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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
70%
Recommend It
125
User Reviews
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Joe K.'s review for8×8 Inc.

I built my own phone system in 1990 so…

I built my own phone system in 1990 so I tried RingCentral to see if they could replicate my old phone system in 2010. Unfortunately RingCentral didn’t work so I tried 8×8, and was able to duplicate my old PBX functions and gain more features while saving on my phone bill. I was impressed with the 8×8 system that I started recommending and setting up the 8×8 phone system for my clients. I now have over 1000 happy users using 8×8. Any VoIP system is only as good as the network it resides on, which was the main cause why my 8×8 customers had call quality issues. I’ve experienced every scenario that made the 8×8 phone fail, but 99.99% of the time it wasn’t the 8×8 system that was the problem. Unfortunately sales people of any VoIP company are not technical enough to know the requirements to make VoIP systems work. I prequalify my customers network for 8×8 before I sell it to them. Sometimes I find no firewall or router that is compatible with VoIP, slow internet, or incompatible data cables. If you don’t have a technical person that understands how to setup VoIP, you may have a bad experience. Sometimes the system may work for years and suddenly issues occur because the network was not setup for 8×8 correctly in the beginning. Most of my 8×8 customers never have an issue after I install their phone system and setup their network. I’ve had many customers switched from RingCentral, Vonage, Nextiva, Comcast, and all major phone companies to 8×8. 8×8 pricing is clear up front. No hidden fees unlike other companies. The largest taxi company in my area was paying over $1500 a month to AT&T for phone service. When I switch them to 8×8, I got their phone bill down to $135 a month while giving them more features and phone lines. A medical office said 8×8 was $100 more expensive than Vonage, but after 2 months with Vonage they switch to 8×8, because their Vonage bill doubled from using features that were charge by usage instead of a flat rate fee like 8×8. Most VoIP companies are do it yourself with remote support only. Many times you need someone onsite who understands your network and can modify it for VoIP. I know what questions to ask my customers. I have them send me pictures of their equipment so I know what to order to make their overhead paging and phone system work. My only complaint with 8×8 is their sales/tech support staff can’t keep up with their engineers. Many times I will see a new feature in the system and the sales and tech staff have no idea how to use it until weeks later. I too cannot keep up with the 8×8 upgrades. 8×8 will be the last phone system you will buy! If you are considering 8×8 as your phone system, contact me for assistance. I make 8×8 look good! www.MicroTechSys.com – 559 438-7580

I built my own phone system in 1990 so I tried RingCentral to see if they could replicate my old phone system in 2010. Unfortunately RingCentral didn’t work so I tried 8×8, and was able to duplicate my old PBX functions and gain more features while saving on my phone bill. I was impressed with the 8×8 system that I started recommending and setting up the 8×8 phone system for my clients. I now have over 1000 happy users using 8×8. Any VoIP system is only as good as the network it resides on, which was the main cause why my 8×8 customers had call quality issues. I’ve experienced every scenario that made the 8×8 phone fail, but 99.99% of the time it wasn’t the 8×8 system that was the problem. Unfortunately sales people of any VoIP company are not technical enough to know the requirements to make VoIP systems work. I prequalify my customers network for 8×8 before I sell it to them. Sometimes I find no firewall or router that is compatible with VoIP, slow internet, or incompatible data cables. If you don’t have a technical person that understands how to setup VoIP, you may have a bad experience. Sometimes the system may work for years and suddenly issues occur because the network was not setup for 8×8 correctly in the beginning. Most of my 8×8 customers never have an issue after I install their phone system and setup their network. I’ve had many customers switched from RingCentral, Vonage, Nextiva, Comcast, and all major phone companies to 8×8. 8×8 pricing is clear up front. No hidden fees unlike other companies.

The largest taxi company in my area was paying over $1500 a month to AT&T for phone service. When I switch them to 8×8, I got their phone bill down to $135 a month while giving them more features and phone lines. A medical office said 8×8 was $100 more expensive than Vonage, but after 2 months with Vonage they switch to 8×8, because their Vonage bill doubled from using features that were charge by usage instead of a flat rate fee like 8×8. Most VoIP companies are do it yourself with remote support only. Many times you need someone onsite who understands your network and can modify it for VoIP. I know what questions to ask my customers. I have them send me pictures of their equipment so I know what to order to make their overhead paging and phone system work.

My only complaint with 8×8 is their sales/tech support staff can’t keep up with their engineers. Many times I will see a new feature in the system and the sales and tech staff have no idea how to use it until weeks later. I too cannot keep up with the 8×8 upgrades. 8×8 will be the last phone system you will buy!

If you are considering 8×8 as your phone system, contact me for assistance. I make 8×8 look good!

www.MicroTechSys.com – 559 438-7580

Would Recommend: Yes
Vernell B.'s review for8×8 Inc.

I have used 8X8 for 4 and half years…

I have used 8X8 for 4 and half years and I love the app. I like how I can use the app to make calls and use it to receive calls. I can also get voicemails from the app. I can change my hold music and change how the phone lines roll. Also, they are less expensive than some of the other phone companies I looked at when I opened up.

I have used 8X8 for 4 and half years and I love the app. I like how I can use the app to make calls and use it to receive calls. I can also get voicemails from the app. I can change my hold music and change how the phone lines roll. Also, they are less expensive than some of the other phone companies I looked at when I opened up.

Pros: Easy to use.
Cons: 8X8 Virtual Office.
Would Recommend: Yes
Robert R.'s review for8×8 Inc.

I have been using 8×8 for more than 8…

I have been using 8×8 for more than 8 years. It provides me with full portability allowing me to answer my phone anywhere in the country and in many places throughout the world. My voice messages are forwarded to me by email, my faxes are delivered by PDF attachments to emails and faxes can be sent online. I can use the system on my PC, Laptop and or Smartphone interchangeably. The quality of the voice is excellent. The conference bridge is easy to use for multi-party conference calls with crystal clear quality. The mobile and PC Apps are constantly being upgraded and always easy to use I recommend this service without reservation whatsoever.

I have been using 8×8 for more than 8 years. It provides me with full portability allowing me to answer my phone anywhere in the country and in many places throughout the world. My voice messages are forwarded to me by email, my faxes are delivered by PDF attachments to emails and faxes can be sent online. I can use the system on my PC, Laptop and or Smartphone interchangeably. The quality of the voice is excellent. The conference bridge is easy to use for multi-party conference calls with crystal clear quality. The mobile and PC Apps are constantly being upgraded and always easy to use I recommend this service without reservation whatsoever.

Would Recommend: Yes

We used to have AT&T phone and now we…

we used to have At&t Phone and now we use 8×8 , its a great switch, the Bills are very lower then at&t, and This system also has texting better then landing phone , We love its because the customers like texting. we use for conference calls with out technicians and customer with any Concern they have about projects

we used to have At&t Phone and now we use 8×8 , its a great switch, the Bills are very lower then at&t, and This system also has texting better then landing phone , We love its because the customers like texting. we use for conference calls with out technicians and customer with any Concern they have about projects

Would Recommend: Yes
Kristi S.'s review for8×8 Inc.

8 X 8 was one of the best decisions our…

8 X 8 was one of the best decisions our office made. The ability to customize our phone system and have an auto attendant is perfect for our small chiropractic office. When I need to make changes there is always a friendly and knowledgeable customer service rep to help. The cost of this service is competitive and you get so much more for your money than with standard phone service. THANK YOU 8 X 8

8 X 8 was one of the best decisions our office made. The ability to customize our phone system and have an auto attendant is perfect for our small chiropractic office. When I need to make changes there is always a friendly and knowledgeable customer service rep to help. The cost of this service is competitive and you get so much more for your money than with standard phone service. THANK YOU 8 X 8

Pros: CUSTOMER SERVICE.
Cons: None.
Would Recommend: Yes
Nathan B.'s review for8×8 Inc.

As a single business user the pricing…

As a single business user the pricing was by far the best available on the market and as I only require the basic use of VoIP calls, the functionality and ease of use is perfect for someone like me who is far from an IT expert. Would recommend to others in similar circumstances to mine who don’t require a lot of flashy extras (even though I have use of conference calls, screen sharing etc at no additional cost – I just have no need to use them)

As a single business user the pricing was by far the best available on the market and as I only require the basic use of VoIP calls, the functionality and ease of use is perfect for someone like me who is far from an IT expert. Would recommend to others in similar circumstances to mine who don’t require a lot of flashy extras (even though I have use of conference calls, screen sharing etc at no additional cost – I just have no need to use them)

Pros: Cost effective and ease of use.
Cons: None.
Would Recommend: Yes

8×8 Is a great phone system that I have…

8×8 Is a great phone system that I have enjoyed using over the past 4 years. Its easy to use, set up, get support with, and has enough features to keep me competitive in the market. I love being able to log in wherever I am to use the call and text features as well as listen to my voice mails. I love receiving notifications in my email when I get a message so that I know what I have missed.

8×8 Is a great phone system that I have enjoyed using over the past 4 years. Its easy to use, set up, get support with, and has enough features to keep me competitive in the market. I love being able to log in wherever I am to use the call and text features as well as listen to my voice mails. I love receiving notifications in my email when I get a message so that I know what I have missed.

Pros: Easy to use.
Cons: None.
Would Recommend: Yes

I have been recommending and using 8×8…

I have been recommending and using 8×8 for 8 years now. The product is very stable and reliable, and the features continue to develop. You can bring your own approved VoIP phones to the plan, which can lower the initial cost. If you don’t know how to set this up, I strongly encourage working with either 8×8 or a competent 8×8 consultant to correctly get the solution turned to your liking. Like any VoIP solution relying on the public internet, the connection quality is 99.9% good, but not 100%. You may find it necessary to do a quick reboot of the phone to restore quality connectivity. Don’t be alarmed by this, as today’s VoIP phones operate more like cloud-managed computers. Overall, 8×8 is great value.

I have been recommending and using 8×8 for 8 years now. The product is very stable and reliable, and the features continue to develop. You can bring your own approved VoIP phones to the plan, which can lower the initial cost. If you don’t know how to set this up, I strongly encourage working with either 8×8 or a competent 8×8 consultant to correctly get the solution turned to your liking. Like any VoIP solution relying on the public internet, the connection quality is 99.9% good, but not 100%. You may find it necessary to do a quick reboot of the phone to restore quality connectivity. Don’t be alarmed by this, as today’s VoIP phones operate more like cloud-managed computers. Overall, 8×8 is great value.

Pros: Great features and very reliable even for small SMB's.
Cons: Not so much a con, but need to get trained to fully use system.
Would Recommend: Yes
Matthew M.'s review for8×8 Inc.

Their service just works. We have…

Their service just works. We have saved thousand of dollars per year by getting rid of your phone system and going to 100% VoIP with 8×8. We even offer a financial reimbursement to our employees each month to use their own cell phones for company use with the 8×8 system and still we save money in the end. It is also very easy to add and remove users. Out last provider would NOT let us remove users. You have to pay for the line even if you did not need it.

Their service just works. We have saved thousand of dollars per year by getting rid of your phone system and going to 100% VoIP with 8×8. We even offer a financial reimbursement to our employees each month to use their own cell phones for company use with the 8×8 system and still we save money in the end. It is also very easy to add and remove users. Out last provider would NOT let us remove users. You have to pay for the line even if you did not need it.

Pros: Cheap and flexible service.
Cons: Support is slow but effective.
Would Recommend: Yes
Melanie M.'s review for8×8 Inc.

We have been using for several years…

We have been using for several years now, very easy to use. I love the APP for the iPhone and it is very easy to transfer lines to another line or to voicemail. They are always very helpful when we call and have an issue. I would definitely recommend them. I just do not like getting stuck in a contract when ordering another number but I think every company does that.

We have been using for several years now, very easy to use. I love the APP for the iPhone and it is very easy to transfer lines to another line or to voicemail. They are always very helpful when we call and have an issue. I would definitely recommend them. I just do not like getting stuck in a contract when ordering another number but I think every company does that.

Pros: I love the APP!.
Cons: None.
Would Recommend: Yes
Michael C.'s review for8×8 Inc.

I have been an 8×8 customer for two…

I have been an 8×8 customer for two years. I have been very happy with the quality and value of the service. I am paying far less than I did with Ring Central and the apps and quality of service are far superior in my opinion. The included virtual system setup is very easy to use, even if you are not very technically savvy.

I have been an 8×8 customer for two years. I have been very happy with the quality and value of the service. I am paying far less than I did with Ring Central and the apps and quality of service are far superior in my opinion. The included virtual system setup is very easy to use, even if you are not very technically savvy.

Would Recommend: Yes
Paul Y.'s review for8×8 Inc.

I’ve been an 8×8 customer throughout…

I’ve been an 8×8 customer throughout two of my businesses since 2011. The service is priced very competitively and the virtual office tools allow seamless communications while frequently traveling. Of late, I use the mobile app the most for iOS. I’ve been pleased with the performance. An overall strong recommendation.

I’ve been an 8×8 customer throughout two of my businesses since 2011. The service is priced very competitively and the virtual office tools allow seamless communications while frequently traveling.

Of late, I use the mobile app the most for iOS. I’ve been pleased with the performance.

An overall strong recommendation.

Pros: Reliable Service, Great Support.
Cons: None.
Would Recommend: Yes
Susan H.'s review for8×8 Inc.

Enjoy the system. Can work from home…

Enjoy the system. Can work from home and no one knows the difference. Love the fax system, paperless and can easily filter. The voice mail system works great, can get the messages from my email. Easy to call back. The phones are very simple to use. Doesn’t take much time to set up the system once installed. the help desk is awesome

Enjoy the system. Can work from home and no one knows the difference. Love the fax system, paperless and can easily filter.
The voice mail system works great, can get the messages from my email. Easy to call back. The phones are very simple to use. Doesn’t take much time to set up the system once installed. the help desk is awesome

Pros: simple.
Cons: internet down no phones.
Would Recommend: Yes
Joshua P.'s review for8×8 Inc.

The 8×8 phone system has allowed our…

The 8×8 phone system has allowed our business to be flexible, and expand outside the walls of our office. We have remote workers in other countries that have the phones on their desk. And the app allows all workers the ability to login to their phones and answer calls remotely without having to be at the office.

The 8×8 phone system has allowed our business to be flexible, and expand outside the walls of our office. We have remote workers in other countries that have the phones on their desk. And the app allows all workers the ability to login to their phones and answer calls remotely without having to be at the office.

Pros: Really Flexible Call and Feature Options.
Cons: None.
Would Recommend: Yes
Norman D.'s review for8×8 Inc.

I have used 8×8 now for 18 months…

I have used 8×8 now for 18 months. They offer exceptional quality and price. The features such as showing what lines are in use to the receptionist should be included in the monthly rate. Installation was as easy as plugging in the phones to a POE network. I have not had any service issues with them.

I have used 8×8 now for 18 months. They offer exceptional quality and price. The features such as showing what lines are in use to the receptionist should be included in the monthly rate. Installation was as easy as plugging in the phones to a POE network. I have not had any service issues with them.

Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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