We have used multiple VoIP systems over the last nine years in business. We switched to Zoom shortly after they started offering VoIP service and it was an instant upgrade. It’s been more reliable and feature-rich than any service we have used in the past. We’ve been with them for roughly 5 months and they’ve been flawless.
I introduced Zoom to the organization I…
I introduced Zoom to the organization I retired from by now. It was early days but ever since I have had almost exclusively positive experiences with Zoom. The exception was when I ordered phone service for my own business in Switzerland. There, Zoom phone service is horribly bad to the extent that we simply could not use it. Nevertheless, I have no hesitation in recommending Zoom for everything else.
We replaced a different VOIP system…
We replaced a different VOIP system with ZOOM, and have been astounded with the quality and reliability… and the companion smart-phone app is very elegant … Have recommended to associates as opportunities arise.
Cost savings by eliminating multiple other services is a pleasant bonus.
I love Zoom. It was developed at just…
I love Zoom. It was developed at just the right time to help us through COVID-19, or maybe that’s when I learned about it. My church uses it and I am becoming more and more comfortable with all the features. I recently learned about “breakout” rooms and I am eager to learn this feature. Thank you for providing this service.
We have been able to utilize Zoom to…
We have been able to utilize Zoom to hold important meetings and avoid being in person with one another as we attempted to escape spreading Covid. Even as we have now been vaccinated, our people now enjoy the convenience of staying at home but still being able to hold meetings and conduct official business
Had to go through a huge loss coz of u…
Had to go through a huge loss coz of u guys its ridiculous that a person can’t add a different credit card on thier account. My account was been used by my employees they tried to use their credit card to pay but not accepted my phone stopped working & my buisness ran out. Thanks for your service.
I switched from another VoIP provider…
I switched from another VoIP provider and am saving $100 per month. The tech support person who helped me to configure my VoIP phone spent an hour with me to get it all working correctly, and the transfer of my phone numbers went without a hitch.
I’ve been using Zoom meetings and webinars for several years, and having the phone integration makes it easy with everything in one tool.
I’ve had no problems, and am happy with the switch. It all just works, which is what I wanted.
I am thankful for the opportunity to…
I am thankful for the opportunity to host meetings. The zoom platform makes my experience a pleasurable and easy to use solution for my meetings needs. I will definitely spread the word about Zoom. The experience, the customer support. Also the different options for the needs of the customer. Keep up the good work I am definitely a happy Zoom user!
I switched to Zoom Voice when I grew…
I switched to Zoom Voice when I grew frustrated with the limited functions of my previous business line. Zoom has all the features a small business needs in phone service. The system is customizable to meet the needs of the overall business and anyone that is added as a user to the account. The cost is affordable for the services offered and when bundled with the classic Zoom, the price is even better.
I found a desk phone on Amazon that was super easy to set up with Zoom Phone.
Virtual meetings have been our primary…
Virtual meetings have been our primary mode of operation for 5 years now. We’ve worked with two other providers in past years. The last two years Zoom’s platform has exceeded all others in performance, quality and offerings. We love it.
Zoom has become a household name as an HD video conferencing platform, but not many know about its business VoIP service, Zoom Phone. This business phone system packs in several useful dialing features and comes in at two very reasonable price points that are SMB-friendly. However, is the service itself any good?
In this guide, we’re going to take a close look at this VoIP service so that you understand pricing, features, and what makes it stand out in a relatively crowded business communications market.
What is Zoom Phone?
Zoom Phone is a cloud-based calling solution that is used when you need to quickly contact someone using VoIP. Unlike the traditional Zoom experience, there is no video on these calls. However, the features that you would find on a business phone system are all accessible and streamlined to create a better experience than is available through a traditional landline calling system.
In addition, if you would like to turn your call into a Zoom Meeting, it’s a straightforward process that only takes a single button press. You can invite additional attendees at any time or keep it a one-on-one personal meeting.
With Zoom Phone, your business will be able to communicate with customers and work internally using collaboration tools and features of Zoom, which means that in addition to voice, you will have access to audio conference rooms, messaging, and video conferences as well without changing platforms. As we covered in our Zoom Phone enhancements piece, Zoom is steadily making improvements to the software.
Who is Zoom Phone for?
Zoom phone is useful option for small businesses that are looking for an easy means to foster both better customer telecommunications. For existing Zoom Video subscribers, the service sets up in minutes, and your company can begin making and receiving calls immediately.
Unlike traditional Zoom, which is focused on conferencing, this service is specifically designed for businesses that are looking to add the features of a VoIP phone system to their existing Zoom video meetings. This type of dialing is very advantageous when using a service provider like Zoom because of its cloud-based nature.
With the traditional public switched telephone network (PSTN), dialing via landlines requires extensive hardware on-premise, expansive copper wiring in your building, and expensive long-distance calling rates.
With a service like this one, the hardware is maintained remotely by the provider. You only need an internet connection, and the cost of long-distance calling is drastically reduced. In fact, the service allows for unlimited calling to the U.S. and Canada without the need to incur local long-distance fees. Since VoIP is so versatile, more than 61% of businesses adopt VoIP services like Zoom at the end of their landline contracts.
In addition, out of the box, there are several Zoom Phone features that allow you to expand your repertoire by adding call routing, service management, and recording for calls. As a result, this makes for a much more well-rounded solution than what you might receive using traditional landline services. You also receive this without much hardware investment and there are multiple servers for georedundancy and higher uptimes.
Finally, with virtual phone numbers provided by a Zoom local or toll-free license, your business creates points of contact for your business. Do you want to appear local to your customers? Remember, based on a report by BrightLocal, 60% of customers prefer to reach smaller businesses by the phone, and a local number grants the illusion that the company is locally accessible.
Conversely, having a toll-free number also grants a more national presence. Customers feel more assured when a number has a 1-800 prefix – it indicates the business is larger and more reliable. Additionally, numbers like these cost nothing for the dialer. Both of these number types are available with this service, so you create the profile that best fits your customers.
Unfortunately, the service does not have international direct inward dialing (DID) numbers. These allow your business to appear local to international customers, but Zoom has indicated that this feature is on the horizon for customers looking to create inroads to international territories.
Zoom Phone Pricing
While this VoIP service does have two plans, the differences between the two are primarily in billing structure, not in dialing features. Zoom Phone is an add-on to Zoom Meetings, so you’ll need to be subscribed to that service first. You can even sign up for the paid phone service if you’re on Zoom Meeting’s free plan.
All of the same features can be found in both the metered and unlimited plans – you’ll just be paying for minutes with the metered tier. This is advantageous for different business types.
|Metered Calling||Unlimited U.S. & Canada Calling|
|Pricing||$10 per month, per user/extension||$15 per month, per user/extension|
Here’s how this helps for different business types.
- Small Businesses and Startups: Not every business needs to be constantly calling customers and donors. With the metered plan, subscribers pay $10 per month and are charged by the minute. When there’s a push for calling, this is useful – you make the calls you need and just pay the base amount in future months where you’re not calling at all.
- Enterprises and Call Centers: For those businesses that have reps consistently reaching customers, this is the more affordable plan. You simply pay the blanket cost per extension, and your reps make all the calls they need without metered charges.
Features included in both plans
- Free extension-to-extension dialing
- Intelligent call routing and management options
- Secure high definition audio
- Apps for desktop and mobile applications
- IVR and auto-attendant tools to connect customers with the right agents
- Call recording and voicemail transcriptions that are readable on any device
Each plan has a single Zoom app for voice, video, voicemail, messaging, group meetings, and web conferencing, and each connects to PSTN, cellular, or VoIP calls with high call quality. The apps are also Windows, macOS, iPhone, and Android native.
During calls, both plans allow you to seamlessly add a third party for a conference. Zoom also has a relatively expansive list of supported devices for those with existing hardware.
Zoom also doesn’t tie you down. When you’re ready to cancel your subscription, there are no additional fees or fines. The service also renews automatically each month or year based on your preferences.
Zoom Phone Bottom line: Flexible and Inexpensive VoIP
Zoom is a strong contender as a small business-friendly solution for breaking the grip of traditional landline communications and bringing your voice calls to the cloud. Zoom’s servers are in Australia, Canada, China, Europe, India, Japan, Hong Kong, Latin America, and the US, so you can expect a degree of reliability when using the service thanks to georedundancy. The provider is one of the few without a dyed-in-the-wool uptime guarantee or service level agreement (SLA), so there’s not much to protect you from outages.
Zoom is still a great option for audio quality; calls are crystal clear and features like call recording and call routing bring much utility. Also, establishing easy calls between team members has become incredibly important during the COVID-19 pandemic.
Not convinced that Zoom Phone is for your organization? Need a more comprehensive enterprise-grade business communications solution that has UC features like screen share, cloud storage, and breakout rooms? We have comparison tables for both business and enterprise VoIP, so check those out to find your business’s next provider.