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Avaya Debuts OneCloud CCaaS on Salesforce AppExchange

Moshe Beauford

June 25, 2021

Avaya Debuts OneCloud CCaaS on Salesforce AppExchange

Avaya recently launched its OneCloud for Service Cloud UCaaS offering on the Salesforce AppExchange, a move the company says it hopes will empower customers to leverage artificial intelligence and voice functionalities. The new Service Cloud integration brings together voice, digital channels, and customer insights into a unified user interface for...

Avaya recently launched its OneCloud for Service Cloud UCaaS offering on the Salesforce AppExchange, a move the company says it...

Cloud Computing

Cloud Phone Systems 2021: 18 Empowering Features + Top Providers

Katherine Stone

June 24, 2021

Cloud Phone Systems 2021: 18 Empowering Features + Top Providers

Many small businesses are making the switch from traditional PSTN telephones to cloud...

EMnify launches eSIM for end-to-end IoT CPaaS development

Moshe Beauford

June 23, 2021

EMnify launches eSIM for end-to-end IoT CPaaS development

Berlin-based IoT cloud communications provider EMnify, recently announced that it has launched an eSIM option for customers....

Webex removed 16 billion minutes of background noise since 2020

Moshe Beauford

June 23, 2021

Webex removed 16 billion minutes of background noise since 2020

Last year, a lot changed. For those who could work from home – well, they started on a new trek,...

Business Insights

Is Cold Calling Still Effective In 2021? The Surprising Answer Statistics Show

Katherine Stone

June 22, 2021

Is Cold Calling Still Effective In 2021? The Surprising Answer Statistics Show

As a small business owner, every cent you put into your marketing budget counts. The...

VoIP & UC

Latency Test for VoIP: How it Impacts Call Quality and Ways to Fix It

Katherine Stone

June 21, 2021

Latency Test for VoIP: How it Impacts Call Quality and Ways to Fix It

When you think of the phrase “call quality,” you might assume it refers to factors...

Meet Europe’s Newest and Largest SME UCaaS Provider

Moshe Beauford

June 21, 2021

Meet Europe’s Newest and Largest SME UCaaS Provider

Following the acquisition of Swedish unified communications tech firms Telepo and Soluno, Brussels-based Destiny Group has taken...

VoIP & UC

What is Call Routing? Benefits and Best Practices

Katherine Stone

June 18, 2021

What is Call Routing? Benefits and Best Practices

Call center software includes essential business phone system features like real-time call metrics, dedicated phone numbers, and...

VoIP & UC

Vonage for Business Review for 2021: Pricing, Plans and Features

Reuben Yonatan

June 17, 2021

Vonage for Business Review for 2021: Pricing, Plans and Features

Team collaboration tools, which are often included in UC packages, reduce the need for...

What’s coming to Microsoft Teams Phone this month?

Moshe Beauford

June 17, 2021

What’s coming to Microsoft Teams Phone this month?

Microsoft plans to roll out several new features this month for its Microsoft Teams phone offering – ones set to...