Overall
4.6
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Nextiva

Scottsdale, AZ
If your business is in the search for nothing but the best, then Nextiva should be the first option...
2006
Year Founded
88%
Recommend It
72
User Reviews
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One of the best decisions that we…

One of the best decisions that we have made as a business. We need a solid communication system for our business and looked at the various options on the market. With no knowledge of the other VoIP providers, we called all of them to get a fair quote and wrote an assessment of their services. After some consideration, we decided to go with Nextiva based on the overall best structure of their platform and its’ affordability. It seems as if they have a good track record and consistently evolving as a company to provide better service.

One of the best decisions that we have made as a business. We need a solid communication system for our business and looked at the various options on the market. With no knowledge of the other VoIP providers, we called all of them to get a fair quote and wrote an assessment of their services. After some consideration, we decided to go with Nextiva based on the overall best structure of their platform and its’ affordability. It seems as if they have a good track record and consistently evolving as a company to provide better service.

Pros: Mobile App is a lifesaver.
Cons: Wish we joined earlier.
Would Recommend: Yes

Have loved using this software on our…

Have loved using this software on our computers and phones. They have great customer service and are always working to enhance their platform.

Have loved using this software on our computers and phones. They have great customer service and are always working to enhance their platform.

Would Recommend: Yes

Nextiva’s implementation team was…

Nextiva’s implementation team was great to work with. They set proper expectations and met all timelines.

Nextiva’s implementation team was great to work with. They set proper expectations and met all timelines.

Would Recommend: Yes

Nextiva has created a portal that…

Nextiva has created a portal that makes it extremely easy to set up and manage employees quickly and accurately. We have a team of 50, and the installation was super simple. The customer service rocks.

Nextiva has created a portal that makes it extremely easy to set up and manage employees quickly and accurately. We have a team of 50, and the installation was super simple. The customer service rocks.

Would Recommend: Yes
Drew C.'s review forNextiva

Run from this company. I signed up with them…

Run from this company. I signed up with them after their aggressive marketing campaign. They kept telling us that it would save us money and that all of these great features were on the horizon. They have not delivered on any of them and items that have been released were extremely disappointing. We paid extra for analytics and it never worked properly and they never refunded a penny! And this was after 6+ mos. of using it. We set this up as a test account and needless to say we will not be moving over the rest of our locations. I have had issues with every department there. Our credit card was compromised and they emailed us telling us our service would be shut off by a certain date a few days out. I called back to say that a new card should be in there within 24 hours and to apologize for the mix up. The head of billing basically said, then why are you calling you’re not even shut off. I was trying to professional. This is something she could learn. Support couldn’t set up the phones with the first three people who tried. It’s an easy set up that no other provider had struggled with. I had not planned on spending 1 hour per phone setting up when the phones came from Nextiva. The bill has turned out not to be less per person as promised. Now they are calling me all of the time to sell me more of their “features”. They are telling me about the CRM that will be released soon. Why would I consider moving our sensitive information to their platform when they couldn’t ever make analytics work? When I first signed up, before my bill mysteriously increased, I referred a colleague with a small office and only basic phone needs. After filling out so many tax documents and calling my sales lady, I still have never been paid on the referral. They owe me over $1000. Also, their people who work on referrals will never speak to me. They will barely return an email. They have asked for the same items over and over for months, even once they had the information they were asking for earlier in the same email chain! The only reason I still have the account is because they are so slow on porting out the numbers, that I have no choice but to keep paying. They fail on all fronts. I gave the nine months to try and fix it and it is worse than ever and we don’t even have a complicated set up. Don’t get sucked in to this company. There are way too many good options out there.

Run from this company. I signed up with them after their aggressive marketing campaign. They kept telling us that it would save us money and that all of these great features were on the horizon. They have not delivered on any of them and items that have been released were extremely disappointing. We paid extra for analytics and it never worked properly and they never refunded a penny! And this was after 6+ mos. of using it. We set this up as a test account and needless to say we will not be moving over the rest of our locations.

I have had issues with every department there. Our credit card was compromised and they emailed us telling us our service would be shut off by a certain date a few days out. I called back to say that a new card should be in there within 24 hours and to apologize for the mix up. The head of billing basically said, then why are you calling you’re not even shut off. I was trying to professional. This is something she could learn.

Support couldn’t set up the phones with the first three people who tried. It’s an easy set up that no other provider had struggled with. I had not planned on spending 1 hour per phone setting up when the phones came from Nextiva.

The bill has turned out not to be less per person as promised. Now they are calling me all of the time to sell me more of their “features”. They are telling me about the CRM that will be released soon. Why would I consider moving our sensitive information to their platform when they couldn’t ever make analytics work?

When I first signed up, before my bill mysteriously increased, I referred a colleague with a small office and only basic phone needs. After filling out so many tax documents and calling my sales lady, I still have never been paid on the referral. They owe me over $1000. Also, their people who work on referrals will never speak to me. They will barely return an email. They have asked for the same items over and over for months, even once they had the information they were asking for earlier in the same email chain!

The only reason I still have the account is because they are so slow on porting out the numbers, that I have no choice but to keep paying.

They fail on all fronts. I gave the nine months to try and fix it and it is worse than ever and we don’t even have a complicated set up. Don’t get sucked in to this company. There are way too many good options out there.

Pros: Not any at all!.
Cons: Not any at all!.
Would Recommend: No
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Provider Overview

If your business is in the search for nothing but the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and by 2017 they now provide service to over 100,000 customers worldwide. Nextiva’s unique cloud solutions allow any size company to establish the most capable and robust communication system possible – from the starting small to midsize business, up to airlines that routinely make international flights, and even Japanese-based automobile manufacturers.

With a reputation for one of the top companies to work for, Nextiva offers a warm and positive atmosphere that even extends to their client base. Nextiva has won multiple awards for their outstanding U.S. based, in house customer service, with both friendly helpful agents, and minimal downtime for users when it matters most. Innovation is also something Nextiva is highly regarded for, as the provider is constantly changing the landscape and introducing revolutionary solutions and products. Their next generation call center platform, NextOS and data analytic solutions put Nextiva in a class of their own.

Available Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line:

It should come as almost no surprise to hear that Nextiva frequently ranks top amongst user reviews of service providers. Nextiva offers some of the most compelling services and solutions at some of the best price points for the industry, all while maintaining a robust, carrier grade network with redundant data centers scattered around the country. Any business that requires an absolute complete package, but also might require some assistance in developing the best solution for their unique situation will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system, they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling included, among some of high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution then the basic Office Pro will supply the necessary features, others you didn’t expect to have at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you remember Nextiva’s award winning service and support.

Beyond just communications, Nextiva has continued to innovate and expand their offerings wherever the Nextiva touch is necessary. If your business also requires contact center functions to handle incoming phone calls, Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal – in fact NextOS can even be considered an entire operating system for your communications setup, and with Nextiva driving everything, the entire experience is seamless, simple and quick.

Nextiva does also offer PBX SIP trunking for any business that wants to take advantage of legacy solutions, or even Nextiva Drive for cloud storage and Nextiva vFax for all internet faxing. At the end of the day, Nextiva is one of the most well rounded Unified Communication providers on the market – the combination of a diversified solution portfolio, unmatched service and support, and a robust network are a key recipe for Nextiva’s success, and your business’ success.

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