Overall
4.6
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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
91%
Recommend It
342
User Reviews
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We had a problem with our clients…

We had a problem with our clients’ outgoing caller IDs saying “Front Desk 1” or “Check In” instead of the company name. We didn’t want to change the name of the phone, but the ILEC and CLEC. I was getting frustrated after a month of this and trying to get it fixed, until I finally reached the technician Ivan Strotckyi. He is an excellent technician and was able to resolve a problem that six prior phone calls still had not fixed. Thank you Ivan!

We had a problem with our clients’ outgoing caller IDs saying “Front Desk 1” or “Check In” instead of the company name. We didn’t want to change the name of the phone, but the ILEC and CLEC. I was getting frustrated after a month of this and trying to get it fixed, until I finally reached the technician Ivan Strotckyi. He is an excellent technician and was able to resolve a problem that six prior phone calls still had not fixed. Thank you Ivan!

Would Recommend: Yes

We are happy with how our transition to…

We are happy with how our transition to VoIP has gone so far. We spoke to about 6 different providers before we decided to proceed with Nextiva. We chose them for a few reasons; they were the only provider that responded to our questions in a timely manner initially, their pricing is very competitive, and we were confident they could delivery us exactly what we wanted. Implementation went well, and it was clear they are very experienced in this area. We had zero issues, and our staff was very impressed with how smooth the entire process was. It’s a big step up from our old system.

We are happy with how our transition to VoIP has gone so far. We spoke to about 6 different providers before we decided to proceed with Nextiva. We chose them for a few reasons; they were the only provider that responded to our questions in a timely manner initially, their pricing is very competitive, and we were confident they could delivery us exactly what we wanted. Implementation went well, and it was clear they are very experienced in this area. We had zero issues, and our staff was very impressed with how smooth the entire process was. It’s a big step up from our old system.

Would Recommend: Yes

Ordered service and got it going but…

Ordered service and got it going but had a minor issue. Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional. Support after the sale is very important and everything I have encountered has been great.

Ordered service and got it going but had a minor issue. Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional.

Support after the sale is very important and everything I have encountered has been great.

Pros: Wonderful support, Does exactly what we need and is very reasonably priced.
Cons: None so far.
Would Recommend: Yes

I was on a phone call for over an hour…

I was on a phone call for over an hour with Pavel Yukhimovich. He did a wonderful job patiently guiding me through all the steps and helped successfully set up our Auto Attendant etc. Overall I’m extremely satisfied with the assistance I was provided. It was a good start of hopefully long term business relationship with Nextiva. Thank you, Pavel!

I was on a phone call for over an hour with Pavel Yukhimovich. He did a wonderful job patiently guiding me through all the steps and helped successfully set up our Auto Attendant etc. Overall I’m extremely satisfied with the assistance I was provided. It was a good start of hopefully long term business relationship with Nextiva. Thank you, Pavel!

Pros: RELIABLE Customer Service.
Cons: Pricing.
Would Recommend: Yes

I had great customer support from Aren…

I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on. I really appreciated the time he took to check the security of the account and that we ended on resolving the issue.

I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on. I really appreciated the time he took to check the security of the account and that we ended on resolving the issue.

Pros: Great customer support.
Cons: Price is a bit high.
Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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