Provider Overview
Aircall was created in 2014 at the eFounders startup studio in Paris, France. Today, the Aircall team has grown to over 200 employees with headquarters in Paris and New York. Aircall's mission is to create phone systems and call center solutions that are accessible, transparent, and collaborative. One of Aircall's defining features is their seamless integration with some of the most popular business tools such as Zendesk and Salesforce, but they have also become very well liked for their simple and intuitive setup and user interface. Additionally, Aircall offers powerful and advanced features including pause-resume recording, unlimited concurrent calls, click-to-dial and dynamic call analytics.
Aircall Pricing and Services
|
Essentials |
Professional |
Custom |
Price per user per month |
$30 |
$50 |
contact Aircall |
Min Number of Users |
3 |
3 |
contact Aircall |
Max Number of Callers in Queue |
5 |
Unlimited |
Unlimited |
Phone number included in the plan |
1 local or toll-free |
1 local or toll-free |
1 local or toll-free |
Price of each additional number, per month |
$6 |
$6 |
$6 |
Inbound calls & internal calls (Toll-free excluded) |
Free on the App |
Free on the App |
Free on the App |
Data recording |
1 year |
Unlimited |
Unlimited |
Price of outbound calls |
per min |
per min |
contact Aircall |
Highlighted Features |
- The minimum needed to get your team's operations up and running
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
- Smart queuing
- Phone support
|
- All Essentials features, plus...
- Salesforce integration
- PowerDialer
- Advanced analytics and reporting
- Live call monitoring
- Unlimited concurrent calls
- Dedicated account manager
|
- All Professional features, plus...
- Unlimited outbound calls *
- Custom analytics
- Custom onboarding
- Access to API developer support
- Service-level agreement (SLA)
|
Aircall Features
Customer support |
Essentials |
Professional |
Custom |
Help center access |
|
|
|
Email support |
|
|
|
Phone support |
|
|
|
VIP hotline 8am-10pm |
- |
|
|
Dedicated account manager |
- |
|
|
One-to-one onboarding sessions |
- |
|
|
Service-level agreement (SLA) |
- |
- |
|
Editor’s Bottom Line of Aircall
One of the newest companies to enter the VoIP space, Aircall has experienced incredible growth. This is not surprising considering the high quality communication solutions that Aircall offers. Aircall has been praised for being easy to use. Both in setup and day-to-day use, Aircall solutions are simple and intuitive, which is good for startups and SMBs that don't have a full time IT staff on hand or the time to go through a slow learning curve for a new phone system.
Aircall solutions are similarly easy to scale, which is another benefit to growing SMBs. Despite the simplicity of Aircall, they offer an exhaustive list of cutting edge features (as can be seen in the list above). Advanced call analytics, which are usually only available at premium price points, are offered by Aircall at their mid range tier. In fact, nearly all of Aircall's advanced features are available at the mid range tier, with the exception of an SLA, API support and Custom Analytics. This fact combined with a very low minimum number of users to start the plan (only 3) makes the Aircall professional plan extremely accessible to businesses of all sizes.
The one drawback to Aircall is price. At $30/month per user for their most basic plan, Aircall is not the cheapest service. It should also be noted that Aircall charges by the minute for outbound calls.
What you get for the price, however, is a powerhouse service that will allow you to not only communicate, but better serve your clients through tracking, analytics, collaboration and integration. If you have a business or call center that mainly works with inbound calls, Aircall is an excellent value. If your company makes a lot of outbound calls, it would be best to contact Aircall directly and set up a custom plan that includes the outbound minutes you need.