business to provide the best customer experience possible. Agents gain intense control with advanced automations including workflows, call routing, call flows and even detailed reporting. Supervisors will enjoy the 100% web based platform, powerful monitoring and real time reporting, and rapid training and onboarding process. Convoso has also built their platform with gamification in mind, engaging agents to push harder to close even more sales and leads.
For outbound call centers, Convoso includes a powerful auto dialer within its Outbound solution, enabling your business to completely transform marketing campaigns and efforts through preview dialing, progressive dialing, predictive dialing or power dialing. With predictive dialing specifically, your business can customize the number of simultaneous outbound calls placed in order to optimize agent efficiency to the max. Another powerful tool, preview dialing, allows agents to see a customer record when a call is received.
Convoso can also work with your existing PBX provider, or offer their own calling service built off of existing Tier 1 partners including Verizon, AT&T, Comcast and Century Link to offer a complete call center solution from just one provider. Since a CRM solution is also incredibly critical for call centers, Convoso not only integrates with existing CRM providers, but also offers its own lightweight CRM directly integrated into the platform. Overall, Convoso offers a complete platform for both inbound and outbound campaign efforts.
