Bird

Don't Use this Company

I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message.

Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account.

May 18, 2021, 11:46 GMT+2
I have a contact list and I tried to send one text and you charged me for it but it did not go through. What is the problem. Its OK just cancel my account.

Fabian Buitrago (MessageBird)
May 20, 2021, 1:07 GMT+2
Thanks for your response. I see you have some credit left and that we can't refund it as it has been more than 15 days since you added the balance. Do you still want to proceed with your account cancellation?

May 20, 2021, 9:38 GMT+2
I have contacted my bank. Your procedures and your service has never worked since I started. We have emailed back and forth to no avail. I want ALL OF MY MONEY BACK. CANELL MY ACCOUNT!!!!!!!!!

Fabian Buitrago (MessageBird)
May 21, 2021, 6:14 GMT+2
Hi there,
At this moment due to the terms and conditions,(https://www.messagebird.com/en/legal/terms-and-conditions) you are not eligible for a refund, so please let me know if you still want to proceed to delete and cancel this account. On the other hand, we can try to troubleshoot and help you to send the SMS as you required. Looking at your account I see you tried to send an SMS to the number(XXXXXXX) however as you didn't specify the country code the message didn't deliver. You can try with the number 1XXXXXXX and see if it works.

Nevertheless, there are some country restrictions you need to mind when using this service for the United States. https://support.messagebird.com/hc/en-us/articles/208747865-United-States
https://support.messagebird.com/hc/en-us/articles/360000710509-How-to-send-an-SMS
Please let me know how you want to proceed.

May 21, 2021, 7:53 GMT+2
CANELL MY ACCOUNT!!!!!!!!!
This back and forth without accomplishing anything is the reason I want this cancelled. I am trying to deal with this in a professional way. I have not used your service and could not use your service. I asked you to cancel my account, instead you keep sending emails so you can keep my money. Cancel my account and refund my money.

Fabian Buitrago (MessageBird)
May 25, 2021, 23:03 GMT+2
Hi Pamela,

Thanks for your response. Our finance team has reviewed and rejected the request for a refund as you are not eligible for one, due to the terms and conditions, that you agreed to when using our services https://www.messagebird.com/en/legal/terms-and-conditions
With that said, please let me know how you want to proceed if you prefer to cancel the account or get assistance to use the service.

From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use.

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

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It is definitely worth a try! You'll love this!

One of the big problems that I am trying to solve is regarding the customer service department. When a customer calls, he or she expects instant help. Using message bird, customers have been more satisfied with the customer service and the communication between customer service rep and the customer has been better.

Via G2Crowd with permission from MessageBird

Been using them since they started, very happy!
Automatic invoices on low credit, simple API
Using it for over a decade and never had issues

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As a business we use a lot of communication methods, but we feel a text message achieves the best results

Via Capterra with permission from MessageBird

Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

Via Capterra with permission from MessageBird

We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.

Via Capterra with permission from MessageBird

As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Via Capterra with permission from MessageBird

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

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Just try the service! The best way for us to get involved with MessageBird was the free trial option. Since I could try out the look and feel of a message and the way the system works, was the best way to get familiar with the tools and made me sign up with a good en trustworthy feeling. After the first payment, I could send messages right away to all of my customers or realtions with no delay.

True MessageBird I can reach out to customers In a more personal way. The way e-mail won't be read and calls can be forgotten, a text message is a solution for businesses to interact with customers on a direct level that suits the customer. We use MessageBird for invoice reminders, product activations and many more.

Via G2Crowd with permission from MessageBird