The GetVoIP Blog - Cloud Communication News & Trends

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Cloud communication trends and insights from industry experts

Webinar

Tyler Webb

May 27, 2022

WebinarJam Pricing, Plans, Features, Pros & Cons

Webinar software helps companies connect with a wide range of new markets quickly and cost-effectively by virtually harnessing the power of live, in-person events. Webinar platforms like WebinarJam allow brands to host virtual events to debut and demonstrate new products and services, take audience questions and conduct real-time polls, and even provide...

Webinar software helps companies connect with a wide range of new markets quickly and cost-effectively by virtually harnessing the...

Best Vonage Alternatives & Competitors: Detailed Comparison

VoIP & Unified Communications

Reuben Yonatan

May 27, 2022

Best Vonage Alternatives & Competitors: Detailed Comparison

Vonage has been one of the leading VoIP providers for some time now, and while they have...

Call Center

Reuben Yonatan

May 27, 2022

Best Auto Dialer Software of May 2022

An increasing number of businesses are opening up their own contact centers rather than outsourcing. This is primarily due to...

Google Voice for Business: Pricing, Pros & Cons, Key Features

Tyler Webb

May 26, 2022

Google Voice for Business: Pricing, Pros & Cons, Key Features

Traditional phone systems simply come with too much hassle: tangled wires, phone jack...

Report: Customers Want More Self-Service Options

Business Insights & Tips

Moshe Beauford

May 26, 2022

Report: Customers Want More Self-Service Options

According to CX platform developers, NICE, and its 2022 Digital-First Customer Experience Report: 81 percent of consumers say...

RingCentral Strengthens SMS, Archiving, eDiscovery

Customer Experience

Moshe Beauford

May 25, 2022

RingCentral Strengthens SMS, Archiving, eDiscovery

Via a single updated partnership and one ‘fresh’ alliance – cloud communication tool developer; RingCentral...

How to Stop Robocalls and Spam Calls – Actionable Steps by GetVoIP

VoIP & Unified Communications

Tyler Webb

May 25, 2022

How to Stop Robocalls and Spam Calls – Actionable Steps by GetVoIP

Unwanted calls from telemarketers, illegal robocalls, spam calls, and call spoofers using ...

UCaaS vs CCaaS: Differences, Similarities & When to Use

Jake Lizarraga

May 24, 2022

UCaaS vs CCaaS: Differences, Similarities & When to Use

Software as a Service gives businesses access to advanced communication and collaboration features with the added benefits of...

Virtual Phone System: What It Is, How It Works & Best Providers

VoIP & Unified Communications

Katherine Stone

May 20, 2022

Virtual Phone System: What It Is, How It Works & Best Providers

A virtual phone system offers numerous advantages over a traditional phone system,...

GoToConnect vs RingCentral: Pricing, Features, Pros & Cons

Unified Communications

Katherine Stone

May 20, 2022

GoToConnect vs RingCentral: Pricing, Features, Pros & Cons

Whether you’re investing in VoIP software for the first time, or if you’re looking to upgrade your current business phone...

Many Non-Pofits: Ahead of Digital Adoption Curve

CPaaS

Moshe Beauford

May 19, 2022

Many Non-Pofits: Ahead of Digital Adoption Curve

A recent Twilio report highlights how far ahead of the curve charities are in the race to adopt digital engagement...

What is Call Routing? How it Works & Best Practices

VoIP & Unified Communications

Katherine Stone

May 19, 2022

What is Call Routing? How it Works & Best Practices

Call routing is a VoIP feature that connects callers with qualified, available agents that have the training and skillsets needed...

ServiceNow Launches New Remote Management Features

Customer Experience

Moshe Beauford

May 18, 2022

ServiceNow Launches New Remote Management Features

ServiceNow builds a cloud-based platform and suite of solutions that help organizations digitize and unify, so they can, according...

Four Ways to Ensure Remote/Hybrid Employees Thrive

Future of work

Moshe Beauford

May 17, 2022

Four Ways to Ensure Remote/Hybrid Employees Thrive

Over two years since the start of the Coronavirus Pandemic, we have started to have some semblance of normalcy. Though...

Virtual Phone Number: What is it and How Does it Work?

VoIP & Unified Communications

Reuben Yonatan

May 17, 2022

Virtual Phone Number: What is it and How Does it Work?

A virtual phone number, sometimes called direct inward dialing (DID) number, allows you to reach distant customers and add a...

What is VoIP? Voice Over Internet Protocol Explained

VoIP & Unified Communications

Katherine Stone

May 17, 2022

What is VoIP? Voice Over Internet Protocol Explained

You’ve heard VoIP dramatically lowers operating costs, offers mobile calling from any Internet-connected device, and provides...

Zoom Drills Down on Contact Center: Acquires Solvvy

CCaaS

Moshe Beauford

May 16, 2022

Zoom Drills Down on Contact Center: Acquires Solvvy

Video conferencing giant and contact center hopeful, Zoom; recently announced plans to acquire Solvvy in a transaction expected to...

UCaaS

Katherine Stone

May 13, 2022

Best UCaaS Providers & Features of 2022

UCaaS combines multiple communication channels into one interface, preventing miscommunications that negatively impact customer...

What is a Toll Free Number, How Does It Work & How to Get It?

VoIP & Unified Communications

Reuben Yonatan

May 13, 2022

What is a Toll Free Number, How Does It Work & How to Get It?

Toll-free number is phone number that can be dialed from a landline phone with no charge...