Best Business VoIP Providers for 2024

Nextiva offers three business VoIP plans that range from $18.95 to $32.95 monthly per user:

• Essential ($18.95 monthly): Unlimited VoIP calling, internal team chat, 200-participant video meetings, 1500 toll-free minutes, and a basic auto attendant
• Professional ($22.95 monthly): Adds multi-level IVR, unlimited conference calls with 40 users, 3000 toll-free minutes, and CRM integrations like Salesforce and HubSpot
• Enterprise ($32.95 monthly): Adds call recording, voicemail transcription, 12,500 toll-free minutes, and unlimited conference call participants

Learn more: Read our full review of all Nextiva pricing and plans

Every Nextiva plan includes a toll-free or local number based in the US and unlimited voice calling throughout the US and Canada. While using the product, we found it easy to set up routing and an IVR menu using Nextiva’s drag-and-drop designer. The desktop and mobile app interface feels intuitive, with inbound call popups and message notifications, plus simple call controls and softphone options.

Nextiva is a user-friendly, well-rounded UCaaS platform with essential business VoIP features–multi-level IVR, voicemail, and ring groups.

We recommend this VoIP provider for small teams that don’t have complicated queuing needs, only handling inbound calls for a handful of different reasons. Nextiva is also a good choice for those new to business VoIP, since the routing is easy to set up.

Pros

• Contact management: One of our favorite parts of using the app was the ability to create notes on contacts and calls. This helped our team members share details about contacts or delineate who should respond to a particular call.
• User-friendly: We found NextivaONE easy to use and simple to set up. The drag-and-drop call flow designer streamlined our IVR creation, and each user set up their voicemail easily. We had no issues with missed calls or team messages falling through the cracks, since the app notifications are reliable and clear.
• Toll-free minutes: Each Nextiva plan includes at least 1500 toll-free minutes, which is a big help for teams who want to encourage inbound calls from leads and international contacts.

Cons

• Add-ons can get expensive: While Nextiva offers analytics and useful sales tools as add-ons, these add-ons quickly get expensive and may push teams over their desired budget
• Limited team room usage: Our team is small, with under 20 users, so we didn’t run into any problems with Nextiva’s limit of three team chat rooms per account. However, larger teams may feel restricted by this limit.
• Limited Integrations: Nextiva’s integrations often don’t unify as deeply with third-party apps as other UCaaS providers do.

RingCentral offers three business VoIP plans:

• Core ($20 monthly): Includes voice, 25 SMS monthly per user, video meetings with 100 participants, team chat, multi-level IVR, basic call queue, and on-demand call recording
• Advanced ($25 monthly): Adds business analytics, advanced queuing and routing rules, automatic call recording, custom user roles and permissions, and 1000 monthly toll-free minutes
• Ultra ($35 monthly): Expands to 200 video-meeting participants, 200 monthly texts per user, 10,000 toll-free minutes, and unlimited file storage.

Learn more: Read our full review of all RingCentral pricing and plans

RingCentral’s business VoIP service supports unlimited calling in the US and Canada, plus SMS, MMS, team chat, and video meetings with up to 200 participants. You can create unlimited team-chat channels with file sharing and one-click team video huddles. The app’s video meetings offer exceptional collaboration features like whiteboards, breakout rooms–and even AI-generated transcriptions, summaries, and insights. The VoIP provider includes the full array of advanced features: IVR, call queues, ring groups, call monitoring, and analytics.

RingCentral offers the best collaboration tools of any VoIP provider on this list. The task-assignment tools, team messaging, and interactive video meetings effectively replaced some of our other team collaboration software, like Asana and Slack. The app also supports hundreds more integrations than competitors, helping teams synchronize their other tools.

Pros

• Feature-rich mobile app: We enjoyed using RingCentral’s mobile app, which offers a surprising breadth of features, including options to customize call handling and device ring order. Our users forwarded calls to multiple devices so they could answer business calls on whichever device they were using–mobile or desktop.
• Collaboration tools: The app’s sidebar displays teammate availability and recent conversations. We took advantage of RingCentral’s unlimited team chat rooms, with file sharing and one-click team huddles. With task-assignment tools built into chat, RingCentral replaced some of our other team collaboration and messaging software.
• Business phone features: RingCentral includes all the business phone features that we consider essential: queues, ring groups, IVR, monitoring, and analytics. While it’s not an official call center software, this UCaaS platform mimics a lot of call center functionality at a fraction of the cost.

Cons

• Limited SMS: While using RingCentral, our team members frequently reached their monthly SMS limits, which we felt were way too restrictive on the lower-tier plans. By contrast, many competitors offer unlimited texting in the US.
• Account management: From an administrative perspective, setting up and managing phone system features like routing and ring groups felt a little bit complicated. Especially for those new to UCaaS or business VoIP, RingCentral’s advanced features have a learning curve.
• Short data retention: The software only retains call recordings for 90 days after the call. While we appreciate that RingCentral includes call recording on all plans, we wanted access to older call recordings and felt the 90-day retention is too short.

Zoom Phone offers three business VoIP phone plans, which vary by domestic area and pricing style. Each plan includes a full suite of phone-system features like a free domestic number, multi-level IVR, call monitoring, call recording, and team chat.

• US & Canada Metered ($120 per user/year): Pay-as-you-go pricing and unlimited texting within the US and Canada
• US & Canada Unlimited ($180 per user/year): Unlimited calling and texting within the US and Canada, with an optional add-on for unlimited calling to 19 countries
• Pro Global Select ($240 per user/year): Unlimited domestic calling on one of 40+ countries, plus optional 19-country unlimited add-on

Learn more: Read our full review of all Zoom Phone pricing and plans

After thorough testing, we can confidently recommend Zoom Phone as an excellent cloud-based VoIP phone system for businesses of all sizes. It seamlessly integrates with Zoom Meetings and Chat, enabling users to make and receive calls, exchange messages, and collaborate on documents within a single platform. The high-quality audio codec ensures crystal-clear call quality, while the global network of data centers facilitates seamless communication worldwide.

Zoom Phone’s user-friendly interface ensures effortless setup and management, even for novice VoIP users. Its affordable pricing plans cater to businesses of varying scales, offering cost-effective solutions without compromising quality.

Virtual phone numbers from over 60 countries enhance global presence, allowing businesses to establish a local foothold in multiple regions. Call queues efficiently distribute incoming calls to various users, improving customer service and reducing wait times.

Call recording capabilities facilitate training and compliance purposes, while call analytics provide valuable insights into call volume, duration, and other metrics, enabling data-driven decision-making.

In conclusion, Zoom Phone emerges as a top contender among VoIP phone systems, offering a comprehensive suite of features, seamless integration with Zoom’s ecosystem, and exceptional value for money. Whether you run a small startup or a large enterprise, Zoom Phone is an excellent choice for enhancing your business communications.

Pros:

• Video: Zoom Phone integrates seamlessly with their video meetings, full of dynamic collaborative features like unlimited whiteboards
• Flexible calling area: Zoom supports domestic calling in virtually any country–plus the option for per-minute rates or unlimited international for those who want it
• High-quality call quality: Zoom Phone utilizes a high-quality audio codec to deliver crystal-clear call quality, ensuring effective communication and enhancing the overall user experience.
• Easy-to-use interface: Zoom Phone boasts a user-friendly interface that simplifies setup, management, and daily usage, even for users with no prior VoIP experience, reducing the learning curve and minimizing technical hurdles.
• Affordable pricing: Zoom Phone offers a variety of flexible pricing plans tailored to businesses of all sizes, ensuring cost-effectiveness without compromising quality catering to diverse budget needs.

Cons:

• Reporting: Zoom’s analytics are lackluster. The app includes basic call reports but misses high-level insights that competitors offer.
• Confusing: Some teams struggle to get used to Zoom’s wide variety of features, especially in video meetings.
• Limited outbound calling capabilities on lower plans: The basic Zoom Phone plan restricts outbound calling minutes, potentially limiting communication flexibility for businesses with high outbound call volume, necessitating an upgrade to higher plans.
• Tiered customer support: Customer support is tiered based on pricing plans, with higher-tier plans granting access to priority support, which may disadvantage users on lower plans, potentially impacting issue resolution times.
• Limited local presence: Zoom Phone’s local presence may be less extensive in certain regions, potentially affecting call quality and network performance in those areas.

Vonage offers three business communication plans:

• Mobile ($19.99 per user/monthly): Includes unlimited calls and SMS within the US and Canada, team chat, basic auto attendants, and call queuing
• Premium ($29.99 per user/monthly): Adds video conferencing with 100 users, multi-level auto attendant, and CRM integrations like Salesforce
• Pro Global Select ($39.99 user/monthly): Adds call recording, call groups, visual voicemail, and international phone numbers

Learn more: Read our full review of all Vonage Business VoIP pricing and plans

Vonage offers business VoIP services in a multichannel unified communications platform bundled with SMS, team chat, and video collaboration with up to 200 participants. All Vonage plans include an IVR and basic call controls: caller ID, call flipping between devices, call parking, conference calling, and simultaneous ring across all of a user’s devices.

Vonage’s Mobile plan is great for companies that want a simple phone system with just VoIP calling and SMS texting, on a desktop and mobile app. The plan has key call controls but no advanced routing features, providing a simple and user-friendly business phone system.

Pros

• Desk phones: Vonage works with and sells various popular VoIP desk phones
• Unlimited SMS: While some competitors limit the number of monthly SMS, Vonage supports unlimited SMS to the US, Canada, and Mexico
• Simple call controls: Vonage’s interface and call controls made it easy for us to manage and direct live calls. Particularly, call transfer and call parking made it easy to hand off calls between teammates.

Cons

• Customer support: Vonage can be hard to reach when users need support, as they sometimes have no live agents available
• Expensive: Vonage reserves some basic features–like call groups, visual voicemail, and multi-level auto attendants–for higher-tier plans. Many alternative providers offer these same features for half the price.

GoToConnect offers two business  communications plans:

• Standard ($24 per user/monthly): this plan has a 20-user maximum and 4-user video capacity includes one of each phone-system feature–auto attendant, dial plan, ring group, call queue. Basic integrations such as Outlook and Google contact management. Supports unlimited calling in the US and Canada.
• Premium ($29.99 per user/monthly): Unlimited users. Expands unlimited calling to the 50-country area, plus 250-user video capacity and unlimited access to all phone features. Expanded integrations like Salesforce, Zendesk, and more. Adds call recording and real-time analytics.

Learn more: Read our full review of all GoToConnect pricing and plans

GoTo Connect is a multichannel business VoIP service with voice, SMS, team chat, and video meetings with up to 250 participants. All plans include built-in meeting scheduling, and video meetings include chat and screen sharing. While the Basic plan supports unlimited calling in the US, the Standard plan includes unlimited calling to 50 countries. The phone system includes all the most important features: intelligent routing, call queues, ring groups, auto attendants, and real-time analytics.

Aside from the 50-country calling area, GoTo’s Standard plan offers one of the most intuitive and comprehensive dial plan editors that we tried. The plan enables you to link unlimited ring groups, call queues, ring orders, and IVR menus–building a highly customized routing system.

Pros

• International calling: GoTo Connect’s 50-country unlimited calling area is the largest of any VoIP provider on our list. From the international numbers we tried, the call quality was clear and reliable.
• Predictive analytics: GoTo’s analytics go beyond the norm, including advanced insights about queue status, agent activity, and messaging usage. Even for small teams like ours, these real-time analytics helped retain visibility across all users.
• Intricate routing: The dashboard’s drag-and-drop dial plan editor and unlimited queuing enable teams of any size to build a custom automated routing system

Cons

• Limited feature access on Basic plan: The Basic plan limits teams to one usage of each key phone system feature–queues, ring groups, call queues. Our small team felt restricted by this limit when testing this feature internally, since we wanted to have three call queues. We imagine large teams would need to choose the Standard plan, for unlimited usage of these features.
• SMS credits: GoTo limits texting with a credit-based SMS system, providing 40 and 80 credits on the Basic and Standard plans, respectively

OpenPhone offers three phone system plans, ranging from $15 to over $23 monthly per user:

• Standard ($15 monthly): Includes one toll-free or local number per user, unlimited calling and texting in the US and Canada, scheduled and automated texting, team chat, basic IVR, call recording, and voicemail-to-text
• Premium ($23 monthly): Adds group calling, custom ring order, call transfers, advanced IVR, analytics, and CRM integrations
• Enterprise (custom pricing): Adds a dedicated account manager, priority support, and an audit log

Learn more: Read our full review of all OpenPhone pricing and plans.

OpenPhone offers business VoIP service, SMS texting, and team chat–but no video conferencing. While using OpenPhone, we immediately noticed the modern feel of the interface, which made the platform enjoyable to use.

OpenPhone’s structure offers unparalleled phone number flexibility, with US-based toll-free and local numbers that users can share and use simultaneously. We had 5 users making calls and sending messages from the same phone number, simultaneously. One user can manage multiple phone numbers, jumping between them to access each number’s call log and messaging history.

The app includes IVR, call recording, and ring groups. We recommend it for teams that prioritize agent and phone number flexibility, whose users share and monitor multiple business numbers.

Pros

• Promotes versatile agents: A team member can have multiple virtual numbers, jumping between phone lines throughout the day as needed. This enables agents to handle multiple roles or departments
• Rich contact profiles: With team notes, one-click SMS replies, and the option to send an email, OpenPhone’s contact profiles made it easy for us to keep in touch with customers. While using OpenPhone, we found that we didn’t have to rely on our CRM system so much.
• AI usage: OpenPhone is at the forefront of VoIP providers utilizing AI to enhance user productivity. The call summary tool helped our users recall customer details and action items from calls that occurred hours or days ago.

Cons

• Limited collaboration: We enjoyed OpenPhone’s messaging tools, but the platform’s lack of video meetings limited our ability to collaborate in real-time
• User experience can feel hectic: While the shared multichannel inbox enhanced team collaboration, it felt a little hectic at times. Some users on our team felt that they were scrambling from number to number, causing them to miss chat messages and tags from teammates.

1-VoIP offers 3 business phone pricing plans that range from $14.97 to $29.97 monthly per user:

• Metered ($14.97 monthly): Pay-per-use calling at $0.02 per minute, all features included
• Corporate ($19.97 monthly): Phone number and phone not included, but includes all features
• Professional ($29.97 per month): Includes a business phone number, extension, and VoIP phone

1-VoIP is a business VoIP service offering either per-minute pricing or unlimited calling within the US. The cloud-based software is intended to work with physical VoIP phones but also supports softphone functionality on desktop and mobile through third-party softphone apps like Zoiper and MicroSIP. You can port in your pre-existing business numbers, or purchase virtual numbers across the US for $4.95 per number.

While 1-VoIP does not include SMS, video conferencing, or team chat, it offers call controls and customizable routing features: call queues with hold music, call pickup groups, auto attendants, voicemail, call parking, and more. 1-VoIP is a good VoIP provider for in-person businesses and call centers that plan to use physical VoIP phones and phone features, without communication channels or extra bells and whistles.

Pros

• Easy to manage: 1-VoIP’s features are basic, only limited to the call queues, auto attendants, and the essential call controls. This means that users don’t have to manage internal chat, text messages, and other features that can feel overwhelming.
• Works well with desk phones: 1-VoIP’s business phone service is designed to work with desk phones. We found that the queue functionality, call controls, and pickup groups synced seamlessly with our VoIP phones.
• HD call quality: We were impressed with the clear audio on 1-VoIP calls

Cons

• No native dashboard: 1-VoIP provides an administrative dashboard to access call logs and tools like voicemail, auto attendants, and queues. However, 1-VoIP’s live-call interface is built for desk phones. To make and receive calls directly from our desktop and mobile devices, we had to use third-party softphone apps–Zoiper and MicroSIP.
• Poor value: While some teams will appreciate 1-VoIP’s simplicity, our team noticed the lack of other channels like SMS and team chat. We feel these are critical communication channels for businesses, which other providers include in their VoIP systems–often for a cheaper monthly price.

Intermedia Unite is available in two plans:

• Unite Pro – $27.99 per user/per month: Unlimited Calling (Domestic, Canada and Puerto Rico), and includes Auto Attendant, 10 Hunt Groups, 200 Toll-free minutes/mo, Active Directory Integration, Call Recording, Team Chat and Messaging, Phone Numbers and Extensions.
• Unite Enterprise – $32.99 per user/per month: Intermedia AnyMeeting Video Conferencing + screen sharing, 30 web attendees, 200 audio attendees, and file sharing and backup

Learn more: Read our full review of all Intermedia Unite pricing and plans

Intermedia offers a business VoIP service with voice, SMS, team messaging, and video conferencing for up to 200 participants. Accessible on a cell phone or desktop, the system’s plans are pricier than many competitors but include unlimited calling to 33 countries, with the option to mix and match pricing plans for users.

The phone system includes several other useful features: voicemail transcription, auto attendants, and call recording. Team members can send 1:1 messages or start group messaging conversations with file sharing and backup. Video meetings support collaboration with live transcription, unlimited recording, AI-generated insights, and screen annotations for ideation and drawing.

The two things that set Intermedia apart from competitors are its analytics and 33-country unlimited calling area. For teams of any size that want full real-time team visibility and that plan to make lots of international calls, Intermedia Unite is a great option.

Pros

• Unlimited calling: Each Intermedia plan supports HD calling to 33 countries. For as little as $27.99, this is one of the best values we found for international calling.
• Mix-and-match plans: Intermedia’s mix-and-match pricing structure allows teams to mix Enterprise and Pro plans for each user, helping teams only pay for features that users will actually use. You can purchase a Premium plan for supervisors and a Pro plan for agents.
• Free device: Unite includes a desk phone for every user, making an excellent value for in-person phone systems and call centers

Cons

• Expensive plans: While Unite has useful features, the cheapest plan–Unite Pro–still costs roughly twice as much as some competitors’ basic plans. In our view this price is a good value for teams that make international calls, but too expensive for teams that only call within the US.
• Lacks feature customization: Both Unite pricing plans include all the product’s features. This makes it hard for companies to choose a plan that meets their needs without paying for unwanted bells and whistles.

Dialpad offers two business communication plans with transparent pricing, and a third enterprise plan with gated pricing, meaning you have to contact their sales department.

• Standard ($15 per user/mo if billed annually): Includes unlimited VoIP calling in t he US and Canada, SMS, team chat, 10-participant video meetings, multi-level auto attendant, custom routing, call recording, real-time call transcriptions, automated post-call summaries
• Pro ($25 per user/mo if billed annually): Adds international local numbers, CRM integrations like Salesforce, global SMS texting, multiple phone number capabilities, and 25 ring groups.

Learn more: Read our full review of all Dialpad pricing and plans

Dialpad offers unlimited calling within the US and Canada, with some of the lowest international calling rates among all competitors. The desktop and mobile app is easy to use, despite hosting a ton of phone system features: call queues, multi-level IVR, and ring groups.

Real-time analytics are included with all plans, while the Pro plan integrates AI for live call transcriptions. The VoIP provider offers virtual business phone numbers from area codes in 70 countries worldwide.

Dialpad VoIP service and video meetings shine when it comes to analytics, routing features, and overall value. No other alternatives on this list offer real-time analytics, video meetings, call queues, multi-level IVR, and unlimited calling in the US for $15 monthly.

Pros

• Customizable analytics: We were impressed by the customizability of Dialpad analytics. We could filter analytics by time period, user, and channel. We could also view a variety of unique metrics and displays like SMS texts, heatmaps, AI transcriptions and key moments, agent activity status, and queue activity.
• High-value Standard plan: The Standard plan does not include advanced features like queueing, real-time analytics, and voicemail analytics–but it’s affordable at $15 monthly per user. We consider this plan to be one of the strongest values of any VoIP provider.
• Phone number availability: Dialpad offers business phone numbers in over 70 countries, including a wide selection of phone numbers from every area code we wanted within the US

Cons

• Focused on small teams: Dialpad’s 10-person video capacity works well for small teams but is not enough to support medium-sized and enterprise companies
• Complicated license removal: Some users report difficulty removing users and licenses, which can lead to unwanted charges

Ooma offers three business VoIP plans:

• Essentials ($19.95 monthly): Unlimited the mobile app only, domestic calling, one regular and toll-free number with 500 inbound minutes, IVR, call parking, call forwarding, ring groups
• Pro ($24.95 monthly): Adds the desktop app, videoconferencing with 25 participants, enhanced call blocking and call recording
• Pro Plus ($29.95 monthly): Adds call queueing, CRM integrations, hot desking, and advanced call management

Learn more: Read our full review of all Ooma pricing and plans

Ooma’s Plans provide unlimited business VoIP service within the US, Canada, and Mexico–plus metered calling anywhere else. Ooma’s video meetings have limited interactive features but support screen sharing, hand-raising, chat, and virtual backgrounds.

Ooma Office includes a well-rounded suite of call-handling features: IVR, ring groups, custom ring orders, advanced call management, call queueing, and analytics. All plans have over 50 call controls like transfer, voicemail, hold, and multi-ring to receive calls on any device. The Essentials plan only offers a mobile app, but the Pro and Pro Plus plans add a desktop dashboard.

Ooma’s most unique feature is its shared voicemail inbox tool, which helps agents respond to missed calls. Paired with call queues and ring groups, Ooma Office provides a decent but pricey option for custom inbound call routing.

Pros

• User-friendly mobile app: Ooma’s mobile app is feature-rich enough that it can support an entirely mobile phone system. While we enjoyed the desktop app, we primarily used our Ooma phone system through mobile and still effectively routed and handled inbound calls.
• Easy routing setup: Ooma’s routing and forwarding customization options were easy for us to configure. We created ring groups, call queues, and IVR for the whole team in under an hour.
• Shared voicemail inbox: Our ring groups and call queues frequently utilized Ooma’s shared voicemail inbox feature. Assign multiple users and extensions the ability to share and respond to calls within one inbox, enabling multiple users to return missed calls.

Cons

• Headset and desk phone connectivity: Ooma’s cheapest plan is mobile-only, forcing desktop-based agents to pay for the more expensive Ooma Pro plan
• Video meetings lack collaborative features: Ooma meetings only include basic features like team chat and screen sharing. Meetings felt lackluster without collaborative features like whiteboards and waiting rooms.
• Expensive: Ooma’s plans are on the more expensive end of all the VoIP providers we reviewed–and they don’t offer the advanced features to warrant the high cost

8×8 offers two business communication plans with quote-based pricing:

• X2 plan: VoIP with 14-country unlimited calling area, 500-participant video meetings, team chat with file sharing, SMS, analytics, real-time call transcription and AI speech feedback.
• X4 plan: Expands to 48-country unlimited calling area, adds call monitoring and meeting recordings stored for up to 130 days.

Learn more: Read our full review of 8×8 pricing and plans.

8×8’s business VoIP solution includes voice, SMS, team chat, and video conferencing. The providers’s 500-participant video meetings include unique interactive features: polls, emoji reactions, and breakout rooms. Its business phone system includes voicemail transcription, queueing, call monitoring, live speech analytics, and more.

Even more impressive is 8×8’s unlimited calling area. While most alternatives limit calling to the US and Canada, 8×8 offers a 14-country unlimited area on their X2 plan and a whopping 48 countries on their X4 plan.

8×8 has an impressive mobile app, with a user-friendly UI that retains most of the features from its desktop app. The platform also supports 500-participant video meetings and live streaming to YouTube–two features that set it apart from alternatives.

Pros

• Whole-team visibility: With queue and ring group analytics, the Business Summary report, and call monitoring with whisper and barge, 8×8 provided our supervisors with strong real-time visibility across the whole team
• Live streaming: 8×8 is one of the only UCaaS providers on this list that offers live streaming to YouTube–a great tool for companies that give demonstrations and workshops to larger audiences.
• Strong mobile app: 8×8 Work is one of the most comprehensive and user-friendly mobile apps that we tried. The mobile app supports call handling, video meetings, and team messaging–with full access to your contact list and teammates.

Cons

• International calling limitations: While the X2 plan supports international calling to 14 countries, some of those countries don’t include mobile numbers. This prevented us from making many international calls on the X2 plan. Thankfully, the X4 plan supports calling to all numbers–including mobile–in most of the 44 countries.
• Call management setup: We found the multi-level IVR and call queues slightly more confusing to set up on 8×8, compared to other providers.

Grasshopper offers four pricing plans that range from $14 to $80 per account. Each plan has the same phone system features but varies by the number of users, phone numbers, and extensions included.

• True Solo ($14 per account): 1 user, 1 phone number, 1 extension
• Solo Plus ($28 per account): Unlimited users, 1 phone number, 1 extension
• Partner ($46 per account): Unlimited users, 3 phone numbers, 6 extensions
• Small Business ($80 per account): Unlimited users, 5 phone numbers, unlimited extensions

Learn more: Read our full review of Grasshopper pricing and plans.

Grasshopper is a simple small business VoIP provider with voice and SMS–no team chat or video. The platform offers desktop and mobile apps, supporting unlimited calling and texting in the US and Canada.

The software lacks routing features like queueing and IVR, but Grasshopper does offer phone extensions that allow you to create multiple lines per phone number. Users can create a custom voicemail message, access voicemail transcription, set up automated text responses for missed calls, and access the basic call controls: transfer, forward, and hold.

Grasshopper offers just voice and SMS–making it the simplest business VoIP provider on our list. Teams just switching to VoIP for the first time, or those with users who aren’t familiar with cloud-based calling, will appreciate the ease of use that Grasshopper’s desktop and mobile apps provide.

Pros

• Simple functionality: Due to its basic functionality and simple interface, Grasshopper makes a great VoIP platform for users who are new to cloud-based telephony. We were able to set up our voicemails and begin sending calls and texts immediately–without the learning curve that some alternatives demand.
• Whole-account pricing structure: For teams that prefer for multiple users to share phone numbers, Grasshopper’s pricing structure can provide strong value. Teams can spend less than $10 monthly per user on the Solo Plus, Partner, and Small Business plans.
• Unlimited texting: While many alternatives limit the number of texts a user can send per month, Grasshopper supports unlimited texting within the US.

Cons

• Phone number limitations: Grasshopper plans don’t include a phone number per user, as some alternatives do. While Grasshopper does offer individual phone numbers as add-ons, teams that want each user to have their own phone number may end up paying more with Grasshopper.
• Lack of collaboration features: While Grasshopper’s simplicity is a positive for some companies, teams seeking collaboration will not optimize value with Grasshopper. When using the platform, we often had to use Slack for team messaging and wished that Grasshopper had team chat built in.