Dialpad

They say they do google contact syncing, but it only works for direct lines. If you are a team, this won’t work for people that call your main number. You will only see the regular caller id for that number.

The WIFI to Carrier switching doesn’t work well, and you can’t disable it.

Support is very soso. There is no centralized place to see open tickets, so you are bombarded with emails, because they are really intaking specialists that ask you to do all the work, and then send you unrelated articles, after about 20 exchanges and 2 weeks.

Love the product! With so many features and real time transcriptions – Dialpad is clearly the leader of Business Phone systems. The application is clean and has seamless transition from laptop to phone and vice versa. I would definitely recommend Dialpad!

My favorite feature is the live coach option – Dialpad Sell – It helps Sales employees with speech related training, such as “Use less fillers”, “Let the other person talk”, etc. I never imagined this would be possible for a business phone system.

We installed Dialpad for our business, and over the course of a week, had nothing but problems with the system. Messages not showing up, individual workstations crashing while in the middle of calls (even with brand new computers), transcriptions unreadable, YOU NAME IT! Support department’s “fix” was to delete the app from workstations and reload…..6 times with the same results. Multiple calls to Support every day, wasting SO MUCH time. This application is not worth the time and effort. Look elsewhere.

We have a business and originally met with a rep for Dialpad but when she discovered we would only be needing a small account for now, directed us to the basic plan. Since setting it up we have attempted to communicate with customer service multiple times now, every time receiving a short reply saying they cannot port our phone number over. We have requested to speak on the phone to better communicate and understand the reason for this but never receive a response at that point. Our original cell service provider confirmed that we would be able to port over the number to whomever but it is a dead end on Dialpad’s side. Due to lack of service, communication, and assistance from Dialpad we will be taking our business elsewhere.

It takes some time to get used to it ..but once you figure out how to use it you will love it. Texting (SMS messages) is what I really like specially sending it by my computer not android phone. And it keeps records in cloud so you won’t lose it. They have good support over chatting or via email.

I use DialPad for my business and will never leave? WHY?

I was a DialPad user and switched to a different company to save a little money, but that was a horrible mistake. It lasted less than a week. I experienced so many issues with the companies technology.

Fortunately DialPad helped me to get back on board and port my number back. The customer service is top notch! The quality is great either on my computer or via the app on my phone.

Dialpad is an excellent internet-based phone service that allows its users to contact any employee without the need of a directory, or saving multiple numbers to a work phone. The app can be used to make calls as well; it even has features like call holding, transfer, or transfer to voicemail. Anyone using the app can just look up the name of the employee they wish to call. The only downside, in my opinion, is how much the service relies on the internet for its services. If you have no signal, it becomes impossible to search for people to call or transfer. If you’re on an HD Dialpad call and enter a dead zone, your call will be dropped. While these cons are frustrating, it is important to note that Dialpad does have an option to accept or make calls using the carrier services as well. In all, Dialpad is a reliable service for businesses that have a reliable service/internet connection and can make communication much easier than before.

We use Dialpad in all aspects of our business. Setup was a snap for:

Sales; we make and receive calls and presentations anywhere, on any device. Logging calls and transcriptions in our CRM is a breeze.

Customer Success; inbound calls are logged in our Zendesk for better customer response. Uberconference is a great tool for Customer onboarding and collaboration.

General Admin; AR/AP calls are routed to the appropriate person via preferred methods of communication leaving us time to build our business

We have been using Dialpad for over a year now. As their services and features have grown we keep finding the platform more useful than ever. I really recommend to all businesses that have a call center or a sales staff where monitoring activity is key.

There should be a way to search for the recorded calls easily. What if the calls that we need to listen to is from 3 months ago? It takes time to search manually by scrolling down until we reached to that certain month.