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Mitel

Mitel Verified Reviews & Ratings

Ontario, Canada
With 45 years of experience in business communications, Mitel stands as a global market leader for cloud, enterprise and...
1972
Year Founded
71%
Recommend It
69
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After having tried a few providers…

After having tried a few providers, I am happy with Mitel. Even my ISP with their bundle plans was not able to win me over. There is not much to improve, you guys just need to keep up the good work!

After having tried a few providers, I am happy with Mitel. Even my ISP with their bundle plans was not able to win me over. There is not much to improve, you guys just need to keep up the good work!

Would Recommend: Yes

We purchased an entire system for our…

We purchased an entire system for our office. Since the first month we had major issues. Constant programming, hearing, sound and equipment issues. We started having to replace parts of the phones since the first year as well and continue to do so. Mitel will not assist and support the system. You have to go through the company you bought them from and after a year no warranty. No one else will help if you did not make the purchase from them. You are charged for every call and piece of equipment replaced whether it fixes the issue or not. I would never buy this system again. It is junk and we paid a lot of money for it. They make their money off of repairs and a short warranty it appears. Most phone systems had lasted us ten years each as a comparison.

We purchased an entire system for our office. Since the first month we had major issues. Constant programming, hearing, sound and equipment issues. We started having to replace parts of the phones since the first year as well and continue to do so. Mitel will not assist and support the system. You have to go through the company you bought them from and after a year no warranty. No one else will help if you did not make the purchase from them. You are charged for every call and piece of equipment replaced whether it fixes the issue or not. I would never buy this system again. It is junk and we paid a lot of money for it. They make their money off of repairs and a short warranty it appears. Most phone systems had lasted us ten years each as a comparison.

Pros: Features.
Cons: Bad manufacturing, sound issues, no support from manufacturer, poor technical assistance from company purchased through.
Would Recommend: No
Sharone L.'s review forMitel

I have used Shoretel for many….

I have used Shoretel for many years (now Mitel). Loved it. Easy desktop dialing, great user interface. Mitel is horrid in comparison. It is not as easy to navigate, and I have to upgrade all the time. This interrupts startup and slows down my day. (It’s a quick upgrade, but every minute counts.) Because if impediment to productivity, I would not recommend this product for a business where every second counts. (BTW, I’m upgrading while I write this review…. which I may as well do because I can’t do much else while upgrading.)

I have used Shoretel for many years (now Mitel). Loved it. Easy desktop dialing, great user interface. Mitel is horrid in comparison. It is not as easy to navigate, and I have to upgrade all the time. This interrupts startup and slows down my day. (It’s a quick upgrade, but every minute counts.) Because if impediment to productivity, I would not recommend this product for a business where every second counts. (BTW, I’m upgrading while I write this review…. which I may as well do because I can’t do much else while upgrading.)

Would Recommend: No

We’ve had this phone system for about…

We’ve had this phone system for about 3 years and with Shoretel. We had a bit better support than now that Mitel took over. Outages have occurred more often and their support line sucks. Its been a nightmare and I would not recommend service to anyone!

We’ve had this phone system for about 3 years and with Shoretel. We had a bit better support than now that Mitel took over. Outages have occurred more often and their support line sucks. Its been a nightmare and I would not recommend service to anyone!

Would Recommend: No

We have two accounts with Mitel…

We have two accounts with Mitel. We paid for one location, due to a credit card update on the other. Mitel block both locations, furthermore we had to wait an entire day to get service restored, our services were turned on the next business day. Please reconsider this company it you are a business that depend on your phone service 24/7 We are a card processor. We will be moving to Comcast, after our contract is over. Mitel only care about money not their customers. The have a really bad accounting system.

We have two accounts with Mitel. We paid for one location, due to a credit card update on the other. Mitel block both locations, furthermore we had to wait an entire day to get service restored, our services were turned on the next business day. Please reconsider this company it you are a business that depend on your phone service 24/7 We are a card processor. We will be moving to Comcast, after our contract is over. Mitel only care about money not their customers. The have a really bad accounting system.

Pros: After Hours Assistance.
Cons: Billing and Invoice issues.
Would Recommend: No
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Provider Overview

With 45 years of experience in business communications, Mitel stands as a global market leader for cloud, enterprise and next-gen collaboration applications. Mitel has more than 70 million users in almost 100 countries, and powers two billion business connections through out the world. Mitel’s solutions have evolved over time, driven by the strive for constant innovation.

Based in Ottowa, Canada, Mitel offers an impressive portfolio of cloud based services available around the world. Ranked as #1 in UC Market Share in Europe, #2 in UCaaS Market Share Worldwide, and generating over $1.3 billion in revenue, Mitel is also a 5 time Gartner Magic Quadrant leader in Unified Communications.

 

Mitel Pricing and Services

 

Solutions and Features

MiCloud Connect

  • Secure and flexible cloud phone services and unified communications
  • Collaboration features to enhance productivity
  • Enhanced customer experience tools
  • Global presence
  • Improved business intelligence with integrations
  • Enterprise-grade VoIP phone service
  • Instant messaging
  • Audio and Web Conferencing
  • Multi-point Video
  • Global Numbers available
  • Mitel Connect Contact Center
  • Enterprise-class Security
  • Disaster recovery service
  • CRM and Business Process integrations

MiCloud Flex

  • Unified, Mission-critical communications in the cloud
  • Designed for large enterprises
  • Hosted Unified Communications as a Service
  • Integrate with business tools
  • Single communications portal available on desktop or mobile devices
  • Voice, email, text and chat from any device
  • Local number portability
  • Direct inward dialing
  • Flexible SIP bundles
  • Unified Messaging
  • Multi auto attendant
  • Audio/video conferencing
  • Advanced collaboration tools
  • Contact center solutions
  • Hybrid network solutions
  • Mitel survivable gateways with local PRI bundles
  • Instant messaging
  • Teleworker support
  • Dual mode handoff
  • Single number reach

Mitel Clearspan

  • Carrier-grade cloud communications built to scale
  • Designed for enterprises, universities and large institutions
  • Highly scalable call processing architecture capable of serving over 100,000 users
  • Rich set of APIs to enable real-time integration
  • Unified Messaging
  • Fixed-mobile convergence
  • Audio and video softphone
  • Web assistant toolbar
  • Auto attendant
  • Intelligent Call Routing
  • Advanced analytics
  • Attendant console
  • Web collaboration and conferencing
  • Full-featured contact center
  • Carrier-grade reliability and redundancy
  • Open, standards-based platform and API
  • OpEasy application for provisioning, monitoring and reporting
  • Fully integrated Session Border Controller

Pricing

To better understand Mitel’s pricing structure, you can head to their Price Estimator to find out the rough costs for specific user-counts and plan of choice.

 

Editor’s Bottom Line of Mitel

 

Depending on the size of your organization, Mitel offers cloud solutions that can scale all the way up to massive Enterprise and University institutions. Mitel’s MiCloud Connect, designed as a secure and flexible Unified Commutations as a Service solution, is a strong offering for even SMB that are looking to transition from an on-premise or landline solution to a completely cloud-based platform. Based off of the Connect CLOUD from Mitel’s acquisition of ShoreTel, the MiCloud Connect platform provides organizations with more than just Business VoIP, but also advanced collaboration features including web conferencing and instant messaging.

Mitel’s MiCloud Flex solution, previously known as MiCloud Enterprise, is designed for larger enterprise organizations that have a strong need for mission-critical communications. The MiCloud Flex platform extends beyond basic Unified Communications and adds even more advanced functionality like local number portability, direct inward dialing, flexible SIP bundles and even video conferencing. This platform can also be directly integrated with Mitel’s contact center solution, as well as hybrid network solutions. MiCloud Flex lives up to its name, and truly provides the flexibility and stability that a large scale enterprise requires to keep the lights on and business running as usual.

Of course, moving even further up the ladder Mitel offers their complete Clearspan platform. This Carrier-grade cloud communications solution is built to scale up to as large as 100,000 users, designed with massive institutions in mind. Throughout all of Mitel’s solutions, your organization is supported by the proven reliability of Mitel’s expansive network, along with a host of advanced features and functionality, starting all the way at the MiCloud Connect solution. With Mitel, your team gains more than just a basic phone solution. Instead, Mitel provides a wide array of tools and services your team needs to communication and collaborate effectively in this digital age.

Mitel is always listening to customer needs, and evolving their solutions to fit into those specific needs. With the flexibility provided by a cloud-based solution, any organization can find the right platform that will satisfy collaboration needs while remaining cost effective, and almost infinitely scalable. Mitel has routinely been recognized as a leading provider in the Unified Communications market, both domestically and globally. In 2017, Mitel was named the Frost & Sullivan Growth Excellence Leader in Unified Communications in North America.

Screenshots
  • Mitel Analytics Overview
    Mitel Analytics Overview
  • Mitel Operations Scheduler
    Mitel Operations Scheduler
  • Mitel IP Set Inventory
    Mitel IP Set Inventory
  • Mitel Inventory Report
    Mitel Inventory Report
  • Mitel Alarm Analytics
    Mitel Alarm Analytics
  • Mitel Messaging Dashboard
    Mitel Messaging Dashboard

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