#1 VoIP Blog, VoIP News, Cloud Communication Trends

Cloud Computing

Vonage Expands Their Omnichannel Contact Center Footprint

Matt Grech

June 20, 2018

Vonage Expands Their Omnichannel Contact Center Footprint

Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the leading UC provider opened up their existing omnichannel contact center platform, Vonage CX Cloud, to all existing Vonage Business Cloud customers. This is great news for SMBs specifically, those both already utilizing Vonage or...

Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the...

Cloud Computing

Top 20 Slack Integrations to Improve Customer Service in 2018

Matt Grech

June 13, 2018

Top 20 Slack Integrations to Improve Customer Service in 2018

Running and maintain an efficient and productive contact center is no easy task. Rising up to the demands of customers...

VoIP & UC

Dialpad Free: Is It Worth Jumping The Effort?

Matt Grech

June 08, 2018

Dialpad Free: Is It Worth Jumping The Effort?

Adopting a hosted VoIP solution is one of the easiest ways to help cut costs, while maintain a professional image....

Cloud Computing

Live Chat vs Phone Support: Which is Better For Your Business?

Matt Grech

June 07, 2018

Live Chat vs Phone Support: Which is Better For Your Business?

If your business is servicing clients, customers or prospects, then it’s imperative to provide the best quality service possible. ...

VoIP & UC

The Best Conference Room Phone Systems & Hardware in 2018

Matt Grech

June 05, 2018

The Best Conference Room Phone Systems & Hardware in 2018

The best collaboration of course comes when a team is gathered together in the same room, leading to faster decision...

Business Insights

The 8 Commandments of Giving Constructive Criticism

Nick Campanella

June 04, 2018

The 8 Commandments of Giving Constructive Criticism

It’s very easy to give constructive criticism, but it’s not always easy to receive it. It takes a lot of...

The Biggest Cash Cows of the Largest Companies

Reuben Yonatan

May 29, 2018

The Biggest Cash Cows of the Largest Companies

The list of the most valuable companies by market capitalization is a dynamic and constantly reorganizing list as some companies...

VoIP & UC

What is VoLTE and How is it Poised to Impact VoIP

Reuben Yonatan

May 22, 2018

What is VoLTE and How is it Poised to Impact VoIP

In both our personal and our professional lives, the very definition of the term “communication” has proven to be...

Business Insights

17 Incredible Employee Perks of Successful Companies [Infographic]

Nick Campanella

May 21, 2018

17 Incredible Employee Perks of Successful Companies [Infographic]

Offering incredible employee perks is a major business trend in 2018 for good reason....

Cloud Computing

Five9 Introduces Practical AI Into the Contact Center

Matt Grech

May 15, 2018

Five9 Introduces Practical AI Into the Contact Center

In their first announcement since Rowan Trollope took over as CEO, cloud contact center giant Five9 introduces new forms of...