Phone Power

I was a phonepower customer for a few years from 2010 to 2013. The service was usually reliable and customer service was great. Fast Forward to 2022, as a returning customer, customer service has become incompetent and rude. Their website login does not work the second time you log in…you have to delete all cookies no matter what browser you use. Technical Support is dishonest and rude at best: self-contradictory and bold-faced lies…there really is no other accurate way to put it.

I am currently getting out of my contract because they evidently have changed hands, or have enough customers that they no longer care.

I have been using Phone Power as my VOIP for five years and have been happy with the service. My device stopped working on January 31st, 2021. Still showing soft call log online. I have repeatedly tried to contact both sales and support for the last week. No response. It appears the company is out of business.

It is very difficult to program the features of this provider. I doubt it has been changed for years. My phone service occasionally cuts out so that the other party can not hear me.
I was not billed for a second year but phonepower took the whole next year’s cost off my previous card. The fees (their fees) and taxes doubled the price to $200 a year. This was quite a surprise.

Have been a user for at least 5 years. 2 years ago started to have connection problems. Lately, they have re-routed phone numbers that I call to a bad connection. Their instruction page doesn’t match the real program. They did have a good ‘block phone number’ system which has recently been abolished. They do have a good list of incoming/outgoing calls, except that it can take a day or two for the call to show on the list. Frustrating. Looking for a new provider since I am really annoyed by the loss of the block call program.

I really enjoyed until recently. I have issue on getting voicemail forwarded to my email. I snapshot where I was stuck and email support for 2 to 3 times without any response. I received one response, so I sent them a snapshot on where I was putting my forwarding email and asking to show where it was supposed to be.

And guess what? No more response. Like all these companies, they have a good start and suddenly, they are turning to a very disappointing outlook…all the services are gone. And believe me, I contacted them 3 or 4 times for the past 8 years using them, it was quick and easy, and now, just a disaster.

They have to be one of the worst companies I have ever dealt with. Bought the system for my kids to have a phone that can be split. System didn’t work most of the time, when it did work the call quality was horrendous. Worked with their support multiple times, all they do is blame the internet connection (Rogers cable, 250mb and runs perfectly).

Cancelled the service and settled up. About a year later they renewed the cancelled service and the collection calls started, I tried to work with them to resolve but they insisted on me paying $300 for a service I hadn’t used. I refused and sent the cancellation proof. They didn’t accept it. The collection calls have continued and they have even reported me to creditors. Don’t care as my credit is great even with this.

Stay far away from these scam artists.

Was having reliability problems with my previous provider and decided to try Phone Power with my existing Obi202. The price was almost double what i was paying before, but they promised me the service and reliability made it worth it.

Started off by setting up my SIP credentials only to find that the reliability got much worse compared to my old provider. Phone Power recommends using their auto-provisioning feature instead of SIP, so I tried it out. Much better except for one thing: you can only have one line working on the Obi202 (which normally allows up to two lines).

The next thing I notice is that when you get an email regarding a voice mail, there’s no way to delete that message unless you log into the site (which is slow as molasses). My previous provider offered a way to listen and delete messages directly from a link in the email.

Finally, I didn’t notice until I signed up that there’s no SMS texting feature or even the option to add it. You may not think this is important, but I can almost guarantee you that friends are sending you text messages from their phones — assuming that they’re reaching your mobile phone instead of your landline.

So overall I give it a thumbs up for reliability, but you miss out on a lot of features just to have your calls go through. Personally, the lack of an SMS texting option and the inability to use a second line on my Obi is a deal breaker for me, so I’ll need to give it a thumbs down.

The phone will work fine one day, then you cant call out the next day.

They were good for about 2 years then in 2018 the service started giving random error messages.

Calls to tech support indicated they “knew about a issue and had no idea when it would be fixed”

This is not acceptable, and take your money elsewhere for phone service!

Do not waste your time and money with this lack of service company. You will not be happy.

I have been using Phone Power for about 6 years. AT&T was ripping me off. I love the web interface with all of the features. Issues I had were due to my ISP (AT&T) and not Phone Power. Great support! I even used the soft phone feature while traveling in Europe to avoid costly international cell phone rates. Highly recommended if you need a land line at a low cost.