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RingCentral

RingCentral Verified Reviews & Ratings

RingCentral was founded in 1999 by Vlad Shmunis and launched in 2003 as one of the first providers to...
2003
Year Founded
68%
Recommend It
210
User Reviews
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Christina H.'s review forRingCentral

We have been trying to cancel with them…

We have been trying to cancel with them for over two months now. They keep denying our Port Request. Each time they come with a new excuse as to why, even though we are asking each time if there is anything else that needs to be done, and of course we are told each time”no that will fix it, just get that done and send it back over”. Yes, I know that we are in contract and yes we discussed the cancellation fee, which we have agreed to pay. That is not the issue. Beware, canceling with them is a NIGHTMARE, and no, it is not dressed like a daydream….

We have been trying to cancel with them for over two months now. They keep denying our Port Request. Each time they come with a new excuse as to why, even though we are asking each time if there is anything else that needs to be done, and of course we are told each time”no that will fix it, just get that done and send it back over”.

Yes, I know that we are in contract and yes we discussed the cancellation fee, which we have agreed to pay. That is not the issue.

Beware, canceling with them is a NIGHTMARE, and no, it is not dressed like a daydream….

Pros: It works.
Cons: Horrible Customer Service.
Would Recommend: No

I sent 5 emails to request the correct…

I sent 5 emails to request the correct invoice one week ago, but till now, I haven’t got a reply. They always directed you to methods but no result. I think Jay should improve her service, bad experience. I called three times, followed their instructions, but still incorrect invoices in our account.

I sent 5 emails to request the correct invoice one week ago, but till now, I haven’t got a reply. They always directed you to methods but no result. I think Jay should improve her service, bad experience. I called three times, followed their instructions, but still incorrect invoices in our account.

Would Recommend: No

We have had three VOIP Systems over the…

We have had three VOIP Systems over the past seven years. Ring Central is the most dependable, certainly the most robust, and virtually error-free. Improvements in the system are regular, and GLIP is fantastic. We love it.

We have had three VOIP Systems over the past seven years. Ring Central is the most dependable, certainly the most robust, and virtually error-free. Improvements in the system are regular, and GLIP is fantastic. We love it.

Pros: Powerful, but simple to use.
Cons: None.
Would Recommend: Yes
Steve S.'s review forRingCentral

Horrible customer service and bad…

Horrible customer service and bad business practices. I transferred to a new service and I thought that would mean my account would close. They assigned a new number to my account and kept taking money out of my account. When I called they said I was under a contract that my ex business partner, who hasn’t been around for 3 years, signed 4 years ago. The only way to cancel was to send them more money to buy out the contract. Not the best way to run a business. Maybe they need the money more than me, who knows.

Horrible customer service and bad business practices. I transferred to a new service and I thought that would mean my account would close. They assigned a new number to my account and kept taking money out of my account. When I called they said I was under a contract that my ex business partner, who hasn’t been around for 3 years, signed 4 years ago. The only way to cancel was to send them more money to buy out the contract. Not the best way to run a business. Maybe they need the money more than me, who knows.

Would Recommend: No
Adam S.'s review forRingCentral

The worst service out there. There is…

The worst service out there. There is no service provided. Waiting for a month to speak with a supervisor. Simple questions I have asked are simply not addressed with account executives, then the supervisor just never responds. It’s truly embarrassing. I will be looking for another phone provided immediately as Ring Central is garbage.

The worst service out there. There is no service provided. Waiting for a month to speak with a supervisor. Simple questions I have asked are simply not addressed with account executives, then the supervisor just never responds.

It’s truly embarrassing. I will be looking for another phone provided immediately as Ring Central is garbage.

Pros: It works most of the time and has some good features.
Cons: Service is the worst thing out there. Contract will be re renewed even if you cancel. So plan on following up on cancellation and submit in writing. I've w waited a month to speak with a supervisor, and still am waiting after my follow ups are never responde to.
Would Recommend: No
Benito M.'s review forRingCentral

It took 1.5 hours to speak to a…

It took 1.5 hours to speak to a Manager. When I called I had to speak to 4 individuals before I was able to talk to someone that could help me. Even then I could not leave a message for the supervisor myself because I was told he did not have a voicemail. I called a phone company that has Managers, and Supervisors that do not have voice mail. This is ironic to say the least. They will tell you what you want to hear to get your business, once they get your business they will act as if you don’t matter. Once you are signed up you will receive daily spam calls, spam faxes, and spam email.

It took 1.5 hours to speak to a Manager. When I called I had to speak to 4 individuals before I was able to talk to someone that could help me. Even then I could not leave a message for the supervisor myself because I was told he did not have a voicemail. I called a phone company that has Managers, and Supervisors that do not have voice mail. This is ironic to say the least. They will tell you what you want to hear to get your business, once they get your business they will act as if you don’t matter. Once you are signed up you will receive daily spam calls, spam faxes, and spam email.

Pros: You can make calls.
Cons: Terrible Customer Service, You will be spammed once you sign up with faxes and calls.
Would Recommend: No
Marcus A.'s review forRingCentral

1. They false advertise what their…

1. They false advertise what their service can do 2. Their support lacks knowledge and customer service skills 3. They brush you off by repeating the same answers until you give in to their dead-end support 4. Misleading service 5. RingCentral cheap and outsources to Philipines, where NO ONE can help you. 6. Stay away from them – FAR AWAY

1. They false advertise what their service can do
2. Their support lacks knowledge and customer service skills
3. They brush you off by repeating the same answers until you give in to their dead-end support
4. Misleading service
5. RingCentral cheap and outsources to Philipines, where NO ONE can help you.
6. Stay away from them – FAR AWAY

Pros: NOTHING.
Cons: Horrible service.
Would Recommend: No
Brent F.'s review forRingCentral

This platform spend more on innovation…

This platform spend more on innovation and updates than most UCaaS vendors spend in total. Complete package, no extras to buy.

This platform spend more on innovation and updates than most UCaaS vendors spend in total. Complete package, no extras to buy.

Pros: Constant innovation.
Cons: Difficult to keep up with all the new features.
Would Recommend: Yes

RingCentral has the best in video and…

RingCentral has the best in video and audio quality for meetings and phone calls. I wish Microsoft will partner with them instead of Skype for Office365.

RingCentral has the best in video and audio quality for meetings and phone calls. I wish Microsoft will partner with them instead of Skype for Office365.

Would Recommend: Yes

We have been with RingCentral twice. …

We have been with RingCentral twice. Stupidly we went back to them almost two years ago. The sales person assured us the issues we experienced in the past were solved. Well they weren’t and after spending hours trying to resolve the issues, no improvement. Essentially every call comes in on two lines and if someone is alone and is on the phone when a second call comes in, the person has to go to a different phone to answer the second incoming call, they can’t put the first call on hold, and answer the second call on the phone they are using. If someone is working remotely, they do not have any idea that a second call is coming in and can’t answer it even if they wanted to!! So we have 3 months left in our contract. I admit to being stupid and not doing a month to month agreement. Shame on me. We asked, politely to be released from our contract a few months early since they could not deliver the services as promised. We have found a service who can set the system up the way we require and, for the health of our business, wanted to switch to the new company. Nope they would have none of it. After almost an hour on the phone, speaking to 3 different rep, the final being “Vince”, all of whom would not listen to anything I was saying. There was absolutely no consideration of the fact that we had worked on trying to fix this numerous times to no avail. There was no consideration that I was a dissatisfied customer. All they could do was repeat that I had a contract and had to pay the three months remaining if I wanted to terminate the service. It was my problem not theirs. I was told I should have terminated the service within 30 days of signing up if I wanted no penalties. We were still working on trying to get it to work the making the system work!! Their script-based responses are insulting. They had many, many ways of saying no, we don’t care that we couldn’t provide you the service you are paying for, we want your money and that is all we want. Their approach was condescending and inconsiderate. Live and learn!

We have been with RingCentral twice. Stupidly we went back to them almost two years ago. The sales person assured us the issues we experienced in the past were solved. Well they weren’t and after spending hours trying to resolve the issues, no improvement. Essentially every call comes in on two lines and if someone is alone and is on the phone when a second call comes in, the person has to go to a different phone to answer the second incoming call, they can’t put the first call on hold, and answer the second call on the phone they are using. If someone is working remotely, they do not have any idea that a second call is coming in and can’t answer it even if they wanted to!! So we have 3 months left in our contract. I admit to being stupid and not doing a month to month agreement. Shame on me. We asked, politely to be released from our contract a few months early since they could not deliver the services as promised. We have found a service who can set the system up the way we require and, for the health of our business, wanted to switch to the new company. Nope they would have none of it. After almost an hour on the phone, speaking to 3 different rep, the final being “Vince”, all of whom would not listen to anything I was saying. There was absolutely no consideration of the fact that we had worked on trying to fix this numerous times to no avail. There was no consideration that I was a dissatisfied customer. All they could do was repeat that I had a contract and had to pay the three months remaining if I wanted to terminate the service. It was my problem not theirs. I was told I should have terminated the service within 30 days of signing up if I wanted no penalties. We were still working on trying to get it to work the making the system work!! Their script-based responses are insulting. They had many, many ways of saying no, we don’t care that we couldn’t provide you the service you are paying for, we want your money and that is all we want. Their approach was condescending and inconsiderate. Live and learn!

Pros: None over any other company.
Cons: Customer Service, lack of flexibility.
Would Recommend: No

Have been a RingCentral customer since…

Have been a RingCentral customer since 2016. Was not overly impressed with the user interface and sound quality from the start. Was forced to sign a two year contract when I signed on. I made the decision with in the first year that I would leave Ring Central once my contract lapsed. So recently I found the time to sign up with Ooma, I signed up and had my number ported then notified RingCentral I was ending their service. This is when I found out that they automatically renewed my contract for 2 more years. Reading over the contract, they were correct it was in the contract. Needless to say I was very upset! NO COMPANY WHO HAS THE CUSTOMERS BEST INTEREST IN MIND OPERATES THIS WAY! It didn’t matter to them that I was a trouble free client for two years. Automatic renewal locked me into a price higher than any new subscribers would receive. When I spoke with their customer service the response was “you signed a contract”. They were right. Shame on me. So now I will be posting where I can to help keep other small business owners from making the same mistake. I am currently paying the remainder of my contract and using Ooma.

Have been a RingCentral customer since 2016. Was not overly impressed with the user interface and sound quality from the start. Was forced to sign a two year contract when I signed on. I made the decision with in the first year that I would leave Ring Central once my contract lapsed. So recently I found the time to sign up with Ooma, I signed up and had my number ported then notified RingCentral I was ending their service.

This is when I found out that they automatically renewed my contract for 2 more years. Reading over the contract, they were correct it was in the contract.

Needless to say I was very upset! NO COMPANY WHO HAS THE CUSTOMERS BEST INTEREST IN MIND OPERATES THIS WAY! It didn’t matter to them that I was a trouble free client for two years. Automatic renewal locked me into a price higher than any new subscribers would receive. When I spoke with their customer service the response was “you signed a contract”. They were right. Shame on me. So now I will be posting where I can to help keep other small business owners from making the same mistake. I am currently paying the remainder of my contract and using Ooma.

Pros: None.
Cons: Over priced, Profit driven.
Would Recommend: No

Ring Central is a cost effective…

Ring Central is a cost effective communication tool that meets the needs of our small business.

Ring Central is a cost effective communication tool that meets the needs of our small business.

Would Recommend: Yes

Wish I had switched to Ring Central…

Wish I had switched to Ring Central sooner! Easy installation, GREAT customer support! Clients hear my voice on the auto-receptionist. No more robo calls (computers can’t choose an option to connect). I love all the features and have no complaints!

Wish I had switched to Ring Central sooner! Easy installation, GREAT customer support! Clients hear my voice on the auto-receptionist. No more robo calls (computers can’t choose an option to connect). I love all the features and have no complaints!

Would Recommend: Yes
Raid S.'s review forRingCentral

Best provider ever, after trying 3…

Best provider ever, after trying 3 market providers, Support team, account management, and services are awesome. We faced an upgrade phase to new features demands, the process didn’t take more than 1 hour to get the new features. Well done RingCentral, keep the good services up!

Best provider ever, after trying 3 market providers,

Support team, account management, and services are awesome.

We faced an upgrade phase to new features demands, the process didn’t take more than 1 hour to get the new features.

Well done RingCentral, keep the good services up!

Would Recommend: Yes

Horrible Texting ( SMS ) Service…

Horrible Texting ( SMS ) Service! I’m a heavy user of the RingCentral texting app, which in general I really quite like. Only problem is, that half of the time my messages don’t make it through (despite the fact they’re showing as “sent”). I have heard from multiple customers that they didn’t receive messages they should have. When I called customer service, they had escalated my case right away, but ultimately where unable to resolve the issue!! They kept asking me to reach out to customers and ask them about their carrier and such, which is unacceptable. Hence, without help of a paying customer they are simply incapable of fixing their faulty unreliable SMS service!

Horrible Texting ( SMS ) Service!

I’m a heavy user of the RingCentral texting app, which in general I really quite like. Only problem is, that half of the time my messages don’t make it through (despite the fact they’re showing as “sent”). I have heard from multiple customers that they didn’t receive messages they should have.

When I called customer service, they had escalated my case right away, but ultimately where unable to resolve the issue!! They kept asking me to reach out to customers and ask them about their carrier and such, which is unacceptable. Hence, without help of a paying customer they are simply incapable of fixing their faulty unreliable SMS service!

Would Recommend: No
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Provider Overview

RingCentral was founded in 1999 by Vlad Shmunis and launched in 2003 as one of the first providers to offer cloud-based IP PBX and phone service. The company provides a robust, redundant, and reliable platform that has numerous features. For more than a decade, RingCentral has offered small and medium-sized businesses phone features that were previously only available to the largest and richest companies. While it now has plenty of competition, RingCentral is still an industry leader.

RingCentral’s Help & Support Options:

  • Customer phone support available with separate numbers for the US, Canada, the UK, Ireland, Spain, France, Belgium, Netherlands, Luxembourg, Germany and Australia. (Be prepared to provide your RingCentral phone number and security answer.)
    • Live phone support for RingCentral Office (2+ users) plans is available 24/7.
    • Live phone support for RingCentral Office (1 user) is available 5:00AM – 6:00PM PT, Monday through Friday (excluding holidays).
    • Non-English support available Monday-Friday 9am-6pm Central European Time (CET)
  • Live support chat via instant messaging, available 24/7.
  • The ability to submit a ticket for handling more complex cases.
  • Comprehensive knowledge base to answer frequently asked questions and quick troubleshooting.
  • Guides, video tutorials and detailed training topics for different packages and services (Office, Contact Center Classic, Contact Center User Hub, RingCentral App, Meetings and more).
  • Webinars including an extensive library of previously recorded presentations and the ability to request a live demonstration.
  • Community message board where you can communicate with other RingCentral customers.
  • developer support center for issues such as app integrations.
  • Professional consultations to ensure you receive the right service package, on-site hardware, post-installation maintenance and training for administrators.
  • Service status page that displays any issues.
  • An ROI calculator to compare the cost of RingCentral versus on-premise PBX.

RingCentral Pricing and Services

RingCentral’s Most Popular Plan: Office Premium

  • Unlimited video and audio meetings with screen sharing on desktop and mobile (100 people per meeting)
  • Unlimited phone calls
  • 2,500 toll-free minutes
  • Unlimited Business SMS
  • Call management and phone administration (includes call forwarding etc. – detailed below)
  • Phone rental options: desk and conference phones
  • Mobile apps for iOS and Android
  • High-definition (HD) voice
  • Visual voicemail and voice mail-to-email
  • Team collaboration
  • Integrations with Microsoft, Google, Box and Okta
  • 24/7 Customer support
  • Professional implementation
  • Multi-level auto attendant
  • Internet fax
  • Call log reports
  • Quality of Service Reports
  • Automatic call recording
  • Multi-site support
  • Custom app development and deployment
  • Integration with Salesforce.com, Zendesk and Desk.com
  • Single Sign-on
  • Voicemail transcription to text

RingCentral Office Premium Pricing:

  • 1 User: $44.99/user/mo when paying annually, $54.99/user/mo when paying monthly
  • 2-99 Users: $34.99/user/mo when paying annually, $44.99/user/mo when paying monthly
  • 100-999 Users: $32.99/user/mo when paying annually, $42.99/user/mo when paying monthly
  • 1,000+ Users: $29.99/user/mo when paying annually, $39.99/user/mo when paying monthly

Add-on Pricing to Expand Your Plan With New Features:

  • Additional toll-free or local numbers: $4.99/mo
  • Additional vanity numbers: $30 one time fee
  • Additional international numbers: starting at $5.99/mo per user
  • Additional international toll-free number: $14.99/mo + $25 one time fee

Available Calling Features:

  • Call Management & Phone System Administration: This sums up many terms for the ways you can control inbound and outbound calls, including working hours. It also controls what phones are connected within the plan so you can work from anywhere. Includes the following features:
    • Answering rules.
    • Call transfer.
    • Call forwarding: Redirect all calls
    • Call screening: Have the inbound caller say their name before they can connect to a call.
    • Call flip: Transfer a call from your home device to your mobile device without putting the caller on hold.
    • Call logs: See who called and for how long
    • Presence: See who your colleagues are talking to, if anyone, before transferring a call.
    • Notifications: Get notifications via email, text message, and your softphone/app when you miss a call.
    • Shared lines: More than one phone can be connected to the same number or extension; no need for call transfers.
    • Call park: Transfer a call to a dedicated “empty” line while you find the best person to take the call, who can pick up the call without having to talk to the first agent again
    • Intercom: Talk to your colleagues within the office through your desk phone.
    • Paging: Your desk phones’ speakerphones become a mini PA system within a department. Make announcements directly through your desk phone or smartphone.
  • Automatic call recording: Record calls for legal and training purposes
  • Multi-level auto-attendant: Set up a way to navigate inbound calls to the best agent to take incoming calls.
  • Inbound Caller ID by name: See more than just a phone number when your phone rings
  • Glip for team collaboration: Similar to Slack, Microsoft Teams or Cisco WebEx. This feature allows teams to communicate in their own permanent chat room, share notes, assign tasks, and access your files. This is available on all RingCentral Office plans.
  • HD video conferencing: Hold conferences in 1080p on your tablet or computer using a regular webcam rather than room-sized equipment. The software automatically focuses on the person speaking.
  • HD Voice: delivers audio in higher quality speech during a regular call.
  • Phone rental or purchase: Save money in the long term by buying, or save money upfront and be assured of the best technical support with ongoing rentals.
  • Toll free minutes: Every plan includes inbound toll free minutes to be shared with all users. Toll free number costs the same as a second local number.
  • Unlimited inbound and outbound US calling: Plus great rates on international calls.
  • Voicemail transcription: Access voicemail messages from your desk and mobile phones, email, desktop app, and online account.
  • Mobile App: Available for iOS and Android.

RingCentral’s Recent Awards:

RingCentral has acquired many awards and certifications over the years:

Editor’s Bottom Line of RingCentral

With more than 350,000 small business customers, RingCentral has been a favorite among VoIP review sites, and with more than 2,500 employees the provider continues to innovate both with its in-house team and by making deals with smart companies.

One of the best moves it made was partnering with Zoom, enabling HD quality video conferences with large numbers of participants. Formerly, this was only available with huge hardware, some of which even required a dedicated room. Now laptop or tablet is all you need.

That offering was a game changer that few other providers could compete with. RingCentral has had a big head start over today’s VoIP startups, yet the company is always looking forward rather than resting on its laurels. Every few years, the provider finds a way to reinvent itself and stay fresh.

It’s hard to say anything bad about RingCentral, but they do seem a little vanilla – vanilla, of course, is the most popular flavor of ice cream, so that’s good for most. RingCentral tends to avoid the bleeding edge and sticks to software and hardware with a proven track record.

If you want a great VoIP experience, you can’t go wrong with this company.

Screenshots
  • RingCentral Admin Portal Overview
    RingCentral Admin Portal Overview
  • RingCentral Auto Receptionist
    RingCentral Auto Receptionist
  • RingCentral Call Log
    RingCentral Call Log
  • RingCentral Call Queues
    RingCentral Call Queues
  • RingCentral Company Numbers Overview
    RingCentral Company Numbers Overview
  • RingCentral Device Overview
    RingCentral Device Overview
  • RingCentral Dialpad
    RingCentral Dialpad
  • RingCentral Faxing
    RingCentral Faxing
  • RingCentral Report Overview
    RingCentral Report Overview
  • RingCentral User Overview
    RingCentral User Overview

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