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What is Multi-Level IVR? Popular Features, Top Providers

Brynne Ramella

October 21, 2020

What is Multi-Level IVR? Popular Features, Top Providers

Multi-level interactive voice response (IVR) takes your inbound calling system to the next level. It's an automated system that will make routing calls easier for your customers and your employees. In this article, we're going to share everything you need to know about these systems and cover the following sections: What is Multi-Level IVR? What are ...

Multi-level interactive voice response (IVR) takes your inbound calling system to the next level. It’s an automated system...

Talkdesk Callbar: Most Useful Features for Call Center Agents

Katherine Stone

October 21, 2020

Talkdesk Callbar: Most Useful Features for Call Center Agents

Talkdesk Callbar is a softphone application that allows users to make and receive calls from desktop computers or mobile devices...

Cloud Computing

100+ Business Communication Solutions for Any Budget

Katherine Stone

October 19, 2020

100+ Business Communication Solutions for Any Budget

The rise of the remote workforce, especially due to the COVID-19 crisis at the start of 2020, has created a booming...

What is Conversational AI: Everything You Need to Know

Brynne Ramella

October 19, 2020

What is Conversational AI: Everything You Need to Know

Consumers’ online interactions with brands often start with conversational artificial intelligence (AI), which is the...

VoIP & UC

Top 9 Vanity Phone Number Providers for 2021

Katherine Stone

October 14, 2020

Top 9 Vanity Phone Number Providers for 2021

If we asked you to name three telephone numbers for businesses, we’re willing to bet that a few numbers from...

VoIP & UC

OnSIP vs Nextiva: Comprehensive Comparison

Brynne Ramella

October 13, 2020

OnSIP vs Nextiva: Comprehensive Comparison

To keep up with the rapidly-changing modern office, it’s vital to be in constant communication with colleagues, clients and...

T.38 Fax Over IP: What it is & How it Works

Brynne Ramella

October 12, 2020

T.38 Fax Over IP: What it is & How it Works

Thanks to T.38, faxing is still a viable way to transmit various documents and forms. With an old school fax...

Call Center Metrics: Important KPIs to Track & Optimize

Brynne Ramella

October 09, 2020

Call Center Metrics: Important KPIs to Track & Optimize

Stellar customer support should be a priority of every organization, and relying on call center metrics can help you get...

VoIP & UC

Five9 Dialer Review: Features, Pricing, and User Experience

Katherine Stone

October 08, 2020

Five9 Dialer Review: Features, Pricing, and User Experience

Five9’s Predictive Dialer increases talk time by an average of 300% when compared with manual dialing — so it’s no...

VoIP & UC

Corey McCraw

October 08, 2020

Top 10 Business Phone Services for 2021

Future-forward business VoIP tools are being embraced by organizations for their internal and external business text messaging and...