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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
94%
Recommend It
1525
User Reviews
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Erika C.'s review forNextiva

In my opinion I was attented by Aren…

In my opinion I was attented by Aren from tecnical support, and I can say that this is a very good service, excellent tecnical support. They have very good options to help us to fix any problem, they are very friendly and have a lot of patience, as well they are fast to work, I recomend this service to you.

In my opinion I was attented by Aren from tecnical support, and I can say that this is a very good service, excellent tecnical support. They have very good options to help us to fix any problem, they are very friendly and have a lot of patience, as well they are fast to work, I recomend this service to you.

Would Recommend: Yes
Rob C.'s review forNextiva

My technical support rep helped me…

My technical support rep helped me understand the useful benefits of my Nextiva account. There was a lot to cover and we got through it all. I found out from support that there’s a lot that I can do with my account. I appreciate the quality and reliability of the support staff. Nextiva has some features that can help.

My technical support rep helped me understand the useful benefits of my Nextiva account. There was a lot to cover and we got through it all.
I found out from support that there’s a lot that I can do with my account.
I appreciate the quality and reliability of the support staff. Nextiva has some
features that can help.

Would Recommend: Yes
Lu W.'s review forNextiva

I Switched from Ring Central to…

I Switched from Ring Central to Nextiva,and brought my number via porting… Nextiva handled the porting and their system support is far superior to that of my prior vendor!!! Only thing that really bugged is my nextiva rep promised me in the very beginning prior to me porting, that he would be my only contact and that he personally would set up my account and be my support… only 1 contact, since that was a huge negative with Ring Central…most don’t speak English well at all…

I Switched from Ring Central to Nextiva,and brought my number via porting… Nextiva handled the porting and their system support is far superior to that of my prior vendor!!!

Only thing that really bugged is my nextiva rep promised me in the very beginning prior to me porting, that he would be my only contact and that he personally would set up my account and be my support… only 1 contact, since that was a huge negative with Ring Central…most don’t speak English well at all…

Would Recommend: Yes
Ron S.'s review forNextiva

I moved from an old ksu unit to Nextiva…

I moved from an old ksu unit to Nextiva VOIP solution. I couldn’t be more pleased with the pre-sales efficient and knowledgeable service or the post-sales tehnical support. The number of features gained is off-the-charts compared with our old system and this has enabled us to save money in labor while driving up employee satisfaction due to the ability to work remotely. I highly recommend Nextiva.

I moved from an old ksu unit to Nextiva VOIP solution. I couldn’t be more pleased with the pre-sales efficient and knowledgeable service or the post-sales tehnical support. The number of features gained is off-the-charts compared with our old system and this has enabled us to save money in labor while driving up employee satisfaction due to the ability to work remotely.
I highly recommend Nextiva.

Pros: cloud based, feature rich, excellent pre and post sales support.
Cons: with so many features and settings I usually call support.
Would Recommend: Yes
Kyle C.'s review forNextiva

Great online support! The service is…

Great online support! The service is really good as well.

Great online support! The service is really good as well.

Would Recommend: Yes

Today we had the privilege and pleasure…

Today we had the privilege and pleasure to be assisted by a Nextiva tech support, account setup professional, Mr. Anton (“Anthony”) Kukharenko. His service and support was so Excellent and outstanding we were compelled to write to validate. This gentleman took the time and painstaking effort to walk us thru every step and detail to have our new account set up and configured exactly as we wanted, in every facet and feature. In addition to the setup and configuration process he took the time and showed the patient, genuine interest to train and explain to us how to get the most out of our new Nextiva communication system. His excellence has confirmed we made the right choice to leave our previous vendor (after years), to come over to Nextiva. We only hope all the rest of your organization performs at his level.

Today we had the privilege and pleasure to be assisted by a Nextiva tech support, account setup professional, Mr. Anton (“Anthony”) Kukharenko. His service and support was so Excellent and outstanding we were compelled to write to validate. This gentleman took the time and painstaking effort to walk us thru every step and detail to have our new account set up and configured exactly as we wanted, in every facet and feature. In addition to the setup and configuration process he took the time and showed the patient, genuine interest to train and explain to
us how to get the most out of our new Nextiva communication system. His excellence has confirmed we made the right choice to leave our previous vendor (after years), to come over to Nextiva. We only hope all the rest of your organization performs at his level.

Would Recommend: Yes

We’ve just started using this provider…

We’ve just started using this provider so I can’t really comment on the reliability yet. However, everything so far has been great. Slight hiccups during setup and when we ported our number over but that was mainly on me (entered 2 users with the same email address) and our prior provider (Comcast DELETED our main business number in the middle of the workday a week before the scheduled port date!!). I’ve used Nextiva chat support a few times and they have been outstanding. In fact, while I was on hold with Comcast, I opened a Nextiva chat to see if there was anything they could to help us on their end, and I got a clear answer from them long before Comcast could even tell me what the problem was (which they never apologized for or owned up to, by the way). The call quality is great and we are loving the new features (even though we have barely scratched the surface on what the system can do). We plan to start using more features over time so as not to overwhelm our office team. We love it, and so do our customers. They’ve actually commented that we sound better, and since we cut out the Google Voice bridge we had to use before, it’s a better experience for them. We are extremely happy with our decision to use Nextiva!

We’ve just started using this provider so I can’t really comment on the reliability yet. However, everything so far has been great.

Slight hiccups during setup and when we ported our number over but that was mainly on me (entered 2 users with the same email address) and our prior provider (Comcast DELETED our main business number in the middle of the workday a week before the scheduled port date!!).

I’ve used Nextiva chat support a few times and they have been outstanding. In fact, while I was on hold with Comcast, I opened a Nextiva chat to see if there was anything they could to help us on their end, and I got a clear answer from them long before Comcast could even tell me what the problem was (which they never apologized for or owned up to, by the way).

The call quality is great and we are loving the new features (even though we have barely scratched the surface on what the system can do). We plan to start using more features over time so as not to overwhelm our office team. We love it, and so do our customers. They’ve actually commented that we sound better, and since we cut out the Google Voice bridge we had to use before, it’s a better experience for them.

We are extremely happy with our decision to use Nextiva!

Pros: very responsive, helpful support, good phone quality, lots of features, well priced.
Cons: possibly too many features? some things require support to set up.
Would Recommend: Yes
Michael I.'s review forNextiva

Oksana was incredibly helpful. She…

Oksana was incredibly helpful. She walked me though an issue with our phone as we transitioned back into the office. Very nice, and friendly throughout the call as we were waiting for the phone to restart, then she was very quick and diligent once it had restarted. We quickly arrived at a working solutions. Great experience

Oksana was incredibly helpful. She walked me though an issue with our phone as we transitioned back into the office. Very nice, and friendly throughout the call as we were waiting for the phone to restart, then she was very quick and diligent once it had restarted. We quickly arrived at a working solutions. Great experience

Would Recommend: Yes

Dont bother with this company. I have…

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months…. No email, no notification nothing.

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months…. No email, no notification nothing.

Would Recommend: No

Just worked with Alex K on the chat…

Just worked with Alex K on the chat line to add an additional line to our existing system. He was patient, worked repeatedly on getting the IP address correct for this extension and helped me get it set up. Nextiva customer service is the best by phone or chat. I highly recommend their phone systems to everyone.

Just worked with Alex K on the chat line to add an additional line to our existing system. He was patient, worked repeatedly on getting the IP address correct for this extension and helped me get it set up. Nextiva customer service is the best by phone or chat. I highly recommend their phone systems to everyone.

Pros: Great Customer Support.
Cons: Difficult to set up without support.
Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva Cospace Meetings
    Nextiva Cospace Meetings
  • Nextiva Inbox View
    Nextiva Inbox View
  • Nextiva Mobile Chat
    Nextiva Mobile Chat
  • Nextiva with Advanced Call Recording
    Nextiva with Advanced Call Recording
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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