Every change has struggles and we had our fair share, but they always jumped immediately to help us and worked diligently to get everything taken care of for us, and then continued to follow up with us to make sure we continued running well. They have a very friendly and competent technical staff and have been excellent to work with.
This is a great company for..
This is a great company for Voip phone. I just recently switched to them about a month ago, and service has been great. I was able to block so many of the unwanted calls, they have a do not call service for unwanted calls and it works great. Someone always picks up at customer service and resolves your problems immediately. You couldn’t ask for better service from a phone company. I am so glad we switched, saving about $100 dollars per month and the extra features on my phone are such a benefit with using Vonage.
When calling in it always takes for…
When calling in it always takes for ever, they have had outages too. When they escalate your case they never follow up. When we get to speak to a person some are very knowledgeable. Others not so much. You never know what country call center will answer..
I’ve been on hold for over …
I’ve been on hold for over 20 minutes. I’m simply trying to block an incoming call. Their business support page tells me to: “Click the Phone System button on the top and then select Call Blocking from the left navigation column.” However there is no button or anything that relatively looks like a Phone System Button at the top of the page. Seems to me the simple things are very complicated with this company.
I liked this company when it was…
I liked this company when it was Vocalocity. However, once Vonage purchased the company it has steadily gone downhill. Wait times have increased. Level of service has been poor. Yesterday, the phone system totally went down for all users across the country. When you call the customer service it says that they number has been disconnected. Even worse the answer service and everything went down for our business. No one could call or even leave a message. It was like we were out of business for most of the day yesterday. There were no emails or messages from Vonage, no apology, no message, no nothing.
Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an Internet pioneer and investor. Pulver had previously created one of the first Voice over Internet applications, known as Free World Dialup. After several successful years, they went public in 2006. In the years that followed, they introduced a plug-in for Facebook, iOS and Android apps, international calling plans, and in 2013 they acquired Vocalocity, a fast-growing business VoIP provider. Vonage now uses the platform developed by Vocalocity, in addition to its other resources (i.e., its staff and its customer base) under the name Vonage Business.
Vonage Business Solutions offer a powerful platform that integrates other web-based tools, including search engines and social media, so that agents can have as much information about the caller as possible as soon as the phone rings. Vonage was one of the first to offer integration with other software, a feature that nearly all other providers now also include.
Businesses that are interested in or already have accounts with other customer management services (salesforce, SugarCRM, etc). Or, any organization that needs a phone for occasional use, because metered plans are uncommon in hosted VoIP plans.
Editor’s Bottom Line:
Vonage once had a much less powerful platform suitable for some small businesses. They scrapped that in 2013 when they acquired Vocalocity, which was a smart choice. Vocalocity, despite being small, had one of the most powerful platforms, and many of the features they had early on are now mainstream. They are more on the expensive side, and part of why they can command a higher price is the name recognition.
One thing that sets Vonage Business apart is metered extensions. Although unlimited calls are great for most businesses, some phone aren’t used every day, and it wouldn’t be worth the expense to have a full line for the $25-$50 it takes for most VoIP providers to give you an extension. All calls within an organization are included, so if you have an office that makes mostly internal calls, this one is a good option. Similarly, instead of feature tiers, you can add or pass on many of the premium features. When you make your first call, you can be satisfied that you got the best price for your needs.
All Available Plans:
- $39.99/seat/mo: Unlimited calls; see below for features
- $14.99/virtual extension (calls forwarded to mobile phone)
- $14.99/seat/mo: Calls are $0.03/min. Good for infrequently-used extensions; see below for features
Many features are Al-la-carte. 40 of the most popular VoIP features are included in all packages. Prices below are per plan, not per seat. You can have multiple instances of the same feature if needed:
- Call Group – $4.99/mo
- Call Monitoring – $49.99/mo
- Call Queue – $14.99/mo + $0.03/min
- Conference Bridge – $14.99/mo + $0.03/min
- Local or Geographic Number – $9.99/mo
- Main Company Number – $9.99/mo
- Paging Group – $4.99/mo/group
- Recording: Company Calls – $49.99/mo
- Recording: On Demand – $4.99/mo/ext
- Paperless Fax – $14.99/mo
- Toll Free Numbers – $39.99/mo
- Virtual Mailbox – $4.99/mo
- Voicemail Transcription – $4.99/mo/ext
- Bing Search
- Call History
- Caller Location
- Caller Weather
- Caller Local Time
- Google Search
- Google Contacts
- Method CRM ($2.99/mo/ext)
- Microsoft Dynamics ($2.99/mo/ext)
- Microsoft Outlook
- Quickbooks ($4.99/mo/ext)
- Salesforce ($2.99/mo/ext)
- Salesforce Vonage Connect
- SugarCRM ($2.99/mo)
- Web Launcher
- 30-day money back guarantee
- $119 activation fee will be waived
Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-winning platform is free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn, Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.
– Vonage Receives Two TMC INTERNET TELEPHONY Product of the Year Awards
– Frost & Sullivan Awards Vonage Top Spot in VoIP Communications
– Vonage Wins 2014 People’s Choice Stevie® Award for Favorite Customer Service