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Vonage Business

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was...
2000
Year Founded
70%
Recommend It
77
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The best small business solution on…

The best small business solution on the market that I know of. Instant customer service, instant communication for business customers. Our previous network dropped our lines two days before our agreement and they were incredibly professional throughout the whole time. Vonage business has the tools and technology which have helped automate most of our sales pipeline. If we grow, I do realize there might be a need to change, however for most small businesses, Vonage is the best solution I’ve seen on the market.

The best small business solution on the market that I know of.

Instant customer service, instant communication for business customers. Our previous network dropped our lines two days before our agreement and they were incredibly professional throughout the whole time. Vonage business has the tools and technology which have helped automate most of our sales pipeline. If we grow, I do realize there might be a need to change, however for most small businesses, Vonage is the best solution I’ve seen on the market.

Pros: Very good small business solution.
Cons: Doesn't scale as well when growing.

Vonage does a great job of handling…

Vonage does a great job of handling extensions. The system is easy to use. Unfortunately, we are a low volume user, and their fees are a bit high for our low use.

Vonage does a great job of handling extensions. The system is easy to use. Unfortunately, we are a low volume user, and their fees are a bit high for our low use.

Pros: None.
Cons: None.
Lawrence L.'s review forVonage Business

It is amazing how much of my…

It is amazing how much of my time is spend following up with the staff at Vonage, Its like a day care center. Vonage is not at all prepared to business accounts. They have no staff that understands business needs and after you spend hours enlightening them to how the business world works, they simply don’t do a thing they commit to do doing. I personally think this was the worst business decision I ever made. Larry Lightner General Manager

It is amazing how much of my time is spend following up with the staff at Vonage, Its like a day care center. Vonage is not at all prepared to business accounts. They have no staff that understands business needs and after you spend hours enlightening them to how the business world works, they simply don’t do a thing they commit to do doing.

I personally think this was the worst business decision I ever made.

Larry Lightner
General Manager

Pros: Not a god damn thing.
Cons: Professional Response is Non-Existant.

The customer support was…

The customer support was excellent in helping me get my system up and running. Would recommend them to anyone large or small. We have 48 channels and with them and it runs smoothly. Been with them for about two years. Thanks John

The customer support was excellent in helping me get my system up and running. Would recommend them to anyone large or small. We have 48 channels and with them and it runs smoothly. Been with them for about two years.

Thanks

John

Pros: Pricing and Support!.
Cons: nothing i can think of.
Robert M.'s review forVonage Business

We signed up and after the ink…

We signed up and after the ink dried on the contract no one could be found for support. Their website for porting numbers crashed, they never updated the extensions on our service of 71 phones. The sale rep would call me twice a day and email me at least once. Then the contract was signed. Crickets. If you want bad service and to be forgotten about then Vonage is for you

We signed up and after the ink dried on the contract no one could be found for support.
Their website for porting numbers crashed, they never updated the extensions on our service of 71 phones.

The sale rep would call me twice a day and email me at least once. Then the contract was signed.

Crickets.

If you want bad service and to be forgotten about then Vonage is for you

Pros: Non.
Cons: Bad service.
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Provider Overview

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an Internet pioneer and investor. Pulver had previously created one of the first Voice over Internet applications, known as Free World Dialup. After several successful years, they went public in 2006. In the years that followed, they introduced a plug-in for Facebook, iOS and Android apps, international calling plans, and in 2013 they acquired Vocalocity, a fast-growing business VoIP provider. Vonage now uses the platform developed by Vocalocity, in addition to its other resources (i.e., its staff and its customer base) under the name Vonage Business.

Vonage Business Solutions offer a powerful platform that integrates other web-based tools, including search engines and social media, so that agents can have as much information about the caller as possible as soon as the phone rings. Vonage was one of the first to offer integration with other software, a feature that nearly all other providers now also include.

Best for:
Businesses that are interested in or already have accounts with other customer management services (salesforce, SugarCRM, etc). Or, any organization that needs a phone for occasional use, because metered plans are uncommon in hosted VoIP plans.

Editor’s Bottom Line:
Vonage once had a much less powerful platform suitable for some small businesses. They scrapped that in 2013 when they acquired Vocalocity, which was a smart choice. Vocalocity, despite being small, had one of the most powerful platforms, and many of the features they had early on are now mainstream. They are more on the expensive side, and part of why they can command a higher price is the name recognition.

One thing that sets Vonage Business apart is metered extensions. Although unlimited calls are great for most businesses, some phone aren’t used every day, and it wouldn’t be worth the expense to have a full line for the $25-$50 it takes for most VoIP providers to give you an extension. All calls within an organization are included, so if you have an office that makes mostly internal calls, this one is a good option. Similarly, instead of feature tiers, you can add or pass on many of the premium features. When you make your first call, you can be satisfied that you got the best price for your needs.

All Available Plans:

  • $39.99/seat/mo: Unlimited calls; see below for features
  • $14.99/virtual extension (calls forwarded to mobile phone)
  • $14.99/seat/mo: Calls are $0.03/min. Good for infrequently-used extensions; see below for features

Many features are Al-la-carte. 40 of the most popular VoIP features are included in all packages. Prices below are per plan, not per seat. You can have multiple instances of the same feature if needed:

  • Call Group – $4.99/mo
  • Call Monitoring – $49.99/mo
  • Call Queue – $14.99/mo + $0.03/min
  • Conference Bridge – $14.99/mo + $0.03/min
  • Local or Geographic Number – $9.99/mo
  • Main Company Number – $9.99/mo
  • Paging Group – $4.99/mo/group
  • Recording: Company Calls – $49.99/mo
  • Recording: On Demand – $4.99/mo/ext
  • Paperless Fax – $14.99/mo
  • Toll Free Numbers – $39.99/mo
  • Virtual Mailbox – $4.99/mo
  • Voicemail Transcription – $4.99/mo/ext

Integrations:

  • Act!
  • Bing Search
  • Call History
  • Caller Location
  • Caller Weather
  • Caller Local Time
  • Lio
  • Google Search
  • Google Contacts
  • Method CRM ($2.99/mo/ext)
  • Microsoft Dynamics ($2.99/mo/ext)
  • Microsoft Outlook
  • NetSuite
  • Quickbooks ($4.99/mo/ext)
  • Sage
  • Salesforce ($2.99/mo/ext)
  • Salesforce Vonage Connect
  • SugarCRM ($2.99/mo)
  • Web Launcher
  • Zoho

Guarantee:

  • 30-day money back guarantee
  • $119 activation fee will be waived

 

Exclusive Options/Offerings:
Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-winning platform is  free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn, Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.

Awards:
Vonage Receives Two TMC INTERNET TELEPHONY Product of the Year Awards
Frost & Sullivan Awards Vonage Top Spot in VoIP Communications
– Vonage Wins 2014 People’s Choice Stevie® Award for Favorite Customer Service

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