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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
83%
Recommend It
501
User Reviews
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Pricing is affordable but sometimes the…

Pricing is affordable but sometimes the quality can be sacrificed. Support on the second tier is very helpful, but the first tier is difficult to get the problem resolved the first time. The mobile application does not always work properly and has some glitches. The Application Panel is easy to use and navigate.

Pricing is affordable but sometimes the quality can be sacrificed. Support on the second tier is very helpful, but the first tier is difficult to get the problem resolved the first time. The mobile application does not always work properly and has some glitches. The Application Panel is easy to use and navigate.

Pros: Great Value.
Cons: None.
Would Recommend: Yes
Melissa B.'s review for8×8 Inc.

8×8 makes things so easy. I don’t have…

8×8 makes things so easy. I don’t have a clunky phone on my desk anymore and I’m not chained to a cord. thanks for making my job easy.

8×8 makes things so easy. I don’t have a clunky phone on my desk anymore and I’m not chained to a cord. thanks for making my job easy.

Pros: ease of use.
Cons: none.
Would Recommend: Yes
Cindy W.'s review for8×8 Inc.

I love this phone service. It has all…

I love this phone service. It has all of the features i need for very little cost including the phone equipment. I was able to have access to a complete customizable pbx with vary little money. I was also able to lease equipment for $5.00, My business looks like I have 20 people working for me. I urge you to watch the on demand videos and use your account manager because they are helpful….

I love this phone service. It has all of the features i need for very little cost including the phone equipment. I was able to have access to a complete customizable pbx with vary little money. I was also able to lease equipment for $5.00, My business looks like I have 20 people working for me. I urge you to watch the on demand videos and use your account manager because they are helpful….

Pros: GREAT CUSTOMER SUPPORT.
Cons: Integration was not easy.
Would Recommend: Yes

8×8 has been a night and day difference…

8×8 has been a night and day difference from our previous VOIP provider. We run multiple sales dealerships and are finally able to have a mobile sales and service team that operate entirely on soft-phones. Changing phone providers is always a headache but my onboarding was made clear and efficient. The new features we’ve gained is truly changing the way we do business and we are saving money from the switch!

8×8 has been a night and day difference from our previous VOIP provider. We run multiple sales dealerships and are finally able to have a mobile sales and service team that operate entirely on soft-phones. Changing phone providers is always a headache but my onboarding was made clear and efficient. The new features we’ve gained is truly changing the way we do business and we are saving money from the switch!

Would Recommend: Yes

I have been using this service for…

I have been using this service for about a year now. Great VOIP services. Great features. Auto attendant feature works great. Nice to be able to answer calls from anywhere. Works on your cell phone as an app or you can buy an IP phone to use while in the office. Supports Cisco, polycom, and more. Reasonable prices.

I have been using this service for about a year now. Great VOIP services. Great features. Auto attendant feature works great. Nice to be able to answer calls from anywhere. Works on your cell phone as an app or you can buy an IP phone to use while in the office. Supports Cisco, polycom, and more. Reasonable prices.

Pros: Great quality of service. Great features.
Cons: None.
Would Recommend: Yes
Larry R.'s review for8×8 Inc.

I tried several VoIP solutions, and…

I tried several VoIP solutions, and this one fit all my needs – low cost, good voice quality, with an easy to use app. Adding an extra line was quick and easy. I’m very happy with 8×8. Some of the services I tried had confusing interfaces or would not offer a simple solution (everything was geared for the ultra-complex setup). Some didn’t offer a free trial

I tried several VoIP solutions, and this one fit all my needs – low cost, good voice quality, with an easy to use app. Adding an extra line was quick and easy. I’m very happy with 8×8.

Some of the services I tried had confusing interfaces or would not offer a simple solution (everything was geared for the ultra-complex setup). Some didn’t offer a free trial

Pros: Good sound; Good price; Easy to use Apapp.
Cons: Support is great, but the online help database is hard to navigate.
Would Recommend: Yes

AHI Corporate Housing has been a…

AHI Corporate Housing has been a customer of 8×8 for many years. They are very good at helping our entire team with any problems we have. I appreciate all the hard work they have put in to our account. 8×8 is a company that is always there for us. They always follow up to see if reported problems are fixed .

AHI Corporate Housing has been a customer of 8×8 for many years. They are very good at helping our entire team with any problems we have. I appreciate all the hard work they have put in to our account. 8×8 is a company that is always there for us. They always follow up to see if reported problems are fixed .

Pros: Account Manager and Customer Service are excellent.
Cons: Problems with the app occasionally.
Would Recommend: Yes

This service has been a very good use…

This service has been a very good use for my small business and the application works great. It’s great that they offer a free trial, and that you can get everything you need from this provider including EFax and texts and the fact I can make as many lines as I want for my line is nice overall I think 8×8 is a great service

This service has been a very good use for my small business and the application works great.
It’s great that they offer a free trial, and that you can get everything you need from this provider including EFax and texts and the fact I can make as many lines as I want for my line is nice overall I think 8×8 is a great service

Would Recommend: Yes
Rachelle P.'s review for8×8 Inc.

8×8 delivers cloud-based business…

8×8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are proven, reliable, and less expensive than traditional solutions.

8×8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are proven, reliable, and less expensive than traditional solutions.

Would Recommend: Yes

the product works. it is not the best…

the product works. it is not the best and of course it is not the worst. also to be honest with you this is not a product i chose my self it was required for my job.

the product works. it is not the best and of course it is not the worst. also to be honest with you this is not a product i chose my self it was required for my job.

Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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