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Top 10 Small Business Phone Services 2021 [Compared]

VoIP & Unified Communications

Reuben Yonatan

September 24, 2021

Top 10 Small Business Phone Services 2021 [Compared]

Small businesses are embracing future-forward business VoIP telephony solutions to optimize both internal and external communication. The right small business phone services provide high-quality, reliable voice and messaging communication channels to improve overall customer experience and assist team members in the process. Unlike standard PSTN...

Small businesses are embracing future-forward business VoIP telephony solutions to optimize both internal and external...

Top 8 Office Phone Systems for Small Business in 2021

VoIP & Unified Communications

Reuben Yonatan

September 24, 2021

Top 8 Office Phone Systems for Small Business in 2021

In this mega guide, we break down what you need to know about the best VoIP phone solution. With numerous...

11 Best Zoom Alternatives & Competitors in 2021

Video/Web Conferencing

Katherine Stone

September 23, 2021

11 Best Zoom Alternatives & Competitors in 2021

Zoom provides its users with HD video and audio calling, cross-platform messaging, end-to-end encryption, mobile apps, and many...

VoIP & Unified Communications

Katherine Stone

September 23, 2021

10 Best VoIP Software for 2021

Today’s VoIP software provides an all-in-one interface for multiple communication channels including video conferencing,...

Dreamforce 2021 Puts Slack Versatility, Ambitions for Government Contract Preeminence Center Stage

Team Collaboration

Moshe Beauford

September 22, 2021

Dreamforce 2021 Puts Slack Versatility, Ambitions for Government Contract Preeminence Center Stage

A few short months ago, Salesforce finalized the acquisition of team collaboration...

RingCentral: “On-Premises Comms, Not Cutting it Anymore”

Unified Communications

Moshe Beauford

September 22, 2021

RingCentral: “On-Premises Comms, Not Cutting it Anymore”

Analysts at Simply Wall St., an investment app developer, say that the “five-year...

Top 9 RingCentral Alternatives & Competitors for 2021

VoIP & Unified Communications

Reuben Yonatan

September 21, 2021

Top 9 RingCentral Alternatives & Competitors for 2021

RingCentral is considered one of the best options out there when it comes to VoIP services for your business. Users...

Call Center

Reuben Yonatan

September 20, 2021

29 Best Call Center Metrics to Measure Performance

Stellar customer support should be a priority of every organization, and relying on call center metrics can help you get...

What is a Virtual Phone Number & How to Get One

VoIP & Unified Communications

Reuben Yonatan

September 20, 2021

What is a Virtual Phone Number & How to Get One

Small businesses expanding their business into new local and global markets are doing so through virtual numbers. These provide...

Cloud Phone Systems 2021: Top Providers + 18 Empowering Features

Cloud Computing & Web Services

Katherine Stone

September 20, 2021

Cloud Phone Systems 2021: Top Providers + 18 Empowering Features

Many small businesses are making the switch from traditional PSTN telephones to cloud...

6 Ways to Get a Virtual Business Phone Number

VoIP & Unified Communications

Katherine Stone

September 17, 2021

6 Ways to Get a Virtual Business Phone Number

Business phone numbers give your company credibility, increase brand recognition, and allow you and your team members to...

Which US Cities Have the Most Young Business Leaders [2021 Ranked]

Business Insights & Tips

Mile Zivkovic

September 15, 2021

Which US Cities Have the Most Young Business Leaders [2021 Ranked]

Despite the pandemic, the business community has stepped up to many challenges and...

IVAs for the Win? Customer Engagement Software Developer Verint Says “Yeah”

IVR

Moshe Beauford

September 15, 2021

IVAs for the Win? Customer Engagement Software Developer Verint Says “Yeah”

Customer engagement is something those in the contact center and unified communications...

UCaaS

Moshe Beauford

September 15, 2021

$200 Million Later: Nextiva is the Latest UCaaS Unicorn

Having entered the CCaaS sector back in July 2020 – Nextiva is not-so-oddly, UC’s next unicorn. Having strapped up...

How to Fix Packet Loss: Common Causes and Simple Solutions

VoIP & Unified Communications

Katherine Stone

September 15, 2021

How to Fix Packet Loss: Common Causes and Simple Solutions

Voice Over Internet Protocol (VoIP) is celebrated for its crystal-clear HD audio via successful data packet transmission from the...

Zoomtopia 2021: Zoom Previews Future of Work, Oculus Support to Come

Video/Web Conferencing

Moshe Beauford

September 13, 2021

Zoomtopia 2021: Zoom Previews Future of Work, Oculus Support to Come

Zoomtopia 2021 kicked off today, and it is already one for the books – as Zoom...

What is Call Queuing and Why It Is Important

Call Center

Reuben Yonatan

September 13, 2021

What is Call Queuing and Why It Is Important

Poorly-optimized call queues mean extended hold times, decreased agent productivity, and a negative customer experience. The good ...

The Best Ooma Alternatives and Competitors for Your Business in 2021

VoIP & Unified Communications

Reuben Yonatan

September 10, 2021

The Best Ooma Alternatives and Competitors for Your Business in 2021

Whether it’s the pricing, customer service, or Ooma apps that you have a problem with...

Customer Experience

Katherine Stone

September 09, 2021

What is Customer Experience and Why Does It Matter To Your Business?

Small business owners know one of the most effective ways to differentiate themselves...