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4.7
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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
94%
Recommend It
1442
User Reviews
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A number of your customer support staff…

A number of your customer support staff helped me with replacing my VVX300 & 400 Polycom phones with VVX311 & 411 phones I needed to enhance my network with faster throughput. Marina, then Olivia, & then Allen were needed on different days after there were issues with some of the rebuilt phones I had aquired. THey were al very helpful & knowledgeable. They made it as painless as possible eventhough it was a long process. I have had Nextive for over 4 years & have been extremely happy with the quality of service. I previously had Mitel & suffered with dropped calls constantly. Prior to that I had Comcast & they had outages on a regular basis. Voip with Nextiva has been a great benifit to my business.

A number of your customer support staff helped me with replacing my VVX300 & 400 Polycom phones with VVX311 & 411 phones I needed to enhance my network with faster throughput. Marina, then Olivia, & then Allen
were needed on different days after there were issues with some of the rebuilt phones I had aquired. THey were al very helpful & knowledgeable.
They made it as painless as possible eventhough it was a long process.
I have had Nextive for over 4 years & have been extremely happy with the quality of service. I previously had Mitel & suffered with dropped calls constantly. Prior to that I had Comcast & they had outages on a regular basis.
Voip with Nextiva has been a great benifit to my business.

Would Recommend: Yes
Steven K.'s review forNextiva

Iryna Soprun is a customer service…

Iryna Soprun is a customer service representative at Nextiva – she went above and beyond setting up our account for our office and walked us through the steps to do so in a very thorough way. I have been very happy with Nextiva so far! The price was fair, the FAQ section online has been intuitive, and I was able to get 6 free desktop phones with my account.

Iryna Soprun is a customer service representative at Nextiva – she went above and beyond setting up our account for our office and walked us through the steps to do so in a very thorough way. I have been very happy with Nextiva so far! The price was fair, the FAQ section online has been intuitive, and I was able to get 6 free desktop phones with my account.

Pros: Customer Service.
Cons: None.
Would Recommend: Yes

From the time that I made the initial…

From the time that I made the initial call to find out about services I received stellar service. The rep that helped me was wonderful and her name is Lyndon, she worked with me and answered all of my questions and worked tirelessly with me on a quote. The products are easy to use but at times when you are growing a business the small things can be challenging. Lyndon took the hassle out of it all and then today I had the utmost pleasurable experience with a chat rep named Alex P. First it’s Memorial Day and I have to say Alex P. was highly knowledgeable, extremely patient and answered each and every one of my questions. His service was nothing short of exemplary and outright wonderful.

From the time that I made the initial call to find out about services I received stellar service. The rep that helped me was wonderful and her name is Lyndon, she worked with me and answered all of my questions and worked tirelessly with me on a quote. The products are easy to use but at times when you are growing a business the small things can be challenging. Lyndon took the hassle out of it all and then today I had the utmost pleasurable experience with a chat rep named Alex P. First it’s Memorial Day and I have to say Alex P. was highly knowledgeable, extremely patient and answered each and every one of my questions. His service was nothing short of exemplary and outright wonderful.

Would Recommend: Yes

I operate a small business with two…

I operate a small business with two locations totaling 10 phones. I had Nextiva at one location and old copper-wire phones at the other. When the virus hit and we all took off to home, I took four spare phones from the office that had Nextiva already and attempted to set up a network at my other office. If you haven’t done this, I assure you it’s no easy task. I had 1-2 hours a day to squeeze this in to my day and every day, I was on with Support. For 7 days in a row, I received efficient, knowledgeable help – and this was during what may be the busiest time Nextiva will ever see! I was – and remain to this day – a huge fan of Nextiva support. Alex K. just helped me set up an Auto Attendant remotely and again: a fast response and a quick solution to my problem. Tech Support the way it’s supposed to be.

I operate a small business with two locations totaling 10 phones. I had Nextiva at one location and old copper-wire phones at the other.
When the virus hit and we all took off to home, I took four spare phones from the office that had Nextiva already and attempted to set up a network at my other office. If you haven’t done this, I assure you it’s no easy task.

I had 1-2 hours a day to squeeze this in to my day and every day, I was on with Support. For 7 days in a row, I received efficient, knowledgeable help – and this was during what may be the busiest time Nextiva will ever see!
I was – and remain to this day – a huge fan of Nextiva support. Alex K. just helped me set up an Auto Attendant remotely and again: a fast response and a quick solution to my problem. Tech Support the way it’s supposed to be.

Pros: Excellent Support!.
Cons: None.
Would Recommend: Yes
Caitlin C.'s review forNextiva

I’m very happy with the features this…

I’m very happy with the features this service offers. I have been working from home for the past 2 months and it has been so convenient to be able to use my cell phone as my work line or even my laptop. Iryna Onyschenko was so helpful in the Technical Department, she was able to fix a setting that wasn’t allowing my sound to come through on my laptop!

I’m very happy with the features this service offers. I have been working from home for the past 2 months and it has been so convenient to be able to use my cell phone as my work line or even my laptop. Iryna Onyschenko was so helpful in the Technical Department, she was able to fix a setting that wasn’t allowing my sound to come through on my laptop!

Pros: Work Remote from your cell.
Cons: None.
Would Recommend: Yes

During this time we are working…

During this time we are working remotely and this is my first time using your phone system. At first I had questions and after knowing that we can download your app from the desktop or mobile is a great feature! I then received a call back from representative Iryna D., she assisted me in a very polite and professional manner and was thorough in answering all my questions. She had the patience to stay with me through the entire call, and it is great to be using Nextiva, thank you!

During this time we are working remotely and this is my first time using your phone system.

At first I had questions and after knowing that we can download your app from the desktop or mobile is a great feature!

I then received a call back from representative Iryna D., she assisted me in a very polite and professional manner and was thorough in answering all my questions. She had the patience to stay with me through the entire call, and it is great to be using Nextiva, thank you!

Pros: Great Features.
Cons: None.
Would Recommend: Yes

I had a setup with John Mason. It was…

I had a setup with John Mason. It was super quick, friendly and detailed. He had very quick answers to everything I wanted to discuss. The setup of the account was instant. I could not have asked for a better customer service experience. All of the features that were in the system were easily accessible and exactly what I needed. Thank you so much!

I had a setup with John Mason. It was super quick, friendly and detailed. He had very quick answers to everything I wanted to discuss. The setup of the account was instant. I could not have asked for a better customer service experience. All of the features that were in the system were easily accessible and exactly what I needed. Thank you so much!

Would Recommend: Yes
Rachel D.'s review forNextiva

While getting Netiva set up took longer…

While getting Netiva set up took longer than anticipated and there were a few bumps in the road, the end experience has been worth it. We are a growing doctor’s office and the companies we have used in the past have been less than ideal. Our billing company recommended to us to us this system and it has been worth the wait. Kevin Hale, recently promoted to Manager, has helped us with all of the final touches and completed our account with all the professionalism that one could ask for in an account manager. DJ Carr completed setting up our Fax Service today so we are on our way to completely transferring everything over to Nextiva. What will benefit our business the most is all of the monitoring that we will now have in place. We will be able to see when we have too many people waiting for someone to pick up the phone and when we need to hire someone additional. This will allow for us follow up with patients that state that they have been trying to call with no answer as well as get a digital copy of all voicemails that were left for our office to ensure that they were all returned. Thank you Nextiva for allowing our business to grow!

While getting Netiva set up took longer than anticipated and there were a few bumps in the road, the end experience has been worth it. We are a growing doctor’s office and the companies we have used in the past have been less than ideal. Our billing company recommended to us to us this system and it has been worth the wait. Kevin Hale, recently promoted to Manager, has helped us with all of the final touches and completed our account with all the professionalism that one could ask for in an account manager. DJ Carr completed setting up our Fax Service today so we are on our way to completely transferring everything over to Nextiva. What will benefit our business the most is all of the monitoring that we will now have in place. We will be able to see when we have too many people waiting for someone to pick up the phone and when we need to hire someone additional. This will allow for us follow up with patients that state that they have been trying to call with no answer as well as get a digital copy of all voicemails that were left for our office to ensure that they were all returned. Thank you Nextiva for allowing our business to grow!

Would Recommend: Yes
Lannette R.'s review forNextiva

I’ve been with Nextiva for 2 years. …

I’ve been with Nextiva for 2 years. I’ve had great service since day 1. Nextiva’s customer service is outstanding. I’ve called twice for help with my account and they are very quick to help with what I need. I’d recommend Nextiva to anyone that needs service for their business! Thank you Nextiva!

I’ve been with Nextiva for 2 years. I’ve had great service since day 1. Nextiva’s customer service is outstanding. I’ve called twice for help with my account and they are very quick to help with what I need. I’d recommend Nextiva to anyone that needs service for their business! Thank you Nextiva!

Would Recommend: Yes
Joseph R.'s review forNextiva

Today I had to set up new office phones…

Today I had to set up new office phones and I had no idea what I was doing. Quinn was an amazing help and very patient. The customer service that I was given today was above and beyond. He made sure I set up all four of our office phones correctly. I would definitely recommend Nextiva because GREAT customer service is what everyone seeks.

Today I had to set up new office phones and I had no idea what I was doing. Quinn was an amazing help and very patient. The customer service that I was given today was above and beyond. He made sure I set up all four of our office phones correctly. I would definitely recommend Nextiva because GREAT customer service is what everyone seeks.

Pros: Both affordable and great customer service.
Cons: None.
Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva Cospace Meetings
    Nextiva Cospace Meetings
  • Nextiva Inbox View
    Nextiva Inbox View
  • Nextiva Mobile Chat
    Nextiva Mobile Chat
  • Nextiva with Advanced Call Recording
    Nextiva with Advanced Call Recording
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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