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What is Workforce Engagement Management (WEM)?
Katherine Stone
  •  February 20, 2024

What is Workforce Engagement Management (WEM)?

Workforce Engagement Management (WEM) is a component of Workforce Optimization (WFO) focused on improving the employee experience, increasing agent retention, and strengthening overall contact center performance. Today’s WEM solutions prioritize employee satisfaction over productivity alone, encouraging businesses to invest in current agents, promote...
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