Overall
4.4
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1-VoIP

Oklahoma City, OK
Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain...
2005
Year Founded
93%
Recommend It
14
User Reviews
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I have been a 1VoIP customer for a…

I have been a 1VoIP customer for a few years now. I did a lot of research before switching from Verizon and have not been disappointed in the least. 1VoIP has given me excellent call quality, better reliability than my Verizon landline, and some of the best customer service I’ve had with any company (phone or otherwise). Any time I had a question or needed anything…they were right there to help…a real person, really quickly, really helpful. Couldn’t ask for any better! FYI…my questions were never an issue with the phone service…that has worked flawlessly since day 1. They helped me with everything from refining callerID to helping me find the least expensive way to call my daughter while she was interning in France…things like that…they made everything easy. I’m a very happy customer.

I have been a 1VoIP customer for a few years now. I did a lot of research before switching from Verizon and have not been disappointed in the least. 1VoIP has given me excellent call quality, better reliability than my Verizon landline, and some of the best customer service I’ve had with any company (phone or otherwise). Any time I had a question or needed anything…they were right there to help…a real person, really quickly, really helpful. Couldn’t ask for any better! FYI…my questions were never an issue with the phone service…that has worked flawlessly since day 1. They helped me with everything from refining callerID to helping me find the least expensive way to call my daughter while she was interning in France…things like that…they made everything easy. I’m a very happy customer.

Pros: Superior Customer Service.
Cons: None.
Would Recommend: Yes

I got your service several months…

I got your service several months ago, your team in OK. Was just great with all the info and then for some reason I was not able to make the final hook up having to do with something in my computer BUT your tech to the rescue and after a little bit of work he got me up and running and I hope to always be your customer. Great service at a reasonable price. Many thanks, Pat

I got your service several months ago, your team in OK. Was just great with all the info and then for some reason I was not able to make the final hook up having to do with something in my computer BUT your tech to the rescue and after a little bit of work he got me up and running and I hope to always be your customer. Great service at a reasonable price. Many thanks, Pat

Pros: 7-24 service with friendly people in the USA.
Cons: None that I could find.
Would Recommend: Yes
David P.'s review for1-VoIP

I’ve had 1-VoIP’s service for…

I’ve had 1-VoIP’s service for a year now and have NEVER had a problem. Their customer service is superb – friendly, professional, and knowledgeable. I’m paying less than one half of what I was paying CenturyLink, and with them I wasn’t even getting long distance or a fourth of the features that 1-VoIP provides. I’m very glad I switched over, and for me it’s a no-brainer.

I’ve had 1-VoIP’s service for a year now and have NEVER had a problem. Their customer service is superb – friendly, professional, and knowledgeable. I’m paying less than one half of what I was paying CenturyLink, and with them I wasn’t even getting long distance or a fourth of the features that 1-VoIP provides. I’m very glad I switched over, and for me it’s a no-brainer.

Would Recommend: Yes

BEWARE!! 1-VoIP internet Call…

BEWARE!! 1-VoIP internet Call Service has a bait and switch pricing SCAM!! Their service was horrific as well! I find the website below which clearly shows a current link to their site and CLEARLY shows NO Activation Fee or Set Up Fee. Residential VoIP I proceeded to their website where it automatically charged me a ACTIVATION FEE. I called to get it waived and after having to produce the website that I’m sure they’re aware of And going to a supervisor, I was told that it would be waived. He proceeded to give me the exact same total that I originally had (SEE BELOW) and I of course quickly corrected his math. He then said there was a SHIPPING charge of $14.95, which was again, clearly misleading because there was NOTHING to ship. I again brought this to his attention and he Immediately said that was fine but he could do anything about the ACTIVATION FEE which he had previously removed. This company is not anyone I want to do business with and I strongly urge anyone considering it to look at another service. Can you imagine what it will be like once you’ve signed up. There is NO WAY I would give this company my Credit Card information, period!

BEWARE!! 1-VoIP internet Call Service has a bait and switch pricing SCAM!! Their service was horrific as well!

I find the website below which clearly shows a current link to their site and CLEARLY shows NO Activation Fee or Set Up Fee.

Residential VoIP

I proceeded to their website where it automatically charged me a ACTIVATION FEE. I called to get it waived and after having to produce the website that I’m sure they’re aware of
And going to a supervisor, I was told that it would be waived. He proceeded to give me the exact same total that I originally had (SEE BELOW) and I of course quickly corrected his math. He then said there was a SHIPPING charge of $14.95, which was again, clearly misleading because there was NOTHING to ship. I again brought this to his attention and he
Immediately said that was fine but he could do anything about the ACTIVATION FEE which he had previously removed.

This company is not anyone I want to do business with and I strongly urge anyone considering it to look at another service.
Can you imagine what it will be like once you’ve signed up. There is NO WAY I would give this company my Credit Card information, period!

Pros: None.
Cons: Very Misleading advertising and customer service when cornered relating to pricing became very evasive an.
Would Recommend: No

I’ve been a customer since January…

I’ve been a customer since January 2017 and so far so good. Great services, great customer service and great value. Keep up the good work!

I’ve been a customer since January 2017 and so far so good. Great services, great customer service and great value. Keep up the good work!

Pros: Everything has been great so far.
Cons: None.
Would Recommend: Yes
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Provider Overview

Headquartered in Oklahoma City, OK, 1-VoIP was built on the premise that excellent service and support will better retain customers than long-term contracts. To that end, all of the services they offer are contract-free. 1-VoIP is so confident in their network that they offer a 99.999% uptime SLA, and take care that the audio is of the highest quality. 1-VoIP offers both hosted VoIP and SIP trunking to SMBs, and residential service as well.

Available Products and Services:
Residential:
– Premier Basic, $14.97/mo: Unlimited incoming minutes; 500 outbound minutes.
– Premier Unlimited, $23.97/mo or $189/yr: Unlimited inbound and outbound minutes.
– Premier Global: $29.97/mo or $233/yr: Unlimited inbound and outbound minutes plus unlimited calls to 30 countries.

Business:
Metered, $14.97/mo/extension
Corporate (Unlimited calling), $24.97/mo/extension
Professional (includes Phone and Number), $34.97/mo/extension
– Free number porting on all plans
– All plans include over 40 premium calling features like Custom Greetings, Auto Attendant and Call Recording
– No contracts of cancelation fees

SIP Trunking:
– $25/mo for every 2,000 minutes
– $4.95/mo for local number.
– $5.95/mo for toll-free number.
– Optional Cisco RV082 Router for $99.99, or Cisco WRV4400N for $149.99, shipping $30 extra for either.
– $24.90 activation charge.

Free Residential features include:
– 24/7 US-based support
– 99.999% Service Level Guarantee
– Music on hold
– Paperless fax-to-email
– Call routing
– Digital softphone
– Reject/accept calls from certain numbers
– Virtual number (up to two phone numbers)
– Custom announcement to inbound calls
– Wake up call

Business Features include:
– Music on hold
– 24/7 US-based support
– 99.999% SLA
– Extension transfer
– Auto attendant
– Call treatment, including business hours
– Paperless fax-to-email

Editor’s Bottom Line:
1-VoIP stands out from the pack with a very impressive 99.999% SLA. Their hosted PBX features are no more or no less than I would expect from a top-notch VoIP provider. Their SIP trunking rates are a good deal. Their residential service is average, but I’ve seen better prices on similar services.

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