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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
85%
Recommend It
254
User Reviews
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8×8’s customer service is excellent…

8×8’s customer service is excellent and reliable. They are professional, respectful and communicate efficiently. They will work through all issues until the problem is solved and will not get off the phone with you until all your questions are answered. We are new to 8×8 and have been in constant contact with customer service. We would definitely recommend this company.

8×8’s customer service is excellent and reliable. They are professional, respectful and communicate efficiently. They will work through all issues until the problem is solved and will not get off the phone with you until all your questions are answered. We are new to 8×8 and have been in constant contact with customer service. We would definitely recommend this company.

Would Recommend: Yes
Mohit K.'s review for8×8 Inc.

I am a regular user of 8×8’s…

I am a regular user of 8×8’s products & using it since long time. in case of any problem, the customer support responds very well. Customer support does have patience & they are easily reachable. I contacted them today for technical support for my one line, and they did helped me with exceptional support.

I am a regular user of 8×8’s products & using it since long time. in case of any problem, the customer support responds very well. Customer support does have patience & they are easily reachable.
I contacted them today for technical support for my one line, and they did helped me with exceptional support.

Pros: Customer support /representatives.
Cons: App lags at times.
Would Recommend: Yes

We have been using 8X8 for over 3 years…

We have been using 8X8 for over 3 years now and the system works great. I had to call customer service for a phone that had issues reconnecting to the service after having it unplugged during some remodeling. The online tech was courteous and walked me through getting the phone up and running in a rather short amount of time.

We have been using 8X8 for over 3 years now and the system works great. I had to call customer service for a phone that had issues reconnecting to the service after having it unplugged during some remodeling. The online tech was courteous and walked me through getting the phone up and running in a rather short amount of time.

Would Recommend: Yes
Danny R.'s review for8×8 Inc.

Have just started using 8 x 8 and they…

Have just started using 8 x 8 and they seem to provide a good service with quality support. The installation team went over most of the features and when I had issues with the phone system their customer service spent the time required to fix the problem. They also helped me start my porting process and showed me how to use the app and the features on the app. Overall great experience thus far with 8×8.

Have just started using 8 x 8 and they seem to provide a good service with quality support. The installation team went over most of the features and when I had issues with the phone system their customer service spent the time required to fix the problem. They also helped me start my porting process and showed me how to use the app and the features on the app. Overall great experience thus far with 8×8.

Would Recommend: Yes

I run into very few problems while…

I run into very few problems while using this system for my office. On the rare occasion I do happen to run into an issue, it is almost immediately solved by one short phone call to their customer service line. The support personnel is always patient and courteous any time I do need help. They never make me feel like my questions are dumb and they always go out of their way to make me feel at ease while working through my questions with them. None of my staff have had a bad experience yet and we have been with 8×8 for years! 10/10 would highly recommend.

I run into very few problems while using this system for my office. On the rare occasion I do happen to run into an issue, it is almost immediately solved by one short phone call to their customer service line. The support personnel is always patient and courteous any time I do need help. They never make me feel like my questions are dumb and they always go out of their way to make me feel at ease while working through my questions with them. None of my staff have had a bad experience yet and we have been with 8×8 for years! 10/10 would highly recommend.

Pros: Great customer support.
Cons: None.
Would Recommend: Yes
Dustin B.'s review for8×8 Inc.

Service and support exceeds my…

Service and support exceeds my expectations every time! I recently had an issue with a new device so once I opened a new case I was able to start a chat session. This is very valuable when trying to multitask in the IT world. The support representative was very helpful and was able to resolve my issue right away.

Service and support exceeds my expectations every time! I recently had an issue with a new device so once I opened a new case I was able to start a chat session. This is very valuable when trying to multitask in the IT world. The support representative was very helpful and was able to resolve my issue right away.

Would Recommend: Yes

Great tech support and customer…

Great tech support and customer service. Very fast turn around. Satisfied with their knowledge every time. Highly recommend. Able to use virtual or physical phone and mobile app makes remote work and calling a breeze. Would like more options in the app however works great and very easy to use. has been A great service

Great tech support and customer service. Very fast turn around. Satisfied with their knowledge every time. Highly recommend. Able to use virtual or physical phone and mobile app makes remote work and calling a breeze. Would like more options in the app however works great and very easy to use. has been A great service

Would Recommend: Yes

8×8 is competitively priced, well…

8×8 is competitively priced, well supported, and has been an excellent service for our business. Would highly recommend!! I’m continually impressed that when we have issues or want to make changes, they are very accommodating, handle our requests expeditiously and professionally, and don’t charge an arm and a leg to do it. We’ve had a great experience.

8×8 is competitively priced, well supported, and has been an excellent service for our business. Would highly recommend!! I’m continually impressed that when we have issues or want to make changes, they are very accommodating, handle our requests expeditiously and professionally, and don’t charge an arm and a leg to do it. We’ve had a great experience.

Pros: Excellent Customer Service.
Cons: None.
Would Recommend: Yes
Karla I.'s review for8×8 Inc.

I am happy with the cost of service…

I am happy with the cost of service given that it is the most affordable in my area. The app is user friendly. I can almost do everything myself. When I have called for support, the technicians have been knowledgeable and courteous, they don’t want to just get you off the phone, like I’ve experienced with other companies. 8×8’s personnel are interested in resolving what ever issue you encounter fast and in a friendly manner.

I am happy with the cost of service given that it is the most affordable in my area. The app is user friendly. I can almost do everything myself. When I have called for support, the technicians have been knowledgeable and courteous, they don’t want to just get you off the phone, like I’ve experienced with other companies. 8×8’s personnel are interested in resolving what ever issue you encounter fast and in a friendly manner.

Would Recommend: Yes
Ron S.'s review for8×8 Inc.

Have used 8×8 for years. Improvements…

Have used 8×8 for years. Improvements have been continual and welcome over that time. The flexibility of connecting from home or on the road and having it appear as if I’m in the office is great. Their Android app and internet app work well. Would like better pricing for fax lines but overall – a good value.

Have used 8×8 for years. Improvements have been continual and welcome over that time. The flexibility of connecting from home or on the road and having it appear as if I’m in the office is great. Their Android app and internet app work well. Would like better pricing for fax lines but overall – a good value.

Pros: The general flexibility of VOIP in general.
Cons: Paying for mulitiple fax lines seems like overkill.
Would Recommend: Yes

We have been using the 8×8 VoIP…

We have been using the 8×8 VoIP platform for over 7 years now at our corporate office and are slowly but surely converting our site phones as well. Our rep is fantastic and gets us as many promotions as possible when we are adding new services. We are very happy with the features provided by the service and the cost.

We have been using the 8×8 VoIP platform for over 7 years now at our corporate office and are slowly but surely converting our site phones as well.

Our rep is fantastic and gets us as many promotions as possible when we are adding new services. We are very happy with the features provided by the service and the cost.

Pros: Features & Cost.
Cons: None.
Would Recommend: Yes

Working with 8×8 is an absolute breeze….

Working with 8×8 is an absolute breeze. Every account manager I’ve worked with has been excellent. Highly recommend as a VOIP cloud provider. I’m training to use the VCC soon and the features and quality look very promising. The amount of features and uses in their normal VO is also very good. Keeping everything organized is a huge plus for me.

Working with 8×8 is an absolute breeze. Every account manager I’ve worked with has been excellent. Highly recommend as a VOIP cloud provider. I’m training to use the VCC soon and the features and quality look very promising. The amount of features and uses in their normal VO is also very good. Keeping everything organized is a huge plus for me.

Would Recommend: Yes

It’s easy to install quickly. I…

It’s easy to install quickly. I schedule the setup meeting with their support team. I was able to use it in half hour. However the software maybe changed over time and I cannot use the App to schedule an important meeting with my customer. I report it online and next day I got call with Tech support and they fix the problem. I am hoping it won’t happen but the overall experience was good.

It’s easy to install quickly. I schedule the setup meeting with their support team. I was able to use it in half hour. However the software maybe changed over time and I cannot use the App to schedule an important meeting with my customer. I report it online and next day I got call with Tech support and they fix the problem. I am hoping it won’t happen but the overall experience was good.

Pros: Good support.
Cons: Need to have reliable internet.
Would Recommend: Yes

Great service and outstanding customer…

Great service and outstanding customer service. We switched to 8×8 and have enjoyed the experience. Great tools for users and a good dashboard. The best part of it is customer service, they are very responsive and helpful and work hard to make sure the customer is completely satisfied with the result.

Great service and outstanding customer service. We switched to 8×8 and have enjoyed the experience. Great tools for users and a good dashboard. The best part of it is customer service, they are very responsive and helpful and work hard to make sure the customer is completely satisfied with the result.

Pros: Customer service!.
Cons: None so far.
Would Recommend: Yes

8×8 is a great product for phone…

8×8 is a great product for phone systems. They work well with desktop phones but they also have a desktop app that you can install and use a headset with, so if you don’t want to use a physical phone, you don’t have to. The management system online is easy to use, and you easily set up new users, ring groups, extensions, and record calls for QA. Their service is good and they’ll do whatever they can to get you operational if you have an issue.

8×8 is a great product for phone systems. They work well with desktop phones but they also have a desktop app that you can install and use a headset with, so if you don’t want to use a physical phone, you don’t have to. The management system online is easy to use, and you easily set up new users, ring groups, extensions, and record calls for QA. Their service is good and they’ll do whatever they can to get you operational if you have an issue.

Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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