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Many Non-Pofits: Ahead of Digital Adoption Curve

CPaaS

Moshe Beauford

May 19, 2022

Many Non-Pofits: Ahead of Digital Adoption Curve

A Recent Twilio report highlights how far ahead of the curve charities are in the race to adopt digital engagement tools. According to the report, 65% of charitable engagement with stakeholders is digital. Compare this to a mere 55% of digital interactions (that occur) between businesses in the private sector. An additional 89% of non-profits report...

A Recent Twilio report highlights how far ahead of the curve charities are in the race to adopt digital engagement...

What is Call Routing? How it Works & Best Practices

VoIP & Unified Communications

Katherine Stone

May 19, 2022

What is Call Routing? How it Works & Best Practices

Call routing is a VoIP feature that connects callers with qualified, available agents that have the training and skillsets needed...

ServiceNow Launches New Remote Management Features

Customer Experience

Moshe Beauford

May 18, 2022

ServiceNow Launches New Remote Management Features

ServiceNow builds a cloud-based platform and suite of solutions that help organizations digitize and unify, so they can, according...

Four Ways to Ensure Remote/Hybrid Employees Thrive

Future of work

Moshe Beauford

May 17, 2022

Four Ways to Ensure Remote/Hybrid Employees Thrive

Over two years since the start of the Coronavirus Pandemic, we have started to have some semblance of normalcy. Though...

Virtual Phone Number: What is it and How Does it Work?

VoIP & Unified Communications

Reuben Yonatan

May 17, 2022

Virtual Phone Number: What is it and How Does it Work?

A virtual phone number, sometimes called direct inward dialing (DID) number, allows you to reach distant customers and add a...

What is VoIP? Voice Over Internet Protocol Explained

VoIP & Unified Communications

Katherine Stone

May 17, 2022

What is VoIP? Voice Over Internet Protocol Explained

You’ve heard VoIP dramatically lowers operating costs, offers mobile calling from any Internet-connected device, and provides...

Zoom Drills Down on Contact Center: Acquires Solvvy

CCaaS

Moshe Beauford

May 16, 2022

Zoom Drills Down on Contact Center: Acquires Solvvy

Video conferencing giant and contact center hopeful, Zoom; recently announced plans to acquire Solvvy in a transaction expected to...

UCaaS

Katherine Stone

May 13, 2022

Best UCaaS Providers & Features of 2022

UCaaS combines multiple communication channels into one interface, preventing miscommunications that negatively impact customer...

What is a Toll Free Number, How Does It Work & How to Get It?

VoIP & Unified Communications

Reuben Yonatan

May 13, 2022

What is a Toll Free Number, How Does It Work & How to Get It?

Toll-free number is phone number that can be dialed from a landline phone with no charge...

CPaaS

Tyler Webb

May 13, 2022

Avaya OneCloud CPaaS: Plans, Pricing, Features

While your business always aims for a high level of customer satisfaction, keeping up with consumer demands like fast support...

Embracing the Cloud: Avaya’s Journey to Profit

Unified Communications

Moshe Beauford

May 12, 2022

Embracing the Cloud: Avaya’s Journey to Profit

Avaya recently released its quarterly results, and there was a lot to unpack. Chief-among those revelations was that Avaya’s...

Contact Center vs Call Center: Breaking Down Key Differences

CCaaS

Katherine Stone

May 12, 2022

Contact Center vs Call Center: Breaking Down Key Differences

Call center and contact center software ensures your agents are able to meet or exceed ever-evolving customer expectations. But...

Best Small Business Phone Systems [May 2022 Update]

VoIP & Unified Communications

Reuben Yonatan

May 11, 2022

Best Small Business Phone Systems [May 2022 Update]

In this mega guide, we break down what you need to know about business phone systems. With numerous phone systems...

Dialpad vs Grasshopper: Comparing Features, Call Quality & Pricing

VoIP & Unified Communications

Jake Lizarraga

May 11, 2022

Dialpad vs Grasshopper: Comparing Features, Call Quality & Pricing

The size of your team, your current budget, required vs optional communication features,...

Nextiva Pricing, Plans, Features in 2022

Katherine Stone

May 11, 2022

Nextiva Pricing, Plans, Features in 2022

Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service...

Customer Experience

Mile Zivkovic

May 10, 2022

Customer Experience Strategy: How to Build and Optimize It

In a thriving and competitive market, now more than ever, businesses need to support their customers and tailor the experience...

Cisco’s New Meeting Room Device Focuses on Inclusion

Video/Web Conferencing

Moshe Beauford

May 10, 2022

Cisco’s New Meeting Room Device Focuses on Inclusion

In a blog post, Cisco recently announced the launch of a new piece of hardware built for where most now...

Communication Channels: Types & How to Choose One for Business

Sam Ruel

May 09, 2022

Communication Channels: Types & How to Choose One for Business

When running a company, whether it be in the office or remote, communication is one of...

Call Screening 101: How It Works, Benefits & Best Practices

VoIP & Unified Communications

Katherine Stone

May 9, 2022

Call Screening 101: How It Works, Benefits & Best Practices

Call screening is one of the most important enterprise-level and small business VoIP...