|User Reviews||Read Reviews||Read Reviews||Read Reviews||Read Reviews||Read Reviews||Read Reviews|
|Headquarters||Scottsdale, AZ||San Mateo, California||Ontario, Canada||Atlanta, GA||New York City, NY||San Jose, CA|
|Service Location||United States||USA, UK, Canada||Worldwide||USA & Canada||United States||USA, Canada, UK|
|Service Type Availability||Business Phone Service, Hosted PBX, SIP Trunking, Call Center||Business VoIP, Hosted PBX, SIP Trunking||Business VoIP, Hosted PBX, Contact Center, Enterprise||Business VoIP, Hosted PBX||Business Phone Service, Business VoIP, Hosted PBX, Unified Communications||Business Phone Service, Hosted PBX, Call Center, Unified Communications|
|Money Back Guarantee||30-Days||30-Days||Cancel Anytime, Fees Apply||Cancel Anytime, No Fees||30 Day Free Trial||30-Days|
|Services & Pricing|
|Monthly Cost of Cheapest Service||$19.95||$19.99||$17.50||$19.99||Per Seat Metered Plan ($8.95/user - 5 user minimum): $44.75/mo + calling usage||$19.99|
|Metered Plans||100 Minutes: $8.95/ 500 minutes: $19.95||Yes||$14.99/mo + $0.03/min||$0.029/min + service plan||Available|
|Number Porting Fee||Free||Free||Free||Free||$15.00||Free|
|Works with 3rd party Softphones|
|Fax Pricing||Starts at $4.95/mo/500 pages||Starts at $7.99/mo/500 Pages||$4.95/mo Unlimited Virtual Fax||Paperless Fax Only, Unlimited, $15/mo||Not Available||Free V-Fax Only|
|Toll Free Numbers||Number Provided Free (Incoming calls are $0.02/min)||$5/mo (1000 Mins Included, Add'l $0.03/min)||$39.99/mo, No per minute charges||Yes - $9 purchase, $2/mo thereafter. Incoming calls are 3.9c/min||$25.99/mo (1500 Mins Included, Add'l $0.03/min)|
|Available Features (Some Features Cost Extra, As Per Provider Rates)|
|Advanced Call Forwarding||VM to email, business hour rules included with monthly billing plan|
|Anonymous Call Rejection|
|Busy Lamp Field||$19.95 / month. Comes included with the Per Seat Metered Plan|
|Call Queuing||$14.95/mo/user||$14.99/mo plus $0.03/min||Simple Queue (ACD Queue functionality) - $9.95 / agent / month. Smart Queue (ACD Queue functionality + real-time & reporting dashboard + call recording)- $14.95 / agent / month||Set of 6 call queues for $14.99/mo + $9.99 activation|
|Call Me Now|
|Call Recording||$5.95/mo/user||$4.99/mo for 15 hours recording time|
|Desktop Integration Client|
|Do Not Disturb|
|Find Me/Follow Me|
|Group Paging||$4.99/mo per group|
|Push To Talk|
|Selective Call Acceptance|
|Selective Call Rejection|
|Shared Call Appearance|
|Switchboard Software for Live Receptionist||$19.99/mo/user - $9.99 activation fee|
|Voicemail Transcriptions||$4.99/mo/ext||$.035/msg or $9.95 for 40 msgs/mo or $29.95 unlimited/mo|
|Hours||24/7||24/7||24/7||Mon-Fri: 9AM-9PM EST||Mon-Thurs 9AM-8PM ET, Fri 9AM-6PM ET, off-hours support during non-business hours and holidays. Support office is located in Doylestown, PA.||24/7|
|24/7 Call-in Support||Tech Support Only|
|Online Ticket Submissions|
Per Seat Metered Plan ($8.95/user - 5 user minimum): $44.75/mo + calling usage
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Don’t Forget To…
Make Arrangements Regarding Your New (Temporary?) Phone Number – This can vary depending on what your decision is regarding porting your number. if you are porting over your existing number, DO NOT cancel with your existing provider until the number is completely ported to the new carrier. If you have a new number, be sure and let everyone know, say, with an email blast; if you have a temporary number (which is needed during the number porting process), it may be easiest to have all calls routed to your cell phones for the brief time that your number is being ported. More on Number Porting.
Tip: If you cancel your service with your old carrier before your number is ported, you’ll lose it.
Configure Your Dial Plan – One of the first things you need to do is organize how your calls will be routed. You’ll have to define a number of call rules, including:
*What hours for your desk phones to ring
*How to handle off-hours—whether calls go to voice mail or another phone, such as your cell
*How to handle faxes
*What buttons activate certain features, like pressing 1 for voice mail
*Setting your dial-by-name directory
*Simultaneous and sequential ringing/Find me & follow me rules
Tip: Be sure to configure your E-911 settings when you first set up your PBX
Review Your Bill – Review the first and second month’s bill to make sure that you have all the services you paid for. There are setup fees that may or may not be waived, activation fees, and number porting fees. If there’s something you don’t understand about your bill, be sure to call in to customer support, as they will explain it to you or fix the problem.
Write a Review – Share your experience with the world. Other people will get to gain from what you learned along the way. Talk about pleasant and unpleasant surprises, too. Other potential customers will want to know your experience. Leave a review here.
Hosted PBX Telephony - Additional Resources
- What is Cloud Hosted PBX?
- What is a Hybrid PBX Phone System?
- 5 Crucial Factors To Consider When Selecting a Hosted PBX System
- 5 Signs That Your VoIP System is Hacked
- 8 Tips for Improving VoIP Call Quality
- How Unified Communication Tools Have Transformed the PC Desktop
- Are VoIP Providers Allowed to Charge for Number Porting?
- Big Challenges to Consider When Switching Telephone Companies
- Business VoIP Buyer’s Guide – 10 Questions to Ask
- 8 Types of Integration Your Business Phone System Should Have
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