Overall
4.2
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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
83%
Recommend It
518
User Reviews
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While 8×8 does service it’s purpose in…

While 8×8 does service it’s purpose in terms of providing customer service for your company, getting support help is very difficult. There are a couple of amazing support specialists (Eric) but other than that, don’t rely on getting help in a timely or efficient manner if something goes wrong. Support for this service should be top notch considering it is the communication method between customer and company.

While 8×8 does service it’s purpose in terms of providing customer service for your company, getting support help is very difficult. There are a couple of amazing support specialists (Eric) but other than that, don’t rely on getting help in a timely or efficient manner if something goes wrong. Support for this service should be top notch considering it is the communication method between customer and company.

Would Recommend: No

8×8 is very easy to work with. Their…

8×8 is very easy to work with. Their staff is knowledgable and friendly and always helpful and easy to understand. I was most impressed when we needed to reach support. The wait time was minutes, with my administrative issue quickly resolved. Issues resolved with one call. Terrific customer service and support.

8×8 is very easy to work with. Their staff is knowledgable and friendly and always helpful and easy to understand. I was most impressed when we needed to reach support. The wait time was minutes, with my administrative issue quickly resolved. Issues resolved with one call. Terrific customer service and support.

Pros: FAST, easy to use- support easy for end users.
Cons: none.
Would Recommend: Yes

We joined a month ago and I started…

We joined a month ago and I started using their phones. Within 2 weeks I couldnt send a text but I could receive it. I contact them and have been waiting for a Tier 2 Rep/Tech Support Rep to fix my phones. Every day I have to call 3-4 times a day begging to talk with a Tier 2 rep and every time I am told everyone is busy and they will call. No one ever calls. I finally got into the habit of waiting for someone to talk to me. They would put me on for 45 minutes and apologize for the problems and say they understand that ive been able to work for 2 weeks because the phones arent working. Ive been told for the last week that an account manager will call me…. funny thing NO ONE EVER CALLS. Every time I call Im asked my number, email address, company name, case number etc. The reps couldnt even spell out my email address correctly so of course I never got a notification. Ive asked to speak with a supervisor and I was told no. One time I called it sounded like the rep was in the bathroom. Can you hire people that WANT to do their job? Can you hire people that do as they say they will do. Youre tech support and customer support service is BEYOND POOR. I wouldnt refer your business to my worst enemy. Ive been unable to work for 2 weeks and not once have they offered a compensation for it. Not once have they CALLED me. Ive messaged them on Facebook and theyve ignored me. Ive posted reviews on Facebook and theyre also ignored. I email 10 times a day and Im ignored. They have NO PROS.

We joined a month ago and I started using their phones. Within 2 weeks I couldnt send a text but I could receive it. I contact them and have been waiting for a Tier 2 Rep/Tech Support Rep to fix my phones. Every day I have to call 3-4 times a day begging to talk with a Tier 2 rep and every time I am told everyone is busy and they will call. No one ever calls. I finally got into the habit of waiting for someone to talk to me. They would put me on for 45 minutes and apologize for the problems and say they understand that ive been able to work for 2 weeks because the phones arent working. Ive been told for the last week that an account manager will call me…. funny thing NO ONE EVER CALLS. Every time I call Im asked my number, email address, company name, case number etc. The reps couldnt even spell out my email address correctly so of course I never got a notification. Ive asked to speak with a supervisor and I was told no. One time I called it sounded like the rep was in the bathroom. Can you hire people that WANT to do their job? Can you hire people that do as they say they will do. Youre tech support and customer support service is BEYOND POOR. I wouldnt refer your business to my worst enemy. Ive been unable to work for 2 weeks and not once have they offered a compensation for it. Not once have they CALLED me. Ive messaged them on Facebook and theyve ignored me. Ive posted reviews on Facebook and theyre also ignored. I email 10 times a day and Im ignored. They have NO PROS.

Pros: NONE.
Cons: Terrible Customer Support.
Would Recommend: No

The support team was quick in phone…

The support team was quick in phone /email communication and response. It Took a little too long to actually find the issue/problem, but once found, it was resolved quickly. I would recommend this platform and overall satisfied with the professionalism and quick response of tech support when issues do arise.

The support team was quick in phone /email communication and response. It Took a little too long to actually find the issue/problem, but once found, it was resolved quickly. I would recommend this platform and overall satisfied with the professionalism and quick response of tech support when issues do arise.

Pros: Support team quick to respond.
Cons: None.
Would Recommend: Yes

Overall, 8×8 is a good system/program…

Overall, 8×8 is a good system/program and I would recommend it. I haven’t had any significant downtime or technical issues, really, and the call quality is pretty good as well. I do wish the actual programming with the system was easier to understand and a bit more user-friendly. Certain things can be confusing at times. Support is always helpful, and overall the system works well.

Overall, 8×8 is a good system/program and I would recommend it. I haven’t had any significant downtime or technical issues, really, and the call quality is pretty good as well.

I do wish the actual programming with the system was easier to understand and a bit more user-friendly. Certain things can be confusing at times. Support is always helpful, and overall the system works well.

Would Recommend: Yes

I took a subscription to 8×8 meetings…

I took a subscription to 8×8 meetings to have extra features such as session recording, and I’m happy with the service which works as intended. I was fortunate to get an excellent deal during a promotion period so that I only pay $2 a month for my account. The regular price is much higher, so if pricing is an issue you might wait for such an offer. I have occasional cases when screen sharing does not work properly.

I took a subscription to 8×8 meetings to have extra features such as session recording, and I’m happy with the service which works as intended. I was fortunate to get an excellent deal during a promotion period so that I only pay $2 a month for my account. The regular price is much higher, so if pricing is an issue you might wait for such an offer. I have occasional cases when screen sharing does not work properly.

Would Recommend: Yes
Bob L.'s review for8×8 Inc.

Very pleased for 10 + years with my 8×8…

Very pleased for 10 + years with my 8×8 business phones, app on mobile, toll free number, virtual office + e-fax system. Bravo 8×8. The services keep on improving over time too. Their technology keep progressing and making my life easier. Big savings, and excellent quality. Do yourself a favor and try it!

Very pleased for 10 + years with my 8×8 business phones, app on mobile, toll free number, virtual office + e-fax system. Bravo 8×8.

The services keep on improving over time too. Their technology keep progressing and making my life easier. Big savings, and excellent quality.
Do yourself a favor and try it!

Would Recommend: Yes
Neon M.'s review for8×8 Inc.

Glad to have been set up with an 8×8…

Glad to have been set up with an 8×8 account at my new employer. Had never used it before, but it’s intuitive, packed with more features than I expected and has become the main hub of my sales battlestation. Rare to have an issue, with 8×8 but if you ever do their support team is responsive and helpful!

Glad to have been set up with an 8×8 account at my new employer. Had never used it before, but it’s intuitive, packed with more features than I expected and has become the main hub of my sales battlestation. Rare to have an issue, with 8×8 but if you ever do their support team is responsive and helpful!

Would Recommend: Yes

The services have proved highly…

The services have proved highly reliable. We rely on our communication technology very heavily and 8×8 certainly meets our demands. It would be nice to be able to integrate more calendars than Outlook and Google, use custom FAX cover sheets to meet agency requirements, and a folder structure for the calls, FAXes, and messages.

The services have proved highly reliable. We rely on our communication technology very heavily and 8×8 certainly meets our demands.
It would be nice to be able to integrate more calendars than Outlook and Google, use custom FAX cover sheets to meet agency requirements, and a folder structure for the calls, FAXes, and messages.

Pros: Easy to transition between handset, desk top, and mobile app.Voice quality is excellent.
Cons: No provision to block spam FAXes.
Would Recommend: Yes

Its great to see a team that will not…

Its great to see a team that will not only respond incredibly quickly, but also resolves your issue just as quick! A rare find these days!

Its great to see a team that will not only respond incredibly quickly, but also resolves your issue just as quick! A rare find these days!

Pros: Fast responses!.
Cons: n/a.
Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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