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Dialpad

Dialpad Verified Reviews & Ratings

San Fransisco, CA
Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes...
2011
Year Founded
90%
Recommend It
77
User Reviews
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Alex V.'s review forDialpad

I use dialpad for my day to day…

I use dialpad for my day to day outbound calls with one of my freelancing job and it hasn’t let me down yet. In all honesty, I hadn’t used dialpad before so to me, ease of use was very important. I can safely say that dialpad is very user-orientated and anyone can easily adapt to its UI. I highly recommend dialpad.

I use dialpad for my day to day outbound calls with one of my freelancing job and it hasn’t let me down yet. In all honesty, I hadn’t used dialpad before so to me, ease of use was very important. I can safely say that dialpad is very user-orientated and anyone can easily adapt to its UI. I highly recommend dialpad.

Would Recommend: Yes
Anatolie D.'s review forDialpad

We’ve been using Dialpad for our sales…

We’ve been using Dialpad for our sales team for the past 6 months and it has been working great. The pricing is affordable and both the web app and iPhone apps work great for our team. Setting up a 1-800 number was a bit of a hassle and I had to get in touch with support to get the number working across my team members, but the support has always been super fast to respond and helpful. We did have to contact them to unlock international calling credits through chat when we first set up our account, which I found was odd but they were quick to set it up. Overall we are very happy with Dialpad and will continue to use them for our sales team – once you get past the initial set up the product works great!

We’ve been using Dialpad for our sales team for the past 6 months and it has been working great. The pricing is affordable and both the web app and iPhone apps work great for our team. Setting up a 1-800 number was a bit of a hassle and I had to get in touch with support to get the number working across my team members, but the support has always been super fast to respond and helpful. We did have to contact them to unlock international calling credits through chat when we first set up our account, which I found was odd but they were quick to set it up. Overall we are very happy with Dialpad and will continue to use them for our sales team – once you get past the initial set up the product works great!

Pros: Easy to use, affordable.
Cons: Some actions require reaching out to support.
Would Recommend: Yes

I have been using dial pad for 18…

I have been using dial pad for 18 months now, and it has been very useful, especially with data tracking. I’ve been using it to log calls, notes, seeing if the call was connected or not. Now we are migrating to hubspot, and due to the effectiveness of this tool, we make sure to integrate Dialpad too.

I have been using dial pad for 18 months now, and it has been very useful, especially with data tracking. I’ve been using it to log calls, notes, seeing if the call was connected or not. Now we are migrating to hubspot, and due to the effectiveness of this tool, we make sure to integrate Dialpad too.

Pros: Very good hubspot and salesforce intergration.
Cons: Sometimes, there's an audio problem.
Would Recommend: Yes

There are a lot of great features that…

There are a lot of great features that make things so much easier! Being able to text is super convenient. It eliminates time spent on the phone when it’s not needed. Which is also another reason why being able to block spam calls is a nice benefit as well. Would definitely recommend to other business owners.

There are a lot of great features that make things so much easier! Being able to text is super convenient. It eliminates time spent on the phone when it’s not needed. Which is also another reason why being able to block spam calls is a nice benefit as well. Would definitely recommend to other business owners.

Would Recommend: Yes

This is a terrific platform off of…

This is a terrific platform off of which you can operate your business. The follow-me feature auto-sends calls to your cell when not at your desk. The price is most certainly right. I have it incorporated into my CRM for one-click dialing (really neat!). I have yet to figure out how to separate out my personal cell from the business line; the system seems to have usurped my personal line and merged into their system.

This is a terrific platform off of which you can operate your business. The follow-me feature auto-sends calls to your cell when not at your desk. The price is most certainly right. I have it incorporated into my CRM for one-click dialing (really neat!). I have yet to figure out how to separate out my personal cell from the business line; the system seems to have usurped my personal line and merged into their system.

Pros: Easy to impliment.
Cons: None.
Would Recommend: Yes

Overall Dialpad works great! I love how…

Overall Dialpad works great! I love how it gives me a different work phone number, but calls & messages are still received on my personal cell. The two main downsides are the technical difficulties that often occur – the app will just not work – and the missing FaceTime feature (this causes me to have to use my personal phone number when doing virtual interviews).

Overall Dialpad works great! I love how it gives me a different work phone number, but calls & messages are still received on my personal cell. The two main downsides are the technical difficulties that often occur – the app will just not work – and the missing FaceTime feature (this causes me to have to use my personal phone number when doing virtual interviews).

Pros: Phone calls and text messages are able to be directed to your personal phone, merging and transferring, easy contact searching.
Cons: Sometimes has technical issues, and does not have a FaceTime feauture.
Would Recommend: Yes
Andrew D.'s review forDialpad

I’ve been using Dialpad for almost 6…

I’ve been using Dialpad for almost 6 months with my start up and its been great. Flexible. Straight forward. Bang for your buck. Integrations etc. I’m integrating Dialpad into our legacy sister companies due to data acquisition functionality. I’ve used many other telephony services / call center software in coordination with Salesforce/Hubspot/other CRMs and Dialpad is the best out there for small and medium-sized companies, especially if they’re growth oriented. Great work Dialpad. Keep it up.

I’ve been using Dialpad for almost 6 months with my start up and its been great. Flexible. Straight forward. Bang for your buck. Integrations etc. I’m integrating Dialpad into our legacy sister companies due to data acquisition functionality.

I’ve used many other telephony services / call center software in coordination with Salesforce/Hubspot/other CRMs and Dialpad is the best out there for small and medium-sized companies, especially if they’re growth oriented. Great work Dialpad. Keep it up.

Pros: Customer Service, flexibility, data acquisitions, integrations, reliability, intuitive functionality, goodbye comcast.
Cons: Hardware constraints, minor mobile app issues.
Would Recommend: Yes

It has really helpful features like the…

It has really helpful features like the syncing on hubspot, transcripts, recording, transcription of voicemail, etc. I like the version on the phone. Really helpful. I really like it. Very reliable overall. However there are Connectivity and delay issues once in a while. Sometimes mic won’t work, there’s a delay, there’s a static sound. Analytics area could also be improved. Idk if it’s my laptop but sometimes it lags.

It has really helpful features like the syncing on hubspot, transcripts, recording, transcription of voicemail, etc. I like the version on the phone. Really helpful. I really like it. Very reliable overall. However there are Connectivity and delay issues once in a while. Sometimes mic won’t work, there’s a delay, there’s a static sound. Analytics area could also be improved. Idk if it’s my laptop but sometimes it lags.

Pros: It has really helpful features like the syncing on hubspot, transcripts, recording, transcription of voicemail, erc. I like the version on the phone. Really helpful. I really like it. Very reliable overall.
Cons: Connectivity and delay issues once in a while. Some time mic won't work, there's a delay, there's a static sound. Analytics area could alse be improved. Idk if it's my laptop but sometimes it lags.
Would Recommend: Yes

Very good app. It helps me a lot as a…

Very good app. It helps me a lot as a mortgage officer to communicate with all my clients. Very reliable most of the time. I’d say 95%. I’ve had very few problems. It is very convenient to have the application on my phone. It allows me to be aware of any calls with clients also texts even on the go.

Very good app. It helps me a lot as a mortgage officer to communicate with all my clients. Very reliable most of the time. I’d say 95%. I’ve had very few problems. It is very convenient to have the application on my phone. It allows me to be aware of any calls with clients also texts even on the go.

Would Recommend: Yes
Mike D.'s review forDialpad

Dialpad has helped our small US & India…

Dialpad has helped our small US & India based software company connect with our clients & prospects and is apart of our daily routine of tools that we trust & rely on. Aside from the latency issues of not connecting in certain areas our sales & support teasm have grown dependent on dial pad a a back up to when our CRM Husport goes down, so it can serve primary & secondary uses.

Dialpad has helped our small US & India based software company connect with our clients & prospects and is apart of our daily routine of tools that we trust & rely on. Aside from the latency issues of not connecting in certain areas our sales & support teasm have grown dependent on dial pad a a back up to when our CRM Husport goes down, so it can serve primary & secondary uses.

Pros: latency on connections are slow.
Cons: None.
Would Recommend: Yes
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Provider Overview

Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes. Whether you’re looking to set up a business VoIP phone service, customer support center, outbound sales call center, or a web conference software for your team, Dialpad offers a solution at various price ranges.

With revolutionary, cloud-based, VoiceAI software, Dialpad presents businesses with capabilities such as real-time call transcription, smart notes, real-time sentiment analysis, and real-time coaching, including all of the conventional telecom capabilities. Businesses using Dialpad can also enjoy the benefits of app integration, which works with popular software such as GSuite, Zendesk, Salesforce, LinkedIn, and more.

Every business wants to get the best bang for their buck. With so many options to choose from, we need to carefully evaluate the cost of business communication, and only then we can make an informed decision that benefits us. Dialpad does great best to provide enough information on plans & pricing, but we need to take a closer look to see exactly what we are getting here.

Let’s dig deeper into Dialpad products & pricing to help decision-makers decide on how to move forward.

Additional reading:

» Our complete review on Dialpad Plans & Pricing

» RingCentral vs Dialpad

 

Dialpad Products Overview

Dialpad Breakdown of Products & Solutions in 2020

Dialpad Breakdown of Products & Solutions – Updated 9/1/2020

 

Dialpad offers four telecommunication solutions to businesses — Talk, UberConference, Support, and Sell. All four products are packed with features, and there are different pricing options to choose from based on your needs and business size. Combined, the products provide powerful platforms for business communication.

 

Dialpad Talk Plans & Pricing

Dialpad Talk solution is the cloud-based, AI-powered, VoIP business phone system that supports all of the traditional and modern phone features such as messages, voice, video, integration, and mobile or desktop app. With Talk, you can sync your business phone system with any device of yours, and you can integrate apps such as Google Suite, Zendesk, Salesforce or Slack with it.

Talk with clients at your office during the day, then share notes and set meetings on your phone during the night.

Dialpad Talk is capable of great things, and it’s a powerful tool to have at your disposal, especially if you’re dealing with lots of clients and apps at the same time. It’s also a good tool to use for team communication, and you’re able to organize the app so it doesn’t interfere with your team/client dynamic.

Features include capabilities like:

  • Phone, Messaging, Video
  • App Integration
  • Unlimited Calls
  • International Calls
  • Call Routing
  • Desk Phone Integration
  • Voicemail

Dialpad Talk is available to trial for 14 days absolutely free, and is available in 3 pricing options: Standard, Pro, and Enterprise, with different features that we will cover down below.

 

Dialpad Talk Features & Pricing

Compare Plans Standard Pro Enterprise
Quick Overview
Pricing (billed annually) $15/mo/user $25/mo/user Not listed, contact sales
Pricing (month-to-month) $20/mo/user $30/mo/user Not listed, contact sales
User Limits 1 user minimum 3 users minimum 100 users minimum
Unlimited Calling in US & Canada Yes Yes Yes
Mobile/Desktop Softphone & App Yes Yes Yes
Call Recording Yes Yes Yes
Multi-Level Auto Attendant Yes Yes Yes
Additional Numbers No Yes Yes
Custom Routing Yes Yes Yes
Extensions No No 24/7
Toll-free Numbers Yes Yes Yes
Automatic Spam Detection Yes  Yes  Yes
Number Porting Local & Toll-Free, Fees Apply Local & Toll-Free, Fees Apply Local & Toll-Free, Fees Apply
Switch Calls Between Devices Yes Yes Yes
Three-Way Calling Yes Yes Yes
Voicemail Transcription Yes Yes Yes
Click-to-Call Yes Yes Yes
Speech Coaching Yes Yes Yes
Collaboration Features
Contact Syncing  Yes  Yes  Yes
Analytics & Reporting  Basic Advanced Fully Customizable
Ring Groups 3 max 25 max Unlimited
Call Queues No  Yes  Yes
Online Meetings (UberConference) Yes Yes Yes
Unlimited SMS, MMS (domestic only)  Yes  Yes  Yes
International SMS No  Yes  Yes
Integrations
Salesforce No Yes Yes
Zendesk No Yes Yes
Slack No Yes Yes
Hubspot No Yes Yes
Zapier No Yes Yes
G Suite Yes Yes Yes
Office 365 Yes Yes Yes
Azure No No Yes
Okta No No Yes
OneLogin No No Yes
ServiceNow Yes Yes Yes
APIs & Webhooks Yes Yes Yes
Outreach Yes Yes Yes
Yes Yes Yes
Support & Customer Service
Knowledge Base Yes Yes Yes
Community Forum Yes Yes Yes
Multilingual Web Yes Yes Yes
Multilingual Chat Yes Yes Yes
Support Coverage 24/5 24/7 24/7
Phone Support No Yes Yes
Service Level Agreement No No Yes

 

It’s up to businesses to decide whether these features are worth the additional 50% budget increase. If your business relies heavily on other software (Salesforce, Slack, ServiceNow, etc.), investing in the Pro Plan  is a good choice, and you get the additional benefits as well. As we can see, the Standard Plan ($20/mo) offers us most of the core features of a business phone system, but it lacks some advanced features which are included in the Pro Plan. With Pro Plan, businesses get access to integration features, queue holds, logs, phone support, and international numbers at the cost of an additional $10/mo per agent.

Running a business phone system is no easy task, and having these additional tools that can help can lift a lot of weight off of your phone agents. As for the Enterprise plan, there’s not much to talk about except it’s worth mentioning that Dialpad could give better deals if you have more agents that require these services.

 

Editor’s Bottom Line of Dialpad

You’d be hard-pressed to find a better pedigree than founders Craig Walker, John Rector, and Brian Peterson. Dialpad offers a price point that is one of the lowest you can find, especially for unlimited calling. They don’t cut corners by being stingy with features or nickel-and-diming you with hidden charges – they just offer a great product at a low price. As a pure-cloud provider, Dialpad offers completely hosted solutions tailored to both the SMB and Enterprise market. With more than just simple, and unlimited, VoIP calling Dialpad offers an entire hosted UC stack. If your company is looking to adopt a cloud only solution, Dialpad is very high on the list of options to consider.

Beyond simple VoIP calling, Dialpad also offers an entire Unified Communications stack of products, so your team can stay in touch with a variety of channels. Dialpad also provides HD video calls and conferencing,  which can of course integrate with the business apps you user everyday. Dialpad also includes instant messaging, direct SMS, MMS, and group messaging integrated directly into the Dialpad solution for a truly multichannel Unified Communications offering. Businesses can utilize these channels for in office messaging, or even offer new methods  of communications to clients or customers. Dialpad’s mobile app also allows users to stay connected all at once, and receive a single message on up to 5 devices at the same time.

Dialpad also boasts a very strong integration base to build off of. Of course, with the nature of APIs a seasoned developer could build almost any integration for any platform. However, with Dialpad, you are adopting a solution that already has prebuilt integrations for some of the most popular solutions. Whether your business utilizes Google Apps for work, or is invested in the Microsoft Office ecosystem, Dialpad has you covered. The UC solution comes with both Google Apps and Microsoft Office integrations baked right in, so you don’t have to sacrifice a developer’s time just to build the bridges. On top of office apps, Dialpad also supports a unique integration with Salesforce, to bridge the gap between CRM and UC for a true omni-channel support experience.

On top of everything else included in Dialpad’s solution, users also gain access to the incredibly popular and renowned UberConference. As a dedicated conferencing solution, Uberconference allows users to host group phone or video calls without the need for a PIN. Uberconference attempts to make conference calls as simple as possible, and has even won multiple awards including the 2014 Telecommunications Company of the Year – Silver, the 2014 Best Everyday Utility User Experience Award, and the TechCrunch Disrupt Annual Winner 3 times in a row –  just to name a few.

Screenshots
  • Dialpad Messaging Dashboard
    Dialpad Messaging Dashboard
  • Dialpad Analytics
    Dialpad Analytics
  • Dialpad Team Member Overview
    Dialpad Team Member Overview
  • Dialpad Call History
    Dialpad Call History

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