Overall
4.7
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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
94%
Recommend It
1388
User Reviews
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Ordered but waited for several Weeks,…

Ordered but waited for several Weeks, not received the phones. No response to emails or calls, shipment sent to wrong address, customer service refused to provide information, they referred to Fedex to track shipment. Impacted my business startup plan, people waiting to receive business delayed.. Still not told when the shipment will be delivered.

Ordered but waited for several Weeks, not received the phones. No response to emails or calls, shipment sent to wrong address, customer service refused to provide information, they referred to Fedex to track shipment.

Impacted my business startup plan, people waiting to receive business delayed.. Still not told when the shipment will be delivered.

Pros: Worst Customer service.
Cons: Unsure what they are doing??.
Would Recommend: No

Customer service was quick and great. …

Customer service was quick and great. Asked Oleg K. about one issue, and he prompted many other questions that helped me identify more things that we wanted changed. Helped us gain access to administrative features we were unfamiliar with quickly, accurately, and very simply. He was very knowledgeable and helpful.

Customer service was quick and great. Asked Oleg K. about one issue, and he prompted many other questions that helped me identify more things that we wanted changed. Helped us gain access to administrative features we were unfamiliar with quickly, accurately, and very simply. He was very knowledgeable and helpful.

Pros: Oleg K.
Cons: None.
Would Recommend: Yes

Slavik H. helped me out of setting up…

Slavik H. helped me out of setting up my Polycom phone.I had a complicated set of requests for help and he was very patient and assisted me in resolving each one fully.Very satisfied with the customer service I received.I would recommend Nextiva to anyone.

Slavik H. helped me out of setting up my Polycom phone.I had a complicated set of requests for help and he was very patient and assisted me in resolving each one fully.Very satisfied with the customer service I received.I would recommend Nextiva to anyone.

Would Recommend: Yes

Wanted to express my gratitude to…

Wanted to express my gratitude to Nextiva for hiring knowledgable employees and giving so many benefits to people in order to improve their business. Slavik H. was very patient in helping my new account setup! He’s persistent, thorough and personable. Thank you for your help!

Wanted to express my gratitude to Nextiva for hiring knowledgable employees and giving so many benefits to people in order to improve their business. Slavik H. was very patient in helping my new account setup! He’s persistent, thorough and personable. Thank you for your help!

Would Recommend: Yes

Pavel A. was knowledgeable, personable,…

Pavel A. was knowledgeable, personable, and very helpful. He set up a call flow for our firm and stayed on the line to test it for me to ensure it was working properly. I highly recommend Nextiva and their customer support team. Each time I have called, my questions have always been answered and issued been fixed within minutes. Thank you again Pavel A. for your hard work!

Pavel A. was knowledgeable, personable, and very helpful. He set up a call flow for our firm and stayed on the line to test it for me to ensure it was working properly. I highly recommend Nextiva and their customer support team. Each time I have called, my questions have always been answered and issued been fixed within minutes. Thank you again Pavel A. for your hard work!

Would Recommend: Yes

These positive reviews MUST be fake. …

These positive reviews MUST be fake. This was a horrible experience and we lost thousands of dollars in sales because of this awful system. They couldn’t accomplish anything and their offshore support is the worst I have ever experienced. There is no way this company has satisfied customers as NOTHING works on their system. Everything is in testing. They crashed our account and had to start a whole new account for us. I’m serious, run away as fast as you can from this outfit. I should have known better when you only find glowing reviews that they work really hard to hide the REAL REVIEWS. DO NOT USE NEXTIVA..you will regret it in every aspect.

These positive reviews MUST be fake. This was a horrible experience and we lost thousands of dollars in sales because of this awful system. They couldn’t accomplish anything and their offshore support is the worst I have ever experienced. There is no way this company has satisfied customers as NOTHING works on their system. Everything is in testing. They crashed our account and had to start a whole new account for us. I’m serious, run away as fast as you can from this outfit. I should have known better when you only find glowing reviews that they work really hard to hide the REAL REVIEWS. DO NOT USE NEXTIVA..you will regret it in every aspect.

Pros: None -.
Cons: Nothing works - everything is beta or testing and crashed regularly.
Would Recommend: No

Called today with an issue (I have a 6…

Called today with an issue (I have a 6 year old Yealink phone tha started acting up). Andrii S. solved it for me, and with a few follow up questions gave me suggestions, helped me implement them, and I am now even more happy with my Nextiva phone than before. In general, great customer support, every time I have called them.

Called today with an issue (I have a 6 year old Yealink phone tha started acting up). Andrii S. solved it for me, and with a few follow up questions gave me suggestions, helped me implement them, and I am now even more happy with my Nextiva phone than before. In general, great customer support, every time I have called them.

Pros: Customer support.
Cons: None.
Would Recommend: Yes

I would highly recommend Nextiva to all…

I would highly recommend Nextiva to all small and large companies. The get so much for a great price not to mention their Awesome customer service reps like Victor L who helped me setup my app so that my company can track all calls, voicemails, and etc. appropriately. He also helped me add text messaging to my account which will be priceless as tenants always ask if they can text this number. This will also help me get away from using my cell phone so much.

I would highly recommend Nextiva to all small and large companies. The get so much for a great price not to mention their Awesome customer service reps like Victor L who helped me setup my app so that my company can track all calls, voicemails, and etc. appropriately. He also helped me add text messaging to my account which will be priceless as tenants always ask if they can text this number. This will also help me get away from using my cell phone so much.

Pros: Great CUSTOMER Service!!.
Cons: None.
Would Recommend: Yes

Great support- first person I talk to…

Great support- first person I talk to is always able to help! They are able to assess and fix my issues within minutes and do not abandon me until they are confident that everything is working and that I feel comfortable with the resolution and how to prevent issues/maintain my service correctly in the future.

Great support- first person I talk to is always able to help! They are able to assess and fix my issues within minutes and do not abandon me until they are confident that everything is working and that I feel comfortable with the resolution and how to prevent issues/maintain my service correctly in the future.

Would Recommend: Yes

Very responsive and easy to get help…

Very responsive and easy to get help with online chat. was able to quickly log in and check out my issue and helped with some follow up issues as well. very happy with how easy it is to get support. support tech was very knowledgable and easy to work with. thanks nextiva for an easy transaction.

Very responsive and easy to get help with online chat. was able to quickly log in and check out my issue and helped with some follow up issues as well. very happy with how easy it is to get support. support tech was very knowledgable and easy to work with. thanks nextiva for an easy transaction.

Would Recommend: Yes

April from chat support was very…

April from chat support was very helpfull. I had 3 bigs issues and she helped me fix them. April from chat support was very helpfull. I had 3 bigs issues and she helped me fix them. April from chat support was very helpfull. I had 3 bigs issues and she helped me fix them. April from chat support was very helpfull. I had 3 bigs issues and she helped me fix them.

April from chat support was very helpfull. I had 3 bigs issues and she helped me fix them. April from chat support was very helpfull. I had 3 bigs issues and she helped me fix them. April from chat support was very helpfull. I had 3 bigs issues and she helped me fix them. April from chat support was very helpfull. I had 3 bigs issues and she helped me fix them.

Would Recommend: Yes

Yana Trykoz was awesome! I really…

Yana Trykoz was awesome! I really appreciated the top notch support. She was able to quickly and easily resolve an issue that was giving us trouble. I would highly recommend Nextiva and their support. The user interface is simple and easy to use. If something is bugging you then just reach out to their support and it will get resolved.

Yana Trykoz was awesome! I really appreciated the top notch support. She was able to quickly and easily resolve an issue that was giving us trouble. I would highly recommend Nextiva and their support. The user interface is simple and easy to use. If something is bugging you then just reach out to their support and it will get resolved.

Would Recommend: Yes

I needed help setting up my username…

I needed help setting up my username / password and both the firm office manager and principal were out. Rose M was extremely helpful and within ten minutes of initiating the chat, I had logged into my Nextiva account and am working to set up my voicemail and call forwarding. Great customer service!

I needed help setting up my username / password and both the firm office manager and principal were out. Rose M was extremely helpful and within ten minutes of initiating the chat, I had logged into my Nextiva account and am working to set up my voicemail and call forwarding. Great customer service!

Would Recommend: Yes

Mykhailo Hnatiuk, or Michael H., was…

Mykhailo Hnatiuk, or Michael H., was excellent is his customer service as he talked me through the process of adding a mobile phone to my Voice over IP system at the end of the day on a Friday, no doubt! He was extremely patient and made this process an easy one! As a new customer to Voice Over IP, Nextiva’s Chat Service has been exceptional!

Mykhailo Hnatiuk, or Michael H., was excellent is his customer service as he talked me through the process of adding a mobile phone to my Voice over IP system at the end of the day on a Friday, no doubt! He was extremely patient and made this process an easy one! As a new customer to Voice Over IP, Nextiva’s Chat Service has been exceptional!

Would Recommend: Yes

Rose M did a good job to help us…

Rose M did a good job to help us. She is very knowledgeable and helpful. She know what she did and did it in a professional way. She helped us change one user and add a new device. She made sure all the steps had been done and all the devices were working properly before letting me go. She is a pro. thanks a lot

Rose M did a good job to help us. She is very knowledgeable and helpful. She know what she did and did it in a professional way. She helped us change one user and add a new device. She made sure all the steps had been done and all the devices were working properly before letting me go. She is a pro. thanks a lot

Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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