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Business Insights
15 Science-Backed Ways to Improve Non-Verbal Communication
Reuben Yonatan
January 15, 2018

15 Science-Backed Ways to Improve Non-Verbal Communication

A 1972 study performed by Albert Mehrabian concluded that 53 percent of the information transmitted during communication was from studying facial expressions, 38 percent was from the tone of voice and only 7 percent was conveyed from the actual spoken word. Although there is much discussion about whether non-verbal communication indeed accounts for 93...
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A 1972 study performed by Albert Mehrabian concluded that 53 percent of the information transmitted during communication was from...
Business Insights
Top 10 Contact Center Trends for 2018
Matt Grech
December 27, 2017

Top 10 Contact Center Trends for 2018

Contact Centers must always be out on the look for ways to improve their productivity, efficiency, and overall customer...
Business Insights
15 Networking Tips for the Introverted
Reuben Yonatan
December 18, 2017

15 Networking Tips for the Introverted

If you’re an introvert, networking is probably your least favorite thing to do (although public speaking might give it a...
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