A virtual phone system offers numerous advantages over a traditional phone system, including cost savings, advanced features, and easy scalability no matter where your team is located.
Switching to a virtual phone system will offer clients a higher level of customer support, increase office productivity, and cut down on miscommunications that frustrate everyone.
Let's take a look...
Whether you’re investing in VoIP software for the first time, or if you’re looking to upgrade your current business phone system, you know that RingCentral and GoToConnect are consistently at the top of the list when it comes to the best VoIP providers.
This extensive comparison of GoToConnect vs RingCentral offers a head-to-head breakdown of key features, overall user experience, pricing, ...
Call routing is a VoIP feature that connects callers with qualified, available agents that have the training and skillsets needed to best assist the customer.
Businesses can use several different call routing strategies to cut down on hold times, prevent endless call transfers to multiple agents, and improve the overall customer experience.
Let's take a look at what is call routing, how ...
You’ve heard VoIP dramatically lowers operating costs, offers mobile calling from any Internet-connected device, and provides advanced features unavailable on traditional phone systems.
Countless voices within the business communications space praise VoIP's scalability, flexibility, and overall ease of use, emphasizing how the technology has revolutionized phone services for business and...
UCaaS combines multiple communication channels into one interface, preventing miscommunications that negatively impact customer experience and team productivity. With UCaaS, conversations are picked up right where they left off, even if those conversations took place across multiple channels.
UCaaS benefits include cost savings, improved internal collaboration, streamlining all external...
Call center and contact center software ensures your agents are able to meet or exceed ever-evolving customer expectations.
But which solution should you choose?
Your current business software isn’t enough to meet customer expectations -- expectations that are over 50% higher than they were a year ago.
In this post, we’ll explain the differences between call center and contact center ...
Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software.
Their most popular product is their Business Communication platform, which comes in three scalable plans from $18.95/per user per month. Nextiva also offers four Contact Center plans and a host of compatible VoIP and digital communication hardware.
This...
Call screening is one of the most important enterprise-level and small business VoIP phone features. It makes it easy to instantly identify priority clients, filter out annoying spam calls, and increase overall productivity levels.
But what exactly is call screening, and how does it work?
What is Call Screening?
How Call Screening Works
Call Screening Features to Look For
...
Cloud phone systems offer numerous advantages over traditional PSTN telephones, including advanced VoIP features, better overall value, and scalable plans based on your small business’s current and future needs.
If you’re new to cloud hosted phone systems, choosing from an overwhelming number of providers quickly gets overwhelming. Even if your business currently uses VoIP software,...
