Nextiva

I have had Nextiva for a few years for my business and I have not had any problems. I recently added a new phone line without any problems. Andrii S. from Nextiva support was extremely helpful and patient with me since I am not tech savvy. I now have three working phone lines. I definitely recommend Nextiva for any business in need of affordable and reliable phone service.

Paige on the porting team really helped me out with a porting problem getting our numbers over from another provider. She was patient and talked to the other provider’s people and waited on hold as well. She followed up with an email and even waited for me to complete a docu sign and then found it on her end so she could put it right into the queue. Thanks Paige.

Support is great at Nextiva, I always get quick answers and fixes. The service is always working great, everyone is very polite and knowledgable of support the customer. Liubov Marynka was a great help today! Its is nice to hop on their chat support and get the answers you need. Typical time to have a support rep in chat is about 2 minutes. FAST!!!!

I would recommend Nextiva to any business!

So far our experience with Nextiva has fallen short to none. In our experiences with both Frontier and Spectrum for phones, the Nextiva process and quality of product/service have paid dividends, on top of the already competitive prices they offer. Viktor Roganov deserves a raise. Also, the above-mentioned person is one of their support representatives. The man is amazing at his job and if I had a vote, I would both give him a raise and encourage his growth with the company.

Dmitriy and Anthony were extremely helpful! I cannot say enough good things about the customer service and technical support I received when signing up for the service. They were more than willing to cover every topic and answer all my questions. I researched several VOIP providers and I am very happy with my choice!

I had questions about desktop sharing through Nextiva and Chester was very knowledgeable and answered my questions quickly and thoroughly. I guess the only thing I would recommend is two-way sharing since Nextiva does not support it yet. Thank you Chester!

All the support is now overseas. They say they have an office in Ukraine rather than saying outsourced and yes they are polite and will stay on the phone with you until you say all set, but it’s not the same as when support was in Arizona. Big difference from then and now. I’m still with them but hate to call support

I love working with Nextiva. They are always instantly ready to resolve my issues and answer any questions I have. Yana T was the last support agent to help me and was very quick and straight forward in understanding what I wanted to accomplish and what was needed to facilitate it. Thank you Yana for your help!

They finally solved a long term problem of mine very quickly. Great help and very happy with the service. I would highly recommend Nextiva phone service and would never hesitate to speak with Vadym Koba for further assistance. He was a pleasure to work with, very helpful and quick to complete each task. Thanks.

As a business owner of a collective of 42 years, this gentlemen Dmitriy Orel handled me with superior service that demands a bonus or promotion to say the least. One representative from this company answered all and each one of my 100 questions verbatimly. My call lasted 3 hours and 45 minutes and I will choose this company again and again after experiencing this first point of contact in customer support.

My call to set up, understand, and change voicemail options was my first time getting assistance from Nextiva. Technical Representative Mesrop was very helpful assisting me in changing the options needed either from his side or my side, and explaining the phone features. He was also very friendly and courteous.

Thanks for the help…

Alex P. via the live chat support is great. I have about 6-7 items that needed to be addressed like DIDs, Caller ID, Nextiva app, and routing. We handled everything easily and quickly. All were resolved, and tested. Beats having to call into a live person, explain the issue and spend time on the phone. Easy way to resolve issues with on demand reps who have a wide array of knowledge.

Konstantin Borisenko was amazing!

He helped me set up a very complicated auto attendant with great skill. During this process he remained both patient and courteous. I hope he is assigned to me for all future customer service support calls! I love Nextiva’s great customer service and technology platforms.
GO NEXTIVA!

David Oswald

On 5/23/19 we called Nextiva to set up a new telephone set. Maria Motuzynska provided excellent support and customer service. Not only she took care of the set up of a new extension and set up but also took the time to suggest ideas and solutions to our questions. Kuddos to Maria! You make a difference!

I call in frequently to set various greetings depending on the needs of the business and for holidays. Each time I request something a little different. Today I worked with Slavik H. He was very patient and completed all the work in a very timely manner. Nextiva Support is always extremely helpful and today was no different.