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Dialpad

Dialpad Verified Reviews & Ratings

San Fransisco, CA
As one of the leading pure-cloud communications solutions for business, Dialapad offers HD voice, video group messaging, SMS, MMS,...
2011
Year Founded
92%
Recommend It
38
User Reviews
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It is easy to operate across multiple…

It is easy to operate across multiple devices. With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well. Some issues in coordination between apps on the phone such as dialing into conference calls from calendar invites. Sometimes it won’t accept the calls through dialpad, or it won’t transfer the dial-in code to be used in dialpad. The other issue is with the main line that gets forwarded to operators. It does not show the caller id for the caller, just the number for the main line. Finally, it can be a little confusing on the phone because it connects through the carrier and shows a completely different outgoing number on the screen for New York of Florida most of the the time. Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. There was an initial lag when I first started using the system, but it has gotten much better. -via Capterra

It is easy to operate across multiple devices. With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well.

Some issues in coordination between apps on the phone such as dialing into conference calls from calendar invites. Sometimes it won’t accept the calls through dialpad, or it won’t transfer the dial-in code to be used in dialpad.

The other issue is with the main line that gets forwarded to operators. It does not show the caller id for the caller, just the number for the main line.

Finally, it can be a little confusing on the phone because it connects through the carrier and shows a completely different outgoing number on the screen for New York of Florida most of the the time.

Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. There was an initial lag when I first started using the system, but it has gotten much better.

-via Capterra

Would Recommend: Yes

Dialpad is fantastic. Their software…

Dialpad is fantastic. Their software works on every device I can think of and they have plans starting a free to try their service on a single number through running an entire call center and everything in between. As your organization scales Dialpad scales within the same application and just works great. Honestly, there is almost nothing I don’t like about the service. I find it annoying that to get the best pricing you need to pay annually. I would prefer to sign a longer term agreement and pay monthly but I guess the higher pricing is the trade off for that flexibility. My overall experience with Dialpad has been great. Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century. -via Capterra

Dialpad is fantastic. Their software works on every device I can think of and they have plans starting a free to try their service on a single number through running an entire call center and everything in between. As your organization scales Dialpad scales within the same application and just works great.

Honestly, there is almost nothing I don’t like about the service. I find it annoying that to get the best pricing you need to pay annually. I would prefer to sign a longer term agreement and pay monthly but I guess the higher pricing is the trade off for that flexibility.

My overall experience with Dialpad has been great. Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

-via Capterra

Would Recommend: Yes

I really like the ease of use and the…

I really like the ease of use and the numerous features. The biggest plus is the ability to expand and provision new services as your business grows. Very handy. Android application. Recently it has been very buggy. Picking up a call on an Android phone often times drops the calls. Subsequent updates to the app have gotten better, so I believe this problem will go away soon. -via Capterra

I really like the ease of use and the numerous features.

The biggest plus is the ability to expand and provision new services as your business grows. Very handy.

Android application. Recently it has been very buggy. Picking up a call on an Android phone often times drops the calls. Subsequent updates to the app have gotten better, so I believe this problem will go away soon.

-via Capterra

Would Recommend: Yes

Note: Dialpad offered gift certificates…

Note: Dialpad offered gift certificates to reviewers. I think thats shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. Thats genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there¿s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), theyve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed. Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won¿t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesnt even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title thats it), so I lose a lot of functionality thats essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app. As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, theres a lot that the app can do which I dont need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but Ill be wary of whether their inconsistent iOS interface is an indication of spotty development overall. -via Capterra

Note: Dialpad offered gift certificates to reviewers. I think thats shady. But I have used the app 2+ years.
Best:

I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. Thats genius, a good value, and worth all interface hassles.

Also, support has improved a lot. I get timely, thorough responses to issues: there¿s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), theyve sent detailed analysis explaining what happened.

At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won¿t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesnt even time out.

The app provides a skeleton contacts function (name, phone numbers, emails, company, and title thats it), so I lose a lot of functionality thats essential for a communications app.

Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around).

Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list.

As a mobile-only (not an enterprise) user, theres a lot that the app can do which I dont need.

Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but Ill be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

-via Capterra

Would Recommend: Yes

Call quality, ease of use, stability…

Call quality, ease of use, stability and reliability of both the client software and the calls themselves, great features for teams, and very affordable pricing. We’ve noticed that, on occasion, when adding a contact to Dialpad and then having that contact call in does not always associate them with that newly created contact entry. Whenever that happens, we have to delete the contact entry that was already created, and then create a new contact entry for that person / company based on their most recent call / call history. That typically causes the contact entry to assign appropriately from that point forward when they call in. The overall experience with Dialpad so far has been fantastic. We’ve tried several other services, and when we finally stumbled upon Dialpad (can’t really remember how we found them now) it was like a breath of fresh air. So much easier to use, so much more reliable. It has a feature set and user interface that just makes sense. It has been truly great so far, and we’ve already recommended it to several clients and other business colleagues. -via Capterra

Call quality, ease of use, stability and reliability of both the client software and the calls themselves, great features for teams, and very affordable pricing.

We’ve noticed that, on occasion, when adding a contact to Dialpad and then having that contact call in does not always associate them with that newly created contact entry.

Whenever that happens, we have to delete the contact entry that was already created, and then create a new contact entry for that person / company based on their most recent call / call history.

That typically causes the contact entry to assign appropriately from that point forward when they call in.

The overall experience with Dialpad so far has been fantastic. We’ve tried several other services, and when we finally stumbled upon Dialpad (can’t really remember how we found them now) it was like a breath of fresh air.

So much easier to use, so much more reliable. It has a feature set and user interface that just makes sense. It has been truly great so far, and we’ve already recommended it to several clients and other business colleagues.

-via Capterra

Would Recommend: Yes
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Provider Overview

As one of the leading pure-cloud communications solutions for business, Dialapad offers HD voice, video group messaging, SMS, MMS, conferencing and even screen sharing in their packed Unified Communications platform. While the company is now focused on offering cloud-based VoIP and UC solutions, Dialpad has an interesting past including name changes, and rebrands. However, despite a past complicated enough to warrant a timeline on their website, Dialpad now stands as a leading pure-cloud communications provider for business, with both SMB and Enterprise solutions available. In fact, Dialpad’s creator, Craig Walker, is known as the creator of Google Voice and Yahoo! Voice.

Originally founded in 1999 by Walker, Dialpad started  as an early pioneer in the VoIP industry – which was acquired by Yahoo! In 2000. Walker began again with Firespotter Labs, which had launched a product accelerator to build web and mobile apps to otherwise outdated industries. After a series of successful app launches, including Jotly – an app that allowed you to rate anything, and which made the front page of The Wall Street Journal – the company launched UberConference . As their first step into Unified Communications, the app was a huge success. Following this success, on what is now known as the Dialpad app began in 2014, and the company changed its name to Switch.

After a January 2015 launch, Dialpad has come out of beta, and the company was able to raise $35 million in Series C funding . Most recently, Dialpad has reacquired Walker’s original company name, and has even opened a Japanese office in April of 2016.

 

Dialpad Pricing and Services

 

Most Popular Plan:

While Dialpad has a number of different solutions, and plans available, their most popular service is their Pro plan for $25/person/month.

Features Included With the Pro Plan:

  • Free Company Main Line and Virtual Receptionist
  • Multi-Device Ringing and Call Switching
  • Integrations with G Suite, Office 365, and LinkedIn
  • Email and Online Support
  • Call Transfer, Three-Way Calling, Call Forwarding, Video, and Messaging
  • Unlimited calling and texting in the US and Canada
  • Contact and Company Directory
  • Do Not Disturb
  • Up to 3 Departments
  • Unlimited Call Recording
  • Phone Porting and Toll-Free Numbers
  • Custom Greetings and Music
  • Auto-Attendant with Call Operators and Business/After Hrs Voicemail
  • VoIP and PSTN Enabled
  • Chrome App plus Native Windows and Mac Clients
  • Mobile Apps for Android and iOS
  • Call Queues
  • Salesforce Integration
  • Up to 25 Departments
  • Up to 10 Offices
  • International Offices
  • Voicemail Transcription
  • Phone and Chat Support
  • Polycom Phone Support
  • Auto Recording
  • Analytics
  • UberConference for  Free

Pricing:

  • $25/person/month
  • Unlimited US calling and texting
  • Toll-free numbers for $5/month and $.02/minute

Integrations:

  • Google Apps
  • Microsoft Office
  • Salesforce CRM
  • LinkedIn, Twitter, Facebook and other social networks

 

Editor’s Bottom Line of Dialpad

 

You’d be hard-pressed to find a better pedigree than founders Craig Walker, John Rector, and Brian Peterson. Dialpad offers a price point that is one of the lowest you can find, especially for unlimited calling. They don’t cut corners by being stingy with features or nickel-and-diming you with hidden charges – they just offer a great product at a low price. As a pure-cloud provider, Dialpad offers completely hosted solutions tailored to both the SMB and Enterprise market. With more than just simple, and unlimited, VoIP calling Dialpad offers an entire hosted UC stack. If your company is looking to adopt a cloud only solution, Dialpad is very high on the list of options to consider.

Beyond simple VoIP calling, Dialpad also offers an entire Unified Communications stack of products, so your team can stay in touch with a variety of channels. Dialpad also provides HD video calls and conferencing,  which can of course integrate with the business apps you user everyday. Dialpad also includes instant messaging, direct SMS, MMS, and group messaging integrated directly into the Dialpad solution for a truly multichannel Unified Communications offering. Businesses can utilize these channels for in office messaging, or even offer new methods  of communications to clients or customers. Dialpad’s mobile app also allows users to stay connected all at once, and receive a single message on up to 5 devices at the same time.

Dialpad also boasts a very strong integration base to build off of. Of course, with the nature of APIs a seasoned developer could build almost any integration for any platform. However, with Dialpad, you are adopting a solution that already has prebuilt integrations for some of the most popular solutions. Whether your business utilizes Google Apps for work, or is invested in the Microsoft Office ecosystem, Dialpad has you covered. The UC solution comes with both Google Apps and Microsoft Office integrations baked right in, so you don’t have to sacrifice a developer’s time just to build the bridges. On top of office apps, Dialpad also supports a unique integration with Salesforce, to bridge the gap between CRM and UC for a true omni-channel support experience.

On top of everything else included in Dialpad’s solution, users also gain access to the incredibly popular and renowned UberConference. As a dedicated conferencing solution, Uberconference allows users to host group phone or video calls without the need for a PIN. Uberconference attempts to make conference calls as simple as possible, and has even won multiple awards including the 2014 Telecommunications Company of the Year – Silver, the 2014 Best Everyday Utility User Experience Award, and the TechCrunch Disrupt Annual Winner 3 times in a row –  just to name a few.

Screenshots
  • Dialpad Messaging Dashboard
    Dialpad Messaging Dashboard
  • Dialpad Analytics
    Dialpad Analytics
  • Dialpad Team Member Overview
    Dialpad Team Member Overview
  • Dialpad Call History
    Dialpad Call History

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