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RingCentral

RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first...
2003
Year Founded
81%
Recommend It
99
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Andrea S.'s review forRingCentral

I have used other VoIP providers…

I have used other VoIP providers but have been happiest by far with RingCentral’s service.

I have used other VoIP providers but have been happiest by far with RingCentral’s service.

Pros: None.
Cons: None.
Mark D.'s review forRingCentral

I had the Fax service, since…

I had the Fax service, since I dislike faxes, and I have Internet and setup my own VOIP. I canceled in 2013, 2014, 2015 (you get renewed/billed then after wards they inform you of the renewal). You cannot cancel auto-renewal or cancel your account via the web account or email. They will only (in theory) do it via phone. They do not send a confirmation of cancellation with the confirmation number or confirmation that it is cancelled. 2016 I was billed again, so I had to file a Complaint with the BBB (along with over 200 other people). They claim they do not have any records of my 2013, 2014, 2015 cancellations or my calls. Avoid this company, since they cannot even reliably track your cancellations or calls. It is too bad, since the web fax interface was easy to use, but I rarely use faxes.

I had the Fax service, since I dislike faxes, and I have Internet and setup my own VOIP. I canceled in 2013, 2014, 2015 (you get renewed/billed then after wards they inform you of the renewal).

You cannot cancel auto-renewal or cancel your account via the web account or email. They will only (in theory) do it via phone. They do not send a confirmation of cancellation with the confirmation number or confirmation that it is cancelled.

2016 I was billed again, so I had to file a Complaint with the BBB (along with over 200 other people). They claim they do not have any records of my 2013, 2014, 2015 cancellations or my calls.

Avoid this company, since they cannot even reliably track your cancellations or calls. It is too bad, since the web fax interface was easy to use, but I rarely use faxes.

Pros: You can get faxes.
Cons: Cannot Cancel, they 'loose' cancellation notices you cannot cancel electronically onor get confirmation.
Cliff M.'s review forRingCentral

American businesses BEWARE…

American businesses BEWARE. This offshore customer support team is not helpful. If you have a problem you will spend months trying to get your problem escalated. Once escalated there is a small chance it will get resolved. My experience is that calls drop and customers can’t get a hold of you.

American businesses BEWARE. This offshore customer support team is not helpful. If you have a problem you will spend months trying to get your problem escalated. Once escalated there is a small chance it will get resolved. My experience is that calls drop and customers can’t get a hold of you.

Pros: None.
Cons: BAD SUPPORT.
Dan V.'s review forRingCentral

Been a user for more than…

I’ve been a user for more than a year now and submitted ~ 30 tickets to support team. It’s either the app crashes, or VoIP becomes available only with WiFi, or I get 2 calls from the same customer at the same time, or the quality of connection is horrible. Lots of issues. Another thing is they never call you back if you get disconnected with customer service even though they ask you to provide a good phone number for that case in the beginning. Customer service reps’ English is hard to understand sometimes.

I’ve been a user for more than a year now and submitted ~ 30 tickets to support team. It’s either the app crashes, or VoIP becomes available only with WiFi, or I get 2 calls from the same customer at the same time, or the quality of connection is horrible. Lots of issues.

Another thing is they never call you back if you get disconnected with customer service even though they ask you to provide a good phone number for that case in the beginning.

Customer service reps’ English is hard to understand sometimes.

Pros: can be used worldwide with phone app.
Cons: crashes a lot, customer support is far from good.

Used services for years without…

Used services for years without any problems and have recommended it to many others. It is effective, efficient and affordable and allows me to focus on other priorities in my business.

Used services for years without any problems and have recommended it to many others. It is effective, efficient and affordable and allows me to focus on other priorities in my business.

Pros: Gives me the flexibility and innovation I need.
Cons: none.
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Provider Overview

RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first providers to stick their flag in the ground and offer cloud-based IP PBX and phone service. They offer a robust, redundant, and reliable platform that has numerous features. For over a decade, RingCentral has offered small and medium-sized businesses phone features that were previously only available to the largest and richest companies. Now, they have plenty of company, but they still lead the way.

Bottom Line:
Over 300,000 customers can’t be wrong. RingCentral has been a perennial favorite of VoIP review sites. They continue to innovate from either their in-house team or by making deals with smart companies. One of their best choices was to enter a partnership with Zoom, making it possible to have HD quality video conferences with large numbers of participants. Formerly, this was only available with huge hardware, some that even needed its own dedicated rooms. Instead, a laptop or tablet is now all you need. This offering is a game changer that few other providers can compete with.

RingCentral has a huge head start over today’s VoIP startups, and but they’re always looking forward rather than resting on their laurels. Every few years, they find a way to reinvent themselves and stay fresh. It’s hard to say anything bad about RingCentral, but they do seem a little vanilla. Vanilla, of course, is the most popular flavor of ice cream, so that’s good for most. But, there are some companies out there that like quirky companies and gimmicks. RingCentral stays away from the bleeding edge and sticks to software and hardware with a proven track record.

RingCentral has exclusive features, but they aren’t available unless you pay for the top tiers. If you want a great VoIP experience, you won’t go wrong with RingCentral as a whole, but organizations that are able to afford it can get more with RingCentral than with many other providers.

 

Help & Support Options:

  • 24/7 customer phone support available for Office customers with two or more users.
  • Professional and Office customers with one user: Phone support Monday–Friday, 8 AM–9 PM ET (5 AM–6 PM PT)
  • Comprehensive FAQ section
  • Online guides and video tutorials

RingCentral’s Most Popular Plan: Office Premium

  • Mobile App: Available for iOS, Apple Watch, Android, and Windows Phone
  • 2,500 toll free minutes (number not included)
  • Maximum 25 participants in HD videoconferencing
  • Unlimited inbound and outbound US and Canada calling
  • Call management and phone system administration
  • Glip for team collaboration
  • Integrations with business applications
  • Phone rental or purchase options
  • Call log reports
  • Inbound Caller ID by name
  • HD Voice
  • Automatic call recording
  • Multi-level Auto Attendant
  • Salesforce, Zendesk, and Desk.com integration
  • Single Sign-on

RingCentral Office Premium Pricing:

  • 1 User: $34.99/mo, $42.99/mo, $49.99/mo
  • 2-19 Users: $24.99/mo, $27.99/mo, $34.99/mo
  • 20-99 Users: $21.99/mo, $24.99/mo, $31.99/mo
  • 100-999 Users: $19.99/mo, $22.99/mo, $29.99/mo

Available Calling Features

  • Automatic call recording: Record calls for legal and training purposes
  • Call Flip: Seamlessly transfer a call from your home device to your mobile device without even putting the caller on hold. RingCentral was the first to develop this feature, and few others have it.
  • Call Forwarding: Redirect all calls
  • Call Logs: See who called and for how long
  • Call Management/Call Rules/ Phone System Administration: This sums up many terms for the ways you can control inbound and outbound calls, including working hours. It also controls what phones are connected within the plan so you can work from anywhere
  • Call Park: Transfer a call to a dedicated “empty” line while you find the best person to take the call, who can pick up the call without having to talk to the first agent again
  • Call screening: Have the inbound caller say their name before they can connect to a call.
  • Glip for team collaboration: Similar to Slack or Hipchat, this feature allows teams to communicate in their own permanent chat room, share notes, assign tasks, and access your files. This is available on all RingCentral Office plans.
  • HD Videoconferencing: Hold conferences in 1080P on your tablet or computer using a regular webcam rather than room-sized equipment. The software automatically focuses on the person speaking.
  • HD Voice: delivers audio in higher quality speech during a regular call.
  • Inbound Caller ID by name: See more than just a phone number when your phone rings
  • Integrations: RingCentral office seamlessly integrates with business applications such as software suites from Google and Microsoft. What services can be integrated depends on your level of service.
  • Intercom: Talk to your colleagues within the office through your desk phone.
  • Message alerts: Get an email alert or text message when you receive faxes and voicemail.
  • Missed-call notifications: Get notifications via email, text message, and your softphone/app when you miss a call.
  • Mobile App: Available for iOS, Android, and Windows Phone
  • Multi-Level Auto-Attendant: Set up a way to navigate inbound calls to the best agent to take incoming calls.
  • VoIP Paging: Your desk phones’ speakerphones become a mini PA system within a department. Make announcements directly through your desk phone or smartphone.
  • Phone rental or purchase: Save money in the long term by buying, or save money upfront and be assured of the best technical support with ongoing rentals
  • Presence: See who your colleagues are talking to, if anyone, before transferring a call
  • Shared lines: More than one phone can be connected to the same number or extension; no need for call transfers.
  • Single Sign-on: Empowers select or all members in a company to access all the company application with one set of credentials.
  • Toll free minutes: Every plan includes inbound toll free minutes to be shared with all users. Toll free number costs the same as a second local number.
  • Unlimited inbound and outbound US calling: Plus great rates on international calls
  • Voicemail-to-text: Automatic voicemail transcription.

RingCentral’s Recent Awards:

RingCentral has acquired a number of awards and official certifications over the past few years. Some recent accreditations include:

RingCentral Earns Frost & Sullivan’s Market Leadership Award for the Second Consecutive Year
– RingCentral Named a Leader in Gartner’s 2015 Magic Quadrant for Unified Communications as a Service Worldwide
– 2015 American Business Awards℠ Recognizes RingCentral With Bronze Stevie Award for Customer Service Team of the Year
– RingCentral Receives Frost & Sullivan Market Leadership Award
RingCentral Selected for Internet Telephony TMC Labs Innovation Award
RingCentral Recognized for Global Business Excellence Award
RingCentral Awarded for CRM Customer Magazine Award

Screenshots
  • Welcome Dashboard
    Welcome Dashboard
  • Desktop Application
    Desktop Application
  • RingCentral Meeting
    RingCentral Meeting
  • Mobile App UI
    Mobile App UI
  • Salesforce Integration
    Salesforce Integration

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