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Vonage Business

Atlanta, GA
Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was...
2000
Year Founded
68%
Recommend It
101
User Reviews
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The change from the old provider went…

The change from the old provider went very smooth. There were some hangups on our end, but support helped us push through and delayed the install date until we were fully ready. Not to mention the huge savings, making me look like a rock star.

The change from the old provider went very smooth. There were some hangups on our end, but support helped us push through and delayed the install date until we were fully ready. Not to mention the huge savings, making me look like a rock star.

Would Recommend: Yes

The service and product are…

The service and product are very good. No complaints there. However, they started billing me incorrectly at some point (I’m not even sure when). When I called to let them know and to get it fixed, I was unable to reach anyone in Billing right away. A couple of more calls had the same experience. They now claim they have it fixed. I hope it is, but am skeptical and the bad experience will linger for a while whether it is fixed or not.

The service and product are very good. No complaints there. However, they started billing me incorrectly at some point (I’m not even sure when). When I called to let them know and to get it fixed, I was unable to reach anyone in Billing right away. A couple of more calls had the same experience. They now claim they have it fixed. I hope it is, but am skeptical and the bad experience will linger for a while whether it is fixed or not.

Pros: Works great.
Cons: Support & Billing problems.
Would Recommend: Yes

I’ve got Vonage for business and…

I’ve got Vonage for business and thought I’d share my experience incase it would be useful to others. The support has been excellent, I rarely have to wait long to speak to someone and the person on the end of the phone is usually knowledgeable and happy to help. I find this quality of support hard to find in general. Also, the initial setup screenshare session to get going was great. Although I did have to wait 8 days for an appointment. The call quality has generally been very good, the minor dropouts I experience probably due to my wifi rather than vonage. But generally the line is very clear. And it has worked without major disruption since starting. I also have a worldwide bundle which is great as I make a lot of international calls. The one area which is still lacking is that the address book isn’t working on the desktop app. So I don’t know who’s calling unless I have a contact stored on my phone, or I have manually input this contact into the desktop phone and I happen to be in the same room as the phone. And to make calls through my computer means copying and pasting a number from a list stored in a word doc as the address book doesn’t work on the desktop app. Apart from this feature (which is an important one for me), everything else has been excellent and I’d be happy to recommend.

I’ve got Vonage for business and thought I’d share my experience incase it would be useful to others. The support has been excellent, I rarely have to wait long to speak to someone and the person on the end of the phone is usually knowledgeable and happy to help. I find this quality of support hard to find in general. Also, the initial setup screenshare session to get going was great. Although I did have to wait 8 days for an appointment.

The call quality has generally been very good, the minor dropouts I experience probably due to my wifi rather than vonage. But generally the line is very clear. And it has worked without major disruption since starting.

I also have a worldwide bundle which is great as I make a lot of international calls.

The one area which is still lacking is that the address book isn’t working on the desktop app. So I don’t know who’s calling unless I have a contact stored on my phone, or I have manually input this contact into the desktop phone and I happen to be in the same room as the phone. And to make calls through my computer means copying and pasting a number from a list stored in a word doc as the address book doesn’t work on the desktop app.

Apart from this feature (which is an important one for me), everything else has been excellent and I’d be happy to recommend.

Pros: Great Call Quality and Support.
Cons: Synched address book doesn't work.
Would Recommend: Yes

The support staff is awesome. Very…

The support staff is awesome. Very tech savvy and professional. Very responsive. Especially Sarah P., she’s smart and professional.

The support staff is awesome. Very tech savvy and professional. Very responsive. Especially Sarah P., she’s smart and professional.

Would Recommend: Yes

Works well and support response has…

Works well and support response has been good but call forwarding does not work on iPhone (IOS 11+), so you cannot receive calls whilst away from the office. This isn’t acceptable for a business solution and this feature is the reason why I am leaving Vonage.

Works well and support response has been good but call forwarding does not work on iPhone (IOS 11+), so you cannot receive calls whilst away from the office.

This isn’t acceptable for a business solution and this feature is the reason why I am leaving Vonage.

Would Recommend: No
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Provider Overview

Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an Internet pioneer and investor. Pulver had previously created one of the first Voice over Internet applications, known as Free World Dialup. After several successful years, they went public in 2006. In the years that followed, they introduced a plug-in for Facebook, iOS and Android apps, international calling plans, and in 2013 they acquired Vocalocity, a fast-growing business VoIP provider. Vonage now uses the platform developed by Vocalocity, in addition to its other resources (i.e., its staff and its customer base) under the name Vonage Business.

Vonage Business Solutions offer a powerful platform that integrates other web-based tools, including search engines and social media, so that agents can have as much information about the caller as possible as soon as the phone rings. Vonage was one of the first to offer integration with other software, a feature that nearly all other providers now also include.

Editor’s Bottom Line:
Vonage once had a much less powerful platform suitable for some small businesses. They scrapped that in 2013 when they acquired Vocalocity, which was a smart choice. Vocalocity, despite being small, had one of the most powerful platforms, and many of the features they had early on are now mainstream. They are more on the expensive side, and part of why they can command a higher price is the name recognition.

One thing that sets Vonage Business apart is metered extensions. Although unlimited calls are great for most businesses, some phone aren’t used every day, and it wouldn’t be worth the expense to have a full line for the $25-$50 it takes for most VoIP providers to give you an extension. All calls within an organization are included, so if you have an office that makes mostly internal calls, this one is a good option. Similarly, instead of feature tiers, you can add or pass on many of the premium features. When you make your first call, you can be satisfied that you got the best price for your needs.

All Available Plans:

  • $39.99/seat/mo: Unlimited calls; see below for features
  • $14.99/virtual extension (calls forwarded to mobile phone)
  • $14.99/seat/mo: Calls are $0.03/min. Good for infrequently-used extensions; see below for features

Many features are Al-la-carte. 40 of the most popular VoIP features are included in all packages. Prices below are per plan, not per seat. You can have multiple instances of the same feature if needed:

  • Call Group – $4.99/mo
  • Call Monitoring – $49.99/mo
  • Call Queue – $14.99/mo + $0.03/min
  • Conference Bridge – $14.99/mo + $0.03/min
  • Local or Geographic Number – $9.99/mo
  • Main Company Number – $9.99/mo
  • Paging Group – $4.99/mo/group
  • Recording: Company Calls – $49.99/mo
  • Recording: On Demand – $4.99/mo/ext
  • Paperless Fax – $14.99/mo
  • Toll Free Numbers – $39.99/mo
  • Virtual Mailbox – $4.99/mo
  • Voicemail Transcription – $4.99/mo/ext

Integrations:

  • Act!
  • Bing Search
  • Call History
  • Caller Location
  • Caller Weather
  • Caller Local Time
  • Lio
  • Google Search
  • Google Contacts
  • Method CRM ($2.99/mo/ext)
  • Microsoft Dynamics ($2.99/mo/ext)
  • Microsoft Outlook
  • NetSuite
  • Quickbooks ($4.99/mo/ext)
  • Sage
  • Salesforce ($2.99/mo/ext)
  • Salesforce Vonage Connect
  • SugarCRM ($2.99/mo)
  • Web Launcher
  • Zoho

Vonage Business Exclusive Options/Offerings:
Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-winning platform is  free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn, Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.

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