Studies on remote work benefits show that allowing team members to work from home saves companies roughly $11,000 annually per employee. Not only that, but employees working from home are 47% more productive than those that work in an office.
Finding the right remote business communications solution is arguably the top factor influencing the levels of productivity and overall success your...
Recent studies on Unified Communications show that over 60% of companies with traditional business phones will make the switch to VoIP.
If your office currently relies on landlines, you will benefit from the additional features, cost savings, and overall convenience of virtual telephony.
But what are the differences between standard phones and Internet calling, and what types of VoIP...
Your business VoIP phone system is the backbone of your business.
It connects callers to sales departments and customer service representatives, provides invaluable analytics on consumer and agent behavior, and allows your team to make and receive calls from anywhere.
Given that over 90% of customer interactions still take place over the phone, a virtual phone system with features like...
As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company.
As of this writing, 94% of businesses use cloud technology for applications like phone systems, contact center software, file sharing and storage, and CRM solutions.
Cloud-based systems provide numerous advantages over premise-based communication solutions, ...
IVR systems (Interactive Voice Response) is a business phone system feature that automatically plays prerecorded call menus or responses to inbound calls.
The callers can interact with these call menus by providing spoken responses or by entering in their responses on their keypads (known as DTMF tones.) By responding to questions, customers are automatically routed through a pre-selected...
Today’s small businesses need communication tools that account for the drastic increase in remote work, allow for an unprecedented level of team communication, and help to keep operating costs down.
Especially now that 1 in 4 Americans works remotely, web conferencing services like Zoom have exploded in popularity -- due in large part to the Coronavirus pandemic. Recent video...
Twilio is a cloud-based communication platform that takes a building-blocks approach to providing companies with essential communication channels like video, SIP trunking, voice calls, and SMS messaging.
The software offers a central omnichannel communication hub for companies, allowing for personalized client interactions throughout the entire customer journey. Given that companies with an...
Video conferencing connects remote workers, increases collaboration between clients and employees, and lets teams communicate face-to-face from anywhere in the world.
Given the need for flexible business communication tools thanks to the COVID-19 pandemic, it makes sense that over 40% of companies currently use some form of video conferencing software.
But with remote work on the rise...
As you explore business VoIP solutions, you’ve likely noticed a phrase continually popping up:
Cloud, or hosted, PBX.
Cloud PBX uses VoIP technology to provide more phone number extensions while offering advanced calling features without the need for expensive on-premise hardware.
It’s no wonder that cloud PBX is the fastest-growing sector of the Voice Over Internet Protocol (VoIP)...
