We’ve struggled with DialPad. Everything was great at first, then we noticed calls we going right to voicemail without ringing. I’ve been through support on this issue 4 times now and it’s still not fixed. They seem to be willing to help, but so far no results. We’ve finally got this upgraded to a higher level of support. Hope something happens soon; I’m tired of apologizing to customers and vendors for missing their calls.
Dialpad Verified Reviews & Ratings
Dialpad has improved our call centers…
Dialpad has improved our call centers ability to manage calls effectively and monitor patient satisfaction, agents productivity and analytics. The app is constantly being improved which is great. I really enjoy the early adopter program and ability to feel involved in the improvement of this program.
We very easily set up and deployed our…
We very easily set up and deployed our instance of Dialpad quickly and without any issues. It has helped make our agents more efficient and able to work form anywhere. Our teams can easily manage their own call centers without taking time away to waiting for someone to help them. Coaching center allows sales trainers to spend more time training and less time trying to find calls to listen to.
Dialpad allows our calls to take calls,…
Dialpad allows our calls to take calls, anywhere, any time, without the need to be by an office phone. It gives our team distinct ‘work only’ numbers, so they don’t have to wrack up bills on their personal phones, especially when calling internationally.
We are a software start up with less than 25 employees, of which 12 have Dialpad accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from ‘shared’ phone numbers, such as support, and sales.
The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This includes functions such as:
– Creating new users.
– Configuring phone lines (like sales or support) with voicemails, call routing, IVR.
As for cons:
1 – Desktop app reliability (Mac)
I’ve found the Desktop top app to be consistently inconsistent, in the quality of calls, and general usability. I’ve used Dialpad for 3 years, and always have the newest Mac & software updates. For example, sometimes I will answer a call, and the person cannot hear me. This is even more frustrating in cases where I’ve been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Every time, if I restart Dialpad, the issue resolves itself. Again, I’ve tried multiple headsets/audio settings over the years, and the same issues occur.
2 – Mobile app
You can configure Dialpad so that when you receive a call, your cellphone rings (either using your cellular number, or over VOIP, if connected to the internet). I’ve again found the reliability of these features to be inconsistent. Sometimes I will answer on my mobile, and the call will drop. Other times, I’ll answer on my Desktop app, and my mobile device will keep ringing.
3 – Pricing
I feel that Dialpad’s pricing is in line with other providers, but I do feel that providers across the board have prices set too high, with no option to add ‘light users’. For example, we have certain employees that we want to be able to take a call or two a week, or infrequently place outbound calls. We cannot justify paying for a full license for them. If we could add free, or heavily subsidized ‘light’ users, I believe that overall, our usage and adoption of Dialpad company wide would increase, and in turn, we would likely end up paying more in the long term.
I also do not like that when you delete users, you have to pro-actively go into your billing administration and remove licenses and numbers assigned to this user, or else you will continue to be billed.
Dialpad is a great productive tool for…
Dialpad is a great productive tool for your enterprise. With the Dialpad application I manage a toll free number hotline from another country in the palm of my hand so my clients don’t have to pay a penny to get support. I can be literally in any country and have direct communication with clients without worrying about roaming charges. With the dialpad desktop application I can switch between my mobile phone and laptop while speaking with my clients and they didn’t even notice the change.
Great software at a great price….
Great software at a great price. Continuously updating the software and can do more and more things with it. The voice intelligence is very good and is continuously getting better. Really like that you get emails of voicemails and also saved in the system. It’s truly high tech and very easy to use. Customer support is also great
Great Communicating tool with seamless…
Great Communicating tool with seamless dialing and reaching out to clients has been made much easier. We have been able to be in touch with out esteemed clients all over the world without a hitch and have been able to secure important deals by having direct communication with our clients using dialpad solution.
Dialpad has worked out very well for…
Dialpad has worked out very well for our company and mobile environment. We can easily connect calls to our marketing team and Admins when in the field, communicate with our technologists while on a job and answer calls from home. In the past we had a legacy system with desk phones and working remotely wasn’t an option. Especially in times like this, remote work is crucial. Dialpad makes that possible for our customer service team, who relies heavily on a good phone system. We love Dialpad!
Overall Dialpad makes it so easy to be…
Overall Dialpad makes it so easy to be able to work from where ever and not fear that you might miss a call on your desk phone or force you to use your personal phone for work purposes. The app is available on your laptop or any smart phone which wont use your data or minutes! As a recrutier I am constantly on my phone and previously would miss calls or have canidiates calling my personal cell at all hours of the night, not all calls are streamed together in one smart app and I can set my status of working or away which is nice to silence those calls on the weekend but still make sure I am getting their messages. It also allows texting which comes in handy too!
They say they do google contact…
They say they do google contact syncing, but it only works for direct lines. If you are a team, this won’t work for people that call your main number. You will only see the regular caller id for that number.
The WIFI to Carrier switching doesn’t work well, and you can’t disable it.
Support is very soso. There is no centralized place to see open tickets, so you are bombarded with emails, because they are really intaking specialists that ask you to do all the work, and then send you unrelated articles, after about 20 exchanges and 2 weeks.
Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes. Whether you’re looking to set up a business VoIP phone service, customer support center, outbound sales call center, or a web conference software for your team, Dialpad offers a solution at various price ranges.
With revolutionary, cloud-based, VoiceAI software, Dialpad presents businesses with capabilities such as real-time call transcription, smart notes, real-time sentiment analysis, and real-time coaching, including all of the conventional telecom capabilities. Businesses using Dialpad can also enjoy the benefits of app integration, which works with popular software such as GSuite, Zendesk, Salesforce, LinkedIn, and more.
Every business wants to get the best bang for their buck. With so many options to choose from, we need to carefully evaluate the cost of business communication, and only then we can make an informed decision that benefits us. Dialpad does great best to provide enough information on plans & pricing, but we need to take a closer look to see exactly what we are getting here.
Let’s dig deeper into Dialpad products & pricing to help decision-makers decide on how to move forward.
Dialpad Products Overview
Dialpad offers four telecommunication solutions to businesses — Talk, UberConference, Support, and Sell. All four products are packed with features, and there are different pricing options to choose from based on your needs and business size. Combined, the products provide powerful platforms for business communication.
Dialpad Talk Plans & Pricing
Dialpad Talk solution is the cloud-based, AI-powered, VoIP business phone system that supports all of the traditional and modern phone features such as messages, voice, video, integration, and mobile or desktop app. With Talk, you can sync your business phone system with any device of yours, and you can integrate apps such as Google Suite, Zendesk, Salesforce or Slack with it.
Talk with clients at your office during the day, then share notes and set meetings on your phone during the night.
Dialpad Talk is capable of great things, and it’s a powerful tool to have at your disposal, especially if you’re dealing with lots of clients and apps at the same time. It’s also a good tool to use for team communication, and you’re able to organize the app so it doesn’t interfere with your team/client dynamic.
Features include capabilities like:
- Phone, Messaging, Video
- App Integration
- Unlimited Calls
- International Calls
- Call Routing
- Desk Phone Integration
Dialpad Talk is available to trial for 14 days absolutely free, and is available in 3 pricing options: Standard, Pro, and Enterprise, with different features that we will cover down below.
Dialpad Talk Features & Pricing
|Pricing (billed annually)||$15/mo/user||$25/mo/user||Not listed, contact sales|
|Pricing (month-to-month)||$20/mo/user||$30/mo/user||Not listed, contact sales|
|User Limits||1 user minimum||3 users minimum||100 users minimum|
|Unlimited Calling in US & Canada||Yes||Yes||Yes|
|Mobile/Desktop Softphone & App||Yes||Yes||Yes|
|Multi-Level Auto Attendant||Yes||Yes||Yes|
|Automatic Spam Detection||Yes||Yes||Yes|
|Number Porting||Local & Toll-Free, Fees Apply||Local & Toll-Free, Fees Apply||Local & Toll-Free, Fees Apply|
|Switch Calls Between Devices||Yes||Yes||Yes|
|Analytics & Reporting||Basic||Advanced||Fully Customizable|
|Ring Groups||3 max||25 max||Unlimited|
|Online Meetings (UberConference)||Yes||Yes||Yes|
|Unlimited SMS, MMS (domestic only)||Yes||Yes||Yes|
|APIs & Webhooks||Yes||Yes||Yes|
|Support & Customer Service|
|Service Level Agreement||No||No||Yes|
It’s up to businesses to decide whether these features are worth the additional 50% budget increase. If your business relies heavily on other software (Salesforce, Slack, ServiceNow, etc.), investing in the Pro Plan is a good choice, and you get the additional benefits as well. As we can see, the Standard Plan ($20/mo) offers us most of the core features of a business phone system, but it lacks some advanced features which are included in the Pro Plan. With Pro Plan, businesses get access to integration features, queue holds, logs, phone support, and international numbers at the cost of an additional $10/mo per agent.
Running a business phone system is no easy task, and having these additional tools that can help can lift a lot of weight off of your phone agents. As for the Enterprise plan, there’s not much to talk about except it’s worth mentioning that Dialpad could give better deals if you have more agents that require these services.
Editor’s Bottom Line of Dialpad
You’d be hard-pressed to find a better pedigree than founders Craig Walker, John Rector, and Brian Peterson. Dialpad offers a price point that is one of the lowest you can find, especially for unlimited calling. They don’t cut corners by being stingy with features or nickel-and-diming you with hidden charges – they just offer a great product at a low price. As a pure-cloud provider, Dialpad offers completely hosted solutions tailored to both the SMB and Enterprise market. With more than just simple, and unlimited, VoIP calling Dialpad offers an entire hosted UC stack. If your company is looking to adopt a cloud only solution, Dialpad is very high on the list of options to consider.
Beyond simple VoIP calling, Dialpad also offers an entire Unified Communications stack of products, so your team can stay in touch with a variety of channels. Dialpad also provides HD video calls and conferencing, which can of course integrate with the business apps you user everyday. Dialpad also includes instant messaging, direct SMS, MMS, and group messaging integrated directly into the Dialpad solution for a truly multichannel Unified Communications offering. Businesses can utilize these channels for in office messaging, or even offer new methods of communications to clients or customers. Dialpad’s mobile app also allows users to stay connected all at once, and receive a single message on up to 5 devices at the same time.
Dialpad also boasts a very strong integration base to build off of. Of course, with the nature of APIs a seasoned developer could build almost any integration for any platform. However, with Dialpad, you are adopting a solution that already has prebuilt integrations for some of the most popular solutions. Whether your business utilizes Google Apps for work, or is invested in the Microsoft Office ecosystem, Dialpad has you covered. The UC solution comes with both Google Apps and Microsoft Office integrations baked right in, so you don’t have to sacrifice a developer’s time just to build the bridges. On top of office apps, Dialpad also supports a unique integration with Salesforce, to bridge the gap between CRM and UC for a true omni-channel support experience.
On top of everything else included in Dialpad’s solution, users also gain access to the incredibly popular and renowned UberConference. As a dedicated conferencing solution, Uberconference allows users to host group phone or video calls without the need for a PIN. Uberconference attempts to make conference calls as simple as possible, and has even won multiple awards including the 2014 Telecommunications Company of the Year – Silver, the 2014 Best Everyday Utility User Experience Award, and the TechCrunch Disrupt Annual Winner 3 times in a row – just to name a few.