We are a fairly large and well known real estate firm in our area. Over a year and a half ago, we acquired a small office who had previously contracted with 8x8 for their phone needs and had nothing but positive comments about the service, equipment and cost. So, since that manager had no complaints we stayed with 8x8 and, that was #1 of 4 offices on 8x8. A few months later, we leased a new space for a second office that needed new IT and phone service. During the build out I did more inquiry into my VoIP options, both locally and nationally. I had worked in telco during the ATT divestiture for several years and have sense performed a lot of IT support and installations. I used my own knowledge along with that of one of our local agents who is also a past telco exec, asking about his knowledge on VoIP companies and equipment offerings. He agreed with me about our local ISP that has superior service with 10GB speeds.
They also do VoIP installs and my inquiry confirmed that their offerings for VoIP equipment and software just could not measure up to what 8x8 offered us. So, we chose 8x8 and we now had our 2nd office of 4, utilizing the VoIP service and equipment with 8x8. Within 10 months, we moved into another new space that we had leased for another office, and again we needed new IT and Phones. Because of the previous experience with 8x8, we ordered new phones and service for that office. So, that is now #3 of 4 offices that are being served by 8x8. Those three offices are not huge but does give us a total of close to 30 extensions by Jan 1, in 3 offices. That's 3 or our 4 offices currently operating on 8x8.
With each location the story was the same:
1. The first thing that was most impressive to me was the ease of installation.
2. The equipment arrived exactly as had been explained to me on the phone, within a few days.
3. There were no issues on the equipment models and features.
4. Follow up training and software configurations were also simple to create, change and implement.
In today’s business world great support and customer service is rare, but our experience with 8x8 has been beyond my expectations. I would like to also add that the installation team from 8x8 was friendly, knowledgeable and helped us customize our features, naming, groups, etc, very simply and quickly. As the GM of Operations and IT, I took this on myself personally install as I frankly expected it to involve a considerable amount of "IT" type of time and insight. It was exactly the opposite and surprisingly simple. Once I completed the first phone, I sat back and just smiled and finished the remaining phones with computer hookups in less than 30 minutes. It is infrequent when one's expectations are exceeded, which 8x8 did and has done! It is rare to have IT installs go so easy and so nice when they do. In the future I can simply ship new phones to any of my offices and assign any of my managers or assistants to do the hardware installation. I can then manage the online setup from my desk at the main office. We also hope to bring our main office of 50+ phones online with 8x8 in 2016.
Kind Regards, Billy Ward | General Manager – IT, Operations, Lead Management and Relocation ERA BLUE KEY PROPERTIES | 1961 Northpoint Blvd. | Hixson, TN 37343 O: 423-877-1966 C: 404-694-0747 F: 423-648-2535 | [email protected] Offices in: Hixson, Cleveland, Dayton and Spring City