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Talkdesk

Talkdesk Verified Reviews & Ratings

San Francisco, CA
Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the...
2011
Year Founded
99%
Recommend It
145
User Reviews
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Renan M.'s review forTalkdesk

The stability of Talkdesk is amazing!…

The stability of Talkdesk is amazing! We have been using Talkdesk for approximately 4 years now. We rarely have issues with the product, but when we do, the support team is very quick to resolve issues. I like the ease of managing our licenses. We have to quickly scale up and down for our busy season. Talkdesk makes this very easy to do.

The stability of Talkdesk is amazing! We have been using Talkdesk for approximately 4 years now. We rarely have issues with the product, but when we do, the support team is very quick to resolve issues. I like the ease of managing our licenses. We have to quickly scale up and down for our busy season. Talkdesk makes this very easy to do.

Pros: good and easy usage.
Cons: no cons.
Would Recommend: Yes

Talkdesk is extremely easy to navigate!…

Talkdesk is extremely easy to navigate! I use it everyday and it makes my workday fly by with ease! I recommend it to anyone in the telecommunications industry! You can transfer between calls, keep track of what your team members are working on, and keep track of all the incoming and outgoing calls. I love Talkdesk

Talkdesk is extremely easy to navigate! I use it everyday and it makes my workday fly by with ease! I recommend it to anyone in the telecommunications industry! You can transfer between calls, keep track of what your team members are working on, and keep track of all the incoming and outgoing calls. I love Talkdesk

Pros: easy to work with!.
Cons: NONE!.
Would Recommend: Yes
Johann D.'s review forTalkdesk

TalkDesk has been amazing for our call…

TalkDesk has been amazing for our call center to be able to support our members with comments, questions or concerns. It’s been easy to use with great integrations with other services we us. Helpful support with tons of tutorials to view. Administrator certifications to take to be certified with TalkDesk.

TalkDesk has been amazing for our call center to be able to support our members with comments, questions or concerns. It’s been easy to use with great integrations with other services we us. Helpful support with tons of tutorials to view. Administrator certifications to take to be certified with TalkDesk.

Pros: Easy to use, great integrations and helpful support.
Cons: None.
Would Recommend: Yes

This is easy to use. Everyone will be…

This is easy to use. Everyone will be able to learn to use it and be able to use it with ease. Makes monitoring the agents and statuses easy. All of the monitoring is on one screen so it is easy to find statuses of a specific agent. Finding the calls stats for the day is conveniently in one location and you are able to change the dates and times to monitor a certain time frame easily

This is easy to use. Everyone will be able to learn to use it and be able to use it with ease. Makes monitoring the agents and statuses easy. All of the monitoring is on one screen so it is easy to find statuses of a specific agent. Finding the calls stats for the day is conveniently in one location and you are able to change the dates and times to monitor a certain time frame easily

Pros: Easy to learn.
Cons: Sometimes get stuck on fetching data screen.
Would Recommend: Yes
Tara D.'s review forTalkdesk

Overall Talkdesk has proven to be…

Overall Talkdesk has proven to be extremely reliable and resilient. We have very little downtime and the software is able to handle our highest call volumes with ease. I love the integrations that are available. On the rare occasion when there is an issue, the support team is quick to respond and assist. The only improvement I would like to see is some more ability in reporting customization. There are certain stats that we aren’t able to pull ourselves. But our Account Rep has been very helpful in creating reports for us on these occasions.

Overall Talkdesk has proven to be extremely reliable and resilient. We have very little downtime and the software is able to handle our highest call volumes with ease. I love the integrations that are available. On the rare occasion when there is an issue, the support team is quick to respond and assist. The only improvement I would like to see is some more ability in reporting customization. There are certain stats that we aren’t able to pull ourselves. But our Account Rep has been very helpful in creating reports for us on these occasions.

Pros: Reliable and Resilient.
Cons: Some limitations in reporting.
Would Recommend: Yes
Johanna B.'s review forTalkdesk

TalkDesk is an AWESOME! service. I…

TalkDesk is an AWESOME! service. I would recommend talkdesk to anyone! When we have a support issue we never have any issues with the customer service representatives and they are so friendly. They are user friendly and efferent in all aspects of there product. TalkDesk also provides great quality in calls.

TalkDesk is an AWESOME! service. I would recommend talkdesk to anyone! When we have a support issue we never have any issues with the customer service representatives and they are so friendly. They are user friendly and efferent in all aspects of there product. TalkDesk also provides great quality in calls.

Would Recommend: Yes
David R.'s review forTalkdesk

Talkdesk is really easy to use, I love…

Talkdesk is really easy to use, I love using it to create flows and have the availability to change it in seconds, this software provides me with the security i need for my day to day operations. I would definetly recommend it for other companies to use them since its easy and very user friendly. I will for sure be looking out for further implementations

Talkdesk is really easy to use, I love using it to create flows and have the availability to change it in seconds, this software provides me with the security i need for my day to day operations. I would definetly recommend it for other companies to use them since its easy and very user friendly. I will for sure be looking out for further implementations

Pros: Easy to use.
Cons: None.
Would Recommend: Yes

TalkDesk has been very user friendly,…

TalkDesk has been very user friendly, efficient, and virtually error free since I’ve started using the product about a year ago. There was one issue that was caused by a greater problem that effected TalkDesk’s functionality, but their customer service is impeccable. Although the issue wasn’t really with TalkDesk, they helped me solve the issue.

TalkDesk has been very user friendly, efficient, and virtually error free since I’ve started using the product about a year ago. There was one issue that was caused by a greater problem that effected TalkDesk’s functionality, but their customer service is impeccable. Although the issue wasn’t really with TalkDesk, they helped me solve the issue.

Would Recommend: Yes
Michael L.'s review forTalkdesk

Currently using Talkdesk for a small to…

Currently using Talkdesk for a small to medium contact centre for managing our inbound call volume and agent adherance. Adherance is limited for mode usage but reporting is easy to export to build our own reports. Support is quick and helpful. Features and reporting built in are easy to use. and understand.

Currently using Talkdesk for a small to medium contact centre for managing our inbound call volume and agent adherance. Adherance is limited for mode usage but reporting is easy to export to build our own reports. Support is quick and helpful. Features and reporting built in are easy to use. and understand.

Pros: lots of pre built reporting that easily exports to excel Handy for managing mode usage for agents integration with slack voicemail access and setup is easy.
Cons: can't do as much custom reporting as I'd like Would love to have forecasting doesn't integrate with all of our softwares billing can be confusing occasionally lose connection.
Would Recommend: Yes

Talkdesk is a great resource to our…

Talkdesk is a great resource to our organization. We create more output with Tallkdesk’s easy to use system by allowing more call volume from our team. Although connectivity waivers sometimes, the support team is always helpful to problem solve and issues and gets us back to 100% in less than 1 hour.

Talkdesk is a great resource to our organization. We create more output with Tallkdesk’s easy to use system by allowing more call volume from our team. Although connectivity waivers sometimes, the support team is always helpful to problem solve and issues and gets us back to 100% in less than 1 hour.

Would Recommend: Yes
Kimberly S.'s review forTalkdesk

We had used 8×8 prior to TalkDesk and…

We had used 8×8 prior to TalkDesk and since using TalkDesk we have seen a major change in hold times and the amount of calls abandoned. The system ties in seamlessly with Zendesk with no lag. Our agents are able to input information on the emails and send out follow ups within seconds of the call ending.

We had used 8×8 prior to TalkDesk and since using TalkDesk we have seen a major change in hold times and the amount of calls abandoned. The system ties in seamlessly with Zendesk with no lag. Our agents are able to input information on the emails and send out follow ups within seconds of the call ending.

Pros: Reporting.
Cons: None.
Would Recommend: Yes
Patryk O.'s review forTalkdesk

I have used TalkDesk in my current and…

I have used TalkDesk in my current and one previous position. It allows you to easily record and archive phone calls. The click-to dial functionality is also very convenient. We’ve integrated it with SalesForce in the past and now have a home made CRMthat it works well with. Very rare bugs or outages to worry about.

I have used TalkDesk in my current and one previous position. It allows you to easily record and archive phone calls. The click-to dial functionality is also very convenient. We’ve integrated it with SalesForce in the past and now have a home made CRMthat it works well with. Very rare bugs or outages to worry about.

Would Recommend: Yes
sherihane l.'s review forTalkdesk

We have been using TD for over 5 years…

We have been using TD for over 5 years and have had only great experiences with them. Their customer support is on point and always there to support if we need help. It is very easy to use with our new employees and facilitates communication between our clients and us. It helps us with our employee statistics and client satisfaction as well.

We have been using TD for over 5 years and have had only great experiences with them. Their customer support is on point and always there to support if we need help. It is very easy to use with our new employees and facilitates communication between our clients and us. It helps us with our employee statistics and client satisfaction as well.

Pros: beginner friendly.
Cons: N/A.
Would Recommend: Yes

The website and the call bar are very…

The website and the call bar are very easy to use. The reports you can export are giving the information we need but could be also matching better with other programs used. You really need a very good internet connection (i would say that with wifi is not working very good if you don’t have a very high-speed connection) so the calls don’t fail.

The website and the call bar are very easy to use.
The reports you can export are giving the information we need but could be also matching better with other programs used.
You really need a very good internet connection (i would say that with wifi is not working very good if you don’t have a very high-speed connection) so the calls don’t fail.

Would Recommend: Yes

We used Talk desk for our day to day…

We used Talk desk for our day to day interactions with our customers. It is reliable and very easy to use. Whether you are an experienced and very tech savvy individual to new users this system is simple enough for anyone to use. It has callback features and shows your reporting which is very important for me personally with my tracking and time management as a customer service representative.

We used Talk desk for our day to day interactions with our customers. It is reliable and very easy to use. Whether you are an experienced and very tech savvy individual to new users this system is simple enough for anyone to use.

It has callback features and shows your reporting which is very important for me personally with my tracking and time management as a customer service representative.

Pros: easy to use.
Cons: n/a.
Would Recommend: Yes
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Provider Overview

Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the usual, old style legacy contact center offerings in the market. Originally spawned out of a Twilio contest, the platform that is now known as Talkdesk was built using Twilio’s API in just 10 days. The company, and platform, has since grown to support over 1,000 customers worldwide. As the next-generation, cloud-based contact center software available, Talkdesk helps bridge context with phone based support.

Talkdesk offers enterprise level contact center functionality with the advanced features users would expect, yet can still be quickly and easily deployed even without phones or any hardware. The web-based interface allows users to access and configure robust, enterprise-level functions like comprehensive reporting and seamless integrations.

With so many resources at their disposal, Talkdesk empowers contact center managers to make data-driven decisions, while empowering agents to have personalized, effective conversations with customers.

 

Talkdesk Pricing and Services

 

Most Popular Plan: Professional, $65/agent/mo, (minutes sold separately).

  • All SMB Starter features, plus
  • Up to 100 Agents
  • Up to 2 integrations
  • Omnichannel: Phone & SMS (beta)

All Available Plans & Services

SMB Starter $45/agent/mo (Billed Annually)

  • 3-10 agents
  • Minutes sold separately
  • Unlimited Concurrent Calls
  • Comprehensive Contact History
  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer
  • International Phone Numbers
  • Advanced Features
  • Individual and Group Voicemail
  • Voicemail Assignment
  • Voicemail Transcription
  • Call Recording
  • Call Monitoring
  • Real-Time Reporting
  • Historical Reporting
  • Access to Knowledge Base
  • Email Support

Professional, $65/agent/mo (Billed Annually)

  • Minutes sold separately
  • Up to 100 agents
  • All Above Features
  • Up to 2 Integrations
  • Omnichannel: Phone & SMS (beta)

Enterprise, $125/agent/mo (Billed Annually)

  • Minutes sold separately
  • All Above Features
  • Unlimited integrations
  • Phone & email support
  • Custom storage of call recordings (beta)
  • API access & support
  • Dedicated account manager
  • Service level agreement

Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Infusionsoft
  • Intercom
  • LiveChat
  • Microsoft Dynamics
  • Nimble
  • Olark
  • OnePageCRM
  • Pipedrive
  • Radius
  • Shopify
  • SnapEngage
  • Userlike
  • UserVoice
  • Zoho CRM

Awards & Recognitions

  • CRM Solution of the Year Award for 2015 – 16, The Cloud Awards 2016
  • Forbes Cloud 100
  • Forbes Next Billion-Dollar Startup 2016
  • 2016 Entrepreneur 360 Award
  • Customer Magazine’s 2015 Customer Contact Center Technology Award Winner
  • Forbes 30 Under 30

 

Editor’s Bottom Line of Talkdesk

 

With humble beginnings, Talkdesk has grown from a simple app built in 10 days, driven by Twilio’s API for limited function. While the platform still does have a close relationship with Twilio, as the platform leverages WebRTC technology with Twilio telephony – Talkdesk is a standalone solution that revolutionizes the contact center offerings. Bringing advanced, robust and sometimes complicated contact center functions to the masses, living directly in your web-browser is the main focus of Talkdesk.

Since their start, Talkdesk has been collecting funding to help reach its goal. Starting with $450,000 from 500 Startups and one angel investor in 2011, up to $21 Million in Series A funding from DFJ, Salesforce Ventures and Storm Ventures, Talkdesk is no stranger to the industry, and even managed funding from the Salesforce. When the leading CRM provider wants in and supports your platform, it certainly says a lot – especially since Talkdesk integrates directly with CRM functionality.

As a revolutionary and unique solution in the industry, Talkdesk has gone on to win a number of awards and recognition, including the CRM solution of the Year for 2015-16 from the Cloud A wards 2016, Forbes Next Billion-Dollar Startup 2016, and even Customer Magazine’s 2015 Customer Contact Center Technology Award Winner. The solution Talkdesk provides has managed to take clunky, complicated legacy solutions and turned them into agile, simple, cost effective cloud-based platforms.

Giving back to the tech community, just as they had received funding and support in the early days, Talkdesk even went as far as to launch the Talkstart Program in October of 2015. Through this program, Talkdesk supplies technology startups with free Talkdesk software licenses to establish a foundation of supreme phone-based customer service, and sales. The provider has also gone on to include SMS and texting capabilities to the Talkdesk platform. If searching for a cloud-based, cost-effective and as simple as possible contact center software, look no further than Talkdesk.

 

Screenshots
  • Inbound Call Level Metrics
    Inbound Call Level Metrics
  • Call Recording
    Call Recording
  • Live Call Reporting
    Live Call Reporting
  • Home Dashboard
    Home Dashboard
  • Agent Metrics Dashboard
    Agent Metrics Dashboard
  • Realtime Monitoring
    Realtime Monitoring
  • Realtime Reporting
    Realtime Reporting

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