The GetVoIP Blog - Cloud Communication News & Trends

Welcome to the GetVoIP Blog

Cloud communication trends and insights from industry experts

Fixed & Non-Fixed VoIP Numbers: What’s the Difference

VoIP & Unified Communications

David Stegon

August 15, 2022

Fixed & Non-Fixed VoIP Numbers: What’s the Difference

The difference between fixed and non-fixed VoIP numbers isn't particularly complex, though it may not be readily apparent to someone who doesn't fully understand VoIP. In short, fixed VoIP phone numbers are associated with an account holder's physical address while non-fixed VoIP numbers aren't fixed to any specific address. While that sentence...

The difference between fixed and non-fixed VoIP numbers isn’t particularly complex, ...

The Best Google Voice Alternatives [August 2022 Update]

VoIP & Unified Communications

Tyler Webb

August 12, 2022

The Best Google Voice Alternatives [August 2022 Update]

Google Voice provides cloud-based VoIP calling with useful basic features and seamless integration with pre-existing Google...

Rebecca Drew

August 12, 2022

What is Cloud UC?

Cloud UC (Unified Communications) refers to the leveraging of the Internet for the storage and transmission of voice, data, and...

Best SMS APIs to Connect with Your Customers

CPaaS

Tyler Webb

August 11, 2022

Best SMS APIs to Connect with Your Customers

All-in-one business communication software offers the convenience of providing instant, simultaneous access to new channels and...

Five9 Reveals Award Winners at Las Vegas CX Summit

Events & Conferences

Moshe Beauford

August 10, 2022

Five9 Reveals Award Winners at Las Vegas CX Summit

For the second-consecutive year, cloud contact center provider Five9 revealed the winners of its customer experience (CX) awards....

Best Microsoft Teams Alternatives for Video Calling

Video/Web Conferencing

Tyler Webb

August 10, 2022

Best Microsoft Teams Alternatives for Video Calling

Between working on department-wide projects, monitoring upcoming tasks, scheduling video meetings, joining new messaging channels,...

What is a Toll-Free Number and How to Get One?

VoIP & Unified Communications

Reuben Yonatan

August 10, 2022

What is a Toll-Free Number and How to Get One?

A toll-free number is a phone number that can be dialed from a landline phone with no charge to the...

VoIP vs Landline: What’s The Difference And Which Is Better?

Tyler Webb

August 09, 2022

VoIP vs Landline: What’s The Difference And Which Is Better?

When you’re ready to upgrade your business phone system, your first task is to choose between a VoIP vs landline...

Metaverse for Consumers: Probable Flop, but Enterprises?

Future of work

Moshe Beauford

August 09, 2022

Metaverse for Consumers: Probable Flop, but Enterprises?

It all seemed quite clear to me: that; ever since Meta, formerly Facebook, announced it would pour ten billion dollars...

Best Small Business Phone Services of August 2022

VoIP & Unified Communications

Reuben Yonatan

August 08, 2022

Best Small Business Phone Services of August 2022

Want to go straight to the answer? According to our research, the best business phone services are Nextiva and Zoom...

Five9 vs RingCentral: Comparing Features, Pricing, Pros & Cons

Jake Lizarraga

August 04, 2022

Five9 vs RingCentral: Comparing Features, Pricing, Pros & Cons

Five9 and RingCentral are two of the most well-known omnichannel contact center platforms ...

Verizon BlueJeans Studio: Open in Early Access

Video/Web Conferencing

Moshe Beauford

August 04, 2022

Verizon BlueJeans Studio: Open in Early Access

Numerous UC providers have found creative ways to release high-quality video production tools that extend relative ease of use....

UCaaS

Moshe Beauford

August 03, 2022

UCaaS in Healthcare, a Conversation with FluentStream

Innumerable businesses were hit hard by the Coronavirus Pandemic in late 2022. According to data aggregated by forecasters at...

What is Conversational Commerce? Complete Guide & Examples

Chatbots

Sam Ruel

August 03, 2022

What is Conversational Commerce? Complete Guide & Examples

Conversational commerce is a new way for businesses to interact with their customers through messaging and chat apps like...

Contact Center vs Call Center: Breaking Down Key Differences

CCaaS

Katherine Stone

August 02, 2022

Contact Center vs Call Center: Breaking Down Key Differences

Call center and contact center software ensures your agents are able to meet or exceed ever-evolving customer expectations. But...

Best Zoom Alternatives & Competitors of August 2022

Video/Web Conferencing

Katherine Stone

August 01, 2022

Best Zoom Alternatives & Competitors of August 2022

Zoom is a web conferencing platform offering HD video and audio calling, cross-platform messaging, end-to-end encryption, mobile...

Dialpad’s Head AI Engineer on Predictive Customer Satisfaction

Customer Experience

Moshe Beauford

August 01, 2022

Dialpad’s Head AI Engineer on Predictive Customer Satisfaction

Dialpad recently launched the industry’s first predictive customer satisfaction...

First Call Resolution 101: All You Need to Know About FCR

Call Center

Katherine Stone

August 01, 2022

First Call Resolution 101: All You Need to Know About FCR

First call resolution is a call center metric that measures an ability to resolve a customer’s problem within the first...

Best Auto Dialer Software of August 2022

Call Center

Reuben Yonatan

August 01, 2022

Best Auto Dialer Software of August 2022

An increasing number of businesses are opening up their own contact centers rather than outsourcing. This is primarily due to...