Call Center Software: Reviews, Comparisons & Pricing

This interactive guide to call center software provides an overview of the most popular providers, the features they offer, current pricing and plans, and user experience. We’ve tested hundreds of popular call center solutions, including those from our sponsored partners, to bring you the information you need to make the right choice for your business.

Features
Reviews
More Details
CCaaS + AI
  • Increase Efficiency with Robust Outbound Capabilities
  • Top Rated 24/7 Live Phone & Chat Support
  • Inbound, Outbound, Blended & Omnichannel with Your CRM
  • Guaranteed to Make Your Agents 300% More Productive
  • Limited Time Offer for New Customers - $100/mo/user
4.3
38 Reviews
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100% Uptime
  • Powerfully Simple and Endlessly Adaptable
  • Highest-Rated Cloud Contact Center in the Industry
  • IVR, Call Recording, Omnichannel Routing, Dialer, AI
  • Integrations with SFDC, Zendesk, and 50 Others
4.6
218 Reviews
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CCaaS + CPaaS
  • Instantly Deploy Out-of-the-box, Customize What You Need
  • Omni-channel, Contextual Conversations in a Single Interface.
  • Native WFO, Integrations with Any CRM or Data Source
4.7
15 Reviews
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MQ Leader
  • Omnichannel Routing and IVR Self-Service
  • The Only No-Pause Predictive Dialer on the Market
  • Best-in-Class Workforce Optimization & Management
  • AI-powered Self-service Chatbots, IVAs and IVR
4.3
57 Reviews
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UCaaS + CCaaS
  • Complete Cloud-based, Omni-channel Solution
  • Integrated with Nextiva Unified Communications System
  • Improves Productivity and Efficiency for Businesses of All Sizes
  • Manage, Track and Analyze Every Customer Interaction
4.6
2994 Reviews
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Gartner Leader
  • Cloud-based, Get Up and Running in Minutes
  • Intuitive, Easy-to-use for Agents, Managers, Supervisors
  • Out of the Box Dashboards, Reporting, & Native Integrations
4.6
264 Reviews
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Gartner Leader
  • Deliver World Class Omnichannel Customer Service
  • Empower Your Team with a 360-degree View of the Customer
  • Deploy in Minutes with a modern user experience
  • See a 571% ROI with the Fastest Growing SaaS Call Center
4.2
53 Reviews
  • Predictive Dialers, Intelligent ACD, IVR Systems
  • Toll-free, Local, & Vanity Numbers + Extensions
  • Guaranteed White Glove Implementation Service
3.8
508 Reviews
  • Unlimited Inbound and Outbound Calling w/ One Number
  • Turns Calls/Voicemails into tickets for Issue Resolution
  • Toll-free or Local Phone Number for Text Support
2.3
2 Reviews
  • Intent-based routing with speech-enabled IVRS
  • Team inbox that automatically creates contacts from queries
  • Set up, operations, and scaling can be achieved in a few clicks
  • Advanced voice artificial intelligence (AI) capabilities
4.0
4 Reviews
  • Mandatory after call work with note-taking features.
  • Shared teamwide inbox with shared contacts and to-do lists.
  • Integrates with CRM systems, Helpdesk solutions, and more.
  • Monitor individual and team metrics in real-time
4.2
22 Reviews
  • Built-in customer contact and case management tools
  • Intelligent routing across all channels
  • Proactive, AI-powered self-service options
  • Customizable contact center analytics reports
4.3
667 Reviews
  • Robust features such as skills-based inbound call routing
  • Calls are logged, recorded, and transcribed automatically
  • Mobile KPI Portal allows secure access to KPIs and reports
  • Create rich, multi-threaded scripts with embedded forms
2.4
2 Reviews
  • Increases Contact Rates by 3X with the Fastest Dialer
  • Improves Call Center Profitability and Agent Efficiency
  • Predictive Dialer, Power Dialer, IVR, CallerID Management
  • Award-winning Customer Success and Onboarding Team
4.7
26 Reviews
  • 99.99% Uptime Service Level Agreement (SLA)
  • Seamless 2-way Communications and Real-time Analytics
  • 24/7 US Based IT support is Included
  • Integrated CRM. Track and Optimize Customer First-Call Resolutions
3.4
173 Reviews
  • Native integrations with popular CRMs, Helpdesks, and more
  • Advanced analytics to measure and improve communication
  • High-quality calls with guaranteed latency and minimal jitter.
5.0
9 Reviews
Five9
4.3
CCaaS + AI
  • Increase Efficiency with Robust Outbound Capabilities
  • Top Rated 24/7 Live Phone & Chat Support
  • Inbound, Outbound, Blended & Omnichannel with Your CRM
  • Guaranteed to Make Your Agents 300% More Productive
  • Limited Time Offer for New Customers - $100/mo/user
Talkdesk
4.6
100% Uptime
  • Powerfully Simple and Endlessly Adaptable
  • Highest-Rated Cloud Contact Center in the Industry
  • IVR, Call Recording, Omnichannel Routing, Dialer, AI
  • Integrations with SFDC, Zendesk, and 50 Others
Twilio
4.7
CCaaS + CPaaS
  • Instantly Deploy Out-of-the-box, Customize What You Need
  • Omni-channel, Contextual Conversations in a Single Interface.
  • Native WFO, Integrations with Any CRM or Data Source
NICE CXone
4.3
MQ Leader
  • Omnichannel Routing and IVR Self-Service
  • The Only No-Pause Predictive Dialer on the Market
  • Best-in-Class Workforce Optimization & Management
  • AI-powered Self-service Chatbots, IVAs and IVR
Nextiva
4.6
UCaaS + CCaaS
  • Complete Cloud-based, Omni-channel Solution
  • Integrated with Nextiva Unified Communications System
  • Improves Productivity and Efficiency for Businesses of All Sizes
  • Manage, Track and Analyze Every Customer Interaction
Dialpad
4.6
Gartner Leader
  • Cloud-based, Get Up and Running in Minutes
  • Intuitive, Easy-to-use for Agents, Managers, Supervisors
  • Out of the Box Dashboards, Reporting, & Native Integrations
Genesys
4.2
Gartner Leader
  • Deliver World Class Omnichannel Customer Service
  • Empower Your Team with a 360-degree View of the Customer
  • Deploy in Minutes with a modern user experience
  • See a 571% ROI with the Fastest Growing SaaS Call Center
RingCentral
3.8
  • Predictive Dialers, Intelligent ACD, IVR Systems
  • Toll-free, Local, & Vanity Numbers + Extensions
  • Guaranteed White Glove Implementation Service
Zendesk Talk
2.3
  • Unlimited Inbound and Outbound Calling w/ One Number
  • Turns Calls/Voicemails into tickets for Issue Resolution
  • Toll-free or Local Phone Number for Text Support
Freshdesk
4.0
  • Intent-based routing with speech-enabled IVRS
  • Team inbox that automatically creates contacts from queries
  • Set up, operations, and scaling can be achieved in a few clicks
  • Advanced voice artificial intelligence (AI) capabilities
Aircall
4.2
  • Mandatory after call work with note-taking features.
  • Shared teamwide inbox with shared contacts and to-do lists.
  • Integrates with CRM systems, Helpdesk solutions, and more.
  • Monitor individual and team metrics in real-time
8×8 Inc.
4.3
  • Built-in customer contact and case management tools
  • Intelligent routing across all channels
  • Proactive, AI-powered self-service options
  • Customizable contact center analytics reports
ChaseData
2.4
  • Robust features such as skills-based inbound call routing
  • Calls are logged, recorded, and transcribed automatically
  • Mobile KPI Portal allows secure access to KPIs and reports
  • Create rich, multi-threaded scripts with embedded forms
Convoso
4.7
  • Increases Contact Rates by 3X with the Fastest Dialer
  • Improves Call Center Profitability and Agent Efficiency
  • Predictive Dialer, Power Dialer, IVR, CallerID Management
  • Award-winning Customer Success and Onboarding Team
Vonage Business
3.4
  • 99.99% Uptime Service Level Agreement (SLA)
  • Seamless 2-way Communications and Real-time Analytics
  • 24/7 US Based IT support is Included
  • Integrated CRM. Track and Optimize Customer First-Call Resolutions
Cloudtalk
5.0
  • Native integrations with popular CRMs, Helpdesks, and more
  • Advanced analytics to measure and improve communication
  • High-quality calls with guaranteed latency and minimal jitter.

Call centers use inbound, outbound, or blended call center software to better manage call volume and agent efficiency, provide self-service to callers, and improve the overall customer experience. 


Some call centers may also use contact center software, a streamlined and synced omnichannel business communications platform offering multiple channels like voice calling, SMS texting, live chat, social media messaging, email, and more. 


Call centers will also often use CRM software to store and locate key customer information.

The best call center software for your business will depend on factors like your industry, your current and future number of agents, your proposed call center type, the features you do (and don’t) need, and of course, your budget. 


We suggest using this page to get a basic sense of which providers may be a good fit, then relying on our in-depth provider comparisons to help you narrow down then finalize your choice.

CRM (Customer Relationship Management) in a call center is a tool providing agents with important, up-to-date, and relevant customer information in real-time. Among other things, CRM systems store data like order history, contact information, account details, and notes on previous customer interactions. CRM improves the overall customer experience by giving agents immediate access to the information they need to best assist the customer, speeding up the overall resolution process and providing more personalized service. 


Your preferred third-party CRM software can be integrated with your call center software, or you can opt to use native CRM features.

To start your own call center, first determine if you’d like to open an entirely remote virtual call center or a brick-and-mortar, physical location. 


Then, choose if you’d like an inbound (receives customer support calls, takes orders) outbound (makes outgoing sales calls, sets up appointments) or blended (can make/receive all types of calls) call center. 


Next, choose your proposed industry, keeping in mind that healthcare, financial services, customer/tech support, and business process outsourcing are especially popular call center operations. 


Choose the number, location, and types of agents you’d like to hire, set attainable goals, determine hours, etc. Before you have an idea of these basics, you should not attempt to purchase call center software or a business phone system in general. 


Once you’ve chosen your software and implemented a training program for your team members, you’re ready to open. 


Use our QuoteMatch to get started with call center software.

Bottom line quotes from top-winning providers.

“GetVoIP’s comparison guides made it easy to summarize services and make an informed and cost-effective decision.”

user
Richard J.
Founder & CEO, Fanology Social
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