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Vonage Business

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was...
2000
Year Founded
68%
Recommend It
82
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Unlike what some of the people…

Unlike what some of the people on this website have said, choosing Vonage Business for my phone service was the BEST BUSINESS DECISION I HAVE EVER MADE! The customer service is perfect. I can actually make intelligent conversation with the workers and they understand what I am saying, unlike that of other providers. The voice quality is FANTASTIC, and the reliability is AMAZING! The call continuity has saved mine and my business TONS of money. I have no complaints. PLUS, all of the features are actually helping my business MAKE MONEY!! I never thought that would be possible!! Thanks Vonage, for changing my phone service FOREVER!!!

Unlike what some of the people on this website have said, choosing Vonage Business for my phone service was the BEST BUSINESS DECISION I HAVE EVER MADE! The customer service is perfect. I can actually make intelligent conversation with the workers and they understand what I am saying, unlike that of other providers. The voice quality is FANTASTIC, and the reliability is AMAZING! The call continuity has saved mine and my business TONS of money. I have no complaints. PLUS, all of the features are actually helping my business MAKE MONEY!! I never thought that would be possible!!

Thanks Vonage, for changing my phone service FOREVER!!!

Pros: EVERYTHING IS FANTASTIC.
Cons: NOTHING AT ALL.
Would Recommend: Yes
Robin P.'s review forVonage Business

So we needed a phone system quickly…

So we needed a phone system quickly and Vonage did fit the bill to start, the desktop app was great and allowed our receptionist to transfer calls easily and without issue. Last fall they decided to remove any support for the desktop app without understanding how the customers used the software. Over the course of the past 6 months the product has gone down hill, low quality dropped calls and calls cutting in and out. We checked and it wasn’t our lines coming into the facility. So we opted to go on prem with a new system, with that said I called to cancel my service as we had our numbers ported on the 17th, they pulled a full months payment of PREPAY of $2800 out but will not refund any amount! So Vonage just profited about $2500 with out the need to deliver any service to the customer!!! Very POOR-

So we needed a phone system quickly and Vonage did fit the bill to start, the desktop app was great and allowed our receptionist to transfer calls easily and without issue. Last fall they decided to remove any support for the desktop app without understanding how the customers used the software. Over the course of the past 6 months the product has gone down hill, low quality dropped calls and calls cutting in and out. We checked and it wasn’t our lines coming into the facility. So we opted to go on prem with a new system, with that said I called to cancel my service as we had our numbers ported on the 17th, they pulled a full months payment of PREPAY of $2800 out but will not refund any amount! So Vonage just profited about $2500 with out the need to deliver any service to the customer!!! Very POOR-

Pros: easy to set up.
Cons: expensive and low quality.
Would Recommend: No

We signed up for Vonage Business…

We signed up for Vonage Business a bit over a month ago. We have yet to receive calls into their Essentials iPhone app, for many reasons too many to go into in detail. The cloud based PBX for our system was set up by Vonage technical support, and yet each week we discover different reasons why calls are not getting routed to our extensions / Essentials app. For a company that is supposed to be focused on business customers rather than the retail consumer with all of that clown music that was evident of their commercials over the years, these guys are clowns. This was one of the worst business decisions I’ve made in vesting my trust that Vonage can manage to provide a business class telephony solution. We are cancelling this service and migrating to Mitel, as Vonage is a really terrible company to do business with.

We signed up for Vonage Business a bit over a month ago. We have yet to receive calls into their Essentials iPhone app, for many reasons too many to go into in detail. The cloud based PBX for our system was set up by Vonage technical support, and yet each week we discover different reasons why calls are not getting routed to our extensions / Essentials app. For a company that is supposed to be focused on business customers rather than the retail consumer with all of that clown music that was evident of their commercials over the years, these guys are clowns. This was one of the worst business decisions I’ve made in vesting my trust that Vonage can manage to provide a business class telephony solution. We are cancelling this service and migrating to Mitel, as Vonage is a really terrible company to do business with.

Pros: None that I can tell.
Cons: Too many to name.
Would Recommend: No
Jacob S.'s review forVonage Business

Well, I am not even sure where to…

Well, I am not even sure where to begin with the nightmare I have had since switching over to Vonage. It has been terrible from the start. From the start we were told that your phones work through a wireless connection. David New was the person who sold us the phones, he then proceeded to send us phones that didn’t connect wirelessly. After days of phone calls to David, we finally got a response back on our issue, his response was that it wasn’t his problem and that we needed to contact Customer Service now. We finally got a response back, they gave us free wireless phones, probably the only time we have been happy with Vonage since signing up. After we received our new wireless phones, we had the same issue. Once we finally got the phones connected we realized how bad Vonage service really is. All of the phone calls we receive drop, if I transfer my line to another phone the call drops. If I make an outgoing phone call as soon as the other person picks up the call drops. I have made multiple phone calls to Customer Service regarding this. I have been hung up on, I have been transferred to a supervisor, and then on other phone calls been told that they have no way to transfer me to a supervisor. I have been promised calls back which I have never received. We were then told that it is not going to work with phones connected through wifi, so we trusted that and spent almost $1000 to rewire our entire office, and plug these phones straight into the modem. We have the exact same connectivity issues. If I use your system through the app on my cell phone the exact same thing happens, the calls drop. From every connection I have tested Vonage on the phone calls drop. Vonage refuses to take any responsibility in this, even though they have tested my connection and verified that my equipment is compatible multiple times. There is very obviously something wrong with the system, and I have yet to get any help on this matter. Will be getting rid of Vonage as soon as possible.

Well, I am not even sure where to begin with the nightmare I have had since switching over to Vonage. It has been terrible from the start. From the start we were told that your phones work through a wireless connection.

David New was the person who sold us the phones, he then proceeded to send us phones that didn’t connect wirelessly. After days of phone calls to David, we finally got a response back on our issue, his response was that it wasn’t his problem and that we needed to contact Customer Service now. We finally got a response back, they gave us free wireless phones, probably the only time we have been happy with Vonage since signing up.

After we received our new wireless phones, we had the same issue. Once we finally got the phones connected we realized how bad Vonage service really is. All of the phone calls we receive drop, if I transfer my line to another phone the call drops. If I make an outgoing phone call as soon as the other person picks up the call drops. I have made multiple phone calls to Customer Service regarding this. I have been hung up on, I have been transferred to a supervisor, and then on other phone calls been told that they have no way to transfer me to a supervisor. I have been promised calls back which I have never received. We were then told that it is not going to work with phones connected through wifi, so we trusted that and spent almost $1000 to rewire our entire office, and plug these phones straight into the modem. We have the exact same connectivity issues. If I use your system through the app on my cell phone the exact same thing happens, the calls drop. From every connection I have tested Vonage on the phone calls drop. Vonage refuses to take any responsibility in this, even though they have tested my connection and verified that my equipment is compatible multiple times. There is very obviously something wrong with the system, and I have yet to get any help on this matter. Will be getting rid of Vonage as soon as possible.

Pros: Nothing.
Cons: Nothing.
Would Recommend: No

We have used Vonage for 2 to 3 years…

We have used Vonage for 2 to 3 years now and it has a lot of nice benefits for an office phone system. It does take some time to learn how to program the phones so only our Admin has that knowledge. I know Vonage is good about helping her when she needs help.

We have used Vonage for 2 to 3 years now and it has a lot of nice benefits for an office phone system. It does take some time to learn how to program the phones so only our Admin has that knowledge. I know Vonage is good about helping her when she needs help.

Pros: That we can text from our computers and have an app on our phones.
Cons: How to program to get phones to ring in the right order and ot other.
Would Recommend: Yes
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Provider Overview

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an Internet pioneer and investor. Pulver had previously created one of the first Voice over Internet applications, known as Free World Dialup. After several successful years, they went public in 2006. In the years that followed, they introduced a plug-in for Facebook, iOS and Android apps, international calling plans, and in 2013 they acquired Vocalocity, a fast-growing business VoIP provider. Vonage now uses the platform developed by Vocalocity, in addition to its other resources (i.e., its staff and its customer base) under the name Vonage Business.

Vonage Business Solutions offer a powerful platform that integrates other web-based tools, including search engines and social media, so that agents can have as much information about the caller as possible as soon as the phone rings. Vonage was one of the first to offer integration with other software, a feature that nearly all other providers now also include.

Best for:
Businesses that are interested in or already have accounts with other customer management services (salesforce, SugarCRM, etc). Or, any organization that needs a phone for occasional use, because metered plans are uncommon in hosted VoIP plans.

Editor’s Bottom Line:
Vonage once had a much less powerful platform suitable for some small businesses. They scrapped that in 2013 when they acquired Vocalocity, which was a smart choice. Vocalocity, despite being small, had one of the most powerful platforms, and many of the features they had early on are now mainstream. They are more on the expensive side, and part of why they can command a higher price is the name recognition.

One thing that sets Vonage Business apart is metered extensions. Although unlimited calls are great for most businesses, some phone aren’t used every day, and it wouldn’t be worth the expense to have a full line for the $25-$50 it takes for most VoIP providers to give you an extension. All calls within an organization are included, so if you have an office that makes mostly internal calls, this one is a good option. Similarly, instead of feature tiers, you can add or pass on many of the premium features. When you make your first call, you can be satisfied that you got the best price for your needs.

All Available Plans:

  • $39.99/seat/mo: Unlimited calls; see below for features
  • $14.99/virtual extension (calls forwarded to mobile phone)
  • $14.99/seat/mo: Calls are $0.03/min. Good for infrequently-used extensions; see below for features

Many features are Al-la-carte. 40 of the most popular VoIP features are included in all packages. Prices below are per plan, not per seat. You can have multiple instances of the same feature if needed:

  • Call Group – $4.99/mo
  • Call Monitoring – $49.99/mo
  • Call Queue – $14.99/mo + $0.03/min
  • Conference Bridge – $14.99/mo + $0.03/min
  • Local or Geographic Number – $9.99/mo
  • Main Company Number – $9.99/mo
  • Paging Group – $4.99/mo/group
  • Recording: Company Calls – $49.99/mo
  • Recording: On Demand – $4.99/mo/ext
  • Paperless Fax – $14.99/mo
  • Toll Free Numbers – $39.99/mo
  • Virtual Mailbox – $4.99/mo
  • Voicemail Transcription – $4.99/mo/ext

Integrations:

  • Act!
  • Bing Search
  • Call History
  • Caller Location
  • Caller Weather
  • Caller Local Time
  • Lio
  • Google Search
  • Google Contacts
  • Method CRM ($2.99/mo/ext)
  • Microsoft Dynamics ($2.99/mo/ext)
  • Microsoft Outlook
  • NetSuite
  • Quickbooks ($4.99/mo/ext)
  • Sage
  • Salesforce ($2.99/mo/ext)
  • Salesforce Vonage Connect
  • SugarCRM ($2.99/mo)
  • Web Launcher
  • Zoho

Guarantee:

  • 30-day money back guarantee
  • $119 activation fee will be waived

 

Exclusive Options/Offerings:
Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-winning platform is  free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn, Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.

Awards:
Vonage Receives Two TMC INTERNET TELEPHONY Product of the Year Awards
Frost & Sullivan Awards Vonage Top Spot in VoIP Communications
– Vonage Wins 2014 People’s Choice Stevie® Award for Favorite Customer Service

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