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Talkdesk

Talkdesk Verified Reviews & Ratings

San Francisco, CA
Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the...
2011
Year Founded
97%
Recommend It
67
User Reviews
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I would recommend this product. Very…

I would recommend this product. Very good customer support and easy to use interface. Many company’s I worked with use the same product. It helps a lot with the proper call distribution. Whenever we have meetings for discussing metrics we always have the most accurate information because of Talkdesk and Salesforce.

I would recommend this product. Very good customer support and easy to use interface. Many company’s I worked with use the same product. It helps a lot with the proper call distribution. Whenever we have meetings for discussing metrics we always have the most accurate information because of Talkdesk and Salesforce.

Would Recommend: Yes

Great service, would highly recommend….

Great service, would highly recommend. Since using its been easier to check calls with my team, track when our busiest times are and we have much more flexibility than previously. I can now listen back to calls with my team if we’ve had any issues, and the layout in the system makes this easy to manage.

Great service, would highly recommend. Since using its been easier to check calls with my team, track when our busiest times are and we have much more flexibility than previously. I can now listen back to calls with my team if we’ve had any issues, and the layout in the system makes this easy to manage.

Pros: Ease, flexibility.
Cons: Cuts out if internet goes.
Would Recommend: Yes
Spencer C.'s review forTalkdesk

A very simple product that creates a…

A very simple product that creates a barrier between your work and personal phones. Allowing us to contact our clients and store their information and previous calls, we do not have to utilize our personal phones, keeping privacy in our day-to-day lives! User-friendly and perfect for larger work environments.

A very simple product that creates a barrier between your work and personal phones. Allowing us to contact our clients and store their information and previous calls, we do not have to utilize our personal phones, keeping privacy in our day-to-day lives! User-friendly and perfect for larger work environments.

Pros: Extremely easy to connect with customersers.
Cons: Can occasionally drop calls.
Would Recommend: Yes
Kristopher H.'s review forTalkdesk

Talkdesk is easy to use, and it has…

Talkdesk is easy to use, and it has tons of features. The Talkdesk team is constantly coming out with new features. Their support is amazing. I’ve had a couple calls with Talkdesk employees to help figure out solutions and find features that solve issues. I haven’t run into a downside with Talkdesk yet. Any issues or bumps that I’ve run into, Talkdesk’s team has been able to fix or provide an alternative solution for.

Talkdesk is easy to use, and it has tons of features. The Talkdesk team is constantly coming out with new features. Their support is amazing. I’ve had a couple calls with Talkdesk employees to help figure out solutions and find features that solve issues. I haven’t run into a downside with Talkdesk yet. Any issues or bumps that I’ve run into, Talkdesk’s team has been able to fix or provide an alternative solution for.

Would Recommend: Yes
Sarah G.'s review forTalkdesk

Great service, would thoroughly…

Great service, would thoroughly recommend to anyone to use, particularly for a business that uses salesforce integration or has a sales team as its easy to track calls and monitor engagement. The quality is good, the help is good when you are having issues and overall its a great addition to have to your company.

Great service, would thoroughly recommend to anyone to use, particularly for a business that uses salesforce integration or has a sales team as its easy to track calls and monitor engagement. The quality is good, the help is good when you are having issues and overall its a great addition to have to your company.

Would Recommend: Yes
Jimmy D.'s review forTalkdesk

I am using Talkdesk for more than a…

I am using Talkdesk for more than a year now and it really has made a great impact in my daily working routine. It provides a super fast service and great experience. A really user friendly tool for our daily communication with clients, colleagues and suppliers which I would definitely recommend. JD

I am using Talkdesk for more than a year now and it really has made a great impact in my daily working routine. It provides a super fast service and great experience. A really user friendly tool for our daily communication with clients, colleagues and suppliers which I would definitely recommend. JD

Would Recommend: Yes

Talkdesk is very easy to use. It is…

Talkdesk is very easy to use. It is reliable and follows through on it’s promise to provide quality service for our customers. I don’t have anything bad to say about talkdesk as we can call support, and trust we will get fixes even if there are issues. And to be honest, there really aren’t many issues with Talkdesk. Love it!

Talkdesk is very easy to use. It is reliable and follows through on it’s promise to provide quality service for our customers. I don’t have anything bad to say about talkdesk as we can call support, and trust we will get fixes even if there are issues. And to be honest, there really aren’t many issues with Talkdesk. Love it!

Pros: Super Easy to Use!.
Cons: None.
Would Recommend: Yes

It is arguably the best cloud based…

It is arguably the best cloud based communication software out there. Totally reliable, offering all kinds of features crucial for online communication with clients. I have been using Talkdesk for a year and a half and some of the features, like recorded phone calls, integration with CRM software, being able to track utilization of team members are absolutely instrumental in our day to day function. I strongly recommend Talkdesk. You get this and then stop searching for similar software solutions for good. I promise!

It is arguably the best cloud based communication software out there. Totally reliable, offering all kinds of features crucial for online communication with clients. I have been using Talkdesk for a year and a half and some of the features, like recorded phone calls, integration with CRM software, being able to track utilization of team members are absolutely instrumental in our day to day function. I strongly recommend Talkdesk. You get this and then stop searching for similar software solutions for good. I promise!

Would Recommend: Yes
Taylor P.'s review forTalkdesk

Talkdesk was very reliable for our team…

Talkdesk was very reliable for our team during a period of rapid growth in the company. We have since moved to a new a platform but Talkdesk was very reliable during the time we needed it. I enjoyed being able to easily download phone conversations as MP3’s after phone conversations. The only con was it sometimes took days for our support tickets to be addressed.

Talkdesk was very reliable for our team during a period of rapid growth in the company. We have since moved to a new a platform but Talkdesk was very reliable during the time we needed it. I enjoyed being able to easily download phone conversations as MP3’s after phone conversations. The only con was it sometimes took days for our support tickets to be addressed.

Pros: easy to use and download coversations.
Cons: customer support was not the bestlooking up call history was not that simple.
Would Recommend: Yes
Rodrique D.'s review forTalkdesk

I think its an excellent calling app…

I think its an excellent calling app that can hugely benefit the company since it can solve multiple issues from increased inbound outbound rate which will cause better efficiency and more profit. Moreover, we can manage to use more than 1 number to call different customers and at the same time initiate calls in less than 1 second which makes your job easier to handle

I think its an excellent calling app that can hugely benefit the company since it can solve multiple issues from increased inbound outbound rate which will cause better efficiency and more profit. Moreover, we can manage to use more than 1 number to call different customers and at the same time initiate calls in less than 1 second which makes your job easier to handle

Would Recommend: Yes

My team and is using Talkdesk for…

My team and I is using Talkdesk for 2 years now and it has been a great oppotunity to rethink our way to contact our leads. It helped us to be more reactive and more productive. Indeed, we increased our number of calls by 20% so we manage to reach more potential client and we are creating much more opportunity. In general, our conversion rate increased by 10%.

My team and I is using Talkdesk for 2 years now and it has been a great oppotunity to rethink our way to contact our leads. It helped us to be more reactive and more productive. Indeed, we increased our number of calls by 20% so we manage to reach more potential client and we are creating much more opportunity. In general, our conversion rate increased by 10%.

Would Recommend: Yes
Enzo Z.'s review forTalkdesk

A very useful tool that helps you have…

A very useful tool that helps you have access to all of the employee’s call logs, brings out data with numbers with anything you require in the company, outbound and inbound calls are smooth! It can be also integrated with Salesforce, you can initiate a call directly from there, which is very essential and time-saving.

A very useful tool that helps you have access to all of the employee’s call logs, brings out data with numbers with anything you require in the company, outbound and inbound calls are smooth! It can be also integrated with Salesforce, you can initiate a call directly from there, which is very essential and time-saving.

Would Recommend: Yes

Talkdesk is a very intuitive and easy…

Talkdesk is a very intuitive and easy to use tool that I am confident to use at all times. I have never had any issues placing or receiving calls. Their support team is super knowledgeable and friendly. The interface makes using it an effortless job and super quick to perform the everyday tasks.

Talkdesk is a very intuitive and easy to use tool that I am confident to use at all times. I have never had any issues placing or receiving calls.
Their support team is super knowledgeable and friendly.

The interface makes using it an effortless job and super quick to perform the everyday tasks.

Pros: Incredibly stable and easy to use.
Cons: None.
Would Recommend: Yes
Jade K.'s review forTalkdesk

Talkdesk is wonderful! Our guest…

Talkdesk is wonderful! Our guest experience department works to appear “local” for all of our stores, and this software makes it so easy! The integration with Salesforce helps with our tracking, and our agents are able to work together to stay on top of guest interactions. The Admin and reporting side of the system has been very helpful when we’ve switched CRMs and when our agents are promoted or reassigned!

Talkdesk is wonderful! Our guest experience department works to appear “local” for all of our stores, and this software makes it so easy! The integration with Salesforce helps with our tracking, and our agents are able to work together to stay on top of guest interactions. The Admin and reporting side of the system has been very helpful when we’ve switched CRMs and when our agents are promoted or reassigned!

Pros: Great admin settings, integration with Salesforce.
Cons: occasional glitches.
Would Recommend: Yes
Karim M.'s review forTalkdesk

I am using Talkdesk for 2 years now…

I am using talkdesk for 2 years now, it has been a good tool to improve our call activity. As my team is doing a high number of call per day, we really needed a performing tool, after trying severals, talkdesk is definitly the good one to reach high performance. Also, as a manager, is a very complete program to monitor and get proper feedback of your activity.

I am using talkdesk for 2 years now, it has been a good tool to improve our call activity. As my team is doing a high number of call per day, we really needed a performing tool, after trying severals, talkdesk is definitly the good one to reach high performance. Also, as a manager, is a very complete program to monitor and get proper feedback of your activity.

Pros: Ease of use, high productivity, easy to monitor.
Cons: None.
Would Recommend: Yes
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Provider Overview

Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the usual, old style legacy contact center offerings in the market. Originally spawned out of a Twilio contest, the platform that is now known as Talkdesk was built using Twilio’s API in just 10 days. The company, and platform, has since grown to support over 1,000 customers worldwide. As the next-generation, cloud-based contact center software available, Talkdesk helps bridge context with phone based support.

Talkdesk offers enterprise level contact center functionality with the advanced features users would expect, yet can still be quickly and easily deployed even without phones or any hardware. The web-based interface allows users to access and configure robust, enterprise-level functions like comprehensive reporting and seamless integrations.

With so many resources at their disposal, Talkdesk empowers contact center managers to make data-driven decisions, while empowering agents to have personalized, effective conversations with customers.

 

Talkdesk Pricing and Services

 

Most Popular Plan: Professional, $65/agent/mo, (minutes sold separately).

  • All SMB Starter features, plus
  • Up to 100 Agents
  • Up to 2 integrations
  • Omnichannel: Phone & SMS (beta)

All Available Plans & Services

SMB Starter $45/agent/mo (Billed Annually)

  • 3-10 agents
  • Minutes sold separately
  • Unlimited Concurrent Calls
  • Comprehensive Contact History
  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer
  • International Phone Numbers
  • Advanced Features
  • Individual and Group Voicemail
  • Voicemail Assignment
  • Voicemail Transcription
  • Call Recording
  • Call Monitoring
  • Real-Time Reporting
  • Historical Reporting
  • Access to Knowledge Base
  • Email Support

Professional, $65/agent/mo (Billed Annually)

  • Minutes sold separately
  • Up to 100 agents
  • All Above Features
  • Up to 2 Integrations
  • Omnichannel: Phone & SMS (beta)

Enterprise, $125/agent/mo (Billed Annually)

  • Minutes sold separately
  • All Above Features
  • Unlimited integrations
  • Phone & email support
  • Custom storage of call recordings (beta)
  • API access & support
  • Dedicated account manager
  • Service level agreement

Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Infusionsoft
  • Intercom
  • LiveChat
  • Microsoft Dynamics
  • Nimble
  • Olark
  • OnePageCRM
  • Pipedrive
  • Radius
  • Shopify
  • SnapEngage
  • Userlike
  • UserVoice
  • Zoho CRM

Awards & Recognitions

  • CRM Solution of the Year Award for 2015 – 16, The Cloud Awards 2016
  • Forbes Cloud 100
  • Forbes Next Billion-Dollar Startup 2016
  • 2016 Entrepreneur 360 Award
  • Customer Magazine’s 2015 Customer Contact Center Technology Award Winner
  • Forbes 30 Under 30

 

Editor’s Bottom Line of Talkdesk

 

With humble beginnings, Talkdesk has grown from a simple app built in 10 days, driven by Twilio’s API for limited function. While the platform still does have a close relationship with Twilio, as the platform leverages WebRTC technology with Twilio telephony – Talkdesk is a standalone solution that revolutionizes the contact center offerings. Bringing advanced, robust and sometimes complicated contact center functions to the masses, living directly in your web-browser is the main focus of Talkdesk.

Since their start, Talkdesk has been collecting funding to help reach its goal. Starting with $450,000 from 500 Startups and one angel investor in 2011, up to $21 Million in Series A funding from DFJ, Salesforce Ventures and Storm Ventures, Talkdesk is no stranger to the industry, and even managed funding from the Salesforce. When the leading CRM provider wants in and supports your platform, it certainly says a lot – especially since Talkdesk integrates directly with CRM functionality.

As a revolutionary and unique solution in the industry, Talkdesk has gone on to win a number of awards and recognition, including the CRM solution of the Year for 2015-16 from the Cloud A wards 2016, Forbes Next Billion-Dollar Startup 2016, and even Customer Magazine’s 2015 Customer Contact Center Technology Award Winner. The solution Talkdesk provides has managed to take clunky, complicated legacy solutions and turned them into agile, simple, cost effective cloud-based platforms.

Giving back to the tech community, just as they had received funding and support in the early days, Talkdesk even went as far as to launch the Talkstart Program in October of 2015. Through this program, Talkdesk supplies technology startups with free Talkdesk software licenses to establish a foundation of supreme phone-based customer service, and sales. The provider has also gone on to include SMS and texting capabilities to the Talkdesk platform. If searching for a cloud-based, cost-effective and as simple as possible contact center software, look no further than Talkdesk.

 

Screenshots
  • Inbound Call Level Metrics
    Inbound Call Level Metrics
  • Call Recording
    Call Recording
  • Live Call Reporting
    Live Call Reporting
  • Home Dashboard
    Home Dashboard
  • Agent Metrics Dashboard
    Agent Metrics Dashboard
  • Realtime Monitoring
    Realtime Monitoring
  • Realtime Reporting
    Realtime Reporting

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