Nextiva

great support; easy install; didnt experience any down time. Representative knew exactly the features the client needed right on.
Nextiva admin portal was up and running. Faxing was easy as pie.
The new polycom phones looks amazing and very user friendly.
Cant express enough how good Nextiva is and HOW REALLY GOOD NEXTIVA UNIVERSITY is.

I’ve worked with other cloud VOIP providers and all of them provided comparable service but had extremely lacking technical support. I called support to get help configuring a generic SIP phone and Anton Arestov quickly and professionally helped me configure my SIP phone while being patient and communicative.

I had a question about a new cordless phone/basestation we’d ordered and I chatted with Viktor Roganov. He was very polite and efficient in solving the issue and teaching me how to adjust the settings in the future. Having the problem fixed quickly was important, but being able to make all future adjustments is even more important for our organization.

Jenna is always great to work with. She goes above and beyond to resolve any issues and has a great attitude no matter what type problem she encounters. During and install yesterday we encounter a bad phone and she stayed in a great frame of mind and was able to resolve the issue for me and get the site up and running

Yana Trykoz provided amazing customer service. We chatted for about 30 mins about different issues that I was having and she was amazing and help me through all of it. I really appreciate all her help, Yana really made my day. Awesome job of going above and beyond. I’ve been having lots of issues with my phone and the ext and she resolved them all plus helped with additional task. Awesome Job Yana.

Yana Trykoz is one of the best reps they have at Nextiva.
Great service and support setting up many things that were probably beyond her scope of helping me. Highly satisfied with the chat support I get. Definitely something you can count on when you have issues, their service will indeed help you not just sit there idling.

Pavel A. was very easy to work with and took care of my issues very quickly. I had problems configuring 2 phones which he took care of with ease. Very pleasant personality and great to work with.

We are very pleased with all the things we needed to have done. Slavik H. provided very good customer service. Helped me get up and running. I liked the support and looking froward to calling again. It is also a great price! I recommend using Nextiva !

Thank you!

The service is great, and Helen S. in support is fantastic! our lines have never gone down, (9 months and running), and provisioning a new device, or setting up a new user is super simple. Love that it’s all dont through chat, so I’m not stuck on the phone waiting – and again, Helen S. – perfect support rep, wish I could hire her for our company!

April M. provided great service today, she handled the problem that was plaguing one of our users (group paging was not working on one of our phones), and I asked another question I was curious about (caller blocking, we get a lot of crank phone calls) and she solved that for us too. Thanks April M. at Nextiva

I have now had Nextiva for approximately 4 months and every step of the way it has been terrible. First off, the porting of the numbers was slow. What I mean by this is they “forgot” and took 1 1/2 months to actually start the porting process. Once started they told me it would take up to 6 weeks and I would be informed before the number would be ported over. I was not informed before, it just switched over and we had to rush to set everything up. Also in that time that they didn’t port over the numbers I had to pay for 2 phone companies because my business cannot be without phones.
Next, the support was terrible. We went weeks with me spending 2+ hours 3 or more days of the week on the phone with support. It took them over a month of 2 employees not having a working phone at all to replace the phones. Once I finally convinced them to replace the 2 phones, they were working.
I still continue spending 5+ hours a week on the phone with support due to the phones not working. And each time I get someone who won’t do anything until I have my IT department confirm they followed certain steps – what they are asking me to do has already been done over and over again. Once they are given information that the steps are followed they want to say my IT department did it wrong and want access to my router and firewall to make changes on their own, which I will not give them permission to do, nor will my IT department.
I have requested a refund 3+ weeks ago since I have had no full use of these phones since we signed up with Nextiva and they have not responded yet.
I will never use Nextiva again and I would highly recommend companies look elsewhere for their phone solutions.

I contacted Nextiva Support and received excellent service from Slavik H.
I needed assistance setting up a new phone. He solved my problem and got my phone working in a few minutes, courteously and efficiently.

Thanks, Slavik H!

Mr. Alex Orlov is an expert in this. He was able to set up a complex voicemail system easily and explain each step of the process to me. We set up greetings, voicemails, forwards, autoattendants via computer sharing. He saved me a lot of time and headaches. Highly recommend Alex and great service at Nextiva.

I had the privilege of working with Arthur B. during my 2nd initial set up call. I was having issues with our screen display, incoming calls, IP setup, voicemails, and holiday set up. Arthur was amazing! He was so knowledgeable and patient. The call took quite a while, but it was so worth it. He made sure all my questions were answered and everything was tested via a couple scenarios. GREAT SERVICE!!!

There’s a lot of good VoIP providers out there but Nextiva stands out because of the quality of it’s support team. Most everyone there is pleasant and capable. Today I received support from Victor L. and he was not only super patient and friendly but he’s also an absolute master of the system. Of all the good support we’ve received he’s the best yet. Did everything we needed plus more, thanks!