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RingCentral

RingCentral Verified Reviews & Ratings

RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first...
2003
Year Founded
70%
Recommend It
169
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Perry W.'s review forRingCentral

I found a better phone company about…

I found a better phone company about 8 months ago.. Now I am receiving a collections bill for over $10,000 from Ringcentral. In short, RingCentral representatives stated my requests for non-renewal were made too early to stop the auto renewal, and that I was required to make the request within 30 days of contract end date, so they auto renewed against my wishes. However my contract states my request for non-renewal MUST be made MORE than 30 days prior to contract end date, which is what I did. I have reviewed the recorded calls I have with Ringcentral, and it gets my blood boiling again! Wow I hate this company. The recordings are of front line reps making false claims, and supervisors then quoting me requirements of my contract that absolutely contradict the actual written contract I have in my possession. RingCentral has these contracts and these recordings in their possesion. I am enraged that they continue to pursue this. I suspect they continue to make these same false claims to current customers. A quick internet search produces a lot of victims of their shady business practices, and lots of victims of their illegally processed “auto renewals”. They are ripe for a class action lawsuit.

I found a better phone company about 8 months ago.. Now I am receiving a collections bill for over $10,000 from Ringcentral. In short, RingCentral representatives stated my requests for non-renewal were made too early to stop the auto renewal, and that I was required to make the request within 30 days of contract end date, so they auto renewed against my wishes. However my contract states my request for non-renewal MUST be made MORE than 30 days prior to contract end date, which is what I did.

I have reviewed the recorded calls I have with Ringcentral, and it gets my blood boiling again! Wow I hate this company.

The recordings are of front line reps making false claims, and supervisors then quoting me requirements of my contract that absolutely contradict the actual written contract I have in my possession.

RingCentral has these contracts and these recordings in their possesion. I am enraged that they continue to pursue this.

I suspect they continue to make these same false claims to current customers. A quick internet search produces a lot of victims of their shady business practices, and lots of victims of their illegally processed “auto renewals”.

They are ripe for a class action lawsuit.

Pros: None.
Cons: Impossible to stop auto renewal contracts.
Would Recommend: No

After searching for a low cost…

After searching for a low cost phone and fax system, RingCentral provided the cheapest cost with the best options. They have the unlimited plan and I do not believe you will find a better deal out there. Price others for sending and receiving over 3000 faxes a month and as a small company you will not find a better deal. We can send and receive from our email client as well from the desktop and our smart phones. My plan even allows me to use my cell phone with a phone number provided by RingCentral that acts as a business line so it keeps our private lines private while giving the customer a phone number that rings to our office which is great for after hours. We have been with RingCentral for less than a year and we have also had great service with customer service. They are always friendly and willing to stay on as long as they can.

After searching for a low cost phone and fax system, RingCentral provided the cheapest cost with the best options. They have the unlimited plan and I do not believe you will find a better deal out there. Price others for sending and receiving over 3000 faxes a month and as a small company you will not find a better deal. We can send and receive from our email client as well from the desktop and our smart phones. My plan even allows me to use my cell phone with a phone number provided by RingCentral that acts as a business line so it keeps our private lines private while giving the customer a phone number that rings to our office which is great for after hours. We have been with RingCentral for less than a year and we have also had great service with customer service. They are always friendly and willing to stay on as long as they can.

Pros: None.
Cons: RingCentral comes through again.
Would Recommend: Yes

First when I looked at the pricing…

First when I looked at the pricing guide for RingCentral it said one price – when I went through the free trial to sign up another price came up. Since it was a free trial, I figured no big deal. I went ahead and signed up (and there wasn’t a way to see what they were charging you for). The main feature I needed immediately was a fax number – which they made it seem like was part of the pre-existing package. Once I realized that: 1) the system wasn’t all that easy to use and was confusing; 2) the fax number and system wasn’t part of the process; 3) the way they set up the sign up process felt heavy handed and it always felt like the next step was trying to lock you into something, I decided to cancel.

First when I looked at the pricing guide for RingCentral it said one price – when I went through the free trial to sign up another price came up. Since it was a free trial, I figured no big deal. I went ahead and signed up (and there wasn’t a way to see what they were charging you for).

The main feature I needed immediately was a fax number – which they made it seem like was part of the pre-existing package. Once I realized that:
1) the system wasn’t all that easy to use and was confusing;
2) the fax number and system wasn’t part of the process;
3) the way they set up the sign up process felt heavy handed and it always felt like the next step was trying to lock you into something, I decided to cancel.

Would Recommend: No

The only thing my team has liked about…

The only thing my team has liked about this service is their Glip app… but that is not worth $595/year. I have spent OVER 2 HOURS on the phone with customer support and WE STILL DIDN’T SOLVE THE PROBLEM. I am not technologically advanced in the VOIP area whatsoever… but while trying to get help from customer service, I would be suggesting my OWN solutions because they were NOT SURE WHAT TO DO and the agent would was literally just saying yes to everything I suggested lol (if they even understood what I was saying). All our users but one were limited to only 10 external outgoing calls per month… If we went over this it was an additional cost of $50/month. AND NOBODY TOLD US THIS. So during setup and the 5+ times I called customer service this was not communicated. Then we receive a phone call letting us know we were way over and had all these overage charges…. wahoo… We still have 7 months left in our contract and we don’t even use the service. Setup is still not completed as we would like – we are actually considering hiring someone to complete the setup because their technical support is so incompetent, unhelpful, and rude… this service has cost our company much much more than it is worth. Wouldn’t even value ring central at $1. AVOID THIS COMPANY. GO SOMEWHERE ELSE. ANYWHERE ELSE. :)

The only thing my team has liked about this service is their Glip app… but that is not worth $595/year. I have spent OVER 2 HOURS on the phone with customer support and WE STILL DIDN’T SOLVE THE PROBLEM.

I am not technologically advanced in the VOIP area whatsoever… but while trying to get help from customer service, I would be suggesting my OWN solutions because they were NOT SURE WHAT TO DO and the agent would was literally just saying yes to everything I suggested lol (if they even understood what I was saying).

All our users but one were limited to only 10 external outgoing calls per month… If we went over this it was an additional cost of $50/month. AND NOBODY TOLD US THIS. So during setup and the 5+ times I called customer service this was not communicated. Then we receive a phone call letting us know we were way over and had all these overage charges…. wahoo…

We still have 7 months left in our contract and we don’t even use the service. Setup is still not completed as we would like – we are actually considering hiring someone to complete the setup because their technical support is so incompetent, unhelpful, and rude… this service has cost our company much much more than it is worth.
Wouldn’t even value ring central at $1. AVOID THIS COMPANY. GO SOMEWHERE ELSE. ANYWHERE ELSE. :)

Pros: Not even one good thing.
Cons: incompetent customer service, confusing setup, not user friendly.
Would Recommend: No

I have 20+ clients with RingCentral…

I have 20+ clients with RingCentral and its hassle free and I totally recommend them 100%. I’m not an end user, but a reseller.

I have 20+ clients with RingCentral and its hassle free and I totally recommend them 100%. I’m not an end user, but a reseller.

Pros: Great Service and no problems.
Cons: Nothing I can think of.
Would Recommend: Yes
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Provider Overview

RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first providers to stick their flag in the ground and offer cloud-based IP PBX and phone service. They offer a robust, redundant, and reliable platform that has numerous features. For over a decade, RingCentral has offered small and medium-sized businesses phone features that were previously only available to the largest and richest companies. Now, they have plenty of company, but they still lead the way.

 

RingCentral Pricing and Services

 

Help & Support Options:

  • 24/7 customer phone support available for Office customers with two or more users.
  • Professional and Office customers with one user: Phone support Monday–Friday, 8 AM–9 PM ET (5 AM–6 PM PT)
  • Comprehensive FAQ section
  • Online guides and video tutorials

RingCentral’s Most Popular Plan: Office Premium

  • Mobile App: Available for iOS, Apple Watch, Android, and Windows Phone
  • 2,500 toll free minutes (number not included)
  • Maximum 25 participants in HD videoconferencing
  • Unlimited inbound and outbound US and Canada calling
  • Call management and phone system administration
  • Glip for team collaboration
  • Integrations with business applications
  • Phone rental or purchase options
  • Call log reports
  • Inbound Caller ID by name
  • HD Voice
  • Automatic call recording
  • Multi-level Auto Attendant
  • Salesforce, Zendesk, and Desk.com integration
  • Single Sign-on

RingCentral Office Premium Pricing:

  • 1 User: $34.99/mo, $42.99/mo, $49.99/mo
  • 2-19 Users: $24.99/mo, $27.99/mo, $34.99/mo
  • 20-99 Users: $21.99/mo, $24.99/mo, $31.99/mo
  • 100-999 Users: $19.99/mo, $22.99/mo, $29.99/mo

Available Calling Features

  • Automatic call recording: Record calls for legal and training purposes
  • Call Flip: Seamlessly transfer a call from your home device to your mobile device without even putting the caller on hold. RingCentral was the first to develop this feature, and few others have it.
  • Call Forwarding: Redirect all calls
  • Call Logs: See who called and for how long
  • Call Management/Call Rules/ Phone System Administration: This sums up many terms for the ways you can control inbound and outbound calls, including working hours. It also controls what phones are connected within the plan so you can work from anywhere
  • Call Park: Transfer a call to a dedicated “empty” line while you find the best person to take the call, who can pick up the call without having to talk to the first agent again
  • Call screening: Have the inbound caller say their name before they can connect to a call.
  • Glip for team collaboration: Similar to Slack or Hipchat, this feature allows teams to communicate in their own permanent chat room, share notes, assign tasks, and access your files. This is available on all RingCentral Office plans.
  • HD Videoconferencing: Hold conferences in 1080P on your tablet or computer using a regular webcam rather than room-sized equipment. The software automatically focuses on the person speaking.
  • HD Voice: delivers audio in higher quality speech during a regular call.
  • Inbound Caller ID by name: See more than just a phone number when your phone rings
  • Integrations: RingCentral office seamlessly integrates with business applications such as software suites from Google and Microsoft. What services can be integrated depends on your level of service.
  • Intercom: Talk to your colleagues within the office through your desk phone.
  • Message alerts: Get an email alert or text message when you receive faxes and voicemail.
  • Missed-call notifications: Get notifications via email, text message, and your softphone/app when you miss a call.
  • Mobile App: Available for iOS, Android, and Windows Phone
  • Multi-Level Auto-Attendant: Set up a way to navigate inbound calls to the best agent to take incoming calls.
  • VoIP Paging: Your desk phones’ speakerphones become a mini PA system within a department. Make announcements directly through your desk phone or smartphone.
  • Phone rental or purchase: Save money in the long term by buying, or save money upfront and be assured of the best technical support with ongoing rentals
  • Presence: See who your colleagues are talking to, if anyone, before transferring a call
  • Shared lines: More than one phone can be connected to the same number or extension; no need for call transfers.
  • Single Sign-on: Empowers select or all members in a company to access all the company application with one set of credentials.
  • Toll free minutes: Every plan includes inbound toll free minutes to be shared with all users. Toll free number costs the same as a second local number.
  • Unlimited inbound and outbound US calling: Plus great rates on international calls
  • Voicemail-to-text: Automatic voicemail transcription.

RingCentral’s Recent Awards:

RingCentral has acquired a number of awards and official certifications over the past few years. Some recent accreditations include:

RingCentral Earns Frost & Sullivan’s Market Leadership Award for the Second Consecutive Year
– RingCentral Named a Leader in Gartner’s 2015 Magic Quadrant for Unified Communications as a Service Worldwide
– 2015 American Business Awards℠ Recognizes RingCentral With Bronze Stevie Award for Customer Service Team of the Year
– RingCentral Receives Frost & Sullivan Market Leadership Award
RingCentral Selected for Internet Telephony TMC Labs Innovation Award
RingCentral Recognized for Global Business Excellence Award
RingCentral Awarded for CRM Customer Magazine Award

 

Editor’s Bottom Line of RingCentral


Over 300,000 customers can’t be wrong. RingCentral has been a perennial favorite of VoIP review sites. They continue to innovate from either their in-house team or by making deals with smart companies. One of their best choices was to enter a partnership with Zoom, making it possible to have HD quality video conferences with large numbers of participants. Formerly, this was only available with huge hardware, some that even needed its own dedicated rooms. Instead, a laptop or tablet is now all you need. This offering is a game changer that few other providers can compete with.

RingCentral has a huge head start over today’s VoIP startups, and but they’re always looking forward rather than resting on their laurels. Every few years, they find a way to reinvent themselves and stay fresh. It’s hard to say anything bad about RingCentral, but they do seem a little vanilla. Vanilla, of course, is the most popular flavor of ice cream, so that’s good for most. But, there are some companies out there that like quirky companies and gimmicks. RingCentral stays away from the bleeding edge and sticks to software and hardware with a proven track record.

RingCentral has exclusive features, but they aren’t available unless you pay for the top tiers. If you want a great VoIP experience, you won’t go wrong with RingCentral as a whole, but organizations that are able to afford it can get more with RingCentral than with many other providers.
Screenshots
  • RingCentral Admin Portal Overview
    RingCentral Admin Portal Overview
  • RingCentral Auto Receptionist
    RingCentral Auto Receptionist
  • RingCentral Call Log
    RingCentral Call Log
  • RingCentral Call Queues
    RingCentral Call Queues
  • RingCentral Company Numbers Overview
    RingCentral Company Numbers Overview
  • RingCentral Device Overview
    RingCentral Device Overview
  • RingCentral Dialpad
    RingCentral Dialpad
  • RingCentral Faxing
    RingCentral Faxing
  • RingCentral Report Overview
    RingCentral Report Overview
  • RingCentral User Overview
    RingCentral User Overview

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