Best Nextiva Alternatives for Your Business in 2023

Nextiva’s VoIP platform offers tons of useful features, like video conferencing, call queuing, auto-attendants, and more.

However, depending on your company’s goals and communication needs, you might find one of Nextiva’s competitors a better fit.

Many alternative business VoIP providers boast unique strengths–like popular integrations, video conferencing features, and internal collaboration tools–that distinguish them from Nextiva and each other.

This article outlines our favorite Nextiva alternatives, comparing their strengths, pricing, plans, and standout features.

Top Nextiva Alternatives

Here are some of the best Nextiva alternatives to consider:

1. GoTo Connect
2. 8×8
3. RingCentral
4. Vonage
5. Dialpad
6. Zoom
7. Grasshopper
8. Avaya
9. Aircall
10. Ooma

1. GoTo Connect

GoTo Connect provides a flexible cloud phone system, built-in team meetings, messaging, and video conferencing in all its plans.

Each plan includes a comprehensive suite of calling features–like call queues and auto attendants–that other providers reserve for more expensive plans. While slightly pricier than Nextiva, GoTo Connect is compatible with over 180 desk phone models and serves as a strong Nextiva alternative.

GoTo Connect Pricing and Plans

GoTo Connect (formerly Jive) has three primary plan options–the Basic plan prioritizing phone service, the Standard plan integrating video meetings, and the Premium plan providing an advanced contact center.

They offer a 14-day free trial for the Standard plan and a demo for the Premium plan.

GoTo Connect Features

Highlighted Features

Here are some GoTo Connect features worth highlighting:

• One-Click Video Conferencing: Jump from a chat or call into a video meeting, schedule routine team or customer meetings, generate invite links, and collaborate with screen sharing and virtual hand-raising.
• Real-Time Call Analytics: For individual extensions or the entire call center, view inbound and outbound call minutes, time stamps, and call volume sorted by day, week, or month, to predict staffing needs. The Maps function shows the call’s origin state, county, and city
• Virtual Voicemail and Voicemail-to-Email: Each voicemail is logged in the cloud as a separate audio file with accompanying text transcription. Agents can read or listen to their voicemail messages whenever and wherever they want, in any order.

GoTo Connect Pros & Cons

More About GoTo Connect

• GoTo Connect Reviews and User Ratings
• GoTo Connect Plans & Pricing

2. 8×8

8×8 makes a great Nextiva alternative for small businesses starting a multi-channel customer-facing approach since 8×8 offers critical, basic features–like voice, video, external SMS texting, and internal chat–that are easy to use, affordable for small teams, and accessible on mobile or desktop.

8×8 Pricing and Plans

The 8×8 Express plan, with voice, video, and web messaging, offers a highly competitive price for teams of ten or less. The X2 plan includes team messaging and SMS, and their X4 plan provides analytics and international calling to 48 countries.

8×8 offers a 30-day free trial for the Express plan.

8×8 Features

Highlighted Features

Here are some of our favorite 8×8 features:

• Advanced Video Conferencing: On desktop and mobile, conferencing includes virtual backgrounds, moderator controls like a lobby and mute, screen sharing, cloud recording, calendar integrations for scheduling, YouTube Live streaming, branding, analytics, personal virtual spaces, and audio dial-in.
• Universal Team Messaging: Teams can share content–files, multimedia, documents, links–across integrated applications like Slack, Skype, Microsoft Teams, and HubSpot. Users can respond to messages directly from the mobile notification itself and can create private rooms, public rooms, and followable topics.
• 8×8 Work App: The 8×8 Work application combines call, chat, and video functions in one place, allowing users to take their number anywhere and access collaboration and customer-facing features like video calls, chat, screen sharing, and call flipping.

8×8 Pros & Cons

More About 8×8

• 8×8 Reviews and User Ratings
• 8×8 Customer Service Review + 5 Ways to Get In Touch
• 8×8 Alternatives

3. RingCentral

RingCentral’s MVP product (Messaging, Video, and Phone) is ideal for companies prioritizing near-constant team collaboration. It combines a host of collaboration features: document and file sharing, messaging, video conferencing with whiteboard, and one-click meetings.

RingCentral supports the Opus codec, guaranteeing high-quality HD Voice.

Companies prioritizing internal collaboration should consider RingCentral a strong Nextiva alternative.

RingCentral MVP Plans and Pricing

RingCentral offers four MVP (messaging, video, and phone) plans, each including phone, SMS, and team messaging. The Standard plan adds video and analytics, the Premium plan provides video meetings and more integrations, and the Ultimate plan offers advanced reporting.

RingCentral Features

Highlighted Features

Here are some of our favorite RingCentral features:

• User Dashboard: RingCentral’s dashboard makes it easy to collaborate and manage multiple tasks–with different teams–at once. Users can view all internal and external messages and calls, create teams, share mutual to-do lists, stream live videos, and initiate instant video huddles.
• Analytics Portal: RingCentral Analytics include a meetings dashboard, performance reports, quality of service reports, and live reports with real-time access to over 30 metrics about queue calls and agent activity–all configurable with a wallboard view and drag-and-drop widgets.
• Advanced Call Management: Monitor, Whisper, Barge, and Takeover allow supervisors to listen in on agent calls, providing private feedback or suggestions to agents mid-call and even jumping in if necessary.

RingCentral Pros & Cons

More About RingCentral

• RingCentral Reviews and User Ratings
• RingCentral Pricing & Plans
• RingCentral Alternatives

4. Vonage

Vonage offers business VoIP service in an omnichannel solution with texting, calling, messaging, fax, and video in one dashboard, alongside tools like call logs and simultaneous ring.

Vonage offers a-la-carte add-on features, such as voicemail transcription or an AI virtual assistant, making it a strong Nextiva alternative for companies seeking only certain advanced features.

Vonage Pricing and Plans

Vonage’s Basic plan provides an affordable option for calling, texting, and webchat messaging. The Premium plan supports video meetings, and the Advanced plan offers advanced calling features like call groups and call recording.

Vonage Features

Highlighted Features

Here are some noteworthy Vonage features:

• Vonage Meetings: Vonage’s video collaboration tool, Meetings, lets users host video conferences with internal team members or customers, including whiteboard and screen-sharing features. Meetings sync with calendar systems for scheduling, and agents can flip meetings from call to video with one click.
• Business Inbox: Business Inbox stores all of a user’s interactions in one log, including text, email, web chat, social media channels, and other communication apps. Agents can sort and read all messages in the browser, responding in the customer’s preferred channel.
• Admin Portal: Administrators can customize the company’s VoIP phone system and monitor account activity in real-time, including activity for all users and extensions.

Vonage Pros & Cons

More About Vonage Business

• Vonage Reviews and User Ratings
• Vonage Pricing & Plans
• Vonage Alternatives

5. Dialpad

Dialpad offers some of the most affordable plans on the market, without compromising important features. All of their plans include SMS, calling, internal and external web chat, video, analytics, live speech coaching, voicemail, and live call transcriptions.

Dialpad video only supports ten users, so companies looking to utilize webinars, live streaming, and other virtual conference events should choose another provider.

Still, Dialpad offers an affordable Nextiva alternative for companies wanting all core communication channels with a ton of additional features.

Dialpad Pricing and Plans

Dialpad’s Standard plan includes SMS, calling, webchat, and video, their Pro plan adds ring groups, live agent support, and local number support around the world, and their Enterprise plan adds expanded integrations and ring group support.

They offer 14-day free trials for the Standard and Pro plans.

Dialpad Features

Highlighted Features

We think these features make Dialpad stand out:

• Dialpad Meetings: Dialpad HD video meetings have HD audio with customized virtual backgrounds, layouts, hold music, and meeting room URLs. Users can join meetings from any device and use screen sharing, content sharing, and agendas. Meetings can be scheduled in Calendar apps and are automatically summarized afterward.
• Call Management: Customize call routing rules to forward inbound calls to any number and set business hours that automatically route customers to voicemail.
• Internal and External Messaging: 1:1 instant messaging, group chats, team threads, and even calls or meetings–all within one dashboard. Conversations are archived and searchable by keyword, and users can dedicate channels to products, teams, or topics.

Dialpad Pros & Cons

More About Dialpad

• Dialpad Reviews and User Ratings
• Dialpad Pricing and Plans
• Dialpad Alternatives

6. Zoom

Zoom Phone offers HD business VoIP with unique plan options: a free version, a metered version, a US-and-Canada-focused version, and a global version. All Zoom Phone plans include IVR, voicemail transcription, and conference calls, and integrate easily with Zoom’s other platforms–like Meetings.

Since Zoom Phone offers metered outbound plans and global plans at an affordable rate, companies with low outbound call volumes should consider Zoom Phone a strong Nextiva alternative.

Zoom Pricing and Plans

Zoom’s Pro plan, with no monthly fee, charges a metered rate for only outbound calls, with the ability to elevate calls to video meetings of up to 100 participants. The Pro plan does not include texting.

Zoom’s Metered plan also charges a metered rate on outbound calls, but offers unlimited inbound calls, includes SMS texting, and allows users to make and receive calls from multiple devices. The Unlimited plan provides unlimited inbound and outbound calling within the US and Canada, and the Global Select plan allows unlimited calling in one of Zoom’s 40+ supported countries.

Zoom Features

Highlighted Features

Here are some of our favorite Zoom Phone features:

• Real-Time Analytics Dashboard: Users can customize their real-time analytics dashboard in a list or drag-and-drop wallboard format, selecting KPIs, color-coding graphs and visuals, and choosing live queue thresholds to trigger notifications.
• Advanced Voicemail Management: The Voicemail tab allows users to search voicemail messages by listened/unlistened status or user name, search and read voicemail transcriptions, or initiate a callback, chat, text message, or video with the caller.
• Call Queue Management: Administrators can assign user groups to numbers, choosing how calls are distributed among the group: simultaneous, sequential, rotating, or beginning with the longest idle. Administrators can listen in on calls, whisper, barge, and take over calls for any user or queue.

Zoom Pros & Cons

More About Zoom

• Zoom Phone Reviews and User Ratings
• Zoom Phone Pricing and Plans
• Zoom Alternatives

7. Grasshopper

Grasshopper offers telephony-focused business phone system plans with just the essential voice features–no extras like internal messaging, video, or analytics. Intended for small businesses with 10-20 users maximum, Grasshopper’s plans are charged by number bundle rather than by user.

For small companies and startups looking to use basic VoIP calling features and share numbers among multiple extensions, Grasshopper makes a great budget alternative to Nextiva.

Grasshopper Pricing and Plans

Grasshopper’s Solo plan, intended for individual users, includes 1 phone number with 3 extensions. Their Partner plan includes 3 phone numbers and 6 extensions. Finally, their small business plan offers 5 phone numbers with unlimited extensions.

Grasshopper offers 7-day free trials for all its business phone service plans.

Grasshopper Features

Highlighted Features

Here are Grasshopper’s standout features:

• Business Texting: Users can text customers from mobile or desktop, sending picture messages, customer appointment reminders, and missed call responses.
• Simultaneous Call Handling: If an incoming call is not answered or reaches a busy signal, simultaneous call handling automatically forwards incoming calls to the next available number. The caller hears a continuous ringtone, so they stay on the line.
• Voicemail Transcription: Grasshopper automatically transcribes voicemails and organizes the transcriptions in a menu, searchable by keyword, phone number, or caller ID. Agents can read voicemails on their computer or mobile device and store them in CRM or lead-generation systems.

Grasshopper Pros & Cons

More About Grasshopper

• Grasshopper Reviews & User Ratings
• Grasshopper Pricing & Plans
• Grasshopper Alternatives

8. Avaya

Avaya’s unified communications solution, Avaya Cloud Office, combines RingCentral’s unified communications as a service (UCaaS) platform with Avaya’s services, phones, and user migration capabilities to create a platform with high-quality VoIP features, industry-leading hardware, strong collaboration capabilities, and high scalability.

With calling, team messaging, video conferencing, file sharing, and internal chat collaboration tools, Avaya Cloud Office offers seamless business communication across user devices in any location, while supporting over 200 integrations to leverage users’ pre-existing technologies.

Avaya Pricing and Plans

Avaya Cloud Office offers four plans: the Essentials plan, supporting up to 20 users, includes calling, webchat, and texting. The Standard plan adds video meetings and fax, supporting unlimited users. The Premium plan bundles in hot-desking, analytics, and call recording. Finally, the Ultimate plan provides status reports for all devices alongside unlimited storage.

Avaya Features

Highlighted Features

Here are some of our favorite Avaya features:

• All-in-One Analytics: Included with Premium and Ultimate plans, Avaya’s analytics provide visibility across all collaborative tools over any time period or in real-time. Users can utilize historical call center metrics in customizable dashboards to identify trends like seasonal change and business growth.
• Avaya Rooms: Avaya’s CU-360 hardware camera, paired with Avaya Cloud Office, turns any monitor into a private conference set-up. The screen displays remote participants, while the camera broadcasts live users in HD. The host can control the meeting via mobile, including link invites, muting, recording, and screen sharing.
• Professional Implementation: A feature unique to Avaya, Professional Implementation provides users with a portfolio of personalized and professional services geared toward their unique business needs. Services include planning, designing, project implementation and management, ongoing support, and consulting.

Avaya Pros & Cons

More About Avaya

• Avaya Reviews and User Ratings
• Avaya OneCloud CPaaS Review

9. Aircall

Aircall’s VoIP system focuses mostly on calling features. While they do offer SMS texting and analytics, the large majority of their features apply to voice only.

While Aircall offers useful call features–like ring groups and call recording–in all plans, they are some of the priciest plans on this list.

Aircall uses the Opus codec, providing high-quality HD Voice in phone calls. Still, Aircall works best as a Nextiva alternative for those users who place a high priority on voice calling and are willing to live without other collaboration features.

Aircall Pricing and Plans

Aircall’s Essentials plan requires at least three users, providing a ton of basic calling features along with analytics. The Professional plan adds call monitoring, whispering, and advanced analytics. The Custom plan allows users to select which analytics and features they want in their plan.

Aircall Features

Highlighted Features

Here are our favorite Aircall features:

• Call Metrics: Administrators can view colorized charts and graphs of key call metrics over customized time periods. Metrics include active agents, missed calls, hold-time length, and historical data like average call time, total number of users, and average number of calls per user.
• Shared Numbers: While some competitors only allow one business phone number per user, Aircall users can make calls from any enabled company number. This means an agent can call a customer from the company sales number, customer service and support team number, or a local number.
• Interactive Voice Response (IVR): Users can customize their IVR settings with multiple levels of submenus to offer callers direct access to specific departments, or even to teams within those departments.
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Aircall Pros & Cons

More About Aircall

• Aircall Reviews and User Ratings
• Aircall Alternatives

10. Ooma

Ooma’s business VoIP platform emphasizes call management features and lacks some advanced features–like video conferencing and popular integrations–in its most basic plan.

However, since Ooma offers high-performing hardware and hot-desking to take advantage of spare desks in a real office, Ooma makes a strong Nextiva alternative for companies in an in-person or hybrid work environment.

Ooma Pricing & Plans

Ooma’s most affordable plan, Ooma Office Pro Plus, includes a suite of basic calling features like virtual extensions and ring groups. Their next tier, Ooma Office Pro, adds video conferencing and call recording. Ooma’s highest tier, Ooma Office Pro Plus, adds hot-desking and call queueing.

Ooma Features

Highlighted Features

• Ooma Mobile App: The Ooma Mobile app distinguishes incoming Ooma Office calls from users’ personal calls, and enables users to access other business tools: dial extensions, create message groups, transfer calls, flip calls from desktop, and more.
• Multi-Ring: Users can set multiple devices to ring when they receive an incoming call, giving them the option to answer on an analog phone, IP phone, or mobile device.
• Virtual Receptionist: Create a menu that uses automated voice to interact with incoming calls and route them to various users, voicemails, or ring groups throughout the company. Users can provide up to 10 customer menu options, recorded or type-to-text messages in different languages, and after-hours menus.

Ooma Pros & Cons

More About Ooma

• Ooma Reviews and User Ratings
• Ooma Alternatives

Which Nextiva Alternative Fits Your Business Best?

Each service provider has individual pros and cons, and the best fit depends on your company’s needs. If you have a small team, you might consider a basic plan from 8×8. To focus exclusively on calling features, consider Grasshopper. Large companies that don’t plan to further scale will benefit from Vonage’s high user counts, while companies in the process of scaling will appreciate Avaya’s ease of use and straightforward user management.

For video conferencing events like webinars or large demonstrations, GoTo Connect or RingCentral provide great tools. For seamless calling and messaging features with small video conferences, Dialpad is a strong option.

For more information to help you decide on a Nextiva alternative, check out our list of business VoIP providers.