Recent Salesforce research shows that although over 90% of consumers rely on telephone calls with live agents for customer support, only 20% of businesses use virtual phone service features like voice-activated assistants.
This leads to longer hold times, miscommunications, and repetitive conversations with multiple representatives.
But virtual phone systems improve much more than just...
Recent studies on customer service show that over half of American consumers have decided not to make a purchase they’d previously planned on because of poor customer support from a large or small business.
Virtual business phone systems with call screening features drastically improve customer service, allow for increased employee flexibility, and keep office phone lines clear for...
There are plenty of remote work benefits for companies to take advantage of given that employees who work from home save the average business roughly $11,000 each year and are up to 15% more productive than in-office employees
Whether COVID-19 has forced you to suddenly transition your office team to remote employees or if you’ve already been working from home for years, your priority is to...
As the remote workforce continues to grow, web conferencing software has become the most important team communication tool in 2020.
Video conferencing platforms allow for company-wide and team communication face-to-face while accompanying collaboration features like screen sharing and real-time file editing bolster collaboration.
The below video conferencing statistics illustrate not just...
Unified communications platforms provide companies with an all-in-one package of essential communication tools like video conferencing, VoIP phone numbers, SMS messaging, and more.
You may have initially considered working with a UCaaS provider, but now, you’ve now realized that a “one-size-fits-all” approach to internal and external communication isn’t right for your business.
...
Studies on remote work benefits show that allowing team members to work from home saves companies roughly $11,000 annually per employee.
However, purchasing the necessary software to connect a remote workforce quickly negates those savings, as the amount that businesses spend on SaaS tools is expected to double by the end of 2020.
Tools like Glip’s RingCentral for Desktop streamline...
One of the top remote work benefits is that, especially if employees work across multiple time zones, on-call, 24/7 live customer support is possible.
This level of availability is essential, as 90% of consumers expect an immediate response to a customer service inquiry.
However, when a remote representative fails to solve the problem, it’s necessary to vertically escalate the issue to...
Project management software like Basecamp and Asana let team members create to-do lists, receive project assignments, and comment on uploaded files.
In spite of using the above tools, a recent Nintex study found that 39% of employees still struggle with live file collaboration and editing.
The top document collaboration tools in 2020 let multiple team members both write and edit drafts in...
Studies on remote work benefits show that the remote workforce has increased by over 90% in the past ten years alone.
In addition to moving standard office meetings online, businesses now need online conference platforms to replace an upcoming physical event.
The most important part of learning how to host a virtual conference is selecting the right video meeting tool.
Many mistakenly...
