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How to Deal With Difficult Customers: Actionable Tips for Call Center Agents & Managers
Katherine Stone
May 03, 2021

How to Deal With Difficult Customers: Actionable Tips for Call Center Agents & Managers

Call center software improves the overall customer experience and makes agent workloads more manageable. But one problem even the best contact center solution can’t make disappear? Upset customers that seem impossible to please, are rude to even the most patient representatives, and whose attitudes are among the main reasons for the 30-45% call...
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Call center software improves the overall customer experience and makes agent workloads...
VoIP & UC
What is a VoIP Phone Number?
Katherine Stone
April 7, 2021

What is a VoIP Phone Number?

Recent studies on Unified Communications show that over 60% of companies with traditional business phones will make the switch to ...
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