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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software. Top...
2006
Year Founded
93%
Recommend It
1694
User Reviews
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I’ve been using Nextiva for my home…

I’ve been using Nextiva for my home office for a couple years now, we love the service. Simply it just works, call quality is great and customer service has always been professional, knows exactly what to do and gets it handled quickly. Darnell and Andrew have always gotten back to me and got whatever we needed sorted out.

I’ve been using Nextiva for my home office for a couple years now, we love the service. Simply it just works, call quality is great and customer service has always been professional, knows exactly what to do and gets it handled quickly. Darnell and Andrew have always gotten back to me and got whatever we needed sorted out.

Would Recommend: Yes

Alex assisted me in onboarding with…

Alex assisted me in onboarding with Nextiva. He was extremely professional, answered all my questions, helped me tailor my workflow setup, and made the whole experience seamless. Nextiva won out over many other VOIP systems with it’s reviews, businesses that utilize it, and price. I’m excited to start 2021 powered by Nextiva!

Alex assisted me in onboarding with Nextiva. He was extremely professional, answered all my questions, helped me tailor my workflow setup, and made the whole experience seamless. Nextiva won out over many other VOIP systems with it’s reviews, businesses that utilize it, and price. I’m excited to start 2021 powered by Nextiva!

Would Recommend: Yes

As a new user, extremely satisfied with…

As a new user, extremely satisfied with Mykola Bulakhtin’s service @ Nextiva Techsupport. He’s provided professional proactive installation of a quite complex greeting/directory settings guiding me through the current system features and advising on aprovements right on the spot. The process came out quite tedious and very detailed. Excellent knowledge, skills, attitude and great job!

As a new user, extremely satisfied with Mykola Bulakhtin’s service @ Nextiva Techsupport. He’s provided professional proactive installation of a quite complex greeting/directory settings guiding me through the current system features and advising on aprovements right on the spot. The process came out quite tedious and very detailed. Excellent knowledge, skills, attitude and great job!

Would Recommend: Yes

April M was very helpful in the Chat…

April M was very helpful in the Chat Feature online. She helped us set up a Conference Bridge. Overall, Nextiva has been very easy to use especially with most of us working from home. Their support team has helped us a few times with issues, and they have always been able to resolve them quickly. We highly recommend them!

April M was very helpful in the Chat Feature online. She helped us set up a Conference Bridge.

Overall, Nextiva has been very easy to use especially with most of us working from home. Their support team has helped us a few times with issues, and they have always been able to resolve them quickly.

We highly recommend them!

Would Recommend: Yes

Josh T. was so helpful on our call…

Josh T. was so helpful on our call yesterday. He clearly was able to explain the answers to my many questions. I work with customers daily in my job so I know how I want to be treated when I am on the other end. As a customer I am pleased with how Nextiva handles their calls. I would recommend Nextiva over other phone systems because of their quality of their product and their customer service and support. Lisa 1.12.21

Josh T. was so helpful on our call yesterday. He clearly was able to explain the answers to my many questions. I work with customers daily in my job so I know how I want to be treated when I am on the other end. As a customer I am pleased with how Nextiva handles their calls. I would recommend Nextiva over other phone systems because of their quality of their product and their customer service and support.
Lisa 1.12.21

Would Recommend: Yes

Ivan S was extremely helpful in getting…

Ivan S was extremely helpful in getting Nextiva set up. After he walked me through how to use everything I felt prepared to utilize the software for my organization. I think nextiva is a great product and they are clearly committed to make the onboarding process and easy as possible for the user. Thank you Ivan for your excellent customer service!

Ivan S was extremely helpful in getting Nextiva set up. After he walked me through how to use everything I felt prepared to utilize the software for my organization. I think nextiva is a great product and they are clearly committed to make the onboarding process and easy as possible for the user. Thank you Ivan for your excellent customer service!

Would Recommend: Yes

Anna O. from the customer service team…

Anna O. from the customer service team is AMAZING. She was so kind, patient, and thorough on our call. If only all representatives could be as awesome as her. Honestly, anytime that I call into Nextiva the service is great. Reps are always eager to help and willing to listen. Thank you Anna O. and team.

Anna O. from the customer service team is AMAZING. She was so kind, patient, and thorough on our call. If only all representatives could be as awesome as her.

Honestly, anytime that I call into Nextiva the service is great. Reps are always eager to help and willing to listen.

Thank you Anna O. and team.

Pros: Great Service.
Cons: Pricey.
Would Recommend: Yes

Quinn V. helped me today and he was…

Quinn V. helped me today and he was efficient, kind, knowledgeable. He solved my problem quickly and went beyond my initial question to increase my user experience. Customer service like this affirms my decision to move to Nextiva. Being able to easily change settings from my account or having someone do so for me is an invaluable tool.

Quinn V. helped me today and he was efficient, kind, knowledgeable. He solved my problem quickly and went beyond my initial question to increase my user experience. Customer service like this affirms my decision to move to Nextiva. Being able to easily change settings from my account or having someone do so for me is an invaluable tool.

Would Recommend: Yes

Michael M. helped me this morning, he…

Michael M. helped me this morning, he was patient, quick and knowledgeable. I am very appreciative of his skill and not losing his patience with me! I had apparently turned off my phone to go to voicemail over the holidays and didn’t know how to turn that back so that I could start receiving calls again. He fixed it very quickly.

Michael M. helped me this morning, he was patient, quick and knowledgeable. I am very appreciative of his skill and not losing his patience with me! I had apparently turned off my phone to go to voicemail over the holidays and didn’t know how to turn that back so that I could start receiving calls again. He fixed it very quickly.

Would Recommend: Yes

At the moment, stay VERY FAR away from…

At the moment, stay VERY FAR away from Nextiva. At least until they can figure out how to design an app properly. Since the new updates, the app is useless, my desk phone works sporadically, and I am missing phone calls left and right. Their support is good, but not until you reach someone that knows what they’re doing. Up until you reach that person, support is clueless about the app issue.

At the moment, stay VERY FAR away from Nextiva. At least until they can figure out how to design an app properly. Since the new updates, the app is useless, my desk phone works sporadically, and I am missing phone calls left and right.

Their support is good, but not until you reach someone that knows what they’re doing. Up until you reach that person, support is clueless about the app issue.

Would Recommend: No
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Provider Overview

Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software.

Top products include Nextiva’s VoIP business phone system, Sales and Customer CRM tools, and advanced Analytics and Reporting.

In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.

This post provides a detailed look at available Nextiva products, specific features, pricing, and plans. It also breaks down the top pros and cons of Nextiva to help you decide if it’s the right fit for your business.

Additional reading:

» Our complete review on Nextiva Plans & Pricing in 2020

» Top 10 Nextiva Alternatives

 

Nextiva Business Phone Service

Nextiva interface

Nextiva’s Business telephone Service offers Voice Over Internet Protocol voice calling with advanced features like call forwarding, call screeningcall routing, and the ability to send/receive unlimited messages from a desktop or mobile app.

Nextiva also offers free number porting, allowing users to keep any existing phone numbers while adding new United States local or toll-free numbers. Unlimited calling to the US and Canada, call recording, and voicemail to email and text capabilities are also available.

Agents are able to take calls from any device or even switch devices in the middle of a call if needed. Customizable priority alerts let customers know when their most important clients are on the line, giving them time to prepare for the call.

Admins may also customize extension numbers, use the push-to-talk feature, and anonymously reject and block calls from certain numbers.

Nextiva’s multi-level auto-attendant, makes call routing even easier, decreasing customer wait times and allowing team members to take calls from anywhere. To allow for better monitoring, each agent has their own status indicator and call presence settings.

Any number of users can bring their own device, make calls via softphone, rent desk and conference phones, or purchase new phone equipment from Nextiva.

Note that Nextiva’s VoIP phone system also allows for Hosted PBX and SIP Trunking.

Nextiva Sales can be phoned at – (866) 436-1491

Nextiva Customer service can be phoned at – (800) 285-7995

 

Nextiva’s Business Phone Pricing and Plans

Nextiva offers three main Business Phone plans, which all include a free 30 days trial. Business Phone systems can be purchased individually or as a part of their Business Communication Suite.

The below table reflects a quick overview of their starting pricing for their business calling plans on a month to month basis, along with key highlights for each:

Features Basic Plan Pro Plan Enterprise Plane
Price $22/mo/user $25/mo/user $32/mo/user
Free Number Porting
Free Local/toll-free Numbers
Unlimited Calling
Call Recording X X
SMS Messaging X
Unlimited Conference Calls X
Voice Analytics X X

Here is a detailed look at the above plans and pricing, but with an annual commitment:

Nextiva Plans & Pricing

Nextiva Office Phone – Annual Pricing & Plans – Updated on August 12, 2020

 

Nextiva Business VoIP Hardware

Users who do not wish to bring their own devices have several options when it comes to Nextiva business phones.

They can choose from popular top VoIP desktop phones, including Cisco phones, cordless, or conference phones, or use adapters.

 

VoIP Adapters

The Nextiva Fax Bridge ($150) connects existing standard office fax machines with Nextiva’s vFAX service. The Bridge connects the office Internet cable to the fax machine.

For $850, users can get the AudioCodes Mediant 500, which integrates Nextiva’s SIP trunking service with the PBX of your choice. This means users won’t have to purchase additional equipment to switch from PBX to IP-based communication.

 

Conference Phones

Users can choose from 6 available Nextiva conference phones, ranging in price from $195.00 to $1099.95.

These conference phones include features like:

  • NoiseBlock technology
  • 20-foot vocal pickup range
  • Bluetooth and USB connectivity
  • Speed dialing
  • Color LCD displays

 

Desk Phones

Nextiva offers 17 different desk phones, ranging in price from $74.99 to $349.95.

Desk phone features include:

  • Bluetooth/WiFi connectivity
  • USB inputs
  • Up to 16 phone lines
  • Headset input
  • Expansion module connectivity

 

Cordless Phones

Nextiva offers 4 cordless phone options ranging in price from $84.99 to $169.95.

Cordless phone features include:

  • Cordless headset connectivity
  • HD Voice
  • Up to 8 phone lines
  • Color LCD screen

 

Nextiva Suites

While it’s possible to purchase individual products a la carte, Nextiva also provides three bundled service suites combining their most popular products to provide solutions for specific business needs.

They are:

  • Business Communication Suite
  • Customer Relationship Suite
  • Team Collaboration Suite

 

Business Communication Suitenextiva communication suite

Nextiva’s Business Communication Suite provides customers with an all-in-one virtual phone system.

It is the company’s most popular suite, saving the average company about 60% on their phone bill.

It includes the following Nextiva products:

  • Business Phone Service
  • Sales and Service CRM tools
  • Live Chat
  • Customer Surveys
  • Nextiva Analytics

The below Business Communication Suite pricing table breaks down the additional features in each of the three plans. Users can be billed monthly or annually, with annual billing offering a 20% discount.

Features Essential Plan Professional Plan Enterprise Plan
Price From $19.95/user per month From $20.95/user per month From $27.95/user per month
Unlimited US/CA calling
Number porting
Free local/toll-free number
Monthly toll-free minutes 1,000 2,500 10,000
HD Voice and Video
Call forwarding, waiting, transfer, hold
Call queues Add-on feature Add-on feature Add-on feature
Unlimited Virtual Fax
Caller AI Pops 100 250 Unlimited
Voicemail to text/email
Voicemail transcription
Conference Call Participants 4 maximum 40 maximum Unlimited
Unlimited Video Calls X
Team Chat Messaging X
Screen Sharing X
Unlimited SMS X
Call Recording X
Salesforce, Hubspot, Zendesk Integrations X
Call History and Log Reports
Voice Analytics X

 

Nextiva Mobile App

Though Nextiva has both a Mac/iOS and Android mobile VoIP app, users must purchase the Nextiva app add-on or have Pro/Enterprise Business Communication Suite or Office Pro Plus/Enterprise licenses.

Users can switch from desktop to mobile at any time, and users can access their business and personal contacts within the app. Though the app does offer

The app offers many of the calling system features that the desktop version does, including:

  • Unlimited HD voice calls
  • Advanced voicemail management
  • Voice and video conferencing
  • Screen sharing
  • Custom caller ID
  • Call routing
  • Auto attendant
  • Instant messaging

This makes Nextiva an especially ideal UC platform for companies requiring remote work tools to connect a geographically dispersed workforce.

 

Nextiva User Experience

Nextiva cases

Nextiva boasts an impressive client list including Taco Bell, Stanley Steemer, the YMCA, and even the Conan O’Brien Show.

But do Nextiva’s claims that its tools are a good fit for businesses of any size and stage measure up?

Nextiva reviews from users consistently point to the following pros and cons of relying on Nextiva for your company’s unified communication and collaboration needs.

 

Pros

  • Superior customer service compared to other VoIP providers
  • Ease of use and intuitive NextOS interface
  • Robust mobile app
  • Reduces the number of communication/collaboration tools needed
  • The excellent audio call quality
  • Software training for Nextiva customers
  • Improved customer service and employee productivity
  • Detailed analytics provide new insights into roadblocks

 

Cons

  • Lengthy onboarding and training process
  • High cancellation fee
  • Lengthy, problematic contracts
  • Few integrations with other business tools/software
  • The high cost of premium features
  • Recordings stored for 30 days only
  • No photos with SMS texting

 

In 2020, Nextiva announced a partnership with Pac-12 as the Official Communications Partner of the conference and the athletic departments of all 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.

Is Nextiva Right For Your Business?

Nextiva is best for large corporations with a high daily call volume and a large number of employees across many locations.

It’s also ideal for companies of any size who want to streamline communications services into a single platform and interface.

Want to explore other phone systems before making your final decision as a business owner?

Our Enterprise VoIP comparison table shows how Nextiva stack up against other top service providers like RingCentral, Dialpad, and GoToConnect.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva Cospace Meetings
    Nextiva Cospace Meetings
  • Nextiva Inbox View
    Nextiva Inbox View
  • Nextiva Mobile Chat
    Nextiva Mobile Chat
  • Nextiva with Advanced Call Recording
    Nextiva with Advanced Call Recording
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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