RingCentral

RingCentral is a cloud communications provider best known for its UCaaS platform RingCentral MVP, which streamlines and syncs Messaging,...
3.9
Belmont, CA
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John H.'s review for RingCentral

I signed up and agreed to a 2 yr contract with Ring Central and when I attempted to cancel my subscription 5 years later they claim I can’t because I’m still in a contract.

Apparently I signed a small clause in the original contract that said that they can Auto Renew my contract every 2 years without your consent. They are asking for 16 month @ $350 a month to get out of my contract after 5 years????

What a scam … very unfair business practice!!!

Pros: None.
Cons: CONTRACT SCAM - ALMOST IMPOSSIBLE TO CANCRL.
Would Recommend: No
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No worthwhile support. Even the simplest issue takes days to resolve. No one is interested in actually helping. Things they know how to fix in seconds, yet insist on providing us (people with no technical know-how) instructions (that don’t work–also for probably tiny, stupid reasons that someone experienced would know how to fix) instead of helping. We have a Yealink phone and a Yealink headset. The phone “updated” and now the headset doesn’t work. Insanely stupid, ridiculously small problem and yet we’re on day four and I’ve turned into one of those people that posts angry reviews.

Would Recommend: No
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Sean R.'s review for RingCentral

SAVE YOUR MONEY!
Bought 3 office lines for the annual price and Ring Central ended up selling one of the numbers I bought to another person. I had to report it as fraud and it took over 3 months for them to get me an answer while I was paying for the service. I only got a response after about 10 emails etc. once I included the CEO on the email. The fraud department never even responded to me over a span of 3 months. This started back in June of 2022 and I still don’t have the service cancelled and my money refunded to me. RUN FROM THIS COMPANY!

Would Recommend: No
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RingCentral is a contracted plan. They will scam you and up sale you lines and features you don’t need by offering a better rate per line. I was told there was no contract and was an idiot who didn’t read the contract while the smooth talking salesman pushed me to just sign it. My fault but still want as many people as possible to know to be careful.

Pros: None.
Cons: Was scammed into a contract.
Would Recommend: No
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From the outset, RingCentral did not live up to their own hype. The video meeting functionality was difficult for meeting invitees to navigate and often did not work with participants using Safari as a primary browser. The customer service has been inefficient at best and insolent at worst. I would NEVER recommend RingCentral to any person or business.

Pros: None.
Cons: Terrible customer service.
Would Recommend: No
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I was slapped with a two year auto renewal like others posting here with no reminder – I tried to cancel some of our lines that we have not been using and was told I missed it by 7 days so I was on the hook for at least $9,000 to reduce my line count from 20 to 8. They do not send notice or ask for a signature to renew liablity of $24,000 – they just stick you with it. I am stuck with them for a while because we are a medical practice and need continuity of telephones – but as a six year and one week (darn week!) customer I expected a little help to remain a customer, not a $9,000 fine to reduce my line count. They are predatory to say the least. BE CAREFUL if you sign up with them!

Pros: None.
Cons: Predatory Business Practices.
Would Recommend: No
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Trying to call a customer overseas and all the calls are dropping. Called customer service and I got through to a representative after 27 minutes waiting. Talking to him about the problem I could hear kids voices in the background so I asked him where he was located. He told me at the Philippines

Pros: NO PROS.
Cons: its a joke company.
Would Recommend: No
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We started a contract with ringcentral after buying an insurance company in rural Molalla Oregon that had a land-line. It took over 40hrs of my time on the phone with ringcentral to get our number supposedly ported from Wave Communications. We have now missed months of landline customers and or new customers from getting a hold of us, their message is we are no longer in service. Anyone calling form a cell phone is able to get through to our office. So we have made many attempts to let ringcentral know our concerns. They are not helpful and do not care. In my opinion now that ringcentral made 1.2 billion in sales last year they are prejudice against the rural communities that only have 6 lines or less of service. We are a small company that cannot afford to miss calls from current customers or new business. We do not get help from a chat with ringcentral or on the phone. In my opinion they do not care about small business. We have lost businesses and are trying to survive and pay bills. Would not recommend ringcentral.

Pros: Nothing.
Cons: Missing our customer base that use landlines.
Would Recommend: No
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Angela S.'s review for RingCentral

I have been a long-term customer/client of Ring Central. Every 2 years they make me renew (why? ) with no additional costs to recoup – they are not providing new equipment or upgrading any service or feature. There long term committments seem to be a red-flag for they think we need to be trapped into staying with you as a company. This last renewal (unbeknownst to me (and different than every other renewal) – they slammed in a little “auto-renew clause” that Auto-renews for 2 more years. … why? was it that difficult to get someone to sign electronically every 2 yrs? This shady business practice means that I am now trapped into a contract with them for a few extra months. They get to steal from me at $125/mo but I am going to share my experience with others and let it be known that this tacky business practice is unappreciated by businesses who must legitimately ask their customers to renew with them. I can understand an auto-renew for month to month.. but 2 years “auto-renewed” without consent is excessive.

Pros: Reliable.
Cons: Shady Business Practice with Long Term Commitment.
Would Recommend: No
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We have been using ringcentral for 3 years, but can’t wait to change. They have terrible customer services. We had two phone lines with them for the last 3 years. All of sudden, one line is dead. We called them and their rep kept saying our second phone was not added in the system. She never bothered to find out the issue. Instead, she told us that we have the issue of not adding the phone. All the abroad agents did not understand and listen to the issues properly. It will take forever to have an issue resolved. Run!

Pros: pricing.
Cons: terrible service.
Would Recommend: No
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Provider Overview

RingCentral is a cloud communications provider best known for its UCaaS platform RingCentral MVP, which streamlines and syncs Messaging, Video, and Phone functionalities into one unified interface.

In addition to MVP (formerly RingCentral Office), RingCentral offers a video conferencing platform and a cloud contact center solution.

RingCentral was one of the first providers to offer cloud-based IP PBX and phone service, giving it a competitive edge. The RingCentral platform is robust, redundant, and reliable. All RingCentral products have numerous advanced features such as AI-powered insights, call and meeting transcriptions, whiteboarding, and IVR.

While RingCentral now has plenty of competition in the UCaaS space, it remains an industry leader.

Read more about RingCentral products, plans, pricing, and features below.

 

Jump to ↓

RingCentral Key Features

RingCentral Integrations

RingCentral Plans and Pricing

RingCentral and the Hybrid Workplace

RingCentral Pros and Cons

RingCentral Customer Support

Is RingCentral Right For You?

 

RingCentral Key Features

Below, we’ll outline RingCentral’s best features, including:

  • Omnichannel Business Communications
  • Intelligent Routing
  • Automations
  • Video Conferencing
  • Team Messaging

 

Omnichannel Capabilities

RingCentral’s contact center platform facilitates communication between agents and customers across several channels, including email, voice calling, live chat, and social media messaging.

This versatility lets customers connect with businesses on their preferred communication channel, providing more personalized and convenient customer service.

Even better, RingCentral’s omnichannel capabilities seamlessly sync all channels in real-time within the unified RingCentral App for desktop and mobile devices. This lets customers switch between communication channels – and even agents – without missing a beat.

For example, a customer first sends a text message to customer support, but the issue would be best solved via phone call. The agent now managing the voice call has access to that same customer’s SMS text history, account data, notes from prior agents, and transcripts of past conversations.

This means customers avoid repeating themselves to multiple agents, and agents can provide the highest-quality support possible – even if they’ve never spoken to the customer before.

RingCentral LiveChat

RingCentral supports the following communication channels:

  • Inbound Voice
  • Outbound Voice
  • Messaging (including Facebook Messenger, Whatsapp, SMS, MMS, Apple, Google and Engage)
  • Social Media (including Facebook, Twitter, Instagram and YouTube)
  • Live Chat
  • Email
  • In-App Messaging
  • Reviews

 

Intelligent Routing

RingCentral’s Intelligent Routing is a call management system that queues and distributes incoming calls to appropriate agents according to preset rules, priorities, schedules, or other customizable criteria.

RingCentral Routing

Intelligent routing is key to providing excellent customer service, and RingCentral offers a robust system that focuses on usability and flexibility.

Some call routing methods that can be implemented with RingCentral are:

  • Fixed Order: Calls are assigned to the agent who is first in a line up unless they are currently handling a call
  • Rotary: Calls are assigned to agents on a rotating basis
  • Talk Time: Calls are assigned to the agent with the lowest daily talk time.
  • Skills-Based Routing: Calls are assigned to an agent with the correct skillset to handle the call
  • Percentage Routing: A set percentage of all calls are routed to specific teams
  • Time-Based: Calls are assigned to agents during specified business hours/work schedules/agent time zone

 

Automation 

RingCentral lets admins automate countless repetitive tasks using either integrations and APIs (such as the RingCentral Salesforce integration) or third-party tools (such as Zapier or MailChimp).

RingCentral Automation

 

Auto Dialing

Even in modern omnichannel contact centers, voice remains one of the main channels of communication between customers and agents.

Outbound auto dialers automate the dialing process, making it easier to penetrate lead lists and optimizing agent performance.

RingCentral offers a variety of auto dialers to fit the specific needs of every business and call center, including progressive, predictive, preview, and TCPA Safe dialers.

RingCentral auto dialers have simple and intuitive interfaces and seamlessly sync agent desktops with customer information as well as any external applications. Customer engagement flows are automatically adapted to each interaction.

Overall, RingCentral auto dialing is extremely flexible and customizable, allowing businesses to set rules determining who will be called, at what time and how often.

 

Video Conferencing

RingCentral offers HD video conferencing with enterprise grade VoIP security (including end-to-end encryption), powerful AI capabilities, and a flexible platform.

Video meetings can be hosted on any device, and users can even switch back and forth between messaging and video conferencing with a click within the RingCentral app.

Video meetings have no time limitations and can include up to 200 participants.

Advanced insights provide users with meeting summaries, highlight reels, topics and, of course, video recordings and transcriptions.

More RingCentral video conferencing features:

  • Live Transcription
  • Presentation Modes
  • Auto Follow
  • Whiteboard
  • Breakout Rooms
  • Team Huddle
  • Screen Sharing
  • Annotations
  • In-Meeting Chat with File Sharing

 

RingCentral also offers a webinar platform and a hybrid workplace solution called RingCentral Rooms as add-ons. Rooms allows users to have a designated physical space that keeps remote, hybrid and in-person workers connected using the business’ preferred hardware.

RingCentral Webinar allows users to invite up to 10,000 participants and 100 panelists. Like its video conferencing solution, the webinar platform is highly secure, easy to use and comes with advanced features such as analytics with pre-made reporting templates, backstage prep and recording.

 

Team Messaging

The RingCentral platform comes with its own powerful team messaging space.

Users can stay organized by categorizing chat threads, creating dedicated folders and building teams by department, project, etc.

External guests can also join chat channels, allowing for greater team collaboration between clients and employees.

RingCentral’s team messaging integrates seamlessly with RingCentral all-in-one phone and video conferencing systems to make switching between messaging, phone, and video easy. The messaging tool also syncs with any third party apps and integrations, allowing users to send files or reference documents regardless of where they are stored.

RingCentral Team Messaging Features:

  • Video Calls
  • Bookmarking
  • Task Management
  • Internet Fax
  • Integrations

RingCentral Team Messaging

 

RingCentral Integrations

With over 200 integration options, RingCentral has one of the largest integration networks in the communication space.

Whatever software and apps your business is most comfortable using, they will almost certainly be compatible with the RingCentral platform.

Though a complete list is available in the RingCentral App Gallery, here are some of the popular integrations RingCentral offers.

 

Analytics Integrations  

Analytics integrations gather customer data from your RingCentral platform and provide you with powerful insights. Some of the leading analytics software providers that integrate with RingCentral are:

  • Salesforce
  • Theta Lake
  • Gong

 

Automation Integrations

Whether you want to build stronger customer relationships using the Zoho CRM video integration, customize your team messaging with Zapier or automate workflows with the workato integration, automation integrations are nearly limitless. Some other Ringcentral automation integrations are:

  • amoCRM
  • Cognigy
  • Zoho Flow

 

Calendaring Integrations 

RingCentral works well with the most popular calendaring apps such as Google, Microsoft 365 and Teams to keep everyone organized. Some additional RingCentral calendar integrations are:

  • Cloze
  • Firefox
  • Outlook

 

Customer Support Integrations

You can use the RingCentral platform to power your customer service software, improve the customer experience and bridge communication gaps. Some popular customer support integrations are:

  • Hubspot
  • Happyfox
  • Zendesk

 

Marketing Integrations

RingCentral works with many third party marketing apps so that you can get marketing updates instantaneously on the RingCentral platform, customize messaging, and more. Some popular marketing integrations are:

  • Zapier
  • MailChimp
  • Marketo

 

Productivity Integrations

Whatever app your business uses to keep employees productive can be integrated into the RingCentral platform so that no one misses a beat. Some popular RingCentral productivity integrations include:

  • Teams
  • Canvas
  • Slack

 

RingCentral Plans and Pricing

RingCentral offers four tiers of pricing plans for its MVP (messaging, video, phone) unified communications solution. The lowest tier is only $19.99 per month/user, and offers only the basics with no video calling capabilities. The next level up is still affordable at $27.99 per month/user, and includes video as well as analytics.

RingCentral Pricing

 

You can see the feature breakdown by plan below:

Essentials Plan Standard Plan Premium Plan Ultimate Plan
Pricing Annually: $19.99/user/mo

Monthly: $29.99/user/mo

Annually: $27.99/user/mo

Monthly: $37.99/user/mo

Annually: $34.99/user/mo

Monthly: $44.99/user/mo

Annually: $49.99/user/mo

Monthly: $59.99/user/mo

Business phone or toll-free phone numbers
Toll-free minutes
Unlimited calls within the US/Canada
Enhanced Business SMS
Voicemail-to-text
Visual Voicemail-to-email
Team Messaging
Document Sharing
Call management and phone system administration
Mobile apps for iOS and Android
High Definition (HD) Voice
Call log Reports
Phone Rental Options
Add Video Pro and users X Up to 100 Up to 200 Up to 200
Unlimited audio conferencing X
Video meeting and participants X
High Definition (HD) Video X
Quality-of-service reports X
Popular integrations including Microsoft 365, Google, Workspace, SLack and more X
24/7 Support X
Multi-level auto attendant X
Professional implementation X
Call recording X On demand Automatic Automatic
Compatible with RingCentral Rooms (Add-on) X
Compatible with RingCentral Connector (Add-on) X
Single Sign-on X X
Multi-site admin and management X X
Up to 8 digit extensions with site codes X X
Hot desking X X
Advanced call handling including whisper, barge, and more X X
Real-time analytics X X
Popular CRM integrations with Salesforce, Zendesk, and more X
Industry-specific integrations with Canvas, Smarsh and more X X
Developer platform and custom integrations X X
Device Status Reports X X X
Device status alerts X X X
Unlimited Storage X X X

 

RingCentral and the Hybrid Workplace

RingCentral has developed two new communication solutions designed to serve the needs of today’s remote, blended, and geographically diverse workforce.

One solution, RingCentral Rooms, is available now as an add-on. The second product, RingCentral Webinar, is in Beta as of this writing.

 

RingCentral Rooms

RingCentral Rooms allow users to set up a perfectly customized hybrid meeting room.

To create the room, a dedicated conference room is first outfitted with cameras, desk phones, microphones and speakers. Then, in-person employees can gather physically in the space while RingCentral software allows remote workers to join the meeting from a control pad with one click.

RingCentral Rooms are highly secure with data encryption backed by HITRUST, HIPAA, and GDPR.

RingCentral Rooms

 

RingCentral Webinar

In today’s connected world, webinars have numerous uses and applications for businesses. Webinars can help to create brand recognition, generate leads, enrich employees, onboard new hires, and more.

RingCentral Webinar allows users to easily and quickly set up secure and dynamic webinars with top notch features. Registrants can attend in the RingCentral app or with a no-download browser link. Companies can invite up to 10,000 attendees and up to 100 panelists.

RingCentral webinar

 

Webinar features include:

  • Advanced Analytics and Insights
  • Record and Share Capabilities
  • Integrations with Third Party Apps
  • Q&A Polling
  • Backstage Host Prep
  • Follow-the-Host Video Layout
  • Customizable Registration
  • IT Admin Quality of Service Analytics
  • Virtual Background
  • Branding
  • Presenter Overlay
  • Speaker Spotlight
  • Host and Panelist Support
  • No Downloads for Attendees

 

RingCentral Pros & Cons

RingCentral generally excels in flexibility, security, features and reliability, while some reviewers claim RingCentral is lacking when it comes to customer service.

Here’s a closer look at some of the pros and cons of the RingCentral platform.

RingCentral Pros

RingCentral Cons

More integrations than any other provider in the communications space IVR includes many options, but is complicated to set up
Full stack of advanced features Customer support agents can be difficult to reach
Excellent audio quality Incompatible with most competing hardware, so many customers may have to purchase RingCentral phones
High quality video conferences with advanced video features for mid-range and higher priced plans Video conferencing is not included in the lowest priced plan (Essentials)
Many advanced analytics tools offered in mid-range and higher priced tiers
Highly secure with end-to-end encryption
High level of flexibility and customizability

 

RingCentral Customer Support

RingCentral customer support provides several options for users to connect with representatives, outlined below.

 

RingCentral Knowledge Base 

RingCentral Knowledge Base

The RingCentral knowledge base (accessible via this link) is easy to navigate and search. It includes video tutorials, how-to articles, and lengthy PDF product guides.

 

RingCentral Community

RingCentral Community

The RingCentral Community is a forum for RingCentral users to connect with each other, sharing advice or troubleshooting tips about a variety of topics, or “Spaces.” Threads are organized by topic, users can vote other responses up, tag topics, and follow Spaces that interest them.

 

Other Ways to Get Customer Support From RingCentral

If customers can’t find answers in the knowledge base or community forums, they can contact RingCentral directly using live chat on their website, connecting on social media, or calling a RingCentral representative.

Live phone support for RingCentral MVP (2+ users) plans is available 24/7. Live phone support for RingCentral MVP (1 user) is available 5:00 a.m.–6:00 p.m. PT, Monday–Friday (excluding holidays).

Non-English support is available Monday-Friday 9am-6pm Central European Time (CET).

 

Is RingCentral Right For You?

As one of the most experienced providers in the cloud communications space, RingCentral offers a plethora of advanced features with limitless possibilities for customization and integration. RingCentral gives its users complete control of nearly every aspect of their all-in-one communication platform.

With this high level of control, however, comes complexity.

Although RingCentral has expanded its customer support resources, it is not known for holding its customers’ hands through setup. To that end, RingCentral may not be the best choice for startups or small businesses without a dedicated IT department.

For larger companies and enterprises that want high-level customizations–and that have the infrastructure to implement it–RingCentral is an excellent choice. For businesses that need reliable service and a high level of security as priorities, RingCentral certainly delivers.

For additional RingCentral information, check out our hands-on RingCentral Pricing Review.

Want to look at other business phone systems before making your final decision?

This Enterprise VoIP comparison table shows how RingCentral measures up against other top business communication software providers such as 8×8, Dialpad and Zoom.

Screenshots
  • RingCentral Admin Portal Overview
    RingCentral Admin Portal Overview
  • RingCentral Auto Receptionist
    RingCentral Auto Receptionist
  • RingCentral Call Log
    RingCentral Call Log
  • RingCentral Company Numbers Overview
    RingCentral Company Numbers Overview
  • RingCentral Device Overview
    RingCentral Device Overview
  • RingCentral Dialpad
    RingCentral Dialpad
  • RingCentral Faxing
    RingCentral Faxing
  • RingCentral Report Overview
    RingCentral Report Overview
  • RingCentral User Overview
    RingCentral User Overview

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