Overall
4.6
Get Pricing
Visit Website

Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
92%
Recommend It
724
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website
Ngiri L.'s review forNextiva

Slavik H. was very knowledgeable and…

Slavik H. was very knowledgeable and patient. He took the time to explain everything he was doing and was very thorough. He really took the time to understand our issue and went step by step to fix the problem. He solved our issue immediately. I would highly recommend Nextiva and the Nextiva Support team.

Slavik H. was very knowledgeable and patient. He took the time to explain everything he was doing and was very thorough. He really took the time to understand our issue and went step by step to fix the problem. He solved our issue immediately. I would highly recommend Nextiva and the Nextiva Support team.

Would Recommend: Yes
Senesi E.'s review forNextiva

Pavel Andriushchenko is very…

Pavel Andriushchenko is very experienced in what he does, he was very professional, patience and could answer every questions and concerns I have. He is the person you want handle your Nextiva technical supports. I was able to subject some important feature that could increased the sound quality..

Pavel Andriushchenko is very experienced in what he does, he was very professional, patience and could answer every questions and concerns I have. He is the person you want handle your Nextiva technical supports. I was able to subject some important feature that could increased the sound quality..

Would Recommend: Yes
Cliff D.'s review forNextiva

Great service and support. Work with…

Great service and support. Work with Nextiva with multiple clients and all very happy. Thank you Pavel A. for the help you provided adding line mirroring.

Great service and support. Work with Nextiva with multiple clients and all very happy. Thank you Pavel A. for the help you provided adding line mirroring.

Would Recommend: Yes
Chinedu C.'s review forNextiva

Mesrop was such a pleasure to work with…

Mesrop was such a pleasure to work with and very knowledgeable. He assured me my concerns would be addressed in a timely fashion. Everything with addressed and fixed in no time. Thank you Mesrop and Nextiva for all your help and courteous service. I also appreciated his tone, very nice. Want to express my gratitude for providing good VoIP services alongside with proper support.

Mesrop was such a pleasure to work with and very knowledgeable. He assured me my concerns would be addressed in a timely fashion. Everything with addressed and fixed in no time. Thank you Mesrop and Nextiva for all your help and courteous service. I also appreciated his tone, very nice.
Want to express my gratitude for providing good VoIP services alongside with proper support.

Would Recommend: Yes

Installation process went amazing. …

Installation process went amazing. Serhii Nahornyi was very knowledgable and helpfull. Even at times when I wanted to gt frustrated he kept everything running smooth. Very professional and easy to talk too! I have recommended Nextiva to our sister locations. Look forward to working with them in the future.

Installation process went amazing. Serhii Nahornyi was very knowledgable and helpfull. Even at times when I wanted to gt frustrated he kept everything running smooth. Very professional and easy to talk too! I have recommended Nextiva to our sister locations. Look forward to working with them in the future.

Pros: Support.
Cons: Price.
Would Recommend: Yes

Chatted with Tech support agent Rose M…

Chatted with Tech support agent Rose M regarding our vfax portal, notifications, fax numbers. She was very patient, took her time and almost an hour of professional service. She was not distracted and was focused on the issues. She was also well trained and knowledgeable as well as proficient in her skills. She resolved our issue with no complications.

Chatted with Tech support agent Rose M regarding our vfax portal, notifications, fax numbers. She was very patient, took her time and almost an hour of professional service. She was not distracted and was focused on the issues. She was also well trained and knowledgeable as well as proficient in her skills. She resolved our issue with no complications.

Would Recommend: Yes

We contacted Nextiva to find out prices…

We contacted Nextiva to find out prices about the services they have to offer. Brent (Sales Representative) was extremely friendly at first, but towards the end her never returned my calls after several attempts. We accepted their services at first, but had to cancel them the first day because we didn’t know that we were under contract with our current company for the following two years. I called right away and spoke to Brent told him the reason why we needed to cancel the contract. He stated that he was in the sales department and that it was out of his reach? However, he was the one who set us up with the contract! He said that he would submit a ticket to the Client Relations departments and that the contract would be cancelled. That was three weeks ago. Guess what?? It is 07/18/2019 and we were charged and they renewed the contract. This is a horrible company stay away.

We contacted Nextiva to find out prices about the services they have to offer. Brent (Sales Representative) was extremely friendly at first, but towards the end her never returned my calls after several attempts. We accepted their services at first, but had to cancel them the first day because we didn’t know that we were under contract with our current company for the following two years. I called right away and spoke to Brent told him the reason why we needed to cancel the contract. He stated that he was in the sales department and that it was out of his reach? However, he was the one who set us up with the contract! He said that he would submit a ticket to the Client Relations departments and that the contract would be cancelled. That was three weeks ago. Guess what?? It is 07/18/2019 and we were charged and they renewed the contract. This is a horrible company stay away.

Pros: None.
Cons: They Lie, and dont follow through with Cancellation.
Would Recommend: No

Today I worked w/ Shyrin Ismailov and…

today I worked w/ Shyrin Ismailov and he was wonderful. I covered a lot of subjects and solved issues for me to make me more efficient. He was very clear in what he was asking for; he understood what my goals were and he helped me get some phones assigned all very timely which is important to us. Very Happy today!

today I worked w/ Shyrin Ismailov and he was wonderful. I covered a lot of subjects and solved issues for me to make me more efficient. He was very clear in what he was asking for; he understood what my goals were and he helped me get some phones assigned all very timely which is important to us. Very Happy today!

Pros: mobility.
Cons: good internet needed.
Would Recommend: Yes

A system is what it is when it works…

A system is what it is when it works the way it is supposed to. It’s the support behind the system that is the true test to a product and a company. I had a self inflicted issue and the outstanding service that Nextiva was able to offer was beyond my expectations. Alex was the absolute best service rep I’ve ever chatted with, so fast and knowledgeable

A system is what it is when it works the way it is supposed to. It’s the support behind the system that is the true test to a product and a company. I had a self inflicted issue and the outstanding service that Nextiva was able to offer was beyond my expectations. Alex was the absolute best service rep I’ve ever chatted with, so fast and knowledgeable

Pros: easy to use.
Cons: None.
Would Recommend: Yes
Alex W.'s review forNextiva

I had an issue with my phone losing its…

I had an issue with my phone losing its provision and being still powered over ethernet, but once I called into Nextiva and explained what was going on, it was determined what needed to be done, and executed efficiently so that I can make all the necessary calls to my team again. I really appreciate them knowing how to handle any problem quickly and professionally.

I had an issue with my phone losing its provision and being still powered over ethernet, but once I called into Nextiva and explained what was going on, it was determined what needed to be done, and executed efficiently so that I can make all the necessary calls to my team again. I really appreciate them knowing how to handle any problem quickly and professionally.

Would Recommend: Yes

Dima Sachenko was a great help! He is…

Dima Sachenko was a great help! He is very intelligent and solved our phone issues fast. He configured all my phones and we also had good conversation. We have used Nextiva for several years for our small business. Hopefully you get Dima to help with your setup. I highly recommend him and Nextiva for phone service.

Dima Sachenko was a great help! He is very intelligent and solved our phone issues fast. He configured all my phones and we also had good conversation.
We have used Nextiva for several years for our small business. Hopefully you get Dima to help with your setup. I highly recommend him and Nextiva for phone service.

Pros: Price and Service.
Cons: None.
Would Recommend: Yes

Pavel A. is the best Customer service…

Pavel A. is the best Customer service rep I have ever seen. Thank you so much. I wish all customer service representatives in the world with all companies were like him. If that was the case, there would never be any issues with customer service. Once again thank you for you quick and assertive help.

Pavel A. is the best Customer service rep I have ever seen. Thank you so much. I wish all customer service representatives in the world with all companies were like him. If that was the case, there would never be any issues with customer service. Once again thank you for you quick and assertive help.

Pros: AMAZING Customer Service.
Cons: N/A.
Would Recommend: Yes

Nextiva is the best when we are talking…

Nextiva is the best when we are talking about customer support and prices! I had a great experience with support representative Slavik H. The way how he fixed my issue with my mobile application was impressive!!! He listened to my issue made couple of questions and thats it! After ten minutes of our conversation he solved my problem! Thats outstanding! Thank you Slavik H. !

Nextiva is the best when we are talking about customer support and prices!

I had a great experience with support representative Slavik H.

The way how he fixed my issue with my mobile application was impressive!!! He listened to my issue made couple of questions and thats it! After ten minutes of our conversation he solved my problem! Thats outstanding!

Thank you Slavik H. !

Pros: Customer support.
Cons: No.
Would Recommend: Yes

Nextiva has the best support…

Nextiva has the best support! Slavik H. was extremely polite and professional.He send me instructions how to use vfax and went through the process of receiving test fax.Over several sessions we tried testing different fax numbers and were eventually able to switch to a new fax number that worked consistently. Slavik was determined and I am a very happy customer as a result of his perseverance.

Nextiva has the best support!

Slavik H. was extremely polite and professional.He send me instructions how to use vfax and went through the process of receiving test fax.Over several sessions we tried testing different fax numbers and were eventually able to switch to a new fax number that worked consistently. Slavik was determined and I am a very happy customer as a result of his perseverance.

Would Recommend: Yes
Mohei E.'s review forNextiva

Do not believe any of these reviews, it…

Do not believe any of these reviews, it is all faked and I am sure it is all made up. I have a service with Ring Central which provide me with all what I need till I was scammed to switch to this company under false pretenses that I will have the same services that Ring Central provide me and more. When I found it is all lies, I canceled within an hour and they did not accept the cancellation because as they claimed I have a three contract and they do not allow early cancellation. Be aware of all their representatives deceiving practices and their 3 years contract.

Do not believe any of these reviews, it is all faked and I am sure it is all made up. I have a service with Ring Central which provide me with all what I need till I was scammed to switch to this company under false pretenses that I will have the same services that Ring Central provide me and more. When I found it is all lies, I canceled within an hour and they did not accept the cancellation because as they claimed I have a three contract and they do not allow early cancellation. Be aware of all their representatives deceiving practices and their 3 years contract.

Would Recommend: No
Loading...
Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

Share Your Feedback

What Do You Think of Nextiva?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
{{current}} / {{min-length}} Minimum Characters
Submit Review
Request Nextiva Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request Nextiva Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now