Overall
4.2
Get Pricing
Visit Website

8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
85%
Recommend It
292
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website

Avoid working with this company at all…

Avoid working with this company at all costs. They have mastered the art of deception and poor customer service. Their “service” system is built and designed to make it impossible to get a straight answer. It’s no wonder every sales person at every competitor I talk with says they hear the same thing from former 8×8 customers; “this company is the worst.” 8×8 needs to be decapitated from the top down and restructured before it goes out of business. Good luck!

Avoid working with this company at all costs. They have mastered the art of deception and poor customer service. Their “service” system is built and designed to make it impossible to get a straight answer. It’s no wonder every sales person at every competitor I talk with says they hear the same thing from former 8×8 customers; “this company is the worst.” 8×8 needs to be decapitated from the top down and restructured before it goes out of business. Good luck!

Pros: None.
Cons: Everything.
Would Recommend: No

Sadly some of the worst service ever…

Sadly some of the worst service ever experienced. Their product itself is ok, but the lack of customer service makes it unusable. Used their own portal to submit support request per their instructions after calling and being told they couldn’t help. No response to my tickets although their dashboard shows records of my case being submitted and several follow up messages I’ve left. There are many other companies that care about their customers. Will be moving all 50,000+ units we have in our business to another company.

Sadly some of the worst service ever experienced. Their product itself is ok, but the lack of customer service makes it unusable.

Used their own portal to submit support request per their instructions after calling and being told they couldn’t help. No response to my tickets although their dashboard shows records of my case being submitted and several follow up messages I’ve left.

There are many other companies that care about their customers. Will be moving all 50,000+ units we have in our business to another company.

Pros: None.
Cons: everything 8x8.
Would Recommend: No

After 10 years, this is what we…

After 10 years, this is what we get; We have received your confirmation to cancel some of your lines of service on your 8×8 account. The fees associated with this cancellation are $1,148.49 and will be reflected on your next monthly statement after cancellation has occurred. Fees were calculated by multiplying the monthly service fees of canceled service ($164.07), by the number of months remaining on your contract (7). Website: https://www.8×8.com/terms-and-conditions/business-terms 12. TERMINATION 12.1. Exclusive Termination Rights. The Agreement may be terminated: (f) by Customer through notice provided to 8×8 within the first (30) days after the effective date of Customer’s initial Order, if the Ordered SaaS Services do not satisfy Customer’s requirements, in which case (i) Customer shall be relieved of its Subscription Commitment for any post-termination period and (ii) 8×8 shall refund any Service Fees paid to 8×8 for such post-termination period and any fees paid to 8×8 for the purchase of Ordered Equipment (less a $25.00 (USD) per piece re-stocking fee) that is returned to 8×8 within thirty (30) days after Customer’s notice of termination (with Customer first obtaining a return authorization number from 8×8 and 8×8 providing pre-paid return shipping) in accordance with 8×8’s instructions, in its original packaging, and in an undamaged condition; provided that for avoidance of doubt, (1) Customer shall remain liable for any other amounts incurred under the Agreement, including without limitation any Service Fees for any period prior to such termination, Taxes, Regulatory Fees, or amounts related to Usage (including without limitation any post-termination Usage) and (2) where Customer has not paid Service Fees or other recurring amounts to 8×8 for any pre-termination portion of the Initial Term (including without limitation due to any agreement by 8×8 to waive or delay the billing of any Service Fees or other recurring amounts or to provide free service), Customer shall – notwithstanding any such agreement – become liable for and shall pay to 8×8 any such unpaid Service Fees or other recurring amounts for such pre-termination period. Please review the requested services to be cancelled: Full Cancellation Should you reconsider this cancellation request, we would be happy to assist you. If so, please let us know if there is anything that can be done to resolve any issues that may be associated to this cancellation. Please contact us by logging in at https://support.8×8.com and click view cases to post a comment on your case. You can also reply to this email (please preserve the original body of the email). Cancellation is set to occur on 01/30/2020. If you do not wish to move forward, please let us know. Once the cancellation is completed, you will receive a confirmation email.

After 10 years, this is what we get;

We have received your confirmation to cancel some of your lines of service on your 8×8 account.

The fees associated with this cancellation are $1,148.49 and will be reflected on your next monthly statement after cancellation has occurred. Fees were calculated by multiplying the monthly service fees of canceled service ($164.07), by the number of months remaining on your contract (7).

Website: https://www.8×8.com/terms-and-conditions/business-terms
12. TERMINATION
12.1. Exclusive Termination Rights. The Agreement may be terminated:
(f) by Customer through notice provided to 8×8 within the first (30) days after the effective date of Customer’s initial Order, if the Ordered SaaS Services do not satisfy Customer’s requirements, in which case (i) Customer shall be relieved of its Subscription Commitment for any post-termination period and (ii) 8×8 shall refund any Service Fees paid to 8×8 for such post-termination period and any fees paid to 8×8 for the purchase of Ordered Equipment (less a $25.00 (USD) per piece re-stocking fee) that is returned to 8×8 within thirty (30) days after Customer’s notice of termination (with Customer first obtaining a return authorization number from 8×8 and 8×8 providing pre-paid return shipping) in accordance with 8×8’s instructions, in its original packaging, and in an undamaged condition; provided that for avoidance of doubt, (1) Customer shall remain liable for any other amounts incurred under the Agreement, including without limitation any Service Fees for any period prior to such termination, Taxes, Regulatory Fees, or amounts related to Usage (including without limitation any post-termination Usage) and (2) where Customer has not paid Service Fees or other recurring amounts to 8×8 for any pre-termination portion of the Initial Term (including without limitation due to any agreement by 8×8 to waive or delay the billing of any Service Fees or other recurring amounts or to provide free service), Customer shall – notwithstanding any such agreement – become liable for and shall pay to 8×8 any such unpaid Service Fees or other recurring amounts for such pre-termination period.

Please review the requested services to be cancelled:
Full Cancellation

Should you reconsider this cancellation request, we would be happy to assist you. If so, please let us know if there is anything that can be done to resolve any issues that may be associated to this cancellation. Please contact us by logging in at https://support.8×8.com and click view cases to post a comment on your case. You can also reply to this email (please preserve the original body of the email).

Cancellation is set to occur on 01/30/2020. If you do not wish to move forward, please let us know. Once the cancellation is completed, you will receive a confirmation email.

Pros: Interfaces are aging and their upgrades just cause more problems.
Cons: After 10 years using 8x8 we had to change to due to poor service and virtual meetings that clients couldn't use.
Would Recommend: No

I reached out for assistance on…

I reached out for assistance on changing the outgoing message for the auto attendant. NOTHING I tried work. The rep slowly walked me through the process and rectified the problem. they were patient and explained each step that needed to be done so ideally the next time I can proceede without assistance.

I reached out for assistance on changing the outgoing message for the auto attendant. NOTHING I tried work. The rep slowly walked me through the process and rectified the problem. they were patient and explained each step that needed to be done so ideally the next time I can proceede without assistance.

Would Recommend: Yes

I have been with 8×8 for approximately…

I have been with 8×8 for approximately 7+ years as a customer and reseller/ installer agent. I can say the company has grown to new dimensions and continuously provides professional sales and service. Ultra reliable very few times if any at all downtime. Up and running 5 9’s – 99.999%. The Best !!!!

I have been with 8×8 for approximately 7+ years as a customer and reseller/ installer agent. I can say the company has grown to new dimensions and continuously provides professional sales and service. Ultra reliable very few times if any at all downtime. Up and running 5 9’s – 99.999%. The Best !!!!

Pros: Affordable Professional Service absolutely a must for small business and large compared business as eell.
Cons: None.
Would Recommend: Yes

I’ve recently completed migrating our…

I’ve recently completed migrating our contact centre telephony system from RingCentral to 8×8. In terms of features and usability, 8×8 wins hands down. Very easy to use, intuitive and not clunky. It’s only been 2 months however I’m keen to see the long term reliability of the service as in the last 30 days there’s been a few issues such as calls dropping out, calls not being recorded or shown in the analytics module as well as outages. Aside from that though, I highly rate their system and the technology behind it. Kudos to the 8×8 team.

I’ve recently completed migrating our contact centre telephony system from RingCentral to 8×8. In terms of features and usability, 8×8 wins hands down. Very easy to use, intuitive and not clunky. It’s only been 2 months however I’m keen to see the long term reliability of the service as in the last 30 days there’s been a few issues such as calls dropping out, calls not being recorded or shown in the analytics module as well as outages. Aside from that though, I highly rate their system and the technology behind it. Kudos to the 8×8 team.

Would Recommend: Yes
Amanda S.'s review for8×8 Inc.

Switching to 8X8 has been easy and…

Switching to 8X8 has been easy and their soft phone app for both the PC and mobile phone have been a great feature added to our company. Customer service is very informative and knoweldge about their systems and hardware. I am very happy that we made the switch and us saving over $900 per month is also a plus!

Switching to 8X8 has been easy and their soft phone app for both the PC and mobile phone have been a great feature added to our company. Customer service is very informative and knoweldge about their systems and hardware. I am very happy that we made the switch and us saving over $900 per month is also a plus!

Would Recommend: Yes
Derek R.'s review for8×8 Inc.

My experience thus far is INCREDIBLE!!…

My experience thus far is INCREDIBLE!! Compare to paying $24.95 per line with Comcast Business, plus their rediculous $18.45/month equipment fee and their $2 network investment fee, I am paying now just $39.90 flat for 3 Lines and AMAZING features! Just a cool service all the way around. THere is no question this is far better than any other phone service I know and I worked in the industry for approx 8 years!

My experience thus far is INCREDIBLE!! Compare to paying $24.95 per line with Comcast Business, plus their rediculous $18.45/month equipment fee and their $2 network investment fee, I am paying now just $39.90 flat for 3 Lines and AMAZING features! Just a cool service all the way around. THere is no question this is far better than any other phone service I know and I worked in the industry for approx 8 years!

Pros: Pretty good service. Easy set up so long as your internet is set up correctly.
Cons: None so far!.
Would Recommend: Yes

We started using this instead of Skype…

We started using this instead of Skype and i was great to update we are a small virtual company but we needed to keep in touch with our clients and employees for jobs descriptions, it’s really easy to use and I love that I can have the number on the go, I install the app on my cell phone and even if im not on my desk I can still answer calls and text messages, also the call recording has been helpful to go over conversations and even for small claims can be used for defense, it will be great to be able to send and receive files and images this way I can simplify our communication to one tool

We started using this instead of Skype and i was great to update we are a small virtual company but we needed to keep in touch with our clients and employees for jobs descriptions, it’s really easy to use and I love that I can have the number on the go, I install the app on my cell phone and even if im not on my desk I can still answer calls and text messages, also the call recording has been helpful to go over conversations and even for small claims can be used for defense, it will be great to be able to send and receive files and images this way I can simplify our communication to one tool

Pros: text messages , voice recording.
Cons: can't send or receive images.
Would Recommend: Yes
Rosa B.'s review for8×8 Inc.

Our organization switched to 8×8…

Our organization switched to 8×8 January 2019 and it has been great! The system is very user friendly and helpful. I can normally figure anything out just by searching but support is very professional and helpful whenever needed! The app is very handy as well as some of us work from home at times. We are able to receive ans make phone calls from 8×8 right from our cell phone. Thanks 8×8

Our organization switched to 8×8 January 2019 and it has been great! The system is very user friendly and helpful. I can normally figure anything out just by searching but support is very professional and helpful whenever needed! The app is very handy as well as some of us work from home at times. We are able to receive ans make phone calls from 8×8 right from our cell phone.

Thanks 8×8

Would Recommend: Yes
Loading...
Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

Share Your Feedback

What Do You Think of 8×8 Inc.?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
{{current}} / {{min-length}} Minimum Characters
Submit Review
Request 8×8 Inc. Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request 8×8 Inc. Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now