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Vonage Business

Vonage Business Verified Reviews & Ratings

Atlanta, GA
Vonage can easily be considered for pushing VoIP into the mainstream and has been a pioneer in the VoIP...
2000
Year Founded
66%
Recommend It
107
User Reviews
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Have been a customer for years…

Have been a customer for years. Bought my own hardware for a 4 line business phone system and they walked me through the setup. Works well and would recommend the service to others.

Have been a customer for years. Bought my own hardware for a 4 line business phone system and they walked me through the setup. Works well and would recommend the service to others.

Pros: Great customer support/setup.
Cons: None.
Would Recommend: Yes

Their prices are way too high…

Their prices are way too high. They are completely focused on profit and could care less about customer service. Our small company now receives exceptional customer service and enjoys a monthly savings of over $200 by having switched to another provider. Note: Vonage Business is not very cooperative when you choose to leave them for another provider and want to port over your lines. Also, submitting an LOA to another company to port over your lines is apparently not adequate notice for Vonage. They want you to call and give notices rather than put it in writing. Until you call, they will continue to bill you even after all your lines have been ported over. They don’t tell you this. You’re just supposed to know somehow. This company is very difficult to work with and I almost feel sorry for their employees because it must be a really frustrating corporate environment in which to work.

Their prices are way too high. They are completely focused on profit and could care less about customer service. Our small company now receives exceptional customer service and enjoys a monthly savings of over $200 by having switched to another provider. Note: Vonage Business is not very cooperative when you choose to leave them for another provider and want to port over your lines. Also, submitting an LOA to another company to port over your lines is apparently not adequate notice for Vonage. They want you to call and give notices rather than put it in writing. Until you call, they will continue to bill you even after all your lines have been ported over. They don’t tell you this. You’re just supposed to know somehow. This company is very difficult to work with and I almost feel sorry for their employees because it must be a really frustrating corporate environment in which to work.

Pros: None.
Cons: Terrible customer service.
Would Recommend: No

All in all Vonage Business is an…

All in all Vonage Business is an EXCELLENT service at a great rate. The interface is a bit complicated for the average user, I think, but their techs are great – quick to respond, change, fix, setup. Very friendly and professional. Absolutely recommend them!

All in all Vonage Business is an EXCELLENT service at a great rate. The interface is a bit complicated for the average user, I think, but their techs are great – quick to respond, change, fix, setup. Very friendly and professional. Absolutely recommend them!

Pros: Great service.
Cons: A bit complicated to setup/change without help.
Would Recommend: Yes
Meriel K.'s review forVonage Business

Quite simply the worst customer…

Quite simply the worst customer service ever.

Quite simply the worst customer service ever.

Would Recommend: No

The change from the old provider went…

The change from the old provider went very smooth. There were some hangups on our end, but support helped us push through and delayed the install date until we were fully ready. Not to mention the huge savings, making me look like a rock star.

The change from the old provider went very smooth. There were some hangups on our end, but support helped us push through and delayed the install date until we were fully ready. Not to mention the huge savings, making me look like a rock star.

Would Recommend: Yes
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Provider Overview

Vonage can easily be considered for pushing VoIP into the mainstream and has been a pioneer in the VoIP industry since. The name Vonage is synonymous with VoIP services, and has quickly become a house-hold name — and for good reason. Developed back in early 2000, the service was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an internet pioneer and investor, who previously created one of the first ever Voice over internet applications, known as Free World Dialup.

Vonage has of course grown extensively since its humble beginnings, and the provider went public in 2006. Ever since, Vonage has been innovating their platform, and expanded into the Business VoIP market as well by acquiring Vocalocity in 2013. Building off Volatility’s existing platform, Vonage grown their Business service into a powerful cloud-first platform that enables users to collaborate anywhere, going beyond a simple small business phone service.

Vonage has also expanded their platform beyond simply business phone solutions. The provider acquired Nexmo back in 2016, which provides APIs for SMS, Voice and phone verifications as well as outbound marketing campaigns. More recently Vonage has also partnered with Amazon to include their Chime solution in all Vonage Business platforms.

Features Offered

  • Call announce
  • Caller ID block
  • Call screening
  • Do not disturb
  • Set caller ID
  • Spam shield
  • Busy lamp field
  • Call continuity
  • Call hold
  • Call logs
  • Call park
  • Call queue
  • Call recording: company wide
  • Call recording: on demand
  • Call waiting
  • Click-to-call me
  • Dashboard
  • Shared Line Appearance
  • Simultaneous Ring
  • Admin portal
  • Caller id
  • Custom call tagging
  • Dynamic caller ID
  • File sharing
  • Online meetings
  • Paging group
  • Video conferencing
  • Conference bridge
      • Follow me
      • Local or geographic number
      • Main company number
      • Music on hold
      • Toll free numbers
      • User portal
      • Virtual mailbox
      • Virtual receptionist
      • Voicemail
      • Call blocking
      • Call conference
      • Click-to-dial
      • Directory assistance
      • Business inbox
      • Call forwarding
      • Call flip
      • Cell phone integration
      • Desktop and mobile app
      • Multiple devices on one extension
      • “Never miss a call”
      • Paperless fax
      • Text messaging
      • Voicemail to email
      • Vonage Visual Voicemail
      • Work from anywhere
      • Call group
      • Call monitoring
      • Chat

Pricing and Plans

Vonage Business Cloud Mobile Plus – $29.99 per line per month

  • Vonage business service on your mobile device and desktop. Great for remote teams–and any business that doesn’t need desk phones.
    • 40+ powerful business phone features, including Virtual Receptionist, Voicemail to Email and Admin Portal
    • Conferencing + collaboration tools from Amazon Chime Pro tier, including online meetings, video conferencing and chat
    • Mobile and desktop apps with unlimited messaging and SMS
    • Month-to-month contracts available

Vonage Business Cloud Complete – $39.99 per line per month

  • Vonage Business service on any device, including desk phones. Best for traditional office environments.
    • 40+ powerful business phone features
    • Conferencing + collaboration tools from Amazon Chime pro tier, including online meetings, video conferencing, and chat
    • Mobile and desktop apps with unlimited messaging and SMS
    • Month-to-month contracts available
    • Plug-and-play setup for desk phones

Vonage Enterprise Basic

  • Local telephone number
  • Authentication
  • Basic call logs
  • Call forwarding always
  • Call forwarding busy
  • Call forwarding no answer
  • Call forwarding not reachable
  • Call return
  • Call waiting
  • Calling Number Delivery
  • Customer originated trace
  • Privacy
  • Three-way call

Vonage Enterprise UC

  • All Enterprise Basic features, plus
  • Mobileconnect softphone included with mobility option
  • Visual voicemail
  • Anonymous call rejection
  • Automatic callback
  • Busy lamp field
  • Call forwarding selective
  • Directed call pickup
  • Do not disturb
  • Hoteling guest
  • Hoteling host
  • Last number redial
  • Portal call management
  • Push to talk
  • Remote office
  • Sequential ring
  • Shared call appearance
  • Simultaneous ring personal
  • Speed dial
  • Unified messaging/voicemail
  • User portal
  • Virtual numbers
  • Vonage Anywhere

Vonage Enterprise Plus

  • All Enterprise UC features, plus
  • Auto attendant
  • Hunt group
  • Mobileconnect softphone
  • Mobileconnect IM and presence
  • Mobileconnect collaborate

Editor’s Bottom Line

Vonage’s platform has continued to grow and expand over the years, with the provider now pushing full force into the Business VoIP market. Vonage’s Business Cloud phone system is a strong offering for SMB organizations looking to gain an entire Unified Communications platform that enables users to connect via voice, chat, text messaging or even video. Pricing is generally handled on a case-by-case basis as well, providing organizations with a plan tailored to fit their specific needs and requirements, and month-to-month contracts are available as well.

What’s also unique is Vonage’s separation between a Mobile and Complete plan. The Vonage Business Cloud Mobile Plus is designed for small companies that do not require desk phones and would rather utilize their Vonage service either on their computer, or a smart phone. This is great for remote teams as well as smaller organizations that are always on the go. This plan even still includes more than 40 powerful business phone features like a virtual receptionist, and voicemail to email.

For larger Enterprise organizations, Vonage Enterprise provides hybrid network and bring your own broadband options with SD-WAN, elevated quality of service for all communications, even more advanced features, and deep integrations with the top business applications like CRM and WFO. Vonage Enterprise is also built on top of a dedicated nationwide MPLS network, along with powerful features like visual voicemail, enterprise-grade conferencing up to 300 participants and even call center functionality.

While Vonage’s service does include an impressive list of over 40 different features, including call screening, caller ID block, click-to-call, shared line appearance, simultaneous ring, and much more, they also provide add-on features. These add-on features include call queue, call recording, toll free numbers, paperless fax, conference bridge, and more. The benefit here is that your business can completely tailor the solution with the features they need, instead of paying a price that includes features that will never be used.

As an added bonus, and a bit of a unique offering in the market, Vonage also includes a free subscription to Amazon’s Chime solution, providing users with another platform for collaboration including online meetings, video conferencing and team presence and chat. Their Nexmo platform, while not exactly related, is another example of how Vonage has expanded their service beyond basic phone calling. Nexmo enables business to send verification messages as well as outbound marketing campaigns.

Overall, Vonage Business is a strong choice for any organization that is looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business, and their platform extensions like Chime and Nexmo help round out Vonage’s offerings to be much more than just Business VoIP.

 

Screenshots
  • Vonage Dashboard
    Vonage Dashboard
  • Vonage Call Monitoring
    Vonage Call Monitoring
  • Vonage Analytics Overview
    Vonage Analytics Overview

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