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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
94%
Recommend It
1097
User Reviews
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great support; easy install; didnt…

great support; easy install; didnt experience any down time. Representative knew exactly the features the client needed right on. Nextiva admin portal was up and running. Faxing was easy as pie. The new polycom phones looks amazing and very user friendly. Cant express enough how good Nextiva is and HOW REALLY GOOD NEXTIVA UNIVERSITY is.

great support; easy install; didnt experience any down time. Representative knew exactly the features the client needed right on.
Nextiva admin portal was up and running. Faxing was easy as pie.
The new polycom phones looks amazing and very user friendly.
Cant express enough how good Nextiva is and HOW REALLY GOOD NEXTIVA UNIVERSITY is.

Would Recommend: Yes
Eric M.'s review forNextiva

I’ve worked with other cloud VOIP…

I’ve worked with other cloud VOIP providers and all of them provided comparable service but had extremely lacking technical support. I called support to get help configuring a generic SIP phone and Anton Arestov quickly and professionally helped me configure my SIP phone while being patient and communicative.

I’ve worked with other cloud VOIP providers and all of them provided comparable service but had extremely lacking technical support. I called support to get help configuring a generic SIP phone and Anton Arestov quickly and professionally helped me configure my SIP phone while being patient and communicative.

Would Recommend: Yes

I had a question about a new cordless…

I had a question about a new cordless phone/basestation we’d ordered and I chatted with Viktor Roganov. He was very polite and efficient in solving the issue and teaching me how to adjust the settings in the future. Having the problem fixed quickly was important, but being able to make all future adjustments is even more important for our organization.

I had a question about a new cordless phone/basestation we’d ordered and I chatted with Viktor Roganov. He was very polite and efficient in solving the issue and teaching me how to adjust the settings in the future. Having the problem fixed quickly was important, but being able to make all future adjustments is even more important for our organization.

Pros: Efficient, polite tech support.
Cons: None.
Would Recommend: Yes

Jenna is always great to work with…

Jenna is always great to work with. She goes above and beyond to resolve any issues and has a great attitude no matter what type problem she encounters. During and install yesterday we encounter a bad phone and she stayed in a great frame of mind and was able to resolve the issue for me and get the site up and running

Jenna is always great to work with. She goes above and beyond to resolve any issues and has a great attitude no matter what type problem she encounters. During and install yesterday we encounter a bad phone and she stayed in a great frame of mind and was able to resolve the issue for me and get the site up and running

Would Recommend: Yes
Ashley W.'s review forNextiva

Yana Trykoz provided amazing customer…

Yana Trykoz provided amazing customer service. We chatted for about 30 mins about different issues that I was having and she was amazing and help me through all of it. I really appreciate all her help, Yana really made my day. Awesome job of going above and beyond. I’ve been having lots of issues with my phone and the ext and she resolved them all plus helped with additional task. Awesome Job Yana.

Yana Trykoz provided amazing customer service. We chatted for about 30 mins about different issues that I was having and she was amazing and help me through all of it. I really appreciate all her help, Yana really made my day. Awesome job of going above and beyond. I’ve been having lots of issues with my phone and the ext and she resolved them all plus helped with additional task. Awesome Job Yana.

Pros: Awesome Customer Service.
Cons: None.
Would Recommend: Yes

Yana Trykoz is one of the best reps…

Yana Trykoz is one of the best reps they have at Nextiva. Great service and support setting up many things that were probably beyond her scope of helping me. Highly satisfied with the chat support I get. Definitely something you can count on when you have issues, their service will indeed help you not just sit there idling.

Yana Trykoz is one of the best reps they have at Nextiva.
Great service and support setting up many things that were probably beyond her scope of helping me. Highly satisfied with the chat support I get. Definitely something you can count on when you have issues, their service will indeed help you not just sit there idling.

Would Recommend: Yes
Payam H.'s review forNextiva

Pavel A. was very easy to work with and…

Pavel A. was very easy to work with and took care of my issues very quickly. I had problems configuring 2 phones which he took care of with ease. Very pleasant personality and great to work with.

Pavel A. was very easy to work with and took care of my issues very quickly. I had problems configuring 2 phones which he took care of with ease. Very pleasant personality and great to work with.

Would Recommend: Yes

We are very pleased with all the things…

We are very pleased with all the things we needed to have done. Slavik H. provided very good customer service. Helped me get up and running. I liked the support and looking froward to calling again. It is also a great price! I recommend using Nextiva ! Thank you!

We are very pleased with all the things we needed to have done. Slavik H. provided very good customer service. Helped me get up and running. I liked the support and looking froward to calling again. It is also a great price! I recommend using Nextiva !

Thank you!

Pros: Pure quality.
Cons: None.
Would Recommend: Yes

The service is great, and Helen S. in…

The service is great, and Helen S. in support is fantastic! our lines have never gone down, (9 months and running), and provisioning a new device, or setting up a new user is super simple. Love that it’s all dont through chat, so I’m not stuck on the phone waiting – and again, Helen S. – perfect support rep, wish I could hire her for our company!

The service is great, and Helen S. in support is fantastic! our lines have never gone down, (9 months and running), and provisioning a new device, or setting up a new user is super simple. Love that it’s all dont through chat, so I’m not stuck on the phone waiting – and again, Helen S. – perfect support rep, wish I could hire her for our company!

Would Recommend: Yes
Tim B.'s review forNextiva

April M. provided great service today,…

April M. provided great service today, she handled the problem that was plaguing one of our users (group paging was not working on one of our phones), and I asked another question I was curious about (caller blocking, we get a lot of crank phone calls) and she solved that for us too. Thanks April M. at Nextiva

April M. provided great service today, she handled the problem that was plaguing one of our users (group paging was not working on one of our phones), and I asked another question I was curious about (caller blocking, we get a lot of crank phone calls) and she solved that for us too. Thanks April M. at Nextiva

Would Recommend: Yes
Cody P.'s review forNextiva

I have now had Nextiva for…

I have now had Nextiva for approximately 4 months and every step of the way it has been terrible. First off, the porting of the numbers was slow. What I mean by this is they “forgot” and took 1 1/2 months to actually start the porting process. Once started they told me it would take up to 6 weeks and I would be informed before the number would be ported over. I was not informed before, it just switched over and we had to rush to set everything up. Also in that time that they didn’t port over the numbers I had to pay for 2 phone companies because my business cannot be without phones. Next, the support was terrible. We went weeks with me spending 2+ hours 3 or more days of the week on the phone with support. It took them over a month of 2 employees not having a working phone at all to replace the phones. Once I finally convinced them to replace the 2 phones, they were working. I still continue spending 5+ hours a week on the phone with support due to the phones not working. And each time I get someone who won’t do anything until I have my IT department confirm they followed certain steps – what they are asking me to do has already been done over and over again. Once they are given information that the steps are followed they want to say my IT department did it wrong and want access to my router and firewall to make changes on their own, which I will not give them permission to do, nor will my IT department. I have requested a refund 3+ weeks ago since I have had no full use of these phones since we signed up with Nextiva and they have not responded yet. I will never use Nextiva again and I would highly recommend companies look elsewhere for their phone solutions.

I have now had Nextiva for approximately 4 months and every step of the way it has been terrible. First off, the porting of the numbers was slow. What I mean by this is they “forgot” and took 1 1/2 months to actually start the porting process. Once started they told me it would take up to 6 weeks and I would be informed before the number would be ported over. I was not informed before, it just switched over and we had to rush to set everything up. Also in that time that they didn’t port over the numbers I had to pay for 2 phone companies because my business cannot be without phones.
Next, the support was terrible. We went weeks with me spending 2+ hours 3 or more days of the week on the phone with support. It took them over a month of 2 employees not having a working phone at all to replace the phones. Once I finally convinced them to replace the 2 phones, they were working.
I still continue spending 5+ hours a week on the phone with support due to the phones not working. And each time I get someone who won’t do anything until I have my IT department confirm they followed certain steps – what they are asking me to do has already been done over and over again. Once they are given information that the steps are followed they want to say my IT department did it wrong and want access to my router and firewall to make changes on their own, which I will not give them permission to do, nor will my IT department.
I have requested a refund 3+ weeks ago since I have had no full use of these phones since we signed up with Nextiva and they have not responded yet.
I will never use Nextiva again and I would highly recommend companies look elsewhere for their phone solutions.

Pros: Clear calls.
Cons: support is terrible.
Would Recommend: No

I contacted Nextiva Support and…

I contacted Nextiva Support and received excellent service from Slavik H. I needed assistance setting up a new phone. He solved my problem and got my phone working in a few minutes, courteously and efficiently. Thanks, Slavik H!

I contacted Nextiva Support and received excellent service from Slavik H.
I needed assistance setting up a new phone. He solved my problem and got my phone working in a few minutes, courteously and efficiently.

Thanks, Slavik H!

Pros: Support.
Cons: None.
Would Recommend: Yes
Vince S.'s review forNextiva

Mr. Alex Orlov is an expert in this. …

Mr. Alex Orlov is an expert in this. He was able to set up a complex voicemail system easily and explain each step of the process to me. We set up greetings, voicemails, forwards, autoattendants via computer sharing. He saved me a lot of time and headaches. Highly recommend Alex and great service at Nextiva.

Mr. Alex Orlov is an expert in this. He was able to set up a complex voicemail system easily and explain each step of the process to me. We set up greetings, voicemails, forwards, autoattendants via computer sharing. He saved me a lot of time and headaches. Highly recommend Alex and great service at Nextiva.

Would Recommend: Yes
stacy p.'s review forNextiva

I had the privilege of working with…

I had the privilege of working with Arthur B. during my 2nd initial set up call. I was having issues with our screen display, incoming calls, IP setup, voicemails, and holiday set up. Arthur was amazing! He was so knowledgeable and patient. The call took quite a while, but it was so worth it. He made sure all my questions were answered and everything was tested via a couple scenarios. GREAT SERVICE!!!

I had the privilege of working with Arthur B. during my 2nd initial set up call. I was having issues with our screen display, incoming calls, IP setup, voicemails, and holiday set up. Arthur was amazing! He was so knowledgeable and patient. The call took quite a while, but it was so worth it. He made sure all my questions were answered and everything was tested via a couple scenarios. GREAT SERVICE!!!

Would Recommend: Yes
David L.'s review forNextiva

There’s a lot of good VoIP providers…

There’s a lot of good VoIP providers out there but Nextiva stands out because of the quality of it’s support team. Most everyone there is pleasant and capable. Today I received support from Victor L. and he was not only super patient and friendly but he’s also an absolute master of the system. Of all the good support we’ve received he’s the best yet. Did everything we needed plus more, thanks!

There’s a lot of good VoIP providers out there but Nextiva stands out because of the quality of it’s support team. Most everyone there is pleasant and capable. Today I received support from Victor L. and he was not only super patient and friendly but he’s also an absolute master of the system. Of all the good support we’ve received he’s the best yet. Did everything we needed plus more, thanks!

Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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