Overall
3.8
Get Pricing
Visit Website

Vonage Business

Atlanta, GA
Vonage can easily be considered for pushing VoIP into the mainstream and has been a pioneer in the VoIP...
2000
Year Founded
67%
Recommend It
103
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website
Meriel K.'s review forVonage Business

Quite simply the worst customer…

Quite simply the worst customer service ever.

Quite simply the worst customer service ever.

Would Recommend: No

The change from the old provider went…

The change from the old provider went very smooth. There were some hangups on our end, but support helped us push through and delayed the install date until we were fully ready. Not to mention the huge savings, making me look like a rock star.

The change from the old provider went very smooth. There were some hangups on our end, but support helped us push through and delayed the install date until we were fully ready. Not to mention the huge savings, making me look like a rock star.

Would Recommend: Yes

Just called to speak with a sales…

Just called to speak with a sales consultant to discuss a possible transfer our business services from our existing phone carrier/system to Vonage (VoIP services). The consultant I spoke with refused to give me a quote or provide any general information because I would not give verbal acknowledgement that we would be willing to break our current service contract early to switch services to Vonage. The rep stated that we “ can’t waste our consultants time if you cannot make a commitment to break your current service contract…”. Well, first, service contracts typically only have a 12 – 24 month term limit, and I did know that we were approaching our renewal date in the next couple months. Second, how can we tell you that we would be willing to break our current service agreement for services that are unknown/you refuse to disclose? We have no incentive to make that commitment upfront if you give us no insight on why we should switch to your company in the first place. In addition, this was information we wanted to have in advance in order to make an educated decision come time to our current renewal period. But Vonage made our decision easy for us; we won’t be considering them when our contract is due for renewal if they were this unhelpful to potential customers/new business. What kind of company would tell new customers that we are “wasting their time”?

Just called to speak with a sales consultant to discuss a possible transfer our business services from our existing phone carrier/system to Vonage (VoIP services). The consultant I spoke with refused to give me a quote or provide any general information because I would not give verbal acknowledgement that we would be willing to break our current service contract early to switch services to Vonage. The rep stated that we “ can’t waste our consultants time if you cannot make a commitment to break your current service contract…”.

Well, first, service contracts typically only have a 12 – 24 month term limit, and I did know that we were approaching our renewal date in the next couple months. Second, how can we tell you that we would be willing to break our current service agreement for services that are unknown/you refuse to disclose? We have no incentive to make that commitment upfront if you give us no insight on why we should switch to your company in the first place. In addition, this was information we wanted to have in advance in order to make an educated decision come time to our current renewal period.

But Vonage made our decision easy for us; we won’t be considering them when our contract is due for renewal if they were this unhelpful to potential customers/new business. What kind of company would tell new customers that we are “wasting their time”?

Pros: None.
Cons: They don't "waste their time" helping potential new customers/business.
Would Recommend: No

The service and product are…

The service and product are very good. No complaints there. However, they started billing me incorrectly at some point (I’m not even sure when). When I called to let them know and to get it fixed, I was unable to reach anyone in Billing right away. A couple of more calls had the same experience. They now claim they have it fixed. I hope it is, but am skeptical and the bad experience will linger for a while whether it is fixed or not.

The service and product are very good. No complaints there. However, they started billing me incorrectly at some point (I’m not even sure when). When I called to let them know and to get it fixed, I was unable to reach anyone in Billing right away. A couple of more calls had the same experience. They now claim they have it fixed. I hope it is, but am skeptical and the bad experience will linger for a while whether it is fixed or not.

Pros: Works great.
Cons: Support & Billing problems.
Would Recommend: Yes

I’ve got Vonage for business and…

I’ve got Vonage for business and thought I’d share my experience incase it would be useful to others. The support has been excellent, I rarely have to wait long to speak to someone and the person on the end of the phone is usually knowledgeable and happy to help. I find this quality of support hard to find in general. Also, the initial setup screenshare session to get going was great. Although I did have to wait 8 days for an appointment. The call quality has generally been very good, the minor dropouts I experience probably due to my wifi rather than vonage. But generally the line is very clear. And it has worked without major disruption since starting. I also have a worldwide bundle which is great as I make a lot of international calls. The one area which is still lacking is that the address book isn’t working on the desktop app. So I don’t know who’s calling unless I have a contact stored on my phone, or I have manually input this contact into the desktop phone and I happen to be in the same room as the phone. And to make calls through my computer means copying and pasting a number from a list stored in a word doc as the address book doesn’t work on the desktop app. Apart from this feature (which is an important one for me), everything else has been excellent and I’d be happy to recommend.

I’ve got Vonage for business and thought I’d share my experience incase it would be useful to others. The support has been excellent, I rarely have to wait long to speak to someone and the person on the end of the phone is usually knowledgeable and happy to help. I find this quality of support hard to find in general. Also, the initial setup screenshare session to get going was great. Although I did have to wait 8 days for an appointment.

The call quality has generally been very good, the minor dropouts I experience probably due to my wifi rather than vonage. But generally the line is very clear. And it has worked without major disruption since starting.

I also have a worldwide bundle which is great as I make a lot of international calls.

The one area which is still lacking is that the address book isn’t working on the desktop app. So I don’t know who’s calling unless I have a contact stored on my phone, or I have manually input this contact into the desktop phone and I happen to be in the same room as the phone. And to make calls through my computer means copying and pasting a number from a list stored in a word doc as the address book doesn’t work on the desktop app.

Apart from this feature (which is an important one for me), everything else has been excellent and I’d be happy to recommend.

Pros: Great Call Quality and Support.
Cons: Synched address book doesn't work.
Would Recommend: Yes
Loading...
Provider Overview

Vonage can easily be considered for pushing VoIP into the mainstream and has been a pioneer in the VoIP industry since. The name Vonage is synonymous with VoIP services, and has quickly become a house-hold name — and for good reason. Developed back in early 2000, the service was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an internet pioneer and investor, who previously created one of the first ever Voice over internet applications, known as Free World Dialup.

Vonage has of course grown extensively since its humble beginnings, and the provider went public in 2006. Ever since, Vonage has been innovating their platform, and expanded into the Business VoIP market as well by acquiring Vocalocity in 2013. Building off Volatility’s existing platform, Vonage grown their Business service into a powerful cloud-first platform that enables users to collaborate anywhere, going beyond a simple small business phone service.

Vonage has also expanded their platform beyond simply business phone solutions. The provider acquired Nexmo back in 2016, which provides APIs for SMS, Voice and phone verifications as well as outbound marketing campaigns. More recently Vonage has also partnered with Amazon to include their Chime solution in all Vonage Business platforms.

Features Offered

  • Call announce
  • Caller ID block
  • Call screening
  • Do not disturb
  • Set caller ID
  • Spam shield
  • Busy lamp field
  • Call continuity
  • Call hold
  • Call logs
  • Call park
  • Call queue
  • Call recording: company wide
  • Call recording: on demand
  • Call waiting
  • Click-to-call me
  • Dashboard
  • Shared Line Appearance
  • Simultaneous Ring
  • Admin portal
  • Caller id
  • Custom call tagging
  • Dynamic caller ID
  • File sharing
  • Online meetings
  • Paging group
  • Video conferencing
  • Conference bridge
      • Follow me
      • Local or geographic number
      • Main company number
      • Music on hold
      • Toll free numbers
      • User portal
      • Virtual mailbox
      • Virtual receptionist
      • Voicemail
      • Call blocking
      • Call conference
      • Click-to-dial
      • Directory assistance
      • Business inbox
      • Call forwarding
      • Call flip
      • Cell phone integration
      • Desktop and mobile app
      • Multiple devices on one extension
      • “Never miss a call”
      • Paperless fax
      • Text messaging
      • Voicemail to email
      • Vonage Visual Voicemail
      • Work from anywhere
      • Call group
      • Call monitoring
      • Chat

Pricing and Plans

Vonage Business Cloud Mobile Plus – $29.99 per line per month

  • Vonage business service on your mobile device and desktop. Great for remote teams–and any business that doesn’t need desk phones.
    • 40+ powerful business phone features, including Virtual Receptionist, Voicemail to Email and Admin Portal
    • Conferencing + collaboration tools from Amazon Chime Pro tier, including online meetings, video conferencing and chat
    • Mobile and desktop apps with unlimited messaging and SMS
    • Month-to-month contracts available

Vonage Business Cloud Complete – $39.99 per line per month

  • Vonage Business service on any device, including desk phones. Best for traditional office environments.
    • 40+ powerful business phone features
    • Conferencing + collaboration tools from Amazon Chime pro tier, including online meetings, video conferencing, and chat
    • Mobile and desktop apps with unlimited messaging and SMS
    • Month-to-month contracts available
    • Plug-and-play setup for desk phones

Vonage Enterprise Basic

  • Local telephone number
  • Authentication
  • Basic call logs
  • Call forwarding always
  • Call forwarding busy
  • Call forwarding no answer
  • Call forwarding not reachable
  • Call return
  • Call waiting
  • Calling Number Delivery
  • Customer originated trace
  • Privacy
  • Three-way call

Vonage Enterprise UC

  • All Enterprise Basic features, plus
  • Mobileconnect softphone included with mobility option
  • Visual voicemail
  • Anonymous call rejection
  • Automatic callback
  • Busy lamp field
  • Call forwarding selective
  • Directed call pickup
  • Do not disturb
  • Hoteling guest
  • Hoteling host
  • Last number redial
  • Portal call management
  • Push to talk
  • Remote office
  • Sequential ring
  • Shared call appearance
  • Simultaneous ring personal
  • Speed dial
  • Unified messaging/voicemail
  • User portal
  • Virtual numbers
  • Vonage Anywhere

Vonage Enterprise Plus

  • All Enterprise UC features, plus
  • Auto attendant
  • Hunt group
  • Mobileconnect softphone
  • Mobileconnect IM and presence
  • Mobileconnect collaborate

Editor’s Bottom Line

Vonage’s platform has continued to grow and expand over the years, with the provider now pushing full force into the Business VoIP market. Vonage’s Business Cloud phone system is a strong offering for SMB organizations looking to gain an entire Unified Communications platform that enables users to connect via voice, chat, text messaging or even video. Pricing is generally handled on a case-by-case basis as well, providing organizations with a plan tailored to fit their specific needs and requirements, and month-to-month contracts are available as well.

What’s also unique is Vonage’s separation between a Mobile and Complete plan. The Vonage Business Cloud Mobile Plus is designed for small companies that do not require desk phones and would rather utilize their Vonage service either on their computer, or a smart phone. This is great for remote teams as well as smaller organizations that are always on the go. This plan even still includes more than 40 powerful business phone features like a virtual receptionist, and voicemail to email.

For larger Enterprise organizations, Vonage Enterprise provides hybrid network and bring your own broadband options with SD-WAN, elevated quality of service for all communications, even more advanced features, and deep integrations with the top business applications like CRM and WFO. Vonage Enterprise is also built on top of a dedicated nationwide MPLS network, along with powerful features like visual voicemail, enterprise-grade conferencing up to 300 participants and even call center functionality.

While Vonage’s service does include an impressive list of over 40 different features, including call screening, caller ID block, click-to-call, shared line appearance, simultaneous ring, and much more, they also provide add-on features. These add-on features include call queue, call recording, toll free numbers, paperless fax, conference bridge, and more. The benefit here is that your business can completely tailor the solution with the features they need, instead of paying a price that includes features that will never be used.

As an added bonus, and a bit of a unique offering in the market, Vonage also includes a free subscription to Amazon’s Chime solution, providing users with another platform for collaboration including online meetings, video conferencing and team presence and chat. Their Nexmo platform, while not exactly related, is another example of how Vonage has expanded their service beyond basic phone calling. Nexmo enables business to send verification messages as well as outbound marketing campaigns.

Overall, Vonage Business is a strong choice for any organization that is looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business, and their platform extensions like Chime and Nexmo help round out Vonage’s offerings to be much more than just Business VoIP.

 

Share Your Feedback

What Do You Think of Vonage Business?

Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
Submit Review
Request Vonage Business Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request Vonage Business Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now