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Talkdesk

Talkdesk Verified Reviews & Ratings

San Francisco, CA
Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the...
2011
Year Founded
98%
Recommend It
131
User Reviews
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Logan B.'s review forTalkdesk

Talkdesk is our preferred CCaas…

Talkdesk is our preferred CCaas provider and solution. It has solved many pain points. Customer access to reps. Tracking inbound, outbound, compliance, call recordings are almost immediately available. 100% user adoption almost immediately. Talkdesk is doing the right things for companies trying to compete online.

Talkdesk is our preferred CCaas provider and solution. It has solved many pain points. Customer access to reps. Tracking inbound, outbound, compliance, call recordings are almost immediately available. 100% user adoption almost immediately. Talkdesk is doing the right things for companies trying to compete online.

Pros: Reports, Call queue, call routing, IVR, Cloud solution, integrations.
Cons: Intermittent fits of call quality.
Would Recommend: Yes

Talkdesk makes taking and making phone…

Talkdesk makes taking and making phone calls easy and efficient! I recommend Talkdesk to anyone who needs a softphone system at their place of work! From answering and different modes you can put yourself into, it makes the whole customer service process easy and seamless. Get talkdesk if you are at an office with a softphone!!!

Talkdesk makes taking and making phone calls easy and efficient! I recommend Talkdesk to anyone who needs a softphone system at their place of work! From answering and different modes you can put yourself into, it makes the whole customer service process easy and seamless. Get talkdesk if you are at an office with a softphone!!!

Would Recommend: Yes
Cole M.'s review forTalkdesk

Talkdesk has fantastic call quality,…

Talkdesk has fantastic call quality, and is very user friendly! There are links to voicemails, calls, missed calls, call recordings and you are able to submit notes during and after the call is complete. Our customer success department utilizes the platform, and it is integrated with our salesforce platform.

Talkdesk has fantastic call quality, and is very user friendly! There are links to voicemails, calls, missed calls, call recordings and you are able to submit notes during and after the call is complete. Our customer success department utilizes the platform, and it is integrated with our salesforce platform.

Would Recommend: Yes

Talkdesk has been a good product so…

Talkdesk has been a good product so far. Super easy to maintain. Support is fairly proactive 24-48 hour response times. Since we have implemented things typically just work. Most of my requests come in for a call flow change or a headset issue. The only downsides i could come up with is cost of the enterprise license is high. Also there is no way to create a automatic webpop function. – Jacob C.

Talkdesk has been a good product so far. Super easy to maintain. Support is fairly proactive 24-48 hour response times. Since we have implemented things typically just work. Most of my requests come in for a call flow change or a headset issue. The only downsides i could come up with is cost of the enterprise license is high. Also there is no way to create a automatic webpop function. – Jacob C.

Pros: Easy to maintain.
Cons: Features.
Would Recommend: Yes
Todd S.'s review forTalkdesk

Talkdesk is great for handling multiple…

Talkdesk is great for handling multiple lines. We operate in multiple markets and have many remote workers. Easily allows for multiple people to answer the same line. Never have connectivity issues or difficulties connecting. Transferring calls is very easy. We love that we can connect to our CRM so we can click phone numbers and call customers without having to copy and paste. Makes our lives very easy.

Talkdesk is great for handling multiple lines. We operate in multiple markets and have many remote workers. Easily allows for multiple people to answer the same line. Never have connectivity issues or difficulties connecting. Transferring calls is very easy. We love that we can connect to our CRM so we can click phone numbers and call customers without having to copy and paste. Makes our lives very easy.

Pros: Ease of Use.
Cons: None.
Would Recommend: Yes

Talkdesk is extremely user friendly….

Talkdesk is extremely user friendly. Every phone call I make using talk desk allows me to have a high quality and clear conversation with my clients. The system is easy to navigate and the keypad is easily accessible. I highly recommend this system as it ensures the best experience for you and your customer.

Talkdesk is extremely user friendly. Every phone call I make using talk desk allows me to have a high quality and clear conversation with my clients. The system is easy to navigate and the keypad is easily accessible. I highly recommend this system as it ensures the best experience for you and your customer.

Would Recommend: Yes

The team loves talkdesk, very helpful…

The team loves talkdesk, very helpful to dial out, monitor and track calls. We have used different calling services in the past and this is the one we will stick with as we grow. It is important to us to be able to listen to past calls, collect data and Talkdesk’s interface offers all that and more.

The team loves talkdesk, very helpful to dial out, monitor and track calls.

We have used different calling services in the past and this is the one we will stick with as we grow. It is important to us to be able to listen to past calls, collect data and Talkdesk’s interface offers all that and more.

Would Recommend: Yes

It has many great features,I\’ve been…

It has many great features, I’ve been with Talk desk for over 3 years all the day 8 hours every day i really appreciate this program. I was using Talk desk as a tool to communicate with customers. Easy to set up and USE some time need to Chang the setting but very quickly it will be come back her very good

It has many great features, I’ve been with Talk desk for over 3 years all the day 8 hours every day i really appreciate this program. I was using Talk desk as a tool to communicate with customers.

Easy to set up and USE some time need to Chang the setting but very quickly it will be come back her very good

Would Recommend: Yes
Thiago L.'s review forTalkdesk

Talkdesk is a great software to do…

Talkdesk is a great software to do outbound campaigns. It’s very easy to use and you can reach a really high number of costumers during the day. You can also link it to Salesforce which makes it even more easier to manage and organize your contacts. The only problems that I have with Talkdesk is that sometimes the call gets dropped all of a sudden after approximately 10 minutes of speaking or at other moments it was a bit slow and I couldn’t use it at all.

Talkdesk is a great software to do outbound campaigns. It’s very easy to use and you can reach a really high number of costumers during the day. You can also link it to Salesforce which makes it even more easier to manage and organize your contacts. The only problems that I have with Talkdesk is that sometimes the call gets dropped all of a sudden after approximately 10 minutes of speaking or at other moments it was a bit slow and I couldn’t use it at all.

Pros: Easy to use.
Cons: Dropped calls.
Would Recommend: Yes
Ryker W.'s review forTalkdesk

Talkdesk has always been an easy…

Talkdesk has always been an easy product to use and has great integrations with different programs, including zendesk, which we use for ticketing. The zendesk integration with Talkdesk is by far my favorite feature, as it allows me to easily log call details straight into zendesk, without having to go in to their site separately from talkdesk.

Talkdesk has always been an easy product to use and has great integrations with different programs, including zendesk, which we use for ticketing. The zendesk integration with Talkdesk is by far my favorite feature, as it allows me to easily log call details straight into zendesk, without having to go in to their site separately from talkdesk.

Would Recommend: Yes

TalkDesk is very easy to use and set up…

TalkDesk is very easy to use and set up by people who don’t have much experience. Also, we use it internally to inbound/outbound calls with the customers, coworkers, etc. We had a problem with TalkDesk, but it happens just one time and the support who fixed the issue was very fast! I’m very happy yo use this tool!

TalkDesk is very easy to use and set up by people who don’t have much experience. Also, we use it internally to inbound/outbound calls with the customers, coworkers, etc. We had a problem with TalkDesk, but it happens just one time and the support who fixed the issue was very fast! I’m very happy yo use this tool!

Would Recommend: Yes

Talkdesk makes it easy for answering…

Talkdesk makes it easy for answering calls and for calling out. The call quality is good so long as you have quality equipment. The only bad thing is that at times the application will glitch and I will have to restart my computer. This has happened mostly when I disconnect my laptop from my 2nd screen and then reconnect it. The settings don’t save or something!

Talkdesk makes it easy for answering calls and for calling out. The call quality is good so long as you have quality equipment. The only bad thing is that at times the application will glitch and I will have to restart my computer. This has happened mostly when I disconnect my laptop from my 2nd screen and then reconnect it. The settings don’t save or something!

Would Recommend: Yes
Heather D.'s review forTalkdesk

Makes my day to day workflow so much…

Makes my day to day workflow so much easier to manage. Not having to pick up a phone to dial out or answer the phone really helps me maximize my time. I also like that all calls are connected to the client in sales force for easy reference if needed later in the future. Great product!

Makes my day to day workflow so much easier to manage. Not having to pick up a phone to dial out or answer the phone really helps me maximize my time. I also like that all calls are connected to the client in sales force for easy reference if needed later in the future. Great product!

Would Recommend: Yes
Amanda C.'s review forTalkdesk

Talkdesk is very user friendly and…

Talkdesk is very user friendly and I’ve never had any issues thus far using it! It’s really nice that the calls are recorded so you can use them for training purposes for the newer employees and also to grade calls. I like that it keeps track of each call that has been made as well as outgoing calls!

Talkdesk is very user friendly and I’ve never had any issues thus far using it! It’s really nice that the calls are recorded so you can use them for training purposes for the newer employees and also to grade calls. I like that it keeps track of each call that has been made as well as outgoing calls!

Pros: Records calls for training purposes.
Cons: none as of yet.
Would Recommend: Yes
Leila B.'s review forTalkdesk

Very good service, I am using TalkDesk…

Very good service, I am using TalkDesk daily and is a very good product. Nothing to do better, I think is a very good product. Also, I am using it every day and don’t have any issue on that. I would recommend it to the ones who have to call a lot, is really helpful. I call to all the word, and all my colleagues are calling at the same time, and never has any issue.

Very good service, I am using TalkDesk daily and is a very good product. Nothing to do better, I think is a very good product. Also, I am using it every day and don’t have any issue on that.

I would recommend it to the ones who have to call a lot, is really helpful.

I call to all the word, and all my colleagues are calling at the same time, and never has any issue.

Would Recommend: Yes
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Provider Overview

Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the usual, old style legacy contact center offerings in the market. Originally spawned out of a Twilio contest, the platform that is now known as Talkdesk was built using Twilio’s API in just 10 days. The company, and platform, has since grown to support over 1,000 customers worldwide. As the next-generation, cloud-based contact center software available, Talkdesk helps bridge context with phone based support.

Talkdesk offers enterprise level contact center functionality with the advanced features users would expect, yet can still be quickly and easily deployed even without phones or any hardware. The web-based interface allows users to access and configure robust, enterprise-level functions like comprehensive reporting and seamless integrations.

With so many resources at their disposal, Talkdesk empowers contact center managers to make data-driven decisions, while empowering agents to have personalized, effective conversations with customers.

 

Talkdesk Pricing and Services

 

Most Popular Plan: Professional, $65/agent/mo, (minutes sold separately).

  • All SMB Starter features, plus
  • Up to 100 Agents
  • Up to 2 integrations
  • Omnichannel: Phone & SMS (beta)

All Available Plans & Services

SMB Starter $45/agent/mo (Billed Annually)

  • 3-10 agents
  • Minutes sold separately
  • Unlimited Concurrent Calls
  • Comprehensive Contact History
  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer
  • International Phone Numbers
  • Advanced Features
  • Individual and Group Voicemail
  • Voicemail Assignment
  • Voicemail Transcription
  • Call Recording
  • Call Monitoring
  • Real-Time Reporting
  • Historical Reporting
  • Access to Knowledge Base
  • Email Support

Professional, $65/agent/mo (Billed Annually)

  • Minutes sold separately
  • Up to 100 agents
  • All Above Features
  • Up to 2 Integrations
  • Omnichannel: Phone & SMS (beta)

Enterprise, $125/agent/mo (Billed Annually)

  • Minutes sold separately
  • All Above Features
  • Unlimited integrations
  • Phone & email support
  • Custom storage of call recordings (beta)
  • API access & support
  • Dedicated account manager
  • Service level agreement

Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Infusionsoft
  • Intercom
  • LiveChat
  • Microsoft Dynamics
  • Nimble
  • Olark
  • OnePageCRM
  • Pipedrive
  • Radius
  • Shopify
  • SnapEngage
  • Userlike
  • UserVoice
  • Zoho CRM

Awards & Recognitions

  • CRM Solution of the Year Award for 2015 – 16, The Cloud Awards 2016
  • Forbes Cloud 100
  • Forbes Next Billion-Dollar Startup 2016
  • 2016 Entrepreneur 360 Award
  • Customer Magazine’s 2015 Customer Contact Center Technology Award Winner
  • Forbes 30 Under 30

 

Editor’s Bottom Line of Talkdesk

 

With humble beginnings, Talkdesk has grown from a simple app built in 10 days, driven by Twilio’s API for limited function. While the platform still does have a close relationship with Twilio, as the platform leverages WebRTC technology with Twilio telephony – Talkdesk is a standalone solution that revolutionizes the contact center offerings. Bringing advanced, robust and sometimes complicated contact center functions to the masses, living directly in your web-browser is the main focus of Talkdesk.

Since their start, Talkdesk has been collecting funding to help reach its goal. Starting with $450,000 from 500 Startups and one angel investor in 2011, up to $21 Million in Series A funding from DFJ, Salesforce Ventures and Storm Ventures, Talkdesk is no stranger to the industry, and even managed funding from the Salesforce. When the leading CRM provider wants in and supports your platform, it certainly says a lot – especially since Talkdesk integrates directly with CRM functionality.

As a revolutionary and unique solution in the industry, Talkdesk has gone on to win a number of awards and recognition, including the CRM solution of the Year for 2015-16 from the Cloud A wards 2016, Forbes Next Billion-Dollar Startup 2016, and even Customer Magazine’s 2015 Customer Contact Center Technology Award Winner. The solution Talkdesk provides has managed to take clunky, complicated legacy solutions and turned them into agile, simple, cost effective cloud-based platforms.

Giving back to the tech community, just as they had received funding and support in the early days, Talkdesk even went as far as to launch the Talkstart Program in October of 2015. Through this program, Talkdesk supplies technology startups with free Talkdesk software licenses to establish a foundation of supreme phone-based customer service, and sales. The provider has also gone on to include SMS and texting capabilities to the Talkdesk platform. If searching for a cloud-based, cost-effective and as simple as possible contact center software, look no further than Talkdesk.

 

Screenshots
  • Inbound Call Level Metrics
    Inbound Call Level Metrics
  • Call Recording
    Call Recording
  • Live Call Reporting
    Live Call Reporting
  • Home Dashboard
    Home Dashboard
  • Agent Metrics Dashboard
    Agent Metrics Dashboard
  • Realtime Monitoring
    Realtime Monitoring
  • Realtime Reporting
    Realtime Reporting

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