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Ooma

Ooma Verified Reviews & Ratings

Sunnyvale
Founded in 2004, Ooma remains one of the most recognizable VoIP providers. For businesses of all sizes, Ooma provides...
2005
Year Founded
100%
Recommend It
32
User Reviews
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Given that Ooma office is 1/4th the…

Given that Ooma office is 1/4th the cost of my old Verizon business line I’m thrilled. I get a bunch of new features with Ooma plus the mobile app. It’s a big win-win-win for me and I’m very satisfied. I’m also please how Ooma keeps adding new features or improving business. via Capterra with Permission from Ooma

Given that Ooma office is 1/4th the cost of my old Verizon business line I’m thrilled. I get a bunch of new features with Ooma plus the mobile app. It’s a big win-win-win for me and I’m very satisfied. I’m also please how Ooma keeps adding new features or improving business.

via Capterra with Permission from Ooma

Pros: Ooma Office has a plethora of features to streamline any small business. I use only a fraction of these and they keep adding more and more which isn't surprising for a hybrid on-site/cloud PBX model. It's a big plus that I could keep my phone number and Ooma support has been terrific from day one. The mobile app lets me call from my "office phone" no matter where I am so long as I have some kind of internet access for my phone. Audio quality has been very good and only rare instances where network congestion affected quality noticeably.
Cons: There is one caveat and one improvement I feel is needed. The caveat is if your internet connection goes down or has significant problems, so is your phone service. The mobile app only seems to start ringing with the 3rd ring of the office phone. About half the time the call goes to voicemail before I can answer not matter how fast I move.
Would Recommend: Yes

Great service and product overall that…

Great service and product overall that is backed by a great US based service team that is always available to answer questions. via Capterra with Permission from Ooma

Great service and product overall that is backed by a great US based service team that is always available to answer questions.

via Capterra with Permission from Ooma

Pros: User-friendliness All necessary features Cost-effective Flexible. Can be utilized in many different ways Customer service is great.
Cons: A few service outages over the year. Nothing extensive.
Would Recommend: Yes

Connecting onsite and offsite employees…

Connecting onsite and offsite employees seamlessly via Capterra with Permission from Ooma

Connecting onsite and offsite employees seamlessly

via Capterra with Permission from Ooma

Pros: The ease of use and implementation. The transition could not have been simpler. Cost is negligible and the features simplify our business processes.
Cons: No app for Windows......yet. This is literally the only thing needed to make this complete.
Would Recommend: Yes
Daniel S.'s review forOoma

Amazing, spectacular, out of this…

Amazing, spectacular, out of this world… you get the picture! via Capterra with Permission from Ooma

Amazing, spectacular, out of this world… you get the picture!

via Capterra with Permission from Ooma

Pros: It is one of the cheapest options on the market for small business, but gives you the full functionality of a enterprise.
Cons: Nothing. I have no issues, nor have I ever had any issues, with Ooma!.
Would Recommend: Yes

Before finding Ooma office I was using…

Before finding Ooma office I was using a popular phone service provider. I was paying three times the price I am now paying with Ooma, and I wasn’t getting as many Innovative features. I especially love that I can get my office calls forwarded to my cell phone and voicemails received via email. I can be in the office without being in the office. That is a huge plus! via Capterra with Permission from Ooma

Before finding Ooma office I was using a popular phone service provider. I was paying three times the price I am now paying with Ooma, and I wasn’t getting as many Innovative features. I especially love that I can get my office calls forwarded to my cell phone and voicemails received via email. I can be in the office without being in the office. That is a huge plus!

via Capterra with Permission from Ooma

Pros: I love that Ooma office allows me to make my small business stand out when customers call my office. I especially love the virtual receptionist feature.
Cons: I can't think of any cons to put in this area.
Would Recommend: Yes

Overall: Very good.Pros: Great for…

Overall: Very good. Pros: Great for small office / home office and smaller businesses. Great value, clear calls and great reliability. Cons: Limitations on the Ooma Business products. Problems transferring calls in larger installations. via Capterra with Permission from Ooma

Overall: Very good.
Pros: Great for small office / home office and smaller businesses. Great value, clear calls and great reliability.
Cons: Limitations on the Ooma Business products. Problems transferring calls in larger installations.

via Capterra with Permission from Ooma

Would Recommend: Yes

Our experience has been amazing and we…

Our experience has been amazing and we love our Ooma office. via Capterra with Permission from Ooma

Our experience has been amazing and we love our Ooma office.

via Capterra with Permission from Ooma

Pros: Ooma office is very easy to set up, it only took me about 30mins to get all our phones online and running, and maybe 30 mins more to get the virtual operator set up. Everyone in our office can use all the features on the phones with little to no guidance.
Cons: If the internet goes down, so does your phone system, but you can have mobile apps on your phones so the calls go to your cell phones if there is no internet, so it is more a minor inconvenience than a con.
Would Recommend: Yes

Mostly I don’t think about Ooma…

Mostly I don’t think about Ooma because it does what I want it to with very little upkeep. via Capterra with Permission from Ooma

Mostly I don’t think about Ooma because it does what I want it to with very little upkeep.

via Capterra with Permission from Ooma

Pros: Inexpensive. Well supported. Transferring numbers was fairly painless. Integrates with cell phones. Has the features of expensive phone systems. Easy to administrate.
Cons: Sometimes hard to figure out how to do something you want to, though the feature is probably there.
Would Recommend: Yes

It’s been working great for me for the…

It’s been working great for me for the past 5 or so years and I have continued to use Ooma as I transition to a new location. via Capterra with Permission from Ooma

It’s been working great for me for the past 5 or so years and I have continued to use Ooma as I transition to a new location.

via Capterra with Permission from Ooma

Pros: Ooma gives me the ability to create the appearance of a larger professional business. The call forwarding prevents my personal number from being posted and I can answer calls anywhere.
Cons: In my area the internet can have issues due to low bandwidth which sometimes means calls don't come through.
Would Recommend: Yes

We are able to take business calls even…

We are able to take business calls even when we are working outside of the office. via Capterra with Permission from Ooma

We are able to take business calls even when we are working outside of the office.

via Capterra with Permission from Ooma

Pros: Ability to answer calls in the office on a regular phone and also on an app on a cell phone.
Cons: The technology lends to poor call quality once in a while.
Would Recommend: Yes
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Provider Overview

Founded in 2004, Ooma remains one of the most recognizable VoIP providers. For businesses of all sizes, Ooma provides advanced voice and collaboration features that are flexible and scalable. 

Ooma Office offers a set of features carefully curated to meet the needs of small business, with plans starting at $19.95 per user per month with no contracts. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three. Advanced features such as a virtual receptionist, ring groups, call parking and multi-site access combine to make small businesses sound big. 

With Ooma Office, small businesses can adopt a VoIP solution with the flexibility to grow with business needs. While remaining less expensive than competitor’s, Ooma Office also includes features you would find included with more expensive provider’s such as a virtual receptionist. An easy to use and powerful management web portal lets you customize the service including hold music, greetings and menus, and even a mobile app for your iPhone or Android device.     

For an unprecedented seventh year in a row, the readers of PC Mag ranked Ooma Office as the #1 office phone system for small businesses. So, whether you have 2, 20, or 200 employees, Ooma Office provides you with the easiest, most affordable, and most highly rated business phone service for small businesses.

Ooma Pricing and Services

 

Best for:

Ooma’s VoIP phone services and communication solutions are customizable for any size business.  

Their offering:

With plans starting at $19.95 per user per month, Ooma Office customers save 50% on average compared to other provider’s monthly price per line. With Ooma Office there are no contracts or long-term commitments. This makes it easy for a small business to scale its office phone system with Ooma as its business grows.

Ooma’s patented PureVoice HD technology means your customers experience crystal-clear calling every time. Ooma Office combines the ability to have unlimited lines for your business with an easy do-it-yourself setup. Ooma Office works right out of the box and you don’t need any technical knowledge to set it up. It should take you less than 15 minutes. The service also comes with an intuitive web portal that allows you to access, configure and tailor the phone service to your business needs. 

Ooma Office features include:

  • Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
  • Free Local Number– Keep your existing number or choose a new one for free. 
  • Virtual Receptionist allows you to manage and route incoming calls easily
  • Mobile App– manage business phone calls from your cell phone.
  • SMS Messaging through the Ooma Office mobile app.
  • Call Park
  • Ring Groups
  • Music on Hold
  • Transfer Music
  • Extension dialing
  • Extension Monitoring
  • Call Forwarding
  • Virtual Extensions
  • Voicemail
  • Call transfer
  • Flexible Numbering
  • Company Directory
  • Call Logs 
  • Conference bridge for up to 10 callers 
  • Forward calls during device outages
  • Fax Online 
  • 7-Digit Dialing
  • Call Blocking
  • Intercom

Calling Features

  • Main line company number
  • One direct dial number per user
  • One FREE toll-free number (includes 500 minutes of inbound calls per month)
  • FREE number transfer
  • 911 service
  • Low international rates

Mobility Features

  • Smart phone app: 2-phones-in-1
  • Call Forwarding
  • Simultaneous Ring
  • Voicemail audio email attachments
  • Extension dialing to app
  • Call transfer from app
  • Call flip

 Advanced Features (Ooma Office Pro)

  • Call Recording
  • Enhanced Call Blocking
  • Overhead Paging
  • Voicemail Transcription
  • Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants

Editor’s Bottom Line of Ooma

 

Ooma Office, an easy to adopt and inexpensive solution for businesses looking to transition their communications to VoIP. From Virtual Receptionist to Remote Extension Dialing, there are over 35 features designed to help you run your business more efficiently while helping you look your most polished and professional. At only $19.95 per user per month, cost savings is a primary reason why so many people switch to Ooma Office. 

Screenshots
  • Ooma Dashboard
    Ooma Dashboard
  • Ooma Login
    Ooma Login
  • Ooma VR
    Ooma VR
  • Ooma Office App
    Ooma Office App

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