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VoIP & UC
What is an Auto Attendant & How Does it Work?
Corey McCraw
August 11, 2020

What is an Auto Attendant & How Does it Work?

We’ve all heard it before: “For English, press 1. Para español, oprima 2,” or “Press 1 for sales.” These are both examples of auto attendant, which are also sometimes referred to as digital receptionists or virtual attendants.  Auto attendants are valuable for companies because they serve as a type of call management that ensures that callers ...
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We’ve all heard it before: “For English, press 1. Para español, oprima 2,” or “Press 1 for sales.” These are...
VoIP & UC
What is a Communication API?
Corey McCraw
August 05, 2020

What is a Communication API?

How are your customers reaching you? Gone are the days when customers solely reached out to brands via voice channels...
VoIP & UC
What is a Service Level Agreement (SLA)?
Katherine Stone
July 29, 2020

What is a Service Level Agreement (SLA)?

Whether evaluating a Communications Platform as a Service or Software as a Service Provider, companies have a strong understanding ...
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