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SaaS (Software as a Service)
What is a Service Level Agreement? Complete Guide to SLA
SaaS
What is a Service Level Agreement? Complete Guide to SLA
Katherine Stone
  •  July 19, 2023

What is a Service Level Agreement? Complete Guide to SLA

A Service Level Agreement (SLA) is a business document between a vendor and customer outlining agreed-upon deliverables, methods used to measure them, and potential penalties for failing to adhere to the terms of the SLA. Especially within the Software as a Service (SaaS) space, having an SLA protects the interests of both the end user and the service...
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