Switched to Vonage from a in-house PBX in order to get everything on the cloud. We had trouble on every front, but persisted getting the new phones set up and after about a month we got most things within Vonage’s control functioning.
The sales guy Jay Van Horn was very knowledgeable and made me feel very confident. Once I signed up, we never got the verbally promised pricing and he just stopped returning my call.
Porting existing phone numbers was and still is an absolute nightmare. Vonage outsources that to Broadvox and Level 3, so after five months, we’re still paying $1,000 a month to Windstream, because we can’t officially disconnect or change our old service until the port is complete, despite the fact that Windstream is no longer connected to our old building. We had to have Windstream “emergency forward” our main number and our primary DID’s to the temporary numbers Vonage issued us with each user.
The caller ID still say’s something unrelated to our company and they claim that can’t do anything other than input it into their system and wait for whoever to populate things correctly.
We’re still trying to get the DID’s ported, which is 100% Vonage’s incompetence and/or process at this point. I successfully >100 sequential DID’s to NumberBarn.com because Vonage wanted to charge me $10 per line per month to park these numbers I’ve had for 20 years. NumberBarn.com is $1 per month per line.
I’m relatively satisfied with the Polycom VVX 601 VOIP phones and the Vonage features and call quality now that we have them all set up properly.
I’m starting over with the porting one more time today and if they can’t get it done, I’ll have no choice other than to change services to RingCentral or someone else next month. That would be another giant pain and disruption, so I’m hoping to get lucky.
Bottom line is that Vonage is probably fine for “new” 1-2 employee small businesses and/or consumers that don’t want keep their current phone numbers, but they below novices at serving business customers and I can’t recommend them and would suggest people go elsewhere. Good Luck! I’m on hold waiting for Vonage Customer Service over 30 mins as I type this.