The Best Nextiva Alternatives+Why They're Better

Nextiva is a CX, UCaaS, and omnichannel contact center provider known for its reputation and social media management features, 24/7 customer service, and AI workflow optimization tools. With a 30-day free trial and 7 plans ranging from $20-$199/user per month and up, Nextiva is an excellent option for teams prioritizing a scalable communications solution with real-time customer collaboration, built-in workforce management, and conversational analytics.

That said, Nextiva’s limited integrations, higher price tag, and time-consuming sales process makes some seek Nextiva alternatives.

This post outlines unified communications Nextiva alternatives like RingCentral RingEX, Dialpad Connect, and Zoom Workplace. It also covers Nextiva contact center alternatives like NICE CXone, Genesys Cloud CX, and Five9 Intelligent CX.

The Best Nextiva Alternatives: An Overview

The comparison table below provides a quick overview of the top Nextiva alternatives.

Why Look For A Nextiva Alternative?

Nextiva is a highly scalable CX platform with solutions designed for small businesses and enterprises alike. While Nextiva provides flexible pricing options, 24/7 customer service on all plans, and best-in-class reputation management tools, there are a few drawbacks.

Businesses seek Nextiva alternatives due to:

• Higher Pricing: Nextiva’s most affordable plan starts at $20/user per month, and its top-tier plan starts at $199/agent per month. Nextiva pricing much more expensive than competitors like Dialpad, Vonage, Genesys, and Zoom. Additionally, the most basic Nextiva plan includes only social media messaging and email–lacking voice and video calling, team chat, SMS texting, and website chat. Comparably-priced alternatives like RingCentral include voice calling, business texting, video meetings, team chat, and audio conferring on all plans.
• Limited Integrations: Nextiva integrates with a variety of social media platforms and review management sites. However, integrations with third-party software are extremely limited. Nextiva Small Business plans include integration with only Microsoft Teams, Outlook, and Google Contacts–and users must pay an add-on fee to access CRM integrations and APIs. While all Nextiva Enterprise plans include API access, they only integrate with about 15 third-party applications.
• No Need For Social Media+Reputation Management: Nextiva’s unique social media and reputation management features set it apart from competitors. However, businesses that don’t need these capabilities are likely to select a more affordable cloud communications platform that offers voice calling and more extensive collaboration tools instead.
• Complex Sign-Up Process: Businesses cannot purchase any Nextiva plan without first booking a consultation with a sales representative. Potential users can’t even access a Nextiva demo without booking a one-on-one consultation. These requirements are a non-starter for busy executives and feel designed to pressure users to purchase extra features.

How We Evaluated Nextiva Alternatives

We used the following criteria to select and evaluate the best Nextiva alternatives:

• Pricing and Plans: We evaluated the affordability, flexibility, and overall value of each provider’s pricing
• Included Features: We looked at each alternative’s available communication channels, team collaboration tools, workflow automation capabilities, AI-powered features, workforce management systems, and more
• Scalability: We explored platform scalability, including the number of available plans and individual add-ons, to ensure these alternatives can grow alongside your business
• Analytics and Reporting: We studied the quality of each platform’s available real-time and historical analytics, insights from conversational AI, KPI alerts, and custom reporting tools
• Third-Party Integrations: We reviewed each provider’s available third-party integrations, API access, and developer community
• Security and Network Reliability: We looked at each platform’s SLA uptime, global points of presence, security and network monitoring protocols, and compliance certifications
• Customer Support: We reviewed each provider’s available customer support channels, hours, and premium support add-ons
• Ease of Use: We evaluated each alternative’s overall ease of use on desktop and mobile devices, the complexity of the onboarding process, available training materials, and interface intuitiveness
• Use Cases: We determined the ideal user base for each provider, considering business type, industry, size, target market, revenue goals, and more

UCaaS Nextiva Alternatives

Unified Communications as a Service (UCaaS) software combines standard business communication channels like voice calling and text messaging with team collaboration features like video meetings, instant chat messaging, virtual whiteboards, and file sharing.

UCaaS platforms are designed to improve internal communications, lower operational costs through VoIP calling, and provide basic customer self-service via IVR. Unlike contact centers solutions, unified communications don’t usually include workforce management, advanced performance management, campaign management, or digital channels like website chat and social media.

Below, we compare Nextiva Small Business to unified communications providers including RingEx by RingCentral, Zoom Workplace, and Dialpad Connect.

RingCentral RingEX

RingCentral Ring EX is a complete UCaaS+call center platform with local, international, and toll-free voice calling, SMS, team chat, video conferencing, and unlimited audio conferencing on all plans. While Nextiva includes social media and reputation management features RingEX lacks, RingCentral is a more feature-rich platform with stronger AI capabilities.

Nextiva has a slightly higher video meeting participant capacity than RingCentral, but RingCentral has much more advanced video meeting features than Nextiva. RingCentral and Nextiva both provide 24/7 chat and phone support to all users. However, all RingEX plans also include SSO and a 99.999% SLA uptime, while Nextiva provides a 99.99% uptime and only includes SSO in Core plans and above.

Compared to RingCentral, Nextiva is a better choice for businesses that communicate with customers via text messaging at chat. Nextiva offers unlimited SMS and customer-to-team SMS, while RingCentral plans include only up to 200 monthly texts per user. RingEX plans do not provide live chat, chabots, or email. That said, unlike Nextiva, RingCentral provides AI texting with SMS translation and GenAI-powered message creation and editing.

RingCentral Pricing and Plans

Nextiva and RingCentral RingEX both offer plans from $20/user/month plus the option to scale to an omnichannel contact center plan. RingCentral’s 14-day free trial is shorter than Nextiva’s 30-day option, but RingCentral offers more individual add-ons. RingCentral offers more value to teams needing an all-in-one business phone system+UCaaS platform than Nextiva does, but digital-first teams will get a better value from Nextiva.

While our RingCentral pricing guide provides additional details, RingEX’s three plans are:

• RingEX Core Plan ($20-$30/user per month): Unlimited domestic calling with call transcription, manual call recording, multi-level IVR, and 100 monthly toll-free minute; 25 SMS/user per month and team chat messaging with limited file sharing; call logs; 100-participant video meetings with meeting transcription, 1 year cloud recording retention, AI meeting summaries, highlight reels, and collaborative notes; APIs and basic integrations
• RingEX Advanced Plan ($25-$35/user per month): Adds 1,000 monthly toll-free minutes, advanced call routing and call queues, automatic call recording and monitoring, real-time call notes; 100 SMS/user per month and unlimited virtual faxing; AI team message summaries; Business Analytics Essentials; CRM and industry-specific integrations
• RingEX Ultra Plan ($35-$45/user per month): Adds 10,000 monthly toll-free minutes; 200 SMS/user per month with AI Assistant for texting; advanced AI Assistant for team chat with unlimited storage; 200 video meeting participants, Business Analytics Pro

Top RingCentral Features

• RingCentral Intelligent Meetings: Unlike Nextiva, RingCentral provides a free video calling app that lets up to 100 participants meet for 50 minutes. Paid RingEX plans include 24-hour meetings for up to 200 participants with breakout rooms, whiteboards with content sharing and co-annotation, collaborative notes, live meeting transcriptions, AI video meeting summaries with action items, and video highlight reels. Up to
• RingCentral AI Assistant: RingCentral includes its robust AI Assistant in all plans, while Nextiva requires all Small Business users to pay an add-on fee to access a fraction of the AI capabilities RingEX offers. The RingCentral AI Assistant transcribes and summarizes voice calls and video meetings, provides real-time closed captioning for voice and video, and automates call notes. It also writes, drafts, and edits SMS texts; summarizes unread chat messages, drafts/edits/writes team chat messages, and translates texts and chats.
• RingSense: The RingSense for Sales add-on offers Nextiva Enterprise campaign management, coaching, and performance analytics capabilities at about half the cost ($60/user per month vs $129/agent per month). RingSense includes conversation intelligence, AI-powered coaching, agent scorecards, and deal management tools.

Who Should Use RingCentral?

• Deep CRM Integrations: RingCentral integrates with 300+ third-party apps and includes CRM and industry-specific integrations on its mid-level plan. Nextiva only integrates with about 15 third-party platforms and limits CRM integrations to Enterprise users.
• AI-Powered Communication+Collaboration: RingCentral RingEX includes AI-powered messaging and meeting summaries alongside real-time call notes and action items. Nexitva requires Small Business users to purchase call summaries as an add-on, and doesn’t provide AI summaries and notes for digital communication channels.
• Voice Calling: While Nextiva is geared towards digital-first businesses that may or may not need advanced voice calling capabilities, RingCentral is designed for growing call centers needing a feature-rich business phone system for optimal call management. Unlike Nextiva Small Business, all RingEX plans include unlimited domestic calling, toll-free calling, call queueing and recording, and multi-level IVR.

Dialpad Connect

Dialpad Connect includes unlimited domestic calling, SMS texting, video calling, and team chat in all plans, while Nextiva limits these capabilities to Core Plan users and above. That said, Dialpad Connect does not include social media messaging, reputation management, live website chat, or chatbots in any plans. While both Nexitva and Dialpad offer 24/7 customer support, Dialpad limits phone support to Pro plan users and above, while Nextiva includes 24/7 phone, email, and chat support in all plans. Nextiva and Dialpad both offer limited app integrations, meaning neither is a good fit for teams already using multiple third-party platforms.

Dialpad is best suited for small-to-medium hybrid call centers focused on improving internal collaboration and providing better self-service via IVR. Nextiva is a better fit for digital-first teams that connect with customers primarily via website chat, social media messaging, and email. Though Nextiva users still need a business phone system, since most customer support issues are resolved on digital channels, they don’t require the advanced call management features Dialpad offers.

Dialpad Pricing and Plans

Dialpad is more affordable than Nextiva, but offers fewer bundled plans. However, Dialpad Connect offers more individual add-ons than Nextiva, including advanced Dialpad Meeting features, Dialpad Sell with agent coaching and auto dialers, virtual faxing, and platinum customer support. Dialpad only offers a 14-day free trial compared to Nextiva’s 30-day free trial.

Although information is available in our Dialpad pricing guide, Dialpad Connect’s three main plans are:

• Standard Plan (1-seat minimum, $15-$27/user per month): Unlimited domestic calling with live transcription and call recording,  5-hour video meetings for 150 participants, business text messaging, file sharing and team chat, basic real-time reports, Google Workspace and Microsoft 365 integrations
• Pro Plan (3-seat minimum, $25-$35/user per month): Adds 25 ring groups and 10 office locations, international phone numbers, hold queues, international SMS, CRM integrations, QoS reports, 24/7 phone support
• Enterprise Plan (100-sear minimum, quote-based): Adds phone extensions, unlimited ring groups and office locations, SSO, priority support routing

Top Dialpad Features 

• Call Management: Dialpad offers better voice calling features than Nextiva, for a better value. All Dialpad Connect plans include unlimited local HD calling, AI-powered live call transcription, call recording, visual voicemail, call forwarding, call flip, and custom business hours for just $15/user per month. Nextiva users must pay at least $30/user/month to access even a fraction of these capabilities.
• Dialpad Meetings+Team Collaboration: Dialpad easily bests Nextiva when it comes to video meeting and team collaboration tools. While Nextiva has a higher meeting participant cap (250 compared to Dialpad’s 150) Dialpad Meetings includes AI meeting summaries, live transcriptions, end-of-meeting reminders, whiteboards, and a large meeting add-on for up to 1,500 participants–all features Nextiva lacks. Dialpad also has better persistent collaboration tools, including better chat messaging, live file co-editing, and audio-only chat rooms.
• Multi-level IVR: All Dialpad plans include multi-level IVR, custom call routing, and at least 3 ring groups to increase customer self-service containment rates and FCR. Nextiva Small Business only offers advanced IVR as a paid add-on and limits basic auto attendants to Engage Plan users and above.

Who Should Use Dialpad?

• Hybrid Call Centers: Dialpad Connect has far more advanced calling features than Nextiva Small Business, especially when it comes to customer self-service and live call reports. Small call centers with multiple locations, high daily call volumes, and remote agents that use collaboration tools to connect with in-house employees should opt for Dialpad over Nextiva.
• Individual Add-Ons: While Nextiva and Dialpad offer many of the same features, Nextiva requires users to upgrade to the next pricing tier to access them. Dialpad, however, sells them as individual add-ons, providing greater flexibility and cost-savings than Nextiva.
• International Calling: Dialpad offers local phone number support in 70+ countries plus global SMS, while Nextiva doesn’t offer international phone numbers or global SMS. Dialpad is the better option for global teams looking to lower international calling costs.

Zoom Workplace

Zoom Workplace is a UCaas platform powered by Zoom AI Companion. It streamlines video calling, team chat, email, file sharing/editing, and other team collaboration tools into one easy-to-use platform.

Nextiva offers more built-in voice calling features than Zoom Workplace, which only offers voice calling capabilities via a Zoom Phone add-on or bundle. Zoom Workplace also does not include any of the social media and reputation management features Nextiva offers, nor does it offer live chat or chatbots, or email.

Nextiva also provides better customer support than Zoom Workplace. Nextiva includes 24/7 phone,  email, and chat support on all plans, while Zoom Workplace restricts Zoom chat and phone support to top-tier plans or monthly subscription plans over $50-$200–and doesn’t appear to offer 24/7 support.

Compared to Nextiva Small Business, Zoom Workplace is a better option for fully remote or hybrid teams in a near-constant state of collaboration. Zoom is similar to Nextiva in that it also provides the option to scale to a contact center with agent performance management, conversation intelligence, and WFM.

Zoom Pricing and Plans

Zoom is more affordable than Nextiva and, unlike Nextiva, also offers a free plan. Additionally, Zoom provides greater scalability than Nextiva thanks to a variety of individual add-ons as well as a bundled Zoom Phone+Workplace package for under $20.

Though our Zoom pricing guide provides additional insight, Zoom Workplace plans for individuals and businesses are:

• Zoom Workplace Basic Plan (Free): 40-minute video meetings for 100 participants with local recording and live captions, screen sharing and co-annotation, and breakout rooms; team chat, 3 whiteboards, 5 Clips, collaborative notes, 10 Zoom Docs and file sharing, integrations with HubSpot. Google, Microsoft, Salesforce, and ServiceNow
• Zoom Workplace Pro Plan ($13.33-$15.99/user per month): Adds 30-hour meetings for 100 participants, 1 year free premium apps, AI Companion, 5GB cloud storage, unlimited Zoom Docs and Clips, email service, meeting streaming and reporting, meeting polling
• Zoom Workplace Business Plan (10-user minimum, $18.32-$21.99/user per month): Adds 300 meeting participants, unlimited whiteboards, SSO, Zoom Scheduler

Top Zoom Features 

• Zoom AI Companion: Zoom AI Companion bests Nextiva’s AI automations in every way, and includes features like automated chat, call, email, and meeting summaries, suggested agent responses, live transcription and translation, action item suggestions, and the ability to catch up meeting late-comers and share pre/post-meeting materials. Whiteboards and Docs can be automatically populated, admins can receive custom insights via a ChatGPT-like interface, and agents are coached in real-time.
• Zoom Meetings: While Nextiva only allows for up to 250 meeting participants, Zoom lets up to 1,000 participants meet with the Large Meetings add-on. Unlike Nextiva, Zoom includes advanced in-meeting features like whiteboards, breakout rooms, automated in-meeting notes, and avatars.
• Zoom Phone: Available as an add-on to Zoom Workplace, Zoom Phone gives users the option to choose from metered or unmetered calling. Unlike Nextiva, all Zoom Phone plans include automatic call summaries, voicemail task extraction and prioritization, and unlimited auto attendants.

Who Should Use Zoom?

• Third-Party Integrations: Zoom Workplace integrates with about 3,000 third-party platforms, easily surpassing Nextiva’s 15+. Additionally, all paid Zoom Workplace plans include free in-meeting access to Premium integrations for 1 year, further optimizing the video meeting experience.
• Industry-Specific Solutions: While Nextiva provides only general (and limited) AI capabilities for simple process automation, Zoom offers customizable AI tools trained on industry-specific models for healthcare providers, educators, developers, and frontline workers. Zoom AI Companion even lets users create personalized avatars that create videos out of uploaded transcripts. Additionally, Zoom Workplace has specific editions for healthcare and education professionals, while Nextiva does not.
• Team Collaboration: Zoom Workplace leverages Zoom AI Companion to provide far superior team collaboration capabilities than Nextiva. Zoom Tasks monitors conversations and data from integrated apps to create, assign, and complete tasks without agent involvement. Zoom Docs provides pre-made templates and uses GenAI to write complex business documents in numerous formats.

CCaaS Nextiva Alternatives

While Nextiva Small Business is geared towards newer and growing teams that don’t need omnichannel contact center capabilities, Nextiva Enterprise streamlines CCaaS, WFM, marketing tools, and CX management into one platform.

Below, we compare Nextiva Enterprise to CX and CCaaS competitors including NICE CXone, Genesys Cloud CX, and Five9 Intelligent CX.

NICE CXone

NICE CXone Mpower is an AI-optimized customer experience platform offering live and automated customer communication across 30+ channels, workforce management tools, conversational analytics, outbound dialers, and performance management features.

Nextiva Enterprise offers many of the same features as NICE, including WFM, customer surveys, and CX analytics. However, NICE is a much more feature-rich platform–with much more advanced capabilities–than Nextiva. NICE includes knowledge base management, AI-powered agent assistance across voice and digital channels, and GenAI-powered interaction summaries.

While Nextiva’s Contact Center solution leverages AI to optimize and shorten interactions between live agents and customers, NICE CXone has the advanced features required to fully automate even multi-intent interactions without a live agent. This is because, unlike Nextiva, NICE is trained on industry-specific datasets and models from contact centers and customer service interactions.

NICE CXone Pricing and Plans

NICE CXone offers a similar level of scalability compared to Nextiva, letting users choose between 7 digital plans, voice plans, and scalable omnichannel contact center solutions. Nextiva Enterprise is slightly more affordable than NICE CXone’s omnichannel CCaaS platform, as its top-tier plan is $249/agent per month compared to Nextiva’s $199/user per month. That said, NICE CXone mPower’s Ultimate Suite provides greater value.

Additional details are available in our NICE CXone pricing guide, but plans are:

• Digital Agent (From $71/agent per month): Includes 30+ digital channels with agent routing, digital recording and storage, data visualization dashboard and reporting, basic models and data sets
• Voice Agent (From $94/agent per month): Includes live agent and self-service voice calling, call queues with concurrent interaction handling, no-code IVR, custom dashboards, voice recording and storage
• Omnichannel Agent (From $110/agent per month): Blended voice and digital channels, omnichannel routing with universal queues, voice/digital interaction recording with playback, storage, and search capabilities, omnichannel analytics
• Essential Suite (From $135/agent per month): Omnichannel Agent Plan plus agent screen recording for voice and digital interactions; quality management tools like coaching, evaluations, and self-assessments; dedicated supervisor workspace for live monitoring; pre-built and custom cross-domain reporting
• Core Suite (From $169/agent per month): Adds WFM tools like omnichannel forecasting, agent schedule management, and adherence monitoring; performance management tools like wallboards and feedback management; 360-degree KPI monitoring and trend analysis
• Complete Suite (From $209/agent per month): Adds AI-powered conversation analytics for 100% of voice and digital interactions; CSAT and sentiment analysis; advanced feedback management
• Ultimate Suite ($249/agent per month): Adds proactive omnichannel engagement, industry-specific AI models for CX, self-optimizing workflows, knowledge management, advanced omnichannel self-service, AI Assistance, and more

Top NICE CXone Features

• NICE CXone Autopilot: Autopilot is an AI virtual agent that integrates with internal documentation, CRM data, and conversational channels to provide hyper-personalized customer self-service. Autopilot uses intent and sentiment analysis, proactive engagement, and conversation histories to resolve complex issues without a live agent across channels.
• NICE CXone Copilot: While Nextiva and NICE both offer in-conversation automated assistance, NICE’s is more advanced. It integrates with internal knowledge bases, help desk solutions, and uses machine learning to improve over time.
• Workforce Management: Nextiva and NICE both offer WFM solutions, but NICE takes it to the next level with gamification, 40+ forecasting algorithms, agent-facing scheduling tools with automated PTO acceptance, in-conversation live and automated agent coaching, and omnichannel interaction recording

Who Should Use NICE CXone?

• Best-in-Class AI: Enterprise global contact centers with high contact volumes across all channels will benefit the most from NICE’s superior AI for customer self-service, post-interaction summaries, Agent Assist, knowledge base management, WFM automation, and conversational analytics. While Nextiva Enterprise offers bot-based automation and workflow interaction detection, its AI capabilities can’t compete with NICE CXone’s–and aren’t strong enough for high-volume contact centers.
• Conversational Analytics: While Nextiva Enterprise provides keyword monitoring, topic classification, and predictive analytics, NICE CXone offers more detailed insights like root cause analysis, churn risk reports, customer self-service analytics, and Voice of the Customer reports. Users can also create a completely customizable drag-and-drop reporting dashboard for live and historical activity monitoring.
• Knowledge Management: Unlike Nextiva, NICE CXone provides smart knowledge management capabilities via CXone Expert. The tool leverages knowledge base data from bots, product documentation, community forums, web pages, digital channels, and even integrated platforms. It then uses Gen AI to organize and optimize knowledge base content, creating an intuitive self-service portal for customers.

Genesys Cloud CX

Genesys Cloud CX is a scalable contact center platform with omnichannel communication, workforce management, performance management, and conversational analytics.

Like Nextiva Enterprise, Genesys includes Agent Assist, unified communications, and omnichannel virtual agents. However, Genesys has some features Nextiva Enterprise lacks, like knowledge management, customer-agent co-browsing, and detailed customer journey matching.

Nextiva is more intuitive than Genesys Cloud CX, offers a native “mini CRM system,” and better interaction summary capabilities. However, Genesys and Nextiva both provide digital-only contact center solutions, predictive engagement, and social media messaging.

Genesys Pricing and Plans

Like Nextiva, Genesys gives contact center users the choice between digital-only, voice-only, and omnichannel solutions. Genesys is much more affordable than Nextiva Enterprise, with plans starting from $75/user per month.

However, Genesys restricts forecasting, conversational analytics, and performance management tools to its top-tier plan–meaning Nextiva Enterprise provides a better overall value.

Additional details are available in our Genesys pricing guide, but Genesys plans include:

• Genesys Cloud CX 2 Digital (From $95/user/month): Digital-only platfortm with message routing, outbound campaigns, quality assurance, Knowledge AI, predictive engagement and routing, Agent Copilot, and analytics
• Genesys Cloud CX3 Digital (From $135/user per month): Adds employee performance management, resource management, speech and text analytics, AI forecasting and scheduling
• Genesys Cloud CX 1 (From $75/user per month): Voice-only communication with call rotuing, IVR, outbound campaigns, unified communications, analytics, Knowledge AI, predictive engagement and routing, Agent Copilot, interaction recording
• Genesys Cloud CX 2 (From $115/user per month): Adds omnichannel voice and digital communication and routing, quality assurance, and compliance management
• Genesys Cloud CX 3 (From $155/user per month): Adds forecasting, scheduling, speech/text analytics, resource management, and quality monitoring

Top Genesys Features 

• Predictive Engagement: Genesys and Nextiva both provide automated proactive engagement based on live customer behavior or past activity. However, Genesys takes this to the next level with new customer identification, predictive lead scoring, predicting the impact of marketing campaigns on contact center resources, and even via predictive routing.
• Customer Journey Mapping: Genesys leverages AI to create interactive visual customer journey maps that pinpoint roadblocks, identify where potential customers stopped engaging, highlight milestones, and provide a detailed history of all the steps it took customers to complete their desired action across channels. In addition to individual customer journey maps, Genesys provides journey maps for your entire customer base.
• Real-Time Analytics: Genesys provides stronger real-time reporting tools than NExtiva Enterprise, including live sentiment analysis, topic categorization, transcripts, and even changes in agent behavior. Genesys even identifies and time-stamps key moments in interaction recordings. Genesys updates the number of active tickets, ticket success rates, queue lengths, and more in real-time.

Who Should Use Genesys?

• Outbound Contact Centers: Genesys CX includes progressive, preview, and predictive auto dialers, bulk SMS marketing, predictive engagement across digital channels, and omnichannel campaign management. Nextiva offers a high-level outbound dialer and predictive engagement, but lacks mass SMS text marketing and detailed campaign management
• Gamification: Contact centers noticing consistent poor agent performance will see huge improvements from Genesys’s gamification tools with “personal best” monitoring for individual agents, leaderboards, custom scorecards, and employee recognition tools. While Nextiva does offer tailored skill development and limited gamification, they aren’t as advanced.
• Optimized Agent Scheduling: Genesys multichannel forecasting and scheduling tools help growing businesses better anticipate and manage peak contact volume times. AI-powered forecasting for up to 2 years in advance, load-based scheduling, mobile employee-facing apps, shift bidding, and automated real-time schedule adjustment are top features. Unlike Nextiva, Genesys even offers employee recruitment management tools.

Five9 Intelligent CX

Five9 Intelligent CX connects customers and agents across voice, SMS, email, chat, and social messaging while optimizing workflows via built-in quality management, workforce management, and performance management tools.

Like Nextiva, Five9 lets agents communicate with customers via video messaging, but unlike Nextiva, Five9 agents can see their customer’s screen in real-time. Five9 offers stronger AI analytics than Nextiva Enterprise, identifying automation opportunities and monitoring customer sentiment and CSAT scores.

That said, Five9 lacks the team collabroation features that Nextiva Enterprise provides. The only way for Five9 users to access team chat, file sharing, whiteboards, and task management is by integrating Microsoft Teams.

Five9 Pricing and Plans

While Five9 is slightly more affordable than Nextiva, its top three plans are entirely quote-based, making it difficult to compare its overall value to Nextiva Enterprise. Like Nextiva, Five9 provides digital-only, voice-only, and omnichannel contact center options, plus quality management, workforce management, and interaction analytics. However, unlike Nextiva, not all omnichannel Five9 plans include social messaging and text messaging.

More detailed information is available in our Five9 pricing guide, but plans include:

• Digital Plan (From $119/agent per month): Digital-only inbound/outbound  chat, email, SMS/MMS, and social messaging; plus interaction recording, workflow automation, 24/7 support
• Core Plan (From $119/agent per month): Voice-only blended call center with recording, outbound dialer, 24/7 support
• Premium Plan (Quote-based): Chat, voice, and email blended contact center basic quality management
• Optimum Plan (Quote-based): Adds enterprise quality management and workforce management
• Ultimate Plan: (Quote-based): Adds interaction analytics

Top Five9 Features

• Outbound Dialer: While both Nextiva Enterprise and Five9 provide an outbound dialer, Five9’s includes power, predictive, progressive, and preview auto dialers. Five9 includes additional dialer features like automated TCPA compliance, voicemail drop, outbound call prioritization, local caller ID, and timezone rules.
• Five9 Genius AI: Five9 Genius AI is the foundation of the entire platform, providing AI-powered knowledge base management, voice and digital IVAs, Agent Assist, live transcription, omnichnnal AI summaries, and workflow automation. Unlike Nextiva, Five9 users can customize their virtual agents and test prompts in the GenAI studio.
• Workforce Management: Five9 recently upgraded their AI-powered performance and workforce management solutions. Now, Five9 offers automatic agent schedule adjustment, agent preference scheduling models, multi-skil forecasting, vacation management tools, and automated agent coaching in real-time.

Who Should Use Five9? 

• Sales Teams: Five9’s advanced auto dialer and digital outreach tools with automatic and personalized follow-ups across voice and digital channels make it an ideal platform for sales professionals, telemarketers, or collections agencies. Real-time agent coaching increases closing and upselling rates while improving agent performance
• Scalability: While Nextiva Enterprise and Five9 both provide scalable platforms, Five9 gives users the option to add on additional digital communication channels instead of purchasing them in a bundle. Five9 users can also choose between advanced or basic quality management and performance management tools, while Nextiva only offers one level of WFM tools.
• AI Authentication: Five9 uses voice biometrics, playback protection, automated tuning, and imposter mapping/cross-matching to offer a high level of user security and authentication. This makes it an ideal solution for businesses that work in industries with strict security regulations and requirements, like government and banking.

Which Nextiva Alternative Should You Choose?

The best Nextiva alternative for your business depends on if you need a unified communications or contact center platform, the specific problems you’re trying to solve, and common-sense factors like budget and required features.

Below are our final thoughts on the top alternatives to Nextiva covered in this post:

• RingCentral: Compared to Nextiva, RingCentral provides a truly all-in-one UCaaS tool with robust video conferencing, deeper third-party integrations, and stronger omnichannel AI automation.
• Dialpad: Compared to Nextiva, Dialpad has more advanced voice calling features with local number support in 70+countries, better team collaboration tools, and stronger real-time analytics (including live call transcript in all plans)
• Zoom: Compared to Nextiva, Zoom provides more advanced team collaboration tools like Zoom Docs and Tasks, stronger AI-powered video calling, and more flexible voice calling options that let users choose metered, unmetered, or bundled pricing.
• NICE: Compared to Nextiva, NICE provides a better value, far more advanced AI-powered workflow automation and analytics tools, more communication channels, and stronger WFM solutions.
• Genesys: Compared to Nextiva, Genesys offers more advanced agent scheduling tools, more affordable plans, and better features for omnichannel outbound sales teams like predictive engagement.
• Five9: Compared to Nextiva, Five9 has stronger security measures, greater scalability, better sales tools, and more customizable AI-powered automation.