The GetVoIP Blog - Cloud Communication News & Trends

Welcome to the GetVoIP Blog

Cloud communication trends and insights from industry experts

Google Voice for Business: Pricing, Pros & Cons, Key Features

Tyler Webb

May 26, 2022

Google Voice for Business: Pricing, Pros & Cons, Key Features

Traditional phone systems simply come with too much hassle: tangled wires, phone jack installation, low-quality audio, hardware upgrades…the list goes on. It’s easy to see why so many businesses make the switch to VoIP, but it can be more difficult to find a provider that combines ease of use with affordability. Google Voice for Business provides...

Traditional phone systems simply come with too much hassle: tangled wires, phone jack...

RingCentral Strengthens SMS, Archiving, eDiscovery

Customer Experience

Moshe Beauford

May 25, 2022

RingCentral Strengthens SMS, Archiving, eDiscovery

Via a single updated partnership and one ‘fresh’ alliance – cloud communication tool developer; RingCentral...

How to Stop Robocalls and Spam Calls – Actionable Steps by GetVoIP

VoIP & Unified Communications

Tyler Webb

May 25, 2022

How to Stop Robocalls and Spam Calls – Actionable Steps by GetVoIP

Unwanted calls from telemarketers, illegal robocalls, spam calls, and call spoofers using ...

UCaaS vs CCaaS: Differences, Similarities & When to Use

Jake Lizarraga

May 24, 2022

UCaaS vs CCaaS: Differences, Similarities & When to Use

Software as a Service gives businesses access to advanced communication and collaboration features with the added benefits of...

Virtual Phone System: What It Is, How It Works & Best Providers

VoIP & Unified Communications

Katherine Stone

May 20, 2022

Virtual Phone System: What It Is, How It Works & Best Providers

A virtual phone system offers numerous advantages over a traditional phone system,...

GoToConnect vs RingCentral: Pricing, Features, Pros & Cons

Unified Communications

Katherine Stone

May 20, 2022

GoToConnect vs RingCentral: Pricing, Features, Pros & Cons

Whether you’re investing in VoIP software for the first time, or if you’re looking to upgrade your current business phone...

Many Non-Pofits: Ahead of Digital Adoption Curve

CPaaS

Moshe Beauford

May 19, 2022

Many Non-Pofits: Ahead of Digital Adoption Curve

A recent Twilio report highlights how far ahead of the curve charities are in the race to adopt digital engagement...

What is Call Routing? How it Works & Best Practices

VoIP & Unified Communications

Katherine Stone

May 19, 2022

What is Call Routing? How it Works & Best Practices

Call routing is a VoIP feature that connects callers with qualified, available agents that have the training and skillsets needed...

ServiceNow Launches New Remote Management Features

Customer Experience

Moshe Beauford

May 18, 2022

ServiceNow Launches New Remote Management Features

ServiceNow builds a cloud-based platform and suite of solutions that help organizations digitize and unify, so they can, according...

Four Ways to Ensure Remote/Hybrid Employees Thrive

Future of work

Moshe Beauford

May 17, 2022

Four Ways to Ensure Remote/Hybrid Employees Thrive

Over two years since the start of the Coronavirus Pandemic, we have started to have some semblance of normalcy. Though...

Virtual Phone Number: What is it and How Does it Work?

VoIP & Unified Communications

Reuben Yonatan

May 17, 2022

Virtual Phone Number: What is it and How Does it Work?

A virtual phone number, sometimes called direct inward dialing (DID) number, allows you to reach distant customers and add a...

What is VoIP? Voice Over Internet Protocol Explained

VoIP & Unified Communications

Katherine Stone

May 17, 2022

What is VoIP? Voice Over Internet Protocol Explained

You’ve heard VoIP dramatically lowers operating costs, offers mobile calling from any Internet-connected device, and provides...

Zoom Drills Down on Contact Center: Acquires Solvvy

CCaaS

Moshe Beauford

May 16, 2022

Zoom Drills Down on Contact Center: Acquires Solvvy

Video conferencing giant and contact center hopeful, Zoom; recently announced plans to acquire Solvvy in a transaction expected to...

UCaaS

Katherine Stone

May 13, 2022

Best UCaaS Providers & Features of 2022

UCaaS combines multiple communication channels into one interface, preventing miscommunications that negatively impact customer...

What is a Toll Free Number, How Does It Work & How to Get It?

VoIP & Unified Communications

Reuben Yonatan

May 13, 2022

What is a Toll Free Number, How Does It Work & How to Get It?

Toll-free number is phone number that can be dialed from a landline phone with no charge...

CPaaS

Tyler Webb

May 13, 2022

Avaya OneCloud CPaaS: Plans, Pricing, Features

While your business always aims for a high level of customer satisfaction, keeping up with consumer demands like fast support...

Embracing the Cloud: Avaya’s Journey to Profit

Unified Communications

Moshe Beauford

May 12, 2022

Embracing the Cloud: Avaya’s Journey to Profit

Avaya recently released its quarterly results, and there was a lot to unpack. Chief-among those revelations was that Avaya’s...

Contact Center vs Call Center: Breaking Down Key Differences

CCaaS

Katherine Stone

May 12, 2022

Contact Center vs Call Center: Breaking Down Key Differences

Call center and contact center software ensures your agents are able to meet or exceed ever-evolving customer expectations. But...

Best Small Business Phone Systems [May 2022 Update]

VoIP & Unified Communications

Reuben Yonatan

May 11, 2022

Best Small Business Phone Systems [May 2022 Update]

In this mega guide, we break down what you need to know about business phone systems. With numerous phone systems...