What is VoIP?
VoIP, or Voice over Internet Protocol, is a new form of digital telephone service in which calls are sent and received over the Internet. To utilize VoIP, all users need is a high speed Internet connection and a service provider.
VoIP technology offers many highly advanced, next generation calling features. Often these features are included, and can be real valuable assets every step of the way throughout your specific communication needs. Traditionally, many of the calling features now included with VoIP telephony were exercised by a human being operating a switchboard. Directing call traffic appropriately is vital to the success of any business. With voice over IP, many of them are customizable to put your business at the pinnacle of efficiency and professionalism. Network features are designed to make sure your business never misses a beat - keeping your infrastructure at the tip of your fingers at all times.
How does it work compared to a "normal" phone?
Answer: You won't even notice a difference. To make a call, you pick up your phone like normal, dial the number you want to reach, your phone connects to the PSTN, and connect using your internet connection instead of a traditional circuit board landline.
Traditional landlines work by transferring analog voice signals over copper wires. While VoIP works by converting analog voice into digital data packets and transmitting it over the internet.