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VoIP & UC

Brynne Ramella

January 20, 2021

Top 8 Office Phone Systems in 2021

In this mega guide, we breakdown what you need to know about the best VoIP phone solution. With numerous phone systems on the market, it can be tough to choose the right one. Before we dive right in, it is best to review your small business communication goals. You want to ensure the business VoIP provider you decide to use has what you need to meet them ...

In this mega guide, we breakdown what you need to know about the best VoIP phone solution. With numerous phone...

VoIP & UC

Brynne Ramella

January 18, 2021

What is Call Whisper?

Do you ever wish you had just one extra minute to prepare for your calls? Implementing call whisper can do...

Top 20 Call Center Metrics to Measure Performance

Brynne Ramella

January 13, 2021

Top 20 Call Center Metrics to Measure Performance

Stellar customer support should be a priority of every organization, and relying on call center metrics can help you get...

VoIP & UC

90 VoIP Features, Benefits, Availability For Business Telephony

Reuben Yonatan

January 12, 2021

90 VoIP Features, Benefits, Availability For Business Telephony

Analog phone systems are fading away quickly in favor of business VoIP phone systems. Based on recent research, 61% of...

Talkdesk Callbar Review 2021: Features Breakdown

Katherine Stone

January 12, 2021

Talkdesk Callbar Review 2021: Features Breakdown

Talkdesk Callbar is a softphone application that allows users to make and receive calls from desktop computers or mobile devices...

VoIP & UC

Hosted PBX vs SIP Trunking: Pros, Cons, Features

Katherine Stone

January 12, 2021

Hosted PBX vs SIP Trunking: Pros, Cons, Features

Business VoIP is the new normal in both remote work and in-office communication. Roughly 46 million VoIP phone lines exist...

Cloud Computing

Top 13 Cloud Phone System Features + Who’s Got Them

Reuben Yonatan

January 6, 2021

Top 13 Cloud Phone System Features + Who’s Got Them

Business telephony and VoIP, in general, have been rapidly transformed by the rise of cloud phone systems — this is...

Top 10 Small Business Video Conferencing Tools in 2021

Katherine Stone

January 05, 2021

What is a CLEC?

A Competitive Local Exchange Carrier, known as a CLEC, is a mini telephone company. IT establishes a local network connection...

VoIP & UC

Brynne Ramella

January 05, 2021

What is a SIP URI?

SIP URIs are “Session Initiation Protocol Uniform Resource Identifiers.” This is a communications protocol. SIP URIs contain...