Overall
4.7
Get Pricing
Visit Website

Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
94%
Recommend It
1490
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website
MIchelle J.'s review forNextiva

Quinn is amazing. He figured out the…

Quinn is amazing. He figured out the issue with our phones & got them working in no time. He was very patient, thorough and worked diligently to determine the cause of our issue. From now on I’m calling and specifically asking for Quinn. Thank you so much for putting a smile on my face this morning!

Quinn is amazing. He figured out the issue with our phones & got them working in no time. He was very patient, thorough and worked diligently to determine the cause of our issue. From now on I’m calling and specifically asking for Quinn. Thank you so much for putting a smile on my face this morning!

Pros: Friendly and professional.
Cons: None.
Would Recommend: Yes
David Z.'s review forNextiva

Got support from Kate in technical…

Got support from Kate in technical support. She went the extra mile to make sure that I had everything I needed within the license that I am already paying for. She double checked that everything was working and walked me through every process in order to know how to use the specific features that I was looking to set up. Very efficient and friendly.

Got support from Kate in technical support. She went the extra mile to make sure that I had everything I needed within the license that I am already paying for. She double checked that everything was working and walked me through every process in order to know how to use the specific features that I was looking to set up. Very efficient and friendly.

Pros: Very Knowledgable.
Cons: Slightly long wait.
Would Recommend: Yes

Customer service is amazing! Easy to…

Customer service is amazing! Easy to get a hold of and they took care of my issue immediately without any hassles. Michael was extremely nice and patient. I would definitely recommend Nextiva to all business users. We love every function provided. Especially the ease of voicemails and call recording.

Customer service is amazing! Easy to get a hold of and they took care of my issue immediately without any hassles. Michael was extremely nice and patient. I would definitely recommend Nextiva to all business users. We love every function provided. Especially the ease of voicemails and call recording.

Would Recommend: Yes

Andrew with Nextiva helped me adjust…

Andrew with Nextiva helped me adjust current schedules that I needed help with today. One great thing about Nextiva is that their support is excellent. Other providers will help you initially set up everything and after that either you are on your own with adjusting your portal, or they may charge you a certain amount of support hours per month, or charge on an ad hoc basis. Not the case with Nextiva. I’ve worked with them for 5 years and counting and have not had a bad experience.

Andrew with Nextiva helped me adjust current schedules that I needed help with today. One great thing about Nextiva is that their support is excellent. Other providers will help you initially set up everything and after that either you are on your own with adjusting your portal, or they may charge you a certain amount of support hours per month, or charge on an ad hoc basis. Not the case with Nextiva. I’ve worked with them for 5 years and counting and have not had a bad experience.

Would Recommend: Yes

Nextiva has been our provider for about…

Nextiva has been our provider for about 5 years now. Have rarely had a problem and tech support has always been quick to resolve it. Just spent almost 2 hours with tech support helping to reconfigure and resolve some issues I created when I put in a new firewall. Thanks Andrew, great job! I appreciate your patience.

Nextiva has been our provider for about 5 years now. Have rarely had a problem and tech support has always been quick to resolve it. Just spent almost 2 hours with tech support helping to reconfigure and resolve some issues I created when I put in a new firewall. Thanks Andrew, great job! I appreciate your patience.

Would Recommend: Yes
Robert T.'s review forNextiva

Due to COVID we needed to reduce our…

Due to COVID we needed to reduce our lines that were not being used. I signed up for the service several years ago and was told we could add or reduce lines at anytime. After having used the service for several years they will not allow you to reduce the lines without charging you extra. I highly recommend you do not use a company that tries to charge you extra to cut back the service.

Due to COVID we needed to reduce our lines that were not being used. I signed up for the service several years ago and was told we could add or reduce lines at anytime. After having used the service for several years they will not allow you to reduce the lines without charging you extra. I highly recommend you do not use a company that tries to charge you extra to cut back the service.

Pros: None.
Cons: Dishonest business practices.
Would Recommend: No
Don P.'s review forNextiva

Customer Service is always a challenge….

Customer Service is always a challenge. I just got off a support call with Patrick L. at Nextiva Support. He was knowledgeable and efficient, but most importantly he knew how to get things done. I was having to call back to get an update on two existing cases. Neither had been acted up. Patrick said he would take care of while I was on the phone. He got both issues resolved in a matter of minutes. Hats off to Patrick for making me day.

Customer Service is always a challenge. I just got off a support call with Patrick L. at Nextiva Support. He was knowledgeable and efficient, but most importantly he knew how to get things done. I was having to call back to get an update on two existing cases. Neither had been acted up. Patrick said he would take care of while I was on the phone. He got both issues resolved in a matter of minutes. Hats off to Patrick for making me day.

Would Recommend: Yes

MIchael H. was very patient and gave…

MIchael H. was very patient and gave me clear directions to help with password issues and Auto attendant set up. He waited as I got interrupted often during the process and picked up when I needed him too. Very thoughtful, thorough and terrific. Another fabulous customer service situation with Nextiva. Thanks Michael.

MIchael H. was very patient and gave me clear directions to help with password issues and Auto attendant set up. He waited as I got interrupted often during the process and picked up when I needed him too. Very thoughtful, thorough and terrific. Another fabulous customer service situation with Nextiva. Thanks Michael.

Pros: BEST CUSTOMER SERVICE.
Cons: so much to learn.
Would Recommend: Yes

I have been using Nextiva for a little…

I have been using Nextiva for a little over a year. Setup was good and the options for managing our calls have been really helpful. Today I had an edit to our call flow that I asked for help with. Michael was quick responding. Quick and accurate in understanding my call flow problem and made the adjustments I asked for right away. I’m very happy with this service and it was a pleasure contacting the support team. Contacting other the customer support for other companies isn’t usually this easy but Nextiva is doing it right.

I have been using Nextiva for a little over a year. Setup was good and the options for managing our calls have been really helpful. Today I had an edit to our call flow that I asked for help with. Michael was quick responding. Quick and accurate in understanding my call flow problem and made the adjustments I asked for right away. I’m very happy with this service and it was a pleasure contacting the support team. Contacting other the customer support for other companies isn’t usually this easy but Nextiva is doing it right.

Would Recommend: Yes
Alex W.'s review forNextiva

I am not a computer guru and getting a…

I am not a computer guru and getting a fresh start in a new venture. I needed my new office phone set up. The Nextiva customer phone line was so busy and I decided to try the chat room. Kelly M. was so knowledgeable, and simply amazing! She was able to answer my questions, appease my concerns, and set up my phone system with options for callers, auto attendance, voicemails, call groups… all of that from our communication in the chat room! Thank you very much Nextiva for hiring her!

I am not a computer guru and getting a fresh start in a new venture. I needed my new office phone set up. The Nextiva customer phone line was so busy and I decided to try the chat room. Kelly M. was so knowledgeable, and simply amazing! She was able to answer my questions, appease my concerns, and set up my phone system with options for callers, auto attendance, voicemails, call groups… all of that from our communication in the chat room! Thank you very much Nextiva for hiring her!

Would Recommend: Yes
Loading...
Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva Cospace Meetings
    Nextiva Cospace Meetings
  • Nextiva Inbox View
    Nextiva Inbox View
  • Nextiva Mobile Chat
    Nextiva Mobile Chat
  • Nextiva with Advanced Call Recording
    Nextiva with Advanced Call Recording
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

Share Your Feedback

What Do You Think of Nextiva?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
{{current}} / {{min-length}} Minimum Characters
Submit Review
Request Nextiva Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request Nextiva Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now