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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is in the search for nothing but the best, then Nextiva should be the first option...
2006
Year Founded
82%
Recommend It
98
User Reviews
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This is a great tool and the Nextiva…

This is a great tool and the Nextiva team make it an easy process to get up and running. It’s always a risk shifting to new systems but this process has been very straightforward and all problems that came up along the way were very easy to resolve with the very helpful support staff.

This is a great tool and the Nextiva team make it an easy process to get up and running. It’s always a risk shifting to new systems but this process has been very straightforward and all problems that came up along the way were very easy to resolve with the very helpful support staff.

Pros: It’s easy to use & it makes work much easier for our team! We don’t need to fuss around in multiple tools anymore, it’s all in one place and super simple. Very happy with the efficiency gains and good pricing too.
Cons: None.
Would Recommend: Yes

Nextiva’s VoIP service is top of the…

Nextiva’s VoIP service is top of the line. They have all the features and functionality a small-medium sized business would need. We got signed up and launched fast and without any problems. The price was good too!

Nextiva’s VoIP service is top of the line. They have all the features and functionality a small-medium sized business would need. We got signed up and launched fast and without any problems. The price was good too!

Pros: Our team was very impressed with the service we got setting up the NextOS system for our business. The Nextiva team was very professional and knowledgeable – they made the set up process simple and straightforward. We will be looking at the other services they provide to see how else we can partner with them in future.
Cons: Nothing at all! Amazing technology and great company!.
Would Recommend: Yes

I have been with Nextiva since 2009 and…

I have been with Nextiva since 2009 and have never had any outages or problems that were caused by Nextiva. Only recently did I have to update my outdated hardware and the support team was very helpful. The system is easy to maintain and affordable which makes it the perfect combination for a small business that does not want to spend a fortune on phones, but wants to look professional enough to grow. No complaints here!

I have been with Nextiva since 2009 and have never had any outages or problems that were caused by Nextiva. Only recently did I have to update my outdated hardware and the support team was very helpful. The system is easy to maintain and affordable which makes it the perfect combination for a small business that does not want to spend a fortune on phones, but wants to look professional enough to grow. No complaints here!

Would Recommend: Yes
Jennifer R.'s review forNextiva

I had to write a review regarding…

I had to write a review regarding Nextiva. We have about 20 of their phones in one of our offices and then two remotely located phones. We use the Nextiva app as well. In the 2 years we have been with Nextiva I have called customer service a handful of times with issues I could not resolve online. I have ALWAYS gotten great service. I am particularly wanting to write about James Doherty who last month assisted me with several phone issues, lines we need to switch to other parts of our company, the busy lamp field display etc. Mr. Doherty was fast, efficient and truly seemed interested in pleasing us as customers. This is a wonderful thing in the modern working world. A human being on the phone who wants to resolve your problem immediately. I’ve never had so many people at one company ask if we were satisfied and “can I help you with anything else today?” Cannot say enough about James Doherty and our rep. Michelle Berman. Thanks You Nextiva! You brought so many useful features into our company and you continue to offer excellent service, BRAVO!

I had to write a review regarding Nextiva. We have about 20 of their phones in one of our offices and then two remotely located phones. We use the Nextiva app as well. In the 2 years we have been with Nextiva I have called customer service a handful of times with issues I could not resolve online. I have ALWAYS gotten great service. I am particularly wanting to write about James Doherty who last month assisted me with several phone issues, lines we need to switch to other parts of our company, the busy lamp field display etc. Mr. Doherty was fast, efficient and truly seemed interested in pleasing us as customers. This is a wonderful thing in the modern working world. A human being on the phone who wants to resolve your problem immediately. I’ve never had so many people at one company ask if we were satisfied and “can I help you with anything else today?” Cannot say enough about James Doherty and our rep. Michelle Berman. Thanks You Nextiva! You brought so many useful features into our company and you continue to offer excellent service, BRAVO!

Pros: GREAT CUSTOMER SERVICE.
Cons: Too Many Features! LOL.
Would Recommend: Yes
Kevin K.'s review forNextiva

I switch to nextiva, lured by the low…

I switch to Nextiva, lured by the low rates, and migrated from my previous provider Mitel. The salesman was friendly, eager to tell me how they would provide everything I need, and efficient in taking my credit card number down. Aside from that, the event was the catalyst to one of the worst B-B experiences I’ve ever been apart of. The day my term ended on my Mitel contract, I grabbed my Nextiva phones and began the set-up process. After hours on the phone with 4-5 different people, each one being re-explained the situation in full as I was yet again passed off as someone else’s problem. I wondered – where was this friendly “customer service” I had experienced in the sales process. Finally, after 1/2 of my day has dwindled and I see the sun setting through my office window, the support staff had come to the conclusion that the generic at&t high speed modem that myself and a good 1/4 of the country has, is not compatible with their service. I wanted a refund. I didn’t get one. Instead of refunding me the phone system the monthly service charge, I was surprised by another monthly service charge to my account 2 DAYS LATER. Somehow the customer service department thought that it would be acceptable to charge me a second time on their “month-month” contract for a service never established. Ironically this phone company doesn’t seem to value their word of mouth reputation. As when I called in to get the second charge refunded, the “customer relations” department (who could more accurately be described as para-legals) stated a paragraph in the fine print of their contract allowed them to legally not have to give me my money back. I laughed and called my credit card company. Huge red flag when a company values a $69 charge more than their reputation. Conclusion – pay the extra money, you can’t teach ethics.

I switch to Nextiva, lured by the low rates, and migrated from my previous provider Mitel. The salesman was friendly, eager to tell me how they would provide everything I need, and efficient in taking my credit card number down. Aside from that, the event was the catalyst to one of the worst B-B experiences I’ve ever been apart of.

The day my term ended on my Mitel contract, I grabbed my Nextiva phones and began the set-up process. After hours on the phone with 4-5 different people, each one being re-explained the situation in full as I was yet again passed off as someone else’s problem. I wondered – where was this friendly “customer service” I had experienced in the sales process.

Finally, after 1/2 of my day has dwindled and I see the sun setting through my office window, the support staff had come to the conclusion that the generic at&t high speed modem that myself and a good 1/4 of the country has, is not compatible with their service.

I wanted a refund. I didn’t get one. Instead of refunding me the phone system the monthly service charge, I was surprised by another monthly service charge to my account 2 DAYS LATER. Somehow the customer service department thought that it would be acceptable to charge me a second time on their “month-month” contract for a service never established.

Ironically this phone company doesn’t seem to value their word of mouth reputation. As when I called in to get the second charge refunded, the “customer relations” department (who could more accurately be described as para-legals) stated a paragraph in the fine print of their contract allowed them to legally not have to give me my money back.

I laughed and called my credit card company. Huge red flag when a company values a $69 charge more than their reputation.

Conclusion – pay the extra money, you can’t teach ethics.

Pros: sales guy was friendly atleast.
Cons: Everything...
Would Recommend: No
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Provider Overview

If your business is in the search for nothing but the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and by 2017 they now provide service to over 100,000 customers worldwide. Nextiva’s unique cloud solutions allow any size company to establish the most capable and robust communication system possible – from the starting small to midsize business, up to airlines that routinely make international flights, and even Japanese-based automobile manufacturers.

With a reputation for one of the top companies to work for, Nextiva offers a warm and positive atmosphere that even extends to their client base. Nextiva has won multiple awards for their outstanding U.S. based, in house customer service, with both friendly helpful agents, and minimal downtime for users when it matters most. Innovation is also something Nextiva is highly regarded for, as the provider is constantly changing the landscape and introducing revolutionary solutions and products. Their next generation call center platform, NextOS and data analytic solutions put Nextiva in a class of their own.

Available Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line:

It should come as almost no surprise to hear that Nextiva frequently ranks top amongst user reviews of service providers. Nextiva offers some of the most compelling services and solutions at some of the best price points for the industry, all while maintaining a robust, carrier grade network with redundant data centers scattered around the country. Any business that requires an absolute complete package, but also might require some assistance in developing the best solution for their unique situation will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system, they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling included, among some of high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution then the basic Office Pro will supply the necessary features, others you didn’t expect to have at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you remember Nextiva’s award winning service and support.

Beyond just communications, Nextiva has continued to innovate and expand their offerings wherever the Nextiva touch is necessary. If your business also requires contact center functions to handle incoming phone calls, Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal – in fact NextOS can even be considered an entire operating system for your communications setup, and with Nextiva driving everything, the entire experience is seamless, simple and quick.

Nextiva does also offer PBX SIP trunking for any business that wants to take advantage of legacy solutions, or even Nextiva Drive for cloud storage and Nextiva vFax for all internet faxing. At the end of the day, Nextiva is one of the most well rounded Unified Communication providers on the market – the combination of a diversified solution portfolio, unmatched service and support, and a robust network are a key recipe for Nextiva’s success, and your business’ success.

Screenshots
  • Nextiva Analytics Summary
    Nextiva Analytics Summary
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva User Overview
    Nextiva User Overview
  • Nextiva Monitoring Dashboard
    Nextiva Monitoring Dashboard
  • Nextiva Analytics Summary
    Nextiva Analytics Summary
  • Nextiva Analytics User Activity
    Nextiva Analytics User Activity
  • Nextiva Report Overview
    Nextiva Report Overview

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