Talkdesk Callbar is a softphone application that allows users to make and receive calls from desktop computers or mobile devices within the Talkdesk Cloud Contact Center.
Since its creation in 2011, Talkdesk has become a top alternative to other cloud-based call center software like Five9, Genesys, and NICEinContact.
Available via Windows, Mac, and Linux browsers as well as a Chrome...
Business VoIP is the new normal in both remote work and in-office communication.
Roughly 46 million VoIP phone lines exist today, and that number is only growing thanks to the higher call quality and advanced features that Voice over Internet Protocol provides.
VoIP solutions offer numerous advantages over traditional phone lines, especially when it comes to overall pricing and cost...
In 2020, COVID-19 forced over 100,000 small businesses to permanently close their doors -- despite these companies expecting only temporary closures at the start of the pandemic.
The good news is that a recent study by GGV Capital showed over 80% of small business owners report optimism for 2021, due in large part to the transition to a mostly remote workforce and the accessibility and...
Today’s business VoIP providers prioritize unified communications, allowing customers to connect with companies or employees on their preferred communications platforms and devices.
Although phone calls and emails have long been the business communication standard, recent studies show that over 60% of consumers would prefer to work with companies that offer text messaging.
Business...
If we asked you to name three telephone numbers for businesses, we’re willing to bet that a few numbers from familiar commercial jingles would instantly pop into your head.
But it’s not just the catchy tunes that make these business phone numbers memorable. It’s also that these phone numbers contain the names of the companies themselves or relevant words. 1-800-FLOWERS, 1-800-CONTACTS,...
If you run a small business or a newer company, chances are that in the past, you mainly relied on your personal telephone number for business communications. Alternatively, you may have had a singular office number that clients could call.
Now, you need more of a robust business phone system, and you want to be able to make and receive calls over the Internet.
Having a virtual company...
Recent studies show that over 40% of companies have recently increased their reliance on unified communications, especially given the rise in the remote workforce.
UCaaS platforms offer cost savings, improved internal collaboration, and greater employee flexibility. They also prevent the miscommunication that negatively impact customer satisfaction and team productivity by combining...
Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software.
Top products include Nextiva’s VoIP business phone system, Sales and Customer CRM tools, and advanced Analytics and Reporting.
This post provides a detailed look at available Nextiva products, specific features, pricing, and plans. It also breaks down the ...
Studies on the state of contact centers today show poor customer service costs businesses more than $75 billion every year.
Problems like extended wait times, unprepared or uninformed agents, and even tech issues like a downed or slow website can all interfere with customer satisfaction -- not to mention increase employee frustration and make it difficult to empathize with clients.
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