I'm never going back to hard lines. I moved offices last month and it was only a few days before the move I realized I wasn't going to be able to move my old phone system. It was a PBX from 2001. After spending a few hours researching online and talking to different companies, I chose Nextiva for their quick and immediate responses. The phones arrived two days later. All I had to do was plug them in and talk to someone in their support department to configure the phones for 20 minutes. The web user portal gives me complete control over all our needs. I can't imagine how difficult it would have been to accomplish this with Time Warner.
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We currently have 3 lines with Vocalocity, on their Virtual extension plan. We've been with the company for about 8 months now. One of our old phones malfunctioned, and we had to get a replacement. We purchased a new phone from a third party. Upon provisioning the new phone, the tech advised us of a major issue with our current network that was causing a issues with connection and sound quality. Bear in mind, this was an issue we didn't even know we had. They actually helped configure our network and router remotely. We are now running on a secure network, with much better sound and volume quality. The provisioning process was a pain. I followed all the instructions on Vocalocity's, and Grandstream's site, yet still couldn't get it to work myself. Spent about 1 hour and 20 mins on the phone with the rep, got everything resolved.
The Call Quality is excellent. We came to Alliance Phones from another phone provider. We had constantly dropping calls with the previous provider even though we bought a new router suggested by them. Then since we still had dropped calls they told us to change our ISP. We didn't change the ISP. We changed to Alliance Phones instead. So far so good.
I am currently looking for a new provider. My phones are always having issues and they wont answer support calls when the issues are present.
Efficient customer service when I call. I just got off the phone and was reminded of how good they are. I have a new employee starting Monday. The point of my call was to get everything setup for her before-hand. My call today lasted less than 20 minutes and everything was covered, A to Z. New Extension, voicemail, login, all setup in minutes.