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Provider Info
Year Founded 2005 2003 1972 2003 2004 1987
Headquarters Scottsdale, AZ San Mateo, California Ontario, Canada Atlanta, GA New York City, NY San Jose, CA
Service Location United States USA, UK, Canada Worldwide USA & Canada United States USA, Canada, UK
Service Type Availability Business Phone Service, Hosted PBX, SIP Trunking, Call Center Business VoIP, Hosted PBX, SIP Trunking Business VoIP, Hosted PBX, Contact Center, Enterprise Business VoIP, Hosted PBX Business Phone Service, Business VoIP, Hosted PBX, Unified Communications Business Phone Service, Hosted PBX, Call Center, Unified Communications
Money Back Guarantee 30-Days 30-Days Cancel Anytime, Fees Apply Cancel Anytime, No Fees 30 Day Free Trial 30-Days
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Services & Pricing
Monthly Cost of Cheapest Service $19.95 $19.99 $17.50 $19.99 Per Seat Metered Plan ($8.95/user - 5 user minimum): $44.75/mo + calling usage $19.99
No Contracts
Metered Plans 100 Minutes: $8.95/ 500 minutes: $19.95
Yes $14.99/mo + $0.03/min $0.029/min + service plan Available
Customizable Plans
Activation Fee Free Free Free Free None Free
Setup Fee Free Free Free Free Free Free
Number Porting Fee Free Free Free Free $15.00 Free
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing Starts at $4.95/mo/500 pages Starts at $7.99/mo/500 Pages $4.95/mo Unlimited Virtual Fax Paperless Fax Only, Unlimited, $15/mo Not Available Free V-Fax Only
Toll Free Numbers
Number Provided Free (Incoming calls are $0.02/min)
$5/mo (1000 Mins Included, Add'l $0.03/min)
$39.99/mo, No per minute charges
Yes - $9 purchase, $2/mo thereafter. Incoming calls are 3.9c/min
$25.99/mo (1500 Mins Included, Add'l $0.03/min)
Local Numbers
BYOD Option
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Available Features (Some Features Cost Extra, As Per Provider Rates)
Advanced Call Forwarding
VM to email, business hour rules included with monthly billing plan
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
$19.95 / month. Comes included with the Per Seat Metered Plan
Business SMS
Call Queuing
$14.99/mo plus $0.03/min
Simple Queue (ACD Queue functionality) - $9.95 / agent / month. Smart Queue (ACD Queue functionality + real-time & reporting dashboard + call recording)- $14.95 / agent / month
Set of 6 call queues for $14.99/mo + $9.99 activation
Call Me Now
Call Notifications
Call Parking
Call Recording
$4.99/mo for 15 hours recording time
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
Find Me/Follow Me
Group Paging
$4.99/mo per group
Hunt Group
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
$19.99/mo/user - $9.99 activation fee
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
Voicemail Transcriptions
$.035/msg or $9.95 for 40 msgs/mo or $29.95 unlimited/mo
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Google Drive
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Hours 24/7 24/7 24/7 Mon-Fri: 9AM-9PM EST Mon-Thurs 9AM-8PM ET, Fri 9AM-6PM ET, off-hours support during non-business hours and holidays. Support office is located in Doylestown, PA. 24/7
Telephone Support
Email Support
Instant Chat
24/7 Call-in Support
Tech Support Only
FAQs Section
Video Tutorials
Online Ticket Submissions
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Per Seat Metered Plan ($8.95/user - 5 user minimum): $44.75/mo + calling usage
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What is Cloud Hosted PBX VoIP?

PBX stands for Private Branch Exchange, while the Cloud Hosted prefix refers to the manner in which telephone system hardware is stored and maintained virtually.  With Hosted PBX, a provider is responsible for the storage and maintenance of phone system hardware. As a result, the system is completely managed off-site, with no installation or IT costs to the subscriber. Businesses enjoy the ability to uniquely monitor and micro-manage their phone systems via their web-based control panel. Hosted solutions are popular among small to medium sized businesses (approximately 300 lines or less) looking to take their communications to the next level.

Hosted PBX Features & Benefits

Hosted PBX offers a wealth of benefits such as cost, scalability, and redundancy. Additionally, solutions come standard with features like call routing, transfer, call waiting, on-hold music, and more. As this service has grown in popularity over the year, more exclusive offerings have rolled out, including extension dialing, ACD queues, and auto attendant to name a few. Hosted solutions make efficient use of office space, budgets, IT staff, as well as web connectivity. Hosted PBX services are also one of the most secure of offerings, where the provider has a vested interest in protecting your phone system and keeping it running at its best.

Communications are wholly unified, eliminating the need for multiple sets of wiring and other redundancies – simply plug IP hardware into a router. Newer applications from Hosted PBX systems are incredibly flexible, and in having an external party provide the service, employees may access their phone system anywhere there’s Internet; from their personal mobile devices. Adding features is typically as simple as a click or download, with flexibility and integration options constantly rolling.

Don’t Forget To…

Make Arrangements Regarding Your New (Temporary?) Phone Number – This can vary depending on what your decision is regarding porting your number. if you are porting over your existing number, DO NOT cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know, say, with an email blast; if you have a temporary number (which is needed during the number porting process), it may be easiest to have all calls routed to your cell phones for the brief time that your number is being ported. More on Number Porting.

Tip: If you cancel your service with your old carrier before your number is ported, you’ll lose it.

Configure Your Dial Plan – One of the first things you need to do is organize how your calls will be routed. You’ll have to define a number of call rules, including:
*What hours for your desk phones to ring
*How to handle off-hours—whether calls go to voice mail or another phone, such as your cell
*How to handle faxes
*What buttons activate certain features, like pressing 1 for voice mail
*Setting your dial-by-name directory
*Simultaneous and sequential ringing/Find me & follow me rules

Tip: Be sure to configure your E-911 settings when you first set up your PBX

Review Your Bill – Review the first and second month’s bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees. If there’s something you don’t understand about your bill, be sure to call in to customer support, as they will explain it to you or fix the problem.

Write a Review – Share your experience with the world. Other people will get to gain from what you learned along the way. Talk about pleasant and unpleasant surprises, too. Other potential customers will want to know your experience. Leave a review here.

Hosted PBX Telephony - Additional Resources

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