We have been implementing Nextiva services at many of our locations across the country and have had nothing but good experiences with them. Their pricing is extremely competitive, the technology is progressive, and all of the products are user-friendly and very intuitive. Would definitely recommend! 10/10!
Nextivia has made business calling easy, effective, and affordable. The easy messaging system if my favorite part because having a simple platform makes a phone system no more complicated then it needs to be. All of these qualities have made it a perfect service for someone who has recently gotten started in the sales world.
Everything you would like in a business phone is here in one place and this also allows you to set up a professional interface. I do understand because it is an app there are glitches at times. Outside of minor issues which tend to be avoidable most times, I have no issues. I had no problems creating a line of call transfers and allocating responsibilities throughout my companies phone answering system.
I have had a great experience since launch. The service is easy setup and with a hybrid work schedule it's seamless to my customers, since I am always available no matter which office or on the road. Only one feature request, if I could see a monthly summary report of activity to benchmark against client success work, that would be icing!
Has many features for call center that are really useful for high call volume and to monitor, recordings great, customer services has always responded quickly. Issues resolved on timely matter customer service is friendly and has knowledge of their product. Have many lines and all of them working fine
Nextiva is has great features but they have no one to help you get these going to trained on how to use them. To merge an account is also a huge under going. They keeping losing people since we have had a handful of people working with our account but suddenly they are gone and we have to wait to get another.
We have been using this app for a few months now and it is just terrible our staff are giving up on it and no one can find me a good solution. We have had trouble ever since we moved to work with them. We have calls dropping, inability to transfer, issues connecting, and apps signing out for no reason. People are offline, and texting does not work. The app freezes if you click too many times. It is just a mess highly recommend looking at ringcentral first. I think Nextivia's desktop system works better but their app is horrible, and the features struggle. Only admin can place business ours. the DND does not work.... I have a long list of issues and no one can solve any one of them.
Nextiva has been amazing to get set up and start using, and it offers all the features we need with upfront transparent pricing.
Can't say enough good things, we had some nightmares with their competitors and are relieved that Nextiva was a great fit for our use case.
The app is sleek and easy to use - it's part of our day to day workflow tools.
Nextiva One has completely transformed how we communicate and work together, making a huge difference in how smoothly our business runs. It brings together everything we need - voice, video, chat, and SMS - all in one place, making it easier than ever for us to collaborate internally. What's really impressive is how reliable, user-friendly, and adaptable it is; it just keeps up with our growing demands without any hassle.
It has allowed me to expand my business by automating replies to customers which in return has made my sales increase up to 30% since i get to spend more time on productive things regarding my business rather than having to spend long minutes in one conversation.
Nextiva is a customer experience management, unified communications, and omnichannel contact center solution with scalable options for small businesses and enterprises. Unlike many competitors, all Nextiva plans include extensive social media and reputation management features that provide deep insights into customers and competitors while increasing brand recognition amongst target markets.
In addition to social media and review sites, Nextiva users can connect with customers via inbound/outbound voice calling, live or automated website chat, email, SMS text messaging, video calling with customer screen sharing, and virtual faxing.
Intelligent routing, multi-level IVR, conversation recording/transcription, and robust analytics further optimize the customer journey across agent-led and self-service interactions. Team members can collaborate via video meetings, chat messaging and file sharing. Supervisors can use performance gamification, in-conversation coaching, and WFM scheduling solutions to keep agent engagement high and ensure a top-quality customer experience.
All Nextiva plans include 24/7 self-service across voice, email, and chat channels alongside flexible pricing options and a 99.999% network uptime powered by 8 global points of presence.
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Nextiva offers two unified customer experience solutions: one for small businesses and another for enterprise customers.
The Small Business CX platform has 4 bundled plans with annual and monthly billing options, while the Enterprise CX platform has 3 plans with more flexible pricing options that let customers choose from bundled plans, concurrent pricing, and usage-based pricing.
Below, we break down Nextiva pricing for small business and enterprise users.
Nextiva Small Business offers 4 plans from $20-$60/user per month with annual billing and $25-$75/user/month with monthly billing. Users can scale between plans for additional communication channels, more social media and review site accounts, third-party integrations, and workflow automation features. All Nextiva Small Business plans include 24/7 customer support via phone, website chat, and email.
Best For: Digital-only startups looking to increase engagement and brand recognition across social media and online review sites without getting bogged down by advanced features or third-party integrations
Nextiva Digital includes social media messaging and management for 2 accounts, 2 group email accounts, and review management for 2 ecommerce site accounts, 2 app store accounts, and 2 online review site accounts. All channels are streamlined into a unified digital interface. Digital users also get 1 real-time reporting dashboard, 2 advanced reporting dashboards, and competitor monitoring.
Users can add live website chat and automated website chatbots for additional fees.
Best For: Growing small businesses that need voice and digital channels for omnichannel communication between customers and live agents, as well as basic team collaboration tools that connect employees across different locations and devices
Nextiva Core adds inbound/outbound VoIP voice calling with smart call routing and AI voicemail transcription, 100 SMS text messages/user per month, internal and customer-facing video meetings with customer screenshare, team chat with file sharing, audio conferencing, and access to the Nextiva desktop and mobile apps. Users can manage and monitor 3 social media accounts, 3 ecommerce site accounts, 3 app store accounts, and 3 online review site accounts. Contact management, SSO, GDPR ad PCI compliance, and integrations with Google Workspace and Microsoft 365 are also included, as are 2 real-time dashboards and 3 advanced reports.
Users can add live website chat, automated website chat, virtual faxing, customer:team SMS texting, a toll-free number, call recording, voice analytics, Microsoft Teams integration, and CRM integrations for additional fees.
Best For: SMBs currently struggling to manage a high daily contact volume across voice and digital channels that need stronger customer self-service features, like chatbots and auto attendants, to free up agents and keep customer wait times low. Engage users also need deeper analytics, including custom reporting and performance gamification, to prevent agent burnout and optimize workflows
Nextiva Engage adds live website chat, automated website chatbots, virtual faxing, a toll-free number with 2,000 monthly toll-free minutes, voice and video recording, customer to team SMS texting, HITRUST certification, voice analytics, 10 advanced reports, and access to the inbound sales and service call center. The plan also includes 250 SMS texts/user per month, 3 group email inboxes, and management for 10 social media accounts, 10 ecommerce site accounts, 10 app store accounts, and 10 online review site accounts.
Microsoft Teams integration is included, but CRM software integrations require an additional fee.
Best For: Larger businesses ready to automate routine business processes, offer more advanced customer self-service tools to resolve support issues without a live agent, and monitor their business reputation and competitor engagement across numerous review sites and social media platforms.
The Nextiva Power Suite adds unlimited SMS text messaging and shared email inboxes, 10,000 monthly toll-free minutes, and management for an unlimited number of social media accounts, ecommerce accounts, app store accounts, and online review site accounts. Unlimited reporting is also included, and users have access to web-based dual systems for voice and digital platform management.
CRM integrations, as well as API access, are still only available as paid add-ons. AI-powered live call transcription with call summaries, intelligent and skills-based routing, and advanced IVR are additional available add-ons.
Nextiva Enterprise offers three bundled plans from $129-$199/agent per month. In addition to monthly pricing, Enterprise users can choose usage-based or concurrent pricing for greater cost savings. The AI-powered Enterprise platform lets contact centers scale to add conversation analytics, additional communication channels, Workforce Management (WFM) tools, and more.
Best For: Growing call centers ready to leverage auto dialers, dynamic scripting, and campaign management tools to increase sales
Nextiva Essential users have access to one communication channel, and can choose from email, voice, SMS, social media, or live and automated chat. If customers choose voice, they’ll also get quarterback, progressive, and predictive auto dialers with voicemail drop, a dial by name auto attendant, voice customer surveys, QM voice recording, automated callbacks, and AI call transcription/summaries (usage-based fees.)
All channels include campaign management features, workflow automation with a drag-and-drop design tool, customer surveys, dynamic agent scripting, proactive outbound customer notifications, real-time reporting, full API access, team chat, queueing, intelligent routing, interaction recording, CRM integrations, and access to Nextiva “mini-CRM.”
Best For: True omnichannel contact centers that want to connect with customers across voice and digital channels within a streamlined interface. Professional users also need omnichannel self-service options and basic performance management via agent screen recording and in-conversation coaching from supervisors.
Nextiva Professional adds omnichannel communication, a unified agent dashboard, agent screen recording, advanced self-service bot design tools that integrate with third-party platforms, agent-supervisor screen sharing, in-conversion coaching, PCI compliance, and geographic disaster recovery.
Best For: Enterprise omnichannel contact centers with a high daily contact volume across voice and digital channels. Premium users are looking for an all-in-one CCaaS solution with built-in workforce management, agent coaching, AI-powered workflow management, and conversation analytics
Nextiva Premium adds scheduling and forecasting workforce management tools, advanced AI-powered CX analytics, multi-agent screen recording, and workflow optimization with interaction deflection.
While Nextiva integrates with numerous social media platforms and review websites, its products offer limited third-party software integrations.
Small Business Core and above plans integrate with Outlook and Google Contacts only, while Engage and Power Suite plans also include Microsoft Teams integration. CRM system integrations and API access are only available to Small Business users via paid add-ons.
That said, Small Business integrates with social media platforms like Facebook, X (Twitter), LinkedIn, Instagram, TikTok, and YouTube. It also integrates with review sites like Yelp, Trip Advisor, Google Reviews, Amazon, Google Store, Google Play Store, the Apple App Store, and the Google Play Store.
All Nextiva Enterprise users have access to APIs and integrations with 15+ third-party platforms including ServiceNow, Zoho, Salesforce, Zendesk, HubSpot, Five9, SugarCRM, Act! CRM, Oracle Sales Cloud and NetSuite, Microsoft Teams and Microsoft, Bullhorn, Workbooks, Google Workspace, Lotus Notes, ConnectWise, and GoldMine.
The Nextiva Mobile App for iOS and Android provides VoIP calling (as a softphone), live chat, video calling and conferencing, and text messaging.
While the mobile version doesn’t have the same breadth of capabilities as the desktop platform, it still supports many agent collaboration tools and customer-facing tools.
Essentially a contact center in the palm of your hand, the Nextiva Mobile App offers many of the calling features that the desktop version does, including:
Nextiva is a scalable platform with flexible pricing and competitive social media and reputation management features. That said, pushy salespeople, limited team collaboration tools, and expensive plans are potential drawbacks. We explore the top Nextiva pros and cons in greater detail below.
Nextiva Small Business is Best For:
Nextiva Enterprise is best for:
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