Vonage has been one of the leading VoIP providers for some time now, and while they have a strong offering, it may not be for everyone.
We rounded up a list of what we feel are the strongest Vonage alternatives and competitors for your business, just in case Vonage doesn’t meet all your needs.
Why Vonage?
Vonage makes it easier for your business to connect with customers. Here are a few benefits that you’ll get with this business phone service:
- Unlimited business SMS
- 99.999% guaranteed uptime SLA*
- Integrations with tools like Google Workspace, Office 365, Microsoft Teams, Salesforce, Slack, HubSpot, ConnectWise, Zapier, Zoho, Zendesk, and more
- Team messaging, video collaboration, and 50+ phone features
- Mobile and desktop apps
*99.999% uptime reliability based on Vonage’s average up-time from Jul’21 – Feb’22
That said, there are some areas where Vonage falls short:
- The desktop app requires constant updates
- Some international numbers are blocked until you submit a whitelist request
- Service is fully reliant on your internet provider with no contingencies
- Desk phone prices on the Vonage store are expensive — buy elsewhere
What Are The Best Vonage Alternatives?
Here are some of the best Vonage alternatives you should consider:
1. Dialpad Talk
Dialpad Talk Features
The first unique benefit to note about Dialpad is the fact that it has a handy Chrome extension. This lets you make calls and sends texts without ever leaving your browser which is a nice quality-of-life upgrade that other providers don’t offer.
In terms of voicemail, the transcription from Dialpad was surprisingly accurate when compared to similar services from its competitors. The multi-level auto-attendant was also easy to set up and it felt like a bonus feature since it’s not usually available on base service plans.
Those looking for video conferencing capabilities will be glad to know that Dialpad Meetings functionality comes free with all plans so you won’t have to pay extra just to start a meeting. The only downside is that there’s a 10-participant cap but this won’t be a problem for everyone.
If you want to add more participants then you can upgrade to the business version of Dialpad Meetings which lets you host up to 100 participants and create unlimited recordings of these video conferences.
Dialpad Talk Call Quality, Reliability, Support
Dialpad provides HD audio and 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Dialpad Pricing
Standard | Pro | Enterprise |
$15 /user/mo $20 USD if billed monthly 1 License Minimum |
$25 /user/mo $30 USD if billed monthly 3 License Minimum |
You’ll need to contact them for pricing 100 License Minimum |
Unlimited calling2 | All Standard plan features, plus: | All Pro plan features, plus: |
Unlimited SMS & MMS1 | Local number support in 50+ countries | 100% uptime Service Level Agreements (SLA) |
Call controls (call forwarding, transfer, hold, mute) | CRM integrations (Salesforce, Hubspot) | Extensions |
Custom voicemail greeting | 24/7 phone support | Unlimited office locations |
Voicemail transcription | Unlimited meetings | Enhanced 24/7 Phone Support |
G Suite & Office 365 integrations | 5 hour meeting duration | Unlimited ring groups (departments) |
Fax (add-on)1 | API & webhooks | Azure Integration |
Custom off-hours routing | 10 offices | IAM/SSO Integrations (Okta, OneLogin) |
25 ring groups (departments) | Retention policies | |
Hold queues | ||
International SMS | ||
Zapier, Zendesk, Slack integrations and more | ||
Deskphone support |
1Only available in the United States and Canada.
2Unlimited inbound and outbound calls within your country, the US and Canada. For other locations please see their international rates.
2. GoToConnect
GoToConnect Features
The cloud phone product formerly known as Jive has continued to impress consumers since its $350 million acquisition by LogMeIn in 2018. You can’t talk about GoToConnect without talking about integrations since its app gallery is one of the most diverse.
While it may not beat out larger competitors like Zoom in the sheer number of integrations, it certainly has the most important ones: Google Workspace, Salesforce, HubSpot, Microsoft Teams, Zendesk, Zoho, Zapier, Calendly, ServiceNow, and Okta.
When it comes to hardware, GoToConnect is one of the best choices since it’s compatible with over 180 desk phone models. This means it will most likely work with your existing equipment as well as new phones that you might acquire as you scale up.
HD video conferencing also comes including with any GoToConnect subscription which means you won’t have to pay extra for a separate GoToMeeting plan. Beyond saving you time, this also unifies communications onto a single platform which can streamline your workflow.
GoToConnect Call Quality, Reliability, Support
GoToConnect provides HD audio and 99.996% uptime.
Support options include:
- Phone hotline
- Social media
- Knowledge base
GoToConnect Pricing
Basic | Standard | Premium | |
Starting at $24.00 /user /month | Starting at $29.00 /user /month | Starting at $39.00 /user /month | |
Flexible Cloud Phone System | |||
Call from Any Device, Anywhere | ✓ | ✓ | ✓ |
Existing Number Porting | ✓ | ✓ | ✓ |
Local, Toll-Free & Vanity Numbers | ✓ | ✓ | ✓ |
Smart Call Routing | ✓ | ✓ | ✓ |
Unlimited Extensions | ✓ | ✓ | ✓ |
Call Forwarding | ✓ | ✓ | ✓ |
Auto Attendant Recorded Greetings | 1 | Unlimited | Unlimited |
Customizable Dial Plans | 1 | Unlimited | Unlimited |
Ring Groups | 1 | Unlimited | Unlimited |
Call Queues | 1 | Unlimited | Unlimited |
Multi-Site Compatible | Unlimited | Unlimited | |
Hot Desking | ✓ | ✓ | |
E-Fax | ✓ | ✓ | |
International Calling | Per minute | 50+ included (other countries per minute) | 50+ included (other countries per minute) |
Voicemail to Email | ✓ | ✓ | |
Seamless Call Management | ✓ | ✓ | |
Paging | ✓ | ✓ | |
Intercom | ✓ | ✓ | |
Call Recording | ✓ | ✓ | |
Caller Hold Time Report | ✓ | ✓ | |
Real-Time Analytics | ✓ | ✓ | |
Toll-Free Minutes | $.03 /min | 1,000 included per account ($.019 /min thereafter) | 1,000 included per account ($.019 /min thereafter) |
Built-In Meetings & Messaging |
|||
Team Messaging | ✓ | ✓ | ✓ |
Audio Conferencing | ✓ | ✓ | ✓ |
Meeting Duration | 40 mins | Unlimited | Unlimited |
Meeting Participants | 4 | 150 | 250 |
Simultaneous Webcams | 4 | 25 | 25 |
Customizable Cloud Contact Center |
|||
Call Analytics | ✓ | ||
Inbound & Outbound Call Monitoring | ✓ | ||
Listen, Whisper & Barge | ✓ | ||
Supervisor Dashboard | ✓ | ||
Customizable Admin Controls | ✓ | ||
Real-Time Queue Updates | ✓ | ||
Agent Effectiveness Reporting | ✓ |
3. RingCentral MVP
RingCentral MVP Features
When it comes to finding a well-rounded solution, few alternatives come close to the level of service that RingCentral provides. The video conferencing alone is enough to convince most consumers that RingCentral is the right pick for them.
In-meeting features like screen sharing, whiteboarding, and breakout rooms make it easy to create insightful discussions during any HD video conference. Before meetings even begin, RingCentral already lets you handle scheduling in a stress-free manner.
This is because it provides one-click scheduling with all the top calendar applications like Google Calendar, Microsoft Outlook, Office 365, Zoho Calendar, FreeBusy, CalendarHero, and many more.
Outside its industry-leading communication features, RingCentral also has top-notch team collaboration capabilities. The native task management system is a breeze to use and it also has integrations for tools like Monday or Asana if you want to use your existing stack.
RingCentral MVP Call Quality, Reliability, Support
RingCentral provides HD audio and 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
RingCentral MVP Pricing
Plan | Essential | Standard | Premium | Ultimate |
Price | $40/month per user | $50/month per user | $55/month per user | $70/month per user |
Integrations | None | Office 365, Google Workspace, Slack,
and more |
Salesforce, Zendesk, and more | All previous integrations |
Video conferencing | None | 100 participants | 200 participants | 200 participants |
4. Nextiva
Nextiva Features
Nextiva has often been a popular choice when companies are looking for a bang-for-buck solution that provides reliable service at an affordable price. For instance, you can get between 1,500 and 12,500 toll-free minutes every month depending on your plan.
The platform also gives customers a path towards unification by offering number porting, online faxing, and a native team chat. This makes it possible to manage every channel through Nextiva which saves your employees from having to hop back and forth between a dozen tabs.
It also provides granular call management capabilities with its call routing, detailed analytics, and multi-level auto-attendant. To top it off, the platform is also compatible with popular tools that can supplement your workflow.
These include Google Workspace, Microsoft Teams, Salesforce, HubSpot, Zendesk, ServiceNow, and more. Overall, Nextiva offers a lot of value despite being priced lower than many of its competitors which certainly makes it an alternative worth considering.
Nextiva Call Quality, Reliability, Support
Nextiva provides HD audio and 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Nextiva Pricing
Essential | Professional | Enterprise |
From $18.95 /user/mo |
From $22.95 /user/mo |
From $32.95 /user/mo |
Unlimited voice & video calling | Everything in Essential, Plus | Everything in Professional, Plus |
Auto-attendant & toll free numbers | Unlimited conference calls, 40 participants | Unlimited participants on voice & video conferencing |
Integrations with Outlook & Google Contacts | Unlimited video conferencing, up to 250 participants | Unlimited video conference recording & call recording |
Voicemail to email notifications | Call Pop, up to 250 contacts | Unlimited call pop |
Unlimited internet fax | Mobile SMS/MMS | Voice analytics & voicemail transcription |
Mobile & desktop app | Extended integrations with Salesforce, Hubspot, Zendesk | Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow |
24×7 customer support | Professional setup | Single Sign On |
5. Mitel
Mitel Features
Mitel may not top everyone’s list when it comes to the VoIP market, but the platform still has a few useful features like voicemail transcription, business SMS, and 100-person video conferencing.
The Mitel Chrome extension lets you make and accept calls as well as join a conference bridge. It plays nicely with Google Workspace so you don’t have to worry about incompatibilities or manually migrating your contacts.
You can even import contacts from Office 365 or Google Contacts directly into Mitel to hasten the setup process. There are also quite a few integrations to choose from including Salesforce which makes it possible to unify your CRM and VoIP solutions on a single platform.
While the quick installation and simple maintenance through the admin portal, it’s worth noting that there have been some historic gaps in Mitel’s customer service. To learn more about that, be sure to read our Waiting for Mitel article.
Mitel Call Quality, Reliability, Support
Mitel provides HD audio and 99% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Mitel Pricing
Essentials | Premier | Elite |
Starting at $20.99 /user/mo. * |
Starting at $26.59 /user/mo. * |
Starting at $38.49 /user/mo. * |
PBX Features
|
All Essential Features + |
All Premier Features +
|
Collaboration |
CRM Integration
|
Archiving |
Conferencing |
Call Recording
|
Operator |
6. Zoom
Zoom Features
You can’t talk about video conferencing without mentioning the product that took the world by storm during the pandemic: Zoom.
Features like custom backgrounds, live transcription, mid-meeting polling, and cloud recording can all be found with Zoom.
The only drawback of using Zoom is that you’ll have to deal with the 40-minute time limit as a free user. Of course, upgrading removes this restriction altogether while also providing additional benefits such as storage, transcripts, company branding, and more.
In terms of scale, Zoom is already competitive at its baseline of 100 participants. That being said, you can increase capacity to 1,000 participants by getting the Large Meetings add-on for $50/month — though this will be overkill for most except power users.
Last but certainly not least, the Zoom App Marketplace is host to over 1,000 integrations making it the largest tool gallery on this list. Apps like Slack, Dropbox, MailChimp, Google Calendar, Hive, Salesforce, HubSpot, and so many more are available. If you can name it, Zoom has it.
Zoom Call Quality, Reliability, Support
Zoom makes no audio quality or uptime guarantees.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Zoom Pricing
Plan | Basic | Pro | Business | Enterprise |
Price | Free | $15/month | $20/month | $20/month |
Integrations | Salesforce, Slack, HubSpot, Hive, and over 1,000 more | Salesforce, Slack, HubSpot, Hive, and over 1,000 more | Salesforce, Slack, HubSpot, Hive, and over 1,000 more | Salesforce, Slack, HubSpot, Hive, and over 1,000 more |
Video conferencing | 100 participants | 100 participants | 300 participants | 500 participants |
7. Grasshopper
Grasshopper Features
It’s true that Grasshopper doesn’t have nearly as many bells and whistles as its competitors but its focus on solid, affordable service is nothing to scoff at. You also get a lot of options when it comes to creating custom numbers.
Local, toll-free, and vanity numbers can all be created when you have a Grasshopper account. Furthermore, their Ruby virtual receptionists ensure that customers can always reach someone even past operating hours — saving you from the expense of hiring a dedicated 24/7 team.
Grasshopper also excels in cross-platform compatibility through its iOS, Android, and Windows apps. Any agent will be able to access full voice calling and SMS capabilities through the app while on the go since all they need is a device with an internet connection.
The app also simplifies the organization process since call/SMS histories are stored separately on the device, voicemail transcriptions can be read on demand, and you’re even able to send/receive faxes.
Grasshopper Call Quality, Reliability, Support
Grasshopper guarantees 99.999% uptime.
Support options include:
- Phone hotline
- Social media
- Knowledge base
Grasshopper Pricing
Solo | Partner | Small Business |
$26/mo billed annually | $44/mo billed annually | $80/mo billed annually |
1 Phone Number | 3 Phone Numbers* | 5 Phone Numbers* |
3 Extensions | 6 Extensions | Unlimited Extensions |
All Grasshopper plans include:
- Mobile + Desktop Apps
- Business Phone Number*
- Business Texting
- Call Forwarding
- VoIP + WiFi Calling
- Virtual Fax
- Voicemail
- Read Your Voicemail
- Extensions
- Instant Response
- Custom Greetings
- Call Transfers
- Simultaneous Call Handling
- Incoming Call Control
- Reporting
*Additional phone numbers can be added, post-purchase, for $10/mo each.
8. 8×8
8×8 Features
One of 8×8’s strongest areas is definitely analytics since you can access real-time reporting across your entire organization. There are also numerous features that help optimize the effectiveness of your agents such as speech analytics, recording, and coaching.
When it comes to international communication, no competitor really comes close to the range that 8×8 provides. Having unlimited calling to 47 countries not only saves you a fortune but also makes it easier to cater to a global audience.
This focus on international service likely explains why the provider has over two million customers. Video conferences can also support up to 100 participants on X2 plans or higher which keeps 8×8 competitive with other top alternatives.
Lastly, the AI-powered insights and workflows on the 8×8 platform leverage the power of machine learning to make your company as productive as possible. This is likely going to become more common in the future but 8×8, as an early adopter, will master it first.
8×8 Call Quality, Reliability, Support
8×8 guarantees 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
8×8 Pricing
8×8 Express | X2 | X4 |
$12 /user/month | $24 /user/month | $44 /user/month |
8×8 Express Features | X2 Features | X4 Features |
Voice, Video and Messaging in one app | Unlimited voice calling to 14 countries | Unlimited voice calling to 47 countries |
Unlimited calling in the US and Canada | Video & audio conferencing | Call quality reporting |
Auto-attendant, intelligent call routing, music on hold & voice mail | SMS, MMS and Team Chat | Supervisor analytics |
Small business & enterprise integrations and fax | Monitor, whisper and barge |
9. Avaya
Avaya Features
While Avaya has historically been known as a telecommunications equipment provider, its partnership with RingCentral has since enabled it to provide cloud services to a large portion of its 100 million customers.
Avaya has all the usual benefits that come with RingCentral service but adds in a unique flavor of hardware integration. One example is how you can use smart devices like Alexa to create an always-on experience for your conference rooms.
Any workspace can also be transformed into a conferencing room through Avaya Cloud Office Rooms. When you sign up, you’ll get to choose from three deployment options — cloud, on-premise, and hybrid — depending on your needs.
In terms of scaling up, Avaya makes it feel like the sky is the limit. All customers can scale up to 250,000 users which means even the largest enterprises will be accommodated. Considering Avaya facilitates 15 million calls every minute, there’s no question about server reliability.
Avaya Call Quality, Reliability, Support
Avaya provides HD audio and 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Avaya Pricing
Plan | Essentials | Standard | Premium | Ultimate |
Price | $33/month per user | $43/month per user | $48/month per user | $63/month per user |
Integrations | None | Office 365, G Suite, Slack,
and more |
Salesforce, Zendesk, Canvas, Smarsh, and more | All previous integrations |
Video conferencing | None | 100 participants | 200 participants | 200 participants |
10. Ooma
Ooma Features
Ooma focuses on being an out-of-the-box solution that can be up and running in a matter of minutes. It uses auto-configuration technology to adjust the settings based on your system. This eliminates multiple steps that are usually required to get a VoIP system set up.
If you’re away from your computer and can’t access the desktop app then you can always use the mobile apps from the App Store or Google Play. You’ll be able to check your voicemail, update account information, and make/receive calls.
The virtual receptionist feature from Ooma also makes it easier to manage calls coming into your business. You can set a custom greeting, transfer calls to a specific extension, or create a menu that directs callers to the appropriate agent.
Free calling to Puerto Rico, Mexico, and Canada is also included on Ooma plans which can be helpful if you have customers in those regions. Ooma may not be as feature-rich as its competitors but it still provides an affordable, easy-to-use service.
For a more detailed review, check out our Ooma vs Vonage comparison.
Ooma Call Quality, Reliability, Support
Ooma provides HD audio but makes no uptime guarantees.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Ooma Pricing
USD Price | CAD Price | Billing Frequency | |
Ooma Office base price (includes a user extension, a local phone number, and unlimited calling to the US, Canada, Mexico, and Puerto Rico) | $19.95 | $24.95 | Monthly |
Ooma Office Pro (includes all standard Ooma Office features plus Ooma Meetings, Call Recording, enhanced call blocking, Voicemail Transcriptions, and more.) | $24.95 | $29.95 | Monthly |
Capacity | |||
User extension (includes Virtual Fax and a local phone number) | $19.95 Base $24.95 Pro |
$24.95 Base $29.95 Pro |
Monthly |
Local phone number | $9.95 | $14.95 | Monthly |
Toll free phone number (includes 500 minutes, 3.4¢ per additional minute) | $9.95 | $14.95 | Monthly |
Conference bridge (includes phone number) | Free | Free | N/A |
Ring groups | Free | Free | N/A |
Virtual receptionist | Free | Free | N/A |
Services | |||
Number porting | Free* | Free* | N/A |
Toll-free calling plan (includes 1,500 minutes, 2.9¢ per additional minute) | $15.00 | $15.00 | Monthly |
Toll-free calling plan (includes 3,000 minutes, 2.4¢ per additional minute) | $30.00 | $30.00 | Monthly |
International calling | Varies by use | Varies by use | Deducted from prepaid account after each call |
Hardware | |||
Expansion Base Station | $99.99 | $99.99 | One-time |
Ooma DP1 desk phone | $89.99 | $109.99 | One-time |
Ooma Linx | $49.99 | $49.99 | One-time |
Ooma DP1 desk phone | $89.99 | $109.99 | One-time |
Ooma Wireless Adapter | $49.99 | $49.99 | One-time |
Yealink IP phones | Starting at $99.99 | Starting at $129.99 | One-time |
Yealink Conference IP phone | $399.99 | $529.99 | One-time |
Cisco IP phones | Starting at $109.99 | Starting at $109.99 | One-time |
Which Vonage Alternative is the Best for Your Business?
RingCentral — Overall Winner
If versatility and general value are your criteria, then RingCentral will likely be the best choice. It has native features like task management and video conferencing while simultaneously providing a wide range of integrations — all at an affordable price.
Nextiva — Value
If you’re looking to scale up without breaking the bank, Nextiva gets you the most bang for your buck. You’ll be able to host 250-participant video conferences and use 3,000 toll-free minutes on the $31/month professional plan.
Dialpad Talk — Budget
While Dialpad is better suited to smaller teams, the free video conferencing and useful Chrome extension makes it a good option for those working on a tight budget. Other features like the auto-attendant and voicemail transcription also add extra value to its already-low price.
Grasshopper — Calling
Grasshopper isn’t a feature-rich platform but the simplicity and reliability on offer, coupled with its affordable bulk pricing, make for an ideal calling solution. After all, why pay more for a ton of features if you’ll only be using a service for calling?
Zoom — Integrations
When it comes to integrations, no one comes close to beating Zoom. Not only does the Zoom Apps gallery have more than 1,000 integrations to choose from but you can use an unlimited number of them regardless of what plan you’re on — including the free plan!
GoToConnect — UCaaS
Thanks to its seamless cohesion with GoToMeeting, GoToConnect is able to combine calling with HD conferencing and instant messaging. Coupling that with its analytics, call recording, and phone support on all plans, it’s not hard to see why GoToConnect is a popular UCaaS solution.
8×8 — International
Global businesses who want to stay connected to their customers overseas will be best served by 8×8 thanks to its wide reach. Unlimited calling to 47 countries is the type of international value that no other provider can offer.
Mitel — Availability
It’s no secret that some of the best providers limit their scope of service to high-adoption countries. Mitel is the exception since it’s available in Russia, China, Australia, New Zealand, the UAE, Europe, South America, North America, the Caribbean, and many more regions.
Avaya — Hardware
Avaya is first and foremost a telecommunications equipment provider so, if you’re looking for first-party hardware, it’s the clear favorite. Combining their hardware experience with the RingCentral software experience created the perfect union for customers.
Ooma — Analog
Ooma Office doesn’t have a ton of features to write home about. However, it has one unique benefit that supplements its affordable price point: analog support. Companies that own analog telephone handsets can save a lot of money by using Ooma since they won’t need new phones.
As you can see, the VoIP world has one of the most diverse selection of service providers. The industry is much like P.T. Barnum’s circus in that it has “something for everyone.” Just make sure to do your research to make sure you won’t be one of the “suckers born every minute.”
Always factor in your budget, needs, and which features will provide the most value to your company or customers. With so many alternatives to choose from, there’s no excuse to settle for subpar service.