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8×8 Inc.

San Jose, CA
8×8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium...
1987
Year Founded
73%
Recommend It
48
User Reviews
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8×8 Reviews
Provider Overview
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We just installed our 8×8…

We just installed our 8×8 services so are still learning a lot about all the options we have. The programming flexibility is great and has allowed us to customize the system to meet our needs. Additionally, the flexibility to hear/view/access voice mails in real time is awesome! We’ve got a lot to learn but are looking forward to taking advantage of all 8×8 has to offer.

We just installed our 8×8 services so are still learning a lot about all the options we have. The programming flexibility is great and has allowed us to customize the system to meet our needs. Additionally, the flexibility to hear/view/access voice mails in real time is awesome! We’ve got a lot to learn but are looking forward to taking advantage of all 8×8 has to offer.

Pros: None.
Cons: None.
Billy W.'s review for8×8 Inc.

We are a fairly large and…

We are a fairly large and well known real estate firm in our area. Over a year and a half ago, we acquired a small office who had previously contracted with 8×8 for their phone needs and had nothing but positive comments about the service, equipment and cost. So, since that manager had no complaints we stayed with 8×8 and, that was #1 of 4 offices on 8×8. A few months later, we leased a new space for a second office that needed new IT and phone service. During the build out I did more inquiry into my VoIP options, both locally and nationally. I had worked in telco during the ATT divestiture for several years and have sense performed a lot of IT support and installations. I used my own knowledge along with that of one of our local agents who is also a past telco exec, asking about his knowledge on VoIP companies and equipment offerings. He agreed with me about our local ISP that has superior service with 10GB speeds. They also do VoIP installs and my inquiry confirmed that their offerings for VoIP equipment and software just could not measure up to what 8×8 offered us. So, we chose 8×8 and we now had our 2nd office of 4, utilizing the VoIP service and equipment with 8×8. Within 10 months, we moved into another new space that we had leased for another office, and again we needed new IT and Phones. Because of the previous experience with 8×8, we ordered new phones and service for that office. So, that is now #3 of 4 offices that are being served by 8×8. Those three offices are not huge but does give us a total of close to 30 extensions by Jan 1, in 3 offices. That’s 3 or our 4 offices currently operating on 8×8. With each location the story was the same: 1. The first thing that was most impressive to me was the ease of installation. 2. The equipment arrived exactly as had been explained to me on the phone, within a few days. 3. There were no issues on the equipment models and features. 4. Follow up training and software configurations were also simple to create, change and implement. In today’s business world great support and customer service is rare, but our experience with 8×8 has been beyond my expectations. I would like to also add that the installation team from 8×8 was friendly, knowledgeable and helped us customize our features, naming, groups, etc, very simply and quickly. As the GM of Operations and IT, I took this on myself personally install as I frankly expected it to involve a considerable amount of “IT” type of time and insight. It was exactly the opposite and surprisingly simple. Once I completed the first phone, I sat back and just smiled and finished the remaining phones with computer hookups in less than 30 minutes. It is infrequent when one’s expectations are exceeded, which 8×8 did and has done! It is rare to have IT installs go so easy and so nice when they do. In the future I can simply ship new phones to any of my offices and assign any of my managers or assistants to do the hardware installation. I can then manage the online setup from my desk at the main office. We also hope to bring our main office of 50+ phones online with 8×8 in 2016. Kind Regards, Billy Ward | General Manager – IT, Operations, Lead Management and Relocation ERA BLUE KEY PROPERTIES | 1961 Northpoint Blvd. | Hixson, TN 37343 O: 423-877-1966 C: 404-694-0747 F: 423-648-2535 | [email protected] Offices in: Hixson, Cleveland, Dayton and Spring City

We are a fairly large and well known real estate firm in our area. Over a year and a half ago, we acquired a small office who had previously contracted with 8×8 for their phone needs and had nothing but positive comments about the service, equipment and cost. So, since that manager had no complaints we stayed with 8×8 and, that was #1 of 4 offices on 8×8. A few months later, we leased a new space for a second office that needed new IT and phone service. During the build out I did more inquiry into my VoIP options, both locally and nationally. I had worked in telco during the ATT divestiture for several years and have sense performed a lot of IT support and installations. I used my own knowledge along with that of one of our local agents who is also a past telco exec, asking about his knowledge on VoIP companies and equipment offerings. He agreed with me about our local ISP that has superior service with 10GB speeds.

They also do VoIP installs and my inquiry confirmed that their offerings for VoIP equipment and software just could not measure up to what 8×8 offered us. So, we chose 8×8 and we now had our 2nd office of 4, utilizing the VoIP service and equipment with 8×8. Within 10 months, we moved into another new space that we had leased for another office, and again we needed new IT and Phones. Because of the previous experience with 8×8, we ordered new phones and service for that office. So, that is now #3 of 4 offices that are being served by 8×8. Those three offices are not huge but does give us a total of close to 30 extensions by Jan 1, in 3 offices. That’s 3 or our 4 offices currently operating on 8×8.

With each location the story was the same:
1. The first thing that was most impressive to me was the ease of installation.
2. The equipment arrived exactly as had been explained to me on the phone, within a few days.
3. There were no issues on the equipment models and features.
4. Follow up training and software configurations were also simple to create, change and implement.

In today’s business world great support and customer service is rare, but our experience with 8×8 has been beyond my expectations. I would like to also add that the installation team from 8×8 was friendly, knowledgeable and helped us customize our features, naming, groups, etc, very simply and quickly. As the GM of Operations and IT, I took this on myself personally install as I frankly expected it to involve a considerable amount of “IT” type of time and insight. It was exactly the opposite and surprisingly simple. Once I completed the first phone, I sat back and just smiled and finished the remaining phones with computer hookups in less than 30 minutes. It is infrequent when one’s expectations are exceeded, which 8×8 did and has done! It is rare to have IT installs go so easy and so nice when they do. In the future I can simply ship new phones to any of my offices and assign any of my managers or assistants to do the hardware installation. I can then manage the online setup from my desk at the main office. We also hope to bring our main office of 50+ phones online with 8×8 in 2016.

Kind Regards, Billy Ward | General Manager – IT, Operations, Lead Management and Relocation ERA BLUE KEY PROPERTIES | 1961 Northpoint Blvd. | Hixson, TN 37343 O: 423-877-1966 C: 404-694-0747 F: 423-648-2535 | [email protected] Offices in: Hixson, Cleveland, Dayton and Spring City

Pros: None.
Cons: None.

Being able to effectively…

Being able to effectively communicate in a fast-paced, cloud-based, social-media driven society, is paramount to any business regardless of its size. 8×8 provides just that: quick and effective communication. As a receptionist for a busy insurance agency, 8×8 has definitely transformed the way we stay connected with our customers and our staff. With a simple click of my mouse, I have a plethora of options at my fingertips. From transferring calls, to the live chat feature, to the virtual switchboard (my personal favorite), 8×8 has not only made my job a breeze, but it has also raised the bar in phone technology as a whole. Our sales agents especially enjoy the mobile apps providing them a virtual office, regardless of their location. I couldn’t imagine managing the many calls I receive throughout the day, as well as communicating with our many staff members, without 8×8! Thanks 8×8!

Being able to effectively communicate in a fast-paced, cloud-based, social-media driven society, is paramount to any business regardless of its size. 8×8 provides just that: quick and effective communication. As a receptionist for a busy insurance agency, 8×8 has definitely transformed the way we stay connected with our customers and our staff. With a simple click of my mouse, I have a plethora of options at my fingertips. From transferring calls, to the live chat feature, to the virtual switchboard (my personal favorite), 8×8 has not only made my job a breeze, but it has also raised the bar in phone technology as a whole. Our sales agents especially enjoy the mobile apps providing them a virtual office, regardless of their location. I couldn’t imagine managing the many calls I receive throughout the day, as well as communicating with our many staff members, without 8×8! Thanks 8×8!

Pros: None.
Cons: None.

We love the versatility of 8×8. My …

We love the versatility of 8×8. My favorite features are the ability to change the greeting, easily change business hours on holidays, forward extensions when employees are absent, and to top it off the price is right! We are very happy that when we chose to go VOiP we chose 8×8.

We love the versatility of 8×8. My favorite features are the ability to change the greeting, easily change business hours on holidays, forward extensions when employees are absent, and to top it off the price is right!

We are very happy that when we chose to go VOiP we chose 8×8.

Pros: None.
Cons: None.

For Suncoast Partnership to End Hom…

For Suncoast Partnership to End Homelessness, availability and mobility are keys. The ability to easily forward extensions to any phone and use the virtual office pro app anywhere, creates a much more flexible office environment without losing contact with the community. Our small staff grows in its capacity to serve through the use of 8×8. So far reliability and support have been great.

For Suncoast Partnership to End Homelessness, availability and mobility are keys. The ability to easily forward extensions to any phone and use the virtual office pro app anywhere, creates a much more flexible office environment without losing contact with the community. Our small staff grows in its capacity to serve through the use of 8×8. So far reliability and support have been great.

Pros: Virtual Office and Quality.
Cons: None.
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Provider Overview

8×8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan:

8×8 Virtual Office – Unlimited Extension
The most popular plan from 8×8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8×8 will match any competitor quote, and also offer volume discounts for multiple users. 

Unlimited Extension Plan comes with the following features:
– Hosted PBX
– Auto Attendant
– Extension Dialing
– On-Hold Music
– Ring Groups
– Directory Assistance Listing
– Online Billing
– Online Admin Portal
– Local Number Porting (LNP)

Included with each extension:
– Unlimited calling
– Direct Phone Number
– Personalized Voicemail
– Voicemail to Email
– Conference Bridge
– Caller ID, Call Waiting
– Caller ID Block
– Call Transfers
– Call Park
– 3-Way Calling
– Online Dashboard
– Advanced Call Forwarding
– Group Intercom Paging,
– Do Not Disturb (DND)
– Stutter Tone Notification
– Local Time Display
– Phone-Based Management
– iOS & Android App Integration
– Click2Call

CRM/Contact Integration:
– Salesforce
– ACT!
– Netsuite
– SugarCRM
– eAgent
– Outlook

Faxing Options:
– 
Unlimited Fax
– Metered Fax

Inbound Numbers:
– 
Virtual Numbers,
– International Virtual Numbers
– Toll-Free Virtual Numbers

Exclusive Options:
8×8 Virtual Office Mobile: Available for the iOS and Android, 8×8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8×8 Awards:
8×8 Ranked #1 on Infonetics’ 2015 Cloud Unified Communications Scorecard
8×8 CIO Impact Awards for Unified Communications & Collaboration
8×8 Virtual Contact Center Wins Ventana Research 2014 Business Technology Leadership Award
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
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