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Call Center Metrics & KPIs to Measure Agent Performance
Call Center
Call Center Metrics & KPIs to Measure Agent Performance

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Tyler Webb
  •  March 22, 2023

Call Center Metrics & KPIs to Measure Agent Performance

Metrics and KPIs track many aspects of your call center: agent performance, inbound activity, customer satisfaction, staffing needs, and more. There are hundreds of potential call center metrics, but which ones are the most important? This article will outline the 21 most important call center metrics and KPIs, including why they matter and how you...
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