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VoIP & UC

Cisco Expands WebEx With Calling and Huddle Room Toys

Matt Grech

November 13, 2018

Cisco Expands WebEx With Calling and Huddle Room Toys

During their presentation at BroadSoft Connections, Cisco has announced some of their latest collaboration and UC innovations. After Cisco's acquisition of BroadSoft just last year, we are finally beginning to see how the networking and communication giant will integrate and leverage these latest technologies and solutions. Just today specifically, Cisco ...

During their presentation at BroadSoft Connections, Cisco has announced some of their latest collaboration and UC innovations....

Opentalk18 Wraps up – Takeaways for Success in Disruptive Times

Jon Arnold

November 09, 2018

Opentalk18 Wraps up – Takeaways for Success in Disruptive Times

There’s a lot to like about Talkdesk’s position in the contact center space, which is ...

Opentalk18 Kicks Off – Talkdesk Taking Big Steps Forward

Jon Arnold

November 07, 2018

Opentalk18 Kicks Off – Talkdesk Taking Big Steps Forward

Talkdesk is one of several relatively young companies making inroads as the contact center software space goes through a major...

VoIP & UC

Our Rundown of Gartner’s 2018 UCaaS Magic Quadrant

Matt Grech

November 06, 2018

Our Rundown of Gartner’s 2018 UCaaS Magic Quadrant

With much anticipation, we have finally managed to get our hands on the latest UCaaS Magic Quadrant release from Gartner...

Cloud Computing

Genesys Introduces AI-Powered Automation for Workforce Optimization

Matt Grech

November 01, 2018

Genesys Introduces AI-Powered Automation for Workforce Optimization

Genesys has recently announced what they are calling an industry first, AI-powered...

Cloud Computing

The Ultimate Roundup of the 15 Best Zendesk Alternatives

Matt Grech

October 31, 2018

The Ultimate Roundup of the 15 Best Zendesk Alternatives

Zendesk has long been a popular choice for a wide range of business and customer support tools, and for good...

VoIP & UC

Top 6 Companies Shaping AI’s Role in Business Communications

Matt Grech

October 29, 2018

Top 6 Companies Shaping AI’s Role in Business Communications

When looking towards emerging technologies, there is a large focus being placed on...

Twilio Officially Launches Flex, With Some New Advanced Features

Matt Grech

October 18, 2018

Twilio Officially Launches Flex, With Some New Advanced Features

Twilio kicked off its annual developer conference, Twilio Signal, earlier this week on...

VoIP & UC

RingCentral Snatches AI-Focused Customer Interaction Platform Dimelo

Matt Grech

October 11, 2018

RingCentral Snatches AI-Focused Customer Interaction Platform Dimelo

RingCentral just announced their latest agreement to acquire Dimelo, a leading digital...

Cloud Computing

Nexmo Introduces Two New APIs To Improve the Customer Experience

Matt Grech

October 10, 2018

Nexmo Introduces Two New APIs To Improve the Customer Experience

In their latest announcement into the expansion of their Nexmo API platform, Vonage...