I submitted a request for a quote on their website twice and received no reply. I emailed a complaint and was assigned a rep a week later. He made an appointment to demo the software and didn’t show up. I said, fine, just send a quote. It took a month for him to send me the quote and it was for the wrong plan and had exorbitant setup fees. I asked for a corrected quote… three weeks ago. He has yet to respond. I emailed his manager.. no response. I contacted their Facebook and requested a new rep.. no new rep. Basically I’ve been sitting in my hand with my credit card waiting to give them money for 3 months. We’re only going to buy like 10 licenses but come on.. if you don’t want our business, say so, don’t just blow us off.
8×8 Inc. Verified Reviews & Ratings
As my firm’s account manager…
As my firm’s account manager I don’t need technical help often but when I do I almost enjoy calling in. 8×8 has the most available, attentive and effective technical service I have encountered in 35 years of management. In a world where you often struggle to simply understand a service provider, 8×8 maintains a staff that grasps problems quickly, actually suggests preventative management tips, and never talks in unexplained company jargon. An illustration: One night I asked a question that stumped the techie, was asked to hold, and then heard in the background what must have been her colleagues filling her in. The urgency of those muffled voices and the eagerness with which the techie delivered the answer… It made me very happy to have selected 8×8.
When we started out a year ago…
When we started out a year ago, things seems decent. Getting in touch with implementation team seemed easy and responsive. Fast forward a year later when we need help with basic setup and integration with salesforce. It is nearly impossible to get ahold of anyone not in sales. My “rep” who is the point person I’m supposed to work through ignores my calls and emails now. He cannot give me the contact info of any of the “managers” he has to talk with to get things resolved.
Tried getting help one weekends and after hours and all I get is a call center overseas that then has to call someone who actually knows the system. Those folks only work weekdays during business hours and you’re lucky to get a call back in three days.
This company really went downhill.
I have been a customer of 8×8 for…
I have been a customer of 8×8 for almost 10 years. When we first picked them up, their engineers worked with our company to adjust their UI and even add new features to be compatible with our needs. With my experience in VoIP, 8×8 even asked me if I would like them to recommend my services as an IT consultant to other companies in my area that were installing 8×8. Needless to say, I know their systems quite well, both customer-facing and back-end.
But their support has moved overseas, and low-priority bugs get kicked under the rug and marked “resolved” without being fixed. I had 2 locations go without phone service for a month because the sales rep wouldn’t pick up the phone and send us new devices. No one on their team knows how to get faxes to work using the ATAs that they provide for analogue phones.
Over the last several months, my customer has paid me a couple thousand dollars just to work on 8×8 related issues, and they still handle many calls themselves. I don’t know how companies who don’t have a professional VoIP specialist like me are able to keep 8×8 functioning.
The worst service, customer for…
The worst service, customer for 4 months now, nothing but issues. You can’t delete text massages, take 20 minute to send a one page fax, call delays, sounds as if you are driving when using your phone. Stuck in a 1 year contract. I report issues every month and nothing get fixed. They over bill me for lines I don’t have. Just the worst.
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.
8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.
8×8 Pricing and Services
Virtual Office X2 Edition – $25 per user, per month
- Phone Number and Virtual Extensions
- Unlimited Calling to 14 Countries
- Unlimited Internet Fax
- 1GB Media Store
- Mobile and Desktop Apps
- Virtual Office Analytics Essentials
- Business SMS
- Instant Messaging and Presence
- Auto Attendant
- Call Queuing
- HD Voice
- Secure Voice
- Single Sign On
- Audio and Video Conferencing With Meetings for 5 participants
- Salesforce, Zendesk & Netsuite CRM Integration
Virtual Office X5 Edition – $35 per user, per month
- All Virtual Office X2 features, plus
- Unlimited Calling to 32 Countries
- 5GB Media Storage
- Audio & Video Conferencing with Meetings for 25 participants
- Call Recording
- Operator Switchboard
Virtual Office x8 Edition – $55 per user, per month
- All Virtual Office X5 features, plus
- Unlimited Calling to 47 Countries
- 10GB Media Storage
- Audi & Video Conferencing with Meeting with 50 Participants
- Salesforce Analytics
- Virtual Office Call Quality Reporting & Analytics
- Virtual Office Analytics Supervisor
- Inbound Contact Center
- Outbound Contact Center
- 2000 Contact Center Minutes
- Contact Center Call Recording Storage for 3 months
- Contact Center Visual IVR
- Contact Center Reporting & Analytics
Unlimited Calling Zone Countries
X2 Edition – 14 Countries
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States
X5 Edition – 32 Countries
Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*
X8 Edition – 47 Countries
Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*
*Excludes Mobile, Special and Premium Numbers
Editor’s Bottom Line of 8×8
Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.
If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.
Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.
When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.