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Dialpad

Dialpad Verified Reviews & Ratings

San Fransisco, CA
Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes...
2011
Year Founded
95%
Recommend It
262
User Reviews
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Jessica P.'s review forDialpad

My Telemarketing team uses Dialpad! It…

My Telemarketing team uses Dialpad! It works very well and meets our needs. Very user-friendly and easy to use and understand. It is convenient to be able to send text messages through the platform. I am able to review my team’s performance by seeing detailed reports of their outgoing calling activity.

My Telemarketing team uses Dialpad! It works very well and meets our needs. Very user-friendly and easy to use and understand. It is convenient to be able to send text messages through the platform. I am able to review my team’s performance by seeing detailed reports of their outgoing calling activity.

Would Recommend: Yes

I really like using Dialpad and having…

I really like using Dialpad and having something that’s accessible on my personal device because I can stay better in touch with my clients and I can snooze notifications as needed also. Great system. I have had some issues with calls dropping here and there, but for the most part I have had a great experience.

I really like using Dialpad and having something that’s accessible on my personal device because I can stay better in touch with my clients and I can snooze notifications as needed also. Great system. I have had some issues with calls dropping here and there, but for the most part I have had a great experience.

Would Recommend: Yes

I use Dialpad as a VOIP communication…

I use Dialpad as a VOIP communication tool only. Phone & text. I’ve used 8+ other VOIP platforms. None of them can compare to Dialpad. No lag, no echo, no delay, no bad connections. NOT EVER. To clarify, I rated 5 stars for Install, Support, and Price but I do not deal in these areas as I’m only a user. Highly recommended!!

I use Dialpad as a VOIP communication tool only. Phone & text. I’ve used 8+ other VOIP platforms. None of them can compare to Dialpad. No lag, no echo, no delay, no bad connections. NOT EVER. To clarify, I rated 5 stars for Install, Support, and Price but I do not deal in these areas as I’m only a user. Highly recommended!!

Would Recommend: Yes

We just opened a small family-owned…

We just opened a small family-owned family practice and decided to use VOIP services instead of having a landline. So far, the experience has been great! We have been using them for a year now and haven’t had any issues. Installation was easy and the service is excellent. I recommend it to any small business.

We just opened a small family-owned family practice and decided to use VOIP services instead of having a landline. So far, the experience has been great! We have been using them for a year now and haven’t had any issues. Installation was easy and the service is excellent. I recommend it to any small business.

Would Recommend: Yes
Emily K.'s review forDialpad

I am a classroom teacher. Previously,…

I am a classroom teacher. Previously, I had a standard corded telephone installed on my wall. With dialpad, I still have a traditional phone that I do use for extended conversations with parents or co-workers. However, sometimes I just want to send a quick text message, or students/parents want to send me a text message. Dialpad allows me to use my classroom phone number to send and receive texts from my laptop. Overall, this has been an upgrade in flexibility of communication with parents, students and fellow teachers.

I am a classroom teacher. Previously, I had a standard corded telephone installed on my wall. With dialpad, I still have a traditional phone that I do use for extended conversations with parents or co-workers. However, sometimes I just want to send a quick text message, or students/parents want to send me a text message. Dialpad allows me to use my classroom phone number to send and receive texts from my laptop. Overall, this has been an upgrade in flexibility of communication with parents, students and fellow teachers.

Pros: Easy to use, visible but not intrusive.
Cons: Have to enter a 7 digit number vs just a 4 digit extension.
Would Recommend: Yes
Lucy E.'s review forDialpad

I run a small nonprofit so budget is…

I run a small nonprofit so budget is tight. I decided to go VOIP to obtain a greater breadth of features. Call forwarding from a traditional service provider doesn’t answer my needs. I often work outside the office. The mobile app allows me to see who is calling the office, decide whether to take the call, AND most important, sends the call to the OFFICE voicemail if I can’t answer it. It makes such a difference not having work vms to go my private vm. Finally, Dialpad’s price fits within my budget. I recommend this service.

I run a small nonprofit so budget is tight. I decided to go VOIP to obtain a greater breadth of features. Call forwarding from a traditional service provider doesn’t answer my needs.

I often work outside the office. The mobile app allows me to see who is calling the office, decide whether to take the call, AND most important, sends the call to the OFFICE voicemail if I can’t answer it. It makes such a difference not having work vms to go my private vm.

Finally, Dialpad’s price fits within my budget. I recommend this service.

Pros: Variety of features for small business.
Cons: None.
Would Recommend: Yes
Sam A.'s review forDialpad

I don’t have experience working for…

I don’t have experience working for another company’s using dialpad, but it works most the time although we have problems calling each other’s dialpad numbers sometimes, and the boss seems displeased with them at times, but I have been happy using them after 2 week training. I wish there was a way to call faster with the tool.

I don’t have experience working for another company’s using dialpad, but it works most the time although we have problems calling each other’s dialpad numbers sometimes, and the boss seems displeased with them at times, but I have been happy using them after 2 week training. I wish there was a way to call faster with the tool.

Pros: has an app, works most the time on computer.
Cons: clunky and slow sometimes.
Would Recommend: Yes
Brian G.'s review forDialpad

I have been using Dialpad for a couple…

I have been using Dialpad for a couple of years now and I have found it to be a far superior provider to that of RingCentral and Nextiva and I have used both of them. The call quality is great, especially via either the hardware phone or the desktop app. The mobile app is subject to the quality of the mobile connection you have which is understandable. The web interface with Dialpad is easy to understand and yet powerful enough to do everything I need done. With call options such as the mobile app, the desktop app and the hardware phone, all of which I use, I can start the call on one and easily move the call to another. One of the main features that drew me to their service in the first place is the text messaging; I can send and receive text messages on both the mobile app and the desktop app which is great because I can type my texts on the keyboard, even copy/paste messages as needed. You will not see a more affordable system with such flexibility as with Dialpad.

I have been using Dialpad for a couple of years now and I have found it to be a far superior provider to that of RingCentral and Nextiva and I have used both of them. The call quality is great, especially via either the hardware phone or the desktop app. The mobile app is subject to the quality of the mobile connection you have which is understandable. The web interface with Dialpad is easy to understand and yet powerful enough to do everything I need done. With call options such as the mobile app, the desktop app and the hardware phone, all of which I use, I can start the call on one and easily move the call to another. One of the main features that drew me to their service in the first place is the text messaging; I can send and receive text messages on both the mobile app and the desktop app which is great because I can type my texts on the keyboard, even copy/paste messages as needed. You will not see a more affordable system with such flexibility as with Dialpad.

Pros: Great Feature Set, Very Affordable.
Cons: Cannot Schedule Texts.
Would Recommend: Yes

Dialpad has made managing clients so…

Dialpad has made managing clients so much easier. I can call and text all in one place. The Departments feature makes sharing calls with my coworkers easy. The mobile app makes answering calls easier too. It’s really the full package for what I need. I wasn’t directly involved with setting up dialpad at my company, but the transition over to the software was seamless for me once our IT team made it live for everyone. I would highly recommend dialpad.

Dialpad has made managing clients so much easier. I can call and text all in one place. The Departments feature makes sharing calls with my coworkers easy. The mobile app makes answering calls easier too. It’s really the full package for what I need. I wasn’t directly involved with setting up dialpad at my company, but the transition over to the software was seamless for me once our IT team made it live for everyone. I would highly recommend dialpad.

Would Recommend: Yes

We are new to dial pad, but the…

We are new to dial pad, but the installation and transition was very smooth. The staff answered all the questions that we had in a timely manner. We had a different VOIP before the dial pad and we would say that the dial pad hit all the right notes. Our prior VOIP was very glitchy and dial pad has been very smooth. Highly recommend them.

We are new to dial pad, but the installation and transition was very smooth. The staff answered all the questions that we had in a timely manner. We had a different VOIP before the dial pad and we would say that the dial pad hit all the right notes. Our prior VOIP was very glitchy and dial pad has been very smooth. Highly recommend them.

Pros: Very simple to use.
Cons: None.
Would Recommend: Yes
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Provider Overview

Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes. Whether you’re looking to set up a business VoIP solution, customer support center, outbound sales call center, or a web conference software for your team, Dialpad offers a solution at various price ranges.

With revolutionary, cloud-based, VoiceAI software, Dialpad presents businesses with capabilities such as real-time call transcription, smart notes, real-time sentiment analysis, and real-time coaching, including all of the conventional telecom capabilities. Businesses using Dialpad can also enjoy the benefits of app integration, which works with popular software such as GSuite, Zendesk, Salesforce, LinkedIn, and more.

Every business wants to get the best bang for their buck. With so many options to choose from, we need to carefully evaluate the cost of business communication, and only then we can make an informed decision that benefits us. Dialpad does great best to provide enough information on plans & pricing, but we need to take a closer look to see exactly what we are getting here.

Let’s dig deeper into Dialpad products & pricing to help decision-makers decide on how to move forward.

 

Dialpad Products Overview

Dialpad Breakdown of Products & Solutions in 2020

Dialpad Breakdown of Products & Solutions – Updated 9/1/2020

 

Dialpad offers four telecommunication solutions to businesses — Talk, UberConference, Support, and Sell. All four products are packed with features, and there are different pricing options to choose from based on your needs and business size. Combined, the products provide powerful platforms for business communication.

 

Dialpad Talk Plans & Pricing

Dialpad Talk solution is the cloud-based, AI-powered, business phone system that supports all of the traditional and modern phone features such as messages, voice, video, integration, and mobile or desktop app. With Talk, you can sync your business phone system with any device of yours, and you can integrate apps such as Google Suite, Zendesk, Salesforce or Slack with it.

Talk with clients at your office during the day, then share notes and set meetings on your phone during the night.

Dialpad Talk is capable of great things, and it’s a powerful tool to have at your disposal, especially if you’re dealing with lots of clients and apps at the same time. It’s also a good tool to use for team communication, and you’re able to organize the app so it doesn’t interfere with your team/client dynamic.

Features include capabilities like:

  • Phone, Messaging, Video
  • App Integration
  • Unlimited Calls
  • International Calls
  • Call Routing
  • Desk Phone Integration
  • Voicemail

Dialpad Talk is available to trial for 14 days absolutely free, and is available in 3 pricing options: Standard, Pro, and Enterprise, with different features that we will cover down below.

 

Dialpad Talk Features & Pricing

Compare Plans Standard Pro Enterprise
Quick Overview
Pricing (billed annually) $15/mo/user $25/mo/user Not listed, contact sales
Pricing (month-to-month) $20/mo/user $30/mo/user Not listed, contact sales
User Limits 1 user minimum 3 users minimum 100 users minimum
Unlimited Calling in US & Canada Yes Yes Yes
Mobile/Desktop Softphone & App Yes Yes Yes
Call Recording Yes Yes Yes
Multi-Level Auto Attendant Yes Yes Yes
Additional Numbers No Yes Yes
Custom Routing Yes Yes Yes
Extensions No No 24/7
Toll-free Numbers Yes Yes Yes
Automatic Spam Detection Yes  Yes  Yes
Number Porting Local & Toll-Free, Fees Apply Local & Toll-Free, Fees Apply Local & Toll-Free, Fees Apply
Switch Calls Between Devices Yes Yes Yes
Three-Way Calling Yes Yes Yes
Voicemail Transcription Yes Yes Yes
Click-to-Call Yes Yes Yes
Speech Coaching Yes Yes Yes
Collaboration Features
Contact Syncing  Yes  Yes  Yes
Analytics & Reporting  Basic Advanced Fully Customizable
Ring Groups 3 max 25 max Unlimited
Call Queues No  Yes  Yes
Online Meetings (UberConference) Yes Yes Yes
Unlimited SMS, MMS (domestic only)  Yes  Yes  Yes
International SMS No  Yes  Yes
Integrations
Salesforce No Yes Yes
Zendesk No Yes Yes
Slack No Yes Yes
Hubspot No Yes Yes
Zapier No Yes Yes
G Suite Yes Yes Yes
Office 365 Yes Yes Yes
Azure No No Yes
Okta No No Yes
OneLogin No No Yes
ServiceNow Yes Yes Yes
APIs & Webhooks Yes Yes Yes
Outreach Yes Yes Yes
Yes Yes Yes
Support & Customer Service
Knowledge Base Yes Yes Yes
Community Forum Yes Yes Yes
Multilingual Web Yes Yes Yes
Multilingual Chat Yes Yes Yes
Support Coverage 24/5 24/7 24/7
Phone Support No Yes Yes
Service Level Agreement No No Yes

 

It’s up to businesses to decide whether these features are worth the additional 50% budget increase. If your business relies heavily on other software (Salesforce, Slack, ServiceNow, etc.), investing in the Pro Plan  is a good choice, and you get the additional benefits as well. As we can see, the Standard Plan ($20/mo) offers us most of the core features of a business phone system, but it lacks some advanced features which are included in the Pro Plan. With Pro Plan, businesses get access to integration features, queue holds, logs, phone support, and international numbers at the cost of an additional $10/mo per agent.

Running a business phone system is no easy task, and having these additional tools that can help can lift a lot of weight off of your phone agents. As for the Enterprise plan, there’s not much to talk about except it’s worth mentioning that Dialpad could give better deals if you have more agents that require these services.

 

Editor’s Bottom Line of Dialpad

You’d be hard-pressed to find a better pedigree than founders Craig Walker, John Rector, and Brian Peterson. Dialpad offers a price point that is one of the lowest you can find, especially for unlimited calling. They don’t cut corners by being stingy with features or nickel-and-diming you with hidden charges – they just offer a great product at a low price. As a pure-cloud provider, Dialpad offers completely hosted solutions tailored to both the SMB and Enterprise market. With more than just simple, and unlimited, VoIP calling Dialpad offers an entire hosted UC stack. If your company is looking to adopt a cloud only solution, Dialpad is very high on the list of options to consider.

Beyond simple VoIP calling, Dialpad also offers an entire Unified Communications stack of products, so your team can stay in touch with a variety of channels. Dialpad also provides HD video calls and conferencing,  which can of course integrate with the business apps you user everyday. Dialpad also includes instant messaging, direct SMS, MMS, and group messaging integrated directly into the Dialpad solution for a truly multichannel Unified Communications offering. Businesses can utilize these channels for in office messaging, or even offer new methods  of communications to clients or customers. Dialpad’s mobile app also allows users to stay connected all at once, and receive a single message on up to 5 devices at the same time.

Dialpad also boasts a very strong integration base to build off of. Of course, with the nature of APIs a seasoned developer could build almost any integration for any platform. However, with Dialpad, you are adopting a solution that already has prebuilt integrations for some of the most popular solutions. Whether your business utilizes Google Apps for work, or is invested in the Microsoft Office ecosystem, Dialpad has you covered. The UC solution comes with both Google Apps and Microsoft Office integrations baked right in, so you don’t have to sacrifice a developer’s time just to build the bridges. On top of office apps, Dialpad also supports a unique integration with Salesforce, to bridge the gap between CRM and UC for a true omni-channel support experience.

On top of everything else included in Dialpad’s solution, users also gain access to the incredibly popular and renowned UberConference. As a dedicated conferencing solution, Uberconference allows users to host group phone or video calls without the need for a PIN. Uberconference attempts to make conference calls as simple as possible, and has even won multiple awards including the 2014 Telecommunications Company of the Year – Silver, the 2014 Best Everyday Utility User Experience Award, and the TechCrunch Disrupt Annual Winner 3 times in a row –  just to name a few.

 

Additional reading:

» Our complete review on Dialpad Plans & Pricing

» RingCentral vs Dialpad

Screenshots
  • Dialpad Messaging Dashboard
    Dialpad Messaging Dashboard
  • Dialpad Analytics
    Dialpad Analytics
  • Dialpad Team Member Overview
    Dialpad Team Member Overview
  • Dialpad Call History
    Dialpad Call History

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