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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is in the search for nothing but the best, then Nextiva should be the first option...
2006
Year Founded
82%
Recommend It
93
User Reviews
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Nextiva was once Amazing Service like…

Nextiva was once Amazing Service like they say. Now that they upgraded the system, it is nothing but headaches. The reports are not accurate, the system has MAJOR glitches now, it is like all the wires got crossed. They lied about US based support. I came from RC and this was my big complaint. I cannot understand half the stuff from support. Well, they did the same thing except instead of India it is Kiev. Then they lie when you ask them about it. I hate dishonest companies. So even though the system is broken, they will not release me from my contract!

Nextiva was once Amazing Service like they say. Now that they upgraded the system, it is nothing but headaches. The reports are not accurate, the system has MAJOR glitches now, it is like all the wires got crossed. They lied about US based support. I came from RC and this was my big complaint. I cannot understand half the stuff from support. Well, they did the same thing except instead of India it is Kiev. Then they lie when you ask them about it. I hate dishonest companies. So even though the system is broken, they will not release me from my contract!

Pros: They have good fake reviews.
Cons: Support based in Russia, contract that does not protect you, call center reads from script when trying to do tech support. The features do not work like they say. L.
Would Recommend: No

I was foolish enough to think that the…

I was foolish enough to think that the 30-day money back guarantee meant trying Nextiva would be harmless. I was wrong. I started porting out my number 11 days in when it turned out many of the advertised features were either not available or just not working. I’ll start out with the phone itself, which started going straight to voicemail after not too long. A support staff member was able to fix it temporarily, but they didn’t tell me what had caused it. It went back to going straight to voicemail after not too long. On the topic of voicemail, they used a type of encoding that couldn’t open on my Android phone. So I could only listen to voicemails on my PC or by calling my own number and going through a time-consuming menu. And by the way, there’s no place to access voicemails in the Android app, only an icon suggesting it does that. There were quite a few other issues related to voicemail as well. They also told me I’d be getting voicemail transcription, but didn’t set it up. By the time they offered to do so, I was already trying to move my number off of Nextiva. I thought that by starting the number port process only 11 days into the 30-day trial I’d be safe. Instead, they set the scheduled date for one day before the end of the 30-day period, then rejected the port to extend the time period so they could bill me for two months. They ignored my first e-mail asking to cancel immediately. When I called to follow up, a Customer Relations Manager responded by saying, “Well we can’t go back in time, can we?” No Jasmine, I can’t go back in time. All I can do is try to make sure no one else has to go through this same experience.

I was foolish enough to think that the 30-day money back guarantee meant trying Nextiva would be harmless. I was wrong. I started porting out my number 11 days in when it turned out many of the advertised features were either not available or just not working. I’ll start out with the phone itself, which started going straight to voicemail after not too long. A support staff member was able to fix it temporarily, but they didn’t tell me what had caused it. It went back to going straight to voicemail after not too long.

On the topic of voicemail, they used a type of encoding that couldn’t open on my Android phone. So I could only listen to voicemails on my PC or by calling my own number and going through a time-consuming menu. And by the way, there’s no place to access voicemails in the Android app, only an icon suggesting it does that. There were quite a few other issues related to voicemail as well. They also told me I’d be getting voicemail transcription, but didn’t set it up.

By the time they offered to do so, I was already trying to move my number off of Nextiva. I thought that by starting the number port process only 11 days into the 30-day trial I’d be safe. Instead, they set the scheduled date for one day before the end of the 30-day period, then rejected the port to extend the time period so they could bill me for two months. They ignored my first e-mail asking to cancel immediately.

When I called to follow up, a Customer Relations Manager responded by saying, “Well we can’t go back in time, can we?”

No Jasmine, I can’t go back in time. All I can do is try to make sure no one else has to go through this same experience.

Would Recommend: No

We’ve been using the Nextiva cloud…

We’ve been using the Nextiva cloud phone system in our office for about 5 years already and found it to be an awesome business solution. The cloud phones offer good call clarity and we also use fax to email. It is an inexpensive way to handle faxing. The documents are delivered straight to the inbox. I can count on one hand the amount of times we’ve had to call customer support in this time, and never had a negative experience. The website is comprehensive and there are simple instructions for any common needs. The system offers numerous features and I’m sure they are useful too, but we only use a few. It’s a really comprehensive system at a good price. No complaints here!

We’ve been using the Nextiva cloud phone system in our office for about 5 years already and found it to be an awesome business solution. The cloud phones offer good call clarity and we also use fax to email. It is an inexpensive way to handle faxing. The documents are delivered straight to the inbox. I can count on one hand the amount of times we’ve had to call customer support in this time, and never had a negative experience. The website is comprehensive and there are simple instructions for any common needs. The system offers numerous features and I’m sure they are useful too, but we only use a few. It’s a really comprehensive system at a good price. No complaints here!

Would Recommend: Yes
Catrina O.'s review forNextiva

We have been using Nextiva successfully…

We have been using Nextiva successfully for 46 line extensions and all the premium features have enabled us to get rid of a lot of our old devices. No more cluttered workspaces! Everything is on the PC and on our smartphones. The price is fair compared to the other providers and when you consider the cost of all the extras you would have to buy to do the same. We had to call tech support a few times to get everything set up properly as we wanted it to be and tech support assisted us. We found them to be knowledgeable, responsive and resourceful. Nextiva is a great company!

We have been using Nextiva successfully for 46 line extensions and all the premium features have enabled us to get rid of a lot of our old devices. No more cluttered workspaces! Everything is on the PC and on our smartphones. The price is fair compared to the other providers and when you consider the cost of all the extras you would have to buy to do the same. We had to call tech support a few times to get everything set up properly as we wanted it to be and tech support assisted us. We found them to be knowledgeable, responsive and resourceful. Nextiva is a great company!

Would Recommend: Yes
Beth N.'s review forNextiva

We began experiencing problems at the…

We began experiencing problems at the end of February/beginning of March. It took over three weeks of my staff documenting dropped calls, which phone, what time, etc, until a fix was in place. No apology. No attempt to make it right. Just a very glib “tier 2” service person who suggested I contact her again if the system “misbehaved.” NO IDEA how many clients I lost. I reached out to my rep, emailed management, and got NO ANSWER. In a world where customer service can make you or break you, this company is BROKEN.

We began experiencing problems at the end of February/beginning of March. It took over three weeks of my staff documenting dropped calls, which phone, what time, etc, until a fix was in place. No apology. No attempt to make it right. Just a very glib “tier 2” service person who suggested I contact her again if the system “misbehaved.”

NO IDEA how many clients I lost. I reached out to my rep, emailed management, and got NO ANSWER.

In a world where customer service can make you or break you, this company is BROKEN.

Pros: Easy set up.
Cons: Terrible service.
Would Recommend: No
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Provider Overview

If your business is in the search for nothing but the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and by 2017 they now provide service to over 100,000 customers worldwide. Nextiva’s unique cloud solutions allow any size company to establish the most capable and robust communication system possible – from the starting small to midsize business, up to airlines that routinely make international flights, and even Japanese-based automobile manufacturers.

With a reputation for one of the top companies to work for, Nextiva offers a warm and positive atmosphere that even extends to their client base. Nextiva has won multiple awards for their outstanding U.S. based, in house customer service, with both friendly helpful agents, and minimal downtime for users when it matters most. Innovation is also something Nextiva is highly regarded for, as the provider is constantly changing the landscape and introducing revolutionary solutions and products. Their next generation call center platform, NextOS and data analytic solutions put Nextiva in a class of their own.

Available Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line:

It should come as almost no surprise to hear that Nextiva frequently ranks top amongst user reviews of service providers. Nextiva offers some of the most compelling services and solutions at some of the best price points for the industry, all while maintaining a robust, carrier grade network with redundant data centers scattered around the country. Any business that requires an absolute complete package, but also might require some assistance in developing the best solution for their unique situation will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system, they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling included, among some of high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution then the basic Office Pro will supply the necessary features, others you didn’t expect to have at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you remember Nextiva’s award winning service and support.

Beyond just communications, Nextiva has continued to innovate and expand their offerings wherever the Nextiva touch is necessary. If your business also requires contact center functions to handle incoming phone calls, Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal – in fact NextOS can even be considered an entire operating system for your communications setup, and with Nextiva driving everything, the entire experience is seamless, simple and quick.

Nextiva does also offer PBX SIP trunking for any business that wants to take advantage of legacy solutions, or even Nextiva Drive for cloud storage and Nextiva vFax for all internet faxing. At the end of the day, Nextiva is one of the most well rounded Unified Communication providers on the market – the combination of a diversified solution portfolio, unmatched service and support, and a robust network are a key recipe for Nextiva’s success, and your business’ success.

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