I built my own phone system in 1990 so I tried RingCentral to see if they could replicate my old phone system in 2010. Unfortunately RingCentral didn’t work so I tried 8×8, and was able to duplicate my old PBX functions and gain more features while saving on my phone bill. I was impressed with the 8×8 system that I started recommending and setting up the 8×8 phone system for my clients. I now have over 1000 happy users using 8×8. Any VoIP system is only as good as the network it resides on, which was the main cause why my 8×8 customers had call quality issues. I’ve experienced every scenario that made the 8×8 phone fail, but 99.99% of the time it wasn’t the 8×8 system that was the problem. Unfortunately sales people of any VoIP company are not technical enough to know the requirements to make VoIP systems work. I prequalify my customers network for 8×8 before I sell it to them. Sometimes I find no firewall or router that is compatible with VoIP, slow internet, or incompatible data cables. If you don’t have a technical person that understands how to setup VoIP, you may have a bad experience. Sometimes the system may work for years and suddenly issues occur because the network was not setup for 8×8 correctly in the beginning. Most of my 8×8 customers never have an issue after I install their phone system and setup their network. I’ve had many customers switched from RingCentral, Vonage, Nextiva, Comcast, and all major phone companies to 8×8. 8×8 pricing is clear up front. No hidden fees unlike other companies.
The largest taxi company in my area was paying over $1500 a month to AT&T for phone service. When I switch them to 8×8, I got their phone bill down to $135 a month while giving them more features and phone lines. A medical office said 8×8 was $100 more expensive than Vonage, but after 2 months with Vonage they switch to 8×8, because their Vonage bill doubled from using features that were charge by usage instead of a flat rate fee like 8×8. Most VoIP companies are do it yourself with remote support only. Many times you need someone onsite who understands your network and can modify it for VoIP. I know what questions to ask my customers. I have them send me pictures of their equipment so I know what to order to make their overhead paging and phone system work.
My only complaint with 8×8 is their sales/tech support staff can’t keep up with their engineers. Many times I will see a new feature in the system and the sales and tech staff have no idea how to use it until weeks later. I too cannot keep up with the 8×8 upgrades. 8×8 will be the last phone system you will buy!
If you are considering 8×8 as your phone system, contact me for assistance. I make 8×8 look good!
www.MicroTechSys.com – 559 438-7580