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The State of the Contact Center in 2025
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The State of the Contact Center in 2025
Tyler Webb
  •  January 14, 2025

The State of the Contact Center in 2025

In 2024, advancements in generative AI shifted the landscape of contact centers and customer service. Several fresh trends continue to emerge in the contact center world, ones like contact center automation, which some experts speculate could impact various aspects of business, including revenue. Another trend gaining traction is the use of AI-powered ...
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