Overall
3.7
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RingCentral

RingCentral Verified Reviews & Ratings

RingCentral was founded in 1999 by Vlad Shmunis and launched in 2003 as one of the first providers to...
2003
Year Founded
64%
Recommend It
234
User Reviews
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We’ve been with these guys for 4…

We’ve been with these guys for 4 years. Phone, Audio conferencing, Video Conferencing. We’ve always had minor problems, many I could explain away as user issues. There were problems, but never enough to make me change providers. Increasingly over the last few years, they’ve went from marginally reliable to mostly unreliable. Video Conferences clicked via email won’t start with an Invalid ID error for the host, destroy and remake the meeting? Works fine. Audio conferences were fine until recently, now people can’t connect seemingly at random but have no problem using other services. Support is very friendly but they really don’t have any ability to assist you with anything that’s not a client configuration problem. If you’re experiencing a system bug or connection issue on their end, there’s no support, no logs to look through. Uninstall and reinstall your client and hope it all goes away, thanks for calling. The feature set is great, the VoIP features are awesome, it’s just sub-par reliability and support for a premium price.

We’ve been with these guys for 4 years. Phone, Audio conferencing, Video Conferencing. We’ve always had minor problems, many I could explain away as user issues. There were problems, but never enough to make me change providers. Increasingly over the last few years, they’ve went from marginally reliable to mostly unreliable. Video Conferences clicked via email won’t start with an Invalid ID error for the host, destroy and remake the meeting? Works fine. Audio conferences were fine until recently, now people can’t connect seemingly at random but have no problem using other services. Support is very friendly but they really don’t have any ability to assist you with anything that’s not a client configuration problem. If you’re experiencing a system bug or connection issue on their end, there’s no support, no logs to look through. Uninstall and reinstall your client and hope it all goes away, thanks for calling.

The feature set is great, the VoIP features are awesome, it’s just sub-par reliability and support for a premium price.

Pros: Great Featureset.
Cons: Miserably Unreliable.
Would Recommend: No

I’ve been with RingCentral for several…

I’ve been with RingCentral for several years and the quality of my calls and the service they provide are top notch. They are a 5-star in my book. RingCentral Meetings and the RingCentral Portal are very user friendly and good for small to large companies. The customer service experience is amazing!

I’ve been with RingCentral for several years and the quality of my calls and the service they provide are top notch. They are a 5-star in my book. RingCentral Meetings and the RingCentral Portal are very user friendly and good for small to large companies. The customer service experience is amazing!

Pros: Quality and Service.
Cons: None.
Would Recommend: Yes

Do not use this company. I sent a fax…

Do not use this company. I sent a fax, the status in App was success, but recipient never got it! Scamers. If you still want to give them a try: use fake credit card or that card which you can easily block to do not let them amount what ever they want. They say they give you 15 days – free trial – don’t believe! they can give you only 7. Check everything before click the button “Submit”

Do not use this company. I sent a fax, the status in App was success, but recipient never got it! Scamers.

If you still want to give them a try: use fake credit card or that card which you can easily block to do not let them amount what ever they want.

They say they give you 15 days – free trial – don’t believe! they can give you only 7. Check everything before click the button “Submit”

Would Recommend: No
Ali M.'s review forRingCentral

I got in to a contract with three users…

I got in to a contract with three users when under impression of being able to add or remove my current and future employees as users. When you talk to them, their sales people try to just SALE. I was pretty clear that it is important to me be flexible but I was okay to keep my lines active for at least two years so I signed up a contract. I called back after two months, when an employee left my office and tried to cancel a user, that’s when I learned that is not an option. So not the lines under the contract, it is the users. Too little too late! Now I am stock with these guys for the next 2 years! It will not kill me but as soon as my two years are over I am moving back to Grasshopper or something similar. All the nice features you get excited for, you can get from google GSuite, which is more reliable, easier to use and transparent. I will I had read these comments beforehand! IF YOU ARE WISE, YOU WILL CONSIDER THESE COMMENTS HERE BEFORE MAKING YOUR DECISION.

I got in to a contract with three users when under impression of being able to add or remove my current and future employees as users. When you talk to them, their sales people try to just SALE.
I was pretty clear that it is important to me be flexible but I was okay to keep my lines active for at least two years so I signed up a contract.

I called back after two months, when an employee left my office and tried to cancel a user, that’s when I learned that is not an option. So not the lines under the contract, it is the users. Too little too late!

Now I am stock with these guys for the next 2 years! It will not kill me but as soon as my two years are over I am moving back to Grasshopper or something similar. All the nice features you get excited for, you can get from google GSuite, which is more reliable, easier to use and transparent.
I will I had read these comments beforehand!

IF YOU ARE WISE, YOU WILL CONSIDER THESE COMMENTS HERE BEFORE MAKING YOUR DECISION.

Would Recommend: No

BEFORE SIGNING UP WITH RINGCENTRAL,…

BEFORE SIGNING UP WITH RINGCENTRAL, PLEASE READ MY EXPERIENCE. COST: I signed on with RingCentral in August of 2017 with a 2-year contract for 8 lines for $220 which was a little higher than the local VOIP company we were using, but we felt it was worth it with all of the amazing features and capabilities. As you can imagine, I was QUITE SURPRISED when I received my first (and subsequent) bill(s) totaling $340! In other words, I agreed to $220 plus taxes and fees for 8 lines but BE ADVISED that taxes and fees will be at least 50% more than the agreed upon price which is WAY MORE than any other “taxes and fees” I have EVER experienced. BUYER BEWARE especially if you are trying to stay within a particular budget!!!!!!! EXPERIENCE with setup: The easy setup promised (at least for building a multi-level IVR) is not the case. I attempted to set up my own because supposedly doing so is very simple if you watch all of the videos and read the articles on RingCentral University. If you have a background in computer science or coding, perhaps you might be able to pull it off. I am very tech savvy and could not figure it out. You will spend HOURS (in my case at least 6 hours total) on the phone trying to set up and make sure everything goes to the right place especially since the support you get is across the globe and although they speak English, communication does not always go great. All I can say is that when you are setting up, be sure to have a cell phone handy to make test calls and test every single option because there will be something wrong and the new person you get will have a different idea on mapping and cause you to spend a LOT more time trying to figure it out. EXPERIENCE using the service: IF you are running a MEDICAL PRACTICE or any organization where you NEED the caller to get ahold of someone due to life-threatening circumstances or if you work in an industry with HIGH LITIGATION, I do NOT recommend you go with RingCentral. Here’s why: Throughout our time with RingCentral there were SEVERAL times where the phone calls didn’t go where they were supposed to. When I would call to see what was happening, they always claimed we did the changes. I explained that NO ONE on staff besides myself even know how to get to the IVR to make changes and why would I go into the IVR and change anything! Here are some examples of the big problems we experienced (IN ORDER OF SEVERITY): EXAMPLE 1: We went a period of about 3 MONTHS where patients would tell us they had left messages (and we had ZERO messages from them!!). It happened frequently enough that we knew they were not lying but those messages were nowhere to be found. On one occasion, when we had a glitch and calls were not being routed appropriately, so we called in to see where the problem was. The ring central staff member said we must have changed something (of course we did not touch anything). Anyway, in doing so the RC staff showed me where the problem was and I saw there was a weird extension. I ended up creating a log in for that extension and what do you know….we had 43 voicemails sitting in there!!!! SOME OF THEM URGENT CALLS FROM PATIENTS from weeks ago!!!! EXAMPLE 2: There was one time were ALL calls came directly to my CELL PHONE (I was on vacation). The strange thing is that I had NEVER input my cell phone number ANYWHERE in the RingCentral system….the only conclusion I can come to is that it picked it up when I called it for help at some point. EXAMPLE 3: Another time we had patients attempting to reach the medical staff team. Instead of ringing to their group and then transferring to the front reception to be answered, patients heard a recording that said, “No one is available to take your call. Goodbye” prior to being hung up on. In a nutshell, RINGCENTRAL IS VERY BUGGY AND WILL MAKE CHANGES TO YOUR SYSTEM ON ITS OWN and then they will make you feel like you are crazy when you call in to ask where the problem is because no one will acknowledge that the changes happened on their end. As you can imagine, we were CONSTANTLY APOLOGIZING TO PATIENTS and of course they lost all confidence in our phone system. REGARDLESS WE STUCK IT OUT BECAUSE WE HAD SIGNED A 2-YEAR AGREEMENT. Experience trying to leave RingCentral for a better service (i.e., problems with glitches and huge taxes and fees): I knew we were close the 2-year mark, but never received a notice when the auto-renewal would renew. All autorenewals I have ever done send notice anywhere from 30-90 days prior to the auto-renewal going into effect. This was not the case with RingCentral. I NEVER received notice whatsoever (not in writing nor even in e-mail) which is VERY UNDERHANDED. I thought it was odd, so I contacted them to see what was going on and the person I spoke with said our 2-year agreement had been fulfilled. That was my green light to move forward with another VOIP solution for our needs. I found another company specifically designed to work with medical offices (offering two-way encrypted HIPAA-compliant messaging). I signed up with them and arranged to have my phone number ported. The new company attempted to port my number 3 times unsuccessfully. Each time they were told there was a pending order and thus the number could not be ported. Prior to the 3rd attempt, I called RC to see what the pending order was and they said there was no pending order and there was no record of an attempt to port the number. After the 3rd attempt with the same results, the new company was able to finally port the number by calling in and reminding them of the legal obligation to release the number. This entire process of back-and-forth took close to 2 months (SO BE ADVISED IF YOU ARE THINKING ABOUT LEAVING RINGCENTRAL AND WANT TO KEEP YOUR PHONE NUMBER). Once we were finally set up and ready to go with the new company, I attempted to log into RingCentral to erase any messages/faxes prior to canceling service. I was unable to log in so I called in. The problem had been that my log-in user was my ported number, so the RC representative helped me get logged in. I attempted to cancel the account, but there is no way to cancel the account on-line (as required by California law in Bus. & Prof. Code § 17600). Instead I was given a toll-free number to call. I called the toll-free number 3 times, each time the message let me know there was a high call volume and that my call would be answered in the order received. After waiting for approximately 10 minutes each time, the call went to a recording prompting me to leave a message after the beep. I left a message knowing I would not be called back (which I have not yet been called back in response to the message). At this point, I was so frustrated I filed a BBB complaint which got me a callback fairly promptly. The representative (I was assigned case 10084542) informed me could not cancel without paying out the full amount of the auto-renewed 2-year contract in the amount of $3,806.64 plus. At this point I was in shock. I told the representative, that I never received the notice about when the autorenewal was going into effect (as is customary with every other company) and I had spoken to a representative prior to porting my number who had said we had finished our 2-year agreement. I also informed her that according to my state’s law, written notification had to be given at least 30 days prior to an auto-renewal going into effect. The representative said she would get back to me about my concerns. She called me back to let me know that RingCentral is under no obligation to send out an auto-renewal notice according to the state of California (not my state) and that her final offer would be to reduce the early termination amount to $2,283.98. At this point I am seeking legal counsel since I would rather pay thousands of dollars to a lawyer than give any more business to RingCentral!!! So PLEASE, BUYER BEWARE!!! Please do your due diligence in ESPECIALLY IF YOU ARE IN HEALTHCARE before signing up with RingCentral!! IF YOU ARE ALREADY WITH RINGCENTRAL and unhappy, PLEASE READ my experience so you can save yourself the pain I have had to go through. THINK ABOUT IT, IF A COMPANY HAS TO SNEAK THINGS INTO A CONTRACT SUCH AS AUTO-RENEWAL TO BE ABLE TO KEEP YOU AS A CUSTOMER, THERE IS A REASON. Otherwise, customers wouldn’t even think to leave…something to think about!

BEFORE SIGNING UP WITH RINGCENTRAL, PLEASE READ MY EXPERIENCE.

COST: I signed on with RingCentral in August of 2017 with a 2-year contract for 8 lines for $220 which was a little higher than the local VOIP company we were using, but we felt it was worth it with all of the amazing features and capabilities. As you can imagine, I was QUITE SURPRISED when I received my first (and subsequent) bill(s) totaling $340! In other words, I agreed to $220 plus taxes and fees for 8 lines but BE ADVISED that taxes and fees will be at least 50% more than the agreed upon price which is WAY MORE than any other “taxes and fees” I have EVER experienced. BUYER BEWARE especially if you are trying to stay within a particular budget!!!!!!!

EXPERIENCE with setup: The easy setup promised (at least for building a multi-level IVR) is not the case. I attempted to set up my own because supposedly doing so is very simple if you watch all of the videos and read the articles on RingCentral University. If you have a background in computer science or coding, perhaps you might be able to pull it off. I am very tech savvy and could not figure it out. You will spend HOURS (in my case at least 6 hours total) on the phone trying to set up and make sure everything goes to the right place especially since the support you get is across the globe and although they speak English, communication does not always go great. All I can say is that when you are setting up, be sure to have a cell phone handy to make test calls and test every single option because there will be something wrong and the new person you get will have a different idea on mapping and cause you to spend a LOT more time trying to figure it out.

EXPERIENCE using the service: IF you are running a MEDICAL PRACTICE or any organization where you NEED the caller to get ahold of someone due to life-threatening circumstances or if you work in an industry with HIGH LITIGATION, I do NOT recommend you go with RingCentral. Here’s why: Throughout our time with RingCentral there were SEVERAL times where the phone calls didn’t go where they were supposed to. When I would call to see what was happening, they always claimed we did the changes. I explained that NO ONE on staff besides myself even know how to get to the IVR to make changes and why would I go into the IVR and change anything! Here are some examples of the big problems we experienced (IN ORDER OF SEVERITY):

EXAMPLE 1: We went a period of about 3 MONTHS where patients would tell us they had left messages (and we had ZERO messages from them!!). It happened frequently enough that we knew they were not lying but those messages were nowhere to be found. On one occasion, when we had a glitch and calls were not being routed appropriately, so we called in to see where the problem was. The ring central staff member said we must have changed something (of course we did not touch anything). Anyway, in doing so the RC staff showed me where the problem was and I saw there was a weird extension. I ended up creating a log in for that extension and what do you know….we had 43 voicemails sitting in there!!!! SOME OF THEM URGENT CALLS FROM PATIENTS from weeks ago!!!!

EXAMPLE 2: There was one time were ALL calls came directly to my CELL PHONE (I was on vacation). The strange thing is that I had NEVER input my cell phone number ANYWHERE in the RingCentral system….the only conclusion I can come to is that it picked it up when I called it for help at some point.

EXAMPLE 3: Another time we had patients attempting to reach the medical staff team. Instead of ringing to their group and then transferring to the front reception to be answered, patients heard a recording that said, “No one is available to take your call. Goodbye” prior to being hung up on. In a nutshell, RINGCENTRAL IS VERY BUGGY AND WILL MAKE CHANGES TO YOUR SYSTEM ON ITS OWN and then they will make you feel like you are crazy when you call in to ask where the problem is because no one will acknowledge that the changes happened on their end. As you can imagine, we were CONSTANTLY APOLOGIZING TO PATIENTS and of course they lost all confidence in our phone system.

REGARDLESS WE STUCK IT OUT BECAUSE WE HAD SIGNED A 2-YEAR AGREEMENT.

Experience trying to leave RingCentral for a better service (i.e., problems with glitches and huge taxes and fees): I knew we were close the 2-year mark, but never received a notice when the auto-renewal would renew. All autorenewals I have ever done send notice anywhere from 30-90 days prior to the auto-renewal going into effect. This was not the case with RingCentral. I NEVER received notice whatsoever (not in writing nor even in e-mail) which is VERY UNDERHANDED. I thought it was odd, so I contacted them to see what was going on and the person I spoke with said our 2-year agreement had been fulfilled. That was my green light to move forward with another VOIP solution for our needs. I found another company specifically designed to work with medical offices (offering two-way encrypted HIPAA-compliant messaging). I signed up with them and arranged to have my phone number ported. The new company attempted to port my number 3 times unsuccessfully. Each time they were told there was a pending order and thus the number could not be ported. Prior to the 3rd attempt, I called RC to see what the pending order was and they said there was no pending order and there was no record of an attempt to port the number. After the 3rd attempt with the same results, the new company was able to finally port the number by calling in and reminding them of the legal obligation to release the number. This entire process of back-and-forth took close to 2 months (SO BE ADVISED IF YOU ARE THINKING ABOUT LEAVING RINGCENTRAL AND WANT TO KEEP YOUR PHONE NUMBER).

Once we were finally set up and ready to go with the new company, I attempted to log into RingCentral to erase any messages/faxes prior to canceling service. I was unable to log in so I called in. The problem had been that my log-in user was my ported number, so the RC representative helped me get logged in. I attempted to cancel the account, but there is no way to cancel the account on-line (as required by California law in Bus. & Prof. Code § 17600). Instead I was given a toll-free number to call. I called the toll-free number 3 times, each time the message let me know there was a high call volume and that my call would be answered in the order received. After waiting for approximately 10 minutes each time, the call went to a recording prompting me to leave a message after the beep. I left a message knowing I would not be called back (which I have not yet been called back in response to the message). At this point, I was so frustrated I filed a BBB complaint which got me a callback fairly promptly. The representative (I was assigned case 10084542) informed me could not cancel without paying out the full amount of the auto-renewed 2-year contract in the amount of $3,806.64 plus. At this point I was in shock. I told the representative, that I never received the notice about when the autorenewal was going into effect (as is customary with every other company) and I had spoken to a representative prior to porting my number who had said we had finished our 2-year agreement. I also informed her that according to my state’s law, written notification had to be given at least 30 days prior to an auto-renewal going into effect. The representative said she would get back to me about my concerns. She called me back to let me know that RingCentral is under no obligation to send out an auto-renewal notice according to the state of California (not my state) and that her final offer would be to reduce the early termination amount to $2,283.98. At this point I am seeking legal counsel since I would rather pay thousands of dollars to a lawyer than give any more business to RingCentral!!! So PLEASE, BUYER BEWARE!!! Please do your due diligence in ESPECIALLY IF YOU ARE IN HEALTHCARE before signing up with RingCentral!! IF YOU ARE ALREADY WITH RINGCENTRAL and unhappy, PLEASE READ my experience so you can save yourself the pain I have had to go through.

THINK ABOUT IT, IF A COMPANY HAS TO SNEAK THINGS INTO A CONTRACT SUCH AS AUTO-RENEWAL TO BE ABLE TO KEEP YOU AS A CUSTOMER, THERE IS A REASON. Otherwise, customers wouldn’t even think to leave…something to think about!

Would Recommend: No

Set up my free trial. Decided ring…

Set up my free trial. Decided ring central wasn’t a good fit. Tried cancelling the trial on the online chat since they were closed. Told me to call the 800 number. When I called them to cancel they told me I had to wait 63 minutes to speak with someone in the loyalty department to cancel my trial. After waiting 20 minutes the call was disconnected. Total scam!! Every time I call there’s always a wait and no one can help cancel my trial.

Set up my free trial. Decided ring central wasn’t a good fit. Tried cancelling the trial on the online chat since they were closed. Told me to call the 800 number. When I called them to cancel they told me I had to wait 63 minutes to speak with someone in the loyalty department to cancel my trial. After waiting 20 minutes the call was disconnected. Total scam!! Every time I call there’s always a wait and no one can help cancel my trial.

Would Recommend: No

We have been trying to move to…

We have been trying to move to RingCentral for 3 months and are still not ported over. We have run into issue after issue with getting our current lines ported over. We were told for a month, that 2 of our numbers could not be ported, then I said we would cancel and miraculously they were then able to port them. Next porting case, different issue. I tried working with porting, implementation and our account exec, and each one pointed their finger at the other departments. This left us with no help. Meanwhile, our 30 day trial period ended. Now, we are stuck in a contract and our numbers still aren’t ported over, and we still aren’t receiving any assistance other than call this team, who then says to call another team and so on and so forth. Worst experience ever. Don’t make our mistake, FIND ANOTHER PROVIDER!

We have been trying to move to RingCentral for 3 months and are still not ported over. We have run into issue after issue with getting our current lines ported over. We were told for a month, that 2 of our numbers could not be ported, then I said we would cancel and miraculously they were then able to port them. Next porting case, different issue. I tried working with porting, implementation and our account exec, and each one pointed their finger at the other departments. This left us with no help. Meanwhile, our 30 day trial period ended. Now, we are stuck in a contract and our numbers still aren’t ported over, and we still aren’t receiving any assistance other than call this team, who then says to call another team and so on and so forth. Worst experience ever. Don’t make our mistake, FIND ANOTHER PROVIDER!

Pros: None.
Cons: terrible support.
Would Recommend: No

I have used RingCentral for many years….

I have used RingCentral for many years. It has always been marginal and the service beyond horrendous. Recently, however, they have rolled out system changes and the system and sound quality has become completely unusable. As in, really not usable. Calls drop when trying to answer on phone. I can only get it to work on my base WiFi. Nowhere else. On the desktop phone, it went suddenly from people being able to hear me to people can not hear me or only so faintly that they can not make out anything. The latency is horrible. The only thing that has changes is their system. It is truly completely useless. Don’t get me started on the inability to have a blocking service for robo/scam calls. I have stayed with them all this time because it is a pain to migrate, and no service is perfect. This is the straw. My business can not operate without a working phone system. I need to be able to answer my phone and have people hear me. This is basic. Do not believe whatever they tell you. They have never ever been truthful. And be warned, the service people are franticly searching your problem in their manual when you contact them. If they can’t search it and read it to you, whatever your problem is will remained unsolved. Run far away from this company.

I have used RingCentral for many years. It has always been marginal and the service beyond horrendous.

Recently, however, they have rolled out system changes and the system and sound quality has become completely unusable. As in, really not usable. Calls drop when trying to answer on phone. I can only get it to work on my base WiFi. Nowhere else.

On the desktop phone, it went suddenly from people being able to hear me to people can not hear me or only so faintly that they can not make out anything. The latency is horrible. The only thing that has changes is their system. It is truly completely useless.

Don’t get me started on the inability to have a blocking service for robo/scam calls.

I have stayed with them all this time because it is a pain to migrate, and no service is perfect. This is the straw. My business can not operate without a working phone system. I need to be able to answer my phone and have people hear me. This is basic. Do not believe whatever they tell you. They have never ever been truthful. And be warned, the service people are franticly searching your problem in their manual when you contact them. If they can’t search it and read it to you, whatever your problem is will remained unsolved.

Run far away from this company.

Pros: price, easy visualization of calls and messages.
Cons: Unusable quality, zero screening of scam calls.
Would Recommend: No
Colby F.'s review forRingCentral

Just be sure you read the fine print…

Just be sure you read the fine print several times. This is been the worst contract I’ve gotten myself into. If you are a small business, use Twilio, and a script to manage your systems; It’s much more affordable and even more efficient and you won’t get your number spammed. I would rate 0 if I could. Harassing calls and emails about “how was our support”. From day one registering my number, I started receiving 4+ texts daily about loans and other bulls*t offers. The app doesn’t allow you to block numbers. Don’t even get me started on all the other issues. Just USE SOMETHING ELSE

Just be sure you read the fine print several times. This is been the worst contract I’ve gotten myself into. If you are a small business, use Twilio, and a script to manage your systems; It’s much more affordable and even more efficient and you won’t get your number spammed. I would rate 0 if I could. Harassing calls and emails about “how was our support”. From day one registering my number, I started receiving 4+ texts daily about loans and other bulls*t offers. The app doesn’t allow you to block numbers. Don’t even get me started on all the other issues.

Just USE SOMETHING ELSE

Pros: easy sign up.
Cons: endless.
Would Recommend: No

Signed up for a trial account to see…

Signed up for a trial account to see about moving 121 user accounts over to them from another provider and went to cancel the service (had planned on signing our accounts back up) and was told I have to speak with retention dept. So 30 minutes later I hadnt reached anyone. I hung up and called back in and requested the sales rep just cancel it for me as I dont have the `1 hour wait time to sit and wait for someone to decide to answer their phones. So once she was rude and asked “do you understand what process means” etc, she hung up on me after requesting a supervisor. Guess who just lost 121 accounts? These loonies!

Signed up for a trial account to see about moving 121 user accounts over to them from another provider and went to cancel the service (had planned on signing our accounts back up) and was told I have to speak with retention dept. So 30 minutes later I hadnt reached anyone. I hung up and called back in and requested the sales rep just cancel it for me as I dont have the `1 hour wait time to sit and wait for someone to decide to answer their phones. So once she was rude and asked “do you understand what process means” etc, she hung up on me after requesting a supervisor. Guess who just lost 121 accounts? These loonies!

Pros: Easy Sign Up.
Cons: Impossible Cancellation/Horrible Customer Service.
Would Recommend: No
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Provider Overview

RingCentral was founded in 1999 by Vlad Shmunis and launched in 2003 as one of the first providers to offer cloud-based IP PBX and phone service. The company provides a robust, redundant, and reliable platform that has numerous features. For more than a decade, RingCentral has offered small and medium-sized businesses phone features that were previously only available to the largest and richest companies. While it now has plenty of competition, RingCentral is still an industry leader.

RingCentral’s Help & Support Options:

  • Customer phone support available with separate numbers for the US, Canada, the UK, Ireland, Spain, France, Belgium, Netherlands, Luxembourg, Germany and Australia. (Be prepared to provide your RingCentral phone number and security answer.)
    • Live phone support for RingCentral Office (2+ users) plans is available 24/7.
    • Live phone support for RingCentral Office (1 user) is available 5:00AM – 6:00PM PT, Monday through Friday (excluding holidays).
    • Non-English support available Monday-Friday 9am-6pm Central European Time (CET)
  • Live support chat via instant messaging, available 24/7.
  • The ability to submit a ticket for handling more complex cases.
  • Comprehensive knowledge base to answer frequently asked questions and quick troubleshooting.
  • Guides, video tutorials and detailed training topics for different packages and services (Office, Contact Center Classic, Contact Center User Hub, RingCentral App, Meetings and more).
  • Webinars including an extensive library of previously recorded presentations and the ability to request a live demonstration.
  • Community message board where you can communicate with other RingCentral customers.
  • developer support center for issues such as app integrations.
  • Professional consultations to ensure you receive the right service package, on-site hardware, post-installation maintenance and training for administrators.
  • Service status page that displays any issues.
  • An ROI calculator to compare the cost of RingCentral versus on-premise PBX.

RingCentral Pricing and Services

RingCentral’s Most Popular Plan: Office Premium

  • Unlimited video and audio meetings with screen sharing on desktop and mobile (100 people per meeting)
  • Unlimited phone calls
  • 2,500 toll-free minutes
  • Unlimited Business SMS
  • Call management and phone administration (includes call forwarding etc. – detailed below)
  • Phone rental options: desk and conference phones
  • Mobile apps for iOS and Android
  • High-definition (HD) voice
  • Visual voicemail and voice mail-to-email
  • Team collaboration
  • Integrations with Microsoft, Google, Box and Okta
  • 24/7 Customer support
  • Professional implementation
  • Multi-level auto attendant
  • Internet fax
  • Call log reports
  • Quality of Service Reports
  • Automatic call recording
  • Multi-site support
  • Custom app development and deployment
  • Integration with Salesforce.com, Zendesk and Desk.com
  • Single Sign-on
  • Voicemail transcription to text

RingCentral Office Premium Pricing:

  • 1 User: $44.99/user/mo when paying annually, $54.99/user/mo when paying monthly
  • 2-99 Users: $34.99/user/mo when paying annually, $44.99/user/mo when paying monthly
  • 100-999 Users: $32.99/user/mo when paying annually, $42.99/user/mo when paying monthly
  • 1,000+ Users: $29.99/user/mo when paying annually, $39.99/user/mo when paying monthly

Add-on Pricing to Expand Your Plan With New Features:

  • Additional toll-free or local numbers: $4.99/mo
  • Additional vanity numbers: $30 one time fee
  • Additional international numbers: starting at $5.99/mo per user
  • Additional international toll-free number: $14.99/mo + $25 one time fee

Available Calling Features:

  • Call Management & Phone System Administration: This sums up many terms for the ways you can control inbound and outbound calls, including working hours. It also controls what phones are connected within the plan so you can work from anywhere. Includes the following features:
    • Answering rules.
    • Call transfer.
    • Call forwarding: Redirect all calls
    • Call screening: Have the inbound caller say their name before they can connect to a call.
    • Call flip: Transfer a call from your home device to your mobile device without putting the caller on hold.
    • Call logs: See who called and for how long
    • Presence: See who your colleagues are talking to, if anyone, before transferring a call.
    • Notifications: Get notifications via email, text message, and your softphone/app when you miss a call.
    • Shared lines: More than one phone can be connected to the same number or extension; no need for call transfers.
    • Call park: Transfer a call to a dedicated “empty” line while you find the best person to take the call, who can pick up the call without having to talk to the first agent again
    • Intercom: Talk to your colleagues within the office through your desk phone.
    • Paging: Your desk phones’ speakerphones become a mini PA system within a department. Make announcements directly through your desk phone or smartphone.
  • Automatic call recording: Record calls for legal and training purposes
  • Multi-level auto-attendant: Set up a way to navigate inbound calls to the best agent to take incoming calls.
  • Inbound Caller ID by name: See more than just a phone number when your phone rings
  • Glip for team collaboration: Similar to Slack, Microsoft Teams or Cisco WebEx. This feature allows teams to communicate in their own permanent chat room, share notes, assign tasks, and access your files. This is available on all RingCentral Office plans.
  • HD video conferencing: Hold conferences in 1080p on your tablet or computer using a regular webcam rather than room-sized equipment. The software automatically focuses on the person speaking.
  • HD Voice: delivers audio in higher quality speech during a regular call.
  • Phone rental or purchase: Save money in the long term by buying, or save money upfront and be assured of the best technical support with ongoing rentals.
  • Toll free minutes: Every plan includes inbound toll free minutes to be shared with all users. Toll free number costs the same as a second local number.
  • Unlimited inbound and outbound US calling: Plus great rates on international calls.
  • Voicemail transcription: Access voicemail messages from your desk and mobile phones, email, desktop app, and online account.
  • Mobile App: Available for iOS and Android.

RingCentral’s Recent Awards:

RingCentral has acquired many awards and certifications over the years:

Editor’s Bottom Line of RingCentral

With more than 350,000 small business customers, RingCentral has been a favorite among VoIP review sites, and with more than 2,500 employees the provider continues to innovate both with its in-house team and by making deals with smart companies.

One of the best moves it made was partnering with Zoom, enabling HD quality video conferences with large numbers of participants. Formerly, this was only available with huge hardware, some of which even required a dedicated room. Now laptop or tablet is all you need.

That offering was a game changer that few other providers could compete with. RingCentral has had a big head start over today’s VoIP startups, yet the company is always looking forward rather than resting on its laurels. Every few years, the provider finds a way to reinvent itself and stay fresh.

It’s hard to say anything bad about RingCentral, but they do seem a little vanilla – vanilla, of course, is the most popular flavor of ice cream, so that’s good for most. RingCentral tends to avoid the bleeding edge and sticks to software and hardware with a proven track record.

If you want a great VoIP experience, you can’t go wrong with this company.

Screenshots
  • RingCentral Admin Portal Overview
    RingCentral Admin Portal Overview
  • RingCentral Auto Receptionist
    RingCentral Auto Receptionist
  • RingCentral Call Log
    RingCentral Call Log
  • RingCentral Company Numbers Overview
    RingCentral Company Numbers Overview
  • RingCentral Device Overview
    RingCentral Device Overview
  • RingCentral Dialpad
    RingCentral Dialpad
  • RingCentral Faxing
    RingCentral Faxing
  • RingCentral Report Overview
    RingCentral Report Overview
  • RingCentral User Overview
    RingCentral User Overview

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