RingCentral is one of the top VoIP business communication service providers with over 400,000 global customers and a five-year standing as a Gartner Magic Quadrant leader.
Although their UCaaS software can be operated on smartphones and laptops, they also offer RingCentral compatible desk phones from top providers like Cisco, Polycom, and Yealink.
Though rumors have swirled that desk phones ...
Open-source IP PBX and unified communications solutions offer customization, scalability, and cost-savings than most traditional hosted PBX platforms.
IP PBX relies more on software than hardware, allows users an unlimited number of extensions, and needs only a single network to transmit voice, data, video, and more.
If you're in market for an open source PBX system, you’ve likely noticed ...
Today’s business VoIP providers prioritize unified communications, allowing customers to connect with companies or employees on their preferred communications platforms and devices.
Although phone calls and emails have long been the business communication standard, recent studies show that over 60% of consumers would prefer to work with companies that offer text messaging.
Business...
If you run a small business or a newer company, chances are that in the past, you mainly relied on your personal telephone number for business communications. Alternatively, you may have had a singular office number that clients could call.
Now, you need more of a robust business phone system, and you want to be able to make and receive calls over the Internet.
Having a virtual company...
Business VoIP is the new normal in both remote work and in-office communication.
Roughly 46 million VoIP phone lines exist today, and that number is only growing thanks to the higher call quality and advanced features that Voice over Internet Protocol provides.
VoIP solutions offer numerous advantages over traditional phone lines, especially when it comes to cost savings.
Whether...
Call center software allows for more streamlined customer communication, personalized support, and real-time analysis of agent productivity.
According to the NICE inContact company website, Omdia ranked this provider as the #1 multichannel cloud contact center solution for 2020-2021, while Gartner’s Magic Quadrant awarded it the highest overall position for execution abilities in 2019.
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Recent studies show that over 40% of companies have recently increased their reliance on unified communications, especially given the rise in the remote workforce.
UCaaS platforms offer cost savings, improved internal collaboration, and greater employee flexibility. They also prevent the kinds of miscommunications that negatively impact customer satisfaction and team productivity by combining ...
Over 86% of business owners say that inadequate communication tools are the number-one cause of problems in the workplace.
Unified Communications as a Service (UCaaS) software streamlines VoIP calling, audio/video communications, messaging systems, and more into one centralized platform, cutting down on frustrating and costly miscommunications.
8x8 UCaaS, an 8-time Gartner Magic Quadrant ...
Recent customer service statistics show that not being able to speak to a live support agent on the phone is the number-one source of frustration for consumers.
While Voice over Internet Protocol's interactive voice response (IVR) and phone auto-attendants certainly have their value, softphones increase employee availability while providing geographical flexibility.
With softphone apps,...
