Overall
4.0
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8×8 Inc.

San Jose, CA
8×8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium...
1987
Year Founded
70%
Recommend It
53
User Reviews
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Signed up for 8X8’s service at…

Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great. 5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date. 9 days in I speak to the support set up dept and I’m told the porting of my number can start as of now, not 9 days ago when I signed up and that will take another 5-7 business days. After completing the set up call and walk through I’m told I will be receiving a series of 3 emails confirming my porting of the number. Another 8 business day pass and no emails so I call customer support. Their customer service agents at 8X8 have no idea what department to send you to nor which department they even work in for that matter. Its a complete circus! Finally get to a tech support agent after 3 separate calls because of being placed on hold and then getting disconnected from them. He tells me he does not even see a porting ticket created and that it has not been done nor started, all this after almost an hour and a half on hold. That’s all I could deal with so I moved on to the cancellation process. Bottom line. Its been a full month and I have a phone sitting on my desk that’s used as a paper weight. I’ve used my Ooma service through out this complete disaster of a cloud phone service carrier. For any small or mid sized business owner your time is valuable and 8X8 has no regard for it what so ever . They will run you around and around with excuses and reasons as to where the mishap has taken place but none of it being on them of course. 8X8 is completely unprofessional and disorganized and has no regard for your time as a consumer. They have also never heard the term customer service. I was more than patient with the time frames I was given and only to find out nothing was being done. Sale rep didn’t return calls after the sale was made and her voicemail no longer says its even her, always nice to know the direct contact for your business phone carrier may not be with the company next week. Do yourself a favor and RUN from this company!!! Your business phone service is far too important to be in the hands of this company and their complete inability to perform the services they offer.

Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great.

5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date.
9 days in I speak to the support set up dept and I’m told the porting of my number can start as of now, not 9 days ago when I signed up and that will take another 5-7 business days. After completing the set up call and walk through I’m told I will be receiving a series of 3 emails confirming my porting of the number.

Another 8 business day pass and no emails so I call customer support. Their customer service agents at 8X8 have no idea what department to send you to nor which department they even work in for that matter. Its a complete circus!

Finally get to a tech support agent after 3 separate calls because of being placed on hold and then getting disconnected from them. He tells me he does not even see a porting ticket created and that it has not been done nor started, all this after almost an hour and a half on hold. That’s all I could deal with so I moved on to the cancellation process.

Bottom line. Its been a full month and I have a phone sitting on my desk that’s used as a paper weight. I’ve used my Ooma service through out this complete disaster of a cloud phone service carrier. For any small or mid sized business owner your time is valuable and 8X8 has no regard for it what so ever . They will run you around and around with excuses and reasons as to where the mishap has taken place but none of it being on them of course.

8X8 is completely unprofessional and disorganized and has no regard for your time as a consumer. They have also never heard the term customer service. I was more than patient with the time frames I was given and only to find out nothing was being done. Sale rep didn’t return calls after the sale was made and her voicemail no longer says its even her, always nice to know the direct contact for your business phone carrier may not be with the company next week.

Do yourself a favor and RUN from this company!!! Your business phone service is far too important to be in the hands of this company and their complete inability to perform the services they offer.

Pros: Features and price if they worked.
Cons: 0 reliability, 0 customer service.
Would Recommend: No

My company chose 8×8 as we began…

My company chose 8×8 as we began to grow and needed VOIP service. We had service for about 2 years before trying to cancel our service. New customer beware there contracts have auto renew and you should prepare to cancel at anytime in order to save your valuable time. I have an e-mail from management telling me if they could not fix our service they would cancel our service with no fees. However after giving them time to fix our service and still continue to have problems we decided to move forward in finding new service. We did our research to find a new service provider, then to have to all our numbers ported. activate our new service, then cancel our service with 8×8 took a year of our time. They tell me over the phone that this offer from them was only good for 14 days. and want over $700.00 to cancel our service. We have service with another provider but they are going to continue to bill us for service until we pay there fees. We also contacted the FCC and filed a complaint.

My company chose 8×8 as we began to grow and needed VOIP service. We had service for about 2 years before trying to cancel our service. New customer beware there contracts have auto renew and you should prepare to cancel at anytime in order to save your valuable time. I have an e-mail from management telling me if they could not fix our service they would cancel our service with no fees. However after giving them time to fix our service and still continue to have problems we decided to move forward in finding new service. We did our research to find a new service provider, then to have to all our numbers ported. activate our new service, then cancel our service with 8×8 took a year of our time. They tell me over the phone that this offer from them was only good for 14 days. and want over $700.00 to cancel our service. We have service with another provider but they are going to continue to bill us for service until we pay there fees. We also contacted the FCC and filed a complaint.

Pros: None.
Cons: Horable service.
Would Recommend: No

We have used 8×8 across two…

We have used 8×8 across two different business for over 5 years. I came to this site today because we are actively looking to leave them. Like many businesses, we frankly no longer need physical office phones as we have computers on all the time and are working with them. Having moved to the 8×8 Virtual Office software for this, we find it to be absolutely horrible. I just tried to hang up a call and the software wouldn’t hang up. I even shut down the app, and still, the call was connected. I ended up having to reboot the computer to end the call. And this is for calls that are often garbled. As soon as I finish this review, I am going to find a different provider. Good bye, and good riddance, 8×8!

We have used 8×8 across two different business for over 5 years. I came to this site today because we are actively looking to leave them. Like many businesses, we frankly no longer need physical office phones as we have computers on all the time and are working with them. Having moved to the 8×8 Virtual Office software for this, we find it to be absolutely horrible. I just tried to hang up a call and the software wouldn’t hang up. I even shut down the app, and still, the call was connected. I ended up having to reboot the computer to end the call. And this is for calls that are often garbled. As soon as I finish this review, I am going to find a different provider. Good bye, and good riddance, 8×8!

Pros: Well known.
Cons: Unreliable and expensive.
Would Recommend: No

What we love most about 8×8 App is …

What we love most about 8×8 App is that we can stay communicated regardless of our location. We use it to communicate between countries..

What we love most about 8×8 App is that we can stay communicated regardless of our location. We use it to communicate between countries..

Would Recommend: Yes

We just installed our 8×8…

We just installed our 8×8 services so are still learning a lot about all the options we have. The programming flexibility is great and has allowed us to customize the system to meet our needs. Additionally, the flexibility to hear/view/access voice mails in real time is awesome! We’ve got a lot to learn but are looking forward to taking advantage of all 8×8 has to offer.

We just installed our 8×8 services so are still learning a lot about all the options we have. The programming flexibility is great and has allowed us to customize the system to meet our needs. Additionally, the flexibility to hear/view/access voice mails in real time is awesome! We’ve got a lot to learn but are looking forward to taking advantage of all 8×8 has to offer.

Would Recommend: Yes
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Provider Overview

8×8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan:

8×8 Virtual Office – Unlimited Extension
The most popular plan from 8×8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8×8 will match any competitor quote, and also offer volume discounts for multiple users. 

Unlimited Extension Plan comes with the following features:
– Hosted PBX
– Auto Attendant
– Extension Dialing
– On-Hold Music
– Ring Groups
– Directory Assistance Listing
– Online Billing
– Online Admin Portal
– Local Number Porting (LNP)

Included with each extension:
– Unlimited calling
– Direct Phone Number
– Personalized Voicemail
– Voicemail to Email
– Conference Bridge
– Caller ID, Call Waiting
– Caller ID Block
– Call Transfers
– Call Park
– 3-Way Calling
– Online Dashboard
– Advanced Call Forwarding
– Group Intercom Paging,
– Do Not Disturb (DND)
– Stutter Tone Notification
– Local Time Display
– Phone-Based Management
– iOS & Android App Integration
– Click2Call

CRM/Contact Integration:
– Salesforce
– ACT!
– Netsuite
– SugarCRM
– eAgent
– Outlook

Faxing Options:
– 
Unlimited Fax
– Metered Fax

Inbound Numbers:
– 
Virtual Numbers,
– International Virtual Numbers
– Toll-Free Virtual Numbers

Exclusive Options:
8×8 Virtual Office Mobile: Available for the iOS and Android, 8×8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8×8 Awards:
8×8 Ranked #1 on Infonetics’ 2015 Cloud Unified Communications Scorecard
8×8 CIO Impact Awards for Unified Communications & Collaboration
8×8 Virtual Contact Center Wins Ventana Research 2014 Business Technology Leadership Award
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard

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