Social media is no longer just a tool to like a friend’s vacation photos, post major life updates, or have not-so-friendly debates in the comments section.
Now, it’s evolved into not just a purely “social” network, but also a shopping and customer service one.
While many consumers discover new brands on social media, even more use it as a customer service channel. Today, 90% of...
If you could satisfy the customer service needs of 90% of your customer base, you’d do it in a heartbeat.
The good news?
With omnichannel contact centers, doing so is much easier than you think.
Recent studies show that 9 out of 10 consumers want companies they do business with to provide an omnichannel communication experience. Given that 98% of Americans switch between multiple...
Whether you’re investing in VoIP software for the first time, or if you’re looking to upgrade your current business phone system, you know that RingCentral and GoToConnect are consistently at the top of the list when it comes to the best VoIP providers.
This extensive comparison of GoToConnect vs RingCentral offers a head-to-head breakdown of key features, overall user experience, pricing, ...
Many small businesses are making the switch from traditional PSTN telephones to cloud phone systems -- and thanks to the advanced features they offer, it’s not hard to see why.
If you’re new to cloud-based VoIP phones, figuring out which features your business needs is confusing, and learning which providers and plans actually offer these features is even more complicated.
That’s why...
Video conferencing connects remote workers, increases collaboration between clients and employees, and lets teams communicate face-to-face from anywhere in the world.
Given the need for flexible business communication tools thanks to the COVID-19 pandemic, it makes sense that over 40% of companies currently use some form of video conferencing software.
But with remote work on the rise...
Over 40% of companies have recently increased their reliance on unified communications, especially given the rise in the remote workforce.
UCaaS platform benefits include cost savings, improved internal collaboration, and greater employee flexibility.
By combining multiple communication channels into one interface, these tools also prevent miscommunications that negatively impact customer ...
Because of participant limits, enterprise-level businesses need better video meetings. Solutions like Google Hangouts and Skype won’t always meet demands for meeting capacity. We once asked, “will video conferencing become the norm?” and, with spikes in usage happening around the world, the need for HD conferencing is at an all-time high.
Zoom and GoToMeeting, which can host thousands of ...
Call screening is also one of the most important enterprise-level and small business VoIP phone features. It makes it easy to instantly identify priority clients, filter out annoying spam calls, and increase overall productivity levels.
But what exactly is call screening, and how does it work?
What is Call Screening?
How Call Screening Works
Call Screening Features to Look ...
Zoom provides its users with HD video and audio calling, cross-platform messaging, end-to-end encryption, mobile apps, and many more valuable features.
While Zoom certainly has its benefits, it's not for everyone and may be lacking features, plans, or security protocols your business needs.
Below, you'll find a list of Zoom alternatives for small business video calling and remote meetings,...
