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Talkdesk

Talkdesk Verified Reviews & Ratings

San Francisco, CA
Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the...
2011
Year Founded
99%
Recommend It
207
User Reviews
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Dani K K.'s review forTalkdesk

Talkdesk does a lot of things right!…

Talkdesk does a lot of things right! They have a wonderful Customer Service experience and a very easy interface. I have noticed that sometimes the calls can be really scratchy at times but that is most likely from the other person on the phone using a cell. I use Talkdesk all day every day and I don’t believe that it should be changed!

Talkdesk does a lot of things right! They have a wonderful Customer Service experience and a very easy interface. I have noticed that sometimes the calls can be really scratchy at times but that is most likely from the other person on the phone using a cell. I use Talkdesk all day every day and I don’t believe that it should be changed!

Would Recommend: Yes
Mark d.'s review forTalkdesk

Love the ease of use of adding new…

Love the ease of use of adding new users, ring groups, customizing IVR’S per ring group. etc. The support team is very easy to deal with. I do wish there was a dedicated phone call line to call in for support issues when they arise instead of just the chat feature, but an overall great experience. Would highly recommend to any peer of mine and have already done so.

Love the ease of use of adding new users, ring groups, customizing IVR’S per ring group. etc. The support team is very easy to deal with. I do wish there was a dedicated phone call line to call in for support issues when they arise instead of just the chat feature, but an overall great experience. Would highly recommend to any peer of mine and have already done so.

Pros: Ease of use.
Cons: pricing is a bit on the high side.
Would Recommend: Yes

Talkdesk is very versatile and…

Talkdesk is very versatile and Innovative service. Our company has transition from regular phone line to Ring central and then to Talkdesk, and that’s where we found the ideal business phone system because we have representatives that use it from the US, South America and Asia. Overall very happy and satisfied with the features and we believe this has checked all the boxed for our needs!

Talkdesk is very versatile and Innovative service. Our company has transition from regular phone line to Ring central and then to Talkdesk, and that’s where we found the ideal business phone system because we have representatives that use it from the US, South America and Asia. Overall very happy and satisfied with the features and we believe this has checked all the boxed for our needs!

Would Recommend: Yes

I have found talkdesk to be both easy…

I have found talkdesk to be both easy to set up, consistent in their support and very simple to utilize once implemented. Their support staff are quick to respond and the end product cost is reasonable considering this. They have a status tool that is incredibly useful for the few outages and allowed all end-users to monitor for the services to be restored one they had ceased.

I have found talkdesk to be both easy to set up, consistent in their support and very simple to utilize once implemented. Their support staff are quick to respond and the end product cost is reasonable considering this. They have a status tool that is incredibly useful for the few outages and allowed all end-users to monitor for the services to be restored one they had ceased.

Pros: - great support and well priced.
Cons: None.
Would Recommend: Yes

Beyond content with our decision to…

Beyond content with our decision to switch over to TalkDesk. Compared to the last product we used, TalkDesk’s sound quality and functionality of have made my team’s job easier. My favorite feature of the TalkDesk App is how well it integrates and functions between the Talkdesk bar and Salesforce. Being able to pull up a lead’s file in Salesforce, through the TalkDesk bar, is a such HUGE timesaver!!!! Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent’s personal phone #’s. We haven’t been able to add, delete, or update any phone numbers to our “Favorites” list (serves as our internal phone directory) for a couple of weeks now and it doesn’t seem like like any solutions are on the way.

Beyond content with our decision to switch over to TalkDesk. Compared to the last product we used, TalkDesk’s sound quality and functionality of have made my team’s job easier. My favorite feature of the TalkDesk App is how well it integrates and functions between the Talkdesk bar and Salesforce. Being able to pull up a lead’s file in Salesforce, through the TalkDesk bar, is a such HUGE timesaver!!!!

Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent’s personal phone #’s. We haven’t been able to add, delete, or update any phone numbers to our “Favorites” list (serves as our internal phone directory) for a couple of weeks now and it doesn’t seem like like any solutions are on the way.

Pros: Crisp, clear calls.
Cons: Admin page features have lots of room for improvement.
Would Recommend: Yes
lindsay c.'s review forTalkdesk

We haven’t been using Talkdesk very…

We haven’t been using Talkdesk very long but we love it so far. Other systems we tried always failed to provide all the services they promised to provide. It was such a relief to have Talkdesk proofing to keep their word and has been by far the best system to use for the service we need for our call center. Loving it!

We haven’t been using Talkdesk very long but we love it so far. Other systems we tried always failed to provide all the services they promised to provide. It was such a relief to have Talkdesk proofing to keep their word and has been by far the best system to use for the service we need for our call center. Loving it!

Would Recommend: Yes
Juanma C.'s review forTalkdesk

Using talk desk allows us to be…

Using talk desk allows us to be organise at work. Talkdesk Increased productivity, higher customer satisfaction, more cost savings and great customer experience. It reflects strong investor confidence and highlights the strategic role of superior customer experience. Talkdesk is leveraging software and innovation to disrupt the traditional call center

Using talk desk allows us to be organise at work.
Talkdesk Increased productivity, higher customer satisfaction, more cost savings and great customer experience.
It reflects strong investor confidence and highlights the strategic role of superior customer experience.
Talkdesk is leveraging software and innovation to disrupt the traditional call center

Pros: Fast.
Cons: None.
Would Recommend: Yes
Jeffrey A.'s review forTalkdesk

Talkdesk is a viable option if you are…

Talkdesk is a viable option if you are looking for a good dialer. Tracking and setup are easy. At times there would be issues that would spring up with no real solution but would eventually work themselves out. The main thing I would like to see different would be having a dedicated team support in place. There does feel like there is a disconnect with Talkdesk and their understanding of their customers.

Talkdesk is a viable option if you are looking for a good dialer. Tracking and setup are easy. At times there would be issues that would spring up with no real solution but would eventually work themselves out. The main thing I would like to see different would be having a dedicated team support in place. There does feel like there is a disconnect with Talkdesk and their understanding of their customers.

Would Recommend: Yes
Tyson B.'s review forTalkdesk

Talkdesk has been a great addition to…

Talkdesk has been a great addition to our company. First, the pricing is extremely competitive compared to other phone systems. The product is very easy to use and teach to new users as it is very clean and seamless. It is a very intuitive product that has great integration capabilities to other platforms we use. While there is great innovation in this product, it could use more love in the areas of reporting user data and metrics. It is often slow and difficult to pull in accurate or understandable information.

Talkdesk has been a great addition to our company. First, the pricing is extremely competitive compared to other phone systems. The product is very easy to use and teach to new users as it is very clean and seamless. It is a very intuitive product that has great integration capabilities to other platforms we use. While there is great innovation in this product, it could use more love in the areas of reporting user data and metrics. It is often slow and difficult to pull in accurate or understandable information.

Pros: Price and support.
Cons: Reporting and connectivity issues.
Would Recommend: Yes

I love the ease of use that TalkDesk…

I love the ease of use that TalkDesk provides. I’ve been working with it for almost one year now and it never fails. I would say the only con is keeping up with the updates or else it can completely stop working. But a minor issue altogether.

I love the ease of use that TalkDesk provides. I’ve been working with it for almost one year now and it never fails.

I would say the only con is keeping up with the updates or else it can completely stop working. But a minor issue altogether.

Would Recommend: Yes
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Provider Overview

Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the usual, old style legacy contact center offerings in the market. Originally spawned out of a Twilio contest, the platform that is now known as Talkdesk was built using Twilio’s API in just 10 days. The company, and platform, has since grown to support over 1,000 customers worldwide. As the next-generation, cloud-based contact center software available, Talkdesk helps bridge context with phone based support.

Talkdesk offers enterprise level contact center functionality with the advanced features users would expect, yet can still be quickly and easily deployed even without phones or any hardware. The web-based interface allows users to access and configure robust, enterprise-level functions like comprehensive reporting and seamless integrations.

With so many resources at their disposal, Talkdesk empowers contact center managers to make data-driven decisions, while empowering agents to have personalized, effective conversations with customers.

 

Talkdesk Pricing and Services

Complete breakdown of Talkdesk pricing and services in 2020

Most Popular Plan: Professional, $65/agent/mo, (minutes sold separately).

  • All SMB Starter features, plus
  • Up to 100 Agents
  • Up to 2 integrations
  • Omnichannel: Phone & SMS (beta)

All Available Plans & Services

SMB Starter $45/agent/mo (Billed Annually)

  • 3-10 agents
  • Minutes sold separately
  • Unlimited Concurrent Calls
  • Comprehensive Contact History
  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer
  • International Phone Numbers
  • Advanced Features
  • Individual and Group Voicemail
  • Voicemail Assignment
  • Voicemail Transcription
  • Call Recording
  • Call Monitoring
  • Real-Time Reporting
  • Historical Reporting
  • Access to Knowledge Base
  • Email Support

Professional, $65/agent/mo (Billed Annually)

  • Minutes sold separately
  • Up to 100 agents
  • All Above Features
  • Up to 2 Integrations
  • Omnichannel: Phone & SMS (beta)

Enterprise, $125/agent/mo (Billed Annually)

  • Minutes sold separately
  • All Above Features
  • Unlimited integrations
  • Phone & email support
  • Custom storage of call recordings (beta)
  • API access & support
  • Dedicated account manager
  • Service level agreement

Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Infusionsoft
  • Intercom
  • LiveChat
  • Microsoft Dynamics
  • Nimble
  • Olark
  • OnePageCRM
  • Pipedrive
  • Radius
  • Shopify
  • SnapEngage
  • Userlike
  • UserVoice
  • Zoho CRM

Awards & Recognitions

  • CRM Solution of the Year Award for 2015 – 16, The Cloud Awards 2016
  • Forbes Cloud 100
  • Forbes Next Billion-Dollar Startup 2016
  • 2016 Entrepreneur 360 Award
  • Customer Magazine’s 2015 Customer Contact Center Technology Award Winner
  • Forbes 30 Under 30

 

Editor’s Bottom Line of Talkdesk

 

With humble beginnings, Talkdesk has grown from a simple app built in 10 days, driven by Twilio’s API for limited function. While the platform still does have a close relationship with Twilio, as the platform leverages WebRTC technology with Twilio telephony – Talkdesk is a standalone solution that revolutionizes the contact center offerings. Bringing advanced, robust and sometimes complicated contact center functions to the masses, living directly in your web-browser is the main focus of Talkdesk.

Since their start, Talkdesk has been collecting funding to help reach its goal. Starting with $450,000 from 500 Startups and one angel investor in 2011, up to $21 Million in Series A funding from DFJ, Salesforce Ventures and Storm Ventures, Talkdesk is no stranger to the industry, and even managed funding from the Salesforce. When the leading CRM provider wants in and supports your platform, it certainly says a lot – especially since Talkdesk integrates directly with CRM functionality.

As a revolutionary and unique solution in the industry, Talkdesk has gone on to win a number of awards and recognition, including the CRM solution of the Year for 2015-16 from the Cloud A wards 2016, Forbes Next Billion-Dollar Startup 2016, and even Customer Magazine’s 2015 Customer Contact Center Technology Award Winner. The solution Talkdesk provides has managed to take clunky, complicated legacy solutions and turned them into agile, simple, cost effective cloud-based platforms.

Giving back to the tech community, just as they had received funding and support in the early days, Talkdesk even went as far as to launch the Talkstart Program in October of 2015. Through this program, Talkdesk supplies technology startups with free Talkdesk software licenses to establish a foundation of supreme phone-based customer service, and sales. The provider has also gone on to include SMS and texting capabilities to the Talkdesk platform. If searching for a cloud-based, cost-effective and as simple as possible contact center software, look no further than Talkdesk.

 

Screenshots
  • Talkdesk for Salesforce
    Talkdesk for Salesforce
  • Talkdesk Calls
    Talkdesk Calls
  • Talkdesk Contacts List Reporting
    Talkdesk Contacts List Reporting
  • Talkdesk Dashboard
    Talkdesk Dashboard
  • Talkdesk Inbound Filters
    Talkdesk Inbound Filters
  • Talkdesk Callbar
    Talkdesk Callbar
  • Talkdesk Service Level Agreement
    Talkdesk Service Level Agreement
  • Talkdesk Voicemail
    Talkdesk Voicemail

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