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Ooma

Ooma Verified Reviews & Ratings

Sunnyvale
Founded in 2004, Ooma remains one of the most recognizable VoIP providers. For businesses of all sizes, Ooma provides...
2005
Year Founded
100%
Recommend It
52
User Reviews
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Digant O.'s review forOoma

Ooma is one of top 5 VOIP providers I…

Ooma is one of top 5 VOIP providers I can say very reliable,easy installation and price as well.all in one features and support. I am using ooma system since two years never giving problem and I never missed the calls if someone calls on office number it will come to my smartphone. Fax service and toll free comes together.

Ooma is one of top 5 VOIP providers I can say very reliable,easy installation and price as well.all in one features and support.

I am using ooma system since two years never giving problem and I never missed the calls if someone calls on office number it will come to my smartphone. Fax service and toll free comes together.

Would Recommend: Yes
Heidi W.'s review forOoma

Using Ooma has literally changed our…

Using Ooma has literally changed our business. Not only has it saved us hundreds annually, but the customer service is bar-none. Amazing product, price, ease of use and we absolutely love that we can be remote as well. Especially during this pandemic we’ve been able to work remotely with ease.

Using Ooma has literally changed our business. Not only has it saved us hundreds annually, but the customer service is bar-none. Amazing product, price, ease of use and we absolutely love that we can be remote as well. Especially during this pandemic we’ve been able to work remotely with ease.

Pros: SEE BELOW.
Cons: NONE.
Would Recommend: Yes

Ooma has great prices, excellent…

Ooma has great prices, excellent customer service people and the service works without issues. Whenever you might have an issue they are there to help solve the problem and get you back on in short order. I have been with them a number of years and am very satisfied wit the service. They have been helpful every time I have had to move to a different office. I highly recommend OOMA.

Ooma has great prices, excellent customer service people and the service works without issues. Whenever you might have an issue they are there to help solve the problem and get you back on in short order. I have been with them a number of years and am very satisfied wit the service. They have been helpful every time I have had to move to a different office. I highly recommend OOMA.

Would Recommend: Yes

My organization switched to Ooma about…

My organization switched to Ooma about a year ago and we haven’t looked back. It was easy to switch, easy to set up, the equipment is top notch and I’m saving a bundle over traditional phone service. It paid for itself in the first year. It also has a user-friendly online interface and useful features. I like that I can always add features like extra lines, numbers (including toll-free) or the ability to host conference calls. Call quality is good – I don’t think anyone would be able to tell that I was calling through VOIP versus a traditional phone line (I have high speed internet, which might help).

My organization switched to Ooma about a year ago and we haven’t looked back. It was easy to switch, easy to set up, the equipment is top notch and I’m saving a bundle over traditional phone service. It paid for itself in the first year. It also has a user-friendly online interface and useful features. I like that I can always add features like extra lines, numbers (including toll-free) or the ability to host conference calls. Call quality is good – I don’t think anyone would be able to tell that I was calling through VOIP versus a traditional phone line (I have high speed internet, which might help).

Pros: Really everything.
Cons: None.
Would Recommend: Yes

Best investment. Complete flexibility…

Best investment. Complete flexibility with your phone calls. We eliminated the need for anyone to be in the office to answer the phone. You can have your calls follow you to your smart phone, or just retrieve calls from anywhere after an email notice that tells you what calls you received. It works flawlessly. We eliminated a fax machine, and a bigger bills from the phone company by switching to Ooma. My customers like it and all my staff like it better than the old ways the phone companies operate.

Best investment. Complete flexibility with your phone calls. We eliminated the need for anyone to be in the office to answer the phone. You can have your calls follow you to your smart phone, or just retrieve calls from anywhere after an email notice that tells you what calls you received. It works flawlessly. We eliminated a fax machine, and a bigger bills from the phone company by switching to Ooma. My customers like it and all my staff like it better than the old ways the phone companies operate.

Would Recommend: Yes
Barbara S.'s review forOoma

I can’t think of ANYTHING negative…

I can’t think of ANYTHING negative about Ooma. Their pricing is fair, their equipment works well, and their installation was wonderful. When I needed to make a change in the phone answering, their tech support person answered right away, walked me through the part I could do, and then did the rest of it on her end. In five minutes, the change was made! They don’t even make you sign a contract, because they’re (rightly!) confident you’ll be satisfied. We tried Ring Central previously. No on-site help with installation. We could never get it working, but I still had to pay for a year!

I can’t think of ANYTHING negative about Ooma. Their pricing is fair, their equipment works well, and their installation was wonderful. When I needed to make a change in the phone answering, their tech support person answered right away, walked me through the part I could do, and then did the rest of it on her end. In five minutes, the change was made! They don’t even make you sign a contract, because they’re (rightly!) confident you’ll be satisfied.

We tried Ring Central previously. No on-site help with installation. We could never get it working, but I still had to pay for a year!

Would Recommend: Yes

Ooma has transformed the way our…

Ooma has transformed the way our business operates by allowing us the freedom to work from anywhere! I would like to see some features added to the app, but other than that, I absolutely love Ooma. Customer service is exceptional and they follow up after services call to ensure all issues have been corrected.

Ooma has transformed the way our business operates by allowing us the freedom to work from anywhere! I would like to see some features added to the app, but other than that, I absolutely love Ooma. Customer service is exceptional and they follow up after services call to ensure all issues have been corrected.

Pros: The Ooma App allows me to answer office calls from anywhere and forward to different extensions and voicemails.
Cons: The Ooma App does not offer call waiting.
Would Recommend: Yes
Krystian M.'s review forOoma

I was paying way too much for phone…

I was paying way too much for phone service from one of the big service provider. I was given the suggestion to switch to Ooma, and gave it a try. I am so happy with my service. The setup was easy. I love that I am able to have a virtual receptionist. That was never an option with my previous company. The virtual receptionist allows me to set business hours and have calls forwarded to my cell whenever I want without any extra hassle. I am so glad I switched to Ooma. They have great service, great customer service, and are very affordable.

I was paying way too much for phone service from one of the big service provider. I was given the suggestion to switch to Ooma, and gave it a try. I am so happy with my service. The setup was easy. I love that I am able to have a virtual receptionist. That was never an option with my previous company. The virtual receptionist allows me to set business hours and have calls forwarded to my cell whenever I want without any extra hassle. I am so glad I switched to Ooma. They have great service, great customer service, and are very affordable.

Would Recommend: Yes
Sharon B.'s review forOoma

Ooma Office is super easy to set up….

Ooma Office is super easy to set up. You can do it in just a few minutes. It is customizable and will grow with your company. If you are a small business you can have a great phone system at an affordable cost. Fantastic customer service available whenever you need them. You can take it with you too with their easy to use app.

Ooma Office is super easy to set up. You can do it in just a few minutes. It is customizable and will grow with your company. If you are a small business you can have a great phone system at an affordable cost. Fantastic customer service available whenever you need them. You can take it with you too with their easy to use app.

Pros: Great prices, great customer service, easy setup.
Cons: nothing.
Would Recommend: Yes

Needed a work from home line and since…

Needed a work from home line and since we already use Ooma for our landline I tried out their office service and was not disappointed. Rep was great and got me setup quickly. Equipment is easy to install and the initial setup was very straightforward. I’ve had the service about six months and have not had any issues. The speakerphone feature works great so I can go hands free without annoying people with poor sound quality. Now I’m just trying to get my wife’s office to switch to Ooma!

Needed a work from home line and since we already use Ooma for our landline I tried out their office service and was not disappointed. Rep was great and got me setup quickly. Equipment is easy to install and the initial setup was very straightforward. I’ve had the service about six months and have not had any issues. The speakerphone feature works great so I can go hands free without annoying people with poor sound quality. Now I’m just trying to get my wife’s office to switch to Ooma!

Pros: Easy Setup.
Cons: Wish the phones were wifi enabled.
Would Recommend: Yes
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Provider Overview

Founded in 2004, Ooma remains one of the most recognizable VoIP providers. For businesses of all sizes, Ooma provides advanced voice and collaboration features that are flexible and scalable. 

Ooma Office offers a set of features carefully curated to meet the needs of small business, with plans starting at $19.95 per user per month with no contracts. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three. Advanced features such as a virtual receptionist, ring groups, call parking and multi-site access combine to make small businesses sound big. 

With Ooma Office, small businesses can adopt a VoIP solution with the flexibility to grow with business needs. While remaining less expensive than competitor’s, Ooma Office also includes features you would find included with more expensive provider’s such as a virtual receptionist. An easy to use and powerful management web portal lets you customize the service including hold music, greetings and menus, and even a mobile app for your iPhone or Android device.     

For an unprecedented seventh year in a row, the readers of PC Mag ranked Ooma Office as the #1 office phone system for small businesses. So, whether you have 2, 20, or 200 employees, Ooma Office provides you with the easiest, most affordable, and most highly rated business phone service for small businesses.

Ooma Pricing and Services

 

Best for:

Ooma’s VoIP phone services and communication solutions are customizable for any size business.  

Their offering:

With plans starting at $19.95 per user per month, Ooma Office customers save 50% on average compared to other provider’s monthly price per line. With Ooma Office there are no contracts or long-term commitments. This makes it easy for a small business to scale its office phone system with Ooma as its business grows.

Ooma’s patented PureVoice HD technology means your customers experience crystal-clear calling every time. Ooma Office combines the ability to have unlimited lines for your business with an easy do-it-yourself setup. Ooma Office works right out of the box and you don’t need any technical knowledge to set it up. It should take you less than 15 minutes. The service also comes with an intuitive web portal that allows you to access, configure and tailor the phone service to your business needs. 

Ooma Office features include:

  • Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
  • Free Local Number– Keep your existing number or choose a new one for free. 
  • Virtual Receptionist allows you to manage and route incoming calls easily
  • Mobile App– manage business phone calls from your cell phone.
  • SMS Messaging through the Ooma Office mobile app.
  • Call Park
  • Ring Groups
  • Music on Hold
  • Transfer Music
  • Extension dialing
  • Extension Monitoring
  • Call Forwarding
  • Virtual Extensions
  • Voicemail
  • Call transfer
  • Flexible Numbering
  • Company Directory
  • Call Logs 
  • Conference bridge for up to 10 callers 
  • Forward calls during device outages
  • Fax Online 
  • 7-Digit Dialing
  • Call Blocking
  • Intercom

Calling Features

  • Main line company number
  • One direct dial number per user
  • One FREE toll-free number (includes 500 minutes of inbound calls per month)
  • FREE number transfer
  • 911 service
  • Low international rates

Mobility Features

  • Smart phone app: 2-phones-in-1
  • Call Forwarding
  • Simultaneous Ring
  • Voicemail audio email attachments
  • Extension dialing to app
  • Call transfer from app
  • Call flip

 Advanced Features (Ooma Office Pro)

  • Call Recording
  • Enhanced Call Blocking
  • Overhead Paging
  • Voicemail Transcription
  • Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants

Editor’s Bottom Line of Ooma

 

Ooma Office, an easy to adopt and inexpensive solution for businesses looking to transition their communications to VoIP. From Virtual Receptionist to Remote Extension Dialing, there are over 35 features designed to help you run your business more efficiently while helping you look your most polished and professional. At only $19.95 per user per month, cost savings is a primary reason why so many people switch to Ooma Office. 

Screenshots
  • Ooma Dashboard
    Ooma Dashboard
  • Ooma Login
    Ooma Login
  • Ooma VR
    Ooma VR
  • Ooma Office App
    Ooma Office App

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