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Cloudtalk

What is Cloudtalk? Cloudtalk is a cloud call center software provider that focuses primarily on serving SMBs. CloudTalk has a plethora...
5.0
New York, NY
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Pallas W.'s review for Cloudtalk

I mainly use CloudTalk to make pre-qualification calls to my prospects. It is a great tool to record my calls. After a whole day of calls, I can see the number of calls I made today and also the prospect's numbers. It is a great tool that helps me every day and I certainly recommend it to anyone who is working as an Inside Sales who needs to make a lot of calls.

Pros: It's great for tracking calls and when you need to call prospects in various countries.
Cons: Its interface is not that user friendly and feels like it's not optimized for computer screens.
Would Recommend: Yes
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Cloudtalk is a fantastic service. and highly recommend it. It works well with our CRM system to allow our team work quickly, efficiently with inbound and outbound calls. The cloudtalk team offer such brilliant support and are always so friendly and helpful. The support system is live, fast and efficient.

Pros: Great service and team.
Cons: Nothing.
Would Recommend: Yes
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Nencho P.'s review for Cloudtalk

As an SDR at talent.io, I had the opportunity to use CloudTalk as a primary tool for communication with clients and potential customers. Here is my review of CloudTalk, outlining its pros and cons.

Pros:

Ease of Use: CloudTalk is easy to set up, and the user interface is intuitive, making it simple for new users to navigate. It is also easy to customize the settings to fit your specific needs.

Call Quality: The call quality on CloudTalk is excellent, making it easy to have clear conversations with clients and potential customers. Never had a problem with it unlike our previous provider!

Analytics: CloudTalk provides detailed call analytics, which can help sales representatives and managers analyze their performance, identify areas for improvement, and make data-driven decisions.

Integration: CloudTalk integrates seamlessly with a variety of CRMs, including Salesforce, Pipedrive, and HubSpot, making it easy to manage contacts and track communication.

Customer Support: CloudTalk's customer support is exceptional. They respond quickly to inquiries and provide detailed solutions to problems.

Would Recommend: Yes
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Albert S.'s review for Cloudtalk

from my view cloud talk has two main key issues. First: we run several international numbers (Sweden, Norway, Finland and Germany, before even Russia) in ONE dashboard. Second; It is impossible to lead, even with missed calls, since the system show numbers until an agent had called the customer back :-)

Pros: international numbers in one plattform.
Cons: none, even think about it.
Would Recommend: Yes
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Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend
Great app does what it's supposed to do, totally recommend

Would Recommend: Yes
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CloudTalk is a call center software designed for ease of use, with simple routing adjustments. It provides cost-effective or free international calls, a visually appealing IVR builder, and robust call recording and monitoring. This powerful and flexible solution is perfect for businesses looking for exceptional customer service.

Would Recommend: Yes
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Zuzana H.'s review for Cloudtalk

We are happy that we decided to go with Cloudtalk. Compared to other providers on the market, it's very easy to understand, intuitive and user-friendly. The dashboards that keep track of your calls are very comprehensive so you easily see where you perform well and vice versa. Also, the adoption phase was really smooth and their team made sure we are fully onboarded.

Would Recommend: Yes
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Matej K.'s review for Cloudtalk

CloudTalk offers everything we need to talk to our customers via phone properly. It's an easy-to-use contact center that logs all of our calls; it's easy to tag them, we have a basic IVR that was extremely easy to setup, and their support always helped us when we had any questions. Overal, we couldn't be more satisfied.

Pros: Great interface, friendly support, solid IVR, good call routing.
Cons: Mobile app could be better, but we don't use it.
Would Recommend: Yes
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Martin K.'s review for Cloudtalk

It is perfectly suited not only for communication with the customer but also inside the company. It is even super usable autonomously for only selected teams in the company.

Everything runs independently, yet all tools work together to create a synergistic effect.

The reports are interesting, and you can easily see how to optimize the prefixes to make them work at their best.

Pros: Communication adjustability, Possibility of assignment to Communication in Hubspot CRM, Interesting reports, Independence from phone numbers - runs on VoIP.
Cons: nothing.
Would Recommend: Yes
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Provider Overview

What is Cloudtalk?

Cloudtalk is a cloud call center software provider that focuses primarily on serving SMBs. CloudTalk has a plethora of intelligent features including advanced voice analytics, auto and power dialer, smart IVR, call routing, and more. Cloudtalk has solutions for both inbound (Cloudtalk Support) and outbound (Cloudtalk Sales) contact centers and offers great value to SMBs, particularly with the "Essential" plan, which is more affordable than some of the bigger VoIP providers with many of the same features. Cloudtalk's focus is to help businesses anticipate customer needs, decrease agent workload and increase efficiency by leveraging the pwer of artificial intelligence. Cloudtalk also offers a hosted PBX (Cloutalk Voice) solution which comes with advanced analytics, IVR, call recording, and more.

Cloudtalk Features 

Feature Starter Essential Expert Custom
Call Queuing  Yes Yes Yes Yes
Call Recording  Yes Yes Yes Yes
Internal calls / Extensions  Yes  Yes  Yes Yes
Voicemail Yes Yes Yes Yes
Mobile app Yes Yes Yes Yes
International numbers Yes Yes Yes Yes
Toll free numbers Yes Yes Yes Yes
Short numbers Yes Yes Yes Yes
Number porting Yes Yes Yes Yes
Fax to email Yes Yes Yes Yes
 Business hours Yes Yes Yes
 Personalized greetings & music Yes Yes Yes
 Internal phone number tags Yes Yes Yes
 SMS / Text messages Yes Yes Yes
 Conference calls Yes Yes Yes
 Call masking Yes Yes Yes
 Automated Call Distribution (ACD) Yes Yes Yes Yes
 Call Flow Designer Yes Yes Yes Yes
 Caller-based routing Yes Yes Yes
 Preferred agent Yes Yes Yes
 Automatic outbound caller ID Yes Yes Yes
 Ring groups Yes Yes Yes Yes
 Automated call redirection Yes Yes Yes
Interactive Voice Response (IVR) menu Yes Yes Yes
 VIP Queues Yes Yes Yes
 Skill-based routing Contact Cloudtalk Contact Cloudtalk Contact Cloudtalk
 Smart routing Yes Yes Yes Yes
 Ring on speakers Yes Yes Yes Yes
 Voicemail by email Yes Yes Yes Yes
 Click to Call Yes Yes Yes Yes
 Desktop notifications Yes Yes Yes Yes
 Callback Yes Yes Yes
 Smart detection of resolved missed calls Yes Yes
 Call tagging Yes Yes Yes
 Mandatory tagging Yes Yes
 Comment on calls Yes Yes Yes
Custom fields Yes Yes Yes
 Contact tagging Yes Yes Yes Yes
 Real-time customer card Yes Yes Yes
 After-call work Yes Yes Yes
 Blacklist Yes Yes Yes
 Transfer Yes Yes Yes
 Speech to text  Contact Cloudtalk Contact Cloudtalk
 Smart dialer Yes Yes
 Power dialer Yes Yes
Contact importer Yes Yes Yes Yes
 Contact history Yes Yes Yes Yes
 Shared contacts Yes Yes Yes Yes
 Contact details before picking up the call Yes Yes Yes Yes
 Create tasks directly from CloudTalk Yes Yes Yes
API Yes Yes Yes
 Workflow Automation Yes Yes Yes
 Access to developer API support Yes Yes Yes
 Integrations Yes Yes Yes
 Salesforce Service Cloud integration Yes Yes
 Salesforce Sales Cloud integration Yes Yes
 Call statistics Yes Yes Yes Yes
 Advanced analytics with unlimited history Yes Yes Yes
 Call monitoring (Call barging, Call whispering) Yes Yes
Agent reporting Yes Yes Yes
 Real-time client dashboard Yes Yes Yes
 CSAT Score  in progress  in progress
 Wallboard Yes Yes
 Custom reporting Yes
 Security Yes Yes Yes Yes
Online user management Yes Yes Yes Yes
 Unlimited concurrent calls Yes Yes
 Responsive web admin Yes Yes Yes Yes
 Single Sign-On (SSO) Yes Yes
 SQL Exporter Yes Yes Yes
Help center access Yes Yes Yes Yes
 Email support Yes Yes Yes Yes
 Phone support Yes Yes
 Onboarding coach Yes Yes
Dedicated account manager Yes
 SLA Yes

Cloudtalk Pricing & Plans

Plan Starter Essential Expert Custom
Price $20/user/mo $25/user/mo $40/user/mo *contact Cloudtalk
Min. Number of Users 1 1 1 1
Max. Number of Users  unlimited  unlimited  unlimited  unlimited
Phone number included in the plan  1 local number free  1 local number free  1 local number free  1 local number free
Price of each additional number per month  from $7.12  from $7.12  from $7.12  from $7.12
Max. number of callers in queue  unlimited  unlimited  unlimited  unlimited
Free inbound calls & internal calls (toll-free excluded)  yes  yes yes  yes
Storage for recordings  1 month  unlimited  unlimited  unlimited
Price of outbound calls  per min  per min  per min  contact Cloutalk

 

Screenshots
  • Cloudtalk Calling
    Cloudtalk Calling

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