Nextiva

Once again, a smooth and time-saving experience with Nextiva: I needed to have a Cisco phone provisioned and working right away for a new line, called their support team and got Daria Y. on the line – she was fast, efficient, and got it all done without a problem, while providing clear directions as needed for my end – very nice and professional young lady, as is to be expected from Nextiva – no wonder Steve Wozniak (the co-founder of Apple) fully endorses Nextiva!

My review is pending their performance in delivery. Will come back and change it as needed.

I am expecting some materials over the coming weeks. So far I am not entirely impressed, but I could be wrong. The sales staff seems somewhat knowledgeable, more so than I am used to with companies in general.

My call with Jenna Franquero was the best experience so far with Nextiva. She was able to explain and complete many things for us that seem to have been dropped and overlooked during our implementation. I have had some real concerns with this process and she was a breath of fresh air. We’ll probably be calling her back in the future as we learn more about the system.

Had an issue pop up suddenly, I wasn’t able to call my conference line from my Nextiva phone app or my desk phone (Nextiva provider), though I could make other outbound calls). Began searching in the Nextiva Support when Michael B popped up on chat. He was EXTREMELY helpful and resolved the issue! Thank you for your great support, Michael B and Nextiva!

Tony M was very efficient. He handled my concern very well and he sounded very knowledgeable about the processes. He guided me on the website and resolved the issue right away, all through the live chat support! Got immediate assistance, with no wait time. One of the best customer service experiences ever received.

Surely, a brand that I would recommend!
Keep it up, Tony!
Enjoy your shift, buddy!

My Nextiva Representative was helpful. He was efficient and patient in our companies time of need! I highly recommend them for anybody looking for reliable phone services. The app needs a lot of work though. It regularly crashes, and never rings properly when a call is actually coming in, yet the notifications for “missed calls” is always displaying, even after I’ve dismissed it, the red alert is always on.

They will sell you on everything and how great it is. Their early termination fee is your ENTIRE subscription. So you can’t cancel and pay a fee you have to keep paying for every month until it’s over whether you use it or not. No other provider does this. So if you don’t see the phone or anymore or close your business you will still own them thousands of dollars. Stay away.

Support was wonderful. I chatted with Alex P. today and it only took a few minutes to resolve the issue. He was very responsive and worked on the issue right away. My extension was not working properly, but now it functions and our customers can contact us. I appreciate the help! Great customer service Nextiva!

Mr. Laba provided great service and feedback insightful and very informative I would recommend his service nextiva protocols to new businesses who need 24/7 support He is detailed and is keen to meet all the expectations. His responsiveness to urgent matters makes him one of the best that you should consider keeping.

The customer service was the worse I have ever encountered. I would spend hours and hours on the line with customer service and would get directed to person after person with no results. I am not a fan of going in circles to get a service I am paying for to work so I asked for my service to be canceled. I was told that would result in a very high fee and that I am basically trapped with the terrible phone, service, and even worse customer service.. STAY AWAY, you have been warned.

As long as your internet is consistent and fast, and as long as your hardware plays nice with VOIP, then its wonderful. The online chat feature helped a lot, because you don’t have to sit on the phone on hold. Oksana Y was the tech who helped me, she was fast an professional. I would recommend this to friends.

We’ve only recently signed up however, so far the customer service team has been super impressive. They are very hands on and seem to genuinely care about their client’s user experience. Looking forward to leveraging their system in helping our company stay better connected to our customers. Also Slavik is a great rep with Nextiva. He was very knowledgeable and helpful!

They will take your money and not do there job! They do nothing they say. They mix up your information with others and breach their clients info. Quality of service a 00 support of service a 1 installation a 00 reliability is 3 00 features a 00. Overall rating 0-1. Horrible service I wouldn’t recommend at all!

UPDATE – THESE POSITIVE REVIEWS ARE ALL FAKE – RUN FROM THIS COMPANY!! NEXTIVA IS A SCAM!

NEXTIVA IS A SCAM – DO NOT USE! AVOID AT ALL COSTS. Their positive reviews are fake and nothing this company does is true or works as promised. RUN from Nextiva as fast as possible – THEY PAY FOR POSITIVE REVIEWS BECAUSE THEIR PRODUCTS DO NOT WORK. Trust me. They cost me and my company so much time, money and anguish. John Mason in the CEO’s Office then promised to fix everything and lied again and did nothing and ran away. You are a con man John Mason and the entire Nextiva operation. I will update with a website address to show all my communications with this CON MAN and this FRAUDULENT COMPANY! The FTC is investigating this company because ALL THEIR REVIEWS ARE FAKE ALL OVER THE WEB. THEY ARE A SCAM!!!! DO NOT USE NEXTIVA. UPDATE: I set up a website that is NextivaScam dot com. I will post all of my communications there to show that this company should be shut down! They are CON MEN!

UPDATE: Nextiva’s legal team sent me a Cease & Desist on the website. It’s sad that they don’t spend their time taking down the fake reviews and fixing their fraud! See NextivaScam dot com for more information!

The software is down it seems weekly. Customer service is a joke, every call is the same 1 hour on the phone and you are told it is your fault.

The Dedicated Account Managers are lip service and don’t answer eMails or return calls.

If you want to cancel service they simply ignore you and hope they can wait you out.