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4.7
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Nextiva

Scottsdale, AZ
If your business is in the search for nothing but the best, then Nextiva should be the first option...
2005
Year Founded
88%
Recommend It
64
User Reviews
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Joe K.'s review forNextiva

We have Nextiva with 6 Polycom…

We have Nextiva with 6 Polycom VVX401 phones for several months now. We are extremely happy. We originally switched from our extinct landline system with no options (7 lines) to another VOIP provider. That service was a total fail. We then nervously tried Nextiva. To our delight, it works well and tech support has been awesome. They answer the phone AND provide prompt solutions. We will continue to add more lines from Nextiva as we grow our business.

We have Nextiva with 6 Polycom VVX401 phones for several months now. We are extremely happy. We originally switched from our extinct landline system with no options (7 lines) to another VOIP provider. That service was a total fail. We then nervously tried Nextiva. To our delight, it works well and tech support has been awesome. They answer the phone AND provide prompt solutions. We will continue to add more lines from Nextiva as we grow our business.

Would Recommend: Yes

I am a new customer to Nextiva…

I am a new customer to Nextiva. While there were some small technical issues in setting up business account , the Nextiva team were always professional, courteous, and available to assist. As a business owner, customer service is the number one reason I choose a business partnership. Nextiva has met the standard for me, and the price is right to boot!

I am a new customer to Nextiva. While there were some small technical issues in setting up business account , the Nextiva team were always professional, courteous, and available to assist. As a business owner, customer service is the number one reason I choose a business partnership. Nextiva has met the standard for me, and the price is right to boot!

Would Recommend: Yes
Nicholas K.'s review forNextiva

Nextiva’s SIP trunks on our…

Nextiva’s SIP trunks on our Panasonic phone system proved to be unreliable. Drop outs on calls were common -tech support could not find the issue and said the call was ended by the other party. We have SIP Trunks from other providers we use constantly and have never had the same issue so we know it’s at Nextiva’s end. Upon cancelling the service we were charged for almost another month and they refused to provide a credit for this. This company is a sales machine which suffers from big company syndrome – it’s all about the number of subscribers they get and nothing else. Support is not easy to get and you are told to submit a ticket and it takes about a day to hear back. We ended up moving our services to LegacySIP and they provided a much higher level of personalized service.

Nextiva’s SIP trunks on our Panasonic phone system proved to be unreliable. Drop outs on calls were common -tech support could not find the issue and said the call was ended by the other party. We have SIP Trunks from other providers we use constantly and have never had the same issue so we know it’s at Nextiva’s end. Upon cancelling the service we were charged for almost another month and they refused to provide a credit for this. This company is a sales machine which suffers from big company syndrome – it’s all about the number of subscribers they get and nothing else. Support is not easy to get and you are told to submit a ticket and it takes about a day to hear back. We ended up moving our services to LegacySIP and they provided a much higher level of personalized service.

Pros: Unlimited Call Plans.
Cons: Unreliable.
Would Recommend: No

Support was willing to work with…

Support was willing to work with me and he was great! He went above and beyond to handle anything I needed. There service is great for your business needs just make sure you are clear on what your business needs are.

Support was willing to work with me and he was great! He went above and beyond to handle anything I needed. There service is great for your business needs just make sure you are clear on what your business needs are.

Would Recommend: Yes
JD G.'s review forNextiva

I’ve been sorely disappointed…

I’ve been sorely disappointed with Nextiva and I learned a very hard lesson about salesmen overpromising and underdelivering… We took over a Powersports dealership about a year ago and needed to purchase a new phone system. Everyone I spoke with in town told me to avoid VOIP like the plague, but I really liked some of the things you could do with it so I went online and read the reviews for several different VOIP companies and saw Nextiva had glowing reviews and a pretty large portfolio of companies they work with. I was impressed! I then reached out to their sales department and they sold me on how seamless their system was and how great their customer service was and that if I ever had any issues at all, I could reach back out directly to the salesman and he’d get me taken care of. All of that was a lie…the installation process was cumbersome, the set up even worse, the “customer service” I’ve received from the Account Management team has been subpar at best, and I’ve never been able to reach the salesman since I started calling him out on the lies he fed me. The thing that bothers me the most is they screwed up big time with our set up and installation, which ended up costing us a couple thousand dollars, and when I asked for some compensation for their mistake, they blamed me for the confusion and said that I signed a 3 year contract and I was obligated to pay them what I agreed to. Each and everytime I have any complaint or concern, they bring up the contract that I signed…its not about my satisfaction as a customer…its about the contract, which if you want to get out of, you must pay the ENTIRE remaining term. If you choose to go with this company, I DO NOT recommend signing a contract. The actual service they provide is good for the most part. We’ve had a couple outages, but nothing too major.

I’ve been sorely disappointed with Nextiva and I learned a very hard lesson about salesmen overpromising and underdelivering…

We took over a Powersports dealership about a year ago and needed to purchase a new phone system. Everyone I spoke with in town told me to avoid VOIP like the plague, but I really liked some of the things you could do with it so I went online and read the reviews for several different VOIP companies and saw Nextiva had glowing reviews and a pretty large portfolio of companies they work with. I was impressed! I then reached out to their sales department and they sold me on how seamless their system was and how great their customer service was and that if I ever had any issues at all, I could reach back out directly to the salesman and he’d get me taken care of. All of that was a lie…the installation process was cumbersome, the set up even worse, the “customer service” I’ve received from the Account Management team has been subpar at best, and I’ve never been able to reach the salesman since I started calling him out on the lies he fed me.

The thing that bothers me the most is they screwed up big time with our set up and installation, which ended up costing us a couple thousand dollars, and when I asked for some compensation for their mistake, they blamed me for the confusion and said that I signed a 3 year contract and I was obligated to pay them what I agreed to. Each and everytime I have any complaint or concern, they bring up the contract that I signed…its not about my satisfaction as a customer…its about the contract, which if you want to get out of, you must pay the ENTIRE remaining term.

If you choose to go with this company, I DO NOT recommend signing a contract. The actual service they provide is good for the most part. We’ve had a couple outages, but nothing too major.

Pros: Decent Reliability.
Cons: "Customer Service".
Would Recommend: No
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Provider Overview

If your business is in the search for nothing but the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and by 2017 they now provide service to over 100,000 customers worldwide. Nextiva’s unique cloud solutions allow any size company to establish the most capable and robust communication system possible – from the starting small to midsize business, up to airlines that routinely make international flights, and even Japanese-based automobile manufacturers.

With a reputation for one of the top companies to work for, Nextiva offers a warm and positive atmosphere that even extends to their client base. Nextiva has won multiple awards for their outstanding U.S. based, in house customer service, with both friendly helpful agents, and minimal downtime for users when it matters most. Innovation is also something Nextiva is highly regarded for, as the provider is constantly changing the landscape and introducing revolutionary solutions and products. Their next generation call center platform, NextOS and data analytic solutions put Nextiva in a class of their own.

Available Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line:

It should come as almost no surprise to hear that Nextiva frequently ranks top amongst user reviews of service providers. Nextiva offers some of the most compelling services and solutions at some of the best price points for the industry, all while maintaining a robust, carrier grade network with redundant data centers scattered around the country. Any business that requires an absolute complete package, but also might require some assistance in developing the best solution for their unique situation will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system, they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling included, among some of high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution then the basic Office Pro will supply the necessary features, others you didn’t expect to have at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you remember Nextiva’s award winning service and support.

Beyond just communications, Nextiva has continued to innovate and expand their offerings wherever the Nextiva touch is necessary. If your business also requires contact center functions to handle incoming phone calls, Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal – in fact NextOS can even be considered an entire operating system for your communications setup, and with Nextiva driving everything, the entire experience is seamless, simple and quick.

Nextiva does also offer PBX SIP trunking for any business that wants to take advantage of legacy solutions, or even Nextiva Drive for cloud storage and Nextiva vFax for all internet faxing. At the end of the day, Nextiva is one of the most well rounded Unified Communication providers on the market – the combination of a diversified solution portfolio, unmatched service and support, and a robust network are a key recipe for Nextiva’s success, and your business’ success.

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