Overall
2.8
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VoIPo

VoIPo Verified Reviews & Ratings

Newport Beach, CA
Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S...
2004
Year Founded
32%
Recommend It
53
User Reviews
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I have been with Voipo for about 10…

I have been with Voipo for about 10 years. For a few years they were OK while I kept hoping they would get the bugs worked out. It was not to be. They have consistently gone down hill. We were without service for about a month last fall. If everybody has to call to get something fixed as often as I do most of their overhead must be support staff.

I have been with Voipo for about 10 years. For a few years they were OK while I kept hoping they would get the bugs worked out. It was not to be. They have consistently gone down hill. We were without service for about a month last fall. If everybody has to call to get something fixed as often as I do most of their overhead must be support staff.

Pros: Cheap.
Cons: Totally unreliable.
Would Recommend: No

I joined VoIPO since 2013 and I’ve…

I joined VoIPO since 2013 and I’ve only had minor issues a few times. The website portal is pretty much nice and has a lot of features that’s I haven’t see before. I can forward easily the calls to my cell phone when I go out of town. highly recommended. Also, I will refer to everyone on this website.

I joined VoIPO since 2013 and I’ve only had minor issues a few times. The website portal is pretty much nice and has a lot of features that’s I haven’t see before. I can forward easily the calls to my cell phone when I go out of town.

highly recommended. Also, I will refer to everyone on this website.

Pros: Price, features, support.
Cons: Best service knowledgeable customer service.
Would Recommend: Yes

Was a VOIPO customer since 2014. In…

Was a VOIPO customer since 2014. In November during a data center migration, their entire system went down and took over a month to fully restore. During this time we did not have access to inbound or outbound service on our main phone number or 911 services and were not given ETAs or refunds for services that were unavailable due to their error. This is documented on their Twitter. It was shocking that they had so little understanding of their own hardware, software, and infrastructure that they were unable to restore this within a timely manner. In exchange for the outage, they provided a single extra month of service, an 8$ value, and only available for customers who didn’t need their line and thus didn’t port out. All in all — there are many far better run, transparent, sophisticated, and stable VOIP services out there.

Was a VOIPO customer since 2014. In November during a data center migration, their entire system went down and took over a month to fully restore. During this time we did not have access to inbound or outbound service on our main phone number or 911 services and were not given ETAs or refunds for services that were unavailable due to their error. This is documented on their Twitter. It was shocking that they had so little understanding of their own hardware, software, and infrastructure that they were unable to restore this within a timely manner. In exchange for the outage, they provided a single extra month of service, an 8$ value, and only available for customers who didn’t need their line and thus didn’t port out. All in all — there are many far better run, transparent, sophisticated, and stable VOIP services out there.

Pros: Free Outgoing Fax.
Cons: Poor customer service and reliabilitility.
Would Recommend: No

I have been with Voipo since 2015 and…

I have been with Voipo since 2015 and have been very satisfied. They did have some problems in this past year that have been resolved. Voipo did send us a summary of the problems and were very attentive to our needs. In the past, I have contacted them for help in using some of the features and they responded very quickly. I highly recommend them.

I have been with Voipo since 2015 and have been very satisfied. They did have some problems in this past year that have been resolved. Voipo did send us a summary of the problems and were very attentive to our needs.

In the past, I have contacted them for help in using some of the features and they responded very quickly.

I highly recommend them.

Would Recommend: Yes

Do not use Voipo.Owner Timothy Dick…

Do not use Voipo. Owner Timothy Dick failed to disclose a know breach of accounts all data, texts and phone calls, because of this, systems were down for months causing losses, and breaching his fiduciary responsiblity. Horrible customer service. They would not answer phones for months, nor return any support. They will not offer refunds as all. There are many other high quality VOIP services. Mr. Dick, appears to be running his business hard nosed, versus what he claims customer service is our priority. Thye have no consciousness for the damages they have cause.

Do not use Voipo.
Owner Timothy Dick failed to disclose a know breach of accounts all data, texts and phone calls, because of this, systems were down for months causing losses, and breaching his fiduciary responsiblity. Horrible customer service. They would not answer phones for months, nor return any support. They will not offer refunds as all.
There are many other high quality VOIP services. Mr. Dick, appears to be running his business hard nosed, versus what he claims customer service is our priority. Thye have no consciousness for the damages they have cause.

Would Recommend: No

For the last 2 months service has been…

For the last 2 months service has been sporadic to just downright not working for days at a time. Customer support is hard to get, they send out the same form letter response when you notify them of a problem and blame the customer for their failures. I’ve ported over one number to a different service provider because customers could not get in touch with me. I am about to do the same with the home line.

For the last 2 months service has been sporadic to just downright not working for days at a time. Customer support is hard to get, they send out the same form letter response when you notify them of a problem and blame the customer for their failures. I’ve ported over one number to a different service provider because customers could not get in touch with me. I am about to do the same with the home line.

Pros: Cheap Price.
Cons: You pay for what you get, constatly down, cannot make or receive calls. Customer service blames the customer.
Would Recommend: No

I have been a VOIPO customer since…

I have been a VOIPO customer since 2015. They have been having major network issues for the past month. Started last month when I had no service at all. Tech support had my change sip gateway I was using. Currently either party cannot hear each other on incoming calls. I will be switching providers when my contract is up.

I have been a VOIPO customer since 2015. They have been having major network issues for the past month. Started last month when I had no service at all. Tech support had my change sip gateway I was using. Currently either party cannot hear each other on incoming calls. I will be switching providers when my contract is up.

Pros: Cheap.
Cons: Unstable.
Would Recommend: No

I’ve been without service for nearly…

I’ve been without service for nearly two months now (busy signal when I call, nothing when others call me). VOIPO has offered several solutions, none of which has worked. I was ultimately told to contact them via LiveChat, only to get the following notice: “VOIPo Live Chat is currently unavailable due to high volume.” I’m not one to post reviews online. I’m wirting this because I’m completely exasperated and utterly dejected.

I’ve been without service for nearly two months now (busy signal when I call, nothing when others call me). VOIPO has offered several solutions, none of which has worked. I was ultimately told to contact them via LiveChat, only to get the following notice: “VOIPo Live Chat is currently unavailable due to high volume.”
I’m not one to post reviews online. I’m wirting this because I’m completely exasperated and utterly dejected.

Pros: Cheap.
Cons: No service.
Would Recommend: No
Vince M.'s review forVoIPo

Do not contract with VOIPO – most of…

Do not contract with VOIPO – most of their users currently are on day 20+ of no service. Good luck getting someone on the phone or getting a straight answer. The trail of carnage as a result of their inability to easily resolve a redundancy issue (or better yet, prevent one) and how they dealt with it, is something you would find on an episode of “American Greed”. The owner deserves to be locked up.

Do not contract with VOIPO – most of their users currently are on day 20+ of no service. Good luck getting someone on the phone or getting a straight answer. The trail of carnage as a result of their inability to easily resolve a redundancy issue (or better yet, prevent one) and how they dealt with it, is something you would find on an episode of “American Greed”. The owner deserves to be locked up.

Pros: None.
Cons: Everything - quality, customer service.
Would Recommend: No

Stay away until they get their act…

Stay away until they get their act together… calls frequently drop, and often the other party I call cannot hear me at all. I am sorry I signed up for their shrive, and even sorrier I fell for their “limited time offer, get another year for the same price offer a few times” So now I have paid for about 3 years of served, and they basically do not perform. If you have a business you should NOT consider these guys, or your business will suffer… Seriously you take you chances on this low cost VOIP company… and you chances are slim that it will be reliably…

Stay away until they get their act together… calls frequently drop, and often the other party I call cannot hear me at all. I am sorry I signed up for their shrive, and even sorrier I fell for their “limited time offer, get another year for the same price offer a few times” So now I have paid for about 3 years of served, and they basically do not perform. If you have a business you should NOT consider these guys, or your business will suffer…

Seriously you take you chances on this low cost VOIP company… and you chances are slim that it will be reliably…

Pros: low cost.
Cons: doesn't work often... calls drop often.
Would Recommend: No

Our 3 business lines have been…

Our 3 business lines have been experiencing intermittent outages for the past 2 weeks. TERRIBLE customer service. They wait until you report known issues vs sending you an alert that a feature is causing an outage and giving you a temporary workaround. When speaking with customer service, there is no empathy to the loss of your business line

Our 3 business lines have been experiencing intermittent outages for the past 2 weeks. TERRIBLE customer service. They wait until you report known issues vs sending you an alert that a feature is causing an outage and giving you a temporary workaround. When speaking with customer service, there is no empathy to the loss of your business line

Pros: price.
Cons: Terrible reliability.
Would Recommend: No

We joined Voipo in 2017 for both…

We joined Voipo in 2017 for both business and voice. About a month ago, we started getting complaints from customers that they’d get a “not in service” message or the line would just ring forever. Sometimes, the phone would ring, but there would be nothing on the line. Then it started getting *really* bad. For about the last week there has been no service; the support number doesn’t answer and the support email goes nowhere. We’ve received a couple of apologies via email mentioning “migration”, but dead lines. Even the number rollover no longer works. I suspect that a class action will be filed as the result of lost business and this carrier will go bust. How do I get them to release my numbers so that I can port to another carrier? *Stay away from Voipo!*

We joined Voipo in 2017 for both business and voice. About a month ago, we started getting complaints from customers that they’d get a “not in service” message or the line would just ring forever. Sometimes, the phone would ring, but there would be nothing on the line.

Then it started getting *really* bad. For about the last week there has been no service; the support number doesn’t answer and the support email goes nowhere. We’ve received a couple of apologies via email mentioning “migration”, but dead lines. Even the number rollover no longer works.

I suspect that a class action will be filed as the result of lost business and this carrier will go bust. How do I get them to release my numbers so that I can port to another carrier?

*Stay away from Voipo!*

Pros: When it works, it works.
Cons: It hasn't worked for a month.
Would Recommend: No

Mostly doesn’t work. I’d say 65% of…

Mostly doesn’t work. I’d say 65% of the time either i can’t hear the caller, out they can’t hear me. 20% of the time, the call just doesn’t correct at all. I’m often told but friends that they tried to call but couldn’t get thru. No idea what percentage of calls we never receive because voipo isn’t working. This is a great service if you’re trying to avoid using the phone.

Mostly doesn’t work. I’d say 65% of the time either i can’t hear the caller, out they can’t hear me. 20% of the time, the call just doesn’t correct at all. I’m often told but friends that they tried to call but couldn’t get thru. No idea what percentage of calls we never receive because voipo isn’t working.

This is a great service if you’re trying to avoid using the phone.

Pros: Cheap.
Cons: You get what you pay for.
Would Recommend: No

Been down since 11-15-19 and still down…

been down since 11-15-19 and still down as of today 11-20-19. we could not forward our lines to our cell phones. we have lost quite a bit of business and have gotten many complaints by email because they could not reach us. we have had problems off and on prior to this last outage but never this long.

been down since 11-15-19 and still down as of today 11-20-19. we could not forward our lines to our cell phones. we have lost quite a bit of business and have gotten many complaints by email because they could not reach us. we have had problems off and on prior to this last outage but never this long.

Pros: price.
Cons: reliability.
Would Recommend: No

I have been happily using voipo for…

I have been happily using voipo for over 3 years, never once having a problem until September/October 2019 my phone had stopped ringing. A few days earlier I get an email from the owner of the company apologizing for any problems that users were experiencing and explaining they had grown past their current capabilities and that he was hiring more qualified people who could handle the added demands, Then I realized I had no service, how long that had been going on I have no idea. I unfortunately will be resuming my telecommunications else where. Sad to see things fall apart the way they did. I appreciate the founders attempt to provide low cost service,

I have been happily using voipo for over 3 years, never once having a problem until September/October 2019 my phone had stopped ringing. A few days earlier I get an email from the owner of the company apologizing for any problems that users were experiencing and explaining they had grown past their current capabilities and that he was hiring more qualified people who could handle the added demands, Then I realized I had no service, how long that had been going on I have no idea. I unfortunately will be resuming my telecommunications else where. Sad to see things fall apart the way they did. I appreciate the founders attempt to provide low cost service,

Pros: low cost.
Cons: offline out of buisness.
Would Recommend: No
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Provider Overview

Since 2004, VoIPo has provided worldwide support for residential and business VoIP. They offer unlimited calling to the U.S. & Canada, along with some of the lowest international calling rates in the industry to destinations all over the world. For the enterprising VoIP user, the VoIPo Reseller Program extends some fantastic incentives for selling VoIP services on their network. Their unlimited packages are also noteworthy, including over 40 calling features in one low price.

VoIPo’s online knowledgebase contains extensive documentation to help answer your questions, along with Live Chat, Installation Guides, and other great support options. VoIPo offers a 30 day guarantee of their service risk free, where you may return the provided adapter for a full refund. Ease of setup, maintenance, and more makes VoIPo a premiere choice for Voice Over IP service and support.

 

VoIPo Pricing and Services

 

Most Popular Plan – VoIPo often runs promotional deals for buying the first two years up front at $149. The discount on this promotion is their most popular, averaging out to about $6.21 per month with no activation or shipping fees, plus a free equipment lease to start. Complementary to replacing your old home service, VoIPo will also port your old number ‘on the house’ as well, even throwing in a second AND third line at no charge. VoIPo offers 100% “risk free” subscriptions, offering a complete refund within 30 days if you are not satisfied for any reason. Plans include 1000 Free minutes per month (incoming & outgoing), plus 60 international minutes (premiums also available for $7.95 that include 1200 minutes).A few among their many service features are 7,10, and 11 digit Dialing, Caller ID, Call Waiting, 3-Way Calling, *67 Outbound Caller ID Blocking, Softphone, E911, Choose Your Own Area Code, Keep Your Number, 711 Service (deaf and blind relay), along with advanced features like Call Logs, Virtual Numbers, Network Failover Forwarding, Simultaneous Ring, Voicemail SMS Notifications & E-mailing, SMS Control. All of the aforementioned features are free, except for virtual numbers, which are $4.95/month or $36/year.

VoIPo Exclusives – VoIPo service offers a few unique features that are their own special blend for residential and small business use:
Control Features by SMS: By texting to a 5-digit number (95495), users may remotely control setting like DND, forwarding, failover, and more by using short code. Simply add your cell number in the vPanel to turn your text-enabled device into a portable, quick command center.
Distinctive Ringtones: This feature lets users in on who’s calling simply by listening to the phone. Discern the priority of a call without needing to get out of your seat by assigning different ringtones to incoming callers.
SMS Text Messaging: Once enabled, VOIPo users are able to send and receive SMS text messages from within the VOIPo control panel to and from virtually any US-based SMS capable phone, including wireless numbers. Forwarding options are also aplenty, with SMS texts finding their way to e-mail for later reference, other SMS numbers, and more.
 

Editor’s Bottom Line of VoIPo

 
2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone – provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.

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