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Twilio Launches Next-Gen Messaging, Interactive Developement Experinece

CPaaS

Moshe Beauford

October 22, 2021

Twilio Launches Next-Gen Messaging, Interactive Developement Experinece

Twilio Signal, CPaaS giant Twilio's annual consumer and developer-focused conference, recently wrapped up. A virtual event since the onset of the COVID-19 Pandemic, this year we saw a select few customers, partners, developers, and others in attendance for Co-Founder & CEO Jeff Lawson's keynote. I am sure you all heard about Twilio's big...

Twilio Signal, CPaaS giant Twilio’s annual consumer and developer-focused...

One Device Can Do it All, Says Cisco; with Launch of ‘Webex Go’

Unified Communications

Moshe Beauford

October 21, 2021

One Device Can Do it All, Says Cisco; with Launch of ‘Webex Go’

Yesterday Cisco demonstrated world-class innovation, also unveiling a series of fresh...

RingCentral vs Dialpad: Pricing, Features, Pros & Cons

VoIP & Unified Communications

Reuben Yonatan

October 21, 2021

RingCentral vs Dialpad: Pricing, Features, Pros & Cons

RingCentral and Dialpad are two of the best options to decouple from PBX hardware. They both offer VoIP-based business phone...

UCaaS

Moshe Beauford

October 20, 2021

Is it a Matter of Time Before RingCentral Dominates UCaaS?

Last week, RingCentral announced RingCentral Rise, a new offering it calls a strategic and secure communications platform built for ...

Best Practices for Providing Social Media Customer Service

Business Insights & Tips

Katherine Stone

October 19, 2021

Best Practices for Providing Social Media Customer Service

Social media is no longer just a tool to like a friend’s vacation photos, post major life updates, or have...

CCaaS

Moshe Beauford

October 19, 2021

Secure Payment Processing: A CCaaS Solution’s Best Friend?

Contact centers like those at airlines, travel agencies, healthcare providers, and others ...

Top 10 Nextiva Alternatives and Competitors in 2021

VoIP & Unified Communications

Reuben Yonatan

October 18, 2021

Top 10 Nextiva Alternatives and Competitors in 2021

Whether you’re a current Nextiva subscriber or an organization looking for a new unified communications solution, navigating the...

50 Employee Engagement Statistics You Need for 2022

Workplace/Culture

Mile Zivkovic

October 15, 2021

50 Employee Engagement Statistics You Need for 2022

A company’s success hinges on several factors, including corporate culture, employee experience, and the ability to adapt and...

Slack Finds Disconnect Between Execs & Employees on Returning to Office

Future of work

Moshe Beauford

October 14, 2021

Slack Finds Disconnect Between Execs & Employees on Returning to Office

New research of 10,000+ global workers in the U.S., Australia, France, Germany, Japan,...

Google Cloud Next 2021 Brings New Innovations to Google Meet and More

Team Collaboration

Moshe Beauford

October 13, 2021

Google Cloud Next 2021 Brings New Innovations to Google Meet and More

Google Cloud Next kicked off yesterday, and it is a three-day event sure to be full of...

Top 10 Small Business Phone Services for 2022 Starting at $12/mo

VoIP & Unified Communications

Reuben Yonatan

October 11, 2021

Top 10 Small Business Phone Services for 2022 Starting at $12/mo

Small businesses are embracing future-forward business VoIP telephony solutions to...

A ‘Practical AI’ Chat with Five9’s SVP, Callan Schebella

Call Center

Moshe Beauford

October 11, 2021

A ‘Practical AI’ Chat with Five9’s SVP, Callan Schebella

Five9, Inc. has gone through a lot of ups and one major down over the past few weeks. It...

The Omnichannel Contact Center: Ultimate Guide for 2021

Call Center

Katherine Stone

October 8, 2021

The Omnichannel Contact Center: Ultimate Guide for 2021

If you could satisfy the customer service needs of 90% of your customer base, you’d do it in a heartbeat....

Dialpad to Gain New CX Powers to Future-Proof the Contact Center

Customer Experience

Moshe Beauford

October 08, 2021

Dialpad to Gain New CX Powers to Future-Proof the Contact Center

This briefing started with Dialpad’s SVP of Corporate and Business Development, Joe ...

Top 10 Vonage Alternatives & Competitors in 2021

VoIP & Unified Communications

Reuben Yonatan

October 7, 2021

Top 10 Vonage Alternatives & Competitors in 2021

Vonage has been one of the leading VoIP providers for some time now, and while they have a strong offering,...

GoToConnect vs RingCentral: Pricing, Features, Pros & Cons

Unified Communications

Katherine Stone

October 07, 2021

GoToConnect vs RingCentral: Pricing, Features, Pros & Cons

Whether you’re investing in VoIP software for the first time, or if you’re looking to upgrade your current business phone...

Session Border Controllers FTW: Securing Enterprise Comms with Ribbon Communications

Unified Communications

Moshe Beauford

October 06, 2021

Session Border Controllers FTW: Securing Enterprise Comms with Ribbon Communications

With 1,000 plus customers from the U.S. Department of Defense, to the University of Texas ...

Talking Poly’s Next-Level AI Camera Magic

Video/Web Conferencing

Moshe Beauford

October 06, 2021

Talking Poly’s Next-Level AI Camera Magic

Zoomtopia 2021 brought us a lot of industry news, much from Zoom, but a sizable amount from its partners, too....

Zoom Phone Pricing Plans, Features, Benefits in 2021

VoIP & Unified Communications

Reuben Yonatan

October 6, 2021

Zoom Phone Pricing Plans, Features, Benefits in 2021

Zoom has become a household name as an HD video conferencing platform, but not many know about its business VoIP...