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4.5
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Nextiva

Scottsdale, AZ
If your business is in the search for nothing but the best, then Nextiva should be the first option...
2005
Year Founded
88%
Recommend It
51
User Reviews
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The quick reason for me giving them…

The quick reason for me giving them 5 stars for everything is because I was in a bind on Sunday. Our office phones stopped working and our repair technician wasn’t around to answer our calls. In fact, he still hasn’t gotten back to me. So I started looking at other companies we can use for phone service and came across Nextiva. I signed up yesterday. Got the phones delivered today and they are working well, for now. We still need to transfer our phone numbers over from Cox and that may take a while but in the meantime, we are able to work just fine. Everything I read about Nextiva being good at customer service was true. They were able to guide me and get me setup and I didn’t need to have anyone come into my office to set things up. I’m writing this as a way of saying thank you to Nextiva for their help. Each person I spoke with was kind and helpful. On Sunday I felt like I was going to be in trouble and after a few hours of researching what I need to get, Nextiva seemed like the best choice and they were. The interesting thing with all of this is that Nextiva is actually cheaper than what we were paying before. So in the end, I am paying less and getting a better service. If you are reading this and can relate to what I went through on Sunday, just ditch the local phone technician and phone company and go with Nextiva. It’s much better.

The quick reason for me giving them 5 stars for everything is because I was in a bind on Sunday. Our office phones stopped working and our repair technician wasn’t around to answer our calls. In fact, he still hasn’t gotten back to me. So I started looking at other companies we can use for phone service and came across Nextiva. I signed up yesterday. Got the phones delivered today and they are working well, for now.

We still need to transfer our phone numbers over from Cox and that may take a while but in the meantime, we are able to work just fine. Everything I read about Nextiva being good at customer service was true. They were able to guide me and get me setup and I didn’t need to have anyone come into my office to set things up. I’m writing this as a way of saying thank you to Nextiva for their help. Each person I spoke with was kind and helpful. On Sunday I felt like I was going to be in trouble and after a few hours of researching what I need to get, Nextiva seemed like the best choice and they were. The interesting thing with all of this is that Nextiva is actually cheaper than what we were paying before. So in the end, I am paying less and getting a better service. If you are reading this and can relate to what I went through on Sunday, just ditch the local phone technician and phone company and go with Nextiva. It’s much better.

Pros: Everything about them.
Cons: Nothing.
Would Recommend: Yes

The customer service representative…

The customer service representative was very professional and took time to listen to my issue and answer my questions regarding the service. It’s great to work with such a dedicated company with excellent products and amazing service.

The customer service representative was very professional and took time to listen to my issue and answer my questions regarding the service. It’s great to work with such a dedicated company with excellent products and amazing service.

Would Recommend: Yes

Nextiva has been my VoIP provider…

Nextiva has been my VoIP provider for the last four years. Nextiva’s reliability has improved our business and the support people are very responsive to questions and queries. Call quality has been as good as a cell phone.

Nextiva has been my VoIP provider for the last four years. Nextiva’s reliability has improved our business and the support people are very responsive to questions and queries. Call quality has been as good as a cell phone.

Would Recommend: Yes

Got the service installed…

Got the service installed beg 2017, and we have noticed several issues: – People we call hear us to far away – Calls drop in the middle of the call – Broken communications specially to Latin America – When we report a problem calling a number they say they need to trace the call to detect any issues; since we have had issues with many numbers, they have to try to fix the connection some how for each number, so you have to report issues with the exact details of the call, and you sort of become part of their support department having to send reports constantly. – some times you have to call 2-3 times a number in order to get a ring tone – Some customers in Latin America have told me that it shows I am calling from Rusia on their Caller ID. We are not too happy with the quality of the service , I wish we still had the ATT land line.

Got the service installed beg 2017, and we have noticed several issues:

– People we call hear us to far away
– Calls drop in the middle of the call
– Broken communications specially to Latin America
– When we report a problem calling a number they say they need to trace the call to detect any issues; since we have had issues with many numbers, they have to try to fix the connection some how for each number, so you have to report issues with the exact details of the call, and you sort of become part of their support department having to send reports constantly.
– some times you have to call 2-3 times a number in order to get a ring tone
– Some customers in Latin America have told me that it shows I am calling from Rusia on their Caller ID.

We are not too happy with the quality of the service , I wish we still had the ATT land line.

Pros: Features / Price.
Cons: Quality of the service.
Would Recommend: No
Kris M.'s review forNextiva

The price is amazing and the process…

The price is amazing and the process is interesting BUT we are a business and we’re not in the phone book at all (so customers can’t find us), the sounds cuts out frequently, customers say they try to call me and it doesn’t go through and I’m sitting by the phone and it doesn’t ring (not all the time but occasionally) and faxes don’t go through both ways although it says it’s a “success”. VERY FRUSTRATING and terrible for our business!

The price is amazing and the process is interesting BUT we are a business and we’re not in the phone book at all (so customers can’t find us), the sounds cuts out frequently, customers say they try to call me and it doesn’t go through and I’m sitting by the phone and it doesn’t ring (not all the time but occasionally) and faxes don’t go through both ways although it says it’s a “success”. VERY FRUSTRATING and terrible for our business!

Pros: Saves money.
Cons: not in phone book, cuts out, missed calls.
Would Recommend: No
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Provider Overview

If your business is in the search for nothing but the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and by 2017 they now provide service to over 100,000 customers worldwide. Nextiva’s unique cloud solutions allow any size company to establish the most capable and robust communication system possible – from the starting small to midsize business, up to airlines that routinely make international flights, and even Japanese-based automobile manufacturers.

With a reputation for one of the top companies to work for, Nextiva offers a warm and positive atmosphere that even extends to their client base. Nextiva has won multiple awards for their outstanding U.S. based, in house customer service, with both friendly helpful agents, and minimal downtime for users when it matters most. Innovation is also something Nextiva is highly regarded for, as the provider is constantly changing the landscape and introducing revolutionary solutions and products. Their next generation call center platform, NextOS and data analytic solutions put Nextiva in a class of their own.

Available Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line:

It should come as almost no surprise to hear that Nextiva frequently ranks top amongst user reviews of service providers. Nextiva offers some of the most compelling services and solutions at some of the best price points for the industry, all while maintaining a robust, carrier grade network with redundant data centers scattered around the country. Any business that requires an absolute complete package, but also might require some assistance in developing the best solution for their unique situation will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system, they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling included, among some of high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution then the basic Office Pro will supply the necessary features, others you didn’t expect to have at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you remember Nextiva’s award winning service and support.

Beyond just communications, Nextiva has continued to innovate and expand their offerings wherever the Nextiva touch is necessary. If your business also requires contact center functions to handle incoming phone calls, Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal – in fact NextOS can even be considered an entire operating system for your communications setup, and with Nextiva driving everything, the entire experience is seamless, simple and quick.

Nextiva does also offer PBX SIP trunking for any business that wants to take advantage of legacy solutions, or even Nextiva Drive for cloud storage and Nextiva vFax for all internet faxing. At the end of the day, Nextiva is one of the most well rounded Unified Communication providers on the market – the combination of a diversified solution portfolio, unmatched service and support, and a robust network are a key recipe for Nextiva’s success, and your business’ success.

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