Zoom Workplace (formerly Zoom One) is a unified communications and team collaboration platform powered by Zoom AI Companion. Zoom Workplace bundles feature-rich video meetings, team chat messaging, file management, whiteboards, and third-party integrations into a single dashboard.
As business needs evolve, Zoom Workplace users can scale and customize their UC solution with individual add-ons and additional Zoom products. Popular add-ons include voice calling via Zoom Phone, conversation intelligence and performance management via Zoom Revenue Accelerator, the omnichannel Zoom Contact Center, and Zoom Webinars & Events for large-scale virtual conferences.
In this post, we outline Zoom Workplace pricing and plans, top features and benefits, ideal use cases, and more. We’ll also discuss how Zoom AI Companion is revolutionizing workflows, saving agents and customers time, and lowering operating costs.
Zoom Workplace Pricing and Plans
Zoom Workplace offers 1 free plan, 2 standard business plans from $13.32/user per month, 1 quote-based Enterprise plan, and 3 industry-specific solutions.
Below, we break down the costs of all Zoom Workplace plans and top add-on features. More details are available in our ultimate guide to Zoom pricing.
Zoom Workplace Individuals+Business Pricing
Zoom Workplace for individuals and business has 1 free plan and two paid plans: the Pro Plan from $13.33/user per month with annual billing to $15.99/user per month with monthly billing, and the Business Plan from $18.32/user per month with annual billing and $21.99/user per month with monthly billing.
The free Zoom Workplace Basic Plan offers 40-minute video meetings for 100 participants, automated multi-lingual closed captions, local meeting recording, team chat, 3 whiteboards, and limited file sharing. All Zoom Workplace plans, including the free plan, integrate with Microsoft, Google, Salesforce, ServiceNow, and HubSpot products.
The Zoom Workplace Pro Plan extends the maximum video meeting length to 30 hours. It also gives users the option to purchase the Large Meeting add-on (from $50/month) to allow for up to 1,000 meeting participants. The Pro Plan also includes Zoom AI Companion, unlimited Zoom Docs and Clips, 5 GB of cloud storage per license, meeting calendaring, and free premium apps for a year.
The Zoom Workplace Business Plan for 10-250 users includes 300 meeting participants, unlimited whiteboards, an advanced meeting scheduler, SSO, and live phone support.
Zoom Workplace Enterprise Pricing
The Zoom Workplace Enterprise has a 250-user minimum and offers quote-based pricing only. It has all the features of the Zoom Workplace Business Plan, but upgrades the meeting participant capacity to 1,000.
The Enterprise Plan also includes unlimited cloud recording, workspace reservations, visitor management, Zoom Rooms and Webinars, and 24/7 customer support. Notably, the Enterprise Plan is the only Workplace plan that includes a full-fledged PBX phone system with unlimited inbound/metered outbound calling, call recording, unlimited auto attendants, call routing, and more.
Zoom Workplace Industries Pricing
Zoom Workplace offers industry-specific solutions for the education, healthcare, and developer sectors.
Zoom Workplace for Education has 2 paid plans from $10-$15/month per license, plus 1 quote-based plan. Top features include unlimited calling in the US and Canada, 30-hour video meetings with up to 500 participants, and unlimited cloud storage. The Zoom AI Companion for Education automates lesson plan creation, note-taking tools, AI-powered tutoring, class transcripts, and more.
Zoom Workplace for Healthcare has 1 paid plan from $15.99/user per month ($159.90/user with annual billing) and 1 quote-based plan. Standout features include HIPAA compliance, unlimited regional calling, webinars, and video meetings for up to 1,000 participants. Zoom AI Companion for Healthcare provides personalized coaching, integrations with Electronic Health Records, healthcare dictionaries, and more.
Zoom Workplace for Developers offers pay-as-you-go Video SDK and SDK Universal Credit ($100/month for 100 credits, $450/month for 500 credits.)
Zoom Workplace Pricing For Add-Ons
Finally, Zoom offers numerous competitive add-ons for all Worksplace plans, which include:
- Zoom Phone: Metered calling from $10/user per month and unlimited calling in the US and Canada for $15/user per month. Users can also purchase a Zoom Workplace+Zoom Phone bundle for $18.32-$22.49/user per month and up.
- Zoom Revenue Intelligence: Though pricing is unlisted, the Zoom Revenue Accelerator sales app leverages conversation intelligence, sales funnel forecasting, deal scoring and tracking, competitor monitoring, and agent coaching
- Zoom Contact Center: 3 plans from $69-$149/agent per month and up, includes omnichannel communication (voice, video, chat, SMS, social media), Workforce Management, Zoom Virtual Agent, AI Expert Assist, and more
- Workvivo by Zoom: Quote-based employee engagement app with internal newsletters, content calendars, employee recognition tools, a digital workplace with knowledge base management, and more
Best Zoom Workplace Features
While Zoom has always been an incredibly feature-rich platorm, the October 2024 Zoomtopia announcement of Zoom AI Companion 2.0 means Zoom Workplace will become even more efficient, offer greater cost-savings, and provide unparalleled team collaboration capabilities.
Below, we explore the top new and standard Zoom Workplace features.
Zoom AI Companion 2.0
Zoom AI Companion has been an invaluable personal assistant to Zoom users since its September 2023 launch. Zoom AI Companion already provided automated call, chat, email, and meeting summaries, suggested responses, live transcription and translation, and more.
Zoom AI Companion 2.0 builds on these capabilities to offer completely customizable and industry-specific AI that serves as your business’s digital twin. Custom Zoom AI Companion integrates with internal knowledge bases, third-party platforms, and other company resources to provide the best possible support to both agents and customers. Users can further customize their AI Companion in the Zoom AI Studio, by uploading company dictionaries, summary templates, historical analytics and transcripts, and more.
Agents, managers, and admins can get instant insights, review analytics, and receive answers to specific questions by using the chat-like interactive AI Companion side panel (shown below.)
Zoom AI Companion also provides personalized coaching, identifies automation opportunities, monitors employee performance, and real-time suggestions based on data from Zoom and integrated third-party platforms.
Zoom Meetings
Zoom Meetings, Zoom Workplace’s video conferencing solution, has undergone major upgrades with the addition of Zoom AI Companion.
Users can leverage Zoom AI Companion to create meeting agendas, share pre-meeting materials, and get real-time meeting summaries that catch up latecomers while highlighting action items. Zoom AI Companion can even be used for in-person meetings, integrating with Zoom Room devices to provide transcriptions and more.
Additional new Zoom Meetings features include in-meeting toolbar customization, automated in-meeting notes, AI-generated virtual backgrounds, personalized avatars, and a centralized post-meeting view containing meeting recordings and transcripts, meeting summaries, suggested action items, and shared assets. After the meeting, attendees can seamlessly continue to chat with one another right where they left off, greatly reducing communication silos.
Of course, Zoom Meetings still includes standard features like:
- 30-hour maximum meeting duration, up to 1,000 meeting participants
- Streamlined meeting scheduling across Zoom Scheduler and third-party calendaring apps
- In-meeting screensharing and whiteboard with annotation tools, simultaneous multi-screen sharing, and remote screen control
- Up to 50 random or custom breakout rooms per session, countdown times, the ability to move participants to different rooms, or the option to allow participants to select their preferred breakout room
- Live multilingual meeting captions
- Meeting recording with unlimited local and cloud storage, AI meeting transcription with speaker differentiation
- Assign meeting co-hosts, alternate hosts, meeting scheduler, and slide presenters
Zoom Team Collaboration and Productivity Tools
Zoom Workplace offers numerous built-in collaboration and productivity tools to connect remote team members, eliminate communication silos between departments, and improve productivity levels without causing agent burnout.
Top Zoom Workplace collaboration and productivity tools include:
- Zoom Tasks: Slated for release soon, Zoom Tasks will enable users to automatically generate tasks from omnichannel customer-facing and interal conversations and connected third-party applications. Users can automatically or manually set due dates or assign tasks, and view recommended tasks at any time. AI Companion can automate task follow-ups, reminders, and prioritize tasks.
- Zoom Docs: Zoom Docs leverages Zoom AI Companion to automatically generate and organize shareable document content from meeting transcripts, customer conversations, and other integrated sources. Users can edit Docs, enable live in-meeting or persistent document co-editing, choose from a variety of templates and formats, add comments, and enable custom permissions.
- Zoom Whiteboard: Zoom Whiteboard lets users collaborate in real-time, during and outside of meetings, on virtual whiteboards. Customize or access Zoom template libraries, use annotation and drawing tools with pen tracking, upload files to boards, add sticky notes and comments, edit and share whiteboards. Users can leverage AI Companion to create and organize whiteboard content
- Team Chat: With team chat, users can create public/private messaging channels with message schelding, emoji reactions, employee presence monitoring, file and whiteboard sharing, message pinning, message reminders, user tagging, third-party integratrions, and more. Zoom AI Companion features for team chat include automated chat summaries for unread messages and editable, GenAI-powered message creation
- Zoom Clips: Zoom Clips lets employees record, edit, and share video clips with customers and team members. Clip creators can monitor views, reactions, comments, and completion rates.
Zoom Workplace Third-Party Integrations
All Zoom Workplace plans integrate with Microsoft and Google Workspace apps, HubSpot, ServiceNow, and Salesforce. More advanced, in-meeting integrations are available via the Essential Apps add-on and in the Zoom App Marketplace. Overall, Zoom integrates with nearly 3,000 third-party applications.
Zoom Workplace Pros and Cons
Zoom Workplace offers some of the most customizable AI solutions in the CX software space, high-quality video conferencing with a plethora of engagement features, and excellent scalability thanks to a wide array of individual add-ons and complementary products.
That said, not all advanced Zoom AI Companion features are available yet, voice calling is not included in standard Zoom Workplace plans, and built-in analytics are limited.
Zoom Workplace Pros
The top Zoom Workplace pros are:
- Built-in AI Technology: Zoom AI Companion is easily Zoom’s best feature, offering top-level pre-built, customizable, and industry-specific AI solutions unavailable on competitor platforms. Plus, Zoom AI Companion is included in all paid plans
- Scalability: Zoom Workplace is the ideal foundation software for businesses that want to scale from a unified communications tool to an omnichannel contact center with built-in WFM, employee engagement, marketing, and sales solutions. Individual add-ons let users purchase additional features on an as-needed basis, avoiding upgrading to higher-tiered plans full of features they don’t yet need
- Unmatched Collaboration Tools: Zoom has set the gold standard for video conferencing and team collaboration tools, consistently releasing innovative, best-in-class features before competitors can even dream them up.
Zoom Workplace Cons
The biggest drawbacks to Zoom Workplace are:
- Limited Meeting Capacity: Compared to competitors, Zoom Workplace has a limited video meeting participant capacity (300 maximum) that seems designed to force enterprises to purchase the Larger Meeting add-on
- AI Features In Beta: Many of the most exciting Zoom AI Companion features, including AI customization options and personalized employee coaching are expected to launch in early 2025. However, there is no set launch date for these upgrades, and no specific timelines for when additional AI-powered features like Zoom Task and Zoom Docs will roll out
- Limited Analytics: Zoom Workplace includes limited real-time and historical analytics, and advanced conversational intelligence requires users to add on Revenue Intelligence or upgrade to Zoom Contact Center
Video Review of Zoom Workplace
Who Should Use Zoom Workplace?
Zoom Workplace is best for:
- Collaboration-focused remote or hybrid SMBs that meet via video, chat with each other, or brainstorm on projects multiple times daily. Features like whiteboards, AI-powered Zoom Docs, and Zoom Tasks streamline the team collaboration process, ensure proper file versioning, and cut down on internal miscommunications
- High-volume sales or support teams that need to leverage AI not just to automate routine business processes, but also to better understand customer sentiment and behavioral trends. Performance management tools like coaching, scorecards, talk:listen ratios, and employee recognition will further optimize the sales and support processes and develop agent skills
- Businesses in the healthcare, education, and retail sectors looking for industry-specific customer experience solutions that integrate with niche third-party applications, monitor compliance with industry regulations, and have features designed to optimize and automate relevant workflows
For additional details about Zoom products, check out our Zoom review page and subscribe to our YouTube channel for the latest updates in the business communications space.
