This company refuses to terminate service, as they keep debiting my bank account for their terrible and, for the last 2 months, non existent “service.” To continue billing for a service not provided is consumer fraud, and will be reported to the Office of the Attorney General and the BBB. Horrible service from a horrible company.
Been a customer for 9 + years. Since…
Been a customer for 9 + years.
Since for past so many days, we have not had service – with an error message “Your Vonage Device cannot be connected” and each time i tried to call wait time as > 20 minutes. Today i finally mustered the patience to stay on hold for 34 minutes, got my problem fixed and very politely requested for a credit for 1 month for the inconvenience caused and was very rudely informed “sorry – you should have called us. its not our problem that you did not connect us”.
also initially started out at a very reasonable sounding cost and now when i checked my monthly bill – with all surcharges etc thrown in, way off!!
Its appalling how this company would treat its loyal customers?!!
THIS IS A HORRIBLE COMPANY AND I HAVE…
THIS IS A HORRIBLE COMPANY AND I HAVE HAD A HORRIBLE EXPERIENCE. I basically had to change my debit card number to get them to stop billing me. I got a “trial” account and I called to cancel the account well within the 14 day trial period. After spending 20 minutes on a call I was told that they could not cancel because the system was down but they would call me back. Of course they never did and being a busy business owner I don’t have time to keep calling. Then a $46 charge shows up on my bill (for a phone line advertised at $19.99) so I called again and they still gave me the run around asking for statement dates and a bunch of crap I didn’t have. I gave them my account number, name, and 4 digits of the card being billed but they wanted so much more information. So, I just reported my debit card stolen and disputed the charge and vonage can have fun with that. I tried to cancel the right way but it was a TERRIBLE experience.
Customer for 7 years and they kept…
Customer for 7 years and they kept raising my rates and service became unreliable. Of course it always failed when I needed it most. I’m fed up. They should contact me to help me with my service rates if they are going to raise my rates without my permission or knowledge. Tell everyone you know! Vonage Sucks! I even tried chatting with them and they actually reprogrammed the chat to indicate chat was closed! They advertise they have 24 hour chat?!
I am a Vonage customer from 2011 and…
I am a Vonage customer from 2011 and they have increased the monthly prices rapidly and at one certain stage when I contacted customer service to reduce the price, they are happy to cancel the service with out hesitation. Poor service.
This was the worst service we’ve ever…
This was the worst service we’ve ever received! Nobody showed up when they were supposed to and no one emailed us back. Awful service
This is the worst company I have ever…
This is the worst company I have ever dealt with. Totally incompetent staff, totally unable to deliver any kind of service, unreliable, and worst of all – if you try to leave they will try to charge you, despite the fact they have not provided the service they promise. STAY CLEAR
My only complaint: If a call is not…
My only complaint: If a call is not answered, it goes to voicemail, but callers get a message that our voicemail is full. It is not full; there are two messages (we want to keep), 16 seconds and 24 seconds, resp. Otherwise it all works as expected, including outstanding integration with iPhone.
I am a current user of vonage, it seems…
I am a current user of vonage, it seems they are good with the home services not with full service professional business system.
I have been going back and forth with Vonage and they keep blaming the internet provider, but while vonage is not able to provide reliable service but I can go to skype for free and use it without any issues.
Now we are looking for new system, as soon as we find we are going to change.
Absolutely HORRIBLE! I signed up with…
Absolutely HORRIBLE! I signed up with Vonage 05/10/2018 and used it for ONE week. The service and reliability was terrible, calls would drop out, static on every line, and I would miss calls because it would not ring. I go to cancel my service and was told that I could not call in to cancel until a few days before my next charge date. Not only was that super sketchy but it was very inconvenient as well! I call in on 06/04/2018 and had to practically jump through hoops to get my plan canceled. I ask the woman I spoke to THREE TIMES if I would be charged anything else and she assured me I would NOT!!! Now, it’s 06/12/2018 and I’m debating a charge for a call that NEVER happened! My claim against the charge was denied TWICE and I was basically told that there is nothing they can or will do. The only piece of information I received is that they will do better training when it comes to canceling accounts. That is UNACCEPTABLE and I am SO frustrated with Vonage’s lack of care for their customers. I do NOT ever recommend this service to ANYBODY, unless you enjoy being screwed over.
We vetted many companies and finally…
We vetted many companies and finally landed on Vonage. It was a terrible decision on our part. Our bill went from $261/month to $531/month in three months because there were temporary discounts which we were intentionally misled by our sales representative Brett Liner to be permanent and locked in on the pricing. Also, it is not compatible with most firewalls we had to spend around $1,500 in setup to switch from Ubiquiti to Sonicwall. Now we have to drop them and find another provider. Very disappointed.
I had a residential Vonage account for…
I had a residential Vonage account for VOIP phone service several years which was very satisfactory.
I contactacted then again this week when I needed a new VOIP service.
This review is exclusively regarding my attempts to wade through the vast maze of Vonage procedures and representatives to get my service working.
Discussions with Vonage sales personnel led to believe that, since I already had the Vonage device required to connect to my network, I my existing phone number could be ported over from my current service provider and would be operational in a very short time.
After signing up, however, getting connected became a nightmare. The physical phone connection to my home internet was very easy but getting service to my phone has proven impossible so far.
I have been transferred back and forth between many parts of customer support, exch time requiring a long wait. I downloadd two smart phone aps, and registered on the Vonage PC internet sight. I am still have no phone service.
I called my existing VOIP provider to insure that my number would be released to Vonage. I was told that they would release my phone number to Vonage whenever they requested it.
After more calls and transfers I was ultimately told by the Vonage porting department that my account indicates my phone number is authorised for transfer. I was told to call yet another representative and inform them of the status of my number transfer on their computer system. This rep. attempted to send me back to the porting department again but I insisted that their computer shows that all porting forms and questions were completed and requested again that my phone be connected.
This representative finally admitted that transfer status was as I reported but that seven to fourteen days were required to complete this task. There was no rational explanation given as to why this extended period was required except my existing company may be slow in the transfer.
Although nearly all the representatives I contacted were courteous, most appeared to incapable of providing support on a broad segment of the tasks required to initiate a new residential phone service. They were always quick to send me to another representative. Many of them had rather strong accents which made communication difficult for me. This may not sound politically correct but it is a fact of life that is all too common.
I am weighing my options of cancelling my contract with Vonage but I dread the hassle this is likely to involve.
I have been a Vonage consumer…
I have been a Vonage consumer customer for over 10 years and this is to warn businesses that Vonage may ultimately fail you too. Vonage got its start with residential customers and they were great for a while. Now for the first time I am thinking about leaving them. Why? They forgot where they started. Their customer service processes have become robotic and simple problems that used to be resolved with an enthusiastic and helpful Customer service team suggesting ways to troubleshoot such as testing problematic numbers have now become cost cutting exercises with problems shoved back on to the customer and their broadband provider. They have lost a common sense and logical approach to helping. Dealing with a problem with Vonage is time intensive and in my case now is blocked/ resolved. They appear to have punitive measure to staff going above and beyond based on a conversation with one staff who said: It would be on him and admitted he would be “given “hell” if he went above and beyond and actually (god forbid) raised a ticket with the offline team. Is this a company you want to do business with? I have been calm and I have raged and can’t deal with Vonage anymore.
I have had this service for a…
I have had this service for a year. Had two companies but just cancelled one last month but they wouldn’t refund me for what I paid on it 2 days before. Stated that it was in contract which of course they NEVER sent me when I signed up! Cannot use phone 80% of the time as it will say NO SERVICE. Cannot retrieve messages 90% of time from voicemail. I’m sick of this service because it is not dependable and I have lost so much business due to this system. I do NOT recommend this company at all! Customer service sucks too. I am currently changing to another provider.
Though your Vonage connection…
Though your Vonage connection works well enough (after connecting past midnight after a 12 hr workday) my criticism is that I was not informed of the need to rewire my phone system to connect my phone base to your box which needs to be next to my router – which is located on top of my furnace in a very cramped space in the basement. Pretty inconvenient place for my primary phone to be. Now I have to buy some 60′ of phone cable and run it through the dusty ceiling of my woodshop and through a muddy crawlspace to relocate my phone back to my living space. Moving the phone to make the connection also required me to disassemble my desk and computer array to access the power transformer.
Also, though assured I would never be without a working phone, I was greeted last night at 10:00 p.m.by my wife frustrated that our phone was dead and she had missed an emergency call from a referring physician.
Your help line folks were very pleasant and had remarkably good English. They were also very tolerant of a very … exasperated … customer. My regards to Jose and the prior fellow in India whom, regretfully, I did not catch his name.
I now understand why you provide a VISA gift card. It is not enough to compensate me for the time and aggravation involved and my time this weekend running the new phone cord.
… but what they don’t tell you is that your router needs to be near your primary phone station and you have to add the Vonage box to the clutter on your main station.
Direct contact needed with router and vonage box. Primary phone need to be near the box near the router for similar connection. Missed messages are only reviewed on vonage box.
In the end you have a pile of hardware on your main work desk.
For those of us with the router in the basement – doesn’t work.
First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the largest providers today. Vonage was created by Jeff Pulver, who was responsible for crafting of one the first Voice Over Internet Protocol applications, Free World Dialup. The company has since acquired the fast-growing business VOIP provider, Vocalocity, in 2013. Vonage continues to expand its offerings in both the residential and business market, now utilizing Vocalocity’s resources and customer base as well as their VoIP call platform. Recent innovations in the provider’s offerings including a plug-in for Facebook, iOS and Android apps, mobile calling and far-reaching international calling plans.
In 2009, Vonage introduced its most popular residential plan, Vonage World. The plan offered unlimited international calling to more than 60 countries for a flat rate, and has since expanded to include 70 countries. With a simple setup, competitive pricing and a large array of features, Vonage is an easy to adopt solution.
Most Popular Plan:
Vonage World is the provider’s most popular residential calling plan, for $27.99 a month. The plan includes unlimited minutes to 70 countries around the word, 10 countries for mobile calls, the ability to call on a home phone and two smartphones, and 25 customizable features. The plan also includes number porting to retain your original home phone number, or can provide you with a new number. Included hardware is simple to setup and quick to adopt. Plug in your phone and router, and you’re all set to start making calls.
The Bottom Line:
As one of the most recognizable VoIP providers, and now more stable platform with the 2013 acquisition of Vocalocity, Vonage has formed one of the most powerful calling platforms with unlimited calling in one of the largest pools of included countries. Additions like number porting, smartphone apps, and other unique calling features make Vonage a good choice for those looking to switch to any easy VoIP solution to replace their phone service at home.
All Available Plans:
- Vonage North America: $24.99 a month with free activation for unlimited calling across the U.S. (including Puerto Rico), Canada and now even Mexico
- Vonage World: $27.99 a month for unlimited calling to 70 countries, including unlimited mobile calls to 10 countries
- US & Canada 400: $12.99 a month for 400 calling minutes per month to the U.S., Canada and Puerto Rico
- Vonage 3000 To Globe Philippines: $29.99 a month for 3,000 minutes to major Philippines VoIP provider Globe Telecom, plus Vonage World features including unlimited global calls to 70 countries
All Available Calling Features:
- Three-way calling to add a third person to the conversation at anytime
- Bandwidth Saver to maintain great call quality even when internet connections are poor
- Call Return lets you see who called you and when and return the call without having to redial the number
- Call Transfer to redirect any calls to any number in the U.S., Puerto Rico and Canada while you’re on another call
- Call waiting so you can see who is calling when you’re on the other line
- Do Not Disturb setting will have all your calls go straight to the Vonage Voicemail Plus whenever you want
- In-Network Calling is free to call other Vonage numbers
- International & Directory Assistance Block can block directory assistance and international calls
- Network Availability Number to forward calls to any number of your choice in case power goes out
- Ring Lists let you direct incoming calls to the specific Vonage line of your choice
- Vonage Extensions allow you to take your number anywhere and use your smartphone to make and answer calls through a mobile app
- Selective Call Block to quickly block unwanted calls with through the mobile app or your Online Account. Block and unblock numbers as frequently as you want
- Vonage Voicemail Plus lets you listen to voicemails from your phone or have audio files sent to your e-mail inbox
- Enhanced Call Forwarding to answer home phone calls no matter where you are, through your Vonage Online Account or any other number including mobile
- SimulRing lets you forward your calls to up to five additional phones including desk phones, basic mobile phones or even smartphones without the Vonage Extensions app
- Dedicated Fax Line lets you send or receive faxes from your home without tying up your phone line
- Toll-Free Plus allows you adopt a toll free number for others to call you for free
- Virtual Number lets you save family and friends money by setting up a Virtual Number in their area code, no more long distance calls
- Vonage Online Account to manage your Vonage service from your smartphone or computer
- Special Service Numbers include:
-211: Your connection to community services
-311: Your local public information center
-411: Residential and business phone listings within the U.S., including Puerto Rico, and Canada
-511: Timely travel information
-711: Your state’s Telecommunications Relay Services (TRS) so you can call any phone with a text phone (TTY)
–811: Locate your city’s underground utility lines