From the first interaction with Dialpad, I was promised amazing features and operations. We had 3 experience sessions, in person and over video calls. I was promised SMS and Mobile DID and so much more. It was only AFTER I signed the contract did Dialpad start to backtrack on ALL their promises and told me that actually NONE of the key items are available and can not be delivered. WORST experience ever!!
Dialpad Verified Reviews & Ratings
I really like the dashboard, it easy…
I really like the dashboard, it easy for me to track calls and make reports on my usage. I find dialpad works best with high quality internet connection. I love that I can text message as well. Calls are transcripted and that has been very useful. However I feel like all my outbound calls aren’t being captured. Not for sure on that.
My company uses it, it\’s very easy to…
My company uses it, it’s very easy to use, keeps all of your calls and texts and has a very user-friendly speed dial system. I call and text customers all the time and can go back and see what we talked about via text or the recording feature. It’s nice I can stay organized and make sure that I am making all of my calls and what I talked about.
The more time that passes the more…
The more time that passes the more convinced I am in the excellence of this product. The various features and tools have been instrumental for my work flow and when there is a problem, it is usually swiftly dealt with due to the great support and frequent updates. Overall a great piece of call center software.
Very good service. Very discreet in…
Very good service. Very discreet in making calls. Good texting service calls on wifi come with good quality. The address book is a very good feature of this service. I am very happy that my clients are able to contact me via text or phone. Dialpad has helped our company during the pandemic crisis. All in all very satisfied with the service.
I use Dialpad as my work number. I use…
I use Dialpad as my work number. I use it for texting and calling, and to record my calls. I never have audio issues with it. It’s reliable, though occasionally the recording function doesn’t work. I also with I had an option in settings to toggle the “this call is now being recorded” message on and off.
An absolutely amazing and easy to use…
An absolutely amazing and easy to use app. Conveniently have an office line with voicemail that has transcription services and the ability to text clients and coworkers has never been easier. Plus you can use it from your phone, computer, or tablet. Keeping track of clients has never been easier through their contacts and call tracking!
Customer service is top notch too! Our representative reaches out often to tell us about any upgrades and to ask if we have had any issues or are looking for any additional as they want to improve their company based on client feedback.
We’ve been Dialpad customers for 4…
We’ve been Dialpad customers for 4 years, and have grown from 2 users to over 30.
Dialpad is extremely easy to use, set up and administer, and this is a strength again other providers on the market. As we’ve grown, we’ve run into growing pains with reliability and cost. We consistently have team members complain that calls drop, or when a call is answered, their audio is not clear to the caller.
From a cost stand point, we have many different departments that require their own ‘Office’. In Dialpad, an Office allows you to assign a group of users who can receive calls to that office based on a round robin, waterfall or simultaneous calling pattern, among other features like IVR.
Dialpad’s standard plan for $25/month only gives 5 offices, which is not enough for us. Even if we upgrade to the next plan for $35/month, we only get 10 offices, which is still not enough.
Furthermore, many of our users infrequently need access to Dialpad – they might make 2-3 calls a month, or need to be assigned to an office as a ‘last resort’ if other team members are not available.
This makes pricing hard to justify if half your users fall into this category, especially if you need more than 5 offices and have to upgrade plans.
Dialpad office no form of pricing for ‘light’ users.
Because of all the above, we have decided to move over to Zoom phone. Their app isn’t as ‘pretty’ and ‘usable’ is Dialpad, but they provide more robust features at a lower price point, and have ‘light’ users. Zoom phone is around $10/user, and they offer more feature that comparably priced Dialpad plans. To get access to these Zoom phone features, you’d need to be on the $125/user Dialpad call centre plan.
All and all, I would highly recommend Dialpad if you’re a team that wants an VOIP app which is easy to use, easy to administer, and if all your team members will use Dialpad frequently.
If you’re looking for a cheaper, more flexible and feature robust platform, it would pay to evaluate alternatives on the market as well.
Dialpad has good all-around features…
Dialpad has good all-around features and convenient integration with Salesforce. So far, the program has increased our connection with our clientel (university students) with the texting feature. Recently though, there have been some crashing/freezing with limited support response from Dialpad. Hoping to resolve our issue soon as we are still big fans of the program.
I use Dialpad all the time. Things I…
I use Dialpad all the time. Things I really appreciate is the integration with my CRM for one-click dialing. The transcription service is cool and the app for my phone serves to keep business separate from personal. Also, I am able to both read & listen to any voice recordings. I pay the annual charge and at this pricepoint you cannot beat what is being offered. Bottom line is that I am always recommending Dialpad to all my associates as a must have vs. working off a cell phone.
Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes. Whether you’re looking to set up a business VoIP phone service, customer support center, outbound sales call center, or a web conference software for your team, Dialpad offers a solution at various price ranges.
With revolutionary, cloud-based, VoiceAI software, Dialpad presents businesses with capabilities such as real-time call transcription, smart notes, real-time sentiment analysis, and real-time coaching, including all of the conventional telecom capabilities. Businesses using Dialpad can also enjoy the benefits of app integration, which works with popular software such as GSuite, Zendesk, Salesforce, LinkedIn, and more.
Every business wants to get the best bang for their buck. With so many options to choose from, we need to carefully evaluate the cost of business communication, and only then we can make an informed decision that benefits us. Dialpad does great best to provide enough information on plans & pricing, but we need to take a closer look to see exactly what we are getting here.
Let’s dig deeper into Dialpad products & pricing to help decision-makers decide on how to move forward.
Dialpad Products Overview
Dialpad offers four telecommunication solutions to businesses — Talk, UberConference, Support, and Sell. All four products are packed with features, and there are different pricing options to choose from based on your needs and business size. Combined, the products provide powerful platforms for business communication.
Dialpad Talk Plans & Pricing
Dialpad Talk solution is the cloud-based, AI-powered, VoIP business phone system that supports all of the traditional and modern phone features such as messages, voice, video, integration, and mobile or desktop app. With Talk, you can sync your business phone system with any device of yours, and you can integrate apps such as Google Suite, Zendesk, Salesforce or Slack with it.
Talk with clients at your office during the day, then share notes and set meetings on your phone during the night.
Dialpad Talk is capable of great things, and it’s a powerful tool to have at your disposal, especially if you’re dealing with lots of clients and apps at the same time. It’s also a good tool to use for team communication, and you’re able to organize the app so it doesn’t interfere with your team/client dynamic.
Features include capabilities like:
- Phone, Messaging, Video
- App Integration
- Unlimited Calls
- International Calls
- Call Routing
- Desk Phone Integration
Dialpad Talk is available to trial for 14 days absolutely free, and is available in 3 pricing options: Standard, Pro, and Enterprise, with different features that we will cover down below.
Dialpad Talk Features & Pricing
|Pricing (billed annually)||$15/mo/user||$25/mo/user||Not listed, contact sales|
|Pricing (month-to-month)||$20/mo/user||$30/mo/user||Not listed, contact sales|
|User Limits||1 user minimum||3 users minimum||100 users minimum|
|Unlimited Calling in US & Canada||Yes||Yes||Yes|
|Mobile/Desktop Softphone & App||Yes||Yes||Yes|
|Multi-Level Auto Attendant||Yes||Yes||Yes|
|Automatic Spam Detection||Yes||Yes||Yes|
|Number Porting||Local & Toll-Free, Fees Apply||Local & Toll-Free, Fees Apply||Local & Toll-Free, Fees Apply|
|Switch Calls Between Devices||Yes||Yes||Yes|
|Analytics & Reporting||Basic||Advanced||Fully Customizable|
|Ring Groups||3 max||25 max||Unlimited|
|Online Meetings (UberConference)||Yes||Yes||Yes|
|Unlimited SMS, MMS (domestic only)||Yes||Yes||Yes|
|APIs & Webhooks||Yes||Yes||Yes|
|Support & Customer Service|
|Service Level Agreement||No||No||Yes|
It’s up to businesses to decide whether these features are worth the additional 50% budget increase. If your business relies heavily on other software (Salesforce, Slack, ServiceNow, etc.), investing in the Pro Plan is a good choice, and you get the additional benefits as well. As we can see, the Standard Plan ($20/mo) offers us most of the core features of a business phone system, but it lacks some advanced features which are included in the Pro Plan. With Pro Plan, businesses get access to integration features, queue holds, logs, phone support, and international numbers at the cost of an additional $10/mo per agent.
Running a business phone system is no easy task, and having these additional tools that can help can lift a lot of weight off of your phone agents. As for the Enterprise plan, there’s not much to talk about except it’s worth mentioning that Dialpad could give better deals if you have more agents that require these services.
Editor’s Bottom Line of Dialpad
You’d be hard-pressed to find a better pedigree than founders Craig Walker, John Rector, and Brian Peterson. Dialpad offers a price point that is one of the lowest you can find, especially for unlimited calling. They don’t cut corners by being stingy with features or nickel-and-diming you with hidden charges – they just offer a great product at a low price. As a pure-cloud provider, Dialpad offers completely hosted solutions tailored to both the SMB and Enterprise market. With more than just simple, and unlimited, VoIP calling Dialpad offers an entire hosted UC stack. If your company is looking to adopt a cloud only solution, Dialpad is very high on the list of options to consider.
Beyond simple VoIP calling, Dialpad also offers an entire Unified Communications stack of products, so your team can stay in touch with a variety of channels. Dialpad also provides HD video calls and conferencing, which can of course integrate with the business apps you user everyday. Dialpad also includes instant messaging, direct SMS, MMS, and group messaging integrated directly into the Dialpad solution for a truly multichannel Unified Communications offering. Businesses can utilize these channels for in office messaging, or even offer new methods of communications to clients or customers. Dialpad’s mobile app also allows users to stay connected all at once, and receive a single message on up to 5 devices at the same time.
Dialpad also boasts a very strong integration base to build off of. Of course, with the nature of APIs a seasoned developer could build almost any integration for any platform. However, with Dialpad, you are adopting a solution that already has prebuilt integrations for some of the most popular solutions. Whether your business utilizes Google Apps for work, or is invested in the Microsoft Office ecosystem, Dialpad has you covered. The UC solution comes with both Google Apps and Microsoft Office integrations baked right in, so you don’t have to sacrifice a developer’s time just to build the bridges. On top of office apps, Dialpad also supports a unique integration with Salesforce, to bridge the gap between CRM and UC for a true omni-channel support experience.
On top of everything else included in Dialpad’s solution, users also gain access to the incredibly popular and renowned UberConference. As a dedicated conferencing solution, Uberconference allows users to host group phone or video calls without the need for a PIN. Uberconference attempts to make conference calls as simple as possible, and has even won multiple awards including the 2014 Telecommunications Company of the Year – Silver, the 2014 Best Everyday Utility User Experience Award, and the TechCrunch Disrupt Annual Winner 3 times in a row – just to name a few.