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4.6
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Dialpad

Dialpad Verified Reviews & Ratings

San Fransisco, CA
Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes...
2011
Year Founded
95%
Recommend It
235
User Reviews
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My company uses it, it\’s very easy to…

My company uses it, it’s very easy to use, keeps all of your calls and texts and has a very user-friendly speed dial system. I call and text customers all the time and can go back and see what we talked about via text or the recording feature. It’s nice I can stay organized and make sure that I am making all of my calls and what I talked about.

My company uses it, it’s very easy to use, keeps all of your calls and texts and has a very user-friendly speed dial system. I call and text customers all the time and can go back and see what we talked about via text or the recording feature. It’s nice I can stay organized and make sure that I am making all of my calls and what I talked about.

Pros: Easy texting, calling, multitasking.
Cons: Sometimes it drops calls but probably the internet more than likely.
Would Recommend: Yes

The more time that passes the more…

The more time that passes the more convinced I am in the excellence of this product. The various features and tools have been instrumental for my work flow and when there is a problem, it is usually swiftly dealt with due to the great support and frequent updates. Overall a great piece of call center software.

The more time that passes the more convinced I am in the excellence of this product. The various features and tools have been instrumental for my work flow and when there is a problem, it is usually swiftly dealt with due to the great support and frequent updates. Overall a great piece of call center software.

Would Recommend: Yes

Very good service. Very discreet in…

Very good service. Very discreet in making calls. Good texting service calls on wifi come with good quality. The address book is a very good feature of this service. I am very happy that my clients are able to contact me via text or phone. Dialpad has helped our company during the pandemic crisis. All in all very satisfied with the service.

Very good service. Very discreet in making calls. Good texting service calls on wifi come with good quality. The address book is a very good feature of this service. I am very happy that my clients are able to contact me via text or phone. Dialpad has helped our company during the pandemic crisis. All in all very satisfied with the service.

Would Recommend: Yes

I use Dialpad as my work number. I use…

I use Dialpad as my work number. I use it for texting and calling, and to record my calls. I never have audio issues with it. It’s reliable, though occasionally the recording function doesn’t work. I also with I had an option in settings to toggle the “this call is now being recorded” message on and off.

I use Dialpad as my work number. I use it for texting and calling, and to record my calls. I never have audio issues with it. It’s reliable, though occasionally the recording function doesn’t work. I also with I had an option in settings to toggle the “this call is now being recorded” message on and off.

Pros: Records calls.
Cons: When someone calls me, I can't see the call in-app and therefore can't audio record it.
Would Recommend: Yes

An absolutely amazing and easy to use…

An absolutely amazing and easy to use app. Conveniently have an office line with voicemail that has transcription services and the ability to text clients and coworkers has never been easier. Plus you can use it from your phone, computer, or tablet. Keeping track of clients has never been easier through their contacts and call tracking! Customer service is top notch too! Our representative reaches out often to tell us about any upgrades and to ask if we have had any issues or are looking for any additional as they want to improve their company based on client feedback.

An absolutely amazing and easy to use app. Conveniently have an office line with voicemail that has transcription services and the ability to text clients and coworkers has never been easier. Plus you can use it from your phone, computer, or tablet. Keeping track of clients has never been easier through their contacts and call tracking!

Customer service is top notch too! Our representative reaches out often to tell us about any upgrades and to ask if we have had any issues or are looking for any additional as they want to improve their company based on client feedback.

Pros: Easy to use.
Cons: must have wifi to use.
Would Recommend: Yes

We’ve been Dialpad customers for 4…

We’ve been Dialpad customers for 4 years, and have grown from 2 users to over 30. Dialpad is extremely easy to use, set up and administer, and this is a strength again other providers on the market. As we’ve grown, we’ve run into growing pains with reliability and cost. We consistently have team members complain that calls drop, or when a call is answered, their audio is not clear to the caller. From a cost stand point, we have many different departments that require their own ‘Office’. In Dialpad, an Office allows you to assign a group of users who can receive calls to that office based on a round robin, waterfall or simultaneous calling pattern, among other features like IVR. Dialpad’s standard plan for $25/month only gives 5 offices, which is not enough for us. Even if we upgrade to the next plan for $35/month, we only get 10 offices, which is still not enough. Furthermore, many of our users infrequently need access to Dialpad – they might make 2-3 calls a month, or need to be assigned to an office as a ‘last resort’ if other team members are not available. This makes pricing hard to justify if half your users fall into this category, especially if you need more than 5 offices and have to upgrade plans. Dialpad office no form of pricing for ‘light’ users. Because of all the above, we have decided to move over to Zoom phone. Their app isn’t as ‘pretty’ and ‘usable’ is Dialpad, but they provide more robust features at a lower price point, and have ‘light’ users. Zoom phone is around $10/user, and they offer more feature that comparably priced Dialpad plans. To get access to these Zoom phone features, you’d need to be on the $125/user Dialpad call centre plan. All and all, I would highly recommend Dialpad if you’re a team that wants an VOIP app which is easy to use, easy to administer, and if all your team members will use Dialpad frequently. If you’re looking for a cheaper, more flexible and feature robust platform, it would pay to evaluate alternatives on the market as well.

We’ve been Dialpad customers for 4 years, and have grown from 2 users to over 30.

Dialpad is extremely easy to use, set up and administer, and this is a strength again other providers on the market. As we’ve grown, we’ve run into growing pains with reliability and cost. We consistently have team members complain that calls drop, or when a call is answered, their audio is not clear to the caller.

From a cost stand point, we have many different departments that require their own ‘Office’. In Dialpad, an Office allows you to assign a group of users who can receive calls to that office based on a round robin, waterfall or simultaneous calling pattern, among other features like IVR.

Dialpad’s standard plan for $25/month only gives 5 offices, which is not enough for us. Even if we upgrade to the next plan for $35/month, we only get 10 offices, which is still not enough.

Furthermore, many of our users infrequently need access to Dialpad – they might make 2-3 calls a month, or need to be assigned to an office as a ‘last resort’ if other team members are not available.

This makes pricing hard to justify if half your users fall into this category, especially if you need more than 5 offices and have to upgrade plans.

Dialpad office no form of pricing for ‘light’ users.

Because of all the above, we have decided to move over to Zoom phone. Their app isn’t as ‘pretty’ and ‘usable’ is Dialpad, but they provide more robust features at a lower price point, and have ‘light’ users. Zoom phone is around $10/user, and they offer more feature that comparably priced Dialpad plans. To get access to these Zoom phone features, you’d need to be on the $125/user Dialpad call centre plan.

All and all, I would highly recommend Dialpad if you’re a team that wants an VOIP app which is easy to use, easy to administer, and if all your team members will use Dialpad frequently.

If you’re looking for a cheaper, more flexible and feature robust platform, it would pay to evaluate alternatives on the market as well.

Pros: Ease to use and administer.
Cons: Cost.
Would Recommend: Yes

Dialpad has good all-around features…

Dialpad has good all-around features and convenient integration with Salesforce. So far, the program has increased our connection with our clientel (university students) with the texting feature. Recently though, there have been some crashing/freezing with limited support response from Dialpad. Hoping to resolve our issue soon as we are still big fans of the program.

Dialpad has good all-around features and convenient integration with Salesforce. So far, the program has increased our connection with our clientel (university students) with the texting feature. Recently though, there have been some crashing/freezing with limited support response from Dialpad. Hoping to resolve our issue soon as we are still big fans of the program.

Would Recommend: Yes
Nicolas D.'s review forDialpad

I use Dialpad all the time. Things I…

I use Dialpad all the time. Things I really appreciate is the integration with my CRM for one-click dialing. The transcription service is cool and the app for my phone serves to keep business separate from personal. Also, I am able to both read & listen to any voice recordings. I pay the annual charge and at this pricepoint you cannot beat what is being offered. Bottom line is that I am always recommending Dialpad to all my associates as a must have vs. working off a cell phone.

I use Dialpad all the time. Things I really appreciate is the integration with my CRM for one-click dialing. The transcription service is cool and the app for my phone serves to keep business separate from personal. Also, I am able to both read & listen to any voice recordings. I pay the annual charge and at this pricepoint you cannot beat what is being offered. Bottom line is that I am always recommending Dialpad to all my associates as a must have vs. working off a cell phone.

Would Recommend: Yes

I am very happy with dialpad so far….

I am very happy with dialpad so far. The only issue I have been having in the past week is with the actual website/app. If I tried to make a call through the app or website it will just ring but nothing else happens, so I have to use my phone to make calls. I have not have the time to call and report this. Thanks,

I am very happy with dialpad so far. The only issue I have been having in the past week is with the actual website/app. If I tried to make a call through the app or website it will just ring but nothing else happens, so I have to use my phone to make calls. I have not have the time to call and report this.

Thanks,

Pros: Transcripts.
Cons: System Glitches with the app.
Would Recommend: Yes

Dialpad is a great way to communicate…

Dialpad is a great way to communicate to our members. I use it everyday for work. I appreciate the features it has to transfer calls, call back a missed call and it also has an availability feature. When transferring a phone call to a different department, you do not have to transfer right away, you can also communicate with the other departments regarding the situation and then transfer the member waiting on hold. Since, I use Dialpad everyday during business hours, I often use the availability status option as well. For example, if I need to finish sending emails to a few members, then I can put my status as offline support and no calls would come through until I complete the emailing task and change my status.

Dialpad is a great way to communicate to our members. I use it everyday for work. I appreciate the features it has to transfer calls, call back a missed call and it also has an availability feature.

When transferring a phone call to a different department, you do not have to transfer right away, you can also communicate with the other departments regarding the situation and then transfer the member waiting on hold.

Since, I use Dialpad everyday during business hours, I often use the availability status option as well. For example, if I need to finish sending emails to a few members, then I can put my status as offline support and no calls would come through until I complete the emailing task and change my status.

Would Recommend: Yes
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Provider Overview

Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes. Whether you’re looking to set up a business VoIP phone service, customer support center, outbound sales call center, or a web conference software for your team, Dialpad offers a solution at various price ranges.

With revolutionary, cloud-based, VoiceAI software, Dialpad presents businesses with capabilities such as real-time call transcription, smart notes, real-time sentiment analysis, and real-time coaching, including all of the conventional telecom capabilities. Businesses using Dialpad can also enjoy the benefits of app integration, which works with popular software such as GSuite, Zendesk, Salesforce, LinkedIn, and more.

Every business wants to get the best bang for their buck. With so many options to choose from, we need to carefully evaluate the cost of business communication, and only then we can make an informed decision that benefits us. Dialpad does great best to provide enough information on plans & pricing, but we need to take a closer look to see exactly what we are getting here.

Let’s dig deeper into Dialpad products & pricing to help decision-makers decide on how to move forward.

Additional reading:

» Our complete review on Dialpad Plans & Pricing

» RingCentral vs Dialpad

 

Dialpad Products Overview

Dialpad Breakdown of Products & Solutions in 2020

Dialpad Breakdown of Products & Solutions – Updated 9/1/2020

 

Dialpad offers four telecommunication solutions to businesses — Talk, UberConference, Support, and Sell. All four products are packed with features, and there are different pricing options to choose from based on your needs and business size. Combined, the products provide powerful platforms for business communication.

 

Dialpad Talk Plans & Pricing

Dialpad Talk solution is the cloud-based, AI-powered, VoIP business phone system that supports all of the traditional and modern phone features such as messages, voice, video, integration, and mobile or desktop app. With Talk, you can sync your business phone system with any device of yours, and you can integrate apps such as Google Suite, Zendesk, Salesforce or Slack with it.

Talk with clients at your office during the day, then share notes and set meetings on your phone during the night.

Dialpad Talk is capable of great things, and it’s a powerful tool to have at your disposal, especially if you’re dealing with lots of clients and apps at the same time. It’s also a good tool to use for team communication, and you’re able to organize the app so it doesn’t interfere with your team/client dynamic.

Features include capabilities like:

  • Phone, Messaging, Video
  • App Integration
  • Unlimited Calls
  • International Calls
  • Call Routing
  • Desk Phone Integration
  • Voicemail

Dialpad Talk is available to trial for 14 days absolutely free, and is available in 3 pricing options: Standard, Pro, and Enterprise, with different features that we will cover down below.

 

Dialpad Talk Features & Pricing

Compare Plans Standard Pro Enterprise
Quick Overview
Pricing (billed annually) $15/mo/user $25/mo/user Not listed, contact sales
Pricing (month-to-month) $20/mo/user $30/mo/user Not listed, contact sales
User Limits 1 user minimum 3 users minimum 100 users minimum
Unlimited Calling in US & Canada Yes Yes Yes
Mobile/Desktop Softphone & App Yes Yes Yes
Call Recording Yes Yes Yes
Multi-Level Auto Attendant Yes Yes Yes
Additional Numbers No Yes Yes
Custom Routing Yes Yes Yes
Extensions No No 24/7
Toll-free Numbers Yes Yes Yes
Automatic Spam Detection Yes  Yes  Yes
Number Porting Local & Toll-Free, Fees Apply Local & Toll-Free, Fees Apply Local & Toll-Free, Fees Apply
Switch Calls Between Devices Yes Yes Yes
Three-Way Calling Yes Yes Yes
Voicemail Transcription Yes Yes Yes
Click-to-Call Yes Yes Yes
Speech Coaching Yes Yes Yes
Collaboration Features
Contact Syncing  Yes  Yes  Yes
Analytics & Reporting  Basic Advanced Fully Customizable
Ring Groups 3 max 25 max Unlimited
Call Queues No  Yes  Yes
Online Meetings (UberConference) Yes Yes Yes
Unlimited SMS, MMS (domestic only)  Yes  Yes  Yes
International SMS No  Yes  Yes
Integrations
Salesforce No Yes Yes
Zendesk No Yes Yes
Slack No Yes Yes
Hubspot No Yes Yes
Zapier No Yes Yes
G Suite Yes Yes Yes
Office 365 Yes Yes Yes
Azure No No Yes
Okta No No Yes
OneLogin No No Yes
ServiceNow Yes Yes Yes
APIs & Webhooks Yes Yes Yes
Outreach Yes Yes Yes
Yes Yes Yes
Support & Customer Service
Knowledge Base Yes Yes Yes
Community Forum Yes Yes Yes
Multilingual Web Yes Yes Yes
Multilingual Chat Yes Yes Yes
Support Coverage 24/5 24/7 24/7
Phone Support No Yes Yes
Service Level Agreement No No Yes

 

It’s up to businesses to decide whether these features are worth the additional 50% budget increase. If your business relies heavily on other software (Salesforce, Slack, ServiceNow, etc.), investing in the Pro Plan  is a good choice, and you get the additional benefits as well. As we can see, the Standard Plan ($20/mo) offers us most of the core features of a business phone system, but it lacks some advanced features which are included in the Pro Plan. With Pro Plan, businesses get access to integration features, queue holds, logs, phone support, and international numbers at the cost of an additional $10/mo per agent.

Running a business phone system is no easy task, and having these additional tools that can help can lift a lot of weight off of your phone agents. As for the Enterprise plan, there’s not much to talk about except it’s worth mentioning that Dialpad could give better deals if you have more agents that require these services.

 

Editor’s Bottom Line of Dialpad

You’d be hard-pressed to find a better pedigree than founders Craig Walker, John Rector, and Brian Peterson. Dialpad offers a price point that is one of the lowest you can find, especially for unlimited calling. They don’t cut corners by being stingy with features or nickel-and-diming you with hidden charges – they just offer a great product at a low price. As a pure-cloud provider, Dialpad offers completely hosted solutions tailored to both the SMB and Enterprise market. With more than just simple, and unlimited, VoIP calling Dialpad offers an entire hosted UC stack. If your company is looking to adopt a cloud only solution, Dialpad is very high on the list of options to consider.

Beyond simple VoIP calling, Dialpad also offers an entire Unified Communications stack of products, so your team can stay in touch with a variety of channels. Dialpad also provides HD video calls and conferencing,  which can of course integrate with the business apps you user everyday. Dialpad also includes instant messaging, direct SMS, MMS, and group messaging integrated directly into the Dialpad solution for a truly multichannel Unified Communications offering. Businesses can utilize these channels for in office messaging, or even offer new methods  of communications to clients or customers. Dialpad’s mobile app also allows users to stay connected all at once, and receive a single message on up to 5 devices at the same time.

Dialpad also boasts a very strong integration base to build off of. Of course, with the nature of APIs a seasoned developer could build almost any integration for any platform. However, with Dialpad, you are adopting a solution that already has prebuilt integrations for some of the most popular solutions. Whether your business utilizes Google Apps for work, or is invested in the Microsoft Office ecosystem, Dialpad has you covered. The UC solution comes with both Google Apps and Microsoft Office integrations baked right in, so you don’t have to sacrifice a developer’s time just to build the bridges. On top of office apps, Dialpad also supports a unique integration with Salesforce, to bridge the gap between CRM and UC for a true omni-channel support experience.

On top of everything else included in Dialpad’s solution, users also gain access to the incredibly popular and renowned UberConference. As a dedicated conferencing solution, Uberconference allows users to host group phone or video calls without the need for a PIN. Uberconference attempts to make conference calls as simple as possible, and has even won multiple awards including the 2014 Telecommunications Company of the Year – Silver, the 2014 Best Everyday Utility User Experience Award, and the TechCrunch Disrupt Annual Winner 3 times in a row –  just to name a few.

Screenshots
  • Dialpad Messaging Dashboard
    Dialpad Messaging Dashboard
  • Dialpad Analytics
    Dialpad Analytics
  • Dialpad Team Member Overview
    Dialpad Team Member Overview
  • Dialpad Call History
    Dialpad Call History

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