When you get this service you can talk to a live person. When you get the service you literally only can talk to a bot. This company wants you to open a case and someone will call you back. It is very difficult to understand the call back from the heavy accent. It’s frustrating when you really need your problem fixed. We had lots of dropped calls and issues. We chose to go to another service. That was January 27th we put our request in through the bot making a case. Then they emailed back and we emailed back to say “yes please cancel”. Please remember our numbers were ported out and we were no longer using 8 x 8. It is now 3/16 and we get a notice saying that our payment did not go through. So, I just got off the phone with one of their representatives. She stated well you did not respond to give us your passcode so we could not cancel your account. Now please remember this is after we have requested our account to be closed twice already. Then she said, “well we called your office and no response”. We have three offices and what kind of company does not get the contact information of their CEO’s. They will not refund us the months that we were not using their service and they would like us to start a whole new cancel case. Please remember they will make it difficult to cancel. So the worst service and the worst customer service as it’s nonexistent besides the computer bot.
8×8 Inc. Verified Reviews & Ratings
Be careful with call recording prices…
Be careful with call recording prices and contract terms. Not upfront at all.
Call quality is amazing, but the the support is a disaster. Worse then Verizon or a cable company! We are migrating our clients off the platform as every issue or question results in a frustrating hour long call to different departments to reach anyone.
The sales rep we had is fantastic though.
We did a short term trial of 8×8…
We did a short term trial of 8×8 alongside another vendor in the summer of 2020. We ultimately decided to use the other vendor and notified the sales rep less than a month after starting the trial. The quote we signed did not specify a contract term, but 8×8 continued to bill us after our notice to cancel. When we pointed out the issue to the, they attempted to bill us for early cancellation despite the lack of a contract term. I would recommend avoiding 8×8.
I was initially excited to be on 8×8…
I was initially excited to be on 8×8 coming from a traditional PBX. The port transition team was helpful. The SAML and Google SSO options are great! Minus a problem they haven’t fixed with SAML provisioning; The service has been reasonable. The big thing we found was that a number of complaints about the app call quality and delay. Customers would complain they couldn’t hear us on the app or vice versa. It was pretty consistent across our sales team and I even experienced it a few times.
Tier 1 Support was marginal. They outsourced to the Phillipines, so while you can get to a person, they are trained to deflect. I spent too much time on the phone going through their process and no being listened to. I didn’t ever want to reach out if I didn’t have to.
The thing that got me to leave is that they keep your lines in contract even after the contract is over. This is deep in their terms of service (something that is illegal to not notify in California). They don’t have “Month to Month” service and no flexibility.
Evergreen contracts are dirty. After finding this out. I bit the bullet and moved all my phones lines to Zoom Phone (1/2 the price) and will be paying the extra “Month” they will charge us. “We don’t have prorated” “We don’t have month to month” Basically, this just confirms that they don’t care about our relationship with them and now they lose over 3k a month.
I will not do business with a company that hides things like that. At least Zoom is straight with us for now.
As a psychologist running my own…
As a psychologist running my own practice, security and accessibility are key. My communication is encrypted to protect my clients’ information. I love the convenience of having access to my calls, SMS messages, and faxes on my cell phone and laptop when I am out of the office, as well as the sturdiness of a desktop phone wired into my router in the office. That way, I am less dependent on the status of my cell phone battery or whether I remembered my hands free device when I know I am going to be on hold for a long time.
8×8 gives me the best of both worlds!
Overall I really like the VoIP system…
Overall I really like the VoIP system. As an account manager I am able to easily administer the extensions. Our offices are in two cities and its nice being part of one system. We have multiple companies under one corporate umbrella and I am easily able to manage ring groups and call routing so calls are answered promptly and with the right company name. How I use the system is constantly evolving as I discover new features and try out ways to utilize them to make our business flow better. Support is kind of hit or miss though. As a larger account, I’m in a dedicated higher level queue. Even so it seems sometimes the person I’m talking to takes a looong time to grasp the issue. Also, they recently implemented a automated phone tree attendant on the line which is just annoying. There are some quirks to the online Account Manager which I hope to see worked through. The system is so feature rich it can be daunting but that’s also what makes it cool.
8×8 inc continues to try and charge my…
8×8 inc continues to try and charge my credit card every month, for months. I have no use for 8×8 services and they have been informed of this. Someone named George Perez said that it would be taken care of. Yet an attempt to bill me happened again this month.
I am posting this so people will be cautious using a service where their customer service can not handle a simple problem after being contacted multiple times over many months.
I have two main issues with 8×8. …
I have two main issues with 8×8. First, the quality of their phone service is mediocre. Call up their customer support and listen to the quality of your phone connection and you will get the point. Dropped calls, static on the lines, etc.
Second is their customer service policies. We are a small business and have consolidated our locations. We went from needing 3 lines to 1. After having been with them for three years, they will not let us downsize our service without a large “cancellation” charge. I am not trying to cancel – just trying to change to reflect our current situation. Turns out that when I signed up they put us on an annual contract. They never send out any notice of renewal to let you know that. I missed the renewal period by less than a month. After talking with several people several times, they would do nothing to help.
An absolutely awful company to work with. As a small business owner I am tuned in to doing what it takes to make our clients successful. This company does not have a clue.
I suggest taking your business to a more customer oriented company.
We absolutely love the fact that we…
We absolutely love the fact that we are not tied to our desks to utilize all of the functionality of a desk phone. We have several people that travel and it was difficult to interact with phone calls (i.e. utilizing park, transfer, etc) but with the mobile app and the ability to plug other phones into different offices across the country saves us a ton of time and money compared to the traditional route.
The ease of use adding new users, a…
The ease of use adding new users, and/or configuring current services/setup!!!! Especially for our growing company, 8×8 has been indispensable!
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.
8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.
8×8 Pricing and Services
Virtual Office X2 Edition – $25 per user, per month
- Phone Number and Virtual Extensions
- Unlimited Calling to 14 Countries
- Unlimited Internet Fax
- 1GB Media Store
- Mobile and Desktop Apps
- Virtual Office Analytics Essentials
- Business SMS
- Instant Messaging and Presence
- Auto Attendant
- Call Queuing
- HD Voice
- Secure Voice
- Single Sign On
- Audio and Video Conferencing With Meetings for 5 participants
- Salesforce, Zendesk & Netsuite CRM Integration
Virtual Office X5 Edition – $35 per user, per month
- All Virtual Office X2 features, plus
- Unlimited Calling to 32 Countries
- 5GB Media Storage
- Audio & Video Conferencing with Meetings for 25 participants
- Call Recording
- Operator Switchboard
Virtual Office x8 Edition – $55 per user, per month
- All Virtual Office X5 features, plus
- Unlimited Calling to 47 Countries
- 10GB Media Storage
- Audi & Video Conferencing with Meeting with 50 Participants
- Salesforce Analytics
- Virtual Office Call Quality Reporting & Analytics
- Virtual Office Analytics Supervisor
- Inbound Contact Center
- Outbound Contact Center
- 2000 Contact Center Minutes
- Contact Center Call Recording Storage for 3 months
- Contact Center Visual IVR
- Contact Center Reporting & Analytics
Unlimited Calling Zone Countries
X2 Edition – 14 Countries
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States
X5 Edition – 32 Countries
Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*
X8 Edition – 47 Countries
Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*
*Excludes Mobile, Special and Premium Numbers
Editor’s Bottom Line of 8×8
Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.
If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.
Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.
When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.