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Call Center Analytics: How to Effectively Analyze Call Data
Call Center
Call Center Analytics: How to Effectively Analyze Call Data

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Rebecca Drew
  •  September 28, 2022

Call Center Analytics: How to Effectively Analyze Call Data

Call center analytics are crucial to monitoring and improving both call center management and the customer experience. Although Call Center as a Service (CCaaS) platforms provide basic insights, they lack the level of sophistication needed to help businesses identify trends in call center operations, agent performance, and customer engagement levels. ...
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