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RingCentral

RingCentral is a cloud communications provider best known for its UCaaS platform RingCentral MVP, which streamlines and syncs Messaging,...
3.9
Belmont, CA
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Not for small businesses. Service and options are good if you have many resources for your company. Absolute worst choice if you are a new or small business. I would go as far to say their sales, contract, and renewal processes are predatory. They count on you missing renewal times and oversell the need of services. Account managers are not really account managers at all but just sales people and when a concern is voiced they refer you to general customer service which is an outsourced facility not located in the United States. I called to discuss a renewal and reduction of services that we did not authorize. Ring Central was unable to identify the individual who authorized the new more expensive services and I was essentially told that only an authorized rep of the company could have authorized it and we are stuck with the current contract without proof of authorization. I also tried to renegotiate the contract. At first I was asked a lot of what if questions by the overseas rep to substantiate leaving unused services on the account as a wasted expense. After that I inquired about renegotiating our contract for another full term but adjusting for services we actually use. The rep got frustrated and ultimately hung up on me. I reported the instance to our account manager, Melvin R, and all I got was a generic apology and no attempt to work with us. Just continued abuse of the terms of our contract. They are not willing to work with you at all if you are sold into services you don't need.
One final note: Ring Central lists Google reviews on their website but no longer accept new reviews from Google. This is an obvious indication that they had begun to receive negative reviews likely similar to my issues. Red flag when a company has posted positive reviews but no longer accepts reviews at all. If you find reviews on 3rd party sites like Trust Pilot and Reddit you will see many negative reviews. These reviews are not pertaining to the service itself but predatory practices similar to my issues. Beware entering into an agreement with this company.

Pros: Easy to use reliable.
Cons: Shady and predatory business practices.
Would Recommend: No
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Great company, very reliable. And you can use it anywhere. The app is very user friendly, a lot of cool features to use. The call forwarding is very useful. And you can customize it to however you want to use it. I work at a law firm and its very easy to transfer calls or hear or read the voicemails being left for our company. Would recommend.

Would Recommend: Yes
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Great to be able to have remote employees answering the phones as if they are in the office. Our traditional phone lines went out in the middle of tax season and Ring Central was able to get us set up by the end of the day. I am still trying to figure out all the bells and whistles but so far it has worked well.

Would Recommend: Yes
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I am a fairly new user to the system (only about half a year). I have had landlines for over thirty years, and so the transfer to VOIP could have been difficult and the services unsatisfactory. They are the opposite: easy to install, easy to use, and with dedicated and engaged customer service. It also has excellent options such as recording calls, which is of great use to a professional. I'd recommend it to any business, especially law firms.

Pros: Ease of use, cost-for-value.
Cons: None so far.
Would Recommend: Yes
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I was skeptical at first when we changed over to this program in the pandemic, but now I love not having a desk phone or having to use my cellphone. There have definitely been some support and functionality issues over the years, but they seem to be improving process often. It's definitely doing what we need it to do!

Would Recommend: Yes
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I would make the platform more user friendly. The system is very complex to set up in order to maximize the service. Also make the phone support 24/7. The staff is always friendly and very knowledgeable. I really like RingCentral and know that it will take my business to the next level. It really is the best!

Would Recommend: Yes
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I think the system is very user friendly. Recently I had issues with some of the accounts and their phone. The agent, through the website chat, was able to resolve all the issues. It took some time, we went through every single account, but the agent was very helpful, patient and provided very useful information to avoid problems in the future.

Would Recommend: Yes
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It provides a good business resource to expand as the business grows. I have been using the services now for almost two years. I can access the website, check messages, make calls, and send faxes easily. I would recommend this system to small businesses without hesitation. Customer service response time has been very good.

Pros: Options for voice, fax, text, and virtual calls.
Cons: Pricing seem a little high.
Would Recommend: Yes
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RingCentral has made getting set up easy. Very helpful and responsive. Looking forward to finding out more about all the features they offer. At this time we aren't using everything they have to offer but I think at some point I can see us using them. The pricing seems to be in line with everyone else I looked into.

Would Recommend: Yes
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It's a very excellent and reliable service! I adore my RingCentral MVP phone. Granted, we are a smaller company, it works really well for us. We all have our lines and our personalization to it. We have a very good system for calls. We have availability through our desktops and our cell phones. I am able to fax or text someone while being on the phone with someone else. It makes it very easy for clear and open communication with our customers. We are always available. So whether we are at our desks (we can get texts/calls/faxes) on our computers or telephones, on our cell phones (we can get calls away from the desk) ON THE GO, or whether we have an emergency at home, we can always get into RingCentral MVP and problem solve.

Pros: Easy.
Cons: Internet Requirement.
Would Recommend: Yes
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Provider Overview

RingCentral is a cloud communications provider best known for its UCaaS platform RingCentral MVP, which streamlines and syncs Messaging, Video, and Phone functionalities into one unified interface.

In addition to MVP (formerly RingCentral Office), RingCentral offers a video conferencing platform and a cloud contact center solution.

RingCentral was one of the first providers to offer cloud-based IP PBX and phone service, giving it a competitive edge. The RingCentral platform is robust, redundant, and reliable. All RingCentral products have numerous advanced features such as AI-powered insights, call and meeting transcriptions, whiteboarding, and IVR.

While RingCentral now has plenty of competition in the UCaaS space, it remains an industry leader.

Read more about RingCentral products, plans, pricing, and features below.

 

Jump to ↓

RingCentral Key Features

RingCentral Integrations

RingCentral Plans and Pricing

RingCentral and the Hybrid Workplace

RingCentral Pros and Cons

RingCentral Customer Support

Is RingCentral Right For You?

 

RingCentral Key Features

Below, we’ll outline RingCentral’s best features, including:

  • Omnichannel Business Communications
  • Intelligent Routing
  • Automations
  • Video Conferencing
  • Team Messaging

 

Omnichannel Capabilities

RingCentral’s contact center platform facilitates communication between agents and customers across several channels, including email, voice calling, live chat, and social media messaging.

This versatility lets customers connect with businesses on their preferred communication channel, providing more personalized and convenient customer service.

Even better, RingCentral’s omnichannel capabilities seamlessly sync all channels in real-time within the unified RingCentral App for desktop and mobile devices. This lets customers switch between communication channels – and even agents – without missing a beat.

For example, a customer first sends a text message to customer support, but the issue would be best solved via phone call. The agent now managing the voice call has access to that same customer’s SMS text history, account data, notes from prior agents, and transcripts of past conversations.

This means customers avoid repeating themselves to multiple agents, and agents can provide the highest-quality support possible – even if they’ve never spoken to the customer before.

RingCentral LiveChat

RingCentral supports the following communication channels:

  • Inbound Voice
  • Outbound Voice
  • Messaging (including Facebook Messenger, Whatsapp, SMS, MMS, Apple, Google and Engage)
  • Social Media (including Facebook, Twitter, Instagram and YouTube)
  • Live Chat
  • Email
  • In-App Messaging
  • Reviews

 

Intelligent Routing

RingCentral’s Intelligent Routing is a call management system that queues and distributes incoming calls to appropriate agents according to preset rules, priorities, schedules, or other customizable criteria.

RingCentral Routing

Intelligent routing is key to providing excellent customer service, and RingCentral offers a robust system that focuses on usability and flexibility.

Some call routing methods that can be implemented with RingCentral are:

  • Fixed Order: Calls are assigned to the agent who is first in a line up unless they are currently handling a call
  • Rotary: Calls are assigned to agents on a rotating basis
  • Talk Time: Calls are assigned to the agent with the lowest daily talk time.
  • Skills-Based Routing: Calls are assigned to an agent with the correct skillset to handle the call
  • Percentage Routing: A set percentage of all calls are routed to specific teams
  • Time-Based: Calls are assigned to agents during specified business hours/work schedules/agent time zone

 

Automation 

RingCentral lets admins automate countless repetitive tasks using either integrations and APIs (such as the RingCentral Salesforce integration) or third-party tools (such as Zapier or MailChimp).

RingCentral Automation

 

Auto Dialing

Even in modern omnichannel contact centers, voice remains one of the main channels of communication between customers and agents.

Outbound auto dialers automate the dialing process, making it easier to penetrate lead lists and optimizing agent performance.

RingCentral offers a variety of auto dialers to fit the specific needs of every business and call center, including progressive, predictive, preview, and TCPA Safe dialers.

RingCentral auto dialers have simple and intuitive interfaces and seamlessly sync agent desktops with customer information as well as any external applications. Customer engagement flows are automatically adapted to each interaction.

Overall, RingCentral auto dialing is extremely flexible and customizable, allowing businesses to set rules determining who will be called, at what time and how often.

 

Video Conferencing

RingCentral offers HD video conferencing with enterprise grade VoIP security (including end-to-end encryption), powerful AI capabilities, and a flexible platform.

Video meetings can be hosted on any device, and users can even switch back and forth between messaging and video conferencing with a click within the RingCentral app.

Video meetings have no time limitations and can include up to 200 participants.

Advanced insights provide users with meeting summaries, highlight reels, topics and, of course, video recordings and transcriptions.

More RingCentral video conferencing features:

  • Live Transcription
  • Presentation Modes
  • Auto Follow
  • Whiteboard
  • Breakout Rooms
  • Team Huddle
  • Screen Sharing
  • Annotations
  • In-Meeting Chat with File Sharing

 

RingCentral also offers a webinar platform and a hybrid workplace solution called RingCentral Rooms as add-ons. Rooms allows users to have a designated physical space that keeps remote, hybrid and in-person workers connected using the business’ preferred hardware.

RingCentral Webinar allows users to invite up to 10,000 participants and 100 panelists. Like its video conferencing solution, the webinar platform is highly secure, easy to use and comes with advanced features such as analytics with pre-made reporting templates, backstage prep and recording.

 

Team Messaging

The RingCentral platform comes with its own powerful team messaging space.

Users can stay organized by categorizing chat threads, creating dedicated folders and building teams by department, project, etc.

External guests can also join chat channels, allowing for greater team collaboration between clients and employees.

RingCentral’s team messaging integrates seamlessly with RingCentral all-in-one phone and video conferencing systems to make switching between messaging, phone, and video easy. The messaging tool also syncs with any third party apps and integrations, allowing users to send files or reference documents regardless of where they are stored.

RingCentral Team Messaging Features:

  • Video Calls
  • Bookmarking
  • Task Management
  • Internet Fax
  • Integrations

RingCentral Team Messaging

 

RingCentral Integrations

With over 200 integration options, RingCentral has one of the largest integration networks in the communication space.

Whatever software and apps your business is most comfortable using, they will almost certainly be compatible with the RingCentral platform.

Though a complete list is available in the RingCentral App Gallery, here are some of the popular integrations RingCentral offers.

 

Analytics Integrations  

Analytics integrations gather customer data from your RingCentral platform and provide you with powerful insights. Some of the leading analytics software providers that integrate with RingCentral are:

  • Salesforce
  • Theta Lake
  • Gong

 

Automation Integrations

Whether you want to build stronger customer relationships using the Zoho CRM video integration, customize your team messaging with Zapier or automate workflows with the workato integration, automation integrations are nearly limitless. Some other Ringcentral automation integrations are:

  • amoCRM
  • Cognigy
  • Zoho Flow

 

Calendaring Integrations 

RingCentral works well with the most popular calendaring apps such as Google, Microsoft 365 and Teams to keep everyone organized. Some additional RingCentral calendar integrations are:

  • Cloze
  • Firefox
  • Outlook

 

Customer Support Integrations

You can use the RingCentral platform to power your customer service software, improve the customer experience and bridge communication gaps. Some popular customer support integrations are:

  • Hubspot
  • Happyfox
  • Zendesk

 

Marketing Integrations

RingCentral works with many third party marketing apps so that you can get marketing updates instantaneously on the RingCentral platform, customize messaging, and more. Some popular marketing integrations are:

  • Zapier
  • MailChimp
  • Marketo

 

Productivity Integrations

Whatever app your business uses to keep employees productive can be integrated into the RingCentral platform so that no one misses a beat. Some popular RingCentral productivity integrations include:

  • Teams
  • Canvas
  • Slack

 

RingCentral Plans and Pricing

RingCentral offers three tiers of pricing plans for its MVP (messaging, video, phone) unified communications solution. The lowest tier is only $20 per month/user, and offers essential features including video calling for up to 100 participants. The next level up is still affordable at $25 per month/user, and includes advanced call monitoring as well as essential business analytics. The most expensive tier (Ultra) includes customizable business insights, unlimited storage for messaging, recordings, and files as well as end-to-end encryption for video and messaging.

RingCentral MVP Pricing

 

You can see the feature breakdown by plan below:

Core Plan Advanced Plan Ultra Plan
Pricing Annually: $20/user/mo

Monthly: $30/user/mo

Annually: $25/user/mo

Monthly: $35/user/mo

Annually: $35/user/mo

Monthly: $45/user/mo

Business phone or toll-free phone numbers
Toll-free minutes 100 1,000 10,000
Unlimited calls within the US/Canada
Enhanced Business SMS
Voicemail-to-text
Visual Voicemail-to-email
Team Messaging
Document Sharing
Call management and phone system administration
Mobile apps for iOS and Android
High Definition (HD) Voice
Desk phone and conference phone rentals
E911 and E2EE for calls
HD Video conferencing Up to 100 participants Up to 100 participants Up to 200 participants
Unlimited audio conferencing
Unlimited internet fax X
24/7 Support X
Multi-level auto attendant X
Professional implementation X
Call recording On demand Automatic/on demand Automatic/on demand
Compatible with RingCentral Rooms (Add-on)
Compatible with RingCentral Connector (Add-on)
Single Sign-on
Multi-site admin and management X
Up to 8 digit extensions with site codes X
Hot desking X
Advanced call handling including whisper, barge, and more X
Analytics Call log reports and real-time QoS reports and alerts Adoption and business analytics essentials Business analytics pro, device analytics and alerts
Integrations Microsoft, Google and APIs Salesforce, Zendesk, and 300+ others Salesforce, Zendesk, and 300+ others

RingCentral and the Hybrid Workplace

RingCentral has developed two new communication solutions designed to serve the needs of today’s remote, blended, and geographically diverse workforce.

One solution, RingCentral Rooms, is available now as an add-on. The second product, RingCentral Webinar, is in Beta as of this writing.

 

RingCentral Rooms

RingCentral Rooms allow users to set up a perfectly customized hybrid meeting room.

To create the room, a dedicated conference room is first outfitted with cameras, desk phones, microphones and speakers. Then, in-person employees can gather physically in the space while RingCentral software allows remote workers to join the meeting from a control pad with one click.

RingCentral Rooms are highly secure with data encryption backed by HITRUST, HIPAA, and GDPR.

RingCentral Rooms

 

RingCentral Webinar

In today’s connected world, webinars have numerous uses and applications for businesses. Webinars can help to create brand recognition, generate leads, enrich employees, onboard new hires, and more.

RingCentral Webinar allows users to easily and quickly set up secure and dynamic webinars with top notch features. Registrants can attend in the RingCentral app or with a no-download browser link. Companies can invite up to 10,000 attendees and up to 100 panelists.

RingCentral webinar

 

Webinar features include:

  • Advanced Analytics and Insights
  • Record and Share Capabilities
  • Integrations with Third Party Apps
  • Q&A Polling
  • Backstage Host Prep
  • Follow-the-Host Video Layout
  • Customizable Registration
  • IT Admin Quality of Service Analytics
  • Virtual Background
  • Branding
  • Presenter Overlay
  • Speaker Spotlight
  • Host and Panelist Support
  • No Downloads for Attendees

 

RingCentral Pros & Cons

RingCentral generally excels in flexibility, security, features and reliability, while some reviewers claim RingCentral is lacking when it comes to customer service.

Here’s a closer look at some of the pros and cons of the RingCentral platform.

RingCentral Pros

RingCentral Cons

More integrations than any other provider in the communications space IVR includes many options, but is complicated to set up
Full stack of advanced features Customer support agents can be difficult to reach
Excellent audio quality Incompatible with most competing hardware, so many customers may have to purchase RingCentral phones
High quality video conferences with advanced video features for mid-range and higher priced plans Video conferencing is not included in the lowest priced plan (Essentials)
Many advanced analytics tools offered in mid-range and higher priced tiers
Highly secure with end-to-end encryption
High level of flexibility and customizability

 

RingCentral Customer Support

RingCentral customer support provides several options for users to connect with representatives, outlined below.

 

RingCentral Knowledge Base 

RingCentral Knowledge Base

The RingCentral knowledge base (accessible via this link) is easy to navigate and search. It includes video tutorials, how-to articles, and lengthy PDF product guides.

 

RingCentral Community

RingCentral Community

The RingCentral Community is a forum for RingCentral users to connect with each other, sharing advice or troubleshooting tips about a variety of topics, or “Spaces.” Threads are organized by topic, users can vote other responses up, tag topics, and follow Spaces that interest them.

 

Other Ways to Get Customer Support From RingCentral

If customers can’t find answers in the knowledge base or community forums, they can contact RingCentral directly using live chat on their website, connecting on social media, or calling a RingCentral representative.

Live phone support for RingCentral MVP (2+ users) plans is available 24/7. Live phone support for RingCentral MVP (1 user) is available 5:00 a.m.–6:00 p.m. PT, Monday–Friday (excluding holidays).

Non-English support is available Monday-Friday 9am-6pm Central European Time (CET).

 

Is RingCentral Right For You?

As one of the most experienced providers in the cloud communications space, RingCentral offers a plethora of advanced features with limitless possibilities for customization and integration. RingCentral gives its users complete control of nearly every aspect of their all-in-one communication platform.

With this high level of control, however, comes complexity.

Although RingCentral has expanded its customer support resources, it is not known for holding its customers' hands through setup. To that end, RingCentral may not be the best choice for startups or small businesses without a dedicated IT department.

For larger companies and enterprises that want high-level customizations–and that have the infrastructure to implement it–RingCentral is an excellent choice. For businesses that need reliable service and a high level of security as priorities, RingCentral certainly delivers.

For additional RingCentral information, check out our hands-on RingCentral Pricing Review.

Want to look at other business phone systems before making your final decision?

This Enterprise VoIP comparison table shows how RingCentral measures up against other top business communication software providers such as 8x8, Dialpad and Zoom.

Screenshots
  • RingCentral Admin Portal Overview
    RingCentral Admin Portal Overview
  • RingCentral Auto Receptionist
    RingCentral Auto Receptionist
  • RingCentral Call Log
    RingCentral Call Log
  • RingCentral Company Numbers Overview
    RingCentral Company Numbers Overview
  • RingCentral Device Overview
    RingCentral Device Overview
  • RingCentral Dialpad
    RingCentral Dialpad
  • RingCentral Faxing
    RingCentral Faxing
  • RingCentral Report Overview
    RingCentral Report Overview
  • RingCentral User Overview
    RingCentral User Overview

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