Top Rated Call Center Software for Any Industry

This guide provides a complete breakdown of the best call center software that are easy to use and deploy, the features they offer, current pricing and plans, and user experience. We’ve tested hundreds of popular call center solutions, including those from our sponsored partners, to bring you the information you need to make the right choice for your business.

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Gartner Leader
  • AI Call Center Software with Real-time Intelligence
  • Inbound, Outbound, Blended, Any Channel, Any CRM
  • Workforce Optimization with Practical AI + Agent Assist
  • Top Rated 24/7 Live Phone & Chat Support
4.3
39 Reviews
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100% Uptime
  • Enterprise-ready Flexible Deployments for Any Industry
  • Self-service Experience with Virtual Assistance
  • IVR, Call Recording, Omnichannel Routing, Dialers, AI
  • All-in-one Digital Customer Engagement Solution
4.6
218 Reviews
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Gartner Leader
  • AI Contact Center Software with Predictive Routing
  • Workforce Optimization with real-time Agent Assist
  • Open APIs to build new functionality faster, with less effort
  • Top Rated & Award Winning Contact Center Solution
4.2
53 Reviews
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CCaaS + CPaaS
  • Instantly Deploy Out-of-the-box, Customize What You Need
  • Omni-channel, Contextual Conversations in a Single Interface.
  • Native WFO, Integrations with Any CRM or Data Source
  • Twilio Flex: Programmable Cloud Contact Center Platform
4.7
15 Reviews
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UCaaS + CCaaS
  • Complete Call Center Software Powered by Five9 + UCaaS
  • Integrated with Nextiva Unified Communications System
  • Improves Productivity and Efficiency for Businesses of All Sizes
  • Manage, Track and Analyze Every Customer Interaction
4.6
3031 Reviews
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  • Cloud-based, Customer Engagement with AI
  • Intuitive, Easy-to-use for Agents, Managers, Supervisors
  • Out of the Box Dashboards, Reporting, & Integrations
  • Easy-to-Use Cloud Contact Center Software →
4.6
264 Reviews
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Forrester Leader
  • Omnichannel Routing and IVR Self-Service
  • The Only No-Pause Predictive Dialer on the Market
  • Best-in-Class Workforce Optimization & Management
  • AI-powered Self-service Chatbots, IVAs and IVR
4.3
57 Reviews
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Five9
4.3
Gartner Leader
  • AI Call Center Software with Real-time Intelligence
  • Inbound, Outbound, Blended, Any Channel, Any CRM
  • Workforce Optimization with Practical AI + Agent Assist
  • Top Rated 24/7 Live Phone & Chat Support
Talkdesk
4.6
100% Uptime
  • Enterprise-ready Flexible Deployments for Any Industry
  • Self-service Experience with Virtual Assistance
  • IVR, Call Recording, Omnichannel Routing, Dialers, AI
  • All-in-one Digital Customer Engagement Solution
Genesys
4.2
Gartner Leader
  • AI Contact Center Software with Predictive Routing
  • Workforce Optimization with real-time Agent Assist
  • Open APIs to build new functionality faster, with less effort
  • Top Rated & Award Winning Contact Center Solution
Twilio
4.7
CCaaS + CPaaS
  • Instantly Deploy Out-of-the-box, Customize What You Need
  • Omni-channel, Contextual Conversations in a Single Interface.
  • Native WFO, Integrations with Any CRM or Data Source
  • Twilio Flex: Programmable Cloud Contact Center Platform
Nextiva
4.6
UCaaS + CCaaS
  • Complete Call Center Software Powered by Five9 + UCaaS
  • Integrated with Nextiva Unified Communications System
  • Improves Productivity and Efficiency for Businesses of All Sizes
  • Manage, Track and Analyze Every Customer Interaction
Dialpad
4.6
  • Cloud-based, Customer Engagement with AI
  • Intuitive, Easy-to-use for Agents, Managers, Supervisors
  • Out of the Box Dashboards, Reporting, & Integrations
  • Easy-to-Use Cloud Contact Center Software →
NICE CXone
4.3
  • Omnichannel Routing and IVR Self-Service
  • The Only No-Pause Predictive Dialer on the Market
  • Best-in-Class Workforce Optimization & Management
  • AI-powered Self-service Chatbots, IVAs and IVR

Recent Reviews for Call Center Software

  • Ari M.
    October 25, 2023
    5.0
    What truly sets Nextiva apart is their unwavering commitment to meeting our unique company needs. They didn’t simply offer a one-size-fits-all...
  • Angelica M.
    October 25, 2023
    5.0
    I’ve worked closely with Nextiva for the past two years, and I’ve been really impressed. They helped us set up our communication systems as our...
  • Valentina R.
    October 12, 2023
    5.0
    This application holds significant value for businesses due to its exceptional utility combined with a user-friendly interface. It empowers users to make...
  • Wendy M.
    October 12, 2023
    5.0
    We’re delighted with Nextiva One! It’s completely revamped our business operations. Calls are crystal-clear, making it feel like we’re in...
  • Felipe A.
    September 28, 2023
    4.5
    I’ve been using Nextiva for more than a year and have found it to be a reliable tool for communication, specially when you are working in a company...
  • Andrea D.
    September 28, 2023
    5.0
    My experience with Nextiva up to this point has been incredibly streamlined, with minimal challenges or disruptions. I find my contentment deeply tied to...

Call centers use inbound, outbound, or blended call center software to better manage call volume and agent efficiency, provide self-service to callers, and improve the overall customer experience. 


Some call centers may also use contact center software, a streamlined and synced omnichannel business communications platform offering multiple channels like voice calling, SMS texting, live chat, social media messaging, email, and more. 


Call centers will also often use CRM software to store and locate key customer information.

The best call center software for your business will depend on factors like your industry, your current and future number of agents, your proposed call center type, the features you do (and don’t) need, and of course, your budget. 


We suggest using this page to get a basic sense of which providers may be a good fit, then relying on our in-depth provider comparisons to help you narrow down then finalize your choice.

CRM (Customer Relationship Management) in a call center is a tool providing agents with important, up-to-date, and relevant customer information in real-time. Among other things, CRM systems store data like order history, contact information, account details, and notes on previous customer interactions. CRM improves the overall customer experience by giving agents immediate access to the information they need to best assist the customer, speeding up the overall resolution process and providing more personalized service. 


Your preferred third-party CRM software can be integrated with your call center software, or you can opt to use native CRM features.

To start your own call center, first determine if you’d like to open an entirely remote virtual call center or a brick-and-mortar, physical location. 


Then, choose if you’d like an inbound (receives customer support calls, takes orders) outbound (makes outgoing sales calls, sets up appointments) or blended (can make/receive all types of calls) call center. 


Next, choose your proposed industry, keeping in mind that healthcare, financial services, customer/tech support, and business process outsourcing are especially popular call center operations. 


Choose the number, location, and types of agents you’d like to hire, set attainable goals, determine hours, etc. Before you have an idea of these basics, you should not attempt to purchase call center software or a business phone system in general. 


Once you’ve chosen your software and implemented a training program for your team members, you’re ready to open. 


Instantly compare call center software.

Bottom line quotes from vetted providers.

“GetVoIP’s comparison guides made it easy to summarize services and make an informed and cost-effective decision.”

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Richard J.
Founder & CEO, Fanology Social
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