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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
90%
Recommend It
379
User Reviews
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I have had Nextiva for a few years for…

I have had Nextiva for a few years for my business and I have not had any problems. I recently added a new phone line without any problems. Andrii S. from Nextiva support was extremely helpful and patient with me since I am not tech savvy. I now have three working phone lines. I definitely recommend Nextiva for any business in need of affordable and reliable phone service.

I have had Nextiva for a few years for my business and I have not had any problems. I recently added a new phone line without any problems. Andrii S. from Nextiva support was extremely helpful and patient with me since I am not tech savvy. I now have three working phone lines. I definitely recommend Nextiva for any business in need of affordable and reliable phone service.

Would Recommend: Yes

Paige on the porting team really helped…

Paige on the porting team really helped me out with a porting problem getting our numbers over from another provider. She was patient and talked to the other provider’s people and waited on hold as well. She followed up with an email and even waited for me to complete a docu sign and then found it on her end so she could put it right into the queue. Thanks Paige.

Paige on the porting team really helped me out with a porting problem getting our numbers over from another provider. She was patient and talked to the other provider’s people and waited on hold as well. She followed up with an email and even waited for me to complete a docu sign and then found it on her end so she could put it right into the queue. Thanks Paige.

Would Recommend: Yes

Support is great at Nextiva, I always…

Support is great at Nextiva, I always get quick answers and fixes. The service is always working great, everyone is very polite and knowledgable of support the customer. Liubov Marynka was a great help today! Its is nice to hop on their chat support and get the answers you need. Typical time to have a support rep in chat is about 2 minutes. FAST!!!! I would recommend Nextiva to any business!

Support is great at Nextiva, I always get quick answers and fixes. The service is always working great, everyone is very polite and knowledgable of support the customer. Liubov Marynka was a great help today! Its is nice to hop on their chat support and get the answers you need. Typical time to have a support rep in chat is about 2 minutes. FAST!!!!

I would recommend Nextiva to any business!

Would Recommend: Yes

So far our experience with Nextiva has…

So far our experience with Nextiva has fallen short to none. In our experiences with both Frontier and Spectrum for phones, the Nextiva process and quality of product/service have paid dividends, on top of the already competitive prices they offer. Viktor Roganov deserves a raise. Also, the above-mentioned person is one of their support representatives. The man is amazing at his job and if I had a vote, I would both give him a raise and encourage his growth with the company.

So far our experience with Nextiva has fallen short to none. In our experiences with both Frontier and Spectrum for phones, the Nextiva process and quality of product/service have paid dividends, on top of the already competitive prices they offer. Viktor Roganov deserves a raise. Also, the above-mentioned person is one of their support representatives. The man is amazing at his job and if I had a vote, I would both give him a raise and encourage his growth with the company.

Would Recommend: Yes

Dmitriy and Anthony were extremely…

Dmitriy and Anthony were extremely helpful! I cannot say enough good things about the customer service and technical support I received when signing up for the service. They were more than willing to cover every topic and answer all my questions. I researched several VOIP providers and I am very happy with my choice!

Dmitriy and Anthony were extremely helpful! I cannot say enough good things about the customer service and technical support I received when signing up for the service. They were more than willing to cover every topic and answer all my questions. I researched several VOIP providers and I am very happy with my choice!

Pros: Amazing customer service!.
Cons: None.
Would Recommend: Yes

I had questions about desktop sharing…

I had questions about desktop sharing through Nextiva and Chester was very knowledgeable and answered my questions quickly and thoroughly. I guess the only thing I would recommend is two-way sharing since Nextiva does not support it yet. Thank you Chester!

I had questions about desktop sharing through Nextiva and Chester was very knowledgeable and answered my questions quickly and thoroughly. I guess the only thing I would recommend is two-way sharing since Nextiva does not support it yet. Thank you Chester!

Would Recommend: Yes

All the support is now overseas…

All the support is now overseas. They say they have an office in Ukraine rather than saying outsourced and yes they are polite and will stay on the phone with you until you say all set, but it’s not the same as when support was in Arizona. Big difference from then and now. I’m still with them but hate to call support

All the support is now overseas. They say they have an office in Ukraine rather than saying outsourced and yes they are polite and will stay on the phone with you until you say all set, but it’s not the same as when support was in Arizona. Big difference from then and now. I’m still with them but hate to call support

Pros: None.
Cons: Overseas only support.
Would Recommend: No

I love working with Nextiva. They are…

I love working with Nextiva. They are always instantly ready to resolve my issues and answer any questions I have. Yana T was the last support agent to help me and was very quick and straight forward in understanding what I wanted to accomplish and what was needed to facilitate it. Thank you Yana for your help!

I love working with Nextiva. They are always instantly ready to resolve my issues and answer any questions I have. Yana T was the last support agent to help me and was very quick and straight forward in understanding what I wanted to accomplish and what was needed to facilitate it. Thank you Yana for your help!

Would Recommend: Yes
Jay S.'s review forNextiva

They finally solved a long…

They finally solved a long term problem of mine very quickly. Great help and very happy with the service. I would highly recommend Nextiva phone service and would never hesitate to speak with Vadym Koba for further assistance. He was a pleasure to work with, very helpful and quick to complete each task. Thanks.

They finally solved a long term problem of mine very quickly. Great help and very happy with the service. I would highly recommend Nextiva phone service and would never hesitate to speak with Vadym Koba for further assistance. He was a pleasure to work with, very helpful and quick to complete each task. Thanks.

Would Recommend: Yes

As a business owner of a collective of…

As a business owner of a collective of 42 years, this gentlemen Dmitriy Orel handled me with superior service that demands a bonus or promotion to say the least. One representative from this company answered all and each one of my 100 questions verbatimly. My call lasted 3 hours and 45 minutes and I will choose this company again and again after experiencing this first point of contact in customer support.

As a business owner of a collective of 42 years, this gentlemen Dmitriy Orel handled me with superior service that demands a bonus or promotion to say the least. One representative from this company answered all and each one of my 100 questions verbatimly. My call lasted 3 hours and 45 minutes and I will choose this company again and again after experiencing this first point of contact in customer support.

Pros: Excellant Customer Service.
Cons: None.
Would Recommend: Yes

My call to set up, understand, and…

My call to set up, understand, and change voicemail options was my first time getting assistance from Nextiva. Technical Representative Mesrop was very helpful assisting me in changing the options needed either from his side or my side, and explaining the phone features. He was also very friendly and courteous. Thanks for the help…

My call to set up, understand, and change voicemail options was my first time getting assistance from Nextiva. Technical Representative Mesrop was very helpful assisting me in changing the options needed either from his side or my side, and explaining the phone features. He was also very friendly and courteous.

Thanks for the help…

Pros: none.
Cons: none.
Would Recommend: Yes

Alex P. via the live chat support is…

Alex P. via the live chat support is great. I have about 6-7 items that needed to be addressed like DIDs, Caller ID, Nextiva app, and routing. We handled everything easily and quickly. All were resolved, and tested. Beats having to call into a live person, explain the issue and spend time on the phone. Easy way to resolve issues with on demand reps who have a wide array of knowledge.

Alex P. via the live chat support is great. I have about 6-7 items that needed to be addressed like DIDs, Caller ID, Nextiva app, and routing. We handled everything easily and quickly. All were resolved, and tested. Beats having to call into a live person, explain the issue and spend time on the phone. Easy way to resolve issues with on demand reps who have a wide array of knowledge.

Pros: Implementation.
Cons: On-going training.
Would Recommend: Yes

Konstantin Borisenko was amazing…

Konstantin Borisenko was amazing! He helped me set up a very complicated auto attendant with great skill. During this process he remained both patient and courteous. I hope he is assigned to me for all future customer service support calls! I love Nextiva’s great customer service and technology platforms. GO NEXTIVA! David Oswald

Konstantin Borisenko was amazing!

He helped me set up a very complicated auto attendant with great skill. During this process he remained both patient and courteous. I hope he is assigned to me for all future customer service support calls! I love Nextiva’s great customer service and technology platforms.
GO NEXTIVA!

David Oswald

Pros: Great Customer Service!.
Cons: None.
Would Recommend: Yes
Evelyn G.'s review forNextiva

On 5/23/19 we called Nextiva to…

On 5/23/19 we called Nextiva to set up a new telephone set. Maria Motuzynska provided excellent support and customer service. Not only she took care of the set up of a new extension and set up but also took the time to suggest ideas and solutions to our questions. Kuddos to Maria! You make a difference!

On 5/23/19 we called Nextiva to set up a new telephone set. Maria Motuzynska provided excellent support and customer service. Not only she took care of the set up of a new extension and set up but also took the time to suggest ideas and solutions to our questions. Kuddos to Maria! You make a difference!

Would Recommend: Yes

I call in frequently to set various…

I call in frequently to set various greetings depending on the needs of the business and for holidays. Each time I request something a little different. Today I worked with Slavik H. He was very patient and completed all the work in a very timely manner. Nextiva Support is always extremely helpful and today was no different.

I call in frequently to set various greetings depending on the needs of the business and for holidays. Each time I request something a little different. Today I worked with Slavik H. He was very patient and completed all the work in a very timely manner. Nextiva Support is always extremely helpful and today was no different.

Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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