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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
83%
Recommend It
226
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Mohit K.'s review for8×8 Inc.

I have been using 8×8’s product for…

I have been using 8×8’s product for the third time. Everytime i use it, i become more and more satisfied with it service; specially customer support. Customer support is their backbone, which i like very much. They are very much responsive to customer calls, And try to resolve that ASAP. I contacted them last time for partial cancellation for my one number, and they did resolved my query within minutes.

I have been using 8×8’s product for the third time. Everytime i use it, i become more and more satisfied with it service; specially customer support. Customer support is their backbone, which i like very much. They are very much responsive to customer calls, And try to resolve that ASAP.
I contacted them last time for partial cancellation for my one number, and they did resolved my query within minutes.

Pros: Customer Support, Product, Pricing.
Cons: The app lags sometimes, Its heavy on systems/phones.
Would Recommend: Yes

My account rep has always been very…

My account rep has always been very attentive and will always go the extra mile to help me out with whatever questions or concerns I have. Way to go, Brent! Sometimes speaking with the help desk is a little frustrating, but overall a good company. I do think that the representatives need a little more training on the products carried, but other than that, it is a good experience. Would definitely recommend 8×8.

My account rep has always been very attentive and will always go the extra mile to help me out with whatever questions or concerns I have. Way to go, Brent! Sometimes speaking with the help desk is a little frustrating, but overall a good company. I do think that the representatives need a little more training on the products carried, but other than that, it is a good experience. Would definitely recommend 8×8.

Would Recommend: Yes

We’ve been using 8×8 for about 3 years…

We’ve been using 8×8 for about 3 years now. The service has been very reliable. The call quality is great! It’s easy to add features and get new service established. I am very satisfied overall.

We’ve been using 8×8 for about 3 years now. The service has been very reliable. The call quality is great! It’s easy to add features and get new service established. I am very satisfied overall.

Would Recommend: Yes
David W.'s review for8×8 Inc.

This is the third time I have used 8×8…

This is the third time I have used 8×8 for my small businesses. Each time I review all the options to ensure I am getting the best value and each time I come back to 8×8. The features are better than the competition for a better price. Support is very responsive and virtually no downtime. It is easy to manage the system even though the options are many.

This is the third time I have used 8×8 for my small businesses. Each time I review all the options to ensure I am getting the best value and each time I come back to 8×8. The features are better than the competition for a better price. Support is very responsive and virtually no downtime. It is easy to manage the system even though the options are many.

Would Recommend: Yes

We use 8 x 8 for a live call in radio…

We use 8 x 8 for a live call in radio program and it works great. We tried other services and they were not compatible with our studio equipment. The price was competitive and the service was great to get us up and running. Our 4 line hunting system with voicemail has been flawless for the past few years.

We use 8 x 8 for a live call in radio program and it works great. We tried other services and they were not compatible with our studio equipment. The price was competitive and the service was great to get us up and running. Our 4 line hunting system with voicemail has been flawless for the past few years.

Would Recommend: Yes

I am very happy with 8×8 as small…

I am very happy with 8×8 as small business owner. I have been with them over 5 years. It offers many great features, including video conferencing and e-fax. I especially enjoy two features: 1) the auto call back feature with one button from my voice mail. and 2) The ability to text my mobile phone driven clients. They are a communications / technology driven company who make my work easier and pocketbook fuller.

I am very happy with 8×8 as small business owner. I have been with them over 5 years. It offers many great features, including video conferencing and e-fax. I especially enjoy two features: 1) the auto call back feature with one button from my voice mail. and 2) The ability to text my mobile phone driven clients. They are a communications / technology driven company who make my work easier and pocketbook fuller.

Pros: Very High quality business communications system.
Cons: None.
Would Recommend: Yes

We have used 8×8 for the last 4 years. …

We have used 8×8 for the last 4 years. Overall, we have been very pleased with the quality, support, and overall monthly cost. We found the setup by far the easiest compared the the main VoIP providers in the market place. The online support as well as live support is fantastic. I found that the cost is inline with the main VoIP providers. It is a great buy for a small firm with all the features of having your own PBX.

We have used 8×8 for the last 4 years. Overall, we have been very pleased with the quality, support, and overall monthly cost. We found the setup by far the easiest compared the the main VoIP providers in the market place. The online support as well as live support is fantastic. I found that the cost is inline with the main VoIP providers. It is a great buy for a small firm with all the features of having your own PBX.

Pros: Ease of Set Up.
Cons: Call blocking difficulty.
Would Recommend: Yes

8×8 has by far out performed any VoIP…

8×8 has by far out performed any VoIP service we have ever used which is the 5th. Support is prompt, thorough and pleasant to work with may you be a novice or have IT experience. We are a small company with an outside contractor for IT assistance and he introduced us to 8×8 and we are very grateful!

8×8 has by far out performed any VoIP service we have ever used which is the 5th. Support is prompt, thorough and pleasant to work with may you be a novice or have IT experience. We are a small company with an outside contractor for IT assistance and he introduced us to 8×8 and we are very grateful!

Would Recommend: Yes

Great customer service both through the…

Great customer service both through the chat portal as well as the help phone line. They were able to resolve my issue efficiently.

Great customer service both through the chat portal as well as the help phone line. They were able to resolve my issue efficiently.

Would Recommend: Yes

8×8 is the Best in VOIP. Easy to setup…

8×8 is the Best in VOIP. Easy to setup and install. Can’t beat the price and has all the features you need. Excellent support if you should ever have any issues. I can always rely on 8×8 to deliver a quality product. Definitely will recommend 8×8 to everyone looking for a VOIP solution for their business.

8×8 is the Best in VOIP. Easy to setup and install. Can’t beat the price and has all the features you need. Excellent support if you should ever have any issues. I can always rely on 8×8 to deliver a quality product. Definitely will recommend 8×8 to everyone looking for a VOIP solution for their business.

Would Recommend: Yes

I’ve been using 8X8 for about 3 years…

I’ve been using 8X8 for about 3 years now. I have a multiple location law firm and my phone system works seamlessly. We also use the Efax service and it works great too. We have saved so much money and improved our phone system and fax service after we switched to 8X8. I would strongly recommend 8X8 to anyone looking for a Voip system.

I’ve been using 8X8 for about 3 years now. I have a multiple location law firm and my phone system works seamlessly. We also use the Efax service and it works great too. We have saved so much money and improved our phone system and fax service after we switched to 8X8. I would strongly recommend 8X8 to anyone looking for a Voip system.

Pros: Easy setup; affordable; easily expandable;reliable; feature ric; good customer support.
Cons: None.
Would Recommend: Yes

Every time I have called in for support…

Every time I have called in for support I have had only good experiences. If I have to leave a case open their support staff reaches out to me to see if the issue has been resolved. Price can be a bit high but it is still comparable to other VOIP providers in the market. Lastly, their software is constantly being updated so issues or bugs are fixed in a timely fashion.

Every time I have called in for support I have had only good experiences. If I have to leave a case open their support staff reaches out to me to see if the issue has been resolved. Price can be a bit high but it is still comparable to other VOIP providers in the market. Lastly, their software is constantly being updated so issues or bugs are fixed in a timely fashion.

Would Recommend: Yes

They are the best phone system ever….

They are the best phone system ever. They are so professional. They are so kind and sweet. Everybody I have spoken to ha all the knowledge to make sure my issue was solved. I am recommending to all my other business people. They make sure that everything is solved before they get you off the phone. I love that about them. I am a question person and they were able to answer all my questions with no hesitation.

They are the best phone system ever. They are so professional. They are so kind and sweet. Everybody I have spoken to ha all the knowledge to make sure my issue was solved. I am recommending to all my other business people. They make sure that everything is solved before they get you off the phone. I love that about them. I am a question person and they were able to answer all my questions with no hesitation.

Would Recommend: Yes

8×8 is a great alternative to internal…

8×8 is a great alternative to internal PBX systems and internal hardware servers. third party phones so replacement cost is cheap while quality of service s good. IT will require good bandwidth and some firewall prioritization to ensure good QoS. Also, the tools are easy to set up and they are very amenable to multi-faceted auto attendants and directories while facilitating easy transactions of DID’s and fax lines.

8×8 is a great alternative to internal PBX systems and internal hardware servers. third party phones so replacement cost is cheap while quality of service s good. IT will require good bandwidth and some firewall prioritization to ensure good QoS.

Also, the tools are easy to set up and they are very amenable to multi-faceted auto attendants and directories while facilitating easy transactions of DID’s and fax lines.

Would Recommend: Yes

Overall, a great choice if you can get…

Overall, a great choice if you can get past a few annoying aspects. Customer service is offshore, which means the agents will restate and clarify EVERY SYLLABLE THAT COMES OUT OF YOUR MOUTH. Plan on a minimum of 45 minutes, regardless of your issue. Retrieving voicemails seems a bit redundant. First, you are advised you have a message (either individual or in the group). Press a button to listen to our message. Then you are prompted to press another button to hear your message. It’s great if you are bored out of your mind with all the time in the world. Get past these two issues and it’s a great system.

Overall, a great choice if you can get past a few annoying aspects. Customer service is offshore, which means the agents will restate and clarify EVERY SYLLABLE THAT COMES OUT OF YOUR MOUTH. Plan on a minimum of 45 minutes, regardless of your issue. Retrieving voicemails seems a bit redundant. First, you are advised you have a message (either individual or in the group). Press a button to listen to our message. Then you are prompted to press another button to hear your message. It’s great if you are bored out of your mind with all the time in the world. Get past these two issues and it’s a great system.

Pros: quality, price.
Cons: support, features.
Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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