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Vonage Business

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was...
2000
Year Founded
74%
Recommend It
61
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Vonage Reviews
Provider Overview

Very happy with the service that…

Very happy with the service that Vonage provides for our business lines. We’re able to take on a lot more phone calls, at a fraction of the cost. We got rid of all our desk phones for their web client phone interface, uncluttered our entire work space.

Very happy with the service that Vonage provides for our business lines. We’re able to take on a lot more phone calls, at a fraction of the cost. We got rid of all our desk phones for their web client phone interface, uncluttered our entire work space.

Pros: Customer service.
Cons: Functionality.

Vonage has been extremely easy to wo…

Vonage has been extremely easy to work with. They have kept us up to date on the status of our order, implementation and line transfer. Any questions were quickly addressed. The customer support has been outstanding.

Vonage has been extremely easy to work with. They have kept us up to date on the status of our order, implementation and line transfer. Any questions were quickly addressed. The customer support has been outstanding.

Pros: Easy Set-Up & Installation.
Cons: None.

Ease of use and the fact you…

Ease of use and the fact you offer a conference line that we use regularly for meetings since we have remote customers.

Ease of use and the fact you offer a conference line that we use regularly for meetings since we have remote customers.

Pros: Easy to Use.
Cons: None.

Worst service I have ever used…

Worst service I have ever used. They are incompetent. I have had nonstop issues since I signed up with them. Caller ID issues, Soft phone not working, supervisors that say they will issue credits and never issue them, supervisors that say they will follow up and never do. They tell me my issues are fixed but to this day my soft phone and caller ID are not functioning properly. Sometimes i get my calls sometimes i don’t. DO YOURSELF A FAVOR AND SIGN UP WITH SOMEONE ELSE.

Worst service I have ever used. They are incompetent. I have had nonstop issues since I signed up with them. Caller ID issues, Soft phone not working, supervisors that say they will issue credits and never issue them, supervisors that say they will follow up and never do. They tell me my issues are fixed but to this day my soft phone and caller ID are not functioning properly. Sometimes i get my calls sometimes i don’t. DO YOURSELF A FAVOR AND SIGN UP WITH SOMEONE ELSE.

Pros: None.
Cons: None.

Every time I need to reach…

Every time, I need to reach customer support because I can’t find the answer in their Business Support Site I am on hold for anywhere from 30-45 minutes.

Every time, I need to reach customer support because I can’t find the answer in their Business Support Site I am on hold for anywhere from 30-45 minutes.

Pros: None.
Cons: None.
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Provider Overview

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an Internet pioneer and investor. Pulver had previously created one of the first Voice over Internet applications, known as Free World Dialup. After several successful years, they went public in 2006. In the years that followed, they introduced a plug-in for Facebook, iOS and Android apps, international calling plans, and in 2013 they acquired Vocalocity, a fast-growing business VoIP provider. Vonage now uses the platform developed by Vocalocity, in addition to its other resources (i.e., its staff and its customer base) under the name Vonage Business.

Vonage Business Solutions offer a powerful platform that integrates other web-based tools, including search engines and social media, so that agents can have as much information about the caller as possible as soon as the phone rings. Vonage was one of the first to offer integration with other software, a feature that nearly all other providers now also include.

Best for:
Businesses that are interested in or already have accounts with other customer management services (salesforce, SugarCRM, etc). Or, any organization that needs a phone for occasional use, because metered plans are uncommon in hosted VoIP plans.

Editor’s Bottom Line:
Vonage once had a much less powerful platform suitable for some small businesses. They scrapped that in 2013 when they acquired Vocalocity, which was a smart choice. Vocalocity, despite being small, had one of the most powerful platforms, and many of the features they had early on are now mainstream. They are more on the expensive side, and part of why they can command a higher price is the name recognition.

One thing that sets Vonage Business apart is metered extensions. Although unlimited calls are great for most businesses, some phone aren’t used every day, and it wouldn’t be worth the expense to have a full line for the $25-$50 it takes for most VoIP providers to give you an extension. All calls within an organization are included, so if you have an office that makes mostly internal calls, this one is a good option. Similarly, instead of feature tiers, you can add or pass on many of the premium features. When you make your first call, you can be satisfied that you got the best price for your needs.

All Available Plans:

  • $39.99/seat/mo: Unlimited calls; see below for features
  • $14.99/virtual extension (calls forwarded to mobile phone)
  • $14.99/seat/mo: Calls are $0.03/min. Good for infrequently-used extensions; see below for features

Many features are Al-la-carte. 40 of the most popular VoIP features are included in all packages. Prices below are per plan, not per seat. You can have multiple instances of the same feature if needed:

  • Call Group – $4.99/mo
  • Call Monitoring – $49.99/mo
  • Call Queue – $14.99/mo + $0.03/min
  • Conference Bridge – $14.99/mo + $0.03/min
  • Local or Geographic Number – $9.99/mo
  • Main Company Number – $9.99/mo
  • Paging Group – $4.99/mo/group
  • Recording: Company Calls – $49.99/mo
  • Recording: On Demand – $4.99/mo/ext
  • Paperless Fax – $14.99/mo
  • Toll Free Numbers – $39.99/mo
  • Virtual Mailbox – $4.99/mo
  • Voicemail Transcription – $4.99/mo/ext

Integrations:

  • Act!
  • Bing Search
  • Call History
  • Caller Location
  • Caller Weather
  • Caller Local Time
  • Lio
  • Google Search
  • Google Contacts
  • Method CRM ($2.99/mo/ext)
  • Microsoft Dynamics ($2.99/mo/ext)
  • Microsoft Outlook
  • NetSuite
  • Quickbooks ($4.99/mo/ext)
  • Sage
  • Salesforce ($2.99/mo/ext)
  • Salesforce Vonage Connect
  • SugarCRM ($2.99/mo)
  • Web Launcher
  • Zoho

Guarantee:

  • 30-day money back guarantee
  • $119 activation fee will be waived

 

Exclusive Options/Offerings:
Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-winning platform is  free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn, Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.

Awards:
Vonage Receives Two TMC INTERNET TELEPHONY Product of the Year Awards
Frost & Sullivan Awards Vonage Top Spot in VoIP Communications
– Vonage Wins 2014 People’s Choice Stevie® Award for Favorite Customer Service

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