Overall
2.7
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Vonage

Vonage Verified Reviews & Ratings

Holmdel, NJ
First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the...
2004
Year Founded
35%
Recommend It
40
User Reviews
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From early June 2020, every call I made…

From early June 2020, every call I made (international and domestic) began dropping after 1-2 minutes. Repeated calls to Vonage Tech Support did nothing to solve the problem. Each tech tried to tell me something different over the phone, they clearly did not how to deal with the issue. Then they tried to blame my internet service provider, who sent over a tech to my home (something Vonage is incapable of doing) free of charge, and confirmed there was nothing wrong with the internet service. Vonage tech support told me twice that an engineer would call back, but no calls were ever received. After my seventh call to them, I received an email from their Advanced Operations Support saying that the issue had been referred to the engineering team and they “anticipated restoration of my service in the near future.” When I emailed them back to ask what “near future” meant, I got no response. I called them this morning, to ask when my service would be restored to normal status. The tech support person had nothing to offer, other than to say that the matter was being investigated. In response, I told him to cancel my account. He put me on hold for 20 minutes to speak with an account manager, who advised me that she could cancel my account but knew nothing about the tech support issues. She also said that I had been billed for 233 minutes of talk time on June 23rd, even though I was unable to make calls at that time!!! I went ahead with cancellation and am done with Vonage. I was a customer for over 10 years, but with service like this, it was better to cut my losses and have nothing more to do with them. Their tech and customer support has been terrible.

From early June 2020, every call I made (international and domestic) began dropping after 1-2 minutes. Repeated calls to Vonage Tech Support did nothing to solve the problem. Each tech tried to tell me something different over the phone, they clearly did not how to deal with the issue. Then they tried to blame my internet service provider, who sent over a tech to my home (something Vonage is incapable of doing) free of charge, and confirmed there was nothing wrong with the internet service.

Vonage tech support told me twice that an engineer would call back, but no calls were ever received. After my seventh call to them, I received an email from their Advanced Operations Support saying that the issue had been referred to the engineering team and they “anticipated restoration of my service in the near future.” When I emailed them back to ask what “near future” meant, I got no response.

I called them this morning, to ask when my service would be restored to normal status. The tech support person had nothing to offer, other than to say that the matter was being investigated. In response, I told him to cancel my account. He put me on hold for 20 minutes to speak with an account manager, who advised me that she could cancel my account but knew nothing about the tech support issues. She also said that I had been billed for 233 minutes of talk time on June 23rd, even though I was unable to make calls at that time!!!

I went ahead with cancellation and am done with Vonage. I was a customer for over 10 years, but with service like this, it was better to cut my losses and have nothing more to do with them. Their tech and customer support has been terrible.

Would Recommend: No

I ported another to Vonage 4 weeks…

I ported another to Vonage 4 weeks ago. Have it all writing. Kept calling. Could not get a concrete answer. Asked for manager and they said would call back. Never happened. Call ATT and they said my # was never requested from image. Vonage says it ATT. Spent 4 hrs on phone with 10 dipeople. No results. They charged my account which I requested for refund for new # that is still not in use. The transfer was canceled and they want me to do it all over again and wait 2 weeks after I waited a month I was promised by a Priscilla overseas that A mgr would call me back hours ago in 10 min. I asked for corporate phone # gave me customer service again. I need that number ported immediately and I want the charges for that transfer back to my bank as they do not have phone number. I have spent at least 10 hours trying to get this resolved. This is not a professional company. They are all overseas and working in unprofessional home settings with dogs barking in the background. This is by far the worst I have ever experienced. I need this resolved. They They can reach me at(248) 761-7777.

I ported another to Vonage 4 weeks ago. Have it all writing. Kept calling. Could not get a concrete answer. Asked for manager and they said would call back. Never happened. Call ATT and they said my # was never requested from image. Vonage says it ATT. Spent 4 hrs on phone with 10 dipeople. No results. They charged my account which I requested for refund for new # that is still not in use. The transfer was canceled and they want me to do it all over again and wait 2 weeks after I waited a month I was promised by a Priscilla overseas that A mgr would call me back hours ago in 10 min. I asked for corporate phone # gave me customer service again. I need that number ported immediately and I want the charges for that transfer back to my bank as they do not have phone number. I have spent at least 10 hours trying to get this resolved. This is not a professional company. They are all overseas and working in unprofessional home settings with dogs barking in the background. This is by far the worst I have ever experienced. I need this resolved. They They can reach me at(248) 761-7777.

Pros: None.
Cons: yes.
Would Recommend: No

I wish I had read the reviews prior to…

I wish I had read the reviews prior to my interactions with this company. I trusted that they would be a legitimate and ethical business based on the size of the company. Vonage sales people are incredibly persistent and pushy and will call you relentlessly. They charged me for months of service that I was never provided with and lied to me about when charges would start. Moreover they lied to the better business bureau regarding the substance of the conversations I had with their sales department. There are many other options for legitimate and ethical voip providers. DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS COMPANY. You will regret it.

I wish I had read the reviews prior to my interactions with this company. I trusted that they would be a legitimate and ethical business based on the size of the company. Vonage sales people are incredibly persistent and pushy and will call you relentlessly. They charged me for months of service that I was never provided with and lied to me about when charges would start. Moreover they lied to the better business bureau regarding the substance of the conversations I had with their sales department. There are many other options for legitimate and ethical voip providers. DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS COMPANY. You will regret it.

Pros: Pushy sales people.
Cons: Poor customer service, shady business operations, poor service.
Would Recommend: No

I have seen poor operations and I have…

I have seen poor operations and I have seen poor service, but I have never ever seen a horrendous operation until Vonage. They made promises they never intended to keep. It took over 6 weeks to transition our phones and get us operational and then we found ourselves with NO PHONE for over a day. We couldn’t get incoming calls. Patients were driving to the clinic to see if we were open. Every time we reached out to Vonage, they blamed us for their incompetence instead of taking the opportunity to resolve everything properly once and for all and keep following up until they knew we are all on the same page. Ironically, they turned off customer’s ability to rate them on Facebook due to the massive complaints. The question is, why is Vonage still in business ?

I have seen poor operations and I have seen poor service, but I have never ever seen a horrendous operation until Vonage. They made promises they never intended to keep. It took over 6 weeks to transition our phones and get us operational and then we found ourselves with NO PHONE for over a day. We couldn’t get incoming calls. Patients were driving to the clinic to see if we were open. Every time we reached out to Vonage, they blamed us for their incompetence instead of taking the opportunity to resolve everything properly once and for all and keep following up until they knew we are all on the same page. Ironically, they turned off customer’s ability to rate them on Facebook due to the massive complaints. The question is, why is Vonage still in business ?

Pros: None.
Cons: horrible support.
Would Recommend: No

The service is below average I would…

The service is below average I would say. Transferring calls to your “actual” device is really slow, Customer service is a nightmare, the phone app is dated. For the price, go somewhere else even if you have to pay more. The service is paid in advance, and if you cancel 1 day after billing there is no refund even if the billing day happens to be on a day they are not open like a weekend. Do not call on the following business day for a refund, just cancel and leave. Horrible customer service.

The service is below average I would say. Transferring calls to your “actual” device is really slow, Customer service is a nightmare, the phone app is dated. For the price, go somewhere else even if you have to pay more.

The service is paid in advance, and if you cancel 1 day after billing there is no refund even if the billing day happens to be on a day they are not open like a weekend. Do not call on the following business day for a refund, just cancel and leave.

Horrible customer service.

Pros: It does the job.
Cons: Customer service is really bad.
Would Recommend: No

Vonage has the worse customer service…

Vonage has the worse customer service ever. I had been purchasing vonage for 10 years, paying for the entire service every May. When I found a way to reduce the costs by half I called to cancel my subscription to vonage. Given I was six months into my agreement I expected to get half the money back. They told me I would not get anything back. If you do use vonage pay by the month.

Vonage has the worse customer service ever. I had been purchasing vonage for 10 years, paying for the entire service every May. When I found a way to reduce the costs by half I called to cancel my subscription to vonage. Given I was six months into my agreement I expected to get half the money back. They told me I would not get anything back. If you do use vonage pay by the month.

Pros: it worked.
Cons: zero customer service.
Would Recommend: No

Worst customer service ever experienced…

Worst customer service ever experienced anywhere. Don’t care attitude, no reduction in billing for no service. For some reason, Vonage disconnected my main number when I requested a virtual line, leaving me without service to my primary number for over 8 days now. My main number still does not work. I’ve attempted to use chat support to get this fixed, and the chat was dropped over 10 times with multiple wait periods requested by the technicians: “Please wait 2 minutes while we look at your account.” When I asked for a refund, I was told the system would not let them do that. I have missed numerous critical calls to my primary number with the Vonage message telling my callers that the number has been disconnected. When I talk with Vonage by phone, they say they are working on it, but it requires more time. They cannot give me a fix time and they will not give me a discount for no service.

Worst customer service ever experienced anywhere. Don’t care attitude, no reduction in billing for no service. For some reason, Vonage disconnected my main number when I requested a virtual line, leaving me without service to my primary number for over 8 days now. My main number still does not work. I’ve attempted to use chat support to get this fixed, and the chat was dropped over 10 times with multiple wait periods requested by the technicians: “Please wait 2 minutes while we look at your account.” When I asked for a refund, I was told the system would not let them do that. I have missed numerous critical calls to my primary number with the Vonage message telling my callers that the number has been disconnected. When I talk with Vonage by phone, they say they are working on it, but it requires more time. They cannot give me a fix time and they will not give me a discount for no service.

Pros: none.
Cons: worst customer service ever experienced anywhere.
Would Recommend: No

I can’t believe how bad the customer…

I can’t believe how bad the customer service is at this company. My business has used Vonage for 2 years now, and I’m still struggling to get the system corrected. It works well about 85% of the time, which many Vonage representatives have told me is “good enough”. This customer service is a joke. Had we not been facilitating a move, I would have done so sooner, but we’ll be changing companies very soon. Stay away.

I can’t believe how bad the customer service is at this company. My business has used Vonage for 2 years now, and I’m still struggling to get the system corrected. It works well about 85% of the time, which many Vonage representatives have told me is “good enough”. This customer service is a joke. Had we not been facilitating a move, I would have done so sooner, but we’ll be changing companies very soon. Stay away.

Would Recommend: No

This company is a scam!Tried to switch…

This company is a scam! Tried to switch over our existing numbers from another carrier and filled out all the release paperwork for them to obtain the numbers. Vonage never called with any issues provided service. We Never RECEIVED any service received a collection notice and collection call for $1k+

This company is a scam!
Tried to switch over our existing numbers from another carrier and filled out all the release paperwork for them to obtain the numbers. Vonage never called with any issues provided service. We Never RECEIVED any service received a collection notice and collection call for $1k+

Pros: Don't hassle you for business.
Cons: Don't provide services promised.
Would Recommend: No
Steve M.'s review forVonage

We avoided Vonage, went with Vocalocity…

We avoided Vonage, went with Vocalocity years ago, Vonage bought Vocalocity, so we ended out with Vonage anyway. Their support is terrible. Quality is so-so. Reliability is so-so. Their web site is buggy and often down. Call forwarding is problematic. Also their mobile app can not handle receiving calls for 2 extensions.

We avoided Vonage, went with Vocalocity years ago, Vonage bought Vocalocity, so we ended out with Vonage anyway. Their support is terrible. Quality is so-so. Reliability is so-so. Their web site is buggy and often down. Call forwarding is problematic. Also their mobile app can not handle receiving calls for 2 extensions.

Pros: It works most of the time.
Cons: Inexperienced overseas tech support.
Would Recommend: No
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Provider Overview

First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the largest providers today. Vonage was created by Jeff Pulver, who was responsible for crafting of one the first Voice Over Internet Protocol applications, Free World Dialup. The company has since acquired the fast-growing business VOIP provider, Vocalocity, in 2013. Vonage continues to expand its offerings in both the residential and business market, now utilizing Vocalocity’s resources and customer base as well as their VoIP call platform. Recent innovations in the provider’s offerings including a plug-in for Facebook, iOS and Android apps, mobile calling and far-reaching international calling plans.

In 2009, Vonage introduced its most popular residential plan, Vonage World. The plan offered unlimited international calling to more than 60 countries for a flat rate, and has since expanded to include 70 countries. With a simple setup, competitive pricing and a large array of features, Vonage is an easy to adopt solution.

Most Popular Plan:

Vonage World is the provider’s most popular residential calling plan, for $27.99 a month. The plan includes unlimited minutes to 70 countries around the word, 10 countries for mobile calls, the ability to call on a home phone and two smartphones, and 25 customizable features. The plan also includes number porting to retain your original home phone number, or can provide you with a new number. Included hardware is simple to setup and quick to adopt. Plug in your phone and router, and you’re all set to start making calls.

The Bottom Line:

As one of the most recognizable VoIP providers, and now more stable platform with the 2013 acquisition of Vocalocity, Vonage has formed one of the most powerful calling platforms with unlimited calling in one of the largest pools of included countries. Additions like number porting, smartphone apps, and other unique calling features make Vonage a good choice for those looking to switch to any easy VoIP solution to replace their phone service at home.

All Available Plans:

  • Vonage North America: $24.99 a month with free activation for unlimited calling across the U.S. (including Puerto Rico), Canada and now even Mexico
  • Vonage World: $27.99 a month for unlimited calling to 70 countries, including unlimited mobile calls to 10 countries
  • US & Canada 400: $12.99 a month for 400 calling minutes per month to the U.S., Canada and Puerto Rico
  • Vonage 3000 To Globe Philippines: $29.99 a month for 3,000 minutes to major Philippines VoIP provider Globe Telecom, plus Vonage World features including unlimited global calls to 70 countries

All Available Calling Features:

  • Three-way calling to add a third person to the conversation at anytime
  • Bandwidth Saver to maintain great call quality even when internet connections are poor
  • Call Return lets you see who called you and when and return the call without having to redial the number
  • Call Transfer to redirect any calls to any number in the U.S., Puerto Rico and Canada while you’re on another call
  • Call waiting so you can see who is calling when you’re on the other line
  • Do Not Disturb setting will have all your calls go straight to the Vonage Voicemail Plus whenever you want
  • In-Network Calling is free to call other Vonage numbers
  • International & Directory Assistance Block can block directory assistance and international calls
  • Network Availability Number to forward calls to any number of your choice in case power goes out
  • Ring Lists let you direct incoming calls to the specific Vonage line of your choice
  • Vonage Extensions allow you to take your number anywhere and use your smartphone to make and answer calls through a mobile app
  • Selective Call Block to quickly block unwanted calls with through the mobile app or your Online Account. Block and unblock numbers as frequently as you want
  • Vonage Voicemail Plus lets you listen to voicemails from your phone or have audio files sent to your e-mail inbox
  • Enhanced Call Forwarding to answer home phone calls no matter where you are, through your Vonage Online Account or any other number including mobile
  • SimulRing lets you forward your calls to up to five additional phones including desk phones, basic mobile phones or even smartphones without the Vonage Extensions app
  • Dedicated Fax Line lets you send or receive faxes from your home without tying up your phone line
  • Toll-Free Plus allows you adopt a toll free number for others to call you for free
  • Virtual Number lets you save family and friends money by setting up a Virtual Number in their area code, no more long distance calls
  • Vonage Online Account to manage your Vonage service from your smartphone or computer
  • Special Service Numbers include:

-211: Your connection to community services

-311: Your local public information center

-411: Residential and business phone listings within the U.S., including Puerto Rico, and Canada

-511: Timely travel information

-711: Your state’s Telecommunications Relay Services (TRS) so you can call any phone with a text phone (TTY)

811: Locate your city’s underground utility lines

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