Overall
4.4
Get Pricing
Visit Website

WebEx

WebEx Verified Reviews & Ratings

Santa Clara, CA
Founded in 1984 by a small group of computer scientists from Stanford University, Cisco is one of the world...
1996
Year Founded
92%
Recommend It
12
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website

it is awesome tool. it is very easy to…

It is awesome tool. it is very easy to schedules meeting with this . we can integrate its plugin with out outlook and can schedule meeting in one click. we can .we can record the current meeting going on which is very good option. it provide screen sharing option on single or extended desktops as well. Voice quality is good as it consume very less bandwidth. We can chat with the meeting participants to everyone and individual as well.lightweight software.integrated audio, video and content sharing is awesome. it can be installed on multiple platforms i.e. mobile, pc tablet, mac etc. there is limitation like if we have large number of user wanted to join the webex meeting room then it will restrict us and also when we have a big team and persons start joining the meeting then initially we get disturbances from software and face difficulties in hearing them clearly but yes after some time it will became smooth.. Lack of emoticons and smileys. it is little more pricey as compared to others like slack or zoom. and license renewal as is costlier. i can schedule my meeting in One click using this. We use WebEx daily for meetings with potential customers, vendors, and for support.  

It is awesome tool. it is very easy to schedules meeting with this . we can integrate its plugin with out outlook and can schedule meeting in one click.

we can

.we can record the current meeting going on which is very good option. it provide screen sharing option on single or extended desktops as well. Voice quality is good as it consume very less bandwidth.

We can chat with the meeting participants to everyone and individual as well.lightweight software.integrated audio, video and content sharing is awesome. it can be installed on multiple platforms i.e. mobile, pc tablet, mac etc.

there is limitation like if we have large number of user wanted to join the webex meeting room then it will restrict us and also when we have a big team and persons start joining the meeting then initially we get disturbances from software and face difficulties in hearing them clearly but yes after some time it will became smooth..

Lack of emoticons and smileys. it is little more pricey as compared to others like slack or zoom. and license renewal as is costlier.

i can schedule my meeting in One click using this.

We use WebEx daily for meetings with potential customers, vendors, and for support.

 

Would Recommend: Yes

You can connect using phone or PC,…

You can connect using phone or PC, everywhere you are. Good to share desktop and also give control of you desktop to other users (for example in case of support odd customers demo). Non limits in participants. Good quality in video and voice also with low bandwidth. A lot of good features more, a professional tools. You have to install a plugin, for exaple for Chrome web browser. Recently they announced a version who work into the browser without plugin.  

You can connect using phone or PC, everywhere you are. Good to share desktop and also give control of you desktop to other users (for example in case of support odd customers demo). Non limits in participants.

Good quality in video and voice also with low bandwidth. A lot of good features more, a professional tools.

You have to install a plugin, for exaple for Chrome web browser. Recently they announced a version who work into the browser without plugin.

 

Would Recommend: Yes

The software is easy to use. There is…

The software is easy to use. There is usually a link embedded in the emails directing our audience straight into our meetings. We also like that there’s a button once inside the meeting to have the system call you for the audio portion of the meeting. The response time is usually very crisp and works very well. The only negative is when a computer joins WebEx for the first time, it has to download the plug in for the browser . Sometimes this takes a few minutes and the participant ends up being a little late to the meeting. It’s not really the fault of WebEx but just something to be mindful of. We save money and time by not having to travel and meet face to face. WebEx also allows us to meet frequently so our entire team is always on the same page.  

The software is easy to use. There is usually a link embedded in the emails directing our audience straight into our meetings.

We also like that there’s a button once inside the meeting to have the system call you for the audio portion of the meeting.

The response time is usually very crisp and works very well.

The only negative is when a computer joins WebEx for the first time, it has to download the plug in for the browser

. Sometimes this takes a few minutes and the participant ends up being a little late to the meeting.

It’s not really the fault of WebEx but just something to be mindful of.

We save money and time by not having to travel and meet face to face.

WebEx also allows us to meet frequently so our entire team is always on the same page.

 

Would Recommend: Yes

Easy to use and anyone can leverage the…

Easy to use and anyone can leverage the tool. Intuitive functionality and features to allow for a meeting host and attendees to fully leverage the tool and it’s features. Special plugins and installs are required to attend a meeting or watch a recorded session. Would prefer to not have to install a special player to watch recordings.  

Easy to use and anyone can leverage the tool.

Intuitive functionality and features to allow for a meeting host and attendees to fully leverage the tool and it’s features.

Special plugins and installs are required to attend a meeting or watch a recorded session.

Would prefer to not have to install a special player to watch recordings.

 

Would Recommend: Yes

Cisco has proven to be a leader in the…

Cisco has proven to be a leader in the web conferencing space. WebEx continues to provide a enterprise level conferencing solution and set the pace for all others to follow. Cisco’s licensing costs are very expensive. The features are not as customizable as I would like. Initial setup/configuration may require a solutions integrator. Users can create and use web or audio conference bridges will no help from IT  

Cisco has proven to be a leader in the web conferencing space.

WebEx continues to provide a enterprise level conferencing solution and set the pace for all others to follow.

Cisco’s licensing costs are very expensive.

The features are not as customizable as I would like. Initial setup/configuration may require a solutions integrator.

Users can create and use web or audio conference bridges will no help from IT

 

Would Recommend: Yes

I like the robustness of the platform…

I like the robustness of the platform and the (usually) good call quality. I like the recording ability and that we can have 25 attendees on a conference. Support is terrible! Has never resolved a problem. Sales is terrible! Sometimes takes 2 weeks to add a new user. Deployment is haphazard. Admin console is hard to navigate, unforgiving, and frequently loses settings. International support is very difficult for multi-national companies. Sound and microphone are hard to setup. Mac’s are well behind PC’s in support (sometimes taking weeks to support the latest MacOS). Everyone misses the “connect to audio” selection after connection and so are usually sitting as voiceless attendees in a meeting; this could/should be much easier … Global call conferencing.  

I like the robustness of the platform and the (usually) good call quality. I like the recording ability and that we can have 25 attendees on a conference.

Support is terrible! Has never resolved a problem. Sales is terrible! Sometimes takes 2 weeks to add a new user. Deployment is haphazard. Admin console is hard to navigate, unforgiving, and frequently loses settings. International support is very difficult for multi-national companies. Sound and microphone are hard to setup.

Mac’s are well behind PC’s in support (sometimes taking weeks to support the latest MacOS). Everyone misses the “connect to audio” selection after connection and so are usually sitting as voiceless attendees in a meeting; this could/should be much easier …

Global call conferencing.

 

Would Recommend: Yes

Easily integrates with our outlook to…

Easily integrates with our outlook to setup one click meeting using Webex. Very user friendly, reliable with great quality of service Sometimes lags with the Video conferencing but that could be because of internet connection. File transfers between participants could have been a good option Webex is not only a tele conferencing system , its a complete meeting solution that provides Webinar and Web Meeting capabilities along with conference calls  

Easily integrates with our outlook to setup one click meeting using Webex.

Very user friendly, reliable with great quality of service

Sometimes lags with the Video conferencing but that could be because of internet connection.

File transfers between participants could have been a good option

Webex is not only a tele conferencing system , its a complete meeting solution that provides Webinar and Web Meeting capabilities along with conference calls

 

Would Recommend: Yes

no brainer to use and a lot of useful…

no brainer to use and a lot of useful tools to help in meetings Every single day I use WebEx. It is a great way to have virtual meetings at work. It has a multitude of tools to use when you are presenting either your screen or a document. You are able to use chat features between participants and easily identfy who has joined your call. In this virtual age, this is a great tool.  

no brainer to use and a lot of useful tools to help in meetings

Every single day I use WebEx. It is a great way to have virtual meetings at work.

It has a multitude of tools to use when you are presenting either your screen or a document.

You are able to use chat features between participants and easily identfy who has joined your call. In this virtual age, this is a great tool.

 

Would Recommend: Yes

Excellent for multiple user meetings,…

Excellent for multiple user meetings, Built in Audio Invites and conference calling Little bit of pricey, but that is justified We have used Cisco WebEx for over 5 years, and we are very happy with the product. It provides excellent features like built in Audio invites and screen sharing with colleagues all over the world, We are very happy with the product Cisco WebEx has been part of our organization for every day use and it will always be like that. We can’t live without WebEx at office  

Excellent for multiple user meetings, Built in Audio Invites and conference calling

Little bit of pricey, but that is justified

We have used Cisco WebEx for over 5 years, and we are very happy with the product.

It provides excellent features like built in Audio invites and screen sharing with colleagues all over the world,

We are very happy with the product

Cisco WebEx has been part of our organization for every day use and it will always be like that.

We can’t live without WebEx at office

 

Would Recommend: Yes

Poor customer service, rude, and…

Poor customer service, rude, and unhelpful We converted to a higher capacity version of WebEx a few months ago. They guaranteed an easy transition but ended up deleting our old account and taking over a week and a half to create the new one. The actual software is exactly what is expected. I have had an issue with the recording function. When recording a WebEx it adds a large green rectangle to the bottom of the screen. The only way to view the video is on their video player. You can export but when you do it becomes very pixilated and blurred. To use the video or send it to customers, a clear mp4 is needed. I made multiple customer service requests. I was bumped from support technician to support technician for over a week. Finally, I was sent back to America and spoke to a technician in California who told me the only option I had was to turn the resolution on my computer monitor as low as possible. That was not an acceptable answer. I have to record the WebEx audio on a mobile device and overlay it on a screen record from another software. If we had not signed a contract we would have left WebEx for another company. Don’t plan to record it and look professional.  

Poor customer service, rude, and unhelpful

We converted to a higher capacity version of WebEx a few months ago. They guaranteed an easy transition but ended up deleting our old account and taking over a week and a half to create the new one. The actual software is exactly what is expected. I have had an issue with the recording function.

When recording a WebEx it adds a large green rectangle to the bottom of the screen. The only way to view the video is on their video player. You can export but when you do it becomes very pixilated and blurred. To use the video or send it to customers, a clear mp4 is needed. I made multiple customer service requests.

I was bumped from support technician to support technician for over a week. Finally, I was sent back to America and spoke to a technician in California who told me the only option I had was to turn the resolution on my computer monitor as low as possible. That was not an acceptable answer.

I have to record the WebEx audio on a mobile device and overlay it on a screen record from another software. If we had not signed a contract we would have left WebEx for another company.

Don’t plan to record it and look professional.

 

Would Recommend: No

Stable, better than IM. Can record a…

Stable, better than IM. Can record a session and keep your recordings for a while, so you can easily share a link! Non-standard approach sometimes leads to confusion on how to switch to… enable feature… I like the fact that I can quickly open my room and send invite to other. It’s extremely useful if we need to talk quickly, share screens and discuss it in the group. It works better than Instant Mesanger, tested a few times! And of course you have standard features such as schedule a meeting, protected it with password, allow participants to share screens, participants chat, voice line or internet line. Plus your scheduled meetings you can review it in built-in calendar. Sometimes it’s challenging to find a button or a menu, many things are created too creatively! But over the time if you are frequent user, you are become comfortable with how you can manage/host the meeting! It just works. Enjoy it!  

Stable, better than IM. Can record a session and keep your recordings for a while, so you can easily share a link!

Non-standard approach sometimes leads to confusion on how to switch to… enable feature…

I like the fact that I can quickly open my room and send invite to other. It’s extremely useful if we need to talk quickly, share screens and discuss it in the group.

It works better than Instant Mesanger, tested a few times! And of course you have standard features such as schedule a meeting, protected it with password, allow participants to share screens, participants chat, voice line or internet line. Plus your scheduled meetings you can review it in built-in calendar.

Sometimes it’s challenging to find a button or a menu, many things are created too creatively! But over the time if you are frequent user, you are become comfortable with how you can manage/host the meeting!

It just works. Enjoy it!

 

Would Recommend: Yes

Signed up with webex…

Signed up with webex in December and so far the service seems decent with pretty standard features. Haven’t had any issues with the product, nor have I ever had to call support, so I guess that’s a good thing. Overall the service does what it’s supposed to. I did later find that I overpaid, so there are definitely cheaper options.

Signed up with webex in December and so far the service seems decent with pretty standard features. Haven’t had any issues with the product, nor have I ever had to call support, so I guess that’s a good thing. Overall the service does what it’s supposed to. I did later find that I overpaid, so there are definitely cheaper options.

Would Recommend: Yes
Loading...
Provider Overview

Founded in 1984 by a small group of computer scientists from Stanford University, Cisco is one of the world leaders in providing IP-based software and hardware solutions. Their hardware ranges from consumer-level products to commercial network routers and switches, and their software helps companies large and small.

 

WebEx Pricing and Services

 

Popular Service Plan:
Premium 25, $49/mo/host, $39/mo/host annual: High-definition video; VoIP/Internet, Phone call-in, Add Call Me/Toll-free (US, CAN, Western EU); share Desktop, Whiteboard, Documents, Applications, Remote Control; User Guides, Help Articles, FAQs, Live 24/7 Support; 1 GB storage, up to 9 host licenses.
WebEx Compatibility:
iOS, Android, BlackBerry, Windows Phone 8, Web browser with no download, mobile web browser with no download.
WebEx Integration:
Microsoft Office, Salesforce.com, Google Apps, Microsoft Lync,
Available Services & Pricing:

  • Basic, Free: Up to 3 people per meeting; standard-quality video; VoIP/Internet audio only; share desktop, whiteboard, documents; User Guides, Help Articles, and FAQs; 25MB storage, 1 host license.
  • Premium, $24/mo, $19/mo annual: High-definition video; VoIP/Internet, Phone call-in, Add Call Me/Toll-free (US, CAN, Western EU); Share Desktop, Whiteboard, Documents, Applications, Remote Control; User Guides, Help Articles, FAQs, Live 24/7 Support; 1 GB storage; 1 host license.
  • Premium 25, $49/mo/host, $39/mo/host annual: High-definition video; VoIP/Internet, Phone call-in, Add Call Me/Toll-free (US, CAN, Western EU); Share Desktop, Whiteboard, Documents, Applications, Remote Control; User Guides, Help Articles, FAQs, Live 24/7 Support; 1 GB storage, up to 9 host licenses.
  • Premium 100, $89/mo/license, $69/mo/license annual: High-definition video; VoIP/Internet, Phone call-in, Add Call Me/Toll-free (US, CAN, Western EU); Share Desktop, Whiteboard, Documents, Applications, Remote Control; User Guides, Help Articles, FAQs, Live 24/7 Support; 1 GB storage, up to 9 host licenses.
  • Call Me Pay-as-you-go: $0.12/attendee/minute
  • Call Me 500, $45/mo: 500 minutes ($0.09/minute/attendee), toll-free; audio only; minutes do not roll over.
  • Call Me 1200, $99/mo: 1,2000 minutes, ($0.0825/minute/attendee) toll-free; audio only; minutes do not roll over.
  • Call Me 3000, $225/mo: 3,000 minutes ($0.075/minute/attendee) toll-free; audio only; minutes do not roll over.

WebEx Awards & Clients:
Green IT Summit Award For Best Telework And Teleconferencing Solution, 2012, App Planet Best in Show Award, 2010
WebEx Support:
24/7 phone support worldwide.

Screenshots
  • Starting a Meeting
    Starting a Meeting
  • Group Chat
    Group Chat
  • Video Meeting
    Video Meeting
  • Whiteboard Feature
    Whiteboard Feature

Share Your Feedback

What Do You Think of WebEx?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
{{current}} / {{min-length}} Minimum Characters
Submit Review
Request WebEx Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request WebEx Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now