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What is Call Avoidance? Causes & How to Identify
Call & Contact Center
What is Call Avoidance? Causes & How to Identify
Eljohn Macaranas
  •  February 10, 2025

What is Call Avoidance? Causes & How to Identify

Call avoidance is a pervasive issue in call centers that negatively impacts productivity, profitability, and customer satisfaction. Call avoidance happens  when agents deliberately or accidentally avoid talking to customers. Common causes for call avoidance include agent burnout, micro-management, and irate customers. A failure to address call...
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