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MondoTalk

MondoTalk offers two distinct modes of service, business and residential. Under business, the provider sells and loans phones, as...
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Their voip service has had more outages than any other that we’ve used.

As a result of this, we started moving our services away from them a couple of years ago - we had a lot of numbers, so it’s a long process.

Only to find out recently they’d been incorrectly charging us. So we raised a dispute to get a refund. They calculated the credit and advised it would be applied to our account. We advised we’d like it paid to our bank account instead (as we no longer have a need for credit with them as we’re leaving them).

They ignored this request for weeks before advising that they would not honour the credit at all.

The amount they incorrectly charged us was in excess of $3,000 and they have acknowledged the charges are incorrect but are not willing to provide a refund.

What kind of business does that?… MondoTalk does that.

I’m pretty sure this is illegal and I will be seeking legal council

Pros: The low price tag.
Cons: Poor quality, incorrect billing, reneging on their commitments.
Would Recommend: No
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Provider Overview

MondoTalk offers two distinct modes of service, business and residential. Under business, the provider sells and loans phones, as well as offers a Cloud PBX service. In doing so, the provider offers a variety of standard VoIP features such as Virtual Phone Numbers, Multi Location, Multi Business, Automated Receptionist, Voicemail Email, Call Transfer, and many more. Aside from feature, the business solution is scalable for both small and large businesses. There are also no contracts. Extensions and lines are unlimited with no extra costs. Customized solutions are available, too. Pricing depends on plans—which are broken down for Australia and New Zealand plans, and US and Canada plans. With Residential use, MondoTalk offers dial plans via monthly and/or prepaid options. Additionally, they offer extras such as Call Features (E911, Voicemail, Call Forward, Virtual Number, Party Call, etc.), bundles, and easy numbers (different numbers to purchase). Each of these is subject to additional, individual pricing. Dial Rates are also available—which help improve cost efficiency. Customers can create a free account, too. Pricing is again based on the plan(s) and feature(s) selected. In terms of customer support, there are a number of resources available. With Residential users, there are videos, manuals, and downloads, as well as a direct contact form. For Business users, support can be reached via phone, email, contact form, as well as via web portal.

 

Mondotalk Pricing and Services

Base Plan Costs Phones on Loan PBX - UL PBX - UX PBX - UC
Monthly $22 $22 $33 $99
Setup $55 $0 $0 $0
What's included
Extensions 1 1 Unlimited Unlimited
Calling Line Unlimited Unlimited 2 1
Incoming Lines 1 1 2 1
Free IP Phone on loan Yes No No No
Phone Numbers 1 1 1 1
Costs to Upgrade Base Plan
Additional Extensions $22/month $7.70/month $0 - Unlimited included in base plan $0 - Unlimited included in base plan
Additional Calling Lines $0 - Unlimited included in base plan  $0 - Unlimited included in base plan  $11/month  $99/month
Additional Incoming Lines  $11/month  $11/month  $11/month  $99/month
Additional Phone Numbers  Variable - based on volume and nature of numbers  Variable - based on volume and nature of numbers  Variable - based on volume and nature of numbers  Variable - based on volume and nature of numbers
Calls to AU Landlines  10¢ untimed  10¢ untimed  10¢ untimed  Free calls to Australian landlines and mobiles
Calls to AU Mobiles  16.5¢/minute  16.5¢/minute  16.5¢/minute   Free calls to Australian landlines and mobiles
Calls to NZ Landlines  3.3¢/minute  3.3¢/minute  3.3¢/minute  3.3¢/minute
Calls to NZ Mobiles  19.8¢/minute 19.8¢/minute 19.8¢/minute  19.8¢/minute
Features Included
All PBX Features  Yes  Yes  Yes  Yes
Free Custom Configuration  Yes Yes  Yes  Yes
IVR Menus  Unlimited at no extra cost  Unlimited at no extra cost  Unlimited at no extra cost  Unlimited at no extra cost
Office Closed and Holiday Mode Included  Included  Included  Included
Voice Mail on Every Extension Included  Included  Included  Included
Custom Professional Voice  Included  Included  Included  Included
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