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Nextiva

Scottsdale, AZ
If your business is in the search for nothing but the best, then Nextiva should be the first option...
2005
Year Founded
91%
Recommend It
45
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Mitzi D.'s review forNextiva

We are currently in the middle of a…

We are currently in the middle of a crisis with Nextiva!!! We signed up for Nextiva VoIP service on February 14, 2017. Monday February 27, 2017, we opened shop to discover that we no longer have telephone, fax nor internet services. We learned from AT&T that Nextiva submitted a request, on our behalf, to cancel our contract with AT&T. This was obviously not what we had agreed to with Nextiva. At this point, AT&T cannot re-establish our internet service until March 3, 2017. AT&T cannot expedite our request due to the ongoing flooding situation in our area. This means that we will be out of business for a minimum of 5 days. We are a small pharmacy and our enterprise systems operate behind a third party firewall which requires static ip addresses. When AT&T re-installs our internet service, we will get a new set of ip addresses so the firewall, POS system, security cameras, etc will all have to be reconfigured. I spent over two hours on the telephone, on day 1, with Nextiva level 1 support which only led us back to the mercy of AT&T. I reached out to our Nextiva Sales Agent, but learned that he was on leave of absence. I tried to escalate to Sales Agent’s manager; left several messages to explain our situation, but the fact that Nextiva shut down our business was not enough for him to return our calls. On day 2, I sent an email to Tomas Gorny (CEO) and other Nextiva Executives with copy to our Sales Agent & his manager, but did not get any response from anyone at Nextiva. Today is day 4 of our business being shut down. I followed-up on the email sent to Tomas Gorny, expressing my disappointment. Two hours later, I finally got a call from my Nextiva Sales Agent, but it was to let me know that it’s mine and AT&T’s fault. It is my fault because I signed the contract with Nextiva; he drew my attention to the fine prints on the contract where it says situations like mine may occur. It is AT&T’s fault, because AT&T should have verified with me before disconnecting my services. When I asked to terminate my Nextiva contract, even though we have not received services from them yet, Sales Agent said that I have to send an email request into their CRM system. Nextiva is a modern day snake oil salesman – they made a quick sale full of promises and then ran for the hills. No apologies, no accountability, no business integrity, and no acknowledgement for our financial lost – – this is their top down company culture and work ethics.

We are currently in the middle of a crisis with Nextiva!!!

We signed up for Nextiva VoIP service on February 14, 2017. Monday February 27, 2017, we opened shop to discover that we no longer have telephone, fax nor internet services. We learned from AT&T that Nextiva submitted a request, on our behalf, to cancel our contract with AT&T. This was obviously not what we had agreed to with Nextiva.

At this point, AT&T cannot re-establish our internet service until March 3, 2017. AT&T cannot expedite our request due to the ongoing flooding situation in our area. This means that we will be out of business for a minimum of 5 days. We are a small pharmacy and our enterprise systems operate behind a third party firewall which requires static ip addresses. When AT&T re-installs our internet service, we will get a new set of ip addresses so the firewall, POS system, security cameras, etc will all have to be reconfigured.

I spent over two hours on the telephone, on day 1, with Nextiva level 1 support which only led us back to the mercy of AT&T. I reached out to our Nextiva Sales Agent, but learned that he was on leave of absence. I tried to escalate to Sales Agent’s manager; left several messages to explain our situation, but the fact that Nextiva shut down our business was not enough for him to return our calls. On day 2, I sent an email to Tomas Gorny (CEO) and other Nextiva Executives with copy to our Sales Agent & his manager, but did not get any response from anyone at Nextiva.

Today is day 4 of our business being shut down. I followed-up on the email sent to Tomas Gorny, expressing my disappointment. Two hours later, I finally got a call from my Nextiva Sales Agent, but it was to let me know that it’s mine and AT&T’s fault. It is my fault because I signed the contract with Nextiva; he drew my attention to the fine prints on the contract where it says situations like mine may occur. It is AT&T’s fault, because AT&T should have verified with me before disconnecting my services. When I asked to terminate my Nextiva contract, even though we have not received services from them yet, Sales Agent said that I have to send an email request into their CRM system.

Nextiva is a modern day snake oil salesman – they made a quick sale full of promises and then ran for the hills. No apologies, no accountability, no business integrity, and no acknowledgement for our financial lost – – this is their top down company culture and work ethics.

Pros: None.
Cons: None.
Thomas B.'s review forNextiva

The phone system we have with…

The phone system we have with Nextiva is great! Their support is also top-notch. Quick answers and knowledgeable. I have a few recommendations that I hope they fix: 1. Enable CallKit on iOS App so iPhone rings when you get a call. 2. Allow for redial from a voicemail. If the person remembers to leave their number then I can write it down and call back. If they don’t…cant call back! 3. Add beeps when you soft/warm transfer so the receiving person knows when you complete a transfer. If those missing recommendations aren’t deal killers then I fully recommend Nextiva!

The phone system we have with Nextiva is great! Their support is also top-notch. Quick answers and knowledgeable.

I have a few recommendations that I hope they fix:
1. Enable CallKit on iOS App so iPhone rings when you get a call.
2. Allow for redial from a voicemail. If the person remembers to leave their number then I can write it down and call back. If they don’t…cant call back!
3. Add beeps when you soft/warm transfer so the receiving person knows when you complete a transfer.

If those missing recommendations aren’t deal killers then I fully recommend Nextiva!

Pros: Great Support.
Cons: Poor iOS App & Voicemail.
Gary B.'s review forNextiva

After a nightmare with RingCentral…

After a nightmare with RingCentral (which is still going on)… I moved our services to Nextiva. Even though they were a little bit higher in price, the quality of service difference is the same as walking across the country in shoes made of nails (RingCentral) and a private luxury jet flight. Everyone you talk to is in their Arizona support center, they are all lovely very knowledgeable people who KNOW the product, they aren’t zombies reading from a script with no ability to deviate. Then when I was a big dummy an messed up the settings, their support not only fixed it, but took the time to train me on how to make future changes. Each person I have talked to at Nextiva, is real people, with a polite sense of humor, caring to fully solve me problems and to go beyond what I even asked to make sure I have a great experience with their product. Being in the IT business, I deal with a LOT of different support companies, and Nextiva is probably my all time favorite to deal with and I could go on and on about the quality of people there. As for the product… It’s MUCH better than what I experienced with RC. I had though that VoIP was just glitchy, but Nextiva showed me it was my previous provider, and that phone quality could be excellent. I’ve never had a call that I needed to try to call back due to poor quality, it just works, every single time. Customers have ACTUALLY noticed our phone company change and commented about how much clearer I sound now and that they used to have a hard time understanding me. I also had assumed using a VoIP app was worthless, because RingCentral’s worked maybe 5% of the time (and that’s being nice)… But now we use the Nextiva App on our Android and iPhones, along with using our computers with a headset as a phone. The options work so flawless, I’m stunned at just learning VoIP could work this well. I can not thank Nextiva enough, from saving me from a horrible situation. I literally can not think of a single con I’ve ran into on their service. It is amazing how good it feels, to call a company and the very first person you talk to, is intelligent on the product and truly cares about helping you. THANK YOU NEXTIVA! More companies should be like yours!

After a nightmare with RingCentral (which is still going on)… I moved our services to Nextiva. Even though they were a little bit higher in price, the quality of service difference is the same as walking across the country in shoes made of nails (RingCentral) and a private luxury jet flight. Everyone you talk to is in their Arizona support center, they are all lovely very knowledgeable people who KNOW the product, they aren’t zombies reading from a script with no ability to deviate. Then when I was a big dummy an messed up the settings, their support not only fixed it, but took the time to train me on how to make future changes. Each person I have talked to at Nextiva, is real people, with a polite sense of humor, caring to fully solve me problems and to go beyond what I even asked to make sure I have a great experience with their product. Being in the IT business, I deal with a LOT of different support companies, and Nextiva is probably my all time favorite to deal with and I could go on and on about the quality of people there.

As for the product… It’s MUCH better than what I experienced with RC. I had though that VoIP was just glitchy, but Nextiva showed me it was my previous provider, and that phone quality could be excellent. I’ve never had a call that I needed to try to call back due to poor quality, it just works, every single time. Customers have ACTUALLY noticed our phone company change and commented about how much clearer I sound now and that they used to have a hard time understanding me. I also had assumed using a VoIP app was worthless, because RingCentral’s worked maybe 5% of the time (and that’s being nice)… But now we use the Nextiva App on our Android and iPhones, along with using our computers with a headset as a phone. The options work so flawless, I’m stunned at just learning VoIP could work this well.

I can not thank Nextiva enough, from saving me from a horrible situation. I literally can not think of a single con I’ve ran into on their service. It is amazing how good it feels, to call a company and the very first person you talk to, is intelligent on the product and truly cares about helping you. THANK YOU NEXTIVA! More companies should be like yours!

Pros: Amazing Support beyond the sale.
Cons: None.

Love the phones, love the system…

Love the phones, love the system, love the customer service! Having the ability to call our dedicated rep directly that’s familiar with our business and particular system has been a game changer. Nextiva has been invaluable in helping us bring our phone system to the 21st century.

Love the phones, love the system, love the customer service! Having the ability to call our dedicated rep directly that’s familiar with our business and particular system has been a game changer. Nextiva has been invaluable in helping us bring our phone system to the 21st century.

Pros: Excellent system and support.
Cons: None.
Joseph D.'s review forNextiva

I have 3 locations. Since signing…

I have 3 locations. Since signing up: 1. Spent over 100 hours of tech support on my end, maybe 1/2 of that on their end. Over 30 to 40 calls for tech support in months. The phone audio cuts out for a few seconds then returns. Happens every single day. Not our first VOIP carrier, never had this issue. They were not perfect mind you but never as poor as Nextiva. 2. Your router may be an issue, WARNING! with their service you may need their recommended router and security SIP disabled. 3. Multiple websites for each piece of your technology, not clearly understandable on all different ways to do things like leaving a holiday message, changing sites for office hours, etc. They sent me to old one then new one and they are different, very different still cannot follow. 4. App cant get to work different user name and sign on …more issues on that and I am not even sure how to explain this one. 5. A sales rep that said they had 9 servers to Vonage having 3 so they are 99% up time, better service and more quality …been down twice in a few months and they just blame everyone else for them being down for several hours on two separate occasions. 100 Hours of my time on tech support. 6. Sale rep has not and will not call me back – I signed his contact and bought their Polycom phones. Refuses now to back his product and have made over 10 documented requests – HE WILL NOT CALL ME. 7. It has been the worst business experience of my life. They waived my first months charge, not even close to what this has cost me in time. 8. Tech Support – GOOD LUCK! Depends who you get and what they know, different answers a lot! 9. Cannot update my 911 address to my actual address. They tried, shut two locations down for the remaining day. Never received anything for that other than opps. 10. Not getting the HD quality sound promised too. They use different technology for the reps that call you verse what YOU get on a daily use I guess how is it they sound so clear but when you use the system in place it is not. Very NICE people, but as stated my sales rep will not return my calls or emails. If you had that service – would you like them? He did send me an automated email asking for referrals. No accountability, as far as I am concerned, when a sales rep is not required to speak with the person he convinced to buy his product. I would be very careful with them. I am so exhausted from what is going on I really don’t understand this. I am trying to leave but they will not let me leave without a penalty bill because I signed a contract, regardless of what they do to fix what is wrong on their end. Mom and pop shop feel with technology that sounds great when you call them, but not when you are calling your clients. That is how we have experienced this company, the technology they have and I am getting ready for the next step… I want anyone with Nextiva issues to contact me because this might be a very large problem they said I am the ONLY client having this issue over and over — I do not believe that can be accurate. I can be reached at diamondbackjoe@yahoo.com if you want to share your experiences.

I have 3 locations. Since signing up:

1. Spent over 100 hours of tech support on my end, maybe 1/2 of that on their end. Over 30 to 40 calls for tech support in months.

The phone audio cuts out for a few seconds then returns. Happens every single day. Not our first VOIP carrier, never had this issue. They were not perfect mind you but never as poor as Nextiva.

2. Your router may be an issue, WARNING! with their service you may need their recommended router and security SIP disabled.

3. Multiple websites for each piece of your technology, not clearly understandable on all different ways to do things like leaving a holiday message, changing sites for office hours, etc. They sent me to old one then new one and they are different, very different still cannot follow.

4. App cant get to work different user name and sign on …more issues on that and I am not even sure how to explain this one.

5. A sales rep that said they had 9 servers to Vonage having 3 so they are 99% up time, better service and more quality …been down twice in a few months and they just blame everyone else for them being down for several hours on two separate occasions. 100 Hours of my time on tech support.

6. Sale rep has not and will not call me back – I signed his contact and bought their Polycom phones. Refuses now to back his product and have made over 10 documented requests – HE WILL NOT CALL ME.

7. It has been the worst business experience of my life. They waived my first months charge, not even close to what this has cost me in time.

8. Tech Support – GOOD LUCK! Depends who you get and what they know, different answers a lot!

9. Cannot update my 911 address to my actual address. They tried, shut two locations down for the remaining day. Never received anything for that other than opps.

10. Not getting the HD quality sound promised too. They use different technology for the reps that call you verse what YOU get on a daily use I guess how is it they sound so clear but when you use the system in place it is not.
Very NICE people, but as stated my sales rep will not return my calls or emails. If you had that service – would you like them? He did send me an automated email asking for referrals.

No accountability, as far as I am concerned, when a sales rep is not required to speak with the person he convinced to buy his product. I would be very careful with them.

I am so exhausted from what is going on I really don’t understand this.

I am trying to leave but they will not let me leave without a penalty bill because I signed a contract, regardless of what they do to fix what is wrong on their end. Mom and pop shop feel with technology that sounds great when you call them, but not when you are calling your clients. That is how we have experienced this company, the technology they have and I am getting ready for the next step…

I want anyone with Nextiva issues to contact me because this might be a very large problem they said I am the ONLY client having this issue over and over — I do not believe that can be accurate. I can be reached at diamondbackjoe@yahoo.com if you want to share your experiences.

Pros: Record all calls.
Cons: I will detail the list below.
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Provider Overview

If your business is in the search for nothing but the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and by 2017 they now provide service to over 100,000 customers worldwide. Nextiva’s unique cloud solutions allow any size company to establish the most capable and robust communication system possible – from the starting small to midsize business, up to airlines that routinely make international flights, and even Japanese-based automobile manufacturers.

With a reputation for one of the top companies to work for, Nextiva offers a warm and positive atmosphere that even extends to their client base. Nextiva has won multiple awards for their outstanding U.S. based, in house customer service, with both friendly helpful agents, and minimal downtime for users when it matters most. Innovation is also something Nextiva is highly regarded for, as the provider is constantly changing the landscape and introducing revolutionary solutions and products. Their next generation call center platform, NextOS and data analytic solutions put Nextiva in a class of their own.

Available Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line:

It should come as almost no surprise to hear that Nextiva frequently ranks top amongst user reviews of service providers. Nextiva offers some of the most compelling services and solutions at some of the best price points for the industry, all while maintaining a robust, carrier grade network with redundant data centers scattered around the country. Any business that requires an absolute complete package, but also might require some assistance in developing the best solution for their unique situation will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system, they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling included, among some of high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution then the basic Office Pro will supply the necessary features, others you didn’t expect to have at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you remember Nextiva’s award winning service and support.

Beyond just communications, Nextiva has continued to innovate and expand their offerings wherever the Nextiva touch is necessary. If your business also requires contact center functions to handle incoming phone calls, Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal – in fact NextOS can even be considered an entire operating system for your communications setup, and with Nextiva driving everything, the entire experience is seamless, simple and quick.

Nextiva does also offer PBX SIP trunking for any business that wants to take advantage of legacy solutions, or even Nextiva Drive for cloud storage and Nextiva vFax for all internet faxing. At the end of the day, Nextiva is one of the most well rounded Unified Communication providers on the market – the combination of a diversified solution portfolio, unmatched service and support, and a robust network are a key recipe for Nextiva’s success, and your business’ success.

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