VoIP Reviews, Provider Ratings, Compare Services

Importance of Reading Reviews - Before signing up with any service provider it is absolutely essential to read consumer VoIP reviews and ratings. Information is often shared through a filtered lens; however, user reviews allow for all aspects, positive and negative, to be fairly presented. Don't just take the provider's word for it, go behind the scenes and get hands on experiences and tribulations from real VoIP subscribers.

About our VoIP Reviews - Our trusted up-to-date VoIP ratings are from real users, and are here to help you select the best service. Our extensive VoIP provider reviews rank companies experiences on 6 main factors: sound/call quality, installation process, customer experience, service reliability, features, and pricing. Scroll down to read reviews of the top business and residential VoIP providers of 2013.

Top 5 Business VoIP Reviews

VoIP Provider Our Take - Bottom Line Setup Costs Monthly Price User Ratings & Reviews Compare / View More (Up to 3)
Amazing Service Guarantee
Their most popular & reasonably priced hosted plan is the Office Pro. Seems a bit expensive at first glance, though it includes big extras (vFax, number port, toll-free #), along with one of the most knowledgable and comprehensive support teams in the industry. NextOS portal interface takes time to become fully accustomed to.
Free $19.95
4.761905
(4.8)
Cloud Managed Phone System
Complete, all-inclusive cloud PBX solution w/ a ton of flexibility and features. Faxes and calls may be uniquely launched and managed from your desktop. User interface requires some getting accustomed to; pricing tier discounts geared towards multiple users.
Free $19.99
4.183675
(4.2)
Advanced Features & Customization
Competitive pricing & extensive feature set, backed up by a native, knowledgeable customer support team. Wide roster of phones w/ easy implementation and in-depth system management. Jive includes many advanced features where other companies charge a monthly fee.
Free $19.95
4.742855
(4.7)
Get One Month Free
Constantly improving & updating their phone service for the better - one of the most feature-rich and innovative no contract VoIP companies. Tech support are attentative, professional, and thorough. Essentially limitless in scalability - system admins need to be vigilant with regard to incurring high monthly costs due to pricey yet attractive add-ons.
Free $19.99
4.112245
(4.1)
#1 Market Leader Award
Deep feature set that's only getting deeper, in a phone system that's easy to both manage and maintain. Virtual Office Pro integrates fax, conferencing, voice, and chat incredibly well. 8x8's mobile apps are equally polished and robust versions of the desktop offering.
Free $19.99
3.74603
(3.7)

Top 5 Residential VoIP Reviews

VoIP Provider Our Take - Bottom Line Setup Costs Monthly Price Overall Grade User Ratings & Reviews
Unlimited Calling w/Big Savings
Subscription with two-year commitment equals huge value with unlimited calling to US/Canada. Customer support is limited to weekdays, 9-6 CT and there is a lack of softphone support. Up front payment is required for promotion w/ 30-Day MBG is included.
Free $8.33 B+
4
(4.0)
Flexibility & Value
Full-featured (40+) in terms of Residential VoIP service, with a competitive price tag to match. ViaTalk's two-Line feature adds a lot of value to the service. 14-day refund policy creates a very small window for testing out services - BYOD if possible.
Free $8.95 A
4.57143
(4.6)
Around the Clock Support
Offers a wide range of devices at high discounts to be used with their service, or a free ATA. Customer support is top notch, with an extensive database of resources, along with live chat, e-mail, and phone support. Avoid unnecessary overages on account by subscribing with plenty of minutes to spare.
Free $8.88 A
4.57143
(4.6)
Risk-Free Money Back Guarantee
2-yr subscription at a promotional pricing requires full pre-payment. Includes expansive features, allotted international minutes, & unlimited calls in US and Canada. Service can be used with existing phone - provides free VoIP adapter. Extensive US based support includes live chat, email and live support; reps are only available 8am-4pm PST M-F. Number porting and/or new numbers are available. Comes w/ 30 day money back guarantee.
Free $5.38 B+
4
(4.0)
Exemplary Features & Support
With quality features bordering on business grade, one of the more expensive Residential VoIP offerings. Superior customer support, easy implementation, reliable service. Unlimited Annual plan includes free ATA while Monthly Unlimited offers discounted devices.
Free $16.25 A
4.57143
(4.6)

VoIP Services Buyer's Guide

VoIP calling has explosively grown over the past few years. As new service features and providers spring up, it can be hard to define the best available option. VoIP offers a number of benefits to users, and while it’s not free of disadvantages, it can go beyond traditional landlines in a number of ways. In determining whether or not the service would be a good fit, and which service to choose, one should look at workability, pricing, equipment, implementation and general features.

VoIP offers different solutions designed to fit various needs. With that, there are hosted solutions, in which a provider delivers and manages service(s) to you, and on-site solutions which require you to supply, manage, and maintain the necessary hardware. Both solutions dictate different levels of user involvement - as both solutions work differently to provide the same end result service. Though both options allow you to handle the basic functionality of the selected system, more advanced options are also readily available via user control panels.

Equipment and network quality can greatly impact the quality of calls; therefore, you want to be sure that you have chosen the best option, and have all the necessary equipment. As households and businesses vary in size and need, so do the equipment requirements. VoIP requires a sufficient broadband connection with bandwidth. (Note: the amount of bandwidth needed is determined by the amount of simultaneous users) Also users should be sure their internal network is fit to handle all the data (use our speed test tool to determine). Additionally, you should be sure your phones can support Voice over IP transmitting. In doing this, users will need SIP ready phones, or for non IP phones you will need a analog telephone adapter.

While VoIP offers tremendous cost efficiency in comparison to landlines, you should be aware that cost savings is relative to your calling needs. Installation and equipment fees are relative to the selected setting and system. Additionally, all startup and operating costs are determined based on the vendor and plan selected. In regards to calling plans, many services have additional fees for add-on features as well as international calling. VoIP calling is typically unlimited within the US and Canada; however, many times connecting to special lines or mobile phones can incur extra charges. Users should determine their needs before seeking out a vendor. Aside from need, users’ infrastructure also plays a large part in determining the overall cost efficiency of switching to this solution. If you will require an elaborate solution, costs will typically reflect this.

Those looking to make the switch to VoIP should look for a simple, condensed solution. In selecting either a residential or business service provider, read through user reviews of services. Consumer VoIP service reviews offer unbiased experiences, which can help you to better determine whether or not a service is best suited for you. Also, look at the specs the company offers—i.e. pricing, hardware requirements, and features.

Ultimately, when you are ready to buy VoIP, there are two steps you should take: 1. preparation: define you own needs, and 2. evaluation: search out the providers that best suit your needs—to do this look at capability, quality, customer service, reliability and reputation, cost, and security. With this information accounted for, you will be able to enter the purchasing phase.

VoIP Reviews, VoIP Ratings

Nextiva - Quick setup and response

User's Rating: 5.0
Sound/Call Quality
5
Installation Process
5
Customer Experience
5
Service Reliability
5
Features
5
Price
5
Date:
May 10, 2013
Reviewer:
Seth S.
Recommend:
Yes

I'm never going back to hard lines. I moved offices last month and it was only a few days before the move I realized I wasn't going to be able to move my old phone system. It was a PBX from 2001. After spending a few hours researching online and talking to different companies, I chose Nextiva for their quick and immediate responses. The phones arrived two days later. All I had to do was plug them in and talk to someone in their support department to configure the phones for 20 minutes. The web user portal gives me complete control over all our needs. I can't imagine how difficult it would have been to accomplish this with Time Warner.

Vocalocity - Virtual extension plan

User's Rating: 4.6
Sound/Call Quality
4
Installation Process
3
Customer Experience
5
Service Reliability
5
Features
5
Price
5
Date:
May 7, 2013
Reviewer:
Rob M.
Recommend:
Yes

We currently have 3 lines with Vocalocity, on their Virtual extension plan. We've been with the company for about 8 months now. One of our old phones malfunctioned, and we had to get a replacement. We purchased a new phone from a third party. Upon provisioning the new phone, the tech advised us of a major issue with our current network that was causing a issues with connection and sound quality. Bear in mind, this was an issue we didn't even know we had. They actually helped configure our network and router remotely. We are now running on a secure network, with much better sound and volume quality. The provisioning process was a pain. I followed all the instructions on Vocalocity's, and Grandstream's site, yet still couldn't get it to work myself. Spent about 1 hour and 20 mins on the phone with the rep, got everything resolved.

Alliance Phones - Excellent Quality Calls

User's Rating: 4.9
Sound/Call Quality
5
Installation Process
5
Customer Experience
5
Service Reliability
5
Features
4
Price
5
Date:
May 2, 2013
Reviewer:
George P.
Recommend:
Yes
Pros:Excellent Quality Calls
VS
Cons:Can't send SMS through the System

The Call Quality is excellent. We came to Alliance Phones from another phone provider. We had constantly dropping calls with the previous provider even though we bought a new router suggested by them. Then since we still had dropped calls they told us to change our ISP. We didn't change the ISP. We changed to Alliance Phones instead. So far so good.

Vocalocity - Great price and features

User's Rating: 3.1
Sound/Call Quality
4
Installation Process
5
Customer Experience
3
Service Reliability
1
Features
5
Price
4
Date:
April 29, 2013
Reviewer:
Lori R.
Recommend:
No
Pros:Wide variety of features
VS
Cons:bad customer service and reliability

I am currently looking for a new provider. My phones are always having issues and they wont answer support calls when the issues are present.

Nextiva - Efficient Customer Support

User's Rating: 4.9
Sound/Call Quality
5
Installation Process
4
Customer Experience
5
Service Reliability
5
Features
5
Price
5
Date:
April 26, 2013
Reviewer:
Frederick G.
Recommend:
Yes

Efficient customer service when I call. I just got off the phone and was reminded of how good they are. I have a new employee starting Monday. The point of my call was to get everything setup for her before-hand. My call today lasted less than 20 minutes and everything was covered, A to Z. New Extension, voicemail, login, all setup in minutes.

Pages