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Business Insights
The Complete Guide to TCPA Compliance for SMS Marketing
Brynne Ramella
February 25, 2021

The Complete Guide to TCPA Compliance for SMS Marketing

Your customers are constantly inundated with unwanted messages in nearly every channel they use - from email to social media and to texting. It's wise to take advantage of these frequently-used channels for marketing purposes, as they'll get you in front of your customers quicker. As G2 writes, one in four internet users is a mobile-only consumer. That...
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Your customers are constantly inundated with unwanted messages in nearly every channel they use – from email to social...
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8 Actionable Ways to Reduce Hold Times
Katherine Stone
February 24, 2021

8 Actionable Ways to Reduce Hold Times

While internal business miscommunications are costly, they often pale in comparison to the costs of lost revenue and time from...
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What is Automatic Call Distribution?
Katherine Stone
February 22, 2021

What is Automatic Call Distribution?

Looking for a way to decrease caller hold time, improve customer satisfaction, and increase your contact center’s overall...
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