Overall
4.7
Get Pricing
Visit Website

Talkdesk

Talkdesk Verified Reviews & Ratings

San Francisco, CA
Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the...
2011
Year Founded
98%
Recommend It
198
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website

I love the ease of use that TalkDesk…

I love the ease of use that TalkDesk provides. I’ve been working with it for almost one year now and it never fails. I would say the only con is keeping up with the updates or else it can completely stop working. But a minor issue altogether.

I love the ease of use that TalkDesk provides. I’ve been working with it for almost one year now and it never fails.

I would say the only con is keeping up with the updates or else it can completely stop working. But a minor issue altogether.

Would Recommend: Yes

Talkdesk is a great application and a…

Talkdesk is a great application and a very important tool that my department uses 365 days out of the year. Talkdesk is reliable, user friendly and never undergoes glitches/ issues! I am very happy with Talkdesk and would reccomend it to any customer service oriented organization that experiences high call volume

Talkdesk is a great application and a very important tool that my department uses 365 days out of the year. Talkdesk is reliable, user friendly and never undergoes glitches/ issues! I am very happy with Talkdesk and would reccomend it to any customer service oriented organization that experiences high call volume

Would Recommend: Yes

Talkdesk is a very simple and easy to…

Talkdesk is a very simple and easy to use software that requires minimal training for new users. It integrated with Salesforce, which is key for our business, which makes finding contacts and reaching out to them very simple. I love how easy it is to find and listen to recorded phone calls if needed.

Talkdesk is a very simple and easy to use software that requires minimal training for new users. It integrated with Salesforce, which is key for our business, which makes finding contacts and reaching out to them very simple. I love how easy it is to find and listen to recorded phone calls if needed.

Would Recommend: Yes

I\’ve been using this application for 3…

I’ve been using this application for 3 years now professionally every day it’s a very good application for chaining calls no need to copy and paste the numbers directly associated with the salesforce software saves a lot of time the only downside is the recurring update requests otherwise I would recommend it

I’ve been using this application for 3 years now professionally every day it’s a very good application for chaining calls no need to copy and paste the numbers directly associated with the salesforce software saves a lot of time the only downside is the recurring update requests otherwise I would recommend it

Would Recommend: Yes

Talkdesk is a easy to set up contact…

Talkdesk is a easy to set up contact center tool, specially if you run a small to medium business and you want to control your inbound flows. Also, since my company is working with them they made major improvements in reporting tools and outbound solutions following the best practices in the industry.

Talkdesk is a easy to set up contact center tool, specially if you run a small to medium business and you want to control your inbound flows.

Also, since my company is working with them they made major improvements in reporting tools and outbound solutions following the best practices in the industry.

Pros: Easy Set Up, Fast to Get Support.
Cons: Technical support sometimes has lack of knowledge.
Would Recommend: Yes

I am using it everyday at work. It is…

I am using it everyday at work. It is great to work with Talkdesk. very easy to install and to use. It provides good metrics which let us extract and analyse to improve performance of each employee working on customer service. phone calls are so easy , no time lost, great report. I can only recommand it .

I am using it everyday at work. It is great to work with Talkdesk. very easy to install and to use. It provides good metrics which let us extract and analyse to improve performance of each employee working on customer service. phone calls are so easy , no time lost, great report. I can only recommand it .

Would Recommend: Yes

Talkdesk is one of the best tools I…

Talkdesk is one of the best tools I ‘ve ever used before. So simple to have several reports, super recommended! When we started to use this in my company, was so simple, just pay for the persons you want. If you are thinking to use a tool like this, use TalkDesk. Also, their support is fast, just send an email.

Talkdesk is one of the best tools I ‘ve ever used before.
So simple to have several reports, super recommended!

When we started to use this in my company, was so simple, just pay for the persons you want.

If you are thinking to use a tool like this, use TalkDesk.
Also, their support is fast, just send an email.

Would Recommend: Yes

As a long time customer user of…

As a long time customer/user of TalkDesk, I don’t see myself leaving their platform for anyone else. They’ve proven to be a reliable service with great features! It’s easy to establish agent roles, review the metrics surrounding their interactions, and make changes where and when needed. Large or small, I recommend TalkDesk to all companies looking to implement a phone support system.

As a long time customer/user of TalkDesk, I don’t see myself leaving their platform for anyone else. They’ve proven to be a reliable service with great features!

It’s easy to establish agent roles, review the metrics surrounding their interactions, and make changes where and when needed.

Large or small, I recommend TalkDesk to all companies looking to implement a phone support system.

Would Recommend: Yes

Talkdesk is one of the best…

Talkdesk is one of the best telephony/click-to-dial software out there. We integrate TD with our double digit salesforce orgs to streamline outreach and gather metrics. There are some features I would like to see enhanced to improve overall usability, Such as; reporting and the ability to easily distinguish between contacts who may be duplicates or have the same name. Overall, we’ve been pretty impressed with The value Talkdesk has brought to the table.

Talkdesk is one of the best telephony/click-to-dial software out there. We integrate TD with our double digit salesforce orgs to streamline outreach and gather metrics. There are some features I would like to see enhanced to improve overall usability, Such as; reporting and the ability to easily distinguish between contacts who may be duplicates or have the same name. Overall, we’ve been pretty impressed with The value Talkdesk has brought to the table.

Pros: Reliability, Ease of Use, Ease of Integrations.
Cons: Reporting, Visible Callbar data.
Would Recommend: Yes

Talkdesk is an excellent platform for…

Talkdesk is an excellent platform for everyday use. It is consistent and perfect for live monitoring, easy to use, and perfect for working remotely. I enjoy the classic layout and nice, large buttons as well. I highly recommend it for call centers with high call volumes because you can easily see how many callers are waiting for assistance.

Talkdesk is an excellent platform for everyday use. It is consistent and perfect for live monitoring, easy to use, and perfect for working remotely. I enjoy the classic layout and nice, large buttons as well. I highly recommend it for call centers with high call volumes because you can easily see how many callers are waiting for assistance.

Would Recommend: Yes
Loading...
Provider Overview

Founded in 2011 by CEO Tiago Paiva, and originally launched in May of 2012, Talkdesk aims to disrupt the usual, old style legacy contact center offerings in the market. Originally spawned out of a Twilio contest, the platform that is now known as Talkdesk was built using Twilio’s API in just 10 days. The company, and platform, has since grown to support over 1,000 customers worldwide. As the next-generation, cloud-based contact center software available, Talkdesk helps bridge context with phone based support.

Talkdesk offers enterprise level contact center functionality with the advanced features users would expect, yet can still be quickly and easily deployed even without phones or any hardware. The web-based interface allows users to access and configure robust, enterprise-level functions like comprehensive reporting and seamless integrations.

With so many resources at their disposal, Talkdesk empowers contact center managers to make data-driven decisions, while empowering agents to have personalized, effective conversations with customers.

 

Talkdesk Pricing and Services

Complete breakdown of Talkdesk pricing and services in 2020

Most Popular Plan: Professional, $65/agent/mo, (minutes sold separately).

  • All SMB Starter features, plus
  • Up to 100 Agents
  • Up to 2 integrations
  • Omnichannel: Phone & SMS (beta)

All Available Plans & Services

SMB Starter $45/agent/mo (Billed Annually)

  • 3-10 agents
  • Minutes sold separately
  • Unlimited Concurrent Calls
  • Comprehensive Contact History
  • Advanced Call Control
  • Warm and Blind Transfers
  • Call Queues
  • Voicemail
  • Call Dispositions and Notes
  • Personalized Greetings
  • Extensions
  • Contact Importer
  • International Phone Numbers
  • Advanced Features
  • Individual and Group Voicemail
  • Voicemail Assignment
  • Voicemail Transcription
  • Call Recording
  • Call Monitoring
  • Real-Time Reporting
  • Historical Reporting
  • Access to Knowledge Base
  • Email Support

Professional, $65/agent/mo (Billed Annually)

  • Minutes sold separately
  • Up to 100 agents
  • All Above Features
  • Up to 2 Integrations
  • Omnichannel: Phone & SMS (beta)

Enterprise, $125/agent/mo (Billed Annually)

  • Minutes sold separately
  • All Above Features
  • Unlimited integrations
  • Phone & email support
  • Custom storage of call recordings (beta)
  • API access & support
  • Dedicated account manager
  • Service level agreement

Integrations

  • Salesforce
  • Zendesk
  • Desk.com
  • Bigcommerce
  • Contactuality
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Infusionsoft
  • Intercom
  • LiveChat
  • Microsoft Dynamics
  • Nimble
  • Olark
  • OnePageCRM
  • Pipedrive
  • Radius
  • Shopify
  • SnapEngage
  • Userlike
  • UserVoice
  • Zoho CRM

Awards & Recognitions

  • CRM Solution of the Year Award for 2015 – 16, The Cloud Awards 2016
  • Forbes Cloud 100
  • Forbes Next Billion-Dollar Startup 2016
  • 2016 Entrepreneur 360 Award
  • Customer Magazine’s 2015 Customer Contact Center Technology Award Winner
  • Forbes 30 Under 30

 

Editor’s Bottom Line of Talkdesk

 

With humble beginnings, Talkdesk has grown from a simple app built in 10 days, driven by Twilio’s API for limited function. While the platform still does have a close relationship with Twilio, as the platform leverages WebRTC technology with Twilio telephony – Talkdesk is a standalone solution that revolutionizes the contact center offerings. Bringing advanced, robust and sometimes complicated contact center functions to the masses, living directly in your web-browser is the main focus of Talkdesk.

Since their start, Talkdesk has been collecting funding to help reach its goal. Starting with $450,000 from 500 Startups and one angel investor in 2011, up to $21 Million in Series A funding from DFJ, Salesforce Ventures and Storm Ventures, Talkdesk is no stranger to the industry, and even managed funding from the Salesforce. When the leading CRM provider wants in and supports your platform, it certainly says a lot – especially since Talkdesk integrates directly with CRM functionality.

As a revolutionary and unique solution in the industry, Talkdesk has gone on to win a number of awards and recognition, including the CRM solution of the Year for 2015-16 from the Cloud A wards 2016, Forbes Next Billion-Dollar Startup 2016, and even Customer Magazine’s 2015 Customer Contact Center Technology Award Winner. The solution Talkdesk provides has managed to take clunky, complicated legacy solutions and turned them into agile, simple, cost effective cloud-based platforms.

Giving back to the tech community, just as they had received funding and support in the early days, Talkdesk even went as far as to launch the Talkstart Program in October of 2015. Through this program, Talkdesk supplies technology startups with free Talkdesk software licenses to establish a foundation of supreme phone-based customer service, and sales. The provider has also gone on to include SMS and texting capabilities to the Talkdesk platform. If searching for a cloud-based, cost-effective and as simple as possible contact center software, look no further than Talkdesk.

 

Screenshots
  • Talkdesk for Salesforce
    Talkdesk for Salesforce
  • Talkdesk Calls
    Talkdesk Calls
  • Talkdesk Contacts List Reporting
    Talkdesk Contacts List Reporting
  • Talkdesk Dashboard
    Talkdesk Dashboard
  • Talkdesk Inbound Filters
    Talkdesk Inbound Filters
  • Talkdesk Callbar
    Talkdesk Callbar
  • Talkdesk Service Level Agreement
    Talkdesk Service Level Agreement
  • Talkdesk Voicemail
    Talkdesk Voicemail

Share Your Feedback

What Do You Think of Talkdesk?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
{{current}} / {{min-length}} Minimum Characters
Submit Review
Request Talkdesk Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request Talkdesk Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now