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Talkdesk

Talkdesk Verified Reviews & Ratings

San Francisco, CA
Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the...
2011
Year Founded
99%
Recommend It
152
User Reviews
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Paul James R.'s review forTalkdesk

Excellent platform for connecting with…

Excellent platform for connecting with customers. Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email. It provides well developed tools to monitor performance and deep integration across the various apps. The cloud based approach allows colleagues to work remotely and connect across all of our sites easily and has helped during the current COVID-19 pandemic.

Excellent platform for connecting with customers.

Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email.

It provides well developed tools to monitor performance and deep integration across the various apps.

The cloud based approach allows colleagues to work remotely and connect across all of our sites easily and has helped during the current COVID-19 pandemic.

Would Recommend: Yes
Amanda G.'s review forTalkdesk

We have been using Talkdesk for a few…

We have been using Talkdesk for a few years now and are really happy with the app. Our international Sales Team calls on a daily basis to all over the world without any problems. Our market managers can track the calls of the agents and also train new agents by listening to their calls and giving feedback to them.

We have been using Talkdesk for a few years now and are really happy with the app. Our international Sales Team calls on a daily basis to all over the world without any problems. Our market managers can track the calls of the agents and also train new agents by listening to their calls and giving feedback to them.

Pros: Easy tracking of calls.
Cons: None.
Would Recommend: Yes
Desiree B.'s review forTalkdesk

I love Talkdesk. It is the best…

I love Talkdesk. It is the best telephony system I’ve used as the Team Lead. The data and reporting is seamless and everything is easy to access. The support topics make asking questions incredibly easy. We’ve had no issues with daily utilization of Talkdesk. As an administrator of this product, I can confirm that the product is well worth it for inbound call agents!

I love Talkdesk. It is the best telephony system I’ve used as the Team Lead. The data and reporting is seamless and everything is easy to access. The support topics make asking questions incredibly easy. We’ve had no issues with daily utilization of Talkdesk. As an administrator of this product, I can confirm that the product is well worth it for inbound call agents!

Pros: Exceeds All Expectations.
Cons: None.
Would Recommend: Yes

talkdesk is a fast, easy way to make…

talkdesk is a fast, easy way to make phone calls through the internet on your computer. I don’t think I’ve ever had any issues with the program itself. You have to make sure your internet connection is solid, but that’s on you, not the program :) Overall, this has been a great solution for our company.

talkdesk is a fast, easy way to make phone calls through the internet on your computer. I don’t think I’ve ever had any issues with the program itself. You have to make sure your internet connection is solid, but that’s on you, not the program :)
Overall, this has been a great solution for our company.

Pros: Fast and easy to use.
Cons: None.
Would Recommend: Yes

We use TalkDesk to make all of our…

We use TalkDesk to make all of our outbound calls and to manage all of our inbound support calls. The feature functionality of Talkdesk has been fantastic, the reliability of their platform & their quick and responsive customer support team has made Talkdesk one of the ONLY tools that our company uses that we don’t reevaluate on an annual basis. Every other vendor we work with is routinely scrutinized and compared with other competitors, but because Talkdesk is such a consistently reliable & robust platform we value that experience that we’ve had with them over the years higher than any proposed value a competitor might offer.

We use TalkDesk to make all of our outbound calls and to manage all of our inbound support calls. The feature functionality of Talkdesk has been fantastic, the reliability of their platform & their quick and responsive customer support team has made Talkdesk one of the ONLY tools that our company uses that we don’t reevaluate on an annual basis. Every other vendor we work with is routinely scrutinized and compared with other competitors, but because Talkdesk is such a consistently reliable & robust platform we value that experience that we’ve had with them over the years higher than any proposed value a competitor might offer.

Pros: Feature functionality is STELLAR.
Cons: None.
Would Recommend: Yes

Talkdesk is a really incredible…

Talkdesk is a really incredible software. I highly recommend getting this software if you are looking to integrate practicality and organizational structure into your business. This has been integrated into another software that allows us to track and record calls proficiently. Again, I highly recommend this to anyone.

Talkdesk is a really incredible software. I highly recommend getting this software if you are looking to integrate practicality and organizational structure into your business. This has been integrated into another software that allows us to track and record calls proficiently. Again, I highly recommend this to anyone.

Would Recommend: Yes
Alli E.'s review forTalkdesk

It is a an excellently designed…

It is a an excellently designed product! I would highly recommend to anyone looking to work efficiently in a busy workplace. The sound is very clear and it is super user friendly. I use TalkDesk multiple times on a daily basis. I honestly do not know what I would do without the service. If you are not using it, you should!

It is a an excellently designed product! I would highly recommend to anyone looking to work efficiently in a busy workplace. The sound is very clear and it is super user friendly. I use TalkDesk multiple times on a daily basis. I honestly do not know what I would do without the service. If you are not using it, you should!

Would Recommend: Yes
Renan M.'s review forTalkdesk

The stability of Talkdesk is amazing!…

The stability of Talkdesk is amazing! We have been using Talkdesk for approximately 4 years now. We rarely have issues with the product, but when we do, the support team is very quick to resolve issues. I like the ease of managing our licenses. We have to quickly scale up and down for our busy season. Talkdesk makes this very easy to do.

The stability of Talkdesk is amazing! We have been using Talkdesk for approximately 4 years now. We rarely have issues with the product, but when we do, the support team is very quick to resolve issues. I like the ease of managing our licenses. We have to quickly scale up and down for our busy season. Talkdesk makes this very easy to do.

Pros: good and easy usage.
Cons: no cons.
Would Recommend: Yes

Talkdesk is extremely easy to navigate!…

Talkdesk is extremely easy to navigate! I use it everyday and it makes my workday fly by with ease! I recommend it to anyone in the telecommunications industry! You can transfer between calls, keep track of what your team members are working on, and keep track of all the incoming and outgoing calls. I love Talkdesk

Talkdesk is extremely easy to navigate! I use it everyday and it makes my workday fly by with ease! I recommend it to anyone in the telecommunications industry! You can transfer between calls, keep track of what your team members are working on, and keep track of all the incoming and outgoing calls. I love Talkdesk

Pros: easy to work with!.
Cons: NONE!.
Would Recommend: Yes
Johann D.'s review forTalkdesk

TalkDesk has been amazing for our call…

TalkDesk has been amazing for our call center to be able to support our members with comments, questions or concerns. It’s been easy to use with great integrations with other services we us. Helpful support with tons of tutorials to view. Administrator certifications to take to be certified with TalkDesk.

TalkDesk has been amazing for our call center to be able to support our members with comments, questions or concerns. It’s been easy to use with great integrations with other services we us. Helpful support with tons of tutorials to view. Administrator certifications to take to be certified with TalkDesk.

Pros: Easy to use, great integrations and helpful support.
Cons: None.
Would Recommend: Yes
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Provider Overview

Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the usual, old style legacy contact center offerings in the market. Originally spawned out of a Twilio contest, the platform that is now known as Talkdesk was built using Twilio’s API in just 10 days. The company, and platform, has since grown to support over 1,000 customers worldwide. As the next-generation, cloud-based contact center software available, Talkdesk helps bridge context with phone based support.

Talkdesk offers enterprise level contact center functionality with the advanced features users would expect, yet can still be quickly and easily deployed even without phones or any hardware. The web-based interface allows users to access and configure robust, enterprise-level functions like comprehensive reporting and seamless integrations.

With so many resources at their disposal, Talkdesk empowers contact center managers to make data-driven decisions, while empowering agents to have personalized, effective conversations with customers.

 

Talkdesk Pricing and Services

 

Most Popular Plan: Professional, $65/agent/mo, (minutes sold separately).

  • All SMB Starter features, plus
  • Up to 100 Agents
  • Up to 2 integrations
  • Omnichannel: Phone & SMS (beta)

All Available Plans & Services

SMB Starter $45/agent/mo (Billed Annually)

  • 3-10 agents
  • Minutes sold separately
  • Unlimited Concurrent Calls
  • Comprehensive Contact History
  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer
  • International Phone Numbers
  • Advanced Features
  • Individual and Group Voicemail
  • Voicemail Assignment
  • Voicemail Transcription
  • Call Recording
  • Call Monitoring
  • Real-Time Reporting
  • Historical Reporting
  • Access to Knowledge Base
  • Email Support

Professional, $65/agent/mo (Billed Annually)

  • Minutes sold separately
  • Up to 100 agents
  • All Above Features
  • Up to 2 Integrations
  • Omnichannel: Phone & SMS (beta)

Enterprise, $125/agent/mo (Billed Annually)

  • Minutes sold separately
  • All Above Features
  • Unlimited integrations
  • Phone & email support
  • Custom storage of call recordings (beta)
  • API access & support
  • Dedicated account manager
  • Service level agreement

Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Infusionsoft
  • Intercom
  • LiveChat
  • Microsoft Dynamics
  • Nimble
  • Olark
  • OnePageCRM
  • Pipedrive
  • Radius
  • Shopify
  • SnapEngage
  • Userlike
  • UserVoice
  • Zoho CRM

Awards & Recognitions

  • CRM Solution of the Year Award for 2015 – 16, The Cloud Awards 2016
  • Forbes Cloud 100
  • Forbes Next Billion-Dollar Startup 2016
  • 2016 Entrepreneur 360 Award
  • Customer Magazine’s 2015 Customer Contact Center Technology Award Winner
  • Forbes 30 Under 30

 

Editor’s Bottom Line of Talkdesk

 

With humble beginnings, Talkdesk has grown from a simple app built in 10 days, driven by Twilio’s API for limited function. While the platform still does have a close relationship with Twilio, as the platform leverages WebRTC technology with Twilio telephony – Talkdesk is a standalone solution that revolutionizes the contact center offerings. Bringing advanced, robust and sometimes complicated contact center functions to the masses, living directly in your web-browser is the main focus of Talkdesk.

Since their start, Talkdesk has been collecting funding to help reach its goal. Starting with $450,000 from 500 Startups and one angel investor in 2011, up to $21 Million in Series A funding from DFJ, Salesforce Ventures and Storm Ventures, Talkdesk is no stranger to the industry, and even managed funding from the Salesforce. When the leading CRM provider wants in and supports your platform, it certainly says a lot – especially since Talkdesk integrates directly with CRM functionality.

As a revolutionary and unique solution in the industry, Talkdesk has gone on to win a number of awards and recognition, including the CRM solution of the Year for 2015-16 from the Cloud A wards 2016, Forbes Next Billion-Dollar Startup 2016, and even Customer Magazine’s 2015 Customer Contact Center Technology Award Winner. The solution Talkdesk provides has managed to take clunky, complicated legacy solutions and turned them into agile, simple, cost effective cloud-based platforms.

Giving back to the tech community, just as they had received funding and support in the early days, Talkdesk even went as far as to launch the Talkstart Program in October of 2015. Through this program, Talkdesk supplies technology startups with free Talkdesk software licenses to establish a foundation of supreme phone-based customer service, and sales. The provider has also gone on to include SMS and texting capabilities to the Talkdesk platform. If searching for a cloud-based, cost-effective and as simple as possible contact center software, look no further than Talkdesk.

 

Screenshots
  • Talkdesk for Salesforce
    Talkdesk for Salesforce
  • Talkdesk Calls
    Talkdesk Calls
  • Talkdesk Contacts List Reporting
    Talkdesk Contacts List Reporting
  • Talkdesk Dashboard
    Talkdesk Dashboard
  • Talkdesk Inbound Filters
    Talkdesk Inbound Filters
  • Talkdesk Callbar
    Talkdesk Callbar
  • Talkdesk Service Level Agreement
    Talkdesk Service Level Agreement
  • Talkdesk Voicemail
    Talkdesk Voicemail

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