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Video Calling: 7 Best Free Apps for your Team in 2021

Brynne Ramella

November 25, 2020

Video Calling: 7 Best Free Apps for your Team in 2021

COVID-19 has upended life in many ways. One of those is the fact many communications, business or personal, have been forced to become virtual for the time being. Video chat apps have been a lifesaver in that regard, as they allow for real-time connections between friends, coworkers, and family, even despite the unprecedented circumstances. But if you...

COVID-19 has upended life in many ways. One of those is the fact many communications, business or personal, have been...

VoIP & UC

Intermedia Unite Pricing, Plans, Features [2021 Review]

Katherine Stone

November 23, 2020

Intermedia Unite Pricing, Plans, Features [2021 Review]

The recent exponential rise in remote work offers greater employee flexibility, improved productivity, and drastically reduced...

Business Insights

CCaaS Magic Quadrant 2020: Our Review of Gartner’s Report

Brynne Ramella

November 24, 2020

CCaaS Magic Quadrant 2020: Our Review of Gartner’s Report

With the Magic Quadrant, a service mark of Gartner, your business can see exactly how your current contact center as...

Cloud Computing

Dropbox vs. Box: Here’s The Winner for 2021

Brynne Ramella

November 20, 2020

Dropbox vs. Box: Here’s The Winner for 2021

With the coronavirus pandemic pushing the workforce to become increasingly remote, businesses need to find creative options to...

Reuben Yonatan

November 19, 2020

What is an Auto Dialer & How They Work?

Auto dialers are a type of predictive dialer software. They come in various forms and perform different functions –...

VoIP & UC

What is a Virtual Phone System? (+Top Picks for 2021)

Katherine Stone

November 19, 2020

What is a Virtual Phone System? (+Top Picks for 2021)

Recent Salesforce research shows that although over 90% of consumers rely on telephone calls with live agents for customer...

VoIP & UC

Business Phone Bills: Navigating Hidden Fees & Reasons to Consider VoIP

Brynne Ramella

November 19, 2020

Business Phone Bills: Navigating Hidden Fees & Reasons to Consider VoIP

Businesses are always looking to save money where they can. A great place to start is by...

VoIP & UC

Call Recording Laws: Staying Secure, Compliant and Legal

Katherine Stone

November 18, 2020

Call Recording Laws: Staying Secure, Compliant and Legal

Call recording laws under the Federal Electronic Protection Act outline the regulations surrounding informing and obtaining...

VoIP & UC

Brynne Ramella

November 17, 2020

Top 10 Five9 Alternatives for 2021

Running a contact center requires that you invest in the best technology to give your agents the tools they need...

Katherine Stone

November 17, 2020

The Top 50+ Slack Integrations for 2021

Recent studies on team collaboration tools show that over 80% of companies use collaboration software in both the remote and...