I would suggest to everyone who is in the sales industry
I am a sales person and aircall's call quality is brilliant..no cracking up like hubspot..no bad line, delays..just a clear sound...is like when you see blur and suddenly you use contact lenses!! I was using hubspot for so long and their signal is really bad..i cant do sales when people cant hear me or i have to repeat myself 3 times...
Via Capterra with permission from Aircall
We recently switched from Toky, and overall Aircall has been much better in terms of call quality
Via Capterra with permission from Aircall
Love that it integrates with my eCommerce platform so that when someone calls, everything I need to know shows right up
Via Capterra with permission from Aircall
Great telephone service for the price. I like it alot.
Via Capterra with permission from Aircall
I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support.
Via Capterra with permission from Aircall
Aircall was really easy to setup, and the team were very helpful and forthcoming with information. They integrate really well with lots of different CRMs and that's where the most useful features of the system come into play.
Via Capterra with permission from Aircall
Aircall integrates with our other systems and programs seamlessly, allowing our email campaigns to feed information through with ease. Aircall also offers the ability to track performance and activities across the globe, particularly useful for us when contacting international applicants / students.
Via Capterra with permission from Aircall
I like that it is easy to use and navigate. It's also easy to find recorded calls if you need to go back and listen for something.
We frequently have issues with call quality and dropped calls. It has been a little better since we started opening in Chrome rather than through the app.
Via Capterra with permission from Aircall
Pros: The phone calls that I have used Aircall for have been clear and I have not had an issue with calls being dropped.
Cons: I wish that the software would automatically make you unavailable after a set period of time so that you didn't have to keep doing it yourself.
Via Capterra with permission from Aircall
The built in note taking option that can be made into an Intercom conversation is super helpful. Also, the internet browser add-on makes clicking on phone numbers to call a breeze!
Via Capterra with permission from Aircall
Aircall was created in 2014 at the eFounders startup studio in Paris, France. Today, the Aircall team has grown to over 200 employees with headquarters in Paris and New York. Aircall's mission is to create phone systems and call center solutions that are accessible, transparent, and collaborative. One of Aircall's defining features is their seamless integration with some of the most popular business tools such as Zendesk and Salesforce, but they have also become very well liked for their simple and intuitive setup and user interface. Additionally, Aircall offers powerful and advanced features including pause-resume recording, unlimited concurrent calls, click-to-dial and dynamic call analytics.
Aircall Pricing and Services
| Essentials | Professional | Custom | |
| Price per user per month | $30 | $50 | contact Aircall |
| Min Number of Users | 3 | 3 | contact Aircall |
| Max Number of Callers in Queue | 5 | Unlimited | Unlimited |
| Phone number included in the plan | 1 local or toll-free | 1 local or toll-free | 1 local or toll-free |
| Price of each additional number, per month | $6 | $6 | $6 |
| Inbound calls & internal calls (Toll-free excluded) | Free on the App | Free on the App | Free on the App |
| Data recording | 1 year | Unlimited | Unlimited |
| Price of outbound calls | per min | per min | contact Aircall |
| Highlighted Features |
|
|
|
Aircall Features
| Initial setup | Essentials | Professional | Custom |
|---|---|---|---|
| Instant numbers |  |
|
|
| Custom music and messages | |
|
|
| Opening hours | |
|
|
| Call from any number | |
|
|
| Smart queuing | |
|
|
| IVR (Vocal server) | |
|
|
| Queue callback | - | |
|
| Collaboration | Essentials | Professional | Custom |
|---|---|---|---|
| Ring groups | |
|
|
| Flexible call distribution rules | |
|
|
| Shared call inbox | |
|
|
| Assign & comment on calls | |
|
|
| Shared contacts | |
|
|
| Extensions | |
|
|
| Call recording | |
|
|
| Simple analytics | |
|
|
| Custom filters | |
|
|
| Email reporting | |
|
|
| Tags | |
|
|
| Conference call | |
|
|
| Call monitoring | - | |
|
| Call whispering | - | |
|
| Mandatory tagging | - | |
|
| Live feed | - | |
|
| Advanced analytics | - | |
|
| Unlimited analytics history | - | |
|
| Custom analytics | - | - | |
| Productivity | Essentials | Professional | Custom |
|---|---|---|---|
| Forward-to-mobile | |
|
|
| Voicemail by email | |
|
|
| Hold with music | |
|
|
| Working hours per user | |
|
|
| Desktop notifications | |
|
|
| Click-to-dial | |
|
|
| Blacklist numbers | |
|
|
| Warm transfers | |
|
|
| After-call work | |
|
|
| Parallel calls | |
|
|
| Pause-resume recording | |
|
|
| Ring on speakers | |
|
|
| PowerDialer | - | |
|
| Unlimited concurrent calls | - | |
|
| Unlimited callers in queue | - | |
|
| Apps & Integrations | Essentials | Professional | Custom |
|---|---|---|---|
| APIs & Webhooks | |
|
|
| Zendesk integration | |
|
|
| Hubspot integration | |
|
|
| Pipedrive integration | |
|
|
| Intercom integration | |
|
|
| Slack integration | |
|
|
| 40+ business tool apps and integrations | |
|
|
| Salesforce Service Cloud integration | - | |
|
| Salesforce Sales Cloud integration | - | |
|
| Access to API developer support | - | - | |
| Customer support | Essentials | Professional | Custom |
|---|---|---|---|
| Help center access | |
|
|
| Email support | |
|
|
| Phone support | |
|
|
| VIP hotline 8am-10pm | - | |
|
| Dedicated account manager | - | |
|
| One-to-one onboarding sessions | - | |
|
| Service-level agreement (SLA) | - | - | |
Editor’s Bottom Line of Aircall
One of the newest companies to enter the VoIP space, Aircall has experienced incredible growth. This is not surprising considering the high quality communication solutions that Aircall offers. Aircall has been praised for being easy to use. Both in setup and day-to-day use, Aircall solutions are simple and intuitive, which is good for startups and SMBs that don't have a full time IT staff on hand or the time to go through a slow learning curve for a new phone system.
Aircall solutions are similarly easy to scale, which is another benefit to growing SMBs. Despite the simplicity of Aircall, they offer an exhaustive list of cutting edge features (as can be seen in the list above). Advanced call analytics, which are usually only available at premium price points, are offered by Aircall at their mid range tier. In fact, nearly all of Aircall's advanced features are available at the mid range tier, with the exception of an SLA, API support and Custom Analytics. This fact combined with a very low minimum number of users to start the plan (only 3) makes the Aircall professional plan extremely accessible to businesses of all sizes.
The one drawback to Aircall is price. At $30/month per user for their most basic plan, Aircall is not the cheapest service. It should also be noted that Aircall charges by the minute for outbound calls.
What you get for the price, however, is a powerhouse service that will allow you to not only communicate, but better serve your clients through tracking, analytics, collaboration and integration. If you have a business or call center that mainly works with inbound calls, Aircall is an excellent value. If your company makes a lot of outbound calls, it would be best to contact Aircall directly and set up a custom plan that includes the outbound minutes you need.