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Cloud Computing
Forget Phone Support, Texting Is The New Customer Service Go-To
Matt Grech
August 26, 2016

Forget Phone Support, Texting Is The New Customer Service Go-To

An interesting shift in customer service communications seems to be brewing, sparked by news of Centricient, a customer service messaging platform, raising $6.5 million in funding. With a goal in mind, to help companies engage with their customers in what is quickly becoming the largest medium for communication, Centricient isn’t the first but certainly...
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An interesting shift in customer service communications seems to be brewing, sparked by news of Centricient, a customer service...
Business Insights
What’s Going On At ShoreTel?
Matt Grech
August 12, 2016

What’s Going On At ShoreTel?

Things seem to be shaking up over at the ShoreTel offices in the past few weeks. Just last week the...
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