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Talkdesk

Talkdesk Verified Reviews & Ratings

San Francisco, CA
Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the...
2011
Year Founded
99%
Recommend It
218
User Reviews
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TalkDesk is very easy to pick up on and…

TalkDesk is very easy to pick up on and administer. However, it is lacking more advanced features that allow the organization of contacts, voicemails, call logs. The platform can also improve by adjusting the voicemail/messaging process to be more inclusive of different file formats, and by adding better descriptions of the voicemail/message categories.

TalkDesk is very easy to pick up on and administer. However, it is lacking more advanced features that allow the organization of contacts, voicemails, call logs. The platform can also improve by adjusting the voicemail/messaging process to be more inclusive of different file formats, and by adding better descriptions of the voicemail/message categories.

Would Recommend: Yes

Talkdesk is the best software we use at…

Talkdesk is the best software we use at our company. It is easy to use, no training is needed to new staff. Transferring calls to another agent or an external number is a great future that we use a lot with no problems. The reporting futures help track staff performance for a certain period and not only. You can also see the volume of incoming and outgoing calls, for a period or a specific time of the day.

Talkdesk is the best software we use at our company. It is easy to use, no training is needed to new staff. Transferring calls to another agent or an external number is a great future that we use a lot with no problems. The reporting futures help track staff performance for a certain period and not only. You can also see the volume of incoming and outgoing calls, for a period or a specific time of the day.

Pros: Ease of use.
Cons: None.
Would Recommend: Yes

Talkdesk is very easy to set up and use…

Talkdesk is very easy to set up and use on different computer systems. The record feature is a great way to not only listen back to calls but to share and use as learning opportunities for the whole team. I am currently supporting team members using Talkdesk and although at t times there can be glitches, with links to support these can be rectified relatively easily.

Talkdesk is very easy to set up and use on different computer systems.
The record feature is a great way to not only listen back to calls but to share and use as learning opportunities for the whole team.
I am currently supporting team members using Talkdesk and although at t times there can be glitches, with links to support these can be rectified relatively easily.

Pros: Record, listen back & Share calls.
Cons: None.
Would Recommend: Yes
Jazzmin F.'s review forTalkdesk

After using some other diallers,…

After using some other diallers, talkdesk is definitely my preferred option as it is reliable, has good call quality, easy to navigate and use and essential for my workflow. I make call after call, all day using talkdesk. My calls always connect speedily and have good sound quality. It’s straightforward to download calls. One con is sometimes the dial pad doesn’t register the selection.

After using some other diallers, talkdesk is definitely my preferred option as it is reliable, has good call quality, easy to navigate and use and essential for my workflow. I make call after call, all day using talkdesk. My calls always connect speedily and have good sound quality. It’s straightforward to download calls. One con is sometimes the dial pad doesn’t register the selection.

Would Recommend: Yes

Overall Talkdesk has been an excellent…

Overall Talkdesk has been an excellent tool to help with the efficiency of my work flow. Very reliable and very user friendly. The only negative is from time to time on the dial pad it does not recognise my entry however this is fixed when pressing mute, then the button and then unmute again. This has happened a few times with my colleagues too.

Overall Talkdesk has been an excellent tool to help with the efficiency of my work flow. Very reliable and very user friendly.
The only negative is from time to time on the dial pad it does not recognise my entry however this is fixed when pressing mute, then the button and then unmute again. This has happened a few times with my colleagues too.

Would Recommend: Yes

THE PERFECT TOOL FOR SALES CALL…

THE PERFECT TOOL FOR SALES CALL CENTERS I LIKE TALKDISK BECAUSE IS VERY EASY TO USE, THE APP IS VERY USEFUL, ITS A VERY GOOD INTEGRATION WITH SALESFORCE AND SO, YOU CAN RE-LISTEN TO CALLS. WE WORK MORE THAN THREE YEARS WITH TALKDESK, AND THE TRUTH THROUGHOUT THESE YEARS HAS BEEN IMPROVING A LOT AND IF SOMETHING IS NOT LIKED ONLY WE COMMON IT AND LOOKING FOR A QUICK SOLUTION.

THE PERFECT TOOL FOR SALES CALL CENTERS
I LIKE TALKDISK BECAUSE IS VERY EASY TO USE, THE APP IS VERY USEFUL, ITS A VERY GOOD INTEGRATION WITH SALESFORCE AND SO, YOU CAN RE-LISTEN TO CALLS.
WE WORK MORE THAN THREE YEARS WITH TALKDESK, AND THE TRUTH THROUGHOUT THESE YEARS HAS BEEN IMPROVING A LOT AND IF SOMETHING IS NOT LIKED ONLY WE COMMON IT AND LOOKING FOR A QUICK SOLUTION.

Would Recommend: Yes

I like thus product, it’s easy to use…

I like thus product , it’s easy to use specially the feature that record all the calls. But is not easy to change the area code when i try to call other states. I like how it looks and the way I have all the menus t hand. I would like to have an option where I can reject a call but at the same time send a text message to the caller.

I like thus product , it’s easy to use specially the feature that record all the calls. But is not easy to change the area code when i try to call other states.
I like how it looks and the way I have all the menus t hand.
I would like to have an option where I can reject a call but at the same time send a text message to the caller.

Pros: Record calls.
Cons: Not easy to change area code.
Would Recommend: Yes

i like how easy is to keep a good pause…

i like how easy is to keep a good pause of the callings. making easy to copy and paste phone numbers and how it does not take much time to go from one call to the other. I feel the system was easy to use from the my first day with a brief explanation i was able to manage the system on my own, what made my job easier.

i like how easy is to keep a good pause of the callings. making easy to copy and paste phone numbers and how it does not take much time to go from one call to the other. I feel the system was easy to use from the my first day with a brief explanation i was able to manage the system on my own, what made my job easier.

Would Recommend: Yes

It’s good program, hardly ever had any…

It’s good program, hardly ever had any issues with it. It was easy to use and didn’t take long getting used to. Great for calling all over North America and good for keep different calling list organized and calling one lead right after another. There are other companies out there that are cheaper but personally I like Talk Desk better.

It’s good program, hardly ever had any issues with it. It was easy to use and didn’t take long getting used to. Great for calling all over North America and good for keep different calling list organized and calling one lead right after another. There are other companies out there that are cheaper but personally I like Talk Desk better.

Would Recommend: Yes

Amazing software to work on, very good…

Amazing software to work on, very good with the recordings, listening, never gets stuck, easy to log in. This software is very easy to use, no need for training to be made as it is all straight forward. I would recommend this software to all the companies out there. Brings up really good details reports.

Amazing software to work on, very good with the recordings, listening, never gets stuck, easy to log in.
This software is very easy to use, no need for training to be made as it is all straight forward.
I would recommend this software to all the companies out there. Brings up really good details reports.

Would Recommend: Yes
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Provider Overview

Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the usual, old style legacy contact center offerings in the market. Originally spawned out of a Twilio contest, the platform that is now known as Talkdesk was built using Twilio’s API in just 10 days. The company, and platform, has since grown to support over 1,000 customers worldwide. As the next-generation, cloud-based contact center software available, Talkdesk helps bridge context with phone based support.

Talkdesk offers enterprise level contact center functionality with the advanced features users would expect, yet can still be quickly and easily deployed even without phones or any hardware. The web-based interface allows users to access and configure robust, enterprise-level functions like comprehensive reporting and seamless integrations.

With so many resources at their disposal, Talkdesk empowers contact center managers to make data-driven decisions, while empowering agents to have personalized, effective conversations with customers.

 

Talkdesk Pricing and Services

Complete breakdown of Talkdesk pricing

Most Popular Plan: Professional, $65/agent/mo, (minutes sold separately).

  • All SMB Starter features, plus
  • Up to 100 Agents
  • Up to 2 integrations
  • Omnichannel: Phone & SMS (beta)

All Available Plans & Services

SMB Starter $45/agent/mo (Billed Annually)

  • 3-10 agents
  • Minutes sold separately
  • Unlimited Concurrent Calls
  • Comprehensive Contact History
  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer
  • International Phone Numbers
  • Advanced Features
  • Individual and Group Voicemail
  • Voicemail Assignment
  • Voicemail Transcription
  • Call Recording
  • Call Monitoring
  • Real-Time Reporting
  • Historical Reporting
  • Access to Knowledge Base
  • Email Support

Professional, $65/agent/mo (Billed Annually)

  • Minutes sold separately
  • Up to 100 agents
  • All Above Features
  • Up to 2 Integrations
  • Omnichannel: Phone & SMS (beta)

Enterprise, $125/agent/mo (Billed Annually)

  • Minutes sold separately
  • All Above Features
  • Unlimited integrations
  • Phone & email support
  • Custom storage of call recordings (beta)
  • API access & support
  • Dedicated account manager
  • Service level agreement

Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Infusionsoft
  • Intercom
  • LiveChat
  • Microsoft Dynamics
  • Nimble
  • Olark
  • OnePageCRM
  • Pipedrive
  • Radius
  • Shopify
  • SnapEngage
  • Userlike
  • UserVoice
  • Zoho CRM

Awards & Recognitions

  • CRM Solution of the Year Award for 2015 – 16, The Cloud Awards 2016
  • Forbes Cloud 100
  • Forbes Next Billion-Dollar Startup 2016
  • 2016 Entrepreneur 360 Award
  • Customer Magazine’s 2015 Customer Contact Center Technology Award Winner
  • Forbes 30 Under 30

 

Editor’s Bottom Line of Talkdesk

 

With humble beginnings, Talkdesk has grown from a simple app built in 10 days, driven by Twilio’s API for limited function. While the platform still does have a close relationship with Twilio, as the platform leverages WebRTC technology with Twilio telephony – Talkdesk is a standalone solution that revolutionizes the contact center offerings. Bringing advanced, robust and sometimes complicated contact center functions to the masses, living directly in your web-browser is the main focus of Talkdesk.

Since their start, Talkdesk has been collecting funding to help reach its goal. Starting with $450,000 from 500 Startups and one angel investor in 2011, up to $21 Million in Series A funding from DFJ, Salesforce Ventures and Storm Ventures, Talkdesk is no stranger to the industry, and even managed funding from the Salesforce. When the leading CRM provider wants in and supports your platform, it certainly says a lot – especially since Talkdesk integrates directly with CRM functionality.

As a revolutionary and unique solution in the industry, Talkdesk has gone on to win a number of awards and recognition, including the CRM solution of the Year for 2015-16 from the Cloud A wards 2016, Forbes Next Billion-Dollar Startup 2016, and even Customer Magazine’s 2015 Customer Contact Center Technology Award Winner. The solution Talkdesk provides has managed to take clunky, complicated legacy solutions and turned them into agile, simple, cost effective cloud-based platforms.

Giving back to the tech community, just as they had received funding and support in the early days, Talkdesk even went as far as to launch the Talkstart Program in October of 2015. Through this program, Talkdesk supplies technology startups with free Talkdesk software licenses to establish a foundation of supreme phone-based customer service, and sales. The provider has also gone on to include SMS and texting capabilities to the Talkdesk platform. If searching for a cloud-based, cost-effective and as simple as possible contact center software, look no further than Talkdesk.

 

Screenshots
  • Talkdesk for Salesforce
    Talkdesk for Salesforce
  • Talkdesk Calls
    Talkdesk Calls
  • Talkdesk Contacts List Reporting
    Talkdesk Contacts List Reporting
  • Talkdesk Dashboard
    Talkdesk Dashboard
  • Talkdesk Inbound Filters
    Talkdesk Inbound Filters
  • Talkdesk Callbar
    Talkdesk Callbar
  • Talkdesk Service Level Agreement
    Talkdesk Service Level Agreement
  • Talkdesk Voicemail
    Talkdesk Voicemail

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