Cloudtalk

I mainly use CloudTalk to make pre-qualification calls to my prospects. It is a great tool to record my calls. After a whole day of calls, I can see the number of calls I made today and also the prospect's numbers. It is a great tool that helps me every day and I certainly recommend it to anyone who is working as an Inside Sales who needs to make a lot of calls.

Cloudtalk is a fantastic service. and highly recommend it. It works well with our CRM system to allow our team work quickly, efficiently with inbound and outbound calls. The cloudtalk team offer such brilliant support and are always so friendly and helpful. The support system is live, fast and efficient.

As an SDR at talent.io, I had the opportunity to use CloudTalk as a primary tool for communication with clients and potential customers. Here is my review of CloudTalk, outlining its pros and cons.

Pros:

Ease of Use: CloudTalk is easy to set up, and the user interface is intuitive, making it simple for new users to navigate. It is also easy to customize the settings to fit your specific needs.

Call Quality: The call quality on CloudTalk is excellent, making it easy to have clear conversations with clients and potential customers. Never had a problem with it unlike our previous provider!

Analytics: CloudTalk provides detailed call analytics, which can help sales representatives and managers analyze their performance, identify areas for improvement, and make data-driven decisions.

Integration: CloudTalk integrates seamlessly with a variety of CRMs, including Salesforce, Pipedrive, and HubSpot, making it easy to manage contacts and track communication.

Customer Support: CloudTalk's customer support is exceptional. They respond quickly to inquiries and provide detailed solutions to problems.

from my view cloud talk has two main key issues. First: we run several international numbers (Sweden, Norway, Finland and Germany, before even Russia) in ONE dashboard. Second; It is impossible to lead, even with missed calls, since the system show numbers until an agent had called the customer back :-)

Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend

CloudTalk is a call center software designed for ease of use, with simple routing adjustments. It provides cost-effective or free international calls, a visually appealing IVR builder, and robust call recording and monitoring. This powerful and flexible solution is perfect for businesses looking for exceptional customer service.

We are happy that we decided to go with Cloudtalk. Compared to other providers on the market, it's very easy to understand, intuitive and user-friendly. The dashboards that keep track of your calls are very comprehensive so you easily see where you perform well and vice versa. Also, the adoption phase was really smooth and their team made sure we are fully onboarded.

CloudTalk offers everything we need to talk to our customers via phone properly. It's an easy-to-use contact center that logs all of our calls; it's easy to tag them, we have a basic IVR that was extremely easy to setup, and their support always helped us when we had any questions. Overal, we couldn't be more satisfied.

It is perfectly suited not only for communication with the customer but also inside the company. It is even super usable autonomously for only selected teams in the company.

Everything runs independently, yet all tools work together to create a synergistic effect.

The reports are interesting, and you can easily see how to optimize the prefixes to make them work at their best.