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Vonage Business

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was...
2000
Year Founded
69%
Recommend It
75
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The customer support was…

The customer support was excellent in helping me get my system up and running. Would recommend them to anyone large or small. We have 48 channels and with them and it runs smoothly. Been with them for about two years. Thanks John

The customer support was excellent in helping me get my system up and running. Would recommend them to anyone large or small. We have 48 channels and with them and it runs smoothly. Been with them for about two years.

Thanks

John

Pros: Pricing and Support!.
Cons: nothing i can think of.
Robert M.'s review forVonage Business

We signed up and after the ink…

We signed up and after the ink dried on the contract no one could be found for support. Their website for porting numbers crashed, they never updated the extensions on our service of 71 phones. The sale rep would call me twice a day and email me at least once. Then the contract was signed. Crickets. If you want bad service and to be forgotten about then Vonage is for you

We signed up and after the ink dried on the contract no one could be found for support.
Their website for porting numbers crashed, they never updated the extensions on our service of 71 phones.

The sale rep would call me twice a day and email me at least once. Then the contract was signed.

Crickets.

If you want bad service and to be forgotten about then Vonage is for you

Pros: Non.
Cons: Bad service.
Albert C.'s review forVonage Business

Signed up for Vonage Business sever…

Signed up for Vonage Business several months ago, before my contract with RingCentral expires. Was told by the sale agent it would take a couple of days to port my numbers. Started the porting process in early November hoping to be up and running be 11/16. Numbers never made it. Called several times and I keep getting different answers. Sales rep is nowhere to be found. Asked to speak with a supervisor. Was told they would call right back. That was 10 days ago. Still no phone numbers.

Signed up for Vonage Business several months ago, before my contract with RingCentral expires. Was told by the sale agent it would take a couple of days to port my numbers. Started the porting process in early November hoping to be up and running be 11/16. Numbers never made it. Called several times and I keep getting different answers. Sales rep is nowhere to be found. Asked to speak with a supervisor. Was told they would call right back. That was 10 days ago. Still no phone numbers.

Pros: They are cheap.
Cons: You get want you pay for.
Robert L.'s review forVonage Business

Bad service: dropped calls…

Bad service: dropped calls, inability of their engineers to fix problem. fax service never worked despite them telling us to buy new hardware at our expense. Once account was ported out to cablevision, cancellation did not go smoothly, and we were charged for another month of service. Vonage then refused to refund the charge. So after bad service they could not fix, they charged us for month of no service, and then refused to refund the charge. No service problems since we switched companies.

Bad service: dropped calls, inability of their engineers to fix problem. fax service never worked despite them telling us to buy new hardware at our expense.

Once account was ported out to cablevision, cancellation did not go smoothly, and we were charged for another month of service. Vonage then refused to refund the charge. So after bad service they could not fix, they charged us for month of no service, and then refused to refund the charge.

No service problems since we switched companies.

Pros: don't have to buy phone equipment.
Cons: bad service and billing practices.

Vonage has been a top notch…

Vonage has been a is a top notch phone provider for our company. Competitively priced with awesome tech support. Would recommend to all businesses small and large.

Vonage has been a is a top notch phone provider for our company. Competitively priced with awesome tech support. Would recommend to all businesses small and large.

Pros: Quick and efficient customer service.
Cons: None.
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Provider Overview

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an Internet pioneer and investor. Pulver had previously created one of the first Voice over Internet applications, known as Free World Dialup. After several successful years, they went public in 2006. In the years that followed, they introduced a plug-in for Facebook, iOS and Android apps, international calling plans, and in 2013 they acquired Vocalocity, a fast-growing business VoIP provider. Vonage now uses the platform developed by Vocalocity, in addition to its other resources (i.e., its staff and its customer base) under the name Vonage Business.

Vonage Business Solutions offer a powerful platform that integrates other web-based tools, including search engines and social media, so that agents can have as much information about the caller as possible as soon as the phone rings. Vonage was one of the first to offer integration with other software, a feature that nearly all other providers now also include.

Best for:
Businesses that are interested in or already have accounts with other customer management services (salesforce, SugarCRM, etc). Or, any organization that needs a phone for occasional use, because metered plans are uncommon in hosted VoIP plans.

Editor’s Bottom Line:
Vonage once had a much less powerful platform suitable for some small businesses. They scrapped that in 2013 when they acquired Vocalocity, which was a smart choice. Vocalocity, despite being small, had one of the most powerful platforms, and many of the features they had early on are now mainstream. They are more on the expensive side, and part of why they can command a higher price is the name recognition.

One thing that sets Vonage Business apart is metered extensions. Although unlimited calls are great for most businesses, some phone aren’t used every day, and it wouldn’t be worth the expense to have a full line for the $25-$50 it takes for most VoIP providers to give you an extension. All calls within an organization are included, so if you have an office that makes mostly internal calls, this one is a good option. Similarly, instead of feature tiers, you can add or pass on many of the premium features. When you make your first call, you can be satisfied that you got the best price for your needs.

All Available Plans:

  • $39.99/seat/mo: Unlimited calls; see below for features
  • $14.99/virtual extension (calls forwarded to mobile phone)
  • $14.99/seat/mo: Calls are $0.03/min. Good for infrequently-used extensions; see below for features

Many features are Al-la-carte. 40 of the most popular VoIP features are included in all packages. Prices below are per plan, not per seat. You can have multiple instances of the same feature if needed:

  • Call Group – $4.99/mo
  • Call Monitoring – $49.99/mo
  • Call Queue – $14.99/mo + $0.03/min
  • Conference Bridge – $14.99/mo + $0.03/min
  • Local or Geographic Number – $9.99/mo
  • Main Company Number – $9.99/mo
  • Paging Group – $4.99/mo/group
  • Recording: Company Calls – $49.99/mo
  • Recording: On Demand – $4.99/mo/ext
  • Paperless Fax – $14.99/mo
  • Toll Free Numbers – $39.99/mo
  • Virtual Mailbox – $4.99/mo
  • Voicemail Transcription – $4.99/mo/ext

Integrations:

  • Act!
  • Bing Search
  • Call History
  • Caller Location
  • Caller Weather
  • Caller Local Time
  • Lio
  • Google Search
  • Google Contacts
  • Method CRM ($2.99/mo/ext)
  • Microsoft Dynamics ($2.99/mo/ext)
  • Microsoft Outlook
  • NetSuite
  • Quickbooks ($4.99/mo/ext)
  • Sage
  • Salesforce ($2.99/mo/ext)
  • Salesforce Vonage Connect
  • SugarCRM ($2.99/mo)
  • Web Launcher
  • Zoho

Guarantee:

  • 30-day money back guarantee
  • $119 activation fee will be waived

 

Exclusive Options/Offerings:
Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-winning platform is  free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn, Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.

Awards:
Vonage Receives Two TMC INTERNET TELEPHONY Product of the Year Awards
Frost & Sullivan Awards Vonage Top Spot in VoIP Communications
– Vonage Wins 2014 People’s Choice Stevie® Award for Favorite Customer Service

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